The wait and the person that showed me the home was very courteous..... We tour the place together and she answered whatever question she could .... Thank you for waiting for me even tho I was a little late 😍😁
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Sal was very professional and provided me with lots of options moving forward. I have not yet made a decision, but when I have it will be with reaching out to him to move forward.
- Gianella and her team provided my family and I great service in finding our rental home. She was responsive to answering our questions and responding back in a timely manner. She made the process easy and hassle free.
- Excellent:)
- Very responsive and professional.
- The cleaning lady’s very good work House is ready for next tenants
- It was confusing at first, but to see how the team responded and answered our questions and made us feel good about the decision we were about to make helped us feel comfortable and we are grateful to be blessed to have the opportunity to become residents of this property.
- Both Lee and Gianella were wonderful, helpful and very attentive to my needs. Great customer service compared to some of the other companies out there. I am very grateful to them and Belong as a whole.
- He came in time and did good job in inspecting details.
- PLEASE PLEASE DO NOT RENT FROM THIS COMPANY. I REPEAT..... PLEASE PLEASE DO NOT RENT FROM THIS COMPANY. They are heavy on communication prior to lease signing, but after signing the lease, their response time is horrible. This is the worst property management company that I've ever encountered. They promise to call you back within an hour and never do. Your calls, emails, and entries on the app will go unresolved. They have not addressed ANY of my maintenance issues prior to move-in that they assured would be "an easy fix". TheY don't properly inspect properties for potential issues. The AI chat bot is horrible. They mark items as complete that have not even received a scheduled maintenance/technician appointment.
- My move-in Specialist Mateo has been VERY helpful with getting my wife and I situated into our home. When you call Belong, the keep a transcript of the call and email it to you so no false promises can be made. I've enjoyed working with the team so far.
- Tami is amazing. Professional. Responsive. Kind.
- Lovely home and a great company to work with.
- Gianella was amazing she answered all our questions and in a timely manner too. Whether it was to hop on a call to explain something or a quick email. She explained everything thoroughly and we are really grateful for that. I recommend Gianella to everyone that’s searching.
- Serena is efficient, timely and very approachable. We have enjoyed collaborating with her through the process of our handyman services. Thank you!
- I had a great experience working with Gianella. She was able to help my family and I secure a rental home. She made the process understandable and easy to apply. She answered all my questions and responded in a timely manner.
- You guys are doing excellent job Hope to rent soon This weekend cleaning front yard
- Andres Raygada- was really professioanl in his handling of the Work Order.
- This company does a great job with answering questions if they cannot give you direct answer then. Emails etc...great wish all companies were this good! They dont have home right now i am interested in..but will keep my eyes open for notifications.
- If only we had one, at least one, of the Belong reps people speak so highly of. But unfortunately we didn't!! One years experience with Belong is enough to last a life time. If you enjoy the run-around, AI letters, apologies and "thank you for your patience" then Belong is the company for you. Our landlord FINALLY got rid oof them. thank heavens. Look around, you'll find better.
- Our experience with Carlos was a great one! He was very attentive, informative, and kind.
- Angie was terrific!! What a lovely young lady, very knowledgeable, and extremely professional. It was a pleasure to meet with her to tour the rental property that may become our new home!
- I had a couple of questions, and I got my answers. Everyone is always so professional, respectful, and very helpful:)
- My experience with Belong has been amazing. From the moment i reached out to them the whole process has been very smooth. They’ve took their time to keep us super informed and have gone above and beyond to make us feel comfortable throughout the whole process. Making sure that all of our questions are answered promptly. They’re super attentive and always friendly! I would highly recommend Belong to anyone that wants a smooth transition into a new home. Definitely a 10/10
- Updating my original 1-star review to 3 stars - read fully. I had a very frustrating experience working with this company managing my 2BR property in Seattle. Over more than a year, I dealt with unexpected charges, lack of transparency around repairs, and repeated issues between tenants. I was billed for repairs without proper itemized receipts and had to spend significant time escalating concerns. After tenants moved out, there were also delays and gaps in follow-through, which added to the financial and operational impact on my end. After I posted my review, someone from their senior team reached out and conducted a detailed review of my case. They acknowledged certain issues (including incorrect parking charges and a failed repair) and provided a partial reimbursement, which I accepted. I do appreciate and specially mention Tami Silks from the member relations team that she took the time to review things thoroughly and work toward a resolution. That said, it required considerable effort and follow-ups from my side to get there. There was also an expectation to update the review as part of closing the loop, which I’m doing here to reflect both the original experience and the eventual resolution. My takeaway: * Initial experience: frustrating, with limited transparency * Resolution: concerns were acknowledged and partially addressed
- The Belong inspector evaluated from a fresh perspective.
- Working with Belong has been a good experience so far. Gianella was very informative and addressed all our questions through the leasing process. We really do appreciate her.
- Francisco made sure that we had our garage replaced asap and stayed in communication with us through the entire process. I hope any future requests for repair will be handled with the utmost professionalism that Francisco provided here.
- Mr. Valentin is such a genteleman. His communication and professionalism is top notch. Really enjoy working with him. Wonderful Professional.
- Terrible communication. Very poor, weeks-long response times. While it was once a small local Bay Area company, employees appear to be in overseas call centers. Their only U.S.-based "headquarters" is now in Florida. High employee turnover.
- Gianella helped me through all my application process and was available for any questions that I had!The process went really smooth! Definitely recommend Belong !
- I have had a very positive experience working with the team at Belong Homes. Communication has been clear, professional, and well-organized, which makes coordinating maintenance requests and completing work orders much more efficient. In particular, working with Serena Angley has been a great experience. Her professionalism, responsiveness, and clear communication help ensure that projects move forward smoothly and that everyone stays aligned throughout the process. We truly appreciate the collaborative approach and look forward to continuing our work together.
- Despite all of the issues with the townhome I moved into honestly Onela Guillen, Carlos Torres, and Federica Diez have been very helpful. I was concerned at first just because I’m not use to having to communicate with a 3rd party management company instead of directly with the owner. But they’ve been very communicative and cooperative with me as well and understanding my concerns. So very grateful to have people who are caring about making my residence and rental experience a nice one.
- She very good and nice
- One of the best property management companies we have worked with. They are always active and helps us regarding whatever we may need to make the jobs of the field crew much more easier. Would definitely recommend Belong Homes.
- Marco (our concierge) has been very efficient and thorough with his follow up. Two major issues lingering since we moved in Nov 2025 about changing front door code & garbage vendor billing were resolved in two phone calls with him. We are grateful for his assistance.
- Gianella did a awesome job with the house we wanted to rent. She walk my fiance and I through the whole process, explain everything and answered all the questions we had. She was super patient with us, kind and attentive. Thank you so much Gianella for your help
- Tammy was wonderful to deal with. She was early eligible to help me get everything situated. Thank you, Tammy.
- There was a minor accounting confusion but Tami Silks is super great and efficient to work with and got the issues answered and resolved within 24 hours. She is super efficient and very customer service oriented!
- After further review, we noticed that your credit score history does not meet our qualifications. We would love to have you as our next resident so if you would like to add a guarantor, this may help qualify your application. Please note that to qualify, guarantors need to have a 700+ credit score and earn 72x the annual rent in gross annual income. To add them to your application, please send me their full name, phone number, and email. Please let me know if you have any questions about our qualifications, or if there is anything I may be able to help with.
- I worked with Joaquin to set up appointment to see one of their rental homes and are very pleased with his work and he was very helpful, Belong's employee,s went above and beyond in helping me and my family find our new rental home. This company is overall responsive and reliable. They have a good rental system in place to guild you through the whole rental process.
- Honestly, very good service, they have handled everything as far as renovations and tenant placement excellently, and they have also worked and communicated with me every step of the way would strongly recommend this service to any property owners that don’t have the time or resources to handle all the property management and tenant placement.
- tyrek davis was very informative
- Gianella was great and explained everything very clearly and everything was smooth and easy. She made the leasing process very easy and understandable. I would refer her to anyone.
- Serena is awesome and so helpful.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner