Great communication
4.5 Out Of 5
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What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
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Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
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Tami Silks
VIP Member Relations Lead
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Alejandra Echartea
VIP Member Relations Specialist
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Loved by homeowners and residents
- It was great. They respond to questions and concerns really quickly!!
- I had a great experience touring this home. The agent was very professional, friendly, and knowledgeable. They answered all of my questions and made the process smooth and comfortable. I truly appreciated their time and excellent customer service. Highly recommend!
- I cannot say enough amazing things about the support I received during my move-in process from Gianella . From start to finish, she went above and beyond to make sure I felt comfortable, informed, and confident every step of the way. As someone with a learning disability, I truly appreciated the patience, kindness, and respect she showed while explaining everything clearly and in a way that made sense to me.She never rushed me, answered all my questions without judgment, and made what could have been a stressful experience feel smooth and positive. Her professionalism, compassion, and genuine care really stand out, and it made a huge difference in my experience moving into my new home.If you’re looking for someone who truly supports people and makes the process easy to understand, I highly recommend working with her. Thank you for making this transition such a great experience
- *****In response to Belong's latest reply I want to address several inaccuracies in this response directly. First, you state that you have personally called me and left voicemails that I have not returned. This is not true. The only call I have ever received from Belong throughout this entire process from was on June 5, regarding the garage door. No one from Belong has ever called me about the deposit or repair issues I have raised, and no voicemails on those topics have ever come through. Second, you state that no security deposit funds were ever collected. My own account ledger shows otherwise — it reflects a deposit charge of $74.88 and a pet deposit charge of $12.50, both collected as part of this tenancy. These are documented, itemized charges, not my interpretation of the lease. Third, a prior Belong representative had already begun processing a refund of my deposit on the basis that the residents forfeited it by abandoning the property and shutting off utilities. That representative verified my bank account through micro-deposits and informed me an earlier refund attempt had been rejected by my bank, then had me update my information so it could be reissued. That directly contradicts the claim that no deposit ever existed to return. Fourth, you cite Belong's A+ BBB rating as if it reflects a clean record. It does not. Belong currently has 62 BBB complaints on file, 34 of them in the past 12 months alone. An A+ rating reflects how a business responds to complaints, not the absence of them, and this volume of complaints should be part of the picture, not left out. Fifth, you originally posted my full legal name on this platform. After that post was flagged, it was quietly edited to show only my first name. If posting full names reflects standard practice and transparency, there would have been no reason to revise it after the fact. I am not confused about my own lease, and I am not going to let inaccurate statements about phone calls, deposits, or ratings stand uncorrected. To anyone reading this considering Belong: beware that representatives have made statements to me that do not match the facts on record, including claims about phone contact, deposit funds, and inspections. Please do your own research and keep your own documentation before relying on what you are told.
- Very satisfied! The team was professional, responsive, and clear in communication. Looking forward to future collaboration.
- We love Belong. Super responsive and easy to work with!
- Marina was very informative about the house and helped us answer all questions we had. Great person and great experience much thanks to them.
- Professional at its best! Highly recommended!!
- The warmth, promptness and helpfullness of everyone from team Belong was really amazing! They provide prompt supports and really makes anyone feel like home.
- Excellent services.
- Thank you team and especially Valentin for the professional communication throughout the experience as vendors in this case. We truly appreciate your partnership. Ignacio Arriaga Ignacio`s Handyman Services
- A perfecting home.
- Communication made easy. Thank you all for the support!
- Property Owner — A Full Year of Neglect, and Even Their Own CEO Resolutions Team Couldn't Fix It I am a property owner who trusted Belong Home to manage my Helotes, Texas rental property for an entire year. What I experienced was not property management — it was neglect disguised as a service. For the full duration of my contract, Belong never once conducted a routine property inspection. Not one check-in. Maintenance requests went unaddressed in any reasonable timeframe. I firmly believe their failure to maintain my property is the direct reason my tenants chose not to renew. Belong didn't just fail me — they failed my tenants too, and it cost me a renewal. When tenants vacated in May 2026, the situation became unacceptable: My property was left damaged and unsecured. Belong took no action for seven days. I — the owner — had to travel to Texas myself to secure my own home. The security deposit was mismanaged. Belong structured it in installments, meaning it was likely never fully funded. To this day I have not received proper accounting or the funds I am owed. Unauthorized credits were applied to the tenant ledger without my knowledge or approval. I did everything right. I raised my concerns through proper channels. I contacted their CEO Resolutions Team directly — the highest internal escalation available to me. I engaged in good faith. Still no resolution. Still no accountability. Still no answers. When a company's own executive team cannot — or will not — make things right for a property owner, the public deserves to know. To any property owner researching Belong Home right now: please keep looking. Your home deserves better than this. *****UPDATE — Response to Belong Home's Public Reply****** Thank you for your public response Tami. However, your reply confirms exactly what I have been saying — and raises more concerns than it resolves. Regarding the Deposit-Free Program: The addendum referencing this program was never properly executed. It was not signed by all required parties making it unenforceable. You cannot waive a security deposit through a document that was never legally completed. I never authorized this arrangement and was never properly informed that my property would be left without deposit protection. I also want to clarify for anyone reading this — deposit installments WERE collected from the tenants monthly in addition to rent. That money exists. Belong Home cannot claim the deposit was waived while simultaneously having collected those funds. I have the tenant ledger proving this. Regarding the accounting records sent June 11th: Those records were only provided after I sent formal demand letters citing Texas Property Code §92.103. That documentation was not proactively provided — it took legal pressure to receive basic transparency about my own property. Regarding property inspections: Your response says nothing about the complete absence of property inspections throughout the entire management period. Not one check-in. Not one proactive visit. This is a fundamental failure of property management. Regarding the seven day abandonment: Your response also says nothing about my property sitting damaged and unsecured for seven days after tenant vacancy while Belong did nothing. I had to travel to Texas myself to secure my own home. Regarding unauthorized credits: Credits were applied to the tenant ledger without my knowledge or authorization. Your response does not address this at all. Belong Home currently has 62 BBB complaints with 34 in the last 12 months. This response is exactly why.
- Very fast response, and easy to used side.
- Great comunication
- The application process was easy
- Everything was taken care of in 1 day. Kevin and Joaquin were amazing.
- Very professional.
- Since, 2022, BeLong has been managing my Condo while living in Japan. Consistently, they have gone beyond expectations to provide the utmost professionalism and care for my tenants! I strongly recommend them for anyone searching for.
- She was so sweet and kind and ready to help me
- Miguel Castillo Aicguchi is always quick to reply and helpful with my requests/needs! Thank you Miguel for your promptness and helpfulness.
- Thank you so much to the entire Team.I truly appreciate your professionalism and support throughout this process.
- This company is very hard to get a hold of. I'm pretty sure they use AI because our conversation went like this. Me:"Hey Belong I'm out of town until Sunday can I see the place on Monday?" Belong:"we can show you the place on Monday but we're having a showing this Friday. Let me know if you want to join that group?" Me:"No like I said earlier we are gone until Sunday and would like to view it on Monday" Belong:"I see that you're out of town until Monday. Would you like to view it on Friday?" Me:"Are you listening to me. I'm not in the area on Friday" Belong:"I see that you would like to see the place on Monday. Would you like me to add you to the group tour on Friday?" Then we saw the place and loved it. Reached out immediately to sign paperwork. We called the number. Waited on hold for 25 minutes. I reached out by text message and that went like this. Me: "We love the spot and would like to sign a lease" Belong:"Great to hear that you would like to move in. I can start the next steps now. Can i give you a quick call now to go over timing and paperwork?" Me: "yes" Me: (an hour later):"you can call me now" Me:(two hours later): "is anyone there" Me" (three hours later): " Is their anyone who can call me" Belong finally responded with something generic by text 6 hours later that wasn't even true. Then I asked what happened they've ignored my questions told me lies about what they've sent. If they are this bad to get ahold of when just attempting to sign papers I can't imagine they would be any better if I had a plumbing emergency.
- Thank to all the person helping us true this process and for the support, dedication, and the guidance. Gianella i really appreciate all your help God bless you, and all the belongs family.
- From the very beginning of our leasing process, Mr. Daniel provided an exceptional level of service that went far beyond what we expected from a property management or leasing experience. He truly served as a matchmaker for our home, not simply a representative completing paperwork. He helped us navigate the process with clarity, professionalism, and a level of attentiveness that made us feel supported and respected at every stage. Dr. Davis and I were making a serious decision regarding our next home, and what stood out most about Mr. Daniel’s approach was how efficient, responsive, and solution-oriented he remained throughout the entire process. He communicated clearly, followed up when needed, and made sure we had what we needed to confidently move forward without unnecessary delays or confusion. In a market where it is easy to feel like “just another applicant,” Mr. Daniel made the experience feel personal, organized, and well-managed. What I appreciated most was his ability to provide direct clarification on key lease considerations in a way that was professional and timely. Our questions were not treated as an inconvenience, they were addressed with respect, patience, and a real effort to ensure we understood expectations before signing. That matters, because a lease is a legal commitment, and strong service shows up in the details. The process felt transparent, structured, and fair, which created trust. Overall, Mr. Daniel helped make the experience feel smooth and high quality, and because of his professionalism, Dr. Davis and I just signed our lease with confidence and excitement. We are grateful for how he guided us from inquiry to execution and we genuinely look forward to our tenancy experience with Belong. If you’re considering leasing through Belong, I strongly recommend moving forward, especially if you have the opportunity to work with Mr. Daniel, because his service reflects what customer experience should look like: responsive, clear, respectful, and consistent.
- Jefferson is awesome, he is fast in responding and friendly
- I appreciate everything you did to help me secure this rental property. The service and concern for me was amazing. Thank you for the customer service even when the landlord was being extremely difficult.
- The person who was giving the tour was very helpful, was able to amswer our questions
- My experience with Belong has been positive overall, particularly in terms of communication and accountability from their Member Success team. While there were some initial misunderstandings during the leasing and application process, the team took ownership quickly, clarified the situation, and worked toward resolving the issues. My concierge, Sam, has been responsive, empathetic, and proactive in escalating concerns to management and keeping me informed along the way. What Belong does well is maintaining open communication and showing a genuine willingness to resolve issues rather than deflect them. As a property owner, that transparency and follow-through matter a lot to me. I appreciate them!
- Joaquín was incredibly patient and helpful throughout the entire process. We are thrilled with our rental! It’s truly a dream house! Thank you once again!
- He has helped so much! Great concierge
- Love them home and was happy to see it.
- Our experience with Belong has been extremely frustrating during a very stressful housing situation.We learned that the home we were renting was headed toward foreclosure and reached out multiple times with concerns. Each time, we were reassured that everything was fine and were not provided with clear information about what was happening with the property.Most recently, after we notified Belong that the foreclosure sale had taken place and that ownership of the home had changed, we did not receive a response for three days. Instead, we received a notice on our door stating that rent was owed. Later that same day, we finally received an email saying they were looking into the situation.As tenants, we expected more timely communication and guidance regarding a property undergoing foreclosure and a change in ownership. The lack of clear information and delayed responses created unnecessary confusion and stress during an already difficult situation.I hope Belong improves communication with tenants facing complex housing issues in the future.
- On time and fast to respond
- Amazing as always :)
- I'm very satisfied with the customer service provided by Home Advisor Salvatore ("Sal"), and the other representatives Alexandra and Rebeca. They've followed-up and answered many of my detailed questions.
- On time, detailed and very professional
- Efficient, well-organized, and dependable property management team. Excellent experience.
- Belong Home turned out to be a smooth and legitimate renting experience. The application and touring process were easy, and communication was professional.
- I would appreciate a resolution. Upon my walk through, I discovered: Personal items in the garage, and scratches on the garage door (as if there may have been a squatter) Utilities were shut off (couldn't verify if light, water, heat, etc was in working order) A letter tapped to the door in reference to the home owner not making their mortgage payment and truist bank unable to reach them. I am concerned, disappointed , and unsure if this rental is even valid. I would like for this to be handle quickly. However, I can only wait in hopes I will be assisted soon. UPDATE: Onela and Victoria have gone above and beyond to be responsive and communicative with regards to our concerns. We have additional items to be addressed but feel confident that through continued collaboration, all of our issues will be rectified as the customer service offered has been exceptional.
- Joaquin was professional, communicative, and made the process smooth from start to finish. I really appreciated his help and guidance throughout. Belong homes made the rest of the process easy. They have a great app that walks you through each step of the process to set up your home for move in. Thank you to our great leasing advisor Joaquin, and to belong homes for this easy process.
- Very patient and informative, we need more service like this
- I have been without a functional sink in my unit for 10 days, despite multiple requests for repair. On May 29, Belong explicitly promised that action would be taken today. No maintenance personnel appeared, and I have received no further communication or updates. This constitutes a breach of the implied warranty of habitability. My previous attempts to resolve this issue through Belong established communication channels have been ignored. I will be filing a formal complaint with the City of Emeryville Code Enforcement Division and reaching out to Echo Housing for tenant advocacy and mediation assistance. I have documented the duration of this issue and the broken promise regarding today's repair, and I am prepared to escalate this through all available local government and legal channels.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner