Belong team are very friendly and was satisficed with their help.
4.5 Out Of 5
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Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
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Tami Silks
VIP Member Relations Lead
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Alejandra Echartea
VIP Member Relations Specialist
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Loved by homeowners and residents
- The house looked exactly like the photos online. The staff was professional, polite, and consistently helpful throughout the entire process.
- Gianella was a pleasure to work with. Her professionalism and responsiveness was on point. We would definitely use Belong again if we needed to find another rental home.
- It was very quick to get an appointment and also easy. The timing is perfect and their excellent on detail. It was just a great experience. With out all the attachments
- On time delivery and as accurate as can be.
- The house pictures actually depicted the house in person. Every one we worked with at Belong has been very helpful and professional.
- The team made renting out the property completely stress free. Clear instructions, prompt replies to every question and true professionalism from the initial visit right through to contract signing. Excellent service.
- I want to give a heartfelt thank you to Marcelo, Mora, Carlos Torres, Valeria Aguilar, and Elyn Uzcategui for all their support throughout the process of getting my property rented. Their patience, knowledge, professionalism, and kindness made what could have been a stressful process so much easier. They were always willing to answer my questions and guide me every step of the way. I truly appreciate everything you all did for me. Thank you for making this experience such a positive one! ❤️
- The property tour was punctual and informative, and the leasing staff kept communication clear and prompt the entire time. They guided us through the application steps with zero friction. Very pleasant onboarding overall.
- Terrible company. They trusted another company called faro securities to handle there business and there are squatters in there homes never paid invoice for work delivered
- It is finally scheduled!
- Quick response with instructions on what I needed to do.
- Wonderful experience working w/Belong!
- From the initial property viewing to receiving the keys, the leasing team was on point. They were polite, highly responsive to messages, and guided us through the application paperwork without any confusion. A very positive rental experience.
- The agent is professional, which sought out information and definitely staying connected to try and help get my daughter, I into a clean safe home we can one day own
- I had a great experience working with Gianella throughout the rental process. She was very friendly, patient, and helpful, and always took the time to answer my questions and guide me through each step. She also followed up quickly whenever I had any issues and made the whole process much easier and less stressful. I really appreciate all her help and would definitely recommend working with her!
- The leasing agents made the tour and contract phase effortless. They were friendly, attentive, and kept communication very prompt throughout our onboarding. A solid, well-managed rental experience.
- Erick Gonzalez is a very prompt and thorough leasing specialist. So far so great…looking forward to the move in and the hand holding they’re promising me.
- Very positive experience during the viewing and lease signing. The agents were welcoming, gave straightforward instructions, and handled all our upfront questions without friction. Highly professional onboarding.
- Extremely frustrating company to work with. Getting in touch with an actual person is nearly impossible, and response times typically range from 2–3 days, if you even receive a helpful answer. As a real estate agent, timely and reliable communication is essential, especially in a fast-moving market where every minute counts. To make matters worse, the showing scheduling system only seems to work about half the time, turning what should be a quick and simple process into an unnecessary headache. Overall, the lack of responsiveness, poor communication, and unreliable scheduling system make this company incredibly difficult to work with.
- I feel that Laura has my best interest in mind. I feel she understands my objections and needs and works to accomplish those needs/objectives.
- Great experience with Belong! They were professional, responsive, and made the process of listing my house and finding tenants very easy. I really appreciate their help and would definitely recommend their service.
- The leasing team made the entire move in process straightforward and stress-free. The staff was welcoming, gave a great property tour, and answered all our questions clearly. A very smooth rental experience overall.
- I honestly can not say enough about my experience with Belong and their whole team. From the moment I signed up with them , until the end of my contract 14 months later, it has been nothing but amazing!!!!! My team that was assigned to me from the very start had my back, they were there to assist and fix things , and made me feel at ease with any issues that arouse with the tenant , and believe me you I had a handful one ! I want to thank Ezekiel, Ulises, Julian and the rest of the gang for all their hard work , always being pleasant, and very professional, if I ever rent my house again , I will definitely reach out to Belong for their services!!!!! Keep up the good work Belong, and Rock on:) Noella Lelham
- The property tour and leasing process were handled smoothly from start to finish. The team was friendly, welcoming, and gave clear, direct answers to all my questions about moving in.
- Gianella, did an excellent job quickly coordinating to get me into a stellar rental property. They went out of their way to set up a tour, and had paperwork ready before I could even ask for it. I'm very happy with Belong, and look forward to being a tenant.
- Florentina was so great answered all my questions and so kind thanks again l!
- I really love everything about this home. It’s very nice on the outside and inside, I love windows and quiet neighborhood. I would lover to rent this home .
- Great property Management Company. Has plenty of perks of favor of tenant. Move in was delayed by week due to their process.
- UPDATED REVIEW to my last post: I previously increased my review from 1 to 3 stars because a staff member, from Belong's Office of the CEO, stepped in and made a genuine effort to improve our experience. I appreciated her communication and willingness to help, and some progress was made, including replacing the refrigerator, microwave, and toilet. Unfortunately, nearly three months after moving in, I am changing my review back to 1 star. We continue to deal with numerous outstanding issues. The washing machine's selector knob is broken, the replacement refrigerator slides forward when opened, the kitchen faucet remains loose, the toilet continues to leak, and multiple drawers and bathroom fixtures remain damaged. The floorboards were delivered in poor condition, but the homeowner declined to repair them because the damage was considered cosmetic. Perhaps most frustratingly, a hole was left in our wall during plumbing-related work over a month ago, and it still has not been repaired. Despite repeatedly communicating these issues and providing documentation, we continue receiving requests for additional photos, videos, and explanations rather than seeing the repairs completed. I work 50–60 hours a week and attend school full-time. I should not have to spend my limited free time repeatedly coordinating repairs, explaining problems, and following up on maintenance issues that existed when we moved in or resulted from subsequent work. I appreciate the repairs that have been completed, but living here and taking care of these repairs has been like having another full time job. I can't even setup furniture because of the hole in the wall. It is just gross that they would let this happen. I will never rent from Belong in any city ever again. The overall management experience has been exhausting. The constant back-and-forth, lack of follow-through, and repeated delays have made what should have been an exciting move into a frustrating living experience. Good communication means very little without consistent follow-through. We pay a decent rent every month and expect a properly maintained, functional home. Nearly three months later, that expectation still has not been met. I do not recommend Belong. Staff is ok, but follow up is the worst I have ever seen and it seems like it is a way for them to avoid paying for anything.
- Gianella was very prompt with her communication. She has a professional approach to resolving all questions and concerns I have. I am pleased to have had her as my point of contact thru the rental process, especially because the property is out of state and I am relocating there in two weeks. She gave me great peace of mind.
- The Field Host Ms.Shey Durall was prompt in being on the location and very knowledgeable about the property. I rate her 100+ for character and knowledge about the property. Thank you.
- Every single person who I spoke with was knowledgeable, professional and helpful along with being very friendly. We hit a roadblock that Belong helped me try and navigate. I have no problem with recommending this business whatsoever.
- Clear communication and a stress-free leasing process from start to finish. The office team was professional, answered all my tenancy questions right away, and made the entire move-in seamless.
- I love renting through Belong. We have had several major repairs that needed to be addressed. Belong contacted the owner and the owner immediately remedied the issues. Also, we had a rent increase, it was reasonably low.
- Good! Love it
- Carolyn at Belong is the best. She is responsive, proactive and very knowledgeable. She is always available to help.
- Smooth and straightforward leasing experience. The representatives answered every question promptly, treated me with total courtesy, and made the paperwork effortless. Professional, reliable property management from day one.
- The rental process was handled with complete professionalism. The team was always reachable, upfront about all lease terms, and very polite in guiding me through every step. No unnecessary delays or bureaucratic confusion: genuinely efficient property management.
- Terrible company to deal with throughout the entire process. It took 3 attempts just to get a chance to see the unit. One of the agents they sent couldn't even find the lockbox, so we ended up waiting 30 minutes before leaving. They also charged me for renter's insurance even though I had already sent them proof that I purchased my own policy days before the lease started. And here I am, on moving day, at 1 PM, still waiting for them to "figure some details out". They took my payment and I haven't even received instructions on how to get my keys. How is this something that isn't already figured out before someone's move-in day? I would not recommend this company. Please save yourself the trouble and go somewhere else. Update: I finally received the lockbox instructions close to 4 PM. What took so long? Apparently, the agent said they needed to verify that the smoke alarm battery was working and that the unit had been professionally cleaned before sending the instructions. Funny thing about that... when I finally entered the unit, the smoke alarm was chirping, and there was grease and a dead roach on the kitchen burner. So much for verifying everything and having the unit professionally cleaned. Getting the keys was another headache on its own. They sent me the lockbox code but never bothered to tell me where the lockbox was located. This complex has hundreds of units and multiple entrances. Thankfully, a nice resident who lives here directed me to the other side of the complex, where all the lockboxes were located. Once I got there, I found around 20 lockboxes, none of which were labeled with a unit number or anything to identify which one belonged to me. I literally had to try them one by one until I finally found mine. And when I finally opened it? There was only ONE set of keys. This was actually a concern I brought up when reviewing the rental agreement. One of the agents assured me not to worry because I would receive two sets since it's a two-bedroom unit. So where is the second set? After finally getting into the unit, I looked around for a clicker for the gated parking and any information about my assigned parking spot. Nothing. My mailbox keys? Nowhere to be found either. I emailed Belong about the parking situation and was told to contact the HOA myself to find out which parking spot is assigned to me. I also reached out about the missing mailbox keys and still haven't heard back. At this point, I'm honestly exhausted. From scheduling a viewing to getting the keys, this entire experience has been one issue after another. I shouldn't have to chase down basic information, figure out where my keys are, or contact the HOA myself just to get the information I need as a new tenant. Also I forgot to mention there's a strong ammonia smell, most likely from a pet. I really don't know if they had the unit professionally cleaned before I moved in.
- I started renting out my first house in 2024 through Belong. It was my very first time managing a rental, so it felt like a pretty scary move at the time. However, things went so well that I added a second rental property the following year. Belong found a tenant for the second house within a week! So far, it has been a wonderful experience.
- Done professionally
- A truly positive rental experience. The staff was courteous, well-prepared, and always on hand to clarify practical details without any wasted time. The entire leasing process went through smoothly with prompt updates and zero hassle. Dependable and transparent management
- Good service. Sufficient communication.
- The leasing process was smooth and straightforward from start to finish. Every representative I spoke with was polite, attentive, and very clear about each step. It took all the typical stress out of finding a rental home. Professional and well-organized service throughout.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner