Mr. Valentin is such a genteleman. His communication and professionalism is top notch. Really enjoy working with him. Wonderful Professional.
4.5 Out Of 5
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Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Working with Belong has been a good experience so far. Gianella was very informative and addressed all our questions through the leasing process. We really do appreciate her.
- Despite all of the issues with the townhome I moved into honestly Onela Guillen, Carlos Torres, and Federica Diez have been very helpful. I was concerned at first just because I’m not use to having to communicate with a 3rd party management company instead of directly with the owner. But they’ve been very communicative and cooperative with me as well and understanding my concerns. So very grateful to have people who are caring about making my residence and rental experience a nice one.
- I have had a very positive experience working with the team at Belong Homes. Communication has been clear, professional, and well-organized, which makes coordinating maintenance requests and completing work orders much more efficient. In particular, working with Serena Angley has been a great experience. Her professionalism, responsiveness, and clear communication help ensure that projects move forward smoothly and that everyone stays aligned throughout the process. We truly appreciate the collaborative approach and look forward to continuing our work together.
- DO NOT USE BELONG!!!! They are a scam. I've been "working" with them for a few months now. My house is supposed to be rented in 2 weeks and till now they have done NOTHING. No showings at all. Have just reduced the price and taken my money. Can never talk to a real person. My "concierge" doesn't have a direct line. Noone does. They never reply to my emails or texts. They never call me back. I'm trying to get some money back (a good will deposit I put down on fixing things in the house and the 2 months "free" they promised me, but charged me) and after a week, they still haven't done. Now, they are having "trouble" sending me the money back. STAY AWAY. FAR AWAY!!! (I finally heard back from Tami, VIP Member Relations Lead, and she got my refund completed and had a good conversation with her. Tami was friendly and helpful and listened to my frustration. I still wouldn't use this service but want to give a fair and honest review).
- One of the best property management companies we have worked with. They are always active and helps us regarding whatever we may need to make the jobs of the field crew much more easier. Would definitely recommend Belong Homes.
- She very good and nice
- Marco (our concierge) has been very efficient and thorough with his follow up. Two major issues lingering since we moved in Nov 2025 about changing front door code & garbage vendor billing were resolved in two phone calls with him. We are grateful for his assistance.
- Gianella helped me through all my application process and was available for any questions that I had!The process went really smooth! Definitely recommend Belong !
- Tammy was wonderful to deal with. She was early eligible to help me get everything situated. Thank you, Tammy.
- Gianella did a awesome job with the house we wanted to rent. She walk my fiance and I through the whole process, explain everything and answered all the questions we had. She was super patient with us, kind and attentive. Thank you so much Gianella for your help
- There was a minor accounting confusion but Tami Silks is super great and efficient to work with and got the issues answered and resolved within 24 hours. She is super efficient and very customer service oriented!
- Honestly, very good service, they have handled everything as far as renovations and tenant placement excellently, and they have also worked and communicated with me every step of the way would strongly recommend this service to any property owners that don’t have the time or resources to handle all the property management and tenant placement.
- Gianella was great and explained everything very clearly and everything was smooth and easy. She made the leasing process very easy and understandable. I would refer her to anyone.
- Listed a place for rent on Zillow. We applied immediately and paid $130 for two people. An hour later it claims to be rented by someone else. Then a day later they list the same apartment for $2000/month more! At this point we ask for a refund and they say they will refund us. Then 2 weeks later no responses and no refund... Total scam
- I worked with Joaquin to set up appointment to see one of their rental homes and are very pleased with his work and he was very helpful, Belong's employee,s went above and beyond in helping me and my family find our new rental home. This company is overall responsive and reliable. They have a good rental system in place to guild you through the whole rental process.
- tyrek davis was very informative
- Serena is awesome and so helpful.
- They were attentive to my needs and worked with us. They responded promptly
- Belong has been a great company to work with. Their team is professional, responsive, and very organized when it comes to managing properties and coordinating maintenance. Communication is always clear, and they make the process smooth for both vendors and residents. We appreciate the opportunity to collaborate with them and look forward to continuing our partnership.
- Sol was very communicative regarding this work order.
- They were very helpful
- Excellent customer service.
- Always had a very good experience working with Mary. As she always very communicative and takes ownership of her work.
- My experience with Belong Property Management has been nothing short of a nightmare, and I strongly caution any landlord or homeowner before signing with them. If you want to deal with AI-generated responses, canceled meetings, unanswered text messages, and emails that go completely ignored, then Belong is exactly what you will get. I repeatedly requested to speak with management to resolve multiple issues, and not one person ever responded. Because of the ongoing challenges and lack of accountability, I canceled my agreement with Belong. Shockingly, after ending the contract, they began charging me rent for my own property. I have now contacted the Better Business Bureau and other consumer protection organizations because the situation has escalated beyond anything a homeowner should ever have to deal with.
- Inspection was great, inspector inspected my property took several photos was a great guy, the only thing was we are doing work on the property and I was not informed we needed to have all utilities on, other than that it went great.
- My hot water heater broke. After a few phone calls and a no show from the repair company, they had it fixed within a few days. Well done.
- Great and amazing house
- Great experience establishing my account with Belong.
- The inspector was very through
- Very responsive, even after normal business hours. The application process was very user friendly.
- Everyone i talked to was very helpful
- I always get a quick response for any request! Juan is a very kind person.
- I had the pleasure of working with Sol Lijtenberg from Belong Home, and the experience was excellent. Sol is highly professional, responsive, and solution-oriented. Communications were clear, and expectations were always well-defined, which made coordinating work seamless and efficient. Sol demonstrates a strong commitment to supporting vendors while maintaining the highest standards for the properties under management. I truly appreciate the collaboration and look forward to continuing to work together. — Theodore Holt Fix Horizon LLC
- The CEO office contacted us however this Company is really good at gaslighting and going back on their word. They will give you something in writing then turn back around and go back on their word while trying to question your judgement when they send under skilled workers to fix damages and once you complain about sloppy work, they will us AI to send lengthy emails trying to convince what your eyes see is not accurate. Worst of all they try to convince you to remove bad reviews which is unethical business practices. Hiring Belong has been one of our worst decisions.
- Jefferson Velasquez Ramos from Belong Home is a truly helpful person. Providing clear communication and swift response to ensure that every issue is resolved properly and promptly.
- Arthur is very responsible, attentive and caring. Always calls back, keeps his word and listen to the clients needs.
- Overall good experience. Very fast at responding and providing requested documents or links. Strong communication in a timely manner and efficient. Very professional and answered all questions I had with great information.
- Granola and Carlos worked together to quickly process my application and validate my income. The Belong app is very user friendly and I am much less stressed due to this group. Thank you Belong!
- Charles was on time, kind, professional, efficient and cleaned up after himself considering how much of an undertaking installing 2 new toilets is.
- Deal fell through due to homeowner and HOA, but Belong was professional, prompt and clear throughout. Joaquin and Kevin deserve a shoutout for walking me through the process. Would work with Belong again.
- Gianella Espichan and Daniel were very responsive and patient! They took extra steps and made an effort to get me the information I needed to help make my decision. I would strongly recommend working with either of them.
- Miss Sol was so cooperative by allowing us ample time to gather information towards submitting an estiamte for the repairs. We look forward to working with her on more projects.
- I strongly recommend Gianella Espichan and Daniel from Belong. Very professional and open minded. I would definitely want to work with them again. They help you get the deal done.
- Continuously calling about my home despite multiple attempts to be removed from call list. Even after support response confirming i was removed, i got more calls that junk up my lead box on zillow. totally automated, very frustrating.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner