The leasing agents made the tour and contract phase effortless. They were friendly, attentive, and kept communication very prompt throughout our onboarding. A solid, well-managed rental experience.
4.5 Out Of 5
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What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Erick Gonzalez is a very prompt and thorough leasing specialist. So far so great…looking forward to the move in and the hand holding they’re promising me.
- I feel that Laura has my best interest in mind. I feel she understands my objections and needs and works to accomplish those needs/objectives.
- Very positive experience during the viewing and lease signing. The agents were welcoming, gave straightforward instructions, and handled all our upfront questions without friction. Highly professional onboarding.
- Great experience with Belong! They were professional, responsive, and made the process of listing my house and finding tenants very easy. I really appreciate their help and would definitely recommend their service.
- The leasing team made the entire move in process straightforward and stress-free. The staff was welcoming, gave a great property tour, and answered all our questions clearly. A very smooth rental experience overall.
- I honestly can not say enough about my experience with Belong and their whole team. From the moment I signed up with them , until the end of my contract 14 months later, it has been nothing but amazing!!!!! My team that was assigned to me from the very start had my back, they were there to assist and fix things , and made me feel at ease with any issues that arouse with the tenant , and believe me you I had a handful one ! I want to thank Ezekiel, Ulises, Julian and the rest of the gang for all their hard work , always being pleasant, and very professional, if I ever rent my house again , I will definitely reach out to Belong for their services!!!!! Keep up the good work Belong, and Rock on:) Noella Lelham
- The property tour and leasing process were handled smoothly from start to finish. The team was friendly, welcoming, and gave clear, direct answers to all my questions about moving in.
- Gianella, did an excellent job quickly coordinating to get me into a stellar rental property. They went out of their way to set up a tour, and had paperwork ready before I could even ask for it. I'm very happy with Belong, and look forward to being a tenant.
- What a nightmare working with this company! They messed up the lease duration, messed up our move, their staff stole from us leading to cops coming over in the middle of the night, and every single day, they behave like an extortion agency, with no one on point to provide support or address our issues. Would never recommend to anyone ever! I wonder how these organizations run and how their CEOs assess customer satisfaction
- Florentina was so great answered all my questions and so kind thanks again l!
- Great property Management Company. Has plenty of perks of favor of tenant. Move in was delayed by week due to their process.
- I really love everything about this home. It’s very nice on the outside and inside, I love windows and quiet neighborhood. I would lover to rent this home .
- Gianella was very prompt with her communication. She has a professional approach to resolving all questions and concerns I have. I am pleased to have had her as my point of contact thru the rental process, especially because the property is out of state and I am relocating there in two weeks. She gave me great peace of mind.
- The Field Host Ms.Shey Durall was prompt in being on the location and very knowledgeable about the property. I rate her 100+ for character and knowledge about the property. Thank you.
- Every single person who I spoke with was knowledgeable, professional and helpful along with being very friendly. We hit a roadblock that Belong helped me try and navigate. I have no problem with recommending this business whatsoever.
- I love renting through Belong. We have had several major repairs that needed to be addressed. Belong contacted the owner and the owner immediately remedied the issues. Also, we had a rent increase, it was reasonably low.
- Clear communication and a stress-free leasing process from start to finish. The office team was professional, answered all my tenancy questions right away, and made the entire move-in seamless.
- Good! Love it
- If I could give this 0 stars I would and I hate to say that and be that person but my experience with this company was extremely unprofessional and deceptive to say the least. My husband and I applied for a home we thought we loved based on the details given in the Ad listed. We both paid $69 to apply for this home. Mind you I am newly pregnant with our first baby which is why we are urgently trying to upsize. Therefore, I don’t have an extra $140 to throw out the window like I basically did trusting that this company was truthful. I spoke with Ignacio and 3 other individuals (who did not give me their names) on THREE separate occasions before someone decided to disclose extra information that was NEVER included in the ad regarding several restrictions on the home. Basically told me we would have no access to the yard, the garage, and only to the top level. Several major reasons why we applied for the home in the first place. again NONE of this was listed or detailed in the ad and NOT ONE person decided to disclose this until AFTER we spent our money on our applications. This was our first experience with this company and one of our first times applying for a home in the area and it frustrated and disappointed us beyond belief. I’ve contacted them several times and they’ve basically said they can’t guarantee a refund and are sorry for their mistakes. If you are looking to work with this company … DONT. they are deceptive, inflexible, and not at all understanding from my experience. I’ve gone back and forth with them explaining that the last thing I want to do is write a review about my negative experience, trying to give them time to do the right thing and they have not delivered at all on their end. Save your time, money, and sanity.
- Smooth and straightforward leasing experience. The representatives answered every question promptly, treated me with total courtesy, and made the paperwork effortless. Professional, reliable property management from day one.
- Carolyn at Belong is the best. She is responsive, proactive and very knowledgeable. She is always available to help.
- The rental process was handled with complete professionalism. The team was always reachable, upfront about all lease terms, and very polite in guiding me through every step. No unnecessary delays or bureaucratic confusion: genuinely efficient property management.
- A truly positive rental experience. The staff was courteous, well-prepared, and always on hand to clarify practical details without any wasted time. The entire leasing process went through smoothly with prompt updates and zero hassle. Dependable and transparent management
- Done professionally
- I started renting out my first house in 2024 through Belong. It was my very first time managing a rental, so it felt like a pretty scary move at the time. However, things went so well that I added a second rental property the following year. Belong found a tenant for the second house within a week! So far, it has been a wonderful experience.
- Good service. Sufficient communication.
- The leasing process was smooth and straightforward from start to finish. Every representative I spoke with was polite, attentive, and very clear about each step. It took all the typical stress out of finding a rental home. Professional and well-organized service throughout.
- From the initial property viewing all the way to final lease approval, Belong kept the entire process smooth and transparent. The agent arrived right on schedule for the walkthrough, took the time to answer every practical question about the home, and made sure we felt comfortable before moving forward. Communication was consistent and clear throughout, avoiding the typical back-and-forth confusion you usually get with rental agencies. A genuinely reliable and wellrun service.
- ⭐ 1 out of 5 stars UPDATE- October 13, 2026: Belong has responded and stated that the contractor has received the placement part and that they are working to schedule the repair. I appreciate the portable A/C units that were provided as a temporary measure and the recent communication. However, as of today, the central A/C system is not permanently repaired. I will update this review again once the central A/C is fully repaired and functioning properly. My family and I have had a very disappointing experience with Belong regarding the central air-conditioning system in our rental home. Since moving in, we have repeatedly reported that the central A/C is not cooling the house properly, yet the problem has still not been permanently repaired. This has caused significant discomfort and frustration for my family, especially during Florida’s hot weather. Although there have been visits and temporary measures, what we need is a properly functioning central A/C system, not a temporary solution. We have been patient, cooperative, and have communicated the problem several times, but after months of waiting, the issue remains unresolved. We pay our rent and expect essential systems in the home to be maintained properly and within a reasonable time. I am extremely disappointed that my family has had to go through this for so long. I hope Belong will finally take this matter seriously and complete a permanent repair of the central A/C system. My rating reflects our experience up to this point, and I will update my review if the issue is fully resolved.
- My experience with Belong has been truly outstanding from start to finish. Right from day one, the team proved to be exceptionally responsive, professional, and thorough in addressing every question. The property walkthrough was handled with complete punctuality and care, making the entire process leading up to the lease signing clear, seamless, and stress free. Even when minor scheduling hiccups arose, their proactive communication and quick problem solving made a tremendous difference. A reliable, top tier service that I highly recommend!
- Renting a home is usually a massive headache, but Belong made the entire process refreshingly simple. Setting up the lease was straightforward without the usual paperwork hurdles, and everything moved along smoothly. What stood out most was the team: whenever I had a question or needed assistance, I was met with courteous, responsive, and genuinely helpful people. A clean, reliable, and hassle free experience overall.
- I really liked how quick and easy the whole process is. A bit confusing at the beginning with the calls I was getting from the automated service, but once I got to talk to your agent Erick, all changed and was excellent! Erick was quick on introducing himself along with the company offering his support on any questions we have, even in a Sunday before Labor Day! He was very professional and answered ALL of our questions before signing the lease. It has been a great experience!!
- Walkthrough (tour) The person who came as a represented on September 4th from Belong, arrived precisely on time to evaluate the property. Proper Introduction initiated. Representative was very pleasant very nice and full of knowledge. Representative was very respectful of each aspect of the home as each area was being evaluated. No complaints at all on our part. Thank you Peggy Staples
- There was a group tour scheduled one day and no one was there to conduct it. I emailed Belong and the tour was rescheduled. There was actually an agent there today. She handled the issue well.
- The team has been incredibly responsive and attentive from day one. Everything was handled smoothly and clearly, making the whole process completely stress-free. Truly helpful service!
- Their team is remarkably responsive, proactive, and attentive, providing constant updates and swift problem solving
- Love the communication with Belong! Responsive and attentive, how refreshing is that?!
- Constant coverage and feedback. Positive problem solving. As the owner of a large portfolio of rentals, the Belong Team has been able to find, screen, place and service multiple tenants sometimes in fairly remote locations.
- I am fully capable of admitting that when it came to doing my due diligence on belong before we moved in, I failed. I figured that they were simply a middle management group for the purposes of homeowners to have a support network behind them. This is decidedly untrue. The true purpose of this company is to deny, evade, and mistreat the renter. First comes denial, there were and are issues with the home that they simply will not handle. Whether this is because the homeowner is simply too cheap or because belong does not care to fix anything considered non-essential I do not know. They simply continue to not remedy the problems by making the incorrect statement that these issues have been resolved or flat out, telling us that they are going to do absolutely nothing. Second is evasion, throughout the entire time of our tenancy belong has not answered a number of questions. These questions have been asked a significant number of times through email as well as within the app. In each of the responses belong would either respond only to a portion of the question or not answer in any way, shape, or form. Then when later asked the same questions as well as follow up questions for the purposes of clarification, they would simply state that the question had already been answered. Third is mistreatment, during the renting process belong has completed several actions that were either downright insulting or potentially violated the lease. Notably, they failed to address safety concerns in the home as well as placed both us the renters as well as our property in danger. This occurred because they had sent personnel to the property to complete repairs that did not need to be completed, and those personnel insisted upon being admitted and had to be forcibly told to leave. Additionally, they sent people to the property to complete a re-keying after our lease had already started while we were not home and also failing to inform us which may be against the lease. For a separate issue, they insinuated that we lied to them as well as belittled the problem, we had already reported several times. These are but some of the problems that we have had with belong in only a short time period of renting with them. Most recently one of my roommates also posted a review on this site wanting to stay anonymous yet belong decided to post their name without consent on their response to the review. P.S. I know that one of the executives for the company Tami Silks is often the one to respond to these messages. Miss Silks if you have read this far, please respond to my previous phone calls as well as our email trail as you have probably deduced which property we are from. I have already made it very clear that I need to speak with you on the phone in order to resolve several of the pending issues and also you had already expressed that you had been in the process of communicating with the homeowner for some of our issues, such as the garage door key, please get back to me as soon as possible. I will edit this review if and when I get a call back from you Miss Silks. EDIT:::::::: I find it very disconcerting that you were unable to identify our property based off of the details I had included in my review to you. That makes it seem like re keying issues, numerous maintenance issues, and having unanswered questions are common place in belong homes. Per your instructions in your response to the initial posting, I did call your office and leave you several voicemails and have never spoken to you over the phone. Although you acknowledged the voicemails with us over email, you only did so to inform us that you were referring us to someone with less authority, who does not have the full scope of our interactions with belong. Due to the totality of the circumstances, I will be needing you specifically, Miss Silks to call me back at your earliest convenience. EDIT 2::::::::::: We have now had further interactions with the belong team in regards to our home. Today, October 15 we had an interaction over the phone with one of the escalation team Alejandra (who was actually professional) who did address some of our concerns however we still have other concerns, in particular personal issues with Tammy Silks who openly told us over email that she is refusing to call me back at all. She stated in her emails to us that Alejandra will take care of any issue. This is completely unacceptable. It is absurd that a subordinate of Tammy Silks is better able to address my concerns and maintain a positive relationship with the renter. Is absurd that Tammy Silks continues to insult us and call us liars.
- Before you leave a review please contact Tami, she helped with the experience.
- Had the pleasure of working with Maia during a difficult time. She was able to assist with getting everything back on track.
- Julian is always very attentive and helpful:)
- Our first time touring and Andrew was very pleasant, and attentive. He made sure that we are comfortable while touring the apartment.
- Maia is fantastic!!!
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner