Juaquin is very helpful, knowledgeable and provided exceptional customer service. I appreciate his quick response to questions and help in completing application when I had problems.
4.5 Out Of 5
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What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
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Email any of them directly. The address is theirs, not a queue.
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VIP Member Relations Lead
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Alejandra Echartea
VIP Member Relations Specialist
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Loved by homeowners and residents
- Joaquin did an amazing job - constant and helpful communication, works super quick and was extremely helpful! Even hopped on a personal call with me to review everything live which expedited the process and was super easy to talk to. Would definitely recommend their services again!
- Hi! I have just got my condo rented through Belong. I had an amazing experience. The team is experienced and they responded to all my questions in a very timely manner. Excellent communication and customer service. Due to their marketing skills, the condo got rented out within a day and that too at the asking price! Thanks again!!
- As vendors, we had a great experience with Sol - timely, great communication and available when needed.
- After further review, we noticed that your credit score history does not meet our qualifications. We would love to have you as our next resident so if you would like to add a guarantor, this may help qualify your application. Please note that to qualify, guarantors need to have a 700+ credit score and earn 72x the annual rent in gross annual income. To add them to your application, please send me their full name, phone number, and email. Please let me know if you have any questions about our qualifications, or if there is anything I may be able to help with.
- Juaquin was amazing! Excellent communication, quick response to questions, and able to help when completing application. He is very knowledgeable and personable! Highly recommend!
- Gianella was fantastic! Her quick and clear communication during our entire process was impressive. She made everything very easy and answered all questions we had right away. I would highly recommend Belong Home and only want to work with this company moving forward for any rentals.
- Great experience. Good payment timing and wonderful communication.
- Responds quickly to question
- Jane is very easy to communicate with, she's open to feedback and does what it takes to get the mission handled. Way to go Jane!
- Quick and smooth great tech
- the questionaire was easy, to sign up and setpassword had some glitch
- I recently worked with Joaquin and Federica during my leasing process, and overall, I truly appreciate the experience. Moving can be overwhelming, and while there were a couple of minor bumps and moments of confusion along the way, what really mattered to me was how those situations were handled.Joaquin was calm, responsive, and solution-oriented. When questions came up, he stepped in and made sure everything aligned with what was agreed upon. That level of follow through means a lot, especially during a move.Federica was also helpful in walking through the move-in details and making sure I had clarity on next steps. Once we connected directly, communication felt much smoother and collaborative.No process is ever perfect, but professionalism and accountability go a long way, and I felt supported in the end. I’m looking forward to getting settled into my new home.
- Great customer service
- I would not recommend Belong Property Management to anyone looking for a company that actually communicates with its clients or delivers on the services it advertises. Communication was one of the biggest issues throughout my experience. Every time I reached out with questions or concerns, I ended up speaking with a different representative. There was no continuity, no accountability, and I constantly had to explain the same issues over and over again. It felt impossible to get clear answers or have anyone take ownership of resolving problems. I was also charged for services that, in my experience, were never actually performed. When I questioned these charges, I received inconsistent responses instead of clear explanations or documentation. The repair process was equally frustrating. The repairs that were completed were, in my opinion, handled improperly, resulting in inflated costs without corresponding quality. Rather than protecting my interests as a property owner, I felt like unnecessary expenses were being added. Another major disappointment was the handling of tenant damage. Belong failed to hold the tenants accountable for damage that went well beyond normal wear and tear. Instead, I was left covering costs that I believe should have been the tenant's responsibility. Overall, I paid for professional property management but did not receive the level of service that was advertised. Between the poor communication, questionable charges, costly repair handling, and failure to properly address tenant-caused damage, my experience was extremely disappointing. I cannot recommend Belong based on my experience.
- Inspector was nice and informative!
- Mr. Juan from Vendor Onboarding team was such a professional and a warm personality. He aided all throught the Onbaordinng Process and ensured that our LLC was Mentioned to the Dispatchers. I am truly grateful for this.
- Great communication
- It was great. They respond to questions and concerns really quickly!!
- I cannot say enough amazing things about the support I received during my move-in process from Gianella . From start to finish, she went above and beyond to make sure I felt comfortable, informed, and confident every step of the way. As someone with a learning disability, I truly appreciated the patience, kindness, and respect she showed while explaining everything clearly and in a way that made sense to me.She never rushed me, answered all my questions without judgment, and made what could have been a stressful experience feel smooth and positive. Her professionalism, compassion, and genuine care really stand out, and it made a huge difference in my experience moving into my new home.If you’re looking for someone who truly supports people and makes the process easy to understand, I highly recommend working with her. Thank you for making this transition such a great experience
- I had a great experience touring this home. The agent was very professional, friendly, and knowledgeable. They answered all of my questions and made the process smooth and comfortable. I truly appreciated their time and excellent customer service. Highly recommend!
- Very satisfied! The team was professional, responsive, and clear in communication. Looking forward to future collaboration.
- Professional at its best! Highly recommended!!
- Marina was very informative about the house and helped us answer all questions we had. Great person and great experience much thanks to them.
- 0/10 Do not recommend. My experience with this property management company was extremely disappointing. We paid the application fees, only to be denied based on credit and income requirements that were never made clear upfront. It felt like the qualifications were so unrealistic that it made me question whether applicants ever had a fair chance. We left feeling like we had simply paid application fees for nothing and felt like it was a scam. To make matters worse, the property was advertised as available for immediate move-in, but when we viewed it, repairs still needed to be completed and some of the previous tenant’s belongings were still inside the home. It was clearly not move-in ready. I understand that property owners have the right to set screening criteria, but those requirements should be clearly disclosed before people spend money on non-refundable application fees. Being transparent about qualifications and ensuring a property is actually ready before advertising it as available would save prospective tenants time, money, and frustration.
- The warmth, promptness and helpfullness of everyone from team Belong was really amazing! They provide prompt supports and really makes anyone feel like home.
- We love Belong. Super responsive and easy to work with!
- Excellent services.
- A perfecting home.
- Thank you team and especially Valentin for the professional communication throughout the experience as vendors in this case. We truly appreciate your partnership. Ignacio Arriaga Ignacio`s Handyman Services
- Great comunication
- Communication made easy. Thank you all for the support!
- Very fast response, and easy to used side.
- Everything was taken care of in 1 day. Kevin and Joaquin were amazing.
- Very trash company. Our house was supposed to be ready on 6.22 but when we checked, the house was most certainly not ready. They didn’t follow the contract, did not respect the tenant or the home owner
- Very professional.
- The application process was easy
- Since, 2022, BeLong has been managing my Condo while living in Japan. Consistently, they have gone beyond expectations to provide the utmost professionalism and care for my tenants! I strongly recommend them for anyone searching for.
- Jefferson is awesome, he is fast in responding and friendly
- Miguel Castillo Aicguchi is always quick to reply and helpful with my requests/needs! Thank you Miguel for your promptness and helpfulness.
- Thank to all the person helping us true this process and for the support, dedication, and the guidance. Gianella i really appreciate all your help God bless you, and all the belongs family.
- Thank you so much to the entire Team.I truly appreciate your professionalism and support throughout this process.
- She was so sweet and kind and ready to help me
- From the very beginning of our leasing process, Mr. Daniel provided an exceptional level of service that went far beyond what we expected from a property management or leasing experience. He truly served as a matchmaker for our home, not simply a representative completing paperwork. He helped us navigate the process with clarity, professionalism, and a level of attentiveness that made us feel supported and respected at every stage. Dr. Davis and I were making a serious decision regarding our next home, and what stood out most about Mr. Daniel’s approach was how efficient, responsive, and solution-oriented he remained throughout the entire process. He communicated clearly, followed up when needed, and made sure we had what we needed to confidently move forward without unnecessary delays or confusion. In a market where it is easy to feel like “just another applicant,” Mr. Daniel made the experience feel personal, organized, and well-managed. What I appreciated most was his ability to provide direct clarification on key lease considerations in a way that was professional and timely. Our questions were not treated as an inconvenience, they were addressed with respect, patience, and a real effort to ensure we understood expectations before signing. That matters, because a lease is a legal commitment, and strong service shows up in the details. The process felt transparent, structured, and fair, which created trust. Overall, Mr. Daniel helped make the experience feel smooth and high quality, and because of his professionalism, Dr. Davis and I just signed our lease with confidence and excitement. We are grateful for how he guided us from inquiry to execution and we genuinely look forward to our tenancy experience with Belong. If you’re considering leasing through Belong, I strongly recommend moving forward, especially if you have the opportunity to work with Mr. Daniel, because his service reflects what customer experience should look like: responsive, clear, respectful, and consistent.
- I recently rented using belong.. customer service is horrible.. First, they put the wrong address on lease (address is non-existent). I have sent several emails to them and called the customer service. It has been 2 weeks but forget resolution... they have not even acknowledged the issue or provided any sort of ETA. 5 reminder and 1 customer service call latter (call had 30-40 mins time).. i am yet to get any ETA. Main issue with the company 1) It is very hard to contact them 2) They claim .. if you chat on app, you will get response in few hours.. but response never comes 3) AI chatbot is surprisingly bad... it keeps repeating same questions over and over again.. without trying to understand what customer is trying to ask.. it is kind of pre-AI era basis chat bots .. overall stay away from this company as much as possible.. my experiences are on renter side but i believe frustrated renters won't make happy homeowners.. so you can imagine
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner