Joaquin was professional, communicative, and made the process smooth from start to finish. I really appreciated his help and guidance throughout. Belong homes made the rest of the process easy. They have a great app that walks you through each step of the process to set up your home for move in. Thank you to our great leasing advisor Joaquin, and to belong homes for this easy process.
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
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Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
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VIP Member Relations Lead
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Alejandra Echartea
VIP Member Relations Specialist
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Loved by homeowners and residents
- Very responsive and helpful! They were kind and informative too!
- The process was smooth, booking a tour and the home was easy
- Our experience with Belong was genuinely positive from start to finish. Gianella and Daniel were incredibly communicative, transparent, and supportive throughout the entire application process.Our situation wasn’t completely traditional, but they took the time to understand it, advocate for us, and present our case thoughtfully to the homeowner. We always felt respected, informed, and supported, even during moments of uncertainty.Their professionalism, responsiveness, and willingness to go above and beyond made a huge difference for us. We’re very grateful for their help and truly appreciate the care they put into making this a smooth experience.
- Long story short, I am actively dealing with a complicated tenant situation. I was referred to BelongHome from my uncle and this is exactly what I've been looking for in a Property Management company. I wish I would have listened to my uncle the first time he referred me to belong, I likely wouldn't be in the situation I'm in now. That said, Larry is so cool. He was thorough in his delivery, he was (is) always offering time to connect for any unanswered questions, I appreciated him being on camera, and he was very knowledgeable. I was bummed that our time together stopped at onboarding. He set the bar high for the next set of belong teammates I work with going forward. n
- Its great experience working with Belong
- Great! All my questions were answered. I can’t wait to start this new chapter.
- Overall great experience
- I like the prompt service. and feel that I am in good hands.
- Extremely frustrating experience with Belong as a landlord. Communication is incredibly slow, and it is very difficult to connect with anyone beyond the assigned “concierge.” Nobody else seems empowered to help, which creates a bottleneck for even basic issues. Instead of simplifying property management, they became an added layer of friction between the tenant and us as owners. Whenever a maintenance request came in, I still had to personally figure everything out myself. I’ve been trying to terminate my management agreement for the past 4 weeks, and there has still not been a proper handoff of documents or transition process. I also still do not have access to the owner portal despite asking repeatedly for several days. The biggest shock: today I learned they apparently never collected a traditional security deposit from the tenants — despite us previously being told there was approximately one month’s rent held as a deposit. As a landlord, that is deeply concerning. If major damage happens, what exactly is the protection process? Overall, the experience has felt disorganized, unclear, and unnecessarily difficult.
- Extremely responsive, quick and accurate in every email.
- It was great working with Mariana. She makes things so easy from our end so that we can finish the work on time, and any sort of support we need, she is always there. Very communicative and responsive
- We’ve had a very positive experience with Belong Homes during the onboarding process. We are currently in talks with Juan, the Vendor Manager, who has been absolutely superb to work with. His knowledge, dedication, and respectful approach toward vendors make the process smooth and professional. We are very eager to work with Belong Homes and are currently waiting for access to the vendor portal. Once we receive it, we look forward to receiving work orders and providing the highest quality service to your clients.
- This was my first experience with belong and they were amazing! Quick responses, open to clarify and simply easy to work with. Gianella was so sweet!
- The showing and the contact. I just don't have a 700 score. I wanted to rent the property I just don't have that credit score to get it.
- My experience during the application process for this property management company has been great because of the responsive, professionalism, and proactive care when I was experiencing a tough time gathering my information/ online apps. The agents turned my frustration to hassle free experience with their clear communication, and a welcoming respectful attitude that made me feel supported.
- Very cooperative, was able to walk around & visualize my things there
- Your realtor was very helpful and friendly had a great experience
- Organized and responsive
- I thought I was being noble by going with a company that had good marks for tenants. But this is because theyll make the homeowner pay for anything the tenant requests - I’m out thousands for a beautiful house I lived in happily and without major issue for years. I’m fine paying for stuff that is broken but a new floor? New walls? The tenants knew the magic words that turned their preferences into safety and liability issues. I’m out of money and not out of my contract. Honestly one of the worst decisions I’ve ever made to trust my home to this company.
- My tour Guide did very well
- Excelente service and profesional staff, very happy
- Very professional and polite.
- We were able to obtain the dryer within a short timeframe after submitting our request. We appreciate your assistance.
- We couldn’t ask for a better move, especially Federica is making our move very easy and we appreciate her.
- Very professional and understanding
- people are very positive and helpful! i really like the service.
- Good. It is a great tool.
- They kept me postdated with updates about the showing. And they were friendly.
- Initially, I had a good experience with Belong. They accepted my application within a day for a rental, and were efficient. But it has been the WORST to get any kind of maintenance done. There were issues with my rental upon moving in (e.g., closet door was broken, bathroom fan not working, wood window trimming ripped off and left out), and it took 6 weeks to fix these things. I had another maintenance issue recently, and I was told they would have someone come look at the issue between 9-5pm. Nobody came by, so at 5pm I had to leave for an appointment. At 5:30pm I was bombarded by phone calls from different area codes, asking where I was because the maintenance person was outside waiting for me. I told them I couldn't head back home at that point, and they didn't take "no" for answer. They continued to call me from multiple phone numbers after I ended the call. I could write a whole novel about other issues I have with Belong, particularly on the maintenance services side of things, but overall, I would say their communication and timeliness is terrible.
- Rápida comunicación, explicación del problema y reparación.
- Thanks for being patient with me. Since my deposit was doubled and the rent was increased at the last minute. It’s taking me some time to gather my funds.
- Joaquin did an amazing job answering our questions, being responsive, and helping us through the process. We experienced a tech issue during the signing of our lease and he was able to get the problem fixed quickly with very little stress caused for us. Easily the most communicative assistance I’ve ever had from a property management company.
- Great experience during onboarding so far. They were very responsive to all questions we had, and made the application process smooth. Even when we had a hiccup or needed a quick response we knew we could count on them, and they also offer text exchange which was helpful. Would recommend you give them a shot in future rental properties you may be in search for or listing for yourself.
- The rental process through Belong was a wonderful experience. Being newly divorced and starting over from scratch was scary. I saw the house and fell in love with it immediately, it was the perfect size, location and price. Everyone at Belong were extremely helpful and I was approved within 24 hours of submitting my application. I highly recommend Belong!
- Thank you for the opportunity to start a new chapter!
- Great service was provided.
- Communication was great.
- Valeria suggested a "Meet video" and we affirmed with both Tessa and me online. I'm sure we'll work well together. We extablished a weekly followup each Thursday 3:00pm
- Our move-in experience with Belong Property Management has been one of the most frustrating rental experiences we’ve had. We moved into the property with missing exterior door keys, no mailbox key, confusion around garage access, unresolved repair issues, exposed wiring in the garage, detached door hardware, and multiple condition concerns throughout the home. Many of these issues were identified immediately during move-in, yet we spent weeks going back and forth between multiple departments trying to get basic items acknowledged and addressed. Belong heavily emphasizes their Inspectify move-in process, requiring tenants to spend significant time documenting photos, notes, and property conditions. However, after completing the extensive walkthrough and submitting concerns through both Inspectify and the Belong app, we repeatedly found ourselves having to re-explain, re-document, and re-submit the same issues over and over again. It felt less like a supported move-in process and more like we were performing the property management company’s quality control responsibilities ourselves. Communication was fragmented with constant handoffs between team members, and many responses focused more on explaining internal processes than actually resolving problems. Even nearly 3 weeks after move-in, we are still dealing with unresolved maintenance concerns and appliance issues, including an oven malfunction. The most disappointing part is that many of these issues should have been identified and resolved before the home was ever listed as “move-in ready.” As tenants paying premium rental rates, we expected a home that was properly prepared, professionally cleaned, and fully functional on day one. To be fair, individual representatives like Belen were polite and responsive once involved, but the overall operational process and move-in standards fell far below expectations. I would strongly encourage anyone considering Belong to run the other way and do not look back.
- Nice sweet polite. Took time to message me. I appreciate the help. Thanks you
- Michael replied so fast, I have never seen services that quick.
- Joaquin was great and answered all my questions. The process was very fast. I was able to apply, go through the interview process, tour, and receive the lease in less than 24 hours.
- Amazing very knowledgeable about rent
- It was clean and quiet. good one. The agent was professional too.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner