The staff has been very helpful through the process of finding the right home for our family.
4.8 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Or Go Straight To The Team That Fixes It
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Rashadd was great and very informative! Gave me the information to apply. Very professional and courteous with answering my questions. House was very clean and it smelled very welcoming. Very nice presentation and great people that are behind the scenes making it happen! I know I would definitely recommend this company of anyone needs a management company!
- Florentina was very prompt in reaching out to me, always pleasant and professional!
- Great service, better people
- amazing compny
- I had a wonderful experience renting a house through Belong. The entire process was easy, thorough, and well organized, and their team walked me through everything step by step. The app and website were both clear, intuitive, and simple to use, which made the rental experience smooth and stress-free. The people we worked with were excellent, especially Gianella. I would strongly recommend Belong to anyone looking for a convenient and supportive way to rent a home.
- She is so easy to talk to
- A good experience overall.
- In the months that I’ve interacted with George, he has proven to be a highly effective concierge. In fact, in the past few weeks, I’ve engaged George to coordinate numerous issues and corrections to my errors, including the annual inspection, home maintenance, retrieval of an errant package, and replacement of a ceiling fan in my rental property. As usual, George is prompt in his responses and follow-ups and has made several sound recommendations that have been very effective. I feel I’m in good hands and would highly recommend him as the concierge for my recent referral (a long-time friend) to manage his rental property through Belong. Thanks
- STAY AWAY! The reviews on here are surely bought and botted. I have never worked with a more incompetent company. I wouldn't trust them to watch my goldfish. When we moved in, the home was infested with mold, the fridge did not work, the toilet seat was broken off, the plumbing was backed up so black sewage came up out of the bathtub anytime you showered or ran the dishwasher. These are just a few of the issues with the home, the list goes on and on. Belong claims the house was "move-in ready" and cleaning was "up to their standards." They have refused to reimburse us for any of the repairs or cleaning we did. We've spent almost $2000 out of pocket to get the house in order. They'll drag out any repair request and never send anyone. The level of incompetency is shocking. I've never dealt with worse landlords / property managers in my life. I'm sure they're going to respond to this saying "they take our concerns very seriously" but they do not. We've been patiently trying to work with them for a month now and all they've offered is a $40 reimbursement for a toilet seat we had to install ourselves.
- Great interaction with George MoranIn the months that I’ve interacted with George, he has proven to be a highly effective concierge. In fact, in the past few weeks, I’ve engaged George to coordinate numerous issues and corrections to my errors, including the annual inspection, home maintenance, retrieval of an errant package, and replacement of a ceiling fan in my rental property. As usual, George is prompt in his responses and follow-ups and has made several sound recommendations that have been very effective. I feel I’m in good hands and would highly recommend him as the concierge for my recent referral (a long-time friend) to manage his rental property through Belong. Thanks
- Gianella was energetic and helpful in answering questions, which made the experience welcoming and less stressful. Overall impressed with Belong and their team of professionals and would happily work with them again!
- Great experience communicating with Juan and the BelongHome team. Juan was professional, responsive, and very helpful throughout the vendor onboarding discussion. Although we were unable to move forward due to their current vendor requirements, the process was handled respectfully and professionally. We appreciate the communication and hope to have an opportunity to work together in the future.
- Nice informative punctual
- We were a little late, but still, he's a very nice person, it was a pleasure to meet him.
- The staff member in charge of our group tour of the property was on time and very professional while also able to answer any and all questions that we had about the property.
- We had the pleasure of exploring a beautiful residence with a group. The real estate agent exhibited exceptional politeness and patience throughout the entire process.
- Customer service is great!!
- Very resourceful, available at all times
- We moved into a rental home on August 11th, and everything, from the rental management company to the condition of the house have been a nightmare, we've had no peace. 3 toilets didn't work right, a smoke detector in a bdrm cathedral ceiling beeped loudly all hours of the day and night because we couldn't reach it. I'm a senior citizen and can't climb on a ladder that high. An outdoor outlet was without a cover, etc, etc, this isn't half of the needed repairs! All the towel racks fell off the wall on day one. It took two weeks to get them to fix the smoke alarm even though we told them we couldn't sleep. We asked for clarity about water, sewer, and trash billing from day one and now at day 22, we still can't get a straight answer. We have been asking for a mailbox key for weeks, they didn't give us one, then the HOA put new boxes and won't release a key to us. Belong Colorado, Inc (mostly foreigners) act like they don't understand, keep patronizing us and apologizing but don't resolve anything. I am on my last nerve with these people. The gas stove doesn't work right, the driveway slabs are unlevel about 3 inches in places and have been a hazard, we've tripped and twisted an ankle, and just wait till winter when water pools and freezes in those areas. They have breached our contract, no doubt. I am telling my story to help others avoid renting property managed by these incompetent people. One more thing I want to add, is I put their Coral Gables, Florida address, the one on my lease, into Maps, 1172 S Dixie Hwy #483, Coral Gables, FL 33146. Turns out this is a UPS mailbox location!!
- They have been in contact with me since I first inquired about the home. They also assisted me with my application..
- George is simply fabulous!
- After working with other companies, working with Belong was a breath of fresh air. No more script-reading offshore call center support agents. No more responses to e-mail with conflicting information. No more convoluted applications and processes. Just knowledgeable people with straightforward answers. Love it!
- I had high hopes when I recommended my Mother move into our Belong-managed home, but unfortunately our experience has been extremely frustrating from the very beginning. The property was not move-in ready. We discovered numerous maintenance and cleanliness issues, including dirty flooring, a dishwasher that contained debris and broken glass, damaged equipment, electrical concerns with intermittent flickering lights, a non-functioning laundry room vent, damaged drain pan, deteriorated exterior outlet covers, doors that would not latch properly, carbon monoxide detectors needing replacement, and several other repair items throughout the home. We documented these issues thoroughly with photographs and videos and promptly reported them to Belong. Since then, the experience has largely been one of repeated delays, poor communication, and a lack of follow-through. We have spent weeks sending emails, providing documentation, waiting for updates, and rearranging our schedules for appointments that either resulted in more “reviews” instead of repairs or, in one case, a complete no-call/no-show from a scheduled repair company. On top of that, Belong has still not applied the credit that was promised to my mother’s account, and even basic information, such as our mailbox number, has required repeated follow-up. I believe it’s important to acknowledge people who do their jobs well, and Enrique Gonzalez deserves recognition. Unlike our previous experience, Enrique texted in advance to let us know he was on his way and arrived exactly when he said he would. He was personable, courteous, patient, and professional throughout the visit. He took the time to listen carefully to every concern we raised, thoroughly inspected the property, took photographs of the issues, answered our questions, and demonstrated that he was knowledgeable about the repairs that need to be addressed. His professionalism was greatly appreciated and was the most positive service experience we have had with Belong thus far. My frustration is not with the individual professionals who are trying to help. It is with the overall management of the repair process. Homeowners and residents should not have to repeatedly follow up, wait weeks for action, or continue living with unresolved issues after they’ve been properly documented. I sincerely hope Belong improves its communication, accountability, scheduling, and follow-through. Reliable property management is measured not by promises, but by consistent action. At this point, we are still waiting for the repairs to be completed and for Belong to fulfill the commitments that have already been made.
- I had an outstanding experience working with Carl Mataushek throughout my rental application process. From start to finish, Carl provided exceptional customer service, clear communication, and genuine professionalism. He was incredibly responsive, patient, and always willing to answer my questions in detail. Even when the application process became more involved, Carl stayed proactive, kept me informed every step of the way, and made what could have been a stressful experience feel smooth and manageable. What impressed me most was how much he genuinely cared about helping me find the right home. He went above and beyond to ensure everything was handled efficiently and treated me with respect and kindness throughout the entire process. If you're looking for someone who is knowledgeable, reliable, and truly committed to providing excellent service, I highly recommend Carl Mataushek. He is a tremendous asset to Tricon, and I couldn't have asked for a better experience. Thank you, Carl, for making my move such a positive one!
- I just got off of a call with our concierge at Belong Home, Agustina Knaus. She's easy to talk with, a great listener and communicator. She's prompt and responsive, friendly, very smart, and works hard for both myself as an owner as well as for the satisfaction of my tenants. Agustina is very solution oriented, I've had other concierge contacts that have since moved on, and she's by far the best one I've worked with!
- Despite the reason of my conversation with Mariana- I appreciate her care, understanding and willingness to resolve a situation with the best outcome for me. She’s very professional and polite.
- Great! Thank you for your,
- Great Customer Service ` Friendly & Helpful !
- If I could give 0 stars, I would. DO NOT RENT THROUGH BELONG — READ THIS BEFORE YOU DO I would not recommend renting through Belong based on our experience. The biggest issue has been the landlord, but Belong’s lack of communication and follow-through has made an already frustrating situation even worse. We have dealt with multiple property issues that we were told would be addressed, yet we’ve repeatedly had to follow up and document everything just to get basic concerns acknowledged. The AC was one of the worst examples. We dealt with an AC that was not properly cooling our home for MONTHS. The landlord acknowledged that the ongoing issue caused our electric bill to be significantly higher and initially agreed to reimburse us for the additional cost. Then she changed her mind. This came after repeatedly attempting to send her husband to our home to address the AC issue, despite him not being qualified to properly diagnose or repair it. After months of dealing with the problem and the resulting high electric bills, she ultimately backed away from the reimbursement she had originally agreed to. And the problems are still happening. Our pool has now been BLACK for an entire week. Which is not the first time ! We were told issues would be addressed, yet we are still waiting for that to happen. We are paying to live in a property with a pool that we cannot use because it is not being properly maintained. We were also required to complete an inspection, which we did, and we passed. Given the circumstances, the inspection felt less like an effort to resolve our concerns and more like an effort for the landlord to protect herself from the issues we had been reporting. Most importantly, George—who was assigned to our situation—stopped responding after we passed the inspection. That says a lot about the level of communication and follow-through we have experienced. Things breaking in a rental property is normal. Leaving tenants to repeatedly chase answers, dealing with unresolved issues for months, backing away from promised reimbursement, and then going silent is not. We have cooperated with maintenance, completed the inspection, reported our concerns, and documented everything. We should not have to fight this hard to have legitimate issues with the home addressed. If you are considering renting through Belong, document EVERYTHING. Save your emails, texts, maintenance requests, photos, videos, receipts, and any promises made to you. And avoid using the landlord we had if possible she has been horrible and i’ve been stationed all over and have lived in many places and by far she is the worst landlord I have ever had. Cheap would be an understatement, oh and from all of the ac visits all we have is a messy garage because we have yet for someone to come clean it up which we put a request in for 2 months ago. Again shows you everything we’ve been experiencing while we’re paying rent on time every month still. Based on our experience, I would strongly recommend looking elsewhere before trusting Belong with your home and your money.
- Excellent service. Highly recommend.
- I killed your fast responses
- Great staff very helpful and great customer service
- Very Good excelente
- Laura was absolutely great! Scott made sure we had all our drinks on time! Atmosphere was amazing, food was even better! Hats off as I will most certainly be back!
- Amazing customer service by Gabriel. Knowledgeable, responsive and accomodating for some Special requests we had. 5 star experience!
- It was a pleasure working with Julieta. She provided clear instructions, communicated promptly, and was professional throughout the entire project. The overall experience was smooth and hassle-free. I appreciate the opportunity to work together and would be happy to take on future projects for them. Highly recommended!
- Very nice company and always in communication
- After one amazing year, I’m leaving solely because my homeowner is selling the property and I couldn’t find a Belong home at my daughter’s HS area. Thanks Belong team for all the support and happy moments of my family with you.
- AI slop company. They cannot maintain a single thing and are slow to repair anything. They're extremely disorganized and I cannot get into contact with anyone that will help me. They keep giving my address and phone number to random contractors and will not schedule anything with me. Random people call me and say they're at my home to paint my garage when I never said it needed to be painted. I have SQUIRRELS living in my roof and they haven't removed them or fixed the hole in a week. STAY AWAY!!! ALL THE 5 STAR REVIEWS ARE OBVIOUSLY AI.
- We've had a positive experience working with Belong, especially with Mr. Juan Galindez. Throughout our interactions, Mr. Juan has been professional, transparent, and easy to work with. He has always taken the time to clearly communicate expectations and discuss ways to build a stronger working relationship. We appreciate his responsiveness, honesty, and willingness to collaborate. His approach has helped build trust and made working with Belong a positive experience. We value Belong's commitment to quality and look forward to continuing our partnership. We'd also like to thank Mr. Juan for his professionalism, transparency, and continued support.
- They are very helpful, have excellent communication, and genuinely care about helping people the right way. I believe they are a great company.
- Serena from belong is really very helpful and I really enjoyed working with her.
- I like the service
- The whole experience was amazing they walked me through the steps and made sure to clearly communicate where I was at in the process which helped ease my anxiety would highly recommend everyone on the belong team!!!
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner