They kept me postdated with updates about the showing.
And they were friendly.
4.8 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Or Go Straight To The Team That Fixes It
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Rápida comunicación, explicación del problema y reparación.
- Good. It is a great tool.
- Thanks for being patient with me. Since my deposit was doubled and the rent was increased at the last minute. It’s taking me some time to gather my funds.
- I'm fed up with the lack of responsiveness. When I moved in to a Belong home, it was not cleaned, trash was all over the garage, the heating was not working (it was December) and it took 2 months to get it fixed! I've reported a number of issues in the move in home inspection report, not a single one received even an acknowledgement, let alone a fix without me opening an additional issue with them. Then recently they almost doubled the liability insurance cost with 0 communication about it. Now I've submitted another repair request and I have to go through their damn buggy AI that crashed on my multiple times, needing to redo the whole conversation on the mobile app and figure out just what kind of response it expects when asking when I'm available. Then absolutely nothing happened for 2 weeks. Now I see I have the option to schedule a phone consultation!? What the hell? I've already given my availability and why on earth do I have to reach out again??? It doesn't work anyway. I've scheduled it (multiple times), it said an invite is on the way. It never arrived. The scheduled time has come and gone with nothing happening. Now I've emailed them and it's the AI responding yet again...
- Great experience during onboarding so far. They were very responsive to all questions we had, and made the application process smooth. Even when we had a hiccup or needed a quick response we knew we could count on them, and they also offer text exchange which was helpful. Would recommend you give them a shot in future rental properties you may be in search for or listing for yourself.
- Joaquin did an amazing job answering our questions, being responsive, and helping us through the process. We experienced a tech issue during the signing of our lease and he was able to get the problem fixed quickly with very little stress caused for us. Easily the most communicative assistance I’ve ever had from a property management company.
- Great service was provided.
- The rental process through Belong was a wonderful experience. Being newly divorced and starting over from scratch was scary. I saw the house and fell in love with it immediately, it was the perfect size, location and price. Everyone at Belong were extremely helpful and I was approved within 24 hours of submitting my application. I highly recommend Belong!
- Thank you for the opportunity to start a new chapter!
- Communication was great.
- Nice sweet polite. Took time to message me. I appreciate the help. Thanks you
- Joaquin was great and answered all my questions. The process was very fast. I was able to apply, go through the interview process, tour, and receive the lease in less than 24 hours.
- Valeria suggested a "Meet video" and we affirmed with both Tessa and me online. I'm sure we'll work well together. We extablished a weekly followup each Thursday 3:00pm
- Any prospective homeowner that thinks this company is the right route let me educate you a little on their practices. We needed a shower regrouted. Belong quotes $2300. The man hired to do the job only charged Belong $150. We needed a front step leading to our porch replaced... literally some nails and lumber to build a 36x18 in step....Belong said almost 250 for that repair. This company will do everything to squeeze money out of the homeowners. An almost TWO THOUSAND PERCENT markup on a home repair. Do not trust these people to take care of you. Rental application process takes up to 2 weeks and ask for way more financial information than what is considered normal.
- Michael replied so fast, I have never seen services that quick.
- Amazing very knowledgeable about rent
- Responded and fixed the problem quickly. Friendly and courteous. Did a great job. Good communication.
- Daniel was very professional in helping us through our rental process and we highly recommend him and Belong for easy and smooth processing. Thank you! We managed to rent our new home in Orlando!
- It was clean and quiet. good one. The agent was professional too.
- The Belong staff has been very helpful to me and my family from the moment I was approved for my home. Everything I asked was done in a very timely manner. The staff is very friendly and helpful and I would recommend anyone who is need of a home to apply with Belong.
- Winter was amazing; she lit up when speaking about the property and made us feel that we could call this place home.
- Daniel was so frendly and he explane to us evething verry good, we feel verry confortable with his work thanks!
- The host was every attentive, arrived on time and was able to answer all my questions.
- Be very cautious before renting with Belong. As part of my lease I was enrolled in Belong’s Liability Coverage Program, which they represented would handle liability-related damages. After a water leak damage incident, Belong initially charged me out of pocket for repairs. Only after repeated follow-ups did they submit a claim. They later reimbursed only part of the repair costs, not the full amount, and even charged a project management fee for handling the repairs. However, the affected party’s insurer (Allstate) later filed a subrogation claim for extra mitigation damages. The claim submitted through Belong’s liability program was denied by QBE, leaving me — the tenant who paid for this coverage — personally facing the claim. I contacted Belong’s Resolutions Team and Tami Silks multiple times, but even after months of follow-ups there has been no meaningful response or resolution. Because of this, I had to escalate the issue to the Washington State Office of the Insurance Commissioner. Based on my experience, I strongly advise others not to rent with Belong. They failed to take responsibility for a serious issue and left the tenant to deal with repairs and insurance claims alone. ------------- EDIT: (Response to Belong’s Tami's comment): Belong’s response continues to avoid responsibility and ignores the core issue — clear misrepresentation of the insurance coverage they charged tenants for every month. The water leak incident occurred in October, yet Belong did not file the insurance claim until February. In fact, this only happened after I was pursued by Allstate through a subrogation demand letter. Until then, Belong had taken no meaningful action to process the claim. During this entire period, Belong continued to assure that I was covered under their Resident Liability Coverage program, for which they charged a monthly fee. However, when the claim was actually needed, they shifted responsibility to the insurance carrier and stated the claim falls outside coverage. This raises serious concerns: Why was the claim not filed promptly in October when the incident occurred? Why did Belong collect monthly liability coverage fees if the coverage does not protect tenants from incidents like this? Why was the claim only filed after I was pursued by Allstate, months later? Instead of supporting their tenant, Belong delayed the process, allowed the situation to escalate, and is now distancing itself from the insurance coverage they promoted as part of their program. The home owner changed the management company mid-lease due to Belong's repeated failures in handling basic responsibilities. Belong failed to submit an insurance claim for several months after the issue arose in October 2025, did not communicate any updates or share relevant details with AllState, and kept me completely in the dark until I received a subordination letter from AllState directly. Despite this clear pattern of mismanagement, Belong is refusing to take any responsibility — citing the lease transfer to another management company as justification. This is disingenuous. The issue originated and should have been fully resolved under Belong's watch. They took no meaningful action for nearly four months, leaving the matter unresolved until March 2026. Belong's refusal to acknowledge accountability — simply because the lease has since moved on — is another attempt to evade responsibility for their own negligence. As the tenant, I am left bearing the consequences of failures that are entirely of their making.
- Jane communicated promptly.
- The real estate agent was very nice and helpful
- Has been a great experience, Daniel has been help us in each step, we are so happy for that, thanks!
- Great help and very nice staff!
- From the first phone call to getting us set up for signing lease Joaquin made the process super easy. Joaquin was absolutely amazing to work with!
- My experience with Belong has exceeded all my expectations. All thanks to Silvana Dávila, who went out of her way to ensure we received excellent service. She is an incredible worker—sweet, responsible, hardworking, and so much more. I have no words to describe the wonderful experience we had! We will always work with Belong thanks to the outstanding service Silvana provided!
- Ashley did a great job helping us resolve our issue!
- Joaquin was our leasing agent and was easy to communicate with, very accommodating, and overall did a great job of guiding us through our application process. I had a great experience with the Belong staff overall. They were consistently accommodating, responsive, and genuinely helpful whenever I had questions or needed assistance. Communication was clear and timely, and they always went out of their way to make sure everything was handled smoothly.
- Belong has a very strong team filled with really kind and knowledgeable people. We viewed the property once with Aaron and once with Allen (not sure of the spelling). They both were really kind and accomodating to all of our questions. They also were quick to take notes and photos to answer questions and ensure full transparency with the homeowners of the unit and us as the potential tenants. Allen even came from another city just to allow us to view the unit on such short notice too, and kept me in the loop about the timing of everything and was just overall really nice to work with. Kevin also interviewed us for the application process and was super nice. He explained all the policies and procedures very carefully. He also was helpful when answering questions and being patient with us. Joaquin who was our leasing agent was a big help in navigating our lease process. The listing we chose was a hot commodity and he was very quick to provide clear, concise, and thorough responses. We really appreciate how quickly he would call us or send us updates as a few things would come up. Nonetheless, he helped with transparency and providing a safe and positive experience. I really enjoyed chatting with him and feeling like we mattered as more than just tenants but as people. I would definitely recommend Belong for first-time renters!
- Worst company in terms of ethics. Stay away from them. I really hope no one else gets impacted by them and have to see their evil face.
- Great customer service
- Belong took care of our rental and it was a great experience for us.
- Charlie is very prompt and take initiative to provide the service.
- Joaquin did an outstanding job helping with find our new home. He was extremely tentative, very responsive, and made the process seamlessly. From the application process, to the interview, showing the home and signing the lease. Couldn’t have made it easier. Thank you Belong team and Joaquin.
- Very efficient, on top of getting back to us and answering any and all questions. Made the whole application process easy and quick. Couldn’t thank them enough!
- Awesome company, everyone super helpful!
- I would rank this as five stars, but I am holding off until such time as I am approved for the renting this property. So far, everyone I have dealt with in this company has truly embraced the entire paradigm of good customer service.
- Good customer service, prompt response to my questions.
- My experience with Belong was quick and responsive during the inquiry / application process. We connected virtually and were able to get all of my questions answered within a timely manner.
- I’d give ZERO STARS if i could. DO NOT TRUST THIS COMPANY. The most complicated process and clear lack of professionalism is crazy. It’s way too much to write out but we’ve been through the wringers with this company. ALL REVIEWS ARE BOTS, DO NOT TRUST OR USE THIS COMPANY
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner