I strongly recommend Gianella Espichan and Daniel from Belong. Very professional and open minded. I would definitely want to work with them again. They help you get the deal done.
4.5 Out Of 5
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What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
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Tami Silks
VIP Member Relations Lead
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Alejandra Echartea
VIP Member Relations Specialist
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Loved by homeowners and residents
- Gianella Espichan and Daniel were very responsive and patient! They took extra steps and made an effort to get me the information I needed to help make my decision. I would strongly recommend working with either of them.
- My tour was great. I really appreciate the agent who met with me and took the time to show us the home last minute. She was very accommodating and professional.
- Juan has been great to work with throughout the process. He’s responsive, professional, and always clear in his communication. He made everything smooth and straightforward, and we truly appreciate the support. Looking forward to continuing to work with Juan and the Belong Homes team.
- Great experience with everyone
- We worked with Joaquin to secure our new rental and are very pleased with his work and willingness to go above and beyond. This company is overall responsive and reliable to meet with future tenants needs.
- So helpful with everything and very kind and professional
- Gianella was great to work with throughout the entire process. She was very punctual, responsive, and professional from start to finish. We appreciated her help and support.
- Daniel was so professional. He assisted us with our Work Orders and was amazing.
- Continuously calling about my home despite multiple attempts to be removed from call list. Even after support response confirming i was removed, i got more calls that junk up my lead box on zillow. totally automated, very frustrating.
- Very nice now I’ll just have to do the application process
- We were very reluctant hiring a management company for our house. I have friends who have had bad experiences with management companies. With belong, we didn't have a worry. I will definitely recommend them and will be using them again in the future
- Prompt Response and Very Helpful
- This is my first time dealing with a property Management company. To date my experience has been great. Very professional and on point. I believe I've found the perfect company to represent us. The first week gave us 25 views in which we had 9 follow ups. I know we'll be signing our first contract anytime. The proof is in the numbers. I don't think I could've gotten this kind of exposure on my own. In all, well worth the investment to work with such professionalism.
- “The entire home process was executed with exceptional professionalism and efficiency. From the initial application down to the interview, every step was clearly communicated, well-coordinated, and handled with precision. What could have been a stressful experience was instead seamless and straightforward. The team demonstrated strong attention to detail, timely follow-up, and a genuine commitment to ensuring everything moved smoothly. I truly appreciated how organized and efficient the process was, making the overall experience not only simple but genuinely enjoyable. I would highly recommend their services to anyone seeking a streamlined and well-managed home journey.
- Juan is very helpful and It's great to work
- Excellent experience working with Gianella. She was very kind and professional throughout the entire rental process. She made everything very simple and fast. Highly recommended
- My partner and I had such a great experience working with our leasing advisor, Joaquin, who helped us get into a beautiful new home. Joaquin was incredibly helpful and walked us through all of the steps. He was kind and remained very responsive throughout the whole process. We appreciated working with an advisor so knowledgeable and communicative. Belong homes has a wonderful app that made the transition into the new home as smooth as possible, clearly listing out each step that needed to be taken. We absolutely recommend this process to anyone looking to rent or buy.
- Gianella was amazing! Friendly, kind, knowledgeable about the process which made the process easy.
- PLEASE PLEASE DO NOT RENT FROM THIS COMPANY. I REPEAT..... PLEASE PLEASE DO NOT RENT FROM THIS COMPANY. They are heavy on communication prior to lease signing, but after signing the lease, their response time is horrible. This is the worst property management company that I've ever encountered. They promise to call you back within an hour and never do. Your calls, emails, and entries on the app will go unresolved. They have not addressed ANY of my maintenance issues prior to move-in that they assured would be "an easy fix". TheY don't properly inspect properties for potential issues. The AI chat bot is horrible. They mark items as complete that have not even received a scheduled maintenance/technician appointment.
- As vendors we appreciate the transparency and quick turn around when it comes to communication. Sol has been amazing!
- Great and timely communication. Fast responses. Fast payment!
- Nathan was great in answering my questions and concerns I had.
- The reps that we worked with were super helpful and patient. We encountered some glitches with the platform and they walked us through every step.
- We’ve had a great experience working with Belong across multiple properties. Their team is professional, responsive, and very organized. Communication is clear, approvals are handled efficiently, and coordination is always smooth. We truly value our partnership and look forward to continuing to support their portfolio.
- It was simple and fast.
- Agent was really nice , on time and was able to help and guide with the process.
- Flawless Experience
- Joaquin was a wonderful representative to work with along with friendly and helpful. Their company overall is very responsive and flexible with viewing times. My overall experience was very positive. I am happy to recommend them. Their team seemed well organized, and did their best to meet all my requests. Thank you Belong!
- If only we had one, at least one, of the Belong reps people speak so highly of. But unfortunately we didn't!! One years experience with Belong is enough to last a life time. If you enjoy the run-around, AI letters, apologies and "thank you for your patience" then Belong is the company for you. Our landlord FINALLY got rid oof them. thank heavens. Look around, you'll find better.
- My wife and I have been looking at many rentals as we have been getting ready to move. Gianella made the process very easy and was so responsive with all of our communications. This is the kind of service and attention to detail that we have been looking for.
- They were so nice
- Everyone was so helpful in helping navigate the website and application process. Definitely recommend.
- Great service, was very detailed in my concerns and was able to resolve the issue promptly. Love the team over there.
- The experience with Belong was awesome. They recently aided my partner and I in getting our first apartment. They communicated well on multiple platforms and addressed all the questions we had. We are still in the moving process but it’s going great.
- Wonderful host beautiful home.
- Great and fast
- I was happy with the person who showed the house very professionally
- Contact and Communication with Belong has always been excellent and greatly appreciated.
- Terrible communication. Very poor, weeks-long response times. While it was once a small local Bay Area company, employees appear to be in overseas call centers. Their only U.S.-based "headquarters" is now in Florida. High employee turnover.
- Working with Belong Home has been a fantastic experience. Mr. Juan, Ms. Valerie, and Mr. Daniel are professional, respectful, and highly organized—always clear, responsive, and easy to coordinate with. They make vendor work seamless and efficient. Truly a pleasure to partner with a team so committed to quality and professionalism!
- Working with long was a great experience. They were very communicative and thorough throughout the whole process as well as very patient with me and my work schedule, I would definitely work with them in the future if the opportunity presented itself as well as I suggest others to work with them as well
- Everything was very clear and the process went smoothly
- Update: 27 Feb 2027 I am modifying this review form 1 star to 4 Belong has fixed all issues described below to my entire satisfaction. My confidence is restored. It is refreshing to see how feedback was taken seriously and things fixed in a few days. ****Original review**** I am giving 1 start because the system won't allow me to give zero stars. I am completely disappointed, with the service. Since we signed with this company the amount of work has tripled fixing Belong's errors. Here is the list: 1. Charged me for services that never were approved 2. By talking to the tenant directly we found Belong never performed a service they charged me for. 3. During the sales calls they committed to something they didn't want to honor. 4. Their portal has many defects and malfunctions (errors while trying to access documents, doubled charges, incorrect EOIs just to name a few) 5. They took 8 weeks to cancel a wrong charge in my account. 7. The cleaning crew they sent did a terrible job, left dirty windows and floors, and disappeared the gas key from the fireplace, which has not been replaced by the way. 8. If you don't have an SSN they won't pay you electronically, so if you hold an ITIN beware because they send you a check weeks late. I have more but no more space on the review.
- Everybody was amazing, they were extremely communicative and patient with me dealing with my work schedule. This was definitely a great experience.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner