I started renting out my first house in 2024 through Belong. It was my very first time managing a rental, so it felt like a pretty scary move at the time. However, things went so well that I added a second rental property the following year. Belong found a tenant for the second house within a week! So far, it has been a wonderful experience.
4.8 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Or Go Straight To The Team That Fixes It
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- A truly positive rental experience. The staff was courteous, well-prepared, and always on hand to clarify practical details without any wasted time. The entire leasing process went through smoothly with prompt updates and zero hassle. Dependable and transparent management
- The leasing process was smooth and straightforward from start to finish. Every representative I spoke with was polite, attentive, and very clear about each step. It took all the typical stress out of finding a rental home. Professional and well-organized service throughout.
- Good service. Sufficient communication.
- From the initial property viewing all the way to final lease approval, Belong kept the entire process smooth and transparent. The agent arrived right on schedule for the walkthrough, took the time to answer every practical question about the home, and made sure we felt comfortable before moving forward. Communication was consistent and clear throughout, avoiding the typical back-and-forth confusion you usually get with rental agencies. A genuinely reliable and wellrun service.
- Renting a home is usually a massive headache, but Belong made the entire process refreshingly simple. Setting up the lease was straightforward without the usual paperwork hurdles, and everything moved along smoothly. What stood out most was the team: whenever I had a question or needed assistance, I was met with courteous, responsive, and genuinely helpful people. A clean, reliable, and hassle free experience overall.
- I really liked how quick and easy the whole process is. A bit confusing at the beginning with the calls I was getting from the automated service, but once I got to talk to your agent Erick, all changed and was excellent! Erick was quick on introducing himself along with the company offering his support on any questions we have, even in a Sunday before Labor Day! He was very professional and answered ALL of our questions before signing the lease. It has been a great experience!!
- My experience with Belong has been truly outstanding from start to finish. Right from day one, the team proved to be exceptionally responsive, professional, and thorough in addressing every question. The property walkthrough was handled with complete punctuality and care, making the entire process leading up to the lease signing clear, seamless, and stress free. Even when minor scheduling hiccups arose, their proactive communication and quick problem solving made a tremendous difference. A reliable, top tier service that I highly recommend!
- Walkthrough (tour) The person who came as a represented on September 4th from Belong, arrived precisely on time to evaluate the property. Proper Introduction initiated. Representative was very pleasant very nice and full of knowledge. Representative was very respectful of each aspect of the home as each area was being evaluated. No complaints at all on our part. Thank you Peggy Staples
- There was a group tour scheduled one day and no one was there to conduct it. I emailed Belong and the tour was rescheduled. There was actually an agent there today. She handled the issue well.
- The team has been incredibly responsive and attentive from day one. Everything was handled smoothly and clearly, making the whole process completely stress-free. Truly helpful service!
- Their team is remarkably responsive, proactive, and attentive, providing constant updates and swift problem solving
- Love the communication with Belong! Responsive and attentive, how refreshing is that?!
- Had the pleasure of working with Maia during a difficult time. She was able to assist with getting everything back on track.
- Before you leave a review please contact Tami, she helped with the experience.
- Constant coverage and feedback. Positive problem solving. As the owner of a large portfolio of rentals, the Belong Team has been able to find, screen, place and service multiple tenants sometimes in fairly remote locations.
- Julian is always very attentive and helpful:)
- Maia is fantastic!!!
- Our first time touring and Andrew was very pleasant, and attentive. He made sure that we are comfortable while touring the apartment.
- Very nice broke everything down and was really helpful.
- They made everything so easy and quick. Every representative we were in communication with was helpful and very very quick to respond. Highly recommend to anyone who is looking to rent. Even the agent who showed us the home was awesome! Let us stay a little longer in the home just to make sure we really got to look at everything and make sure we wanted to rent this home. She was very very well informed on the home and area. Gianella was very helpful and informed on aspects of the home and any questions we did have she was quick to get us answers. Communication was wonderful with her and she walked us through our contract. We have never worked with someone who has taken the time to do so. Again we couldn’t be more happy with the experience and our new longer term lease. These people are awesome! Highly Highly recommend!!!
- Jose was very diligent and polite. He understood our frustrations and was always pushing to help as much as he could.
- Once I was able to talk to a real person, my issue was handled quickly.
- Easy process
- I have been with Belong Home as a home owner for little over 5 years now. The experience has been fabulous for the first 4 years. However, for the last one year their service has progressively gone from bad to terrible. The agents keep switching jobs consistently, the ones who stay have absolute lack of customer empathy. They lack the context and it makes it cumbersome to provide context all the time when the agents switch. Even trivial issues like collecting utility payouts from tenants take considerable amount of time and repeated follow ups. Given the fee they collect monthly and for repairs I would expect a much better service than this. I really hope somebody from Belong is reading these reviews and attends to them with a meaningful solution. I have been a loyal customer with Belong for quite sometime now. At this point I am truly vexed with their apathetic customer support staff and seriously evaluating more options to re-base to a different property management agency.
- We are very pleased to be onboarded with Belong Homes and look forward to building a strong, long-term partnership while supporting all of your maintenance needs throughout the Texas market. We would also like to recognize Juan Galindez, Vendor Ops Specialist, for being exceptionally friendly, responsive, and helpful throughout every update and interaction. His professionalism and communication have made the collaboration seamless and truly appreciated. At HomeProX Services LLC, we are committed to providing Belong Homes with reliable, efficient, and high-quality service while continuing to grow as a trusted member of your vendor network. We are proud to be associated with Belong Homes and highly value the opportunity to work alongside your team. We look forward to a successful and lasting partnership.
- Augustina has been so responsive and kind throughout the leasing process. She provided a level of care and patience that I’ve not experienced. Thank you!!
- Maia is on it.
- Kevin was great and informative during the tour and really made us feel at ease. He was confident and respectful.
- Julian has been amazing in keeping me in the loop regarding the repair in regards to my home, I can always depend on Belong Team :)
- Victoria did a great job following up with all parties without delay I really appreciate what she did
- As a property manager of my own real estate homes thru the years, I was quite interested in the Belong Homes concept for unfurnished long-term rentals. Edward was extremely helpful in explaining and walking me thru the process with quick responses via text or email, easily answering my questions. I'm feeling quite comfortable with Belong and am looking forward to working with them.
- Gianella was amazing to work with during this rental process! I had several questions while reading through the lease and she was happy to answer every one of them. Gianella went above and beyond with thoroughly explaining everything. She welcomed me with open arms into the Belong family.
- Great People :)
- To say that these people have their heads up their butts is an understatement. It started off like it was going to be wonderful only to find I was given an agent who wouldn't return my emails and drug his feet on everything I've asked of him to do. They couldn't post all the listings correctly that they said they would some they didn't at all. To get through to somebody was like pulling teeth and getting returned phone calls. Very very poor customer communication. I basically wasted over a month frustrated and lost a lot of valuable time and money. As expected they told me they would refund my placement fee right away but drug their feet on that for over a week and a half until they initiated the payment through an ACH being told that it would take another 10 days on top of that. So basically I have waited and will wait since I currently haven't seen the payment post in my account for about 25 days. Do not use these clowns because they're app sucks, Communications terrible making false promises that they can't deliver.
- My representative was always ahead and responsive. Great work
- Tami is very enthusiastic about helping Belong's customers. Tami keeps her word and follows up timely. Tami makes you feel like you "Belong", she has a very caring persona.
- I'm happy and satisfied for all the work these people do special Lucas and his team work really good I'm happy with that even the landlords or the owner of the properties they give him a hard time they always work with us to have everything down the right way
- Thalia is great and she’s doing what she can with what is available. However I do feel the platform is lacking as a whole. It should not take a week or more to schedule a tour for a unit and there should be a contact number available for the person guiding the tour. There were no clear instructions of where to meet when there were two entrances at the building and I was told they were made aware that I was running behind when they weren’t and were never notified that I was confirmed to tour
- Honestly working with Ulises and the rest of the team has been painless, everyone goes out of their way to assist, keep up the good work guys :) Noella Lelham
- The maintenance team from Belong promptly responded to my issue and were very knowledgeable and professional regarding resolution
- Communications.
- Carlos was amazing thank you so much!!
- Very professional
- Disappointing experience with Belong. I hired them expecting professional, hands-off property management, but the process has required constant follow-up. I reached out in late May, and my home was not rented until late August. The listing went up late and even included photos from a completely different property. After move-in, the resident complained that the cleaning company Belong hired did a poor job. Communication has been the biggest issue. Customer service and concierge response times are consistently slow, making it difficult to get timely answers about my own property. Most concerning, Belong advertises a “Rent Guarantee,” my resident has moved in, and I still have not received a rent payment that was supposed to have been collected by belong mid last month. The concept is great, but based on my experience, the execution, communication, and attention to detail have fallen well short of expectations.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner