Thank you so much to the entire Team.I truly appreciate your professionalism and support throughout this process.
4.8 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Or Go Straight To The Team That Fixes It
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- The person who was giving the tour was very helpful, was able to amswer our questions
- My experience with Belong has been positive overall, particularly in terms of communication and accountability from their Member Success team. While there were some initial misunderstandings during the leasing and application process, the team took ownership quickly, clarified the situation, and worked toward resolving the issues. My concierge, Sam, has been responsive, empathetic, and proactive in escalating concerns to management and keeping me informed along the way. What Belong does well is maintaining open communication and showing a genuine willingness to resolve issues rather than deflect them. As a property owner, that transparency and follow-through matter a lot to me. I appreciate them!
- I appreciate everything you did to help me secure this rental property. The service and concern for me was amazing. Thank you for the customer service even when the landlord was being extremely difficult.
- Joaquín was incredibly patient and helpful throughout the entire process. We are thrilled with our rental! It’s truly a dream house! Thank you once again!
- Love them home and was happy to see it.
- He has helped so much! Great concierge
- I'm very satisfied with the customer service provided by Home Advisor Salvatore ("Sal"), and the other representatives Alexandra and Rebeca. They've followed-up and answered many of my detailed questions.
- I would appreciate a resolution. Upon my walk through, I discovered: Personal items in the garage, and scratches on the garage door (as if there may have been a squatter) Utilities were shut off (couldn't verify if light, water, heat, etc was in working order) A letter tapped to the door in reference to the home owner not making their mortgage payment and truist bank unable to reach them. I am concerned, disappointed , and unsure if this rental is even valid. I would like for this to be handle quickly. However, I can only wait in hopes I will be assisted soon. UPDATE: Onela and Victoria have gone above and beyond to be responsive and communicative with regards to our concerns. We have additional items to be addressed but feel confident that through continued collaboration, all of our issues will be rectified as the customer service offered has been exceptional.
- Belong is the worst property management company for both renters and owners. They make repair appts without consulting with us first. They just call and say “someone will be there tomorrow. Several times I’ve waited all day and no one ever showed up. They use people that have no idea how to fix things. Our front door is inoperable. You cannot open it from the outside. Guy came to fix it had no idea how to remove the door handle so he completely destroyed it and after six hours he left and never came back. Our front door is unusable and unsecure. We have complained to belong many many times in the past 2 1/2 years but they have no idea how to provide good customer service. DONT RENT FROM THESE PEOPLE. The homeowner says they overcharge her every time they come out. I could go on forever but I’m so tired of dealing with belong I can hardly believe what they constantly put us through with every home repair.
- Belong Home turned out to be a smooth and legitimate renting experience. The application and touring process were easy, and communication was professional.
- On time, detailed and very professional
- Efficient, well-organized, and dependable property management team. Excellent experience.
- Amazing as always :)
- On time and fast to respond
- Joaquin was professional, communicative, and made the process smooth from start to finish. I really appreciated his help and guidance throughout. Belong homes made the rest of the process easy. They have a great app that walks you through each step of the process to set up your home for move in. Thank you to our great leasing advisor Joaquin, and to belong homes for this easy process.
- Very patient and informative, we need more service like this
- So far so good. All communication has been personable amd professional. I m excited to rent our property out thru Belong. Getting our property ready.
- Very responsive and helpful! They were kind and informative too!
- They are lying. They tell me 8% service fee but after paying they charge 270 monthly
- The process was smooth, booking a tour and the home was easy
- Our experience with Belong was genuinely positive from start to finish. Gianella and Daniel were incredibly communicative, transparent, and supportive throughout the entire application process.Our situation wasn’t completely traditional, but they took the time to understand it, advocate for us, and present our case thoughtfully to the homeowner. We always felt respected, informed, and supported, even during moments of uncertainty.Their professionalism, responsiveness, and willingness to go above and beyond made a huge difference for us. We’re very grateful for their help and truly appreciate the care they put into making this a smooth experience.
- Long story short, I am actively dealing with a complicated tenant situation. I was referred to BelongHome from my uncle and this is exactly what I've been looking for in a Property Management company. I wish I would have listened to my uncle the first time he referred me to belong, I likely wouldn't be in the situation I'm in now. That said, Larry is so cool. He was thorough in his delivery, he was (is) always offering time to connect for any unanswered questions, I appreciated him being on camera, and he was very knowledgeable. I was bummed that our time together stopped at onboarding. He set the bar high for the next set of belong teammates I work with going forward. n
- Great! All my questions were answered. I can’t wait to start this new chapter.
- Overall great experience
- Its great experience working with Belong
- Extremely responsive, quick and accurate in every email.
- I like the prompt service. and feel that I am in good hands.
- It was great working with Mariana. She makes things so easy from our end so that we can finish the work on time, and any sort of support we need, she is always there. Very communicative and responsive
- As an add-on to my prior review of Belong, I had asked for the tenant documents after they signed the lease. Never got them. When we parted ways soon after, I requested the applications, the credit checks and the background checks. I have hounded them weekly for these for several months now and have been passed from customer service rep. to customers service rep always promising to get back to me. I finally get a response this week that says they don't have ANY of those documents except one of the background check records. They "don't keep any of those records beyond the application process". Sounds fishy to me. Either they never did the credit checks, which is highly plausible, or they don't keep very good records and can't seem to find information on the tenants they lease to. BEWARE.
- This was my first experience with belong and they were amazing! Quick responses, open to clarify and simply easy to work with. Gianella was so sweet!
- We’ve had a very positive experience with Belong Homes during the onboarding process. We are currently in talks with Juan, the Vendor Manager, who has been absolutely superb to work with. His knowledge, dedication, and respectful approach toward vendors make the process smooth and professional. We are very eager to work with Belong Homes and are currently waiting for access to the vendor portal. Once we receive it, we look forward to receiving work orders and providing the highest quality service to your clients.
- The showing and the contact. I just don't have a 700 score. I wanted to rent the property I just don't have that credit score to get it.
- My experience during the application process for this property management company has been great because of the responsive, professionalism, and proactive care when I was experiencing a tough time gathering my information/ online apps. The agents turned my frustration to hassle free experience with their clear communication, and a welcoming respectful attitude that made me feel supported.
- Very cooperative, was able to walk around & visualize my things there
- Organized and responsive
- Your realtor was very helpful and friendly had a great experience
- My tour Guide did very well
- Excelente service and profesional staff, very happy
- I have had no positive experience in coordinating with Belong. Each time has always been more than a hassle. For example: This past time trying to schedule the AC to get fixed, we scheduled for someone to come out on a Friday and Belong said they would give me a call Friday morning when the vendor was on the way. All this time I was communicating with 2 separate people in scheduling. Friday comes, I get no call and no one shows up. The next Monday I get a call from the actual vendor to schedule. We scheduled for the upcoming Wednesday and they came out for a bid. I got a call on Wednesday or Thursday from Belong trying to schedule this appointment that had already happened. They were completely unaware that the vendor had even come out. I had to be the one to inform them and give an update. The price and task were very large so our homeowner wanted a second bid, which is fine and I understand. We arranged for someone to come out that next Friday. After that appointment, Belong called me to schedule the actual repair on the AC. They really wanted to come on Monday so I made some calls and had other people change their schedules to make this happen. I made them aware of getting Monday to work and also mentioned that Wednesday would be better scheduling wise, but we confirmed Monday. I then received another call about 5 minutes later from the same individual (again a different person from who I had been chatting on the app with) and they told me that Wednesday would actually work for them. This was better for me to be able to make happen, so I cancelled all the arrangements I had made with other people for Monday. Wednesday was confirmed. On Saturday (the next day) I got a message from the person I had been messaging on the app with (different from the phone calls) to confirm MONDAY. I messaged back that this was the original plan but it had been changed to Wednesday via phone call by an agent. The person I was messaged seemed to have no idea about this and informed me that Wednesday would absolutely NOT work and that Monday was “completely locked in”. This was very frustrating as I was communicating with several different agents from Belong and it was clear they were not all on the same page. I am not sure why they incorporate so many individuals, as it did nothing but cause confusion. This example is only one of many where miscommunication is very prevalent with Belong. We have had several instances where there is poor communication due to multiple individuals from Belong scheduling and miscommunication with vendors/not even being aware that a vendor came. This company has proven to be very hard to work with as far as scheduling and communication goes. I find it easier to get ahold of the vendor and scheduling directly with them to avoid the middleman that is Belong.
- We were able to obtain the dryer within a short timeframe after submitting our request. We appreciate your assistance.
- Very professional and polite.
- Very professional and understanding
- people are very positive and helpful! i really like the service.
- We couldn’t ask for a better move, especially Federica is making our move very easy and we appreciate her.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner