Maia is on it.
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Augustina has been so responsive and kind throughout the leasing process. She provided a level of care and patience that I’ve not experienced. Thank you!!
- Kevin was great and informative during the tour and really made us feel at ease. He was confident and respectful.
- Julian has been amazing in keeping me in the loop regarding the repair in regards to my home, I can always depend on Belong Team :)
- Victoria did a great job following up with all parties without delay I really appreciate what she did
- As a property manager of my own real estate homes thru the years, I was quite interested in the Belong Homes concept for unfurnished long-term rentals. Edward was extremely helpful in explaining and walking me thru the process with quick responses via text or email, easily answering my questions. I'm feeling quite comfortable with Belong and am looking forward to working with them.
- My representative was always ahead and responsive. Great work
- Great People :)
- Gianella was amazing to work with during this rental process! I had several questions while reading through the lease and she was happy to answer every one of them. Gianella went above and beyond with thoroughly explaining everything. She welcomed me with open arms into the Belong family.
- The worst company ever Don't trust this company Very bad in everything They left my house in very bad condition A lot of problems a lot of damage bad smell nasty 0 customer service
- Tami is very enthusiastic about helping Belong's customers. Tami keeps her word and follows up timely. Tami makes you feel like you "Belong", she has a very caring persona.
- Thalia is great and she’s doing what she can with what is available. However I do feel the platform is lacking as a whole. It should not take a week or more to schedule a tour for a unit and there should be a contact number available for the person guiding the tour. There were no clear instructions of where to meet when there were two entrances at the building and I was told they were made aware that I was running behind when they weren’t and were never notified that I was confirmed to tour
- Honestly working with Ulises and the rest of the team has been painless, everyone goes out of their way to assist, keep up the good work guys :) Noella Lelham
- I'm happy and satisfied for all the work these people do special Lucas and his team work really good I'm happy with that even the landlords or the owner of the properties they give him a hard time they always work with us to have everything down the right way
- The maintenance team from Belong promptly responded to my issue and were very knowledgeable and professional regarding resolution
- Carlos was amazing thank you so much!!
- Communications.
- Very professional
- The staff has been very helpful through the process of finding the right home for our family.
- Renting from belong and its been the worst renting experience ive ever had. It's like renting a home from a telemarketing company. There is no local contact at all. From the very beginning there was a huge fiasco with getting into the home which ended up with them attempting to set up multiple locksmiths to get a door handle fixed. Everytime you call them its like calling your cell phone company. You sit on hold for 15 minutes atleast then some random answers that you can barely understand so everytime you call with your issue (and you will have to call repeatedly, trust me) you get a new random person to explain it to. Needless to say they ended up calling out more than one locksmith, including a mystery one that attempted to drill the lock out and left. In the end the door handle had to be replaced. Then they had to pay the locksmith and they kept putting HIM in circles on the phone to get payment until the point where he left, and took the doorknob with him. So i had to go to walmart with all my stuff inside and unpack with a door with a hole where the handle should be and go buy and install a new doorknob myself. This was just the beginning. Each and everytime there is an issue you will fight with them repeatedly. The perks of renting where if something breaks or you have an issue its taken care of? Non existent. They will try and get you to pay for it. I've had a laundry room door that was jimmied up on to its sliding frame so you wouldn't know its broken. It then fell off the first day that has just sitting there for 8 months now because at some point it wasn't worth the back and forth with them anymore. For your well being I implore you to avoid this "company" at all cost. I'm actually shocked that a company this incompetent is even allowed to operate.
- Rashadd was great and very informative! Gave me the information to apply. Very professional and courteous with answering my questions. House was very clean and it smelled very welcoming. Very nice presentation and great people that are behind the scenes making it happen! I know I would definitely recommend this company of anyone needs a management company!
- Florentina was very prompt in reaching out to me, always pleasant and professional!
- amazing compny
- Great service, better people
- I had a wonderful experience renting a house through Belong. The entire process was easy, thorough, and well organized, and their team walked me through everything step by step. The app and website were both clear, intuitive, and simple to use, which made the rental experience smooth and stress-free. The people we worked with were excellent, especially Gianella. I would strongly recommend Belong to anyone looking for a convenient and supportive way to rent a home.
- She is so easy to talk to
- A good experience overall.
- In the months that I’ve interacted with George, he has proven to be a highly effective concierge. In fact, in the past few weeks, I’ve engaged George to coordinate numerous issues and corrections to my errors, including the annual inspection, home maintenance, retrieval of an errant package, and replacement of a ceiling fan in my rental property. As usual, George is prompt in his responses and follow-ups and has made several sound recommendations that have been very effective. I feel I’m in good hands and would highly recommend him as the concierge for my recent referral (a long-time friend) to manage his rental property through Belong. Thanks
- Great interaction with George MoranIn the months that I’ve interacted with George, he has proven to be a highly effective concierge. In fact, in the past few weeks, I’ve engaged George to coordinate numerous issues and corrections to my errors, including the annual inspection, home maintenance, retrieval of an errant package, and replacement of a ceiling fan in my rental property. As usual, George is prompt in his responses and follow-ups and has made several sound recommendations that have been very effective. I feel I’m in good hands and would highly recommend him as the concierge for my recent referral (a long-time friend) to manage his rental property through Belong. Thanks
- I have been with Belong Home as a home owner for little over 5 years now. The experience has been fabulous for the first 4 years. However, for the last one year their service has progressively gone from bad to terrible. The agents keep switching jobs consistently, the ones who stay have absolute lack of customer empathy. They lack the context and it makes it cumbersome to provide context all the time when the agents switch. Even trivial issues like collecting utility payouts from tenants take considerable amount of time and repeated follow ups. Given the fee they collect monthly and for repairs I would expect a much better service than this. I really hope somebody from Belong is reading these reviews and attends to them with a meaningful solution. I have been a loyal customer with Belong for quite sometime now. At this point I am truly vexed with their apathetic customer support staff and seriously evaluating more options to re-base to a different property management agency.
- Nice informative punctual
- Great experience communicating with Juan and the BelongHome team. Juan was professional, responsive, and very helpful throughout the vendor onboarding discussion. Although we were unable to move forward due to their current vendor requirements, the process was handled respectfully and professionally. We appreciate the communication and hope to have an opportunity to work together in the future.
- Gianella was energetic and helpful in answering questions, which made the experience welcoming and less stressful. Overall impressed with Belong and their team of professionals and would happily work with them again!
- The staff member in charge of our group tour of the property was on time and very professional while also able to answer any and all questions that we had about the property.
- We were a little late, but still, he's a very nice person, it was a pleasure to meet him.
- We had the pleasure of exploring a beautiful residence with a group. The real estate agent exhibited exceptional politeness and patience throughout the entire process.
- Customer service is great!!
- Very resourceful, available at all times
- They have been in contact with me since I first inquired about the home. They also assisted me with my application..
- To say that these people have their heads up their butts is an understatement. It started off like it was going to be wonderful only to find I was given an agent who wouldn't return my emails and drug his feet on everything I've asked of him to do. They couldn't post all the listings correctly that they said they would some they didn't at all. To get through to somebody was like pulling teeth and getting returned phone calls. Very very poor customer communication. I basically wasted over a month frustrated and lost a lot of valuable time and money. As expected they told me they would refund my placement fee right away but drug their feet on that for over a week and a half until they initiated the payment through an ACH being told that it would take another 10 days on top of that. So basically I have waited and will wait since I currently haven't seen the payment post in my account for about 25 days. Do not use these clowns because they're app sucks, Communications terrible making false promises that they can't deliver.
- After working with other companies, working with Belong was a breath of fresh air. No more script-reading offshore call center support agents. No more responses to e-mail with conflicting information. No more convoluted applications and processes. Just knowledgeable people with straightforward answers. Love it!
- George is simply fabulous!
- I had an outstanding experience working with Carl Mataushek throughout my rental application process. From start to finish, Carl provided exceptional customer service, clear communication, and genuine professionalism. He was incredibly responsive, patient, and always willing to answer my questions in detail. Even when the application process became more involved, Carl stayed proactive, kept me informed every step of the way, and made what could have been a stressful experience feel smooth and manageable. What impressed me most was how much he genuinely cared about helping me find the right home. He went above and beyond to ensure everything was handled efficiently and treated me with respect and kindness throughout the entire process. If you're looking for someone who is knowledgeable, reliable, and truly committed to providing excellent service, I highly recommend Carl Mataushek. He is a tremendous asset to Tricon, and I couldn't have asked for a better experience. Thank you, Carl, for making my move such a positive one!
- I had high hopes when I recommended my Mother move into our Belong-managed home, but unfortunately our experience has been extremely frustrating from the very beginning. The property was not move-in ready. We discovered numerous maintenance and cleanliness issues, including dirty flooring, a dishwasher that contained debris and broken glass, damaged equipment, electrical concerns with intermittent flickering lights, a non-functioning laundry room vent, damaged drain pan, deteriorated exterior outlet covers, doors that would not latch properly, carbon monoxide detectors needing replacement, and several other repair items throughout the home. We documented these issues thoroughly with photographs and videos and promptly reported them to Belong. Since then, the experience has largely been one of repeated delays, poor communication, and a lack of follow-through. We have spent weeks sending emails, providing documentation, waiting for updates, and rearranging our schedules for appointments that either resulted in more “reviews” instead of repairs or, in one case, a complete no-call/no-show from a scheduled repair company. On top of that, Belong has still not applied the credit that was promised to my mother’s account, and even basic information, such as our mailbox number, has required repeated follow-up. I believe it’s important to acknowledge people who do their jobs well, and Enrique Gonzalez deserves recognition. Unlike our previous experience, Enrique texted in advance to let us know he was on his way and arrived exactly when he said he would. He was personable, courteous, patient, and professional throughout the visit. He took the time to listen carefully to every concern we raised, thoroughly inspected the property, took photographs of the issues, answered our questions, and demonstrated that he was knowledgeable about the repairs that need to be addressed. His professionalism was greatly appreciated and was the most positive service experience we have had with Belong thus far. My frustration is not with the individual professionals who are trying to help. It is with the overall management of the repair process. Homeowners and residents should not have to repeatedly follow up, wait weeks for action, or continue living with unresolved issues after they’ve been properly documented. I sincerely hope Belong improves its communication, accountability, scheduling, and follow-through. Reliable property management is measured not by promises, but by consistent action. At this point, we are still waiting for the repairs to be completed and for Belong to fulfill the commitments that have already been made.
- I just got off of a call with our concierge at Belong Home, Agustina Knaus. She's easy to talk with, a great listener and communicator. She's prompt and responsive, friendly, very smart, and works hard for both myself as an owner as well as for the satisfaction of my tenants. Agustina is very solution oriented, I've had other concierge contacts that have since moved on, and she's by far the best one I've worked with!
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner