FAQs
Questions and Answers

We are here to serve. If we missed a question you need an answer to, reach out to us!

Homeowner

As soon as you sign and hand us the keys, weight will be lifted off your shoulders. We'll get right to work making sure your home is loved ASAP.
We're committed to maximizing your income, and we've aligned incentives accordingly. If you don't get paid, we don't get paid.
You also get access to our cutting edge online platform and mobile app. Approve requests, view financial statements, and get paid, right from your phone. Everything you need, in one place, all online.
We currently operate in the San Francisco Bay Area, Greater Los Angeles Area, Miami, Orange County, San Diego and Seattle. And we're expanding quickly! Enter your address to see if your home is in our coverage area, or get notified when our service becomes available in your neighborhood.
We work with Residential property owners, either single-family or multi-family homes.
Do you already have Residents or have a vacancy? We work with both! If you currently have a Resident, we will introduce ourselves and provide all of the information and resources they need, with no inconvenience to you. We will also takeover any trouble you are currently having with any current Residents.
Unfortunately, at this time, we do not work with rent-controlled properties.
Belong is a company built by real people and these real people hate hidden fees just as much as you do. That is why we guarantee absolutely ZERO hidden fees. There are no if, and, or but’s about it.
With Belong, you never have to worry about paying above market price on maintenance or repairs. When our internal Pro Team needs to bring in a specialist, we will price shop for you, ensuring you get the best price.
Did you know that property management fees are tax deductible? In fact, all expenses paid to improve, manage, and maintain your property can be deducted from your taxes. We will make sure you have everything you need to deduct our fees!
Learn more about our pricing or to speak with us directly; we would love to hear from you!
Belong is the new one-stop-shop for managing your home. Once you trust us with your keys, we take care of everything. Services include:
Prepare your home for future Residents - completing any needed maintenance or repairs and even assisting with moving out furniture.
Market and show your home - we take the pictures, including 3-D virtual walkthroughs, and source Residents. We provide open houses and self-serve tours, preparing, opening, and closing your home after every viewing.
Screen and place Residents - any Resident considered as a fit for your home will go through our vetting and background check process.
Manage the relationship with your Resident - you will not need to worry about dealing with Residents directly. Our Member Service Team will ensure both you and your Resident have everything needed. We collect rent, schedule home visits, and build the connection with your Resident and their new community.
Provide long-term care and fix any issue in your home - our team of Pros is on call, taking care of regular property maintenance and providing 24/7 emergency service.
At Belong, we use both an art and science to identifying your ideal listing price. We use the best data sources that consider the current trends, market, and real-time property value. We understand how local charms, features, and the community impact pricing. We are on the same team so we will make sure you get the optimal listing price for your home.
The moment you become a Belong Homeowner, we get right to work. We'll send a Pro out to inspect your home, and put a plan in place. We'll provide you with a full inspection report and market pricing analysis, to ensure your home gets loved ASAP.
And with Belong's Smooth Payments™, you'll have the option to start receiving rent as soon as we have that plan in place! You'll continue to receive payments throughout the entire leasing process, and we'll simply deduct the total of those payments equally over the course of the lease, with no additional fees or interest.
Belong includes a full-suite of property management services. You’ll work exclusively with us, and we’ll list your home on the top 26 different property rental websites. All included in our placement fee.
The short answer is no, all Belong Homes come unfurnished. And we don't recommend trying to do that on your own either! While you probably have great taste, in general, furnished homes rent for way less than unfurnished homes, and lead to negative experiences down the road if something gets damaged.
The good news is, we're here to make this as easy as possible. If your home is currently furnished, we can arrange for hauling and storage. Your furniture will be kept safely out of harms way of normal wear-and-tear, and you can use the extra rental income to pay for any storage fees, and then some. Win-win!
Our mission is to find someone who will love your home as much as you do, so we don’t cut corners. Our strict Resident vetting process includes a background and credit check, income and employment verification, reference checks, a personal interview with a highly-trained Resident Onboarding Specialist.
Yes we do but the type of Residents we place in your home won’t need to be evicted. We pride ourselves on finding the best Residents for your home, that will love it as much as you do, which means they will pay their rent.
Meet your Pro. Say goodbye to contractors. Pros are full-time, screened, and vetted Belong employees with your best interest in mind. They handle everything, so you don’t have to lift a finger.
Your Pro will get to know your home from the inside out and will take the time to understand all its charms and quirks.
Along with completing your first inspection, your Pro will inspect your property quarterly and operate as your advocate when we need to bring in a specialist. If something goes wrong, we care for your home like it’s ours. We’ll handle all maintenance and repairs, making sure they’re done the right way the first time, saving you time and money. You can trust that repairs will be done right and done affordably.

Resident

Say goodbye to the ongoing power struggle between you and your Homeowner. No more drama, no more nightmare stories. Our relationship with you is just as important as our relationship with the Homeowner; no more feeling like a second-class citizen.
Belong is here not just to help you find your dream home, in your dream neighborhood; we are here to get you out of the broken rental system and help foster a connection with the people and places that give your new neighborhood its unique character.
Pipe leaking? We got it. Our Pro will schedule a time that works with your schedule. Going out of town and need someone to water your plants? Our Concierge will help make arrangements. Looking to join a nearby intramural soccer league? We got you.
We don’t stop there: alongside our Member Service Team, you can access your Belong account online at anytime. There, you’ll be able to view rent payments and documents, and request maintenance work. Say goodbye to playing phone tag, missing maintenance requests, and absentee property management.
As long as you’re living in a Belong home (or own one, for that matter), you can take advantage of everything a Belong Membership has to offer. During that time, you’ll accumulate Karma, giving you even greater access and benefits.
Looking to move? Take advantage of early access to listings and instant approvals, without the need for application fees. You’re in!
As a Belong Member, you will only be responsible for your $49.90 application fee which covers the cost of your background and credit check. And don’t worry about paying repeated fees for different homes, this covers you for all home applications for 60 days.
Once you are placed in a Belong Home and are in residence for a year, you will not need to pay for additional applications in the future; Belong has your back.
Right away! You do not need to complete an application before scheduling a tour with a Resident Onboarding Specialist. On the home listing page, you will be able to select your preferred viewing time. You may view the home with us or on your own with our self-tour feature.
Don’t see a date and time that works for you? Speak with a member of our team to find a time that works on your schedule.
In a hurry or don’t want to waste time viewing homes that aren’t a fit? Each of our listings includes a full gallery of high-resolution photos, a virtual 3D-walkthrough, and street-views so you can scope out the surroundings of your potential new home.
Not only will we help you find your ideal neighborhood, we will help you connect with your neighbors, find nearby events, and give you insider tips on the best restaurants in town. We aren’t your run-of-the-mill property management company.
We’ll help find a home you’ll love AND a community to be a part of. We’ll provide all the information you need to find the right place for you and your family. Looking for good schools, a walkable downtown, or weekly farmer’s market? We have you covered.
Apply on our website, directly on the listing page of your desired home. You will need your bank account credentials or income verification documents, a valid form of ID, contact info for your most recent landlord, and you will need to pay the $49.90 application fee. The application fee covers the cost for you background and credit check.
Interested in applying for multiple homes? Just click apply on each page and you will have the option to use an application you already complete or start a new application. You can apply for an unlimited number of homes only but will need to pay the application fee once (within a 60-day period).
You may reapply to the same home with more information or a cosigner if your application is not approved. You may also apply for other homes, having unapproved applications on file will not necessarily hurt your chances of getting approved for another home, depending on the reason.
On each Belong Home listing page, you will find the required deposit for that home. There are no hidden fees or surprise charges.
You’ll have the option add a cosigner to your application when verifying your income. Speak with our Member Services Team to learn more about the application process.
Yes, we’re big fans of our furry friends, and as such, pets are welcome in many of our homes. Each home listed on our site will display which types of pets are allowed there. And because we love animals of all shapes and sizes, we promise not to discriminate against certain breeds, unless otherwise specified by the Homeowner’s Association at that property.
You may be responsible for a separate pet deposit which you will find on home listing pages.
Residents are expected to pay for all utilities and we will coordinate having them transferred to your name for your move-in date. We will also provide you with any information needed for additional services.
Move-in dates are listed on each Belong Home listing. If the home you are interested in is already available for move-in, you can take up residence as soon as the paperwork is completed and the deposit is made.
Your Resident Onboarding Specialist will coordinate with you or your movers. If you don’t have movers or need additional storage, we help with that as well, shopping around for your for the best prices, and handling the coordination.
No more hassling with sending checks or clunky old systems. Inside the Belong platform, you can set up your preferred method of payment, ACH or credit card, where we will automatically deduct your rent on the first of each month. You can login to your account at any time as well to update your preferences.
As a Belong Member, you will have access to our state-of-the-art platform where you will be able to make and manage requests, schedule Pro visits, and make needed payments. You can also contact your personal Concierge team when you feel like speaking to a real person. Belong Pros will service your home, recommend maintenance.
Deposits are required in the event there is major damage to the home. Belong cleans and touches up paint due to normal wear and tear in every home when a Resident such as yourself moves out, so you won't need to sweat the small stuff.
You will receive your security deposit upon moving out of your home, once the move-out inspection is completed. Your security deposit will be deposited back into the bank account linked to your Belong account.
Any damages (in excess of ordinary wear and tear), additional cleaning fees, lease violations (such as needing to move out before the end of your lease), unpaid rent, or charges (such as unpaid utility bills) will be deducted from your deposit. If deductions are made, you will receive an itemized statement detailing how the deposit was applied.
At Belong, we care deeply about our relationship with you; we will do everything in our power to help you receive your full deposit back. No surprises. No games.
As a Belong Resident, you can be certain we will always keep your best interests at heart. We have been Residents ourselves, and know what it feels like to be treated as a second-class citizen. We promise to never do that to you.
If something needs to be fixed, we'll do so in a timely manner. Have an emergency? Our 24/7 emergency team will be there for you to set things right.
It is our job to help you find a home you love, in a neighborhood you love, and provide service you love.