A perfecting home.
4.5 Out Of 5
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What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
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Tami Silks
VIP Member Relations Lead
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Alejandra Echartea
VIP Member Relations Specialist
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Loved by homeowners and residents
- Communication made easy. Thank you all for the support!
- Great comunication
- Very fast response, and easy to used side.
- Our experience with Belong has been extremely frustrating during a very stressful housing situation.We learned that the home we were renting was headed toward foreclosure and reached out multiple times with concerns. Each time, we were reassured that everything was fine and were not provided with clear information about what was happening with the property.Most recently, after we notified Belong that the foreclosure sale had taken place and that ownership of the home had changed, we did not receive a response for three days. Instead, we received a notice on our door stating that rent was owed. Later that same day, we finally received an email saying they were looking into the situation.As tenants, we expected more timely communication and guidance regarding a property undergoing foreclosure and a change in ownership. The lack of clear information and delayed responses created unnecessary confusion and stress during an already difficult situation.I hope Belong improves communication with tenants facing complex housing issues in the future.
- Since, 2022, BeLong has been managing my Condo while living in Japan. Consistently, they have gone beyond expectations to provide the utmost professionalism and care for my tenants! I strongly recommend them for anyone searching for.
- Very professional.
- Everything was taken care of in 1 day. Kevin and Joaquin were amazing.
- The application process was easy
- Jefferson is awesome, he is fast in responding and friendly
- Thank to all the person helping us true this process and for the support, dedication, and the guidance. Gianella i really appreciate all your help God bless you, and all the belongs family.
- She was so sweet and kind and ready to help me
- Miguel Castillo Aicguchi is always quick to reply and helpful with my requests/needs! Thank you Miguel for your promptness and helpfulness.
- Thank you so much to the entire Team.I truly appreciate your professionalism and support throughout this process.
- I have been without a functional sink in my unit for 10 days, despite multiple requests for repair. On May 29, Belong explicitly promised that action would be taken today. No maintenance personnel appeared, and I have received no further communication or updates. This constitutes a breach of the implied warranty of habitability. My previous attempts to resolve this issue through Belong established communication channels have been ignored. I will be filing a formal complaint with the City of Emeryville Code Enforcement Division and reaching out to Echo Housing for tenant advocacy and mediation assistance. I have documented the duration of this issue and the broken promise regarding today's repair, and I am prepared to escalate this through all available local government and legal channels.
- From the very beginning of our leasing process, Mr. Daniel provided an exceptional level of service that went far beyond what we expected from a property management or leasing experience. He truly served as a matchmaker for our home, not simply a representative completing paperwork. He helped us navigate the process with clarity, professionalism, and a level of attentiveness that made us feel supported and respected at every stage. Dr. Davis and I were making a serious decision regarding our next home, and what stood out most about Mr. Daniel’s approach was how efficient, responsive, and solution-oriented he remained throughout the entire process. He communicated clearly, followed up when needed, and made sure we had what we needed to confidently move forward without unnecessary delays or confusion. In a market where it is easy to feel like “just another applicant,” Mr. Daniel made the experience feel personal, organized, and well-managed. What I appreciated most was his ability to provide direct clarification on key lease considerations in a way that was professional and timely. Our questions were not treated as an inconvenience, they were addressed with respect, patience, and a real effort to ensure we understood expectations before signing. That matters, because a lease is a legal commitment, and strong service shows up in the details. The process felt transparent, structured, and fair, which created trust. Overall, Mr. Daniel helped make the experience feel smooth and high quality, and because of his professionalism, Dr. Davis and I just signed our lease with confidence and excitement. We are grateful for how he guided us from inquiry to execution and we genuinely look forward to our tenancy experience with Belong. If you’re considering leasing through Belong, I strongly recommend moving forward, especially if you have the opportunity to work with Mr. Daniel, because his service reflects what customer experience should look like: responsive, clear, respectful, and consistent.
- My experience with Belong has been positive overall, particularly in terms of communication and accountability from their Member Success team. While there were some initial misunderstandings during the leasing and application process, the team took ownership quickly, clarified the situation, and worked toward resolving the issues. My concierge, Sam, has been responsive, empathetic, and proactive in escalating concerns to management and keeping me informed along the way. What Belong does well is maintaining open communication and showing a genuine willingness to resolve issues rather than deflect them. As a property owner, that transparency and follow-through matter a lot to me. I appreciate them!
- The person who was giving the tour was very helpful, was able to amswer our questions
- I appreciate everything you did to help me secure this rental property. The service and concern for me was amazing. Thank you for the customer service even when the landlord was being extremely difficult.
- Joaquín was incredibly patient and helpful throughout the entire process. We are thrilled with our rental! It’s truly a dream house! Thank you once again!
- Love them home and was happy to see it.
- He has helped so much! Great concierge
- I'm very satisfied with the customer service provided by Home Advisor Salvatore ("Sal"), and the other representatives Alexandra and Rebeca. They've followed-up and answered many of my detailed questions.
- Efficient, well-organized, and dependable property management team. Excellent experience.
- Extremely frustrating experience with Belong as a landlord. Communication is incredibly slow, and it is very difficult to connect with anyone beyond the assigned “concierge.” Nobody else seems empowered to help, which creates a bottleneck for even basic issues. Instead of simplifying property management, they became an added layer of friction between the tenant and us as owners. Whenever a maintenance request came in, I still had to personally figure everything out myself. I’ve been trying to terminate my management agreement for the past 4 weeks, and there has still not been a proper handoff of documents or transition process. I also still do not have access to the owner portal despite asking repeatedly for several days. The biggest shock: today I learned they apparently never collected a traditional security deposit from the tenants — despite us previously being told there was approximately one month’s rent held as a deposit. As a landlord, that is deeply concerning. If major damage happens, what exactly is the protection process? Overall, the experience has felt disorganized, unclear, and unnecessarily difficult.
- I would appreciate a resolution. Upon my walk through, I discovered: Personal items in the garage, and scratches on the garage door (as if there may have been a squatter) Utilities were shut off (couldn't verify if light, water, heat, etc was in working order) A letter tapped to the door in reference to the home owner not making their mortgage payment and truist bank unable to reach them. I am concerned, disappointed , and unsure if this rental is even valid. I would like for this to be handle quickly. However, I can only wait in hopes I will be assisted soon. UPDATE: Onela and Victoria have gone above and beyond to be responsive and communicative with regards to our concerns. We have additional items to be addressed but feel confident that through continued collaboration, all of our issues will be rectified as the customer service offered has been exceptional.
- On time and fast to respond
- On time, detailed and very professional
- Belong Home turned out to be a smooth and legitimate renting experience. The application and touring process were easy, and communication was professional.
- Amazing as always :)
- Joaquin was professional, communicative, and made the process smooth from start to finish. I really appreciated his help and guidance throughout. Belong homes made the rest of the process easy. They have a great app that walks you through each step of the process to set up your home for move in. Thank you to our great leasing advisor Joaquin, and to belong homes for this easy process.
- Very patient and informative, we need more service like this
- So far so good. All communication has been personable amd professional. I m excited to rent our property out thru Belong. Getting our property ready.
- Our experience with Belong was genuinely positive from start to finish. Gianella and Daniel were incredibly communicative, transparent, and supportive throughout the entire application process.Our situation wasn’t completely traditional, but they took the time to understand it, advocate for us, and present our case thoughtfully to the homeowner. We always felt respected, informed, and supported, even during moments of uncertainty.Their professionalism, responsiveness, and willingness to go above and beyond made a huge difference for us. We’re very grateful for their help and truly appreciate the care they put into making this a smooth experience.
- Initially, I had a good experience with Belong. They accepted my application within a day for a rental, and were efficient. But it has been the WORST to get any kind of maintenance done. There were issues with my rental upon moving in (e.g., closet door was broken, bathroom fan not working, wood window trimming ripped off and left out), and it took 6 weeks to fix these things. I had another maintenance issue recently, and I was told they would have someone come look at the issue between 9-5pm. Nobody came by, so at 5pm I had to leave for an appointment. At 5:30pm I was bombarded by phone calls from different area codes, asking where I was because the maintenance person was outside waiting for me. I told them I couldn't head back home at that point, and they didn't take "no" for answer. They continued to call me from multiple phone numbers after I ended the call. I could write a whole novel about other issues I have with Belong, particularly on the maintenance services side of things, but overall, I would say their communication and timeliness is terrible.
- Very responsive and helpful! They were kind and informative too!
- Long story short, I am actively dealing with a complicated tenant situation. I was referred to BelongHome from my uncle and this is exactly what I've been looking for in a Property Management company. I wish I would have listened to my uncle the first time he referred me to belong, I likely wouldn't be in the situation I'm in now. That said, Larry is so cool. He was thorough in his delivery, he was (is) always offering time to connect for any unanswered questions, I appreciated him being on camera, and he was very knowledgeable. I was bummed that our time together stopped at onboarding. He set the bar high for the next set of belong teammates I work with going forward. n
- The process was smooth, booking a tour and the home was easy
- Its great experience working with Belong
- Great! All my questions were answered. I can’t wait to start this new chapter.
- Overall great experience
- Extremely responsive, quick and accurate in every email.
- I like the prompt service. and feel that I am in good hands.
- It was great working with Mariana. She makes things so easy from our end so that we can finish the work on time, and any sort of support we need, she is always there. Very communicative and responsive
- I thought I was being noble by going with a company that had good marks for tenants. But this is because theyll make the homeowner pay for anything the tenant requests - I’m out thousands for a beautiful house I lived in happily and without major issue for years. I’m fine paying for stuff that is broken but a new floor? New walls? The tenants knew the magic words that turned their preferences into safety and liability issues. I’m out of money and not out of my contract. Honestly one of the worst decisions I’ve ever made to trust my home to this company.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner