Fast replies and straightforward guidance from start to finish. Securing the lease turned out to be far easier than anticipated.
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Everything matched the initial description, from the property condition to the agreed terms. Truly reliable team.
- the inspection was completed in a professional manner and very thorough
- We would like to recognize Julian Gonzalez from Belong for his outstanding support and professionalism throughout a challenging work order. We initially experienced some communication difficulties because the homeowner was not very responsive. However, Julian took the initiative to communicate with the homeowner, clearly explain the services being offered, and help move the approval process forward. He remained patient, diligent, and committed throughout the process, ensuring that everyone understood the scope of work and that the necessary steps were taken to bring the work order to a successful conclusion. Julian demonstrated excellent follow-through and was consistently available to provide support and help resolve the challenges that arose. His cooperation and dedication made a significant difference in completing the work successfully. Ultimately, both the resident and our team were satisfied with the results. We sincerely appreciate Julian’s commitment, responsiveness, and willingness to go the extra mile. His support reflects a strong professional partnership between Belong and East Bay Construction. Thank you, Julian, for your hard work and outstanding support. We truly appreciate your collaboration and look forward to continuing to work together.
- Alejandra is an efficient and reliable worker of Belong. She helped me tremendously in order to complete my project upload the documents in order to receive my payments. This was not her job ant not my concierge. GOD BLESS her. Thank you Indira
- The apartment was identical to the online listing. Quick communication, straightforward answers, and zero time wasted.
- Punctual and transparent service. Move-in was organized seamlessly, and we could not be happier with how it went.
- The leasing team was always easy to reach and quick to send over required documents. Completely stress-free process.
- Very Easy application process
- I loved the experience, as they showed a genuine interest at all times in helping us acquire the house and handle the rental.
- Very positive experience. The staff was patient and knowledgeable, taking the time to explain every single step.
- Ms. Alejandra is an outstanding person .Makes all the efforts to assist belong customers. I am very lucky came in contact with her.she assigned me with specialists to upload my documents. Specialists was very polite and had lot of patience to assist me.Both Alejandra and Josie are efficient and knowledgeable. Their help is greatly appreciated.
- Easy access for self tour and the house along with the neighborhood was great…
- Solid company, thorough and reliable. From our first viewing to signing the lease, we felt supported the whole time.
- Belong has a great site to search and find homes, application process was smooth and easy.
- The rental paperwork was handled without any issues. Clear instructions from day one and prompt answers to every question.
- Great Communications!!!
- Belong team are very friendly and was satisficed with their help.
- Nick was very easy to talk to, and he was respectful. I did not feel rushed, at all, when talking to him with all the questions that I had.
- It was very quick to get an appointment and also easy. The timing is perfect and their excellent on detail. It was just a great experience. With out all the attachments
- The house looked exactly like the photos online. The staff was professional, polite, and consistently helpful throughout the entire process.
- On time delivery and as accurate as can be.
- The house pictures actually depicted the house in person. Every one we worked with at Belong has been very helpful and professional.
- The team made renting out the property completely stress free. Clear instructions, prompt replies to every question and true professionalism from the initial visit right through to contract signing. Excellent service.
- If I could give this 0 stars I would and I hate to say that and be that person but my experience with this company was extremely unprofessional and deceptive to say the least. My husband and I applied for a home we thought we loved based on the details given in the Ad listed. We both paid $69 to apply for this home. Mind you I am newly pregnant with our first baby which is why we are urgently trying to upsize. Therefore, I don’t have an extra $140 to throw out the window like I basically did trusting that this company was truthful. I spoke with Ignacio and 3 other individuals (who did not give me their names) on THREE separate occasions before someone decided to disclose extra information that was NEVER included in the ad regarding several restrictions on the home. Basically told me we would have no access to the yard, the garage, and only to the top level. Several major reasons why we applied for the home in the first place. again NONE of this was listed or detailed in the ad and NOT ONE person decided to disclose this until AFTER we spent our money on our applications. This was our first experience with this company and one of our first times applying for a home in the area and it frustrated and disappointed us beyond belief. I’ve contacted them several times and they’ve basically said they can’t guarantee a refund and are sorry for their mistakes. If you are looking to work with this company … DONT. they are deceptive, inflexible, and not at all understanding from my experience. I’ve gone back and forth with them explaining that the last thing I want to do is write a review about my negative experience, trying to give them time to do the right thing and they have not delivered at all on their end. Save your time, money, and sanity.
- I want to give a heartfelt thank you to Marcelo, Mora, Carlos Torres, Valeria Aguilar, and Elyn Uzcategui for all their support throughout the process of getting my property rented. Their patience, knowledge, professionalism, and kindness made what could have been a stressful process so much easier. They were always willing to answer my questions and guide me every step of the way. I truly appreciate everything you all did for me. Thank you for making this experience such a positive one! ❤️
- The property tour was punctual and informative, and the leasing staff kept communication clear and prompt the entire time. They guided us through the application steps with zero friction. Very pleasant onboarding overall.
- Quick response with instructions on what I needed to do.
- It is finally scheduled!
- Wonderful experience working w/Belong!
- From the initial property viewing to receiving the keys, the leasing team was on point. They were polite, highly responsive to messages, and guided us through the application paperwork without any confusion. A very positive rental experience.
- The agent is professional, which sought out information and definitely staying connected to try and help get my daughter, I into a clean safe home we can one day own
- I had a great experience working with Gianella throughout the rental process. She was very friendly, patient, and helpful, and always took the time to answer my questions and guide me through each step. She also followed up quickly whenever I had any issues and made the whole process much easier and less stressful. I really appreciate all her help and would definitely recommend working with her!
- The leasing agents made the tour and contract phase effortless. They were friendly, attentive, and kept communication very prompt throughout our onboarding. A solid, well-managed rental experience.
- I am fully capable of admitting that when it came to doing my due diligence on belong before we moved in, I failed. I figured that they were simply a middle management group for the purposes of homeowners to have a support network behind them. This is decidedly untrue. The true purpose of this company is to deny, evade, and mistreat the renter. First comes denial, there were and are issues with the home that they simply will not handle. Whether this is because the homeowner is simply too cheap or because belong does not care to fix anything considered non-essential I do not know. They simply continue to not remedy the problems by making the incorrect statement that these issues have been resolved or flat out, telling us that they are going to do absolutely nothing. Second is evasion, throughout the entire time of our tenancy belong has not answered a number of questions. These questions have been asked a significant number of times through email as well as within the app. In each of the responses belong would either respond only to a portion of the question or not answer in any way, shape, or form. Then when later asked the same questions as well as follow up questions for the purposes of clarification, they would simply state that the question had already been answered. Third is mistreatment, during the renting process belong has completed several actions that were either downright insulting or potentially violated the lease. Notably, they failed to address safety concerns in the home as well as placed both us the renters as well as our property in danger. This occurred because they had sent personnel to the property to complete repairs that did not need to be completed, and those personnel insisted upon being admitted and had to be forcibly told to leave. Additionally, they sent people to the property to complete a re-keying after our lease had already started while we were not home and also failing to inform us which may be against the lease. For a separate issue, they insinuated that we lied to them as well as belittled the problem, we had already reported several times. These are but some of the problems that we have had with belong in only a short time period of renting with them. Most recently one of my roommates also posted a review on this site wanting to stay anonymous yet belong decided to post their name without consent on their response to the review. P.S. I know that one of the executives for the company Tami Silks is often the one to respond to these messages. Miss Silks if you have read this far, please respond to my previous phone calls as well as our email trail as you have probably deduced which property we are from. I have already made it very clear that I need to speak with you on the phone in order to resolve several of the pending issues and also you had already expressed that you had been in the process of communicating with the homeowner for some of our issues, such as the garage door key, please get back to me as soon as possible. I will edit this review if and when I get a call back from you Miss Silks.
- Erick Gonzalez is a very prompt and thorough leasing specialist. So far so great…looking forward to the move in and the hand holding they’re promising me.
- I feel that Laura has my best interest in mind. I feel she understands my objections and needs and works to accomplish those needs/objectives.
- Very positive experience during the viewing and lease signing. The agents were welcoming, gave straightforward instructions, and handled all our upfront questions without friction. Highly professional onboarding.
- Great experience with Belong! They were professional, responsive, and made the process of listing my house and finding tenants very easy. I really appreciate their help and would definitely recommend their service.
- The leasing team made the entire move in process straightforward and stress-free. The staff was welcoming, gave a great property tour, and answered all our questions clearly. A very smooth rental experience overall.
- I honestly can not say enough about my experience with Belong and their whole team. From the moment I signed up with them , until the end of my contract 14 months later, it has been nothing but amazing!!!!! My team that was assigned to me from the very start had my back, they were there to assist and fix things , and made me feel at ease with any issues that arouse with the tenant , and believe me you I had a handful one ! I want to thank Ezekiel, Ulises, Julian and the rest of the gang for all their hard work , always being pleasant, and very professional, if I ever rent my house again , I will definitely reach out to Belong for their services!!!!! Keep up the good work Belong, and Rock on:) Noella Lelham
- The property tour and leasing process were handled smoothly from start to finish. The team was friendly, welcoming, and gave clear, direct answers to all my questions about moving in.
- Gianella, did an excellent job quickly coordinating to get me into a stellar rental property. They went out of their way to set up a tour, and had paperwork ready before I could even ask for it. I'm very happy with Belong, and look forward to being a tenant.
- Florentina was so great answered all my questions and so kind thanks again l!
- ⭐ 1 out of 5 stars My family and I have had a very disappointing experience with Belong regarding the central air-conditioning system in our rental home. Since moving in, we have repeatedly reported that the central A/C is not cooling the house properly, yet the problem has still not been permanently repaired. This has caused significant discomfort and frustration for my family, especially during Florida’s hot weather. Although there have been visits and temporary measures, what we need is a properly functioning central A/C system, not a temporary solution. We have been patient, cooperative, and have communicated the problem several times, but after months of waiting, the issue remains unresolved. We pay our rent and expect essential systems in the home to be maintained properly and within a reasonable time. I am extremely disappointed that my family has had to go through this for so long. I hope Belong will finally take this matter seriously and complete a permanent repair of the central A/C system. My rating reflects our experience up to this point, and I will update my review if the issue is fully resolved.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner