The person who was giving the tour was very helpful, was able to amswer our questions
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- My experience with Belong has been positive overall, particularly in terms of communication and accountability from their Member Success team. While there were some initial misunderstandings during the leasing and application process, the team took ownership quickly, clarified the situation, and worked toward resolving the issues. My concierge, Sam, has been responsive, empathetic, and proactive in escalating concerns to management and keeping me informed along the way. What Belong does well is maintaining open communication and showing a genuine willingness to resolve issues rather than deflect them. As a property owner, that transparency and follow-through matter a lot to me. I appreciate them!
- I appreciate everything you did to help me secure this rental property. The service and concern for me was amazing. Thank you for the customer service even when the landlord was being extremely difficult.
- Joaquín was incredibly patient and helpful throughout the entire process. We are thrilled with our rental! It’s truly a dream house! Thank you once again!
- He has helped so much! Great concierge
- Love them home and was happy to see it.
- On time, detailed and very professional
- I'm very satisfied with the customer service provided by Home Advisor Salvatore ("Sal"), and the other representatives Alexandra and Rebeca. They've followed-up and answered many of my detailed questions.
- I would appreciate a resolution. Upon my walk through, I discovered: Personal items in the garage, and scratches on the garage door (as if there may have been a squatter) Utilities were shut off (couldn't verify if light, water, heat, etc was in working order) A letter tapped to the door in reference to the home owner not making their mortgage payment and truist bank unable to reach them. I am concerned, disappointed , and unsure if this rental is even valid. I would like for this to be handle quickly. However, I can only wait in hopes I will be assisted soon. UPDATE: Onela and Victoria have gone above and beyond to be responsive and communicative with regards to our concerns. We have additional items to be addressed but feel confident that through continued collaboration, all of our issues will be rectified as the customer service offered has been exceptional.
- Went to a open house today and sat outside for 30min and they never showed up. It was for the best as the property did not look at all like the photos and was in need of basic repair on the outside.
- On time and fast to respond
- Amazing as always :)
- Belong Home turned out to be a smooth and legitimate renting experience. The application and touring process were easy, and communication was professional.
- Efficient, well-organized, and dependable property management team. Excellent experience.
- Joaquin was professional, communicative, and made the process smooth from start to finish. I really appreciated his help and guidance throughout. Belong homes made the rest of the process easy. They have a great app that walks you through each step of the process to set up your home for move in. Thank you to our great leasing advisor Joaquin, and to belong homes for this easy process.
- So far so good. All communication has been personable amd professional. I m excited to rent our property out thru Belong. Getting our property ready.
- Very patient and informative, we need more service like this
- The process was smooth, booking a tour and the home was easy
- Very responsive and helpful! They were kind and informative too!
- This company started out as 5 stars! However, over time service has really diminished. I had tenants that have moved out and unfortunately no one informed me of the water damaged it sustained on my property. When asked Belong home would not take responsibility even though it was their tenant that they vetted and it was their staff that conducted the walk through. I ended up spending 20k for the water damage. I would not use this company, they can sell you snake oil and you’ll be left with a big ole bill at the end of the day. Extremely unhappy with this company!
- Our experience with Belong was genuinely positive from start to finish. Gianella and Daniel were incredibly communicative, transparent, and supportive throughout the entire application process.Our situation wasn’t completely traditional, but they took the time to understand it, advocate for us, and present our case thoughtfully to the homeowner. We always felt respected, informed, and supported, even during moments of uncertainty.Their professionalism, responsiveness, and willingness to go above and beyond made a huge difference for us. We’re very grateful for their help and truly appreciate the care they put into making this a smooth experience.
- Long story short, I am actively dealing with a complicated tenant situation. I was referred to BelongHome from my uncle and this is exactly what I've been looking for in a Property Management company. I wish I would have listened to my uncle the first time he referred me to belong, I likely wouldn't be in the situation I'm in now. That said, Larry is so cool. He was thorough in his delivery, he was (is) always offering time to connect for any unanswered questions, I appreciated him being on camera, and he was very knowledgeable. I was bummed that our time together stopped at onboarding. He set the bar high for the next set of belong teammates I work with going forward. n
- Great! All my questions were answered. I can’t wait to start this new chapter.
- Overall great experience
- Its great experience working with Belong
- Extremely responsive, quick and accurate in every email.
- I like the prompt service. and feel that I am in good hands.
- This was my first experience with belong and they were amazing! Quick responses, open to clarify and simply easy to work with. Gianella was so sweet!
- We’ve had a very positive experience with Belong Homes during the onboarding process. We are currently in talks with Juan, the Vendor Manager, who has been absolutely superb to work with. His knowledge, dedication, and respectful approach toward vendors make the process smooth and professional. We are very eager to work with Belong Homes and are currently waiting for access to the vendor portal. Once we receive it, we look forward to receiving work orders and providing the highest quality service to your clients.
- Absolutely incompetent, slow and useless.
- It was great working with Mariana. She makes things so easy from our end so that we can finish the work on time, and any sort of support we need, she is always there. Very communicative and responsive
- My experience during the application process for this property management company has been great because of the responsive, professionalism, and proactive care when I was experiencing a tough time gathering my information/ online apps. The agents turned my frustration to hassle free experience with their clear communication, and a welcoming respectful attitude that made me feel supported.
- The showing and the contact. I just don't have a 700 score. I wanted to rent the property I just don't have that credit score to get it.
- Very cooperative, was able to walk around & visualize my things there
- My tour Guide did very well
- Organized and responsive
- Your realtor was very helpful and friendly had a great experience
- Excelente service and profesional staff, very happy
- Very professional and understanding
- I am giving Belong 1 star because the property was not move-in ready. The AC was not working, the refrigerator was dirty, and several repairs were needed before occupancy. Communication and follow-up on these issues were frustrating. For the amount tenants pay upfront, properties should be properly inspected and repaired before move-in. Belong needs to improve property readiness and communication with tenants.
- people are very positive and helpful! i really like the service.
- We were able to obtain the dryer within a short timeframe after submitting our request. We appreciate your assistance.
- We couldn’t ask for a better move, especially Federica is making our move very easy and we appreciate her.
- Very professional and polite.
- They kept me postdated with updates about the showing. And they were friendly.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner