Overall great experience
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- I like the prompt service. and feel that I am in good hands.
- Extremely responsive, quick and accurate in every email.
- We’ve had a very positive experience with Belong Homes during the onboarding process. We are currently in talks with Juan, the Vendor Manager, who has been absolutely superb to work with. His knowledge, dedication, and respectful approach toward vendors make the process smooth and professional. We are very eager to work with Belong Homes and are currently waiting for access to the vendor portal. Once we receive it, we look forward to receiving work orders and providing the highest quality service to your clients.
- As an add-on to my prior review of Belong, I had asked for the tenant documents after they signed the lease. Never got them. When we parted ways soon after, I requested the applications, the credit checks and the background checks. I have hounded them weekly for these for several months now and have been passed from customer service rep. to customers service rep always promising to get back to me. I finally get a response this week that says they don't have ANY of those documents except one of the background check records. They "don't keep any of those records beyond the application process". Sounds fishy to me. Either they never did the credit checks, which is highly plausible, or they don't keep very good records and can't seem to find information on the tenants they lease to. BEWARE.
- It was great working with Mariana. She makes things so easy from our end so that we can finish the work on time, and any sort of support we need, she is always there. Very communicative and responsive
- This was my first experience with belong and they were amazing! Quick responses, open to clarify and simply easy to work with. Gianella was so sweet!
- The showing and the contact. I just don't have a 700 score. I wanted to rent the property I just don't have that credit score to get it.
- My experience during the application process for this property management company has been great because of the responsive, professionalism, and proactive care when I was experiencing a tough time gathering my information/ online apps. The agents turned my frustration to hassle free experience with their clear communication, and a welcoming respectful attitude that made me feel supported.
- Very cooperative, was able to walk around & visualize my things there
- Your realtor was very helpful and friendly had a great experience
- Organized and responsive
- My tour Guide did very well
- Excelente service and profesional staff, very happy
- I have had no positive experience in coordinating with Belong. Each time has always been more than a hassle. For example: This past time trying to schedule the AC to get fixed, we scheduled for someone to come out on a Friday and Belong said they would give me a call Friday morning when the vendor was on the way. All this time I was communicating with 2 separate people in scheduling. Friday comes, I get no call and no one shows up. The next Monday I get a call from the actual vendor to schedule. We scheduled for the upcoming Wednesday and they came out for a bid. I got a call on Wednesday or Thursday from Belong trying to schedule this appointment that had already happened. They were completely unaware that the vendor had even come out. I had to be the one to inform them and give an update. The price and task were very large so our homeowner wanted a second bid, which is fine and I understand. We arranged for someone to come out that next Friday. After that appointment, Belong called me to schedule the actual repair on the AC. They really wanted to come on Monday so I made some calls and had other people change their schedules to make this happen. I made them aware of getting Monday to work and also mentioned that Wednesday would be better scheduling wise, but we confirmed Monday. I then received another call about 5 minutes later from the same individual (again a different person from who I had been chatting on the app with) and they told me that Wednesday would actually work for them. This was better for me to be able to make happen, so I cancelled all the arrangements I had made with other people for Monday. Wednesday was confirmed. On Saturday (the next day) I got a message from the person I had been messaging on the app with (different from the phone calls) to confirm MONDAY. I messaged back that this was the original plan but it had been changed to Wednesday via phone call by an agent. The person I was messaged seemed to have no idea about this and informed me that Wednesday would absolutely NOT work and that Monday was “completely locked in”. This was very frustrating as I was communicating with several different agents from Belong and it was clear they were not all on the same page. I am not sure why they incorporate so many individuals, as it did nothing but cause confusion. This example is only one of many where miscommunication is very prevalent with Belong. We have had several instances where there is poor communication due to multiple individuals from Belong scheduling and miscommunication with vendors/not even being aware that a vendor came. This company has proven to be very hard to work with as far as scheduling and communication goes. I find it easier to get ahold of the vendor and scheduling directly with them to avoid the middleman that is Belong.
- We couldn’t ask for a better move, especially Federica is making our move very easy and we appreciate her.
- Very professional and understanding
- people are very positive and helpful! i really like the service.
- We were able to obtain the dryer within a short timeframe after submitting our request. We appreciate your assistance.
- Very professional and polite.
- They kept me postdated with updates about the showing. And they were friendly.
- Rápida comunicación, explicación del problema y reparación.
- Good. It is a great tool.
- Thanks for being patient with me. Since my deposit was doubled and the rent was increased at the last minute. It’s taking me some time to gather my funds.
- I'm fed up with the lack of responsiveness. When I moved in to a Belong home, it was not cleaned, trash was all over the garage, the heating was not working (it was December) and it took 2 months to get it fixed! I've reported a number of issues in the move in home inspection report, not a single one received even an acknowledgement, let alone a fix without me opening an additional issue with them. Then recently they almost doubled the liability insurance cost with 0 communication about it. Now I've submitted another repair request and I have to go through their damn buggy AI that crashed on my multiple times, needing to redo the whole conversation on the mobile app and figure out just what kind of response it expects when asking when I'm available. Then absolutely nothing happened for 2 weeks. Now I see I have the option to schedule a phone consultation!? What the hell? I've already given my availability and why on earth do I have to reach out again??? It doesn't work anyway. I've scheduled it (multiple times), it said an invite is on the way. It never arrived. The scheduled time has come and gone with nothing happening. Now I've emailed them and it's the AI responding yet again...
- Great experience during onboarding so far. They were very responsive to all questions we had, and made the application process smooth. Even when we had a hiccup or needed a quick response we knew we could count on them, and they also offer text exchange which was helpful. Would recommend you give them a shot in future rental properties you may be in search for or listing for yourself.
- Joaquin did an amazing job answering our questions, being responsive, and helping us through the process. We experienced a tech issue during the signing of our lease and he was able to get the problem fixed quickly with very little stress caused for us. Easily the most communicative assistance I’ve ever had from a property management company.
- Communication was great.
- Great service was provided.
- The rental process through Belong was a wonderful experience. Being newly divorced and starting over from scratch was scary. I saw the house and fell in love with it immediately, it was the perfect size, location and price. Everyone at Belong were extremely helpful and I was approved within 24 hours of submitting my application. I highly recommend Belong!
- Thank you for the opportunity to start a new chapter!
- Joaquin was great and answered all my questions. The process was very fast. I was able to apply, go through the interview process, tour, and receive the lease in less than 24 hours.
- Valeria suggested a "Meet video" and we affirmed with both Tessa and me online. I'm sure we'll work well together. We extablished a weekly followup each Thursday 3:00pm
- Michael replied so fast, I have never seen services that quick.
- Any prospective homeowner that thinks this company is the right route let me educate you a little on their practices. We needed a shower regrouted. Belong quotes $2300. The man hired to do the job only charged Belong $150. We needed a front step leading to our porch replaced... literally some nails and lumber to build a 36x18 in step....Belong said almost 250 for that repair. This company will do everything to squeeze money out of the homeowners. An almost TWO THOUSAND PERCENT markup on a home repair. Do not trust these people to take care of you. Rental application process takes up to 2 weeks and ask for way more financial information than what is considered normal.
- Nice sweet polite. Took time to message me. I appreciate the help. Thanks you
- Responded and fixed the problem quickly. Friendly and courteous. Did a great job. Good communication.
- Amazing very knowledgeable about rent
- It was clean and quiet. good one. The agent was professional too.
- Daniel was very professional in helping us through our rental process and we highly recommend him and Belong for easy and smooth processing. Thank you! We managed to rent our new home in Orlando!
- The Belong staff has been very helpful to me and my family from the moment I was approved for my home. Everything I asked was done in a very timely manner. The staff is very friendly and helpful and I would recommend anyone who is need of a home to apply with Belong.
- The host was every attentive, arrived on time and was able to answer all my questions.
- Winter was amazing; she lit up when speaking about the property and made us feel that we could call this place home.
- Daniel was so frendly and he explane to us evething verry good, we feel verry confortable with his work thanks!
- Be very cautious before renting with Belong. As part of my lease I was enrolled in Belong’s Liability Coverage Program, which they represented would handle liability-related damages. After a water leak damage incident, Belong initially charged me out of pocket for repairs. Only after repeated follow-ups did they submit a claim. They later reimbursed only part of the repair costs, not the full amount, and even charged a project management fee for handling the repairs. However, the affected party’s insurer (Allstate) later filed a subrogation claim for extra mitigation damages. The claim submitted through Belong’s liability program was denied by QBE, leaving me — the tenant who paid for this coverage — personally facing the claim. I contacted Belong’s Resolutions Team and Tami Silks multiple times, but even after months of follow-ups there has been no meaningful response or resolution. Because of this, I had to escalate the issue to the Washington State Office of the Insurance Commissioner. Based on my experience, I strongly advise others not to rent with Belong. They failed to take responsibility for a serious issue and left the tenant to deal with repairs and insurance claims alone. ------------- EDIT: (Response to Belong’s Tami's comment): Belong’s response continues to avoid responsibility and ignores the core issue — clear misrepresentation of the insurance coverage they charged tenants for every month. The water leak incident occurred in October, yet Belong did not file the insurance claim until February. In fact, this only happened after I was pursued by Allstate through a subrogation demand letter. Until then, Belong had taken no meaningful action to process the claim. During this entire period, Belong continued to assure that I was covered under their Resident Liability Coverage program, for which they charged a monthly fee. However, when the claim was actually needed, they shifted responsibility to the insurance carrier and stated the claim falls outside coverage. This raises serious concerns: Why was the claim not filed promptly in October when the incident occurred? Why did Belong collect monthly liability coverage fees if the coverage does not protect tenants from incidents like this? Why was the claim only filed after I was pursued by Allstate, months later? Instead of supporting their tenant, Belong delayed the process, allowed the situation to escalate, and is now distancing itself from the insurance coverage they promoted as part of their program. The home owner changed the management company mid-lease due to Belong's repeated failures in handling basic responsibilities. Belong failed to submit an insurance claim for several months after the issue arose in October 2025, did not communicate any updates or share relevant details with AllState, and kept me completely in the dark until I received a subordination letter from AllState directly. Despite this clear pattern of mismanagement, Belong is refusing to take any responsibility — citing the lease transfer to another management company as justification. This is disingenuous. The issue originated and should have been fully resolved under Belong's watch. They took no meaningful action for nearly four months, leaving the matter unresolved until March 2026. Belong's refusal to acknowledge accountability — simply because the lease has since moved on — is another attempt to evade responsibility for their own negligence. As the tenant, I am left bearing the consequences of failures that are entirely of their making.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner