Impeccable professionalism. They answered every question with genuine kindness and guided us through the entire application process step by step.
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Intuitive platform and solid leasing support, just needs faster turnaround on maintenance issues.
- Quick leasing process and friendly staff.
- It has been great to have the confidence of someone else manage my property, which so far with Belong has been stress free
- She is really sweet and helpful
- Agustina Fernandez deserves 5/5 for her customer service, friendliness, and professionalism! She helped me become the primary account holder and clearly explained which documents I needed to provide. She was on time for our appointments, responded promptly via email, and kept me updated on my payment being processed. I really appreciated her communication and follow through!⭐️✨
- Professional and supportive agents, though maintenance communication needs improvement.
- Helpful and Kind Thank you!
- On time, very professional and very accurate. Would recommend it.
- At East Bay Construction, we are proud to have built a strong and lasting partnership with Belong Home over the years. Our collaboration has been founded on trust, professionalism, open communication, and a shared commitment to delivering excellent service. Throughout our partnership, we have developed strong working relationships with Belong’s various teams and departments, including Home Care and Home Quality. The trust and cooperation between our teams have played an important role in helping both companies grow, overcome challenges, and achieve our goals together. We understand the importance of providing an outstanding customer service experience to every homeowner and resident. Working with Belong has allowed us to uphold these standards while delivering reliable maintenance and construction services and building lasting relationships. We sincerely appreciate the trust Belong Home has placed in East Bay Construction and value the opportunity to be part of their vendor network. We look forward to continuing this successful partnership, growing together, and achieving even greater success in the years ahead.
- Federica did an awesome job. She was a sweet heart The whole process was quick simple easy they’re on point. They communicate quick their professional explain everything on point to details they really do go above and beyond to get you moved.
- Great tour with Justin. He did a great job!
- Very easy instructions to follow
- Fast communication and very practical document handling. A straightforward, completely hassle-free rental experience.
- Great attitude and very attentive….
- Belong was extremely proficient in helping me secure a home to rent. I submitted my application and the very next morning they called, set up a tour of the house and signed a leased all on the same day for a home and community that I am looking forward to moving to. I am very pleased with their professionalism and efficiency.
- Punctual property tour and thorough explanations. Courteous staff who stayed attentive right up until key handover.
- Fast replies and straightforward guidance from start to finish. Securing the lease turned out to be far easier than anticipated.
- High level of professionalism and care. An excellent service for anyone looking to rent without unpleasant surprises.
- Everything matched the initial description, from the property condition to the agreed terms. Truly reliable team.
- We would like to recognize Julian Gonzalez from Belong for his outstanding support and professionalism throughout a challenging work order. We initially experienced some communication difficulties because the homeowner was not very responsive. However, Julian took the initiative to communicate with the homeowner, clearly explain the services being offered, and help move the approval process forward. He remained patient, diligent, and committed throughout the process, ensuring that everyone understood the scope of work and that the necessary steps were taken to bring the work order to a successful conclusion. Julian demonstrated excellent follow-through and was consistently available to provide support and help resolve the challenges that arose. His cooperation and dedication made a significant difference in completing the work successfully. Ultimately, both the resident and our team were satisfied with the results. We sincerely appreciate Julian’s commitment, responsiveness, and willingness to go the extra mile. His support reflects a strong professional partnership between Belong and East Bay Construction. Thank you, Julian, for your hard work and outstanding support. We truly appreciate your collaboration and look forward to continuing to work together.
- the inspection was completed in a professional manner and very thorough
- Alejandra is an efficient and reliable worker of Belong. She helped me tremendously in order to complete my project upload the documents in order to receive my payments. This was not her job ant not my concierge. GOD BLESS her. Thank you Indira
- Very positive experience. The staff was patient and knowledgeable, taking the time to explain every single step.
- Terrible company. They trusted another company called faro securities to handle there business and there are squatters in there homes never paid invoice for work delivered
- Punctual and transparent service. Move-in was organized seamlessly, and we could not be happier with how it went.
- The leasing team was always easy to reach and quick to send over required documents. Completely stress-free process.
- I loved the experience, as they showed a genuine interest at all times in helping us acquire the house and handle the rental.
- The apartment was identical to the online listing. Quick communication, straightforward answers, and zero time wasted.
- Very Easy application process
- Belong has a great site to search and find homes, application process was smooth and easy.
- Easy access for self tour and the house along with the neighborhood was great…
- Solid company, thorough and reliable. From our first viewing to signing the lease, we felt supported the whole time.
- The rental paperwork was handled without any issues. Clear instructions from day one and prompt answers to every question.
- Extremely frustrating company to work with. Getting in touch with an actual person is nearly impossible, and response times typically range from 2–3 days, if you even receive a helpful answer. As a real estate agent, timely and reliable communication is essential, especially in a fast-moving market where every minute counts. To make matters worse, the showing scheduling system only seems to work about half the time, turning what should be a quick and simple process into an unnecessary headache. Overall, the lack of responsiveness, poor communication, and unreliable scheduling system make this company incredibly difficult to work with.
- Ms. Alejandra is an outstanding person .Makes all the efforts to assist belong customers. I am very lucky came in contact with her.she assigned me with specialists to upload my documents. Specialists was very polite and had lot of patience to assist me.Both Alejandra and Josie are efficient and knowledgeable. Their help is greatly appreciated.
- Nick was very easy to talk to, and he was respectful. I did not feel rushed, at all, when talking to him with all the questions that I had.
- Belong team are very friendly and was satisficed with their help.
- Great Communications!!!
- The house looked exactly like the photos online. The staff was professional, polite, and consistently helpful throughout the entire process.
- Gianella was a pleasure to work with. Her professionalism and responsiveness was on point. We would definitely use Belong again if we needed to find another rental home.
- It was very quick to get an appointment and also easy. The timing is perfect and their excellent on detail. It was just a great experience. With out all the attachments
- The house pictures actually depicted the house in person. Every one we worked with at Belong has been very helpful and professional.
- The team made renting out the property completely stress free. Clear instructions, prompt replies to every question and true professionalism from the initial visit right through to contract signing. Excellent service.
- UPDATED REVIEW to my last post: I previously increased my review from 1 to 3 stars because a staff member, from Belong's Office of the CEO, stepped in and made a genuine effort to improve our experience. I appreciated her communication and willingness to help, and some progress was made, including replacing the refrigerator, microwave, and toilet. Unfortunately, nearly three months after moving in, I am changing my review back to 1 star. We continue to deal with numerous outstanding issues. The washing machine's selector knob is broken, the replacement refrigerator slides forward when opened, the kitchen faucet remains loose, the toilet continues to leak, and multiple drawers and bathroom fixtures remain damaged. The floorboards were delivered in poor condition, but the homeowner declined to repair them because the damage was considered cosmetic. Perhaps most frustratingly, a hole was left in our wall during plumbing-related work over a month ago, and it still has not been repaired. Despite repeatedly communicating these issues and providing documentation, we continue receiving requests for additional photos, videos, and explanations rather than seeing the repairs completed. I work 50–60 hours a week and attend school full-time. I should not have to spend my limited free time repeatedly coordinating repairs, explaining problems, and following up on maintenance issues that existed when we moved in or resulted from subsequent work. I appreciate the repairs that have been completed, but living here and taking care of these repairs has been like having another full time job. I can't even setup furniture because of the hole in the wall. It is just gross that they would let this happen. I will never rent from Belong in any city ever again. The overall management experience has been exhausting. The constant back-and-forth, lack of follow-through, and repeated delays have made what should have been an exciting move into a frustrating living experience. Good communication means very little without consistent follow-through. We pay a decent rent every month and expect a properly maintained, functional home. Nearly three months later, that expectation still has not been met. I do not recommend Belong. Staff is ok, but follow up is the worst I have ever seen and it seems like it is a way for them to avoid paying for anything.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner