Consistency and reliability
4.5 Out Of 5
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What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Its going to be my 3rd year with Belong, to be honest i have a very regards towards the team, who actually are well connected within the staff members and have a wonderful hospitality traits. I have my concierge Silvana, whom i honestly adore because of the way she reaponds to my emails, my calls if any concerns she is available to help. The trust build between us is awesone over a period of time. Living miles away, with comfort of your home, this is much more i get from the service. Thanks meghna
- The agent was very pleasant. The house was very nice and decent.
- Very good and knowledgeable i specter.
- Friendly interaction
- Great experience, smooth process , fast approval , and of course communication was great
- Good and helpful, always attentive and reachable.
- Looking for a place to rent can be stressful, but Gianella was responsive and made the process a breeze. She quickly became our favorite gal!!!!!!!!! :)
- Sales manager Charlie is professional and patient.
- Save yourself the pain, you will regret renting property from BELONG COLORADO, INC. They are a HORRIBLE rental management company. Completely unprofessional, liars at best, and they add layers of bureaucracy to every simple task. The house was not inspected before we moved in and it was not cleaned. They lied, said they were working hard to prepare our new home for us, so is this why there were multiple repairs noticed on day one? They're good at telling you what you want to hear. Toilets didn't work properly, master toilet leaking, smoke detector in the master bdrm very high up in a cathedral ceiling beeped 3 times loudly every 60 seconds for WEEKS before they finally sent someone to fix it, we had to replace most light bulbs because they burnt out within two days, exterior electrical outlet missing its cover and getting rained on, cupboard shelves without the proper clips, so they collapsed, every towel rack in the house fell off the first time we tried to place a towel on them, they had wrong screws attached and weren't attached to the walls properly, VERY uneven concrete slabs in the garage and driveway that caused us to trip and twist ankles while moving in, and they refused to do anything about that. Gas stove not working right, it only produces medium heat and won't boil water. The flame doesn't come out of all holes on the burners. The professional they hired came and took a picture with the burners lit so Belong said it's a working stove. It's NOT fixed, and if I want it fixed they said I have to pay for it. We moved in August 11th. It is August 31st, and we still don't know who will pay for, or how the water, sewer, and trash will be billed to us. We were not allowed to put the bill in our name, so we've been waiting to find out something, anything from Belong. We still don't have access to our US mailbox. The HOA won't release the key to renters, so we've been without access to our US Postal Service mail since moving in because Belong keeps saying wait for it, wait for it, we are working hard to get authorization from the owner, blah blah blah. This kind of stuff should have already been addressed before we moved in, the house was rented before, so did they treat the prior renters like they're treating us? We get mad and tell them to stop ignoring things and hurry up, but then they say we're the unprofessional ones! Right! Beware of Belong Colorado, Inc, they're horrible, is all I can say. You heard my nightmare story.
- Gianella helped coordinate everything I needed when renting a home out of state. She was responsive and helpful through the entire process. The company policies are all very straight-forward and the employees were able to answer questions and concerns almost immediately.
- Jose was easy to work with.
- They are great to work with!
- I’ve been leasing out my property since 2025, and the entire experience has been smooth and stress‑free. I never have to worry about rental income or unexpected issues. Everything is straightforward with no hidden fees. Renting out a home can feel intimidating, but I don’t feel that way anymore.
- Gianella and her team provided my family and I great service in finding our rental home. She was responsive to answering our questions and responding back in a timely manner. She made the process easy and hassle free.
- Gabriela was responsive and demonstrated good communication skills.
- Sal was very professional and provided me with lots of options moving forward. I have not yet made a decision, but when I have it will be with reaching out to him to move forward.
- It's a nice home the representatives was very nice but the closet's we're to small very nice quiet neighborhood
- The wait and the person that showed me the home was very courteous..... We tour the place together and she answered whatever question she could .... Thank you for waiting for me even tho I was a little late 😍😁
- DO NOT HIRE BELONG. My experience was an unmitigated disaster that proved this company is more of a parasitic middleman than a professional property management service. Within weeks of signing, they demonstrated a complete disregard for my privacy by handing out my personal home address to my resident without authorization. Their administrative competence is non-existent; they held my rental proceeds hostage for weeks simply because their broken, rigid digital workflow couldn't process a standard W-9 for my LLC. They are not managers; they are a glorified, inefficient call center that adds layers of complexity to every basic task. Their "maintenance" model appears specifically engineered to extract $100+ "assessment" fees just to look at a problem, while actual repairs go ignored. I spent my time fighting their internal bureaucracy and repeating basic information to different teams rather than receiving the professional management I paid for. If you value your time, your money, and your privacy, stay as far away from Belong as possible.
- Very responsive and professional.
- The cleaning lady’s very good work House is ready for next tenants
- It was confusing at first, but to see how the team responded and answered our questions and made us feel good about the decision we were about to make helped us feel comfortable and we are grateful to be blessed to have the opportunity to become residents of this property.
- Excellent:)
- He came in time and did good job in inspecting details.
- My move-in Specialist Mateo has been VERY helpful with getting my wife and I situated into our home. When you call Belong, the keep a transcript of the call and email it to you so no false promises can be made. I've enjoyed working with the team so far.
- Both Lee and Gianella were wonderful, helpful and very attentive to my needs. Great customer service compared to some of the other companies out there. I am very grateful to them and Belong as a whole.
- Lovely home and a great company to work with.
- Serena is efficient, timely and very approachable. We have enjoyed collaborating with her through the process of our handyman services. Thank you!
- This company uses AI to try to arrange tours. The AI is useless, they think we have visited when we have told them a million times we need a virtual tour. Complete waste of our time. Staff appears oblivious or is just not checking emails at all.
- Gianella was amazing she answered all our questions and in a timely manner too. Whether it was to hop on a call to explain something or a quick email. She explained everything thoroughly and we are really grateful for that. I recommend Gianella to everyone that’s searching.
- Tami is amazing. Professional. Responsive. Kind.
- I had a great experience working with Gianella. She was able to help my family and I secure a rental home. She made the process understandable and easy to apply. She answered all my questions and responded in a timely manner.
- Andres Raygada- was really professioanl in his handling of the Work Order.
- You guys are doing excellent job Hope to rent soon This weekend cleaning front yard
- This company does a great job with answering questions if they cannot give you direct answer then. Emails etc...great wish all companies were this good! They dont have home right now i am interested in..but will keep my eyes open for notifications.
- Our experience with Carlos was a great one! He was very attentive, informative, and kind.
- Angie was terrific!! What a lovely young lady, very knowledgeable, and extremely professional. It was a pleasure to meet with her to tour the rental property that may become our new home!
- I had a couple of questions, and I got my answers. Everyone is always so professional, respectful, and very helpful:)
- We have reached out to Valeria at Belong several times to get a response to our rental application status and she has not been responsive at all. The email responses are all clearly AI generated since I kept getting a response saying they need my paystubs in pdf form, I would send them my paystubs, in pdf form, and immediately get a response saying she does not see them. I attached them again. Same exact response. I attached them again and called out how the resposne is clearly AI generated and would like to speak to a real human and get this issue resolved and only got a canned response of "Thanks! We will be in touch soon!" with no actual response or acknowledgement of the application status. My husband and I tried calling her several times about this. Get put on hold. Then told she is busy and that she will give us a call back. Two days later, she does not call back and we receive no real response via email. We call the office again. Get put on hold. Then told, once again that she is busy and will give us a call back. There is no way to get ahold of anyone there. Clearly Belong just takes your money for the screening and doesn't actually connect you with anyone to give a straight answer on the status of your rental application. I will be writing this review publicly as well to make sure others know to stay away from Belong since they will just take your money and never get back to you.
- My experience with Belong has been amazing. From the moment i reached out to them the whole process has been very smooth. They’ve took their time to keep us super informed and have gone above and beyond to make us feel comfortable throughout the whole process. Making sure that all of our questions are answered promptly. They’re super attentive and always friendly! I would highly recommend Belong to anyone that wants a smooth transition into a new home. Definitely a 10/10
- The Belong inspector evaluated from a fresh perspective.
- Updating my original 1-star review to 3 stars - read fully. I had a very frustrating experience working with this company managing my 2BR property in Seattle. Over more than a year, I dealt with unexpected charges, lack of transparency around repairs, and repeated issues between tenants. I was billed for repairs without proper itemized receipts and had to spend significant time escalating concerns. After tenants moved out, there were also delays and gaps in follow-through, which added to the financial and operational impact on my end. After I posted my review, someone from their senior team reached out and conducted a detailed review of my case. They acknowledged certain issues (including incorrect parking charges and a failed repair) and provided a partial reimbursement, which I accepted. I do appreciate and specially mention Tami Silks from the member relations team that she took the time to review things thoroughly and work toward a resolution. That said, it required considerable effort and follow-ups from my side to get there. There was also an expectation to update the review as part of closing the loop, which I’m doing here to reflect both the original experience and the eventual resolution. My takeaway: * Initial experience: frustrating, with limited transparency * Resolution: concerns were acknowledged and partially addressed
- Francisco made sure that we had our garage replaced asap and stayed in communication with us through the entire process. I hope any future requests for repair will be handled with the utmost professionalism that Francisco provided here.
- Mr. Valentin is such a genteleman. His communication and professionalism is top notch. Really enjoy working with him. Wonderful Professional.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner