I really love everything about this home. It’s very nice on the outside and inside, I love windows and quiet neighborhood. I would lover to rent this home .
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Gianella was very prompt with her communication. She has a professional approach to resolving all questions and concerns I have. I am pleased to have had her as my point of contact thru the rental process, especially because the property is out of state and I am relocating there in two weeks. She gave me great peace of mind.
- The Field Host Ms.Shey Durall was prompt in being on the location and very knowledgeable about the property. I rate her 100+ for character and knowledge about the property. Thank you.
- Every single person who I spoke with was knowledgeable, professional and helpful along with being very friendly. We hit a roadblock that Belong helped me try and navigate. I have no problem with recommending this business whatsoever.
- I love renting through Belong. We have had several major repairs that needed to be addressed. Belong contacted the owner and the owner immediately remedied the issues. Also, we had a rent increase, it was reasonably low.
- Clear communication and a stress-free leasing process from start to finish. The office team was professional, answered all my tenancy questions right away, and made the entire move-in seamless.
- Good! Love it
- Smooth and straightforward leasing experience. The representatives answered every question promptly, treated me with total courtesy, and made the paperwork effortless. Professional, reliable property management from day one.
- Carolyn at Belong is the best. She is responsive, proactive and very knowledgeable. She is always available to help.
- I almost never write reviews but I have lived under belong for just under 2 months and it is one of the worst living experiences I’ve ever had. Our lease says that the house will not be rekeyed but it was rekeyed after the start of our lease. We also had many other maintenance requests at the start of our lease including the ac and oven not working from day one (not the mention the fact that the ac already broke again after 1.5 months) I spoke to my point of contact and was escalated. I am currently speaking with Tami and I have already been insulted and snapped at over email. She told us over email that she is refusing to call us back. Every single person I have spoken with has refused to answer questions and this includes Tami. She works in the office of the CEO. If she speaks to renters this way there is no hope for this company. They are extremely unprofessional. Part of the reason why I'm on Trustpilot is because Tami refuses to email me anything of substance anymore to answer my questions. If you are looking to rent with them pray to God you don’t have any issues because even the higher ups won’t help you or answer your questions (although they’ll try to gaslight you into saying they have) Edit: I also forgot to mention the fact that the yard is unsafe. They hired a professional who told us that the yard was unsafe and then they still refused to fix it. We still have an unsafe yard and are unable to go back there to cut grass Edit 2: A lot of their reply is not the full story. The AC and oven never should have been broken at move in and when the AC was fixed the first time it should not have broken less than 2 months later The house was not confirmed to be unoccupied during the rekeying since we had stuff in the house and knew nothing about this rekeying. I've also asked them multiples times where we said that we would not be residing at the home after the start of our lease and we never got a response (I'd also like to note that our lease says that the house will not be rekeyed) I had to email her 15 times to tell her that we did not feel safe in the yard in order to get it looked at. I explained so many times that the holes are hidden and needed to be looked at in person but my concerns were usually ignored. For the yard we also requested that we be at the home while it was looked at since we felt more comfortable after coming home to find our locks changed in the past but she ignored our requests. I understand we don't have to be there but it feels like a courtesy after everything we've been through I would also like to note that I left my name off because I don’t like being identified on the internet. Tami Silks publishing my first name when I decided to remain anonymous to the public is another example of how she does not care about the residents boundaries or sense of security
- The rental process was handled with complete professionalism. The team was always reachable, upfront about all lease terms, and very polite in guiding me through every step. No unnecessary delays or bureaucratic confusion: genuinely efficient property management.
- Done professionally
- A truly positive rental experience. The staff was courteous, well-prepared, and always on hand to clarify practical details without any wasted time. The entire leasing process went through smoothly with prompt updates and zero hassle. Dependable and transparent management
- I started renting out my first house in 2024 through Belong. It was my very first time managing a rental, so it felt like a pretty scary move at the time. However, things went so well that I added a second rental property the following year. Belong found a tenant for the second house within a week! So far, it has been a wonderful experience.
- The leasing process was smooth and straightforward from start to finish. Every representative I spoke with was polite, attentive, and very clear about each step. It took all the typical stress out of finding a rental home. Professional and well-organized service throughout.
- Good service. Sufficient communication.
- From the initial property viewing all the way to final lease approval, Belong kept the entire process smooth and transparent. The agent arrived right on schedule for the walkthrough, took the time to answer every practical question about the home, and made sure we felt comfortable before moving forward. Communication was consistent and clear throughout, avoiding the typical back-and-forth confusion you usually get with rental agencies. A genuinely reliable and wellrun service.
- My experience with Belong has been truly outstanding from start to finish. Right from day one, the team proved to be exceptionally responsive, professional, and thorough in addressing every question. The property walkthrough was handled with complete punctuality and care, making the entire process leading up to the lease signing clear, seamless, and stress free. Even when minor scheduling hiccups arose, their proactive communication and quick problem solving made a tremendous difference. A reliable, top tier service that I highly recommend!
- I really liked how quick and easy the whole process is. A bit confusing at the beginning with the calls I was getting from the automated service, but once I got to talk to your agent Erick, all changed and was excellent! Erick was quick on introducing himself along with the company offering his support on any questions we have, even in a Sunday before Labor Day! He was very professional and answered ALL of our questions before signing the lease. It has been a great experience!!
- If I could give negative stars I would. Our house was infested with mold after living there for half a year and belong told us to vacate and did NOT provide housing for me and our family. We were essentially homeless for an entire month and still had pay rent while we were unable to live in that house (it was later reimbursed but we had to pay rent on top of airbnbs, which they refused to pay for, just to stay off the streets.) Their lack of urgency caused devastation on our mental and physical wellbeing. Most of our belongings were unsalvageable and had be thrown away. As for that beautiful house, it sits and rots away to this day. We later found out that the homeowners just broke their contract off with belong as well. We made it through but by our own determination and unwillingness to give up. I’m seriously begging you do not rent from belong, it is the worst thing you could possibly do. There is much more to this story but I know most will not read this, I just couldn’t let someone else have the same thing happen to them like us.
- Renting a home is usually a massive headache, but Belong made the entire process refreshingly simple. Setting up the lease was straightforward without the usual paperwork hurdles, and everything moved along smoothly. What stood out most was the team: whenever I had a question or needed assistance, I was met with courteous, responsive, and genuinely helpful people. A clean, reliable, and hassle free experience overall.
- There was a group tour scheduled one day and no one was there to conduct it. I emailed Belong and the tour was rescheduled. There was actually an agent there today. She handled the issue well.
- Walkthrough (tour) The person who came as a represented on September 4th from Belong, arrived precisely on time to evaluate the property. Proper Introduction initiated. Representative was very pleasant very nice and full of knowledge. Representative was very respectful of each aspect of the home as each area was being evaluated. No complaints at all on our part. Thank you Peggy Staples
- The team has been incredibly responsive and attentive from day one. Everything was handled smoothly and clearly, making the whole process completely stress-free. Truly helpful service!
- Their team is remarkably responsive, proactive, and attentive, providing constant updates and swift problem solving
- Love the communication with Belong! Responsive and attentive, how refreshing is that?!
- Before you leave a review please contact Tami, she helped with the experience.
- Had the pleasure of working with Maia during a difficult time. She was able to assist with getting everything back on track.
- Constant coverage and feedback. Positive problem solving. As the owner of a large portfolio of rentals, the Belong Team has been able to find, screen, place and service multiple tenants sometimes in fairly remote locations.
- Do not be fooled by their ratings. Belong is not a functional or legitimate property management company. They operate as nothing more than an unqualified, incompetent collection mechanism designed to sit in the middle and take a commission. They offer zero actual service, possess no real management capabilities, and do absolutely nothing when real issues arise. They are purely a fee-collecting middleman that causes unnecessary stress and delays. Avoid them at all costs.
- Julian is always very attentive and helpful:)
- Our first time touring and Andrew was very pleasant, and attentive. He made sure that we are comfortable while touring the apartment.
- Maia is fantastic!!!
- Very nice broke everything down and was really helpful.
- Jose was very diligent and polite. He understood our frustrations and was always pushing to help as much as he could.
- They made everything so easy and quick. Every representative we were in communication with was helpful and very very quick to respond. Highly recommend to anyone who is looking to rent. Even the agent who showed us the home was awesome! Let us stay a little longer in the home just to make sure we really got to look at everything and make sure we wanted to rent this home. She was very very well informed on the home and area. Gianella was very helpful and informed on aspects of the home and any questions we did have she was quick to get us answers. Communication was wonderful with her and she walked us through our contract. We have never worked with someone who has taken the time to do so. Again we couldn’t be more happy with the experience and our new longer term lease. These people are awesome! Highly Highly recommend!!!
- Easy process
- We are very pleased to be onboarded with Belong Homes and look forward to building a strong, long-term partnership while supporting all of your maintenance needs throughout the Texas market. We would also like to recognize Juan Galindez, Vendor Ops Specialist, for being exceptionally friendly, responsive, and helpful throughout every update and interaction. His professionalism and communication have made the collaboration seamless and truly appreciated. At HomeProX Services LLC, we are committed to providing Belong Homes with reliable, efficient, and high-quality service while continuing to grow as a trusted member of your vendor network. We are proud to be associated with Belong Homes and highly value the opportunity to work alongside your team. We look forward to a successful and lasting partnership.
- Once I was able to talk to a real person, my issue was handled quickly.
- Belong had a decent on boarding process then promptly left me and my applicants out to dry with constant personnel changes and unresponsiveness.. Every email or message I send is replied to by an AI posing as a member of their "support team" I have called 4 times on 4 separate days and after being put on hold for 40+ minutes I'm told they are "busy" and will call me back... I have not heard from a human being in three weeks.
- Augustina has been so responsive and kind throughout the leasing process. She provided a level of care and patience that I’ve not experienced. Thank you!!
- Maia is on it.
- Julian has been amazing in keeping me in the loop regarding the repair in regards to my home, I can always depend on Belong Team :)
- Kevin was great and informative during the tour and really made us feel at ease. He was confident and respectful.
- Victoria did a great job following up with all parties without delay I really appreciate what she did
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner