Having a company play the role of intermediary between home owners and renters is good. And taking care of the issues faced by renters. We're glad Belong is there to respond to our tenants' requests.
4.5 Out Of 5
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What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
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Loved by homeowners and residents
- They were usually unresponsive. Was reallly hard to get in touch with their service techs and they did unnecessary work on the house. Worst company 8 have ever worked with.
- Belong has shown exceptional professionalism and efficiency in managing my property. Their extensive knowledge of the real estate market has been instrumental in maintaining my property and attracting suitable tenants. I am extremely satisfied with their services.
- The house is fantastic, and we absolutely appreciate having Hunter as our property manager. He's not only responsive but also excels in open and clear communication, making our living experience all the more enjoyable.
- Quick response to inquiries and very fast application processing - house lease was executed quickly. However rentail house was not exactly move in ready. Multiple issues including dirty floors, hanging electric wire in a closet, dirty closets and window frames, missing keys, broken lightbulbs, dirty microwave and so on. Likeluy no pre move in walk through peformed by Belong
- Sean is an amazing Member Success Lead and deserves a pay raise! Sean has stayed positive, proactive and transparent with me. I am really satisfied! I would recommend this management company to any investor. I am especially satisfied when I don't have to hear from you all (including tenants). Finding a property management team that could find great tenants was extremely important to me and Belong has done great in that. Britt was able to provide me with the answers to my question I had about how Belong helps with home selling. She has a great wealth of knowledge in this field of work. Sean and Britt are great! They make me feel confident in building my trust in Belong to do the job I am paying the management company to do. I am happy.
- We are very happy with the support and service provided by Belong Home. I have been recommending it all my friends. Avery and Danielle are amazing at their work. They are always proactive and go above and beyond to help us out. I am glad that we chose Belong.
- Wow. This review has been a long time coming and it feels good to finally vent. I was looking for a property management company for a few weeks and stumbled upon Belong. The first week of talking to Belong, everything was smooth. I liked the people. But once I gave them the keys to my place, everything went downhill. First, it took over two months to get my property rented because the initial price was too high. Not sure if that's normal... But it got worse from there. It was REALLY hard to get a hold of them. I was never able to even talk to my rep or hear her voice because she never answered the phone. When you call, someone at a call center picks up, and they try to get in touch with the rep. it always that "she was busy" and they'd "leave a message". You can email them, but it can take up to 1-2 days to get a response. Imagine you need to get in contact with them ASAP... good luck. For example, a tenant complained about the stove not working. I emailed them to try to replace the stove instead of trying to fix it (and avoid paying their $200 "service fee") BUT it took them 3-4 days to get back to me, after the service had been completed. Then in the email, they didn't even acknowledge all of my concerns. (I still had to pay the service fee).They also overcharge for the fixes. I got quoted $800 for a small sink repair until I noted the high price and they were able to lower it to $600 or so (can't find the receipt right now). But it gets worse, and this time I found the receipts -- I paid $391 for a new garage remote, $271 for a new lightbulb in the garage, and $285 for fixing a fridge ice dispenser. The sad thing is Belong even said they could replace the garage remote for FREE just to keep the tenant happy. Obviously didn't happen...I've made request to renovate which actually went okay. Their contractors are overpriced and I had to call them again to fix an issue with the shower sliding door but the other work was decent. One thing that annoyed me though is I asked for some painting and a sliding drawer in the kitchen but instead they just gave me a standard door (not sliding like I'd asked). I was so over them at that point I didn't mention it.Belong is a company that's ran like a startup that's growing too quickly for its own good. They do not care about your house. There are definitely some good people there... but overall I'd describe their service as impersonal and unprofessional.I could go on because I have more bad experiences but in short -- I'm going to end my involvement with Belong after 1 year. I'm a brand new landlord and even I know that property management should be at least a little better. I'm going to manage it myself and to be honest I'm a little bit wary of property management now after dealing with Belong.
- We have been pleased with the tenants you screened for our property and how they are happy to renew their lease 2 years in a row. We are also pleased about how you are responsive to the tenants' requests.
- We had tried touring the a property managed by Belong on a Tuesday. When we arrived, we waited for over 30 minutes and tried contacting someone only to receive no response. About 1.5 hrs after the appt time, we received a call saying the realtor had cancelled last minute BUT DID NOT notify us. They tried to be helpful and said if we could be flexible to view the property in 1.5 hrs. We agreed to shift our plans to accommodate this but once the realtor arrived this second time, he was unable to open the key lock and thus we were STILL unable to tour the property after carving out 3+ hrs of our day. They tried rescheduling us to the Friday only to find CANCEL THE EVENING ON THURS because the property was leased out. Literally was NOT PROFESSIONAL at all when the company’s incompetence screwed us twice to tour the property before it was leased and incredibly inconsiderate about our time and interest.Incredibly unprofessional and incompetent. The company should have prioritized our tour and the application due to the company’s fault for us being unable to see the property when we’ve spent so much time and we were CLEARLY MOTIVATED to rent out the property but we wanted to at least tour the property first.I would not recommend Belong.
- The responsiveness is incredible. I feel completely supported as a tenant! Fast turnaround whenever issues arise and they make renting a breeze. This is how modern leasing should be. I absolutely would use Belong again and highly recommend to others!
- Just horrible all around.Choosing Belong Home to manage one of my rental properties is one of the worst real-estate decisions I have made as a Landlord. They are unresponsive and negligent in their responsibilities to both the tenant and landlord.My rental property was left in a damaged and filthy condition after the tenant moved out and Belong did not even bother to attempt to clean or inspect the property. 7 days went by before I could gain access to the unit (tenant rekeyed locks) only to find a disastrous state inside. As of writing this review they still have not even performed a move out inspection, let alone begin repairs and cleaning which they are responsible for.Do yourself a favor and choose any other property management company. Don’t be fooled into the same mistake I made by the alluring 5% commission. They will end up costing you more in the long run.
- Hunter is calm, thorough & understanding. He solved numerous issues that came up when making upgrades to my Townhouse, and since there’s been Tenants occupying my place. He always has a pleasant demeanor and has earned my trust in him and in Belong!
- If I could give a zero or negative 10, I would. Belong was absolutely HORRIBLE in handling my property, starting from underpricing it by $400. I had to it look up and found that a same unit in my building was going for $3200 instead of the $2800 they wanted me to sign for. Then they brought in horrible tenants who trashed my place thousands of dollars beyond their security deposit. In Belong's exit review, they missed that the tenants had cracked the glass stovetop and even taken one of the refrigerator bins. They even had a picture of the missing bin in the fridge, and they say they don't have to pay for it since their reviewer guy didn't put it in the inspection report. They have been beyond incompetent. It's taken months to get my garage remote back from them, after them telling me they left it in the kitchen (they didn't).
- I was introduced to Belong through a friend. I have to say that I absolutely love Belong. Everyone that I had encountered was extremely nice and efficient. They also choose tenants very carefully through their screening process. So far everything is going great for me.
- Belong very recently sent me a quote of $900+ to fix a dry wall they broke to fix something else. They did not seek my permission to break the dry wall which would cost them > $600 to fix (per the agreement). They broke their own agreement for the second time this year. I would caution other home owners to think before working with them as they break rules very easily, and do not respond well when asked to own the problem.
- We moved across the country into a Belong home, and are so grateful to them for making the transition as easy as possible! We have been in our Belong home two, going on three years now and are so happy with the team! We couldn’t ask for a better property rental company!
- The first time for my appointment to tour this house, the agent forgot my appointment and didn’t show up. When I went to the open house, the agent couldn’t open the door, letting us wait for 20 minutes outside. They charge me $100 for application fee, but rejected my application without any reason although I qualified all the requirements. They said they already found a qualified applicant, but the house is still on the market, accepting new applications. Do not waste your money and submit application to this management company.
- So glad I am reading these reviews before I go any further working with this company. Looks like other people had similar bad experiences to me. I would not recommend this company at all either. I still like the house but just knowing they are its property managers is enough for me to stay away from it, especially after reading the other reviews. I also contacted them regarding a tour and they kept messaging about the open house. I kept saying I know about the open house but was wondering if there was another option as I have a broken foot and need my husband to be home to be able to drive me. After a few emails, this lady called Jane responded that she has scheduled a tour at 5:30 that day and she also sent me a separate email titled: your private tour is confirmed with date and time and mentioned Sarah Nguyen will be there to welcome us. We had to leave the house in a hurry at my dog’s dinner time and the height of rush hour. It took us nearly an hour to get there in traffic and no one was there to “welcome” us! I called and after about 15 minutes, this lady says oh Sarah was there and showed the house to some family and she left and she thought that was her only appointment, blah blah. Anyway, stay away from a company who is incapable of simple scheduling, something your phone calendar is even capable of!
- Do you like throwing money away? How about waiting 8 days to 1 month for urgent issues to be fixed? Well look no further and use this company! Where do I start? How about when I paid for November’s rent in mid October only to find out as I was moving across the country in the beginning of November to not have access to the keys to our new rental! That was a joy, especially having movers on the way and not knowing if I’ll have access to my own place I paid rent for 8 days previous. And then the homeowner's brother dropped off the remainder of the keys randomly. Or when we finally got access to the keys we open the door to find one of the workers randomly in there and unaware we were moving in. Communication at its finest. One of my favorite times when I was out at sea (I’m active duty) my husband messages me saying our AC went out, it was in the evening and hot. I made an urgent request to fix. We had to board the dogs for two days at $200 a night because it was 86 degrees in the house…and then my husband set up our small portable AC unit in the office to have at least one room at a decent temp. Day after day I was constantly reaching out asking if they have a vendor to come and fix the AC (it was upper 90s outside high 80s inside.) I would get the same response, waiting on a vendor bla bla bla. Meanwhile my neighbor had a whole new AC unit put in with a 2 days response time. BY DAY 5 I was furious. My husband had to miss days at work because our portable unit kept freezing up and we had a camera on it to monitor the temperature. Then when the vendor did schedule he ended up canceling at the last minute causing more missed days at work. The vendor said he couldn't get out there for another 5 days. This whole ordeal ended up costing us $1200 with missed work days due to cancelation and dog boarding. The place was inhabitable but of course we were still charged full rent of $3580!!! Even with smaller repair requests the quality was terrible. Our bathroom window would not open because it was broken. The repair guy came and looked at it and said yep its broken and then never came back. I gave up at this point. Now since the AC ordeal we have had ants living in the walls crawling all over the house including areas with no food such as the bathroom wall. They are coming out of electrical sockets. They are everywhere and I put in an order for that A Month AGO. I literally sit in our office room and they crawl on me. Good to know I have extra friends right?! GROSS. All food is secured away and ant traps out but still a major issue. I love how I have to rush to food prep so I don't get ants crawling in my food (extra protein I guess?). I keep asking for updates and keep getting the same response “ we will have someone follow up with you”. Guess what, I'm tired of this. Moving out in a month and cannot wait. The only thing positive I have to say is the customer service is nice but its pulling teeth to get anything fixed because nothing gets done and if so it takes a few times to remind them.
- We reached out to Belong to schedule an appointment to tour an apartment for rent that was managed by Belong. They responded via email with a time for our appointment and said there was a link that we received confirming the appointment. We never received that link, nor did it go to our spam mail (we checked the junk folder). We followed up with Belong again for the confirmation link and they said that we would be fine just to go directly to the appointment. On the day of the scheduled tour, we arrived during our appointment window. There was a security gate to enter the building that we were never provided an access code to, so we both emailed and called Belong. We never received an email response about the code, and the representative on the phone said she had no information or record of our scheduled appointment and that the tours had already ended for the day two hours prior. This was completely unprofessional and shocking to us because we had an entire email exchange with several emails documenting our scheduled appointment at the designated time we arrived at. We were finally able to get the security access code to enter the building and by the time we reached the apartment to check if we could “just show up” as the Belong team member had suggested over email initially, no one was present at the apartment to give us the scheduled tour. Please stay away from this property management company. We were not tenants with them but even as prospective applicants, this was an utterly unacceptable experience.
- Belong only protects landlord's interest, not tenants' interest. They delayed us for giving back our deposit. We are good tenants who try to preserve the rental as much as we can because we are home owners. They overcharge for their service and that is how they make money. Our one-month deposit is almost all deducted even though it is just small wear and tear. We give our tenants all the deposit with minor deductions for cleaning. Even though spend hundreds of dollars on cleaning they still charge a huge cleaning fee. They charge us 2000 dollars for repainting the house even though there is minor spot discoloration on the wall. They charged the high end for the application fee. They overcharged a fee even though it was their fault. With automatic payment setup, they still made a mistake and charged us a 'late fee' for a couple of hundred dollars. We will not let them manage our property in the Bay area or recommend anyone rent a house managed by BELONG.
- Not recommend, Overcharge, Not professional, unfair to tenants. They passed 21 days and still have not given back our deposit. We only lived there for one year and they tried to make use of our deposit to paint the house and deduct it from the deposit. I will not recommend them.
- My review does not even register the chart. We give them a negative score. They do nothing but empty the pocket of the homeowners, to please the tenants. And they are tenants - NOT RESIDENTS. In a one year period, we went through 5 reps. Now, at the end of the lease, they are trying to blame us, the owners, for damage the tenants did. Disgusting. A terrible, unhonest way to do business. DO NOT DO BUSINESS WITH THEM!!
- Absolutely the most unprofessional experience with Belong. If you are a property owner there are better options with actual professionals. Watch out for the 500 minimum auto approval. The idea you can be a "hands-off landlord" utilizing Belong is so far from reality! I don't know if it is because they are a start-up not ready to scale or what. My personal favorite was trying the customer service line several times over a weekend and it just rang and rang, no answer. That's how bad!
- If I could rate this property management company negative ten stars I would. My experience with Belong has been terrible!!!!When there is a problem in my home that needs to get fixed, I get a constant run around.A stall tactic is used repeatedly, by having several different vendors come in, to keep diagnosing the same problem.From the very start of dealing with the property management company, I was charged incorrectly by thousands of dollars.I waited about 5 months to get my water heater fixed in my home and some refrigerator parts for my refrigerator.These items never got fixed and I kept getting the run around with my concierge from the company.She was overall a very ineffective concierge.She was very by the books when it came to getting money from me, but not when it came to fixing stuff in my home.This is the reason why last minute, I decided to not renew my lease for another year.Not because of the landlord, but because of a their terrible property management company.I gave the heads-up that I was going to be leaving about a week before I moved.That week turned into even more time, due to the place that I was going to be moving to falling through.I repeatedly told my concierge I wanted a pre-move out inspection and she continuously denied this for me.Saying they didn’t have enough time to perform the inspection.Legally I have the right to a pre move out inspection.I know my rights. If I request one I’m entitled to it.This being the reason why I wanted the pre move out inspection and why I told my concierge several times that I was requesting one.In the end I was excessively over charged for items in the home.The property management company is attempting to charge me $1,500 to get a stain out of a carpet…$650 to remove a few dishes out of a dishwasher-a mop-flip flop and about 6 small bricks…. $850 for a $50 spackling job for nail holes in the living room.They are attempting to give me back $770 dollars from a $4,500 security deposit.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner