Jane communicated promptly.
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- The real estate agent was very nice and helpful
- From the first phone call to getting us set up for signing lease Joaquin made the process super easy. Joaquin was absolutely amazing to work with!
- Has been a great experience, Daniel has been help us in each step, we are so happy for that, thanks!
- Great help and very nice staff!
- Joaquin was our leasing agent and was easy to communicate with, very accommodating, and overall did a great job of guiding us through our application process. I had a great experience with the Belong staff overall. They were consistently accommodating, responsive, and genuinely helpful whenever I had questions or needed assistance. Communication was clear and timely, and they always went out of their way to make sure everything was handled smoothly.
- Belong has a very strong team filled with really kind and knowledgeable people. We viewed the property once with Aaron and once with Allen (not sure of the spelling). They both were really kind and accomodating to all of our questions. They also were quick to take notes and photos to answer questions and ensure full transparency with the homeowners of the unit and us as the potential tenants. Allen even came from another city just to allow us to view the unit on such short notice too, and kept me in the loop about the timing of everything and was just overall really nice to work with. Kevin also interviewed us for the application process and was super nice. He explained all the policies and procedures very carefully. He also was helpful when answering questions and being patient with us. Joaquin who was our leasing agent was a big help in navigating our lease process. The listing we chose was a hot commodity and he was very quick to provide clear, concise, and thorough responses. We really appreciate how quickly he would call us or send us updates as a few things would come up. Nonetheless, he helped with transparency and providing a safe and positive experience. I really enjoyed chatting with him and feeling like we mattered as more than just tenants but as people. I would definitely recommend Belong for first-time renters!
- My experience with Belong has exceeded all my expectations. All thanks to Silvana Dávila, who went out of her way to ensure we received excellent service. She is an incredible worker—sweet, responsible, hardworking, and so much more. I have no words to describe the wonderful experience we had! We will always work with Belong thanks to the outstanding service Silvana provided!
- Great customer service
- Worst company in terms of ethics. Stay away from them. I really hope no one else gets impacted by them and have to see their evil face.
- Ashley did a great job helping us resolve our issue!
- Belong took care of our rental and it was a great experience for us.
- Joaquin did an outstanding job helping with find our new home. He was extremely tentative, very responsive, and made the process seamlessly. From the application process, to the interview, showing the home and signing the lease. Couldn’t have made it easier. Thank you Belong team and Joaquin.
- Charlie is very prompt and take initiative to provide the service.
- Very efficient, on top of getting back to us and answering any and all questions. Made the whole application process easy and quick. Couldn’t thank them enough!
- Awesome company, everyone super helpful!
- Good customer service, prompt response to my questions.
- I would rank this as five stars, but I am holding off until such time as I am approved for the renting this property. So far, everyone I have dealt with in this company has truly embraced the entire paradigm of good customer service.
- Communicated Efficiently!
- I’d give ZERO STARS if i could. DO NOT TRUST THIS COMPANY. The most complicated process and clear lack of professionalism is crazy. It’s way too much to write out but we’ve been through the wringers with this company. ALL REVIEWS ARE BOTS, DO NOT TRUST OR USE THIS COMPANY
- My experience with Belong was quick and responsive during the inquiry / application process. We connected virtually and were able to get all of my questions answered within a timely manner.
- A Truly Professional Experience A Truly Professional Experience I recently had some challenges during the apartment retention process, and at first, things didn't go as expected. However, the way Belong's upper management stepped in was nothing short of amazing. They handled every misunderstanding with professionalism, empathy, and a genuine commitment to making things right. Their leadership and dedication turned a difficult situation into a positive outcome, restoring my trust and confidence in the company. This is what true professionalism and customer care look like. Shout-out to the Belong upper management team for going above and beyond! November 10, 2025 Unprompted review
- A Truly Professional ExperienceI recently had some challenges during the apartment retention process, and at first, things didn't go as expected. However, the way Belong's upper management stepped in was nothing short of amazing. They handled every misunderstanding with professionalism, empathy, and a genuine commitment to making things right.Their leadership and dedication turned a difficult situation into a positive outcome, restoring my trust and confidence in the company. This is what true professionalism and customer care look like.Shout-out to the Belong upper management team for going above and beyond!
- Joaquin, did an outstanding job for assisting us with renting the property. I had a great experience working with Joaquin. They were extremely helpful, professional, and responsive throughout the entire rental process. They explained everything clearly, answered all my questions, and made the process smooth and stress-free. I truly appreciate their support and would highly recommend them to anyone looking to rent a property.
- Super responsive - messaged them on Christmas Day of all days and still had my app processed and lease signed within 24hrs. Joaquin was very communicative and friendly. Made me feel super comfortable with the process!
- Luis was extremely patient, professional and knowledgeable about his role. He took the time to explain everything clearly. Thanks to his dedication and expertise!
- Found my home within just a couple of hours of contacting. Exceeded every expectation and was super helpful.
- Very impressive with the response time of the Belong agents during the holidays. I reached out on Christmas Day and was approved and signed my lease within 24hrs. Everyone I spoke with was very friendly and eager to get me moved in swiftly. Especially Joaquin my leasing advisor.
- Joaquin and the entire team made the entire experience seamless and manageable. Not only did they respond the same day as our request, they managed to get us a same day tour AND lease! We had searched for weeks before finally finding the right home and when we did, Belong homes made it happen. We can not wait for our move in date!
- They don’t fix critical issues like the door lock not working and windows not installed correctly. They don’t have their own maintenance and hire someone (doesn’t tell you who) and I’ve had them hit of me and another one be rude. The contract they give you is very landlord friendly and they don’t listen to you at all. Greedy and hungry for money.
- Everyone was so helpful throughout the whole process. They made it super easy and their app is awesome. Our move in concierge, Frederica did an outstanding job and was always quick to respond. I would highly recommend leasing a property through Belong.
- We are happy to have belong on our side we fill valuable tenets here with good care of belong team. Our agents Diana and Rod with quick response and care help us a lot
- The home was impeccably shown and the agent I met with was extremely friendly and helpful
- The experience was great, very professional. Took the time to answer all my questions.
- Once again, great job Monica. Very satisfied having the washer light job. Thank you
- The tour was amazing and so was our guide she was very nice and answered every question needed.
- I like when I can tour a property without being showed each room. The agent was polite and answered my questions.
- Customer service very helpful
- Once I had a conversation with Federica, she made the process more understandable and I really appreciate your help. I I panic and I shouldn’t have. I’m in good hands with the belong team.
- Consistently poor experience. I am a tenant. We had our garbage disposal in our sink start leaking, preventing the use of both our sink and our dishwasher. It was over a week until the company responded to our work request. It took another two weeks for them to send out a technician just to examine the unit. They were very unresponsive to my communication. After the first examination, I wasn't able to get in contact with Belong for 4 days. At which point they told me they switched vendors and would have to contact a different company. It was many weeks until they finally got it fixed, which is far longer than the legally mandated timeframe in our state. They also refused to send me the contact information of the homeowner to expedite the process. We also had our dishwasher fail. It was another 5 days until we got a response. Another two weeks passed before they sent out a technician. They then submitted our address INCORRECTLY, causing the technician to not be able arrive at the property. And again, radio silence from Belong. Every time I set up a voice call in their app, the appointment is never confirmed and I never receive a call. It's been 25 days since the issue was reported. Which again, is far above the legally mandated timeframe. I would avoid this company at all costs.
- Great communication
- Thank you to the homeowner for sending the holiday tower with all goodies!thank you for the the belong team. It’s been great and easy!
- Very good communication
- The team is there to resolve anything. They don't play games, they answered promptly and take care of everything.....PEACE OF MIND!
- Fast response, easy to communicate. Was able to see the house sooner than the open house schedule.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner