Serena is awesome and so helpful.
4.5 Out Of 5
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What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
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Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
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VIP Member Relations Lead
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Alejandra Echartea
VIP Member Relations Specialist
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Loved by homeowners and residents
- Sol was very communicative regarding this work order.
- Belong has been a great company to work with. Their team is professional, responsive, and very organized when it comes to managing properties and coordinating maintenance. Communication is always clear, and they make the process smooth for both vendors and residents. We appreciate the opportunity to collaborate with them and look forward to continuing our partnership.
- They were attentive to my needs and worked with us. They responded promptly
- I would not recommend Belong Property Management to anyone looking for a company that actually communicates with its clients or delivers on the services it advertises. Communication was one of the biggest issues throughout my experience. Every time I reached out with questions or concerns, I ended up speaking with a different representative. There was no continuity, no accountability, and I constantly had to explain the same issues over and over again. It felt impossible to get clear answers or have anyone take ownership of resolving problems. I was also charged for services that, in my experience, were never actually performed. When I questioned these charges, I received inconsistent responses instead of clear explanations or documentation. The repair process was equally frustrating. The repairs that were completed were, in my opinion, handled improperly, resulting in inflated costs without corresponding quality. Rather than protecting my interests as a property owner, I felt like unnecessary expenses were being added. Another major disappointment was the handling of tenant damage. Belong failed to hold the tenants accountable for damage that went well beyond normal wear and tear. Instead, I was left covering costs that I believe should have been the tenant's responsibility. Overall, I paid for professional property management but did not receive the level of service that was advertised. Between the poor communication, questionable charges, costly repair handling, and failure to properly address tenant-caused damage, my experience was extremely disappointing. I cannot recommend Belong based on my experience.
- Inspection was great, inspector inspected my property took several photos was a great guy, the only thing was we are doing work on the property and I was not informed we needed to have all utilities on, other than that it went great.
- Always had a very good experience working with Mary. As she always very communicative and takes ownership of her work.
- They were very helpful
- Excellent customer service.
- The inspector was very through
- Great and amazing house
- Great experience establishing my account with Belong.
- My hot water heater broke. After a few phone calls and a no show from the repair company, they had it fixed within a few days. Well done.
- I had the pleasure of working with Sol Lijtenberg from Belong Home, and the experience was excellent. Sol is highly professional, responsive, and solution-oriented. Communications were clear, and expectations were always well-defined, which made coordinating work seamless and efficient. Sol demonstrates a strong commitment to supporting vendors while maintaining the highest standards for the properties under management. I truly appreciate the collaboration and look forward to continuing to work together. — Theodore Holt Fix Horizon LLC
- 0/10 Do not recommend. My experience with this property management company was extremely disappointing. We paid the application fees, only to be denied based on credit and income requirements that were never made clear upfront. It felt like the qualifications were so unrealistic that it made me question whether applicants ever had a fair chance. We left feeling like we had simply paid application fees for nothing and felt like it was a scam. To make matters worse, the property was advertised as available for immediate move-in, but when we viewed it, repairs still needed to be completed and some of the previous tenant’s belongings were still inside the home. It was clearly not move-in ready. I understand that property owners have the right to set screening criteria, but those requirements should be clearly disclosed before people spend money on non-refundable application fees. Being transparent about qualifications and ensuring a property is actually ready before advertising it as available would save prospective tenants time, money, and frustration.
- Very responsive, even after normal business hours. The application process was very user friendly.
- I always get a quick response for any request! Juan is a very kind person.
- Everyone i talked to was very helpful
- Arthur is very responsible, attentive and caring. Always calls back, keeps his word and listen to the clients needs.
- Granola and Carlos worked together to quickly process my application and validate my income. The Belong app is very user friendly and I am much less stressed due to this group. Thank you Belong!
- Jefferson Velasquez Ramos from Belong Home is a truly helpful person. Providing clear communication and swift response to ensure that every issue is resolved properly and promptly.
- Charles was on time, kind, professional, efficient and cleaned up after himself considering how much of an undertaking installing 2 new toilets is.
- Overall good experience. Very fast at responding and providing requested documents or links. Strong communication in a timely manner and efficient. Very professional and answered all questions I had with great information.
- Deal fell through due to homeowner and HOA, but Belong was professional, prompt and clear throughout. Joaquin and Kevin deserve a shoutout for walking me through the process. Would work with Belong again.
- Very trash company. Our house was supposed to be ready on 6.22 but when we checked, the house was most certainly not ready. They didn’t follow the contract, did not respect the tenant or the home owner
- she was quick and helpful with the info i needed
- Miss Sol was so cooperative by allowing us ample time to gather information towards submitting an estiamte for the repairs. We look forward to working with her on more projects.
- I strongly recommend Gianella Espichan and Daniel from Belong. Very professional and open minded. I would definitely want to work with them again. They help you get the deal done.
- Gianella Espichan and Daniel were very responsive and patient! They took extra steps and made an effort to get me the information I needed to help make my decision. I would strongly recommend working with either of them.
- Juan has been great to work with throughout the process. He’s responsive, professional, and always clear in his communication. He made everything smooth and straightforward, and we truly appreciate the support. Looking forward to continuing to work with Juan and the Belong Homes team.
- Very nice now I’ll just have to do the application process
- So helpful with everything and very kind and professional
- We worked with Joaquin to secure our new rental and are very pleased with his work and willingness to go above and beyond. This company is overall responsive and reliable to meet with future tenants needs.
- Daniel was so professional. He assisted us with our Work Orders and was amazing.
- I recently rented using belong.. customer service is horrible.. First, they put the wrong address on lease (address is non-existent). I have sent several emails to them and called the customer service. It has been 2 weeks but forget resolution... they have not even acknowledged the issue or provided any sort of ETA. 5 reminder and 1 customer service call latter (call had 30-40 mins time).. i am yet to get any ETA. Main issue with the company 1) It is very hard to contact them 2) They claim .. if you chat on app, you will get response in few hours.. but response never comes 3) AI chatbot is surprisingly bad... it keeps repeating same questions over and over again.. without trying to understand what customer is trying to ask.. it is kind of pre-AI era basis chat bots .. overall stay away from this company as much as possible.. my experiences are on renter side but i believe frustrated renters won't make happy homeowners.. so you can imagine
- Gianella was great to work with throughout the entire process. She was very punctual, responsive, and professional from start to finish. We appreciated her help and support.
- Great experience with everyone
- My tour was great. I really appreciate the agent who met with me and took the time to show us the home last minute. She was very accommodating and professional.
- My partner and I had such a great experience working with our leasing advisor, Joaquin, who helped us get into a beautiful new home. Joaquin was incredibly helpful and walked us through all of the steps. He was kind and remained very responsive throughout the whole process. We appreciated working with an advisor so knowledgeable and communicative. Belong homes has a wonderful app that made the transition into the new home as smooth as possible, clearly listing out each step that needed to be taken. We absolutely recommend this process to anyone looking to rent or buy.
- Juan is very helpful and It's great to work
- “The entire home process was executed with exceptional professionalism and efficiency. From the initial application down to the interview, every step was clearly communicated, well-coordinated, and handled with precision. What could have been a stressful experience was instead seamless and straightforward. The team demonstrated strong attention to detail, timely follow-up, and a genuine commitment to ensuring everything moved smoothly. I truly appreciated how organized and efficient the process was, making the overall experience not only simple but genuinely enjoyable. I would highly recommend their services to anyone seeking a streamlined and well-managed home journey.
- This is my first time dealing with a property Management company. To date my experience has been great. Very professional and on point. I believe I've found the perfect company to represent us. The first week gave us 25 views in which we had 9 follow ups. I know we'll be signing our first contract anytime. The proof is in the numbers. I don't think I could've gotten this kind of exposure on my own. In all, well worth the investment to work with such professionalism.
- Excellent experience working with Gianella. She was very kind and professional throughout the entire rental process. She made everything very simple and fast. Highly recommended
- We were very reluctant hiring a management company for our house. I have friends who have had bad experiences with management companies. With belong, we didn't have a worry. I will definitely recommend them and will be using them again in the future
- Went to a open house today and sat outside for 30min and they never showed up. It was for the best as the property did not look at all like the photos and was in need of basic repair on the outside.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner