Working with long was a great experience. They were very communicative and thorough throughout the whole process as well as very patient with me and my work schedule, I would definitely work with them in the future if the opportunity presented itself as well as I suggest others to work with them as well
4.8 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Or Go Straight To The Team That Fixes It
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Juaquin is very helpful, knowledgeable and provided exceptional customer service. I appreciate his quick response to questions and help in completing application when I had problems.
- Juaquin was amazing! Excellent communication, quick response to questions, and able to help when completing application. He is very knowledgeable and personable! Highly recommend!
- Gianella was fantastic! Her quick and clear communication during our entire process was impressive. She made everything very easy and answered all questions we had right away. I would highly recommend Belong Home and only want to work with this company moving forward for any rentals.
- Terrible experience, they no showed us and had multiple people scheduled at the same time. The team we contacted is not local and had no way of showing the property that we personally scheduled to see. We waited for 30 mins till we finally just left. The property itself entry way was gross and smelled. The lack of communication and no show not only wasted our time but made us never want to work with this company again.
- As vendors, we had a great experience with Sol - timely, great communication and available when needed.
- Hi! I have just got my condo rented through Belong. I had an amazing experience. The team is experienced and they responded to all my questions in a very timely manner. Excellent communication and customer service. Due to their marketing skills, the condo got rented out within a day and that too at the asking price! Thanks again!!
- Joaquin did an amazing job - constant and helpful communication, works super quick and was extremely helpful! Even hopped on a personal call with me to review everything live which expedited the process and was super easy to talk to. Would definitely recommend their services again!
- Responds quickly to question
- Great experience. Good payment timing and wonderful communication.
- Quick and smooth great tech
- Jane is very easy to communicate with, she's open to feedback and does what it takes to get the mission handled. Way to go Jane!
- the questionaire was easy, to sign up and setpassword had some glitch
- Mr. Juan from Vendor Onboarding team was such a professional and a warm personality. He aided all throught the Onbaordinng Process and ensured that our LLC was Mentioned to the Dispatchers. I am truly grateful for this.
- Worst property management we’ve ever worked with. They try to nickel and dime you for everything and don’t care about the term of your residency, just money. One of the property workers tried breaking into the unit while occupying and apparently didn’t know someone was inside and a police report is filed with them. Wouldn’t recommend.
- Inspector was nice and informative!
- Great customer service
- I recently worked with Joaquin and Federica during my leasing process, and overall, I truly appreciate the experience. Moving can be overwhelming, and while there were a couple of minor bumps and moments of confusion along the way, what really mattered to me was how those situations were handled.Joaquin was calm, responsive, and solution-oriented. When questions came up, he stepped in and made sure everything aligned with what was agreed upon. That level of follow through means a lot, especially during a move.Federica was also helpful in walking through the move-in details and making sure I had clarity on next steps. Once we connected directly, communication felt much smoother and collaborative.No process is ever perfect, but professionalism and accountability go a long way, and I felt supported in the end. I’m looking forward to getting settled into my new home.
- Great communication
- It was great. They respond to questions and concerns really quickly!!
- I had a great experience touring this home. The agent was very professional, friendly, and knowledgeable. They answered all of my questions and made the process smooth and comfortable. I truly appreciated their time and excellent customer service. Highly recommend!
- I cannot say enough amazing things about the support I received during my move-in process from Gianella . From start to finish, she went above and beyond to make sure I felt comfortable, informed, and confident every step of the way. As someone with a learning disability, I truly appreciated the patience, kindness, and respect she showed while explaining everything clearly and in a way that made sense to me.She never rushed me, answered all my questions without judgment, and made what could have been a stressful experience feel smooth and positive. Her professionalism, compassion, and genuine care really stand out, and it made a huge difference in my experience moving into my new home.If you’re looking for someone who truly supports people and makes the process easy to understand, I highly recommend working with her. Thank you for making this transition such a great experience
- Very satisfied! The team was professional, responsive, and clear in communication. Looking forward to future collaboration.
- The warmth, promptness and helpfullness of everyone from team Belong was really amazing! They provide prompt supports and really makes anyone feel like home.
- I’ve had a very frustrating experience with Belong. From the beginning, there have been ongoing issues with transparency and follow-through. There were multiple instances of unexpected charges and overdrafts on my account that were never clearly explained or resolved in a timely manner. Communication has been one of the biggest problems. It is extremely difficult to get in touch with anyone, and when you do reach out, calls are often ignored or not returned. On the occasions where I was able to speak with someone, I was given assurances that issues would be handled, but those promises were rarely followed through. What’s even more concerning is that my tenant experienced similar issues, which shows this is not just an isolated situation. The lack of accountability and consistency has made what should have been a straightforward process unnecessarily stressful. Overall, I would not recommend Belong based on my experience. Reliable communication and trust are essential, and unfortunately, those have been lacking.
- Professional at its best! Highly recommended!!
- Marina was very informative about the house and helped us answer all questions we had. Great person and great experience much thanks to them.
- We love Belong. Super responsive and easy to work with!
- Excellent services.
- Thank you team and especially Valentin for the professional communication throughout the experience as vendors in this case. We truly appreciate your partnership. Ignacio Arriaga Ignacio`s Handyman Services
- A perfecting home.
- Communication made easy. Thank you all for the support!
- Great comunication
- Very fast response, and easy to used side.
- I had all the hope in the world for this company to help us rent our condo. The staff was lovely and the onboarding was very smooth. They had guaranteed a qualified renter in 18-21 days for the rate that was originally agreed upon (which was lower than we had wanted to begin with). After they received the listing, they continued to lower the price without consulting us. Long story short - when the rent was reduced (by mistake), they found a renter who was way less than the original agreed upon rate. Very disappointing as this cost us lots of money. The renter that they found said that the process was very cumbersome and not straight forward. This is not a company that I would trust again with a property of mine.
- Since, 2022, BeLong has been managing my Condo while living in Japan. Consistently, they have gone beyond expectations to provide the utmost professionalism and care for my tenants! I strongly recommend them for anyone searching for.
- Everything was taken care of in 1 day. Kevin and Joaquin were amazing.
- Very professional.
- The application process was easy
- Jefferson is awesome, he is fast in responding and friendly
- Miguel Castillo Aicguchi is always quick to reply and helpful with my requests/needs! Thank you Miguel for your promptness and helpfulness.
- Thank to all the person helping us true this process and for the support, dedication, and the guidance. Gianella i really appreciate all your help God bless you, and all the belongs family.
- She was so sweet and kind and ready to help me
- From the very beginning of our leasing process, Mr. Daniel provided an exceptional level of service that went far beyond what we expected from a property management or leasing experience. He truly served as a matchmaker for our home, not simply a representative completing paperwork. He helped us navigate the process with clarity, professionalism, and a level of attentiveness that made us feel supported and respected at every stage. Dr. Davis and I were making a serious decision regarding our next home, and what stood out most about Mr. Daniel’s approach was how efficient, responsive, and solution-oriented he remained throughout the entire process. He communicated clearly, followed up when needed, and made sure we had what we needed to confidently move forward without unnecessary delays or confusion. In a market where it is easy to feel like “just another applicant,” Mr. Daniel made the experience feel personal, organized, and well-managed. What I appreciated most was his ability to provide direct clarification on key lease considerations in a way that was professional and timely. Our questions were not treated as an inconvenience, they were addressed with respect, patience, and a real effort to ensure we understood expectations before signing. That matters, because a lease is a legal commitment, and strong service shows up in the details. The process felt transparent, structured, and fair, which created trust. Overall, Mr. Daniel helped make the experience feel smooth and high quality, and because of his professionalism, Dr. Davis and I just signed our lease with confidence and excitement. We are grateful for how he guided us from inquiry to execution and we genuinely look forward to our tenancy experience with Belong. If you’re considering leasing through Belong, I strongly recommend moving forward, especially if you have the opportunity to work with Mr. Daniel, because his service reflects what customer experience should look like: responsive, clear, respectful, and consistent.
- We have had a horrible experience with Belong. The lack of communication and professionalism was prevalent throughout our lease. From the constant maintenance issues which they were incredibly slow to resolve to them saying they would thoroughly clean and inspect the home prior to move in only to find the home was never cleaned and infested with beetles in the downstairs. Cannot forget the lock box on the front door which they said we would have to pay to remove it... They failed to communicate effectively regarding home issues as well as lied about how payments could be split in the portal with roommates. Prior to signing a lease they continued to say "well another buyer already had their credit approved so we cant negotiate price with you" only for me to hop on a call and negotiate the price down because our credit score was far better. This company lacks values and integrity. The homeowner ended up terminating the partnership with Belong and now we work directly with one another and have no issues. They were scamming the owner out of 100's of dollars in fees and genuinely do not care about their clients. Will never be using them again.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner