They were so nice
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Everyone was so helpful in helping navigate the website and application process. Definitely recommend.
- The experience with Belong was awesome. They recently aided my partner and I in getting our first apartment. They communicated well on multiple platforms and addressed all the questions we had. We are still in the moving process but it’s going great.
- My wife and I have been looking at many rentals as we have been getting ready to move. Gianella made the process very easy and was so responsive with all of our communications. This is the kind of service and attention to detail that we have been looking for.
- Great service, was very detailed in my concerns and was able to resolve the issue promptly. Love the team over there.
- Wonderful host beautiful home.
- Contact and Communication with Belong has always been excellent and greatly appreciated.
- I was happy with the person who showed the house very professionally
- Great and fast
- It is no wonder Belong has such positive reviews from tenants. Belong lets tenants walk all over the owners of their rental properties. Repeatedly Belong forced us to bow to any request for repairs or words of complaint from out tenants, whether it was the color of a toilet seat or a crack in the bathroom tile floor, Belong insisted we had not choice but to pay their contractors to finish the job. Once the job began, Belong's contractors would find more issues, and insist no repair could be made until further issues were dealt with. It always became more and more epensive for us. Mind you we lived in the house for 8 years without having any real issue with the things brought up. You would expect that a company whose sole purpose is to manage properties would have longstanding relationships, and the ability to negotiate good prices, however, Belong forced us to replace a perfectly good refigerator, after quoting us $900 to replace a seal in the door of the freezer. They then tried to force to buy a comparable $3000 fridge as a replacement. If the tenant wanted a $3000 fridge, they should have kept the one already in the house. The one we used, when we lived there. Now Belong has cancelled our contract, and dragging their feet to pay us the tenant's deposit. Do not rent with Belong. You will be lucky to cover your mortgage, and that is not worth the hassle. We are selling our house to a direct buyer at a loss just to avoid any further trouble. Belong assigned a half a dozen people to manage our property, and none of them can be reached directly by phone. The agents answering their phone can do nothing to help us. I am currently on hold with Belong, 14 minutes and counting. I have been on hold for over an hour before, while waiting for a vacation flight at the airport. Additionally, Belong spent 3 months trying hopelessly to rent our house. They asked for one more day after we cancelled, and rented it out to the couple who have done nothing but complain about our former home. This company is useless. This is an addendum to my original review. The score remains rock bottom, and my experience only gets worse. Despite verbal and written requests from my wife that Belong let me handle this whole mess, they refuse to talk to me. They say this has always been the policy, yet I have had extensive conversations about our property with their staff by email and phone. So, there reasoning for not talking to me now is a lie. I was on hold today for roughly 30 minutes before I was able to speak to a representative, who I promptly told, I needed to speak with our new, as of yesterday, concierge. This is probably our 5th in 9 months. Despite my questions about our deposit, and our release from the contract, they will not call us back on the phone. They will only offer platitudes via email. So, I called again asking to speak to Alejandra Rosal Echartea. I was put on hold, and told that I could not speak to anyone but the representative. I was not authorized. Now I have been forwarded a complaint from the tenant, who was told she was late for rent, and charged a late fee. She says she paid Belong on time. Now she is being charge for July rent today on June 25, 2026, even though Belong told her that we, the owners, are now responsible for managing the property. It is absolutely unreasonable that a company can be either so crooked, negligent, or disorganized to create such a quagmire. I am now on hold again after Belong hung up on me, and refused to talk to me.
- Working with Belong Home has been a fantastic experience. Mr. Juan, Ms. Valerie, and Mr. Daniel are professional, respectful, and highly organized—always clear, responsive, and easy to coordinate with. They make vendor work seamless and efficient. Truly a pleasure to partner with a team so committed to quality and professionalism!
- Update: 27 Feb 2027 I am modifying this review form 1 star to 4 Belong has fixed all issues described below to my entire satisfaction. My confidence is restored. It is refreshing to see how feedback was taken seriously and things fixed in a few days. ****Original review**** I am giving 1 start because the system won't allow me to give zero stars. I am completely disappointed, with the service. Since we signed with this company the amount of work has tripled fixing Belong's errors. Here is the list: 1. Charged me for services that never were approved 2. By talking to the tenant directly we found Belong never performed a service they charged me for. 3. During the sales calls they committed to something they didn't want to honor. 4. Their portal has many defects and malfunctions (errors while trying to access documents, doubled charges, incorrect EOIs just to name a few) 5. They took 8 weeks to cancel a wrong charge in my account. 7. The cleaning crew they sent did a terrible job, left dirty windows and floors, and disappeared the gas key from the fireplace, which has not been replaced by the way. 8. If you don't have an SSN they won't pay you electronically, so if you hold an ITIN beware because they send you a check weeks late. I have more but no more space on the review.
- They are doing a very good job.
- Working with long was a great experience. They were very communicative and thorough throughout the whole process as well as very patient with me and my work schedule, I would definitely work with them in the future if the opportunity presented itself as well as I suggest others to work with them as well
- Everything was very clear and the process went smoothly
- Everybody was amazing, they were extremely communicative and patient with me dealing with my work schedule. This was definitely a great experience.
- Carlos has guided me proactively through each step to ensure my house gets rented successfully.
- Juaquin is very helpful, knowledgeable and provided exceptional customer service. I appreciate his quick response to questions and help in completing application when I had problems.
- As vendors, we had a great experience with Sol - timely, great communication and available when needed.
- *****In response to Belong's latest reply I want to address several inaccuracies in this response directly. First, you state that you have personally called me and left voicemails that I have not returned. This is not true. The only call I have ever received from Belong throughout this entire process from was on June 5, regarding the garage door. No one from Belong has ever called me about the deposit or repair issues I have raised, and no voicemails on those topics have ever come through. Second, you state that no security deposit funds were ever collected. My own account ledger shows otherwise — it reflects a deposit charge of $74.88 and a pet deposit charge of $12.50, both collected as part of this tenancy. These are documented, itemized charges, not my interpretation of the lease. Third, a prior Belong representative had already begun processing a refund of my deposit on the basis that the residents forfeited it by abandoning the property and shutting off utilities. That representative verified my bank account through micro-deposits and informed me an earlier refund attempt had been rejected by my bank, then had me update my information so it could be reissued. That directly contradicts the claim that no deposit ever existed to return. Fourth, you cite Belong's A+ BBB rating as if it reflects a clean record. It does not. Belong currently has 62 BBB complaints on file, 34 of them in the past 12 months alone. An A+ rating reflects how a business responds to complaints, not the absence of them, and this volume of complaints should be part of the picture, not left out. Fifth, you originally posted my full legal name on this platform. After that post was flagged, it was quietly edited to show only my first name. If posting full names reflects standard practice and transparency, there would have been no reason to revise it after the fact. I am not confused about my own lease, and I am not going to let inaccurate statements about phone calls, deposits, or ratings stand uncorrected. To anyone reading this considering Belong: beware that representatives have made statements to me that do not match the facts on record, including claims about phone contact, deposit funds, and inspections. Please do your own research and keep your own documentation before relying on what you are told.
- Hi! I have just got my condo rented through Belong. I had an amazing experience. The team is experienced and they responded to all my questions in a very timely manner. Excellent communication and customer service. Due to their marketing skills, the condo got rented out within a day and that too at the asking price! Thanks again!!
- Juaquin was amazing! Excellent communication, quick response to questions, and able to help when completing application. He is very knowledgeable and personable! Highly recommend!
- Joaquin did an amazing job - constant and helpful communication, works super quick and was extremely helpful! Even hopped on a personal call with me to review everything live which expedited the process and was super easy to talk to. Would definitely recommend their services again!
- Gianella was fantastic! Her quick and clear communication during our entire process was impressive. She made everything very easy and answered all questions we had right away. I would highly recommend Belong Home and only want to work with this company moving forward for any rentals.
- Responds quickly to question
- Great experience. Good payment timing and wonderful communication.
- Jane is very easy to communicate with, she's open to feedback and does what it takes to get the mission handled. Way to go Jane!
- Quick and smooth great tech
- Mr. Juan from Vendor Onboarding team was such a professional and a warm personality. He aided all throught the Onbaordinng Process and ensured that our LLC was Mentioned to the Dispatchers. I am truly grateful for this.
- Property Owner — A Full Year of Neglect, and Even Their Own CEO Resolutions Team Couldn't Fix It I am a property owner who trusted Belong Home to manage my Helotes, Texas rental property for an entire year. What I experienced was not property management — it was neglect disguised as a service. For the full duration of my contract, Belong never once conducted a routine property inspection. Not one check-in. Maintenance requests went unaddressed in any reasonable timeframe. I firmly believe their failure to maintain my property is the direct reason my tenants chose not to renew. Belong didn't just fail me — they failed my tenants too, and it cost me a renewal. When tenants vacated in May 2026, the situation became unacceptable: My property was left damaged and unsecured. Belong took no action for seven days. I — the owner — had to travel to Texas myself to secure my own home. The security deposit was mismanaged. Belong structured it in installments, meaning it was likely never fully funded. To this day I have not received proper accounting or the funds I am owed. Unauthorized credits were applied to the tenant ledger without my knowledge or approval. I did everything right. I raised my concerns through proper channels. I contacted their CEO Resolutions Team directly — the highest internal escalation available to me. I engaged in good faith. Still no resolution. Still no accountability. Still no answers. When a company's own executive team cannot — or will not — make things right for a property owner, the public deserves to know. To any property owner researching Belong Home right now: please keep looking. Your home deserves better than this. *****UPDATE — Response to Belong Home's Public Reply****** Thank you for your public response Tami. However, your reply confirms exactly what I have been saying — and raises more concerns than it resolves. Regarding the Deposit-Free Program: The addendum referencing this program was never properly executed. It was not signed by all required parties making it unenforceable. You cannot waive a security deposit through a document that was never legally completed. I never authorized this arrangement and was never properly informed that my property would be left without deposit protection. I also want to clarify for anyone reading this — deposit installments WERE collected from the tenants monthly in addition to rent. That money exists. Belong Home cannot claim the deposit was waived while simultaneously having collected those funds. I have the tenant ledger proving this. Regarding the accounting records sent June 11th: Those records were only provided after I sent formal demand letters citing Texas Property Code §92.103. That documentation was not proactively provided — it took legal pressure to receive basic transparency about my own property. Regarding property inspections: Your response says nothing about the complete absence of property inspections throughout the entire management period. Not one check-in. Not one proactive visit. This is a fundamental failure of property management. Regarding the seven day abandonment: Your response also says nothing about my property sitting damaged and unsecured for seven days after tenant vacancy while Belong did nothing. I had to travel to Texas myself to secure my own home. Regarding unauthorized credits: Credits were applied to the tenant ledger without my knowledge or authorization. Your response does not address this at all. Belong Home currently has 62 BBB complaints with 34 in the last 12 months. This response is exactly why.
- I recently worked with Joaquin and Federica during my leasing process, and overall, I truly appreciate the experience. Moving can be overwhelming, and while there were a couple of minor bumps and moments of confusion along the way, what really mattered to me was how those situations were handled.Joaquin was calm, responsive, and solution-oriented. When questions came up, he stepped in and made sure everything aligned with what was agreed upon. That level of follow through means a lot, especially during a move.Federica was also helpful in walking through the move-in details and making sure I had clarity on next steps. Once we connected directly, communication felt much smoother and collaborative.No process is ever perfect, but professionalism and accountability go a long way, and I felt supported in the end. I’m looking forward to getting settled into my new home.
- the questionaire was easy, to sign up and setpassword had some glitch
- Inspector was nice and informative!
- Great customer service
- It was great. They respond to questions and concerns really quickly!!
- Great communication
- I cannot say enough amazing things about the support I received during my move-in process from Gianella . From start to finish, she went above and beyond to make sure I felt comfortable, informed, and confident every step of the way. As someone with a learning disability, I truly appreciated the patience, kindness, and respect she showed while explaining everything clearly and in a way that made sense to me.She never rushed me, answered all my questions without judgment, and made what could have been a stressful experience feel smooth and positive. Her professionalism, compassion, and genuine care really stand out, and it made a huge difference in my experience moving into my new home.If you’re looking for someone who truly supports people and makes the process easy to understand, I highly recommend working with her. Thank you for making this transition such a great experience
- I had a great experience touring this home. The agent was very professional, friendly, and knowledgeable. They answered all of my questions and made the process smooth and comfortable. I truly appreciated their time and excellent customer service. Highly recommend!
- Very satisfied! The team was professional, responsive, and clear in communication. Looking forward to future collaboration.
- This company is very hard to get a hold of. I'm pretty sure they use AI because our conversation went like this. Me:"Hey Belong I'm out of town until Sunday can I see the place on Monday?" Belong:"we can show you the place on Monday but we're having a showing this Friday. Let me know if you want to join that group?" Me:"No like I said earlier we are gone until Sunday and would like to view it on Monday" Belong:"I see that you're out of town until Monday. Would you like to view it on Friday?" Me:"Are you listening to me. I'm not in the area on Friday" Belong:"I see that you would like to see the place on Monday. Would you like me to add you to the group tour on Friday?" Then we saw the place and loved it. Reached out immediately to sign paperwork. We called the number. Waited on hold for 25 minutes. I reached out by text message and that went like this. Me: "We love the spot and would like to sign a lease" Belong:"Great to hear that you would like to move in. I can start the next steps now. Can i give you a quick call now to go over timing and paperwork?" Me: "yes" Me: (an hour later):"you can call me now" Me:(two hours later): "is anyone there" Me" (three hours later): " Is their anyone who can call me" Belong finally responded with something generic by text 6 hours later that wasn't even true. Then I asked what happened they've ignored my questions told me lies about what they've sent. If they are this bad to get ahold of when just attempting to sign papers I can't imagine they would be any better if I had a plumbing emergency.
- Professional at its best! Highly recommended!!
- Marina was very informative about the house and helped us answer all questions we had. Great person and great experience much thanks to them.
- We love Belong. Super responsive and easy to work with!
- The warmth, promptness and helpfullness of everyone from team Belong was really amazing! They provide prompt supports and really makes anyone feel like home.
- Excellent services.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner