Jorge has come a long way. He is deatailed, polite, and works to ensure that everyone is updated and satisfied (all parties). Good Job Jorge!
4.5 Out Of 5
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Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
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Alejandra Echartea
VIP Member Relations Specialist
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Loved by homeowners and residents
- We've had a great experience working with Belong. Their guidance on getting our home ready and finding the right tenants was super helpful and they made the whole process really straightforward. As new parents, it's been a great relief knowing that Belong is managing our home and that it's in good hands. We don't have to stress about the little details.
- Oscar is great. Professional communication. Efficient with responding email or calls.
- It was fast great and easy to work with Leslie
- Working with your insurance company has been an exceptional experience. Your team is professional, responsive, and truly dedicated to providing top-notch service. The efficiency with which you handled my claim was impressive, and I felt supported throughout the entire process. It's rare to encounter such a reliable and customer-focused company—thank you for going above and beyond!
- Daniela went above and beyond to help us make the move to our new home easier. We’re authentically grateful for the work she did and can’t thank her enough.
- Communication. Helpful. Professional
- Daniela did a great work:) 👍👍👍
- Perfect work, thanks!
- I'm very happy with Belong and the service. Nelly and her team have been quick to respond and super professional. They recently handled a tricky issue for me with the home and everything was resolved quickly and smoothly. Much appreciated.
- Amazing company! Flexibility was great as I held this position during college. I got important exposure in the industry that will play a crucial role in my career as a designer. Communication was top notch and I always felt supported by the team.
- Work was done quickly and correctly
- Prompt arrival and courteous service. I've had nothing but good service with this company.
- The day of the exchange went smooth
- The 1st time I needed a service request, maintenance was prompt & effective. The service team has been very helpful.
- I can't thank Sylvia and Belong enough for how quickly they responded when my AZC stopped working during a heatwave. It was sooooooooo hot, and I was worried I would melt. Belong came through! I reported the issue in the app and Sylvia called me more or less immediately and had a technician out to fix the issue within a few hours. I was comfortable again! Thanks to the Belong team for their support and making me a carefree tenant.
- Amiability, fast response, accommodation, and smooth process.
- I'm a Belong client for about a year now. I'm quite happy with their service. Recently, our rental had a roof leak, and I was bracing myself for the chaos that comes with such a big issue. Luckily, Belong handled it like pros! The home care team jumped into action immediately, coordinated with their vendor to fix the problem, and did so quickly. They also worked with my tenants to make sure things happened as they should in the rental, and didn't overwhelm me with all the coordination. Exactly what I needed, since I'm quite busy. What I liked the most is how they managed to keep my tenants happy despite the disruption. The tenants were so pleased with Belong, that they extended the lease another year! Belong's thoughtful care and around-the-clock responsiveness make them a win in my book.
- Everyone has been kind and helpful. Fast responses overall. Some of the processes in place could be improved. Like move in inspection is very time demanding and should be communicated to complete before unloading your move truck in order to have accurate documentation/ pictures. There would be increased compliance if it wasn’t such a time consuming ask as well. The inspection program is not built for tenants moving in (my opinion) it is targeted at professional inspectors.
- Leslie did an amazing job keeping us updated and coordinating viewings. She talked us through and reminded us to finish our applications, worked with any questions we had quickly, and was so personable and friendly when we talked on the phone. I really felt like she was on my team the whole time, rooting for me to find a perfect home.
- I've been renting my home with Belong for about six months, and what I appreciate the most is how much they simplify everything. I'm not the kind of person who enjoys dealing with the nitty-gritty of property management, like vetting residents, scheduling maintenance, following on up repairs, etc. Belong takes care of all of that for me.What really surprised me was how thorough their resident screening process was. The residents they placed in my home are great: pay on time, respectful of my rental, and friends with the neighbors. It feels like Belong cares as much as I do about finding great residents for my home.If you're a homeowner who values your time and wants peace of mind, I couldn't recommend Belong more. They're easy to work with, gave me a smooth experience so far, and I highly recommend them.
- Allyson, Hector, and Angel were all very helpful and quick to respond! They did a great job finding answers to our questions and helping us through the minor hiccups that cropped up.
- Good, and be connected by zillowAnd I feel relaxed .And my gool is to find a house to rent in oakland area near San leandro, because my friends and our families live near this building 823 Woodson dr. So please help me and family to go forward to rent this nice house and secured area. Best regards to you and all staff of belong whether I rent the house or not.
- Silvana is wonderful to work with. She is always professional, friendly, and goes above and beyond. I can't recommend Belong and Silvana highly enough.
- I was hesitant before renting out my home for the first time, but Belong made the whole process way easier than I expected. They found great tenants quickly and took care of everything: maintenance, rent, vetting the tenants, taking care of move in, etc.The best part was their guaranteed rent program. When my tenants lost their job and couldn't pay rent for two months, Belong took care of it. I was relieved! My account manager is super responsive and on top of things, and I feel like they keep me in the loop on things that matter, and keep me out of things that don't.All in all, 5 stars. Thanks!
- There's an art and a science to good home care. Belong threads that needle by providing a great app and a personal touch. Anything I or my renters need is a few taps away, but my concierge is there to make sure everything is running smoothly.
- Marcelo was Amazing!!! So professional, very responsive, and was always so happy to answer any and all questions. The application process is very straightforward and easy to navigate. I would highly recommend using Belong to rent your next home!!!! 5 stars+
- Company contributes to homeless crisis by discriminately raising the rental criteria to unreasonable standards like you must have 700 credit score and have co-signers that make 6.6x the rent. They discriminate and turn away viable renters. My co applicant owned two homes and could buy another still told her she need a co-signer. I’m usually not one to leave reviews but I was appalled by my experience and the way we were handled as applicants. Avoid any experience with Belong it’s a waist of your time.
- Belong team did an excellent job in coordinating and scheduling the mid-year lease with my tenant. Very prompt and helpful answering all my questions regarding this matter.
- I’ve had a really positive experience with Belong. Their team is very responsive and keeps me updated on any issues that come up with my property. I like that they make everything so simple and easy to manage, which is important for me since I don’t live nearby. It’s been a relief to have them handle things.
- I’ve been using Belong for almost a year, and it’s been a solid experience so far. They are quick to respond to my questions, and I appreciate how they take care of the little things, like scheduling repairs and inspections. It’s nice not having to micromanage every detail myself. Overall, I’m happy with how they’ve been managing my property and keeping things running smoothly.
- Working with Belong has made renting out my home much easier than I expected. They handle everything from finding tenants to maintenance so I don’t have to worry about day-to-day issues. What I appreciate most is the clear communication and quick response times. I feel comfortable knowing my home is in good hands, and that gives me peace of mind as a homeowner.
- Marcelo provided clear communication and was very flexible to work with. Even though my partner and I passed on the rental we both would gladly work with Marcelo again.
- After having some not-so-great experiences with other property managers, Belong has been a breath of fresh air. They’re easy to work with and seem to really care about keeping both me and my tenants happy. Maintenance requests are handled well, and I always know what’s going on with my property. It’s been reassuring to know that I don’t have to worry about anything major slipping through the cracks.
- Belong has been taking care of my rental property for a few months now, and so far, it’s been a very positive experience. They found great tenants quickly, and I’ve been impressed with how efficiently they handle everything. I don’t feel stressed or overwhelmed, which is exactly what I wanted from a property management company. It’s been a good decision for me to go with them.
- Continuously dropped the ball with getting my place ready from the prior tenants to new tenants. They missed the inspection, had wrong few estimates, couldn't get vendors in time to fix and clean so I handled it all myself while still paying their ridiculous fees. They were regularly slow to respond and passed you from one person to another. There are other competitors in the market. As soon as one provides good service for landlords, the rest will go bankrupt.
- Belong did a great job renting this property. They responded to our requests promptly and efficiently. Some requests needed an extra visit but overall the quality was superb and I enthusiastically endorse Belong. Would recommend to future tenants anywhere.
- In my journey as a landlord, I have found a trusted partner in Belong. Their approach to property management is not just about transactions; it's about building relationships. They have taken the time to understand my needs as a landlord and have consistently delivered services that exceed my expectations. Their attention to detail, from tenant screening to property maintenance, reflects a deep commitment to ensuring that both landlords and tenants have a positive experience. Belong's approach has brought me peace of mind and confidence in my rental property's success.
- Wow, just wow! Belong has completely blown me away with their incredible service! I've been a landlord for several years, and I've never had such a smooth and enjoyable experience renting out my property. From the get-go, Belong was super proactive in marketing my house and finding the perfect tenants. They handle everything with such enthusiasm and efficiency – it's like they've got property management superpowers! My tenants are happy, I'm stress-free, and my rental income has never been better. Belong is the real deal, folks!
- I cannot recommend them. The agent showing the home was good however it is impossible to fill out the application. Then after I finally was able to I never received a call about the results ????
- I've been using Belong for over six months now, and I can't recommend them enough! As a first-time landlord, I was nervous about renting out my home, but Belong made the whole process so easy and stress-free. They found great tenants for my property, and they've been fantastic at handling all the little details, from maintenance to rent collection. It's such a relief to know that my property is in good hands and that my tenants are happy. If you're looking for a property management company that's friendly, efficient, and really cares about you and your tenants, look no further than Belong!
- Was pretty good. Communication went well, also the expectations and timelines of moving in and everything went well. My move-in specialist was on top of the whole process, very responsive, especially with urgent matters. All in all it was a good process and smoothless move-in
- As a landlord, I have had the pleasure of working with Belong for the past year. Their professionalism and dedication to excellence have been evident in every aspect of their service. Belong has efficiently managed the rental process for my property, ensuring that it was marketed effectively and that the tenants were thoroughly vetted. They have also been outstanding in their communication, keeping me informed and involved in decision-making while also taking care of all tenant inquiries and concerns promptly. The team at Belong has truly made property management a hassle-free experience for me. I highly recommend their services to any landlord seeking a reliable and professional property management company.
- They not only insulted me by telling me I couldn't afford a property I was trying to rent they had the audacity to tell me that a certain price was the lowest a homeowner was willing to go. One day later on ZIllow and Belongs website the price drops 280 a month. When I called and asked for that price Belong stated that their system automatically drops price and that they need the homeowners authorization to rent it at that price. That is completely wrong as any homeowner has to authorize a No Lower Than price they are willing to accept prior to any property management company advertising their home. Also someone has to physically log into Zillow and Belongs websites to update prices - THEY DO NOT AUTO UPDATE. I also asked for the brokerage license that they work under and was told that the representative did not know how to get that information. So essentially BELONG representative consistently lied, have little to no experience, and are not even qualified to be advertising/leasing homes. So beside being insulted, lied to, and then treated like a number, its really not good to rent your property through this company or use them at all. They obviously do not take the time to have good customer service and everyone is just a number to them! Finally upon deciding that I was actually going to use their service to rent a home, Belong decided to rent the home to someone else and had the audacity to try and offer their services to find a different home for me. Terrible waste of time with a Company that has no care about customer service.
- The team at Belong as very accommodating to my specific requirements and let me move into the home a week after signing the lease while getting all of the changes done. So far so good and I'm having a very positive experience.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner