Professional at its best! Highly recommended!!
4.5 Out Of 5
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Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- The warmth, promptness and helpfullness of everyone from team Belong was really amazing! They provide prompt supports and really makes anyone feel like home.
- We love Belong. Super responsive and easy to work with!
- Excellent services.
- A perfecting home.
- Thank you team and especially Valentin for the professional communication throughout the experience as vendors in this case. We truly appreciate your partnership. Ignacio Arriaga Ignacio`s Handyman Services
- Great comunication
- Communication made easy. Thank you all for the support!
- Very fast response, and easy to used side.
- I had all the hope in the world for this company to help us rent our condo. The staff was lovely and the onboarding was very smooth. They had guaranteed a qualified renter in 18-21 days for the rate that was originally agreed upon (which was lower than we had wanted to begin with). After they received the listing, they continued to lower the price without consulting us. Long story short - when the rent was reduced (by mistake), they found a renter who was way less than the original agreed upon rate. Very disappointing as this cost us lots of money. The renter that they found said that the process was very cumbersome and not straight forward. This is not a company that I would trust again with a property of mine.
- Since, 2022, BeLong has been managing my Condo while living in Japan. Consistently, they have gone beyond expectations to provide the utmost professionalism and care for my tenants! I strongly recommend them for anyone searching for.
- The application process was easy
- Very professional.
- Everything was taken care of in 1 day. Kevin and Joaquin were amazing.
- From the very beginning of our leasing process, Mr. Daniel provided an exceptional level of service that went far beyond what we expected from a property management or leasing experience. He truly served as a matchmaker for our home, not simply a representative completing paperwork. He helped us navigate the process with clarity, professionalism, and a level of attentiveness that made us feel supported and respected at every stage. Dr. Davis and I were making a serious decision regarding our next home, and what stood out most about Mr. Daniel’s approach was how efficient, responsive, and solution-oriented he remained throughout the entire process. He communicated clearly, followed up when needed, and made sure we had what we needed to confidently move forward without unnecessary delays or confusion. In a market where it is easy to feel like “just another applicant,” Mr. Daniel made the experience feel personal, organized, and well-managed. What I appreciated most was his ability to provide direct clarification on key lease considerations in a way that was professional and timely. Our questions were not treated as an inconvenience, they were addressed with respect, patience, and a real effort to ensure we understood expectations before signing. That matters, because a lease is a legal commitment, and strong service shows up in the details. The process felt transparent, structured, and fair, which created trust. Overall, Mr. Daniel helped make the experience feel smooth and high quality, and because of his professionalism, Dr. Davis and I just signed our lease with confidence and excitement. We are grateful for how he guided us from inquiry to execution and we genuinely look forward to our tenancy experience with Belong. If you’re considering leasing through Belong, I strongly recommend moving forward, especially if you have the opportunity to work with Mr. Daniel, because his service reflects what customer experience should look like: responsive, clear, respectful, and consistent.
- Thank to all the person helping us true this process and for the support, dedication, and the guidance. Gianella i really appreciate all your help God bless you, and all the belongs family.
- Jefferson is awesome, he is fast in responding and friendly
- She was so sweet and kind and ready to help me
- Miguel Castillo Aicguchi is always quick to reply and helpful with my requests/needs! Thank you Miguel for your promptness and helpfulness.
- We have had a horrible experience with Belong. The lack of communication and professionalism was prevalent throughout our lease. From the constant maintenance issues which they were incredibly slow to resolve to them saying they would thoroughly clean and inspect the home prior to move in only to find the home was never cleaned and infested with beetles in the downstairs. Cannot forget the lock box on the front door which they said we would have to pay to remove it... They failed to communicate effectively regarding home issues as well as lied about how payments could be split in the portal with roommates. Prior to signing a lease they continued to say "well another buyer already had their credit approved so we cant negotiate price with you" only for me to hop on a call and negotiate the price down because our credit score was far better. This company lacks values and integrity. The homeowner ended up terminating the partnership with Belong and now we work directly with one another and have no issues. They were scamming the owner out of 100's of dollars in fees and genuinely do not care about their clients. Will never be using them again.
- Thank you so much to the entire Team.I truly appreciate your professionalism and support throughout this process.
- The person who was giving the tour was very helpful, was able to amswer our questions
- I appreciate everything you did to help me secure this rental property. The service and concern for me was amazing. Thank you for the customer service even when the landlord was being extremely difficult.
- My experience with Belong has been positive overall, particularly in terms of communication and accountability from their Member Success team. While there were some initial misunderstandings during the leasing and application process, the team took ownership quickly, clarified the situation, and worked toward resolving the issues. My concierge, Sam, has been responsive, empathetic, and proactive in escalating concerns to management and keeping me informed along the way. What Belong does well is maintaining open communication and showing a genuine willingness to resolve issues rather than deflect them. As a property owner, that transparency and follow-through matter a lot to me. I appreciate them!
- Joaquín was incredibly patient and helpful throughout the entire process. We are thrilled with our rental! It’s truly a dream house! Thank you once again!
- Love them home and was happy to see it.
- He has helped so much! Great concierge
- Efficient, well-organized, and dependable property management team. Excellent experience.
- Amazing as always :)
- Belong is the worst property management company for both renters and owners. They make repair appts without consulting with us first. They just call and say “someone will be there tomorrow. Several times I’ve waited all day and no one ever showed up. They use people that have no idea how to fix things. Our front door is inoperable. You cannot open it from the outside. Guy came to fix it had no idea how to remove the door handle so he completely destroyed it and after six hours he left and never came back. Our front door is unusable and unsecure. We have complained to belong many many times in the past 2 1/2 years but they have no idea how to provide good customer service. DONT RENT FROM THESE PEOPLE. The homeowner says they overcharge her every time they come out. I could go on forever but I’m so tired of dealing with belong I can hardly believe what they constantly put us through with every home repair.
- On time, detailed and very professional
- I would appreciate a resolution. Upon my walk through, I discovered: Personal items in the garage, and scratches on the garage door (as if there may have been a squatter) Utilities were shut off (couldn't verify if light, water, heat, etc was in working order) A letter tapped to the door in reference to the home owner not making their mortgage payment and truist bank unable to reach them. I am concerned, disappointed , and unsure if this rental is even valid. I would like for this to be handle quickly. However, I can only wait in hopes I will be assisted soon. UPDATE: Onela and Victoria have gone above and beyond to be responsive and communicative with regards to our concerns. We have additional items to be addressed but feel confident that through continued collaboration, all of our issues will be rectified as the customer service offered has been exceptional.
- I'm very satisfied with the customer service provided by Home Advisor Salvatore ("Sal"), and the other representatives Alexandra and Rebeca. They've followed-up and answered many of my detailed questions.
- On time and fast to respond
- Belong Home turned out to be a smooth and legitimate renting experience. The application and touring process were easy, and communication was professional.
- Joaquin was professional, communicative, and made the process smooth from start to finish. I really appreciated his help and guidance throughout. Belong homes made the rest of the process easy. They have a great app that walks you through each step of the process to set up your home for move in. Thank you to our great leasing advisor Joaquin, and to belong homes for this easy process.
- So far so good. All communication has been personable amd professional. I m excited to rent our property out thru Belong. Getting our property ready.
- Very patient and informative, we need more service like this
- The process was smooth, booking a tour and the home was easy
- They are lying. They tell me 8% service fee but after paying they charge 270 monthly
- Long story short, I am actively dealing with a complicated tenant situation. I was referred to BelongHome from my uncle and this is exactly what I've been looking for in a Property Management company. I wish I would have listened to my uncle the first time he referred me to belong, I likely wouldn't be in the situation I'm in now. That said, Larry is so cool. He was thorough in his delivery, he was (is) always offering time to connect for any unanswered questions, I appreciated him being on camera, and he was very knowledgeable. I was bummed that our time together stopped at onboarding. He set the bar high for the next set of belong teammates I work with going forward. n
- Our experience with Belong was genuinely positive from start to finish. Gianella and Daniel were incredibly communicative, transparent, and supportive throughout the entire application process.Our situation wasn’t completely traditional, but they took the time to understand it, advocate for us, and present our case thoughtfully to the homeowner. We always felt respected, informed, and supported, even during moments of uncertainty.Their professionalism, responsiveness, and willingness to go above and beyond made a huge difference for us. We’re very grateful for their help and truly appreciate the care they put into making this a smooth experience.
- Very responsive and helpful! They were kind and informative too!
- Its great experience working with Belong
- Great! All my questions were answered. I can’t wait to start this new chapter.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner