We’ve had a very positive experience with Belong Homes during the onboarding process. We are currently in talks with Juan, the Vendor Manager, who has been absolutely superb to work with. His knowledge, dedication, and respectful approach toward vendors make the process smooth and professional.
We are very eager to work with Belong Homes and are currently waiting for access to the vendor portal. Once we receive it, we look forward to receiving work orders and providing the highest quality service to your clients.
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- This was my first experience with belong and they were amazing! Quick responses, open to clarify and simply easy to work with. Gianella was so sweet!
- The showing and the contact. I just don't have a 700 score. I wanted to rent the property I just don't have that credit score to get it.
- My experience during the application process for this property management company has been great because of the responsive, professionalism, and proactive care when I was experiencing a tough time gathering my information/ online apps. The agents turned my frustration to hassle free experience with their clear communication, and a welcoming respectful attitude that made me feel supported.
- Very cooperative, was able to walk around & visualize my things there
- Organized and responsive
- My tour Guide did very well
- Your realtor was very helpful and friendly had a great experience
- Excelente service and profesional staff, very happy
- Our move-in experience with Belong Property Management has been one of the most frustrating rental experiences we’ve had. We moved into the property with missing exterior door keys, no mailbox key, confusion around garage access, unresolved repair issues, exposed wiring in the garage, detached door hardware, and multiple condition concerns throughout the home. Many of these issues were identified immediately during move-in, yet we spent weeks going back and forth between multiple departments trying to get basic items acknowledged and addressed. Belong heavily emphasizes their Inspectify move-in process, requiring tenants to spend significant time documenting photos, notes, and property conditions. However, after completing the extensive walkthrough and submitting concerns through both Inspectify and the Belong app, we repeatedly found ourselves having to re-explain, re-document, and re-submit the same issues over and over again. It felt less like a supported move-in process and more like we were performing the property management company’s quality control responsibilities ourselves. Communication was fragmented with constant handoffs between team members, and many responses focused more on explaining internal processes than actually resolving problems. Even nearly 3 weeks after move-in, we are still dealing with unresolved maintenance concerns and appliance issues, including an oven malfunction. The most disappointing part is that many of these issues should have been identified and resolved before the home was ever listed as “move-in ready.” As tenants paying premium rental rates, we expected a home that was properly prepared, professionally cleaned, and fully functional on day one. To be fair, individual representatives like Belen were polite and responsive once involved, but the overall operational process and move-in standards fell far below expectations. I would strongly encourage anyone considering Belong to run the other way and do not look back.
- Very professional and polite.
- We were able to obtain the dryer within a short timeframe after submitting our request. We appreciate your assistance.
- We couldn’t ask for a better move, especially Federica is making our move very easy and we appreciate her.
- people are very positive and helpful! i really like the service.
- Very professional and understanding
- Good. It is a great tool.
- They kept me postdated with updates about the showing. And they were friendly.
- Rápida comunicación, explicación del problema y reparación.
- Thanks for being patient with me. Since my deposit was doubled and the rent was increased at the last minute. It’s taking me some time to gather my funds.
- Don’t trust this company!! Hard to get hold of, too mangers that don’t know what hell they’re doing and short staff that actually do the work. Gives the run around. Would not recommend especially in the Bay Area. Do your research and document everything.
- Great experience during onboarding so far. They were very responsive to all questions we had, and made the application process smooth. Even when we had a hiccup or needed a quick response we knew we could count on them, and they also offer text exchange which was helpful. Would recommend you give them a shot in future rental properties you may be in search for or listing for yourself.
- Joaquin did an amazing job answering our questions, being responsive, and helping us through the process. We experienced a tech issue during the signing of our lease and he was able to get the problem fixed quickly with very little stress caused for us. Easily the most communicative assistance I’ve ever had from a property management company.
- Communication was great.
- Great service was provided.
- Thank you for the opportunity to start a new chapter!
- The rental process through Belong was a wonderful experience. Being newly divorced and starting over from scratch was scary. I saw the house and fell in love with it immediately, it was the perfect size, location and price. Everyone at Belong were extremely helpful and I was approved within 24 hours of submitting my application. I highly recommend Belong!
- Michael replied so fast, I have never seen services that quick.
- Joaquin was great and answered all my questions. The process was very fast. I was able to apply, go through the interview process, tour, and receive the lease in less than 24 hours.
- Nice sweet polite. Took time to message me. I appreciate the help. Thanks you
- ######## STAY AWAY ############# Not a dependable company — mainly LATAM operating centers, no local presence, no idea of how to handle emergency situations. These guys seem to have run call centers and evolved to self promote them as property managers The two stars is because they do respond to emails but most often clueless of what’s going on
- Valeria suggested a "Meet video" and we affirmed with both Tessa and me online. I'm sure we'll work well together. We extablished a weekly followup each Thursday 3:00pm
- Amazing very knowledgeable about rent
- Daniel was very professional in helping us through our rental process and we highly recommend him and Belong for easy and smooth processing. Thank you! We managed to rent our new home in Orlando!
- Responded and fixed the problem quickly. Friendly and courteous. Did a great job. Good communication.
- It was clean and quiet. good one. The agent was professional too.
- The Belong staff has been very helpful to me and my family from the moment I was approved for my home. Everything I asked was done in a very timely manner. The staff is very friendly and helpful and I would recommend anyone who is need of a home to apply with Belong.
- Winter was amazing; she lit up when speaking about the property and made us feel that we could call this place home.
- The host was every attentive, arrived on time and was able to answer all my questions.
- Jane communicated promptly.
- Terrible experience, they no showed us and had multiple people scheduled at the same time. The team we contacted is not local and had no way of showing the property that we personally scheduled to see. We waited for 30 mins till we finally just left. The property itself entry way was gross and smelled. The lack of communication and no show not only wasted our time but made us never want to work with this company again.
- Daniel was so frendly and he explane to us evething verry good, we feel verry confortable with his work thanks!
- The real estate agent was very nice and helpful
- Has been a great experience, Daniel has been help us in each step, we are so happy for that, thanks!
- Great help and very nice staff!
- From the first phone call to getting us set up for signing lease Joaquin made the process super easy. Joaquin was absolutely amazing to work with!
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner