Tami is amazing. Professional. Responsive. Kind.
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Serena is efficient, timely and very approachable. We have enjoyed collaborating with her through the process of our handyman services. Thank you!
- Gianella was amazing she answered all our questions and in a timely manner too. Whether it was to hop on a call to explain something or a quick email. She explained everything thoroughly and we are really grateful for that. I recommend Gianella to everyone that’s searching.
- I had a great experience working with Gianella. She was able to help my family and I secure a rental home. She made the process understandable and easy to apply. She answered all my questions and responded in a timely manner.
- Andres Raygada- was really professioanl in his handling of the Work Order.
- You guys are doing excellent job Hope to rent soon This weekend cleaning front yard
- This company does a great job with answering questions if they cannot give you direct answer then. Emails etc...great wish all companies were this good! They dont have home right now i am interested in..but will keep my eyes open for notifications.
- Our experience with Carlos was a great one! He was very attentive, informative, and kind.
- Angie was terrific!! What a lovely young lady, very knowledgeable, and extremely professional. It was a pleasure to meet with her to tour the rental property that may become our new home!
- After further review, we noticed that your credit score history does not meet our qualifications. We would love to have you as our next resident so if you would like to add a guarantor, this may help qualify your application. Please note that to qualify, guarantors need to have a 700+ credit score and earn 72x the annual rent in gross annual income. To add them to your application, please send me their full name, phone number, and email. Please let me know if you have any questions about our qualifications, or if there is anything I may be able to help with.
- My experience with Belong has been amazing. From the moment i reached out to them the whole process has been very smooth. They’ve took their time to keep us super informed and have gone above and beyond to make us feel comfortable throughout the whole process. Making sure that all of our questions are answered promptly. They’re super attentive and always friendly! I would highly recommend Belong to anyone that wants a smooth transition into a new home. Definitely a 10/10
- I had a couple of questions, and I got my answers. Everyone is always so professional, respectful, and very helpful:)
- Updating my original 1-star review to 3 stars - read fully. I had a very frustrating experience working with this company managing my 2BR property in Seattle. Over more than a year, I dealt with unexpected charges, lack of transparency around repairs, and repeated issues between tenants. I was billed for repairs without proper itemized receipts and had to spend significant time escalating concerns. After tenants moved out, there were also delays and gaps in follow-through, which added to the financial and operational impact on my end. After I posted my review, someone from their senior team reached out and conducted a detailed review of my case. They acknowledged certain issues (including incorrect parking charges and a failed repair) and provided a partial reimbursement, which I accepted. I do appreciate and specially mention Tami Silks from the member relations team that she took the time to review things thoroughly and work toward a resolution. That said, it required considerable effort and follow-ups from my side to get there. There was also an expectation to update the review as part of closing the loop, which I’m doing here to reflect both the original experience and the eventual resolution. My takeaway: * Initial experience: frustrating, with limited transparency * Resolution: concerns were acknowledged and partially addressed
- The Belong inspector evaluated from a fresh perspective.
- Mr. Valentin is such a genteleman. His communication and professionalism is top notch. Really enjoy working with him. Wonderful Professional.
- Working with Belong has been a good experience so far. Gianella was very informative and addressed all our questions through the leasing process. We really do appreciate her.
- Francisco made sure that we had our garage replaced asap and stayed in communication with us through the entire process. I hope any future requests for repair will be handled with the utmost professionalism that Francisco provided here.
- One of the best property management companies we have worked with. They are always active and helps us regarding whatever we may need to make the jobs of the field crew much more easier. Would definitely recommend Belong Homes.
- I have had a very positive experience working with the team at Belong Homes. Communication has been clear, professional, and well-organized, which makes coordinating maintenance requests and completing work orders much more efficient. In particular, working with Serena Angley has been a great experience. Her professionalism, responsiveness, and clear communication help ensure that projects move forward smoothly and that everyone stays aligned throughout the process. We truly appreciate the collaborative approach and look forward to continuing our work together.
- I would not recommend Belong Property Management to anyone looking for a company that actually communicates with its clients or delivers on the services it advertises. Communication was one of the biggest issues throughout my experience. Every time I reached out with questions or concerns, I ended up speaking with a different representative. There was no continuity, no accountability, and I constantly had to explain the same issues over and over again. It felt impossible to get clear answers or have anyone take ownership of resolving problems. I was also charged for services that, in my experience, were never actually performed. When I questioned these charges, I received inconsistent responses instead of clear explanations or documentation. The repair process was equally frustrating. The repairs that were completed were, in my opinion, handled improperly, resulting in inflated costs without corresponding quality. Rather than protecting my interests as a property owner, I felt like unnecessary expenses were being added. Another major disappointment was the handling of tenant damage. Belong failed to hold the tenants accountable for damage that went well beyond normal wear and tear. Instead, I was left covering costs that I believe should have been the tenant's responsibility. Overall, I paid for professional property management but did not receive the level of service that was advertised. Between the poor communication, questionable charges, costly repair handling, and failure to properly address tenant-caused damage, my experience was extremely disappointing. I cannot recommend Belong based on my experience.
- Gianella helped me through all my application process and was available for any questions that I had!The process went really smooth! Definitely recommend Belong !
- She very good and nice
- Marco (our concierge) has been very efficient and thorough with his follow up. Two major issues lingering since we moved in Nov 2025 about changing front door code & garbage vendor billing were resolved in two phone calls with him. We are grateful for his assistance.
- Despite all of the issues with the townhome I moved into honestly Onela Guillen, Carlos Torres, and Federica Diez have been very helpful. I was concerned at first just because I’m not use to having to communicate with a 3rd party management company instead of directly with the owner. But they’ve been very communicative and cooperative with me as well and understanding my concerns. So very grateful to have people who are caring about making my residence and rental experience a nice one.
- There was a minor accounting confusion but Tami Silks is super great and efficient to work with and got the issues answered and resolved within 24 hours. She is super efficient and very customer service oriented!
- Gianella did a awesome job with the house we wanted to rent. She walk my fiance and I through the whole process, explain everything and answered all the questions we had. She was super patient with us, kind and attentive. Thank you so much Gianella for your help
- Tammy was wonderful to deal with. She was early eligible to help me get everything situated. Thank you, Tammy.
- Gianella was great and explained everything very clearly and everything was smooth and easy. She made the leasing process very easy and understandable. I would refer her to anyone.
- I worked with Joaquin to set up appointment to see one of their rental homes and are very pleased with his work and he was very helpful, Belong's employee,s went above and beyond in helping me and my family find our new rental home. This company is overall responsive and reliable. They have a good rental system in place to guild you through the whole rental process.
- 0/10 Do not recommend. My experience with this property management company was extremely disappointing. We paid the application fees, only to be denied based on credit and income requirements that were never made clear upfront. It felt like the qualifications were so unrealistic that it made me question whether applicants ever had a fair chance. We left feeling like we had simply paid application fees for nothing and felt like it was a scam. To make matters worse, the property was advertised as available for immediate move-in, but when we viewed it, repairs still needed to be completed and some of the previous tenant’s belongings were still inside the home. It was clearly not move-in ready. I understand that property owners have the right to set screening criteria, but those requirements should be clearly disclosed before people spend money on non-refundable application fees. Being transparent about qualifications and ensuring a property is actually ready before advertising it as available would save prospective tenants time, money, and frustration.
- Honestly, very good service, they have handled everything as far as renovations and tenant placement excellently, and they have also worked and communicated with me every step of the way would strongly recommend this service to any property owners that don’t have the time or resources to handle all the property management and tenant placement.
- tyrek davis was very informative
- Serena is awesome and so helpful.
- Belong has been a great company to work with. Their team is professional, responsive, and very organized when it comes to managing properties and coordinating maintenance. Communication is always clear, and they make the process smooth for both vendors and residents. We appreciate the opportunity to collaborate with them and look forward to continuing our partnership.
- They were attentive to my needs and worked with us. They responded promptly
- Sol was very communicative regarding this work order.
- Inspection was great, inspector inspected my property took several photos was a great guy, the only thing was we are doing work on the property and I was not informed we needed to have all utilities on, other than that it went great.
- Always had a very good experience working with Mary. As she always very communicative and takes ownership of her work.
- They were very helpful
- Very trash company. Our house was supposed to be ready on 6.22 but when we checked, the house was most certainly not ready. They didn’t follow the contract, did not respect the tenant or the home owner
- Excellent customer service.
- The inspector was very through
- My hot water heater broke. After a few phone calls and a no show from the repair company, they had it fixed within a few days. Well done.
- Great and amazing house
- Great experience establishing my account with Belong.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner