This privacy policy (“Policy”) describes how Belong, Inc. and its related companies (“Company”) collect, use and share personal information of consumer users of this website, belonghome.com (the “Site”) or mobile application (the “App”). This Policy also applies to any of our other websites and mobile applications that post this Policy. This Policy does not apply to websites or mobile applications that post different statements.

WHAT WE COLLECT

We get information about you in a range of ways.

Information You Give Us. We collect your name, postal address, email address, phone number, fax number, username, password, demographic information (such as your gender and occupation), date of birth, social security number, bank account details, and other information you directly give us on our Site.

Information We Get From Others. We may get information about you from other sources. We may add this to information we get from this Site.

Information Automatically Collected. We automatically log information about you, your computer, and your mobile device. For example, when visiting our Site, we log your computer operating system type, browser type, browser language, the website you visited before browsing to our Site, pages you viewed, how long you spent on a page, access times, IP address, and information about your use of and actions on our Site. Similarly, when visiting our App, we log information like your phone’s operating system, how long you spent in the app, device model, and information about your use of and actions on our App. 

Cookies. We may log information using "cookies." Cookies are small data files stored on your hard drive by a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. This type of information is collected to make the Site more useful to you and to tailor the experience with us to meet your special interests and needs.

Chat Transcripts. When you use the live-chat feature on our Site or App we collect and store the entire conversation, together with the date/time, IP address and any information you voluntarily provide. We retain chat transcripts for various reasons, including (but not limited to) to resolve a dispute or comply with law. We use this data to deliver support, improve our services, and enforce our Terms of Use.

USE OF PERSONAL INFORMATION

We use your personal information as follows:•We use your personal information to operate, maintain, and improve our sites, products, and services.

• We use your personal information to respond to comments and questions and provide customer service.
• We use your personal information to send information including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
• We use your personal information to communicate about promotions, upcoming events, and other news about products and services offered by us and our selected partners.
• We use your personal information to link or combine user information with other personal information.
• We use your personal information to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.
• We use your personal information to provide and deliver products and services customers request.

SHARING OF PERSONAL INFORMATION

We may share personal information as follows:

• We may share personal information with your consent. For example, you may let us share personal information with others for their own marketing uses. Those uses will be subject to their privacy policies.
• We may share personal information when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
• We may share personal information for legal, protection, and safety purposes.
• We may share information to comply with laws.
• We may share information to respond to lawful requests and legal processes.
• We may share information to protect the rights and property of Belong, Inc., our agents, customers, and others. This includes enforcing our agreements, policies, and terms of use.
• We may share information in an emergency. This includes protecting the safety of our employees and agents, our customers, or any person.
• We may share information with those who need it to do work for us, including third party service providers, such as our payment facilitators.

We may also share aggregated and/or anonymized data with others for their own uses.

We may use Plaid Technologies, Inc. (“Plaid”) to verify your bank account, confirm you bank account balance, view your bank account transactions, and confirm your identity. We only share your information with Plaid in accordance with this Policy. Information shared with Plaid is treated by Plaid in accordance with its privacy policy, available at https://plaid.com/legal

INFORMATION CHOICES AND CHANGES

Our marketing emails tell you how to “opt-out.” If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you. You may send requests about personal information to our Contact Information below. You can request to change contact choices, opt-out of our sharing with others, and update your personal information. You can typically remove and reject cookies from our Site with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Site works for you. You can contact us using the contact information below to request deletion of any of your data collected by us which includes Facebook, Plaid and other 3rd parties. Please note that we may be required by law or other applicable rules to retain some of your information, and we will not be able to comply with all deletion requests.

On the App, users may enable Belong to send push notifications about updates to their account. Push notifications may be enabled or disabled through your device settings.

CONTACT INFORMATION

We welcome your comments or questions about this privacy policy. You may also contact us at our address:

hello@belonghome.com

Belong, Inc.

1172 S Dixie Hwy Suite 483

Coral Gables, FL 33146

CHANGES TO THIS PRIVACY POLICY

We may change this privacy policy. If we make any changes, we will change the Last Updated date above.