Everyone i talked to was very helpful
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Very responsive, even after normal business hours. The application process was very user friendly.
- I had the pleasure of working with Sol Lijtenberg from Belong Home, and the experience was excellent. Sol is highly professional, responsive, and solution-oriented. Communications were clear, and expectations were always well-defined, which made coordinating work seamless and efficient. Sol demonstrates a strong commitment to supporting vendors while maintaining the highest standards for the properties under management. I truly appreciate the collaboration and look forward to continuing to work together. — Theodore Holt Fix Horizon LLC
- I always get a quick response for any request! Juan is a very kind person.
- I recently rented using belong.. customer service is horrible.. First, they put the wrong address on lease (address is non-existent). I have sent several emails to them and called the customer service. It has been 2 weeks but forget resolution... they have not even acknowledged the issue or provided any sort of ETA. 5 reminder and 1 customer service call latter (call had 30-40 mins time).. i am yet to get any ETA. Main issue with the company 1) It is very hard to contact them 2) They claim .. if you chat on app, you will get response in few hours.. but response never comes 3) AI chatbot is surprisingly bad... it keeps repeating same questions over and over again.. without trying to understand what customer is trying to ask.. it is kind of pre-AI era basis chat bots .. overall stay away from this company as much as possible.. my experiences are on renter side but i believe frustrated renters won't make happy homeowners.. so you can imagine
- Granola and Carlos worked together to quickly process my application and validate my income. The Belong app is very user friendly and I am much less stressed due to this group. Thank you Belong!
- Arthur is very responsible, attentive and caring. Always calls back, keeps his word and listen to the clients needs.
- Overall good experience. Very fast at responding and providing requested documents or links. Strong communication in a timely manner and efficient. Very professional and answered all questions I had with great information.
- Charles was on time, kind, professional, efficient and cleaned up after himself considering how much of an undertaking installing 2 new toilets is.
- Jefferson Velasquez Ramos from Belong Home is a truly helpful person. Providing clear communication and swift response to ensure that every issue is resolved properly and promptly.
- I strongly recommend Gianella Espichan and Daniel from Belong. Very professional and open minded. I would definitely want to work with them again. They help you get the deal done.
- she was quick and helpful with the info i needed
- Deal fell through due to homeowner and HOA, but Belong was professional, prompt and clear throughout. Joaquin and Kevin deserve a shoutout for walking me through the process. Would work with Belong again.
- Gianella Espichan and Daniel were very responsive and patient! They took extra steps and made an effort to get me the information I needed to help make my decision. I would strongly recommend working with either of them.
- Went to a open house today and sat outside for 30min and they never showed up. It was for the best as the property did not look at all like the photos and was in need of basic repair on the outside.
- Miss Sol was so cooperative by allowing us ample time to gather information towards submitting an estiamte for the repairs. We look forward to working with her on more projects.
- Gianella was great to work with throughout the entire process. She was very punctual, responsive, and professional from start to finish. We appreciated her help and support.
- Daniel was so professional. He assisted us with our Work Orders and was amazing.
- We worked with Joaquin to secure our new rental and are very pleased with his work and willingness to go above and beyond. This company is overall responsive and reliable to meet with future tenants needs.
- Juan has been great to work with throughout the process. He’s responsive, professional, and always clear in his communication. He made everything smooth and straightforward, and we truly appreciate the support. Looking forward to continuing to work with Juan and the Belong Homes team.
- So helpful with everything and very kind and professional
- My tour was great. I really appreciate the agent who met with me and took the time to show us the home last minute. She was very accommodating and professional.
- Very nice now I’ll just have to do the application process
- Great experience with everyone
- This company started out as 5 stars! However, over time service has really diminished. I had tenants that have moved out and unfortunately no one informed me of the water damaged it sustained on my property. When asked Belong home would not take responsibility even though it was their tenant that they vetted and it was their staff that conducted the walk through. I ended up spending 20k for the water damage. I would not use this company, they can sell you snake oil and you’ll be left with a big ole bill at the end of the day. Extremely unhappy with this company!
- Prompt Response and Very Helpful
- Juan is very helpful and It's great to work
- My partner and I had such a great experience working with our leasing advisor, Joaquin, who helped us get into a beautiful new home. Joaquin was incredibly helpful and walked us through all of the steps. He was kind and remained very responsive throughout the whole process. We appreciated working with an advisor so knowledgeable and communicative. Belong homes has a wonderful app that made the transition into the new home as smooth as possible, clearly listing out each step that needed to be taken. We absolutely recommend this process to anyone looking to rent or buy.
- “The entire home process was executed with exceptional professionalism and efficiency. From the initial application down to the interview, every step was clearly communicated, well-coordinated, and handled with precision. What could have been a stressful experience was instead seamless and straightforward. The team demonstrated strong attention to detail, timely follow-up, and a genuine commitment to ensuring everything moved smoothly. I truly appreciated how organized and efficient the process was, making the overall experience not only simple but genuinely enjoyable. I would highly recommend their services to anyone seeking a streamlined and well-managed home journey.
- Excellent experience working with Gianella. She was very kind and professional throughout the entire rental process. She made everything very simple and fast. Highly recommended
- This is my first time dealing with a property Management company. To date my experience has been great. Very professional and on point. I believe I've found the perfect company to represent us. The first week gave us 25 views in which we had 9 follow ups. I know we'll be signing our first contract anytime. The proof is in the numbers. I don't think I could've gotten this kind of exposure on my own. In all, well worth the investment to work with such professionalism.
- We were very reluctant hiring a management company for our house. I have friends who have had bad experiences with management companies. With belong, we didn't have a worry. I will definitely recommend them and will be using them again in the future
- Gianella was amazing! Friendly, kind, knowledgeable about the process which made the process easy.
- As vendors we appreciate the transparency and quick turn around when it comes to communication. Sol has been amazing!
- I am giving Belong 1 star because the property was not move-in ready. The AC was not working, the refrigerator was dirty, and several repairs were needed before occupancy. Communication and follow-up on these issues were frustrating. For the amount tenants pay upfront, properties should be properly inspected and repaired before move-in. Belong needs to improve property readiness and communication with tenants.
- The reps that we worked with were super helpful and patient. We encountered some glitches with the platform and they walked us through every step.
- We’ve had a great experience working with Belong across multiple properties. Their team is professional, responsive, and very organized. Communication is clear, approvals are handled efficiently, and coordination is always smooth. We truly value our partnership and look forward to continuing to support their portfolio.
- Great and timely communication. Fast responses. Fast payment!
- Nathan was great in answering my questions and concerns I had.
- Agent was really nice , on time and was able to help and guide with the process.
- It was simple and fast.
- Joaquin was a wonderful representative to work with along with friendly and helpful. Their company overall is very responsive and flexible with viewing times. My overall experience was very positive. I am happy to recommend them. Their team seemed well organized, and did their best to meet all my requests. Thank you Belong!
- Flawless Experience
- The experience with Belong was awesome. They recently aided my partner and I in getting our first apartment. They communicated well on multiple platforms and addressed all the questions we had. We are still in the moving process but it’s going great.
- Absolutely incompetent, slow and useless.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner