She’s great thank you Silvana!
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
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Tami Silks
VIP Member Relations Lead
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Alejandra Echartea
VIP Member Relations Specialist
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Loved by homeowners and residents
- Mario was fantastic, worked tirelessly and his work was really good
- Silvana is great she help a lot thank you Silvana.
- Silvana M. Davila is always keen to help us by being prompt, polite, and having a good spirit. She has helped me on multiple occasions, delivering outstanding results. It has been a pleasure working with her!
- Good quality of service.
- Harold - great customer service and ensures everything is taken care of. Very processional and goes out of his way to make sure all needs are met in a timely manner.
- Renzo was super helpful and quick to resolve the issue.
- Very eficiente, good communication.
- This is my 3rd year with Belong. Belong made leasing easy for me and they were able to negotiate the best price. They are also able to take care of maintenance at a right cost.
- I am really satisfied with this company.
- Had a follow up to thermostat issue, resolved with replacement. Heater stays at 66 and finally place feels comfortable Thanks Renzo is awesome and supplier who did this work great
- Renzo on top of repairs, follow-up. Been a great place
- Marissa was outstanding to engage with. She contacted me back right away after calling in and helped me. I am grateful for Belong Home, thank you for the outstanding service.
- I love the fact Belong representatives are always on your side from smallest request to the biggest task to handle, they constantly are in communication and keeping you in the loop. I appreciate their flexibility, attention to detail and just professionalism. I have been working with them for 3+ years now and they have always been amazing to work with.
- Attentive and Excellent Assistance.
- Very professional
- The agent was very pleasant and helpful, she answered our questions, concerns to the best of her abilities. I was told that she would check into my questions and concerns. Unfortunately I didn't hear anything about those after I visited the property. I did give it a few days to allow time to gather information ect. I did get my answers when I emailed them and got a response rather quickly. That was very helpful. As for some other companies still yet have responded to similar questions and concerns so I really appreciate the agency staff members for their support and services..Overall I'm very pleased. I can't speak on behalf of how things are handle after I apply for a property.
- The guy knows what he is doing, thanks then I hope I could culd cualify to rented
- I am impressed from their first conversation as they ensure the punctuality, friendliness and sharing information.
- Daniella was very quick to response to my inquiry and concerns. She was awesome throughout the process from beginning to end. Even on short notice she arranged the tour for me to view the house where I met Monica. Both Daniella and Mounika were amazing. Thank you for all your help Daniella and Mounika.
- Very fast and responsive. Best I’ve seen so far in the 3.5 years I’ve been renting with belong
- I want to note that the technician who came by to repair our shower head did an incredible job. He was very knowledgeable in the skill, he explained to us what the problem was, and also when he was going to fix the issue, etc.
- Nice move out assistant
- Todo es tuvo bien me gustó la casa también la amabilidad de la persona que no la estaba mostrando
- Jorge has come a long way. He is deatailed, polite, and works to ensure that everyone is updated and satisfied (all parties). Good Job Jorge!
- We've had a great experience working with Belong. Their guidance on getting our home ready and finding the right tenants was super helpful and they made the whole process really straightforward. As new parents, it's been a great relief knowing that Belong is managing our home and that it's in good hands. We don't have to stress about the little details.
- It was fast great and easy to work with Leslie
- Oscar is great. Professional communication. Efficient with responding email or calls.
- Communication. Helpful. Professional
- Daniela went above and beyond to help us make the move to our new home easier. We’re authentically grateful for the work she did and can’t thank her enough.
- Working with your insurance company has been an exceptional experience. Your team is professional, responsive, and truly dedicated to providing top-notch service. The efficiency with which you handled my claim was impressive, and I felt supported throughout the entire process. It's rare to encounter such a reliable and customer-focused company—thank you for going above and beyond!
- Daniela did a great work:) 👍👍👍
- Perfect work, thanks!
- I'm very happy with Belong and the service. Nelly and her team have been quick to respond and super professional. They recently handled a tricky issue for me with the home and everything was resolved quickly and smoothly. Much appreciated.
- Amazing company! Flexibility was great as I held this position during college. I got important exposure in the industry that will play a crucial role in my career as a designer. Communication was top notch and I always felt supported by the team.
- Work was done quickly and correctly
- Prompt arrival and courteous service. I've had nothing but good service with this company.
- The day of the exchange went smooth
- The 1st time I needed a service request, maintenance was prompt & effective. The service team has been very helpful.
- I can't thank Sylvia and Belong enough for how quickly they responded when my AZC stopped working during a heatwave. It was sooooooooo hot, and I was worried I would melt. Belong came through! I reported the issue in the app and Sylvia called me more or less immediately and had a technician out to fix the issue within a few hours. I was comfortable again! Thanks to the Belong team for their support and making me a carefree tenant.
- Amiability, fast response, accommodation, and smooth process.
- Everyone has been kind and helpful. Fast responses overall. Some of the processes in place could be improved. Like move in inspection is very time demanding and should be communicated to complete before unloading your move truck in order to have accurate documentation/ pictures. There would be increased compliance if it wasn’t such a time consuming ask as well. The inspection program is not built for tenants moving in (my opinion) it is targeted at professional inspectors.
- I'm a Belong client for about a year now. I'm quite happy with their service. Recently, our rental had a roof leak, and I was bracing myself for the chaos that comes with such a big issue. Luckily, Belong handled it like pros! The home care team jumped into action immediately, coordinated with their vendor to fix the problem, and did so quickly. They also worked with my tenants to make sure things happened as they should in the rental, and didn't overwhelm me with all the coordination. Exactly what I needed, since I'm quite busy. What I liked the most is how they managed to keep my tenants happy despite the disruption. The tenants were so pleased with Belong, that they extended the lease another year! Belong's thoughtful care and around-the-clock responsiveness make them a win in my book.
- Leslie did an amazing job keeping us updated and coordinating viewings. She talked us through and reminded us to finish our applications, worked with any questions we had quickly, and was so personable and friendly when we talked on the phone. I really felt like she was on my team the whole time, rooting for me to find a perfect home.
- I've been renting my home with Belong for about six months, and what I appreciate the most is how much they simplify everything. I'm not the kind of person who enjoys dealing with the nitty-gritty of property management, like vetting residents, scheduling maintenance, following on up repairs, etc. Belong takes care of all of that for me.What really surprised me was how thorough their resident screening process was. The residents they placed in my home are great: pay on time, respectful of my rental, and friends with the neighbors. It feels like Belong cares as much as I do about finding great residents for my home.If you're a homeowner who values your time and wants peace of mind, I couldn't recommend Belong more. They're easy to work with, gave me a smooth experience so far, and I highly recommend them.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner