Rápida comunicación, explicación del problema y reparación.
4.5 Out Of 5
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What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
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Email any of them directly. The address is theirs, not a queue.
Carlos Torres
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VIP Member Relations Lead
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Alejandra Echartea
VIP Member Relations Specialist
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Loved by homeowners and residents
- Good. It is a great tool.
- Thanks for being patient with me. Since my deposit was doubled and the rent was increased at the last minute. It’s taking me some time to gather my funds.
- Great experience during onboarding so far. They were very responsive to all questions we had, and made the application process smooth. Even when we had a hiccup or needed a quick response we knew we could count on them, and they also offer text exchange which was helpful. Would recommend you give them a shot in future rental properties you may be in search for or listing for yourself.
- It is no wonder Belong has such positive reviews from tenants. Belong lets tenants walk all over the owners of their rental properties. Repeatedly Belong forced us to bow to any request for repairs or words of complaint from out tenants, whether it was the color of a toilet seat or a crack in the bathroom tile floor, Belong insisted we had not choice but to pay their contractors to finish the job. Once the job began, Belong's contractors would find more issues, and insist no repair could be made until further issues were dealt with. It always became more and more epensive for us. Mind you we lived in the house for 8 years without having any real issue with the things brought up. You would expect that a company whose sole purpose is to manage properties would have longstanding relationships, and the ability to negotiate good prices, however, Belong forced us to replace a perfectly good refigerator, after quoting us $900 to replace a seal in the door of the freezer. They then tried to force to buy a comparable $3000 fridge as a replacement. If the tenant wanted a $3000 fridge, they should have kept the one already in the house. The one we used, when we lived there. Now Belong has cancelled our contract, and dragging their feet to pay us the tenant's deposit. Do not rent with Belong. You will be lucky to cover your mortgage, and that is not worth the hassle. We are selling our house to a direct buyer at a loss just to avoid any further trouble. Belong assigned a half a dozen people to manage our property, and none of them can be reached directly by phone. The agents answering their phone can do nothing to help us. I am currently on hold with Belong, 14 minutes and counting. I have been on hold for over an hour before, while waiting for a vacation flight at the airport. Additionally, Belong spent 3 months trying hopelessly to rent our house. They asked for one more day after we cancelled, and rented it out to the couple who have done nothing but complain about our former home. This company is useless. This is an addendum to my original review. The score remains rock bottom, and my experience only gets worse. Despite verbal and written requests from my wife that Belong let me handle this whole mess, they refuse to talk to me. They say this has always been the policy, yet I have had extensive conversations about our property with their staff by email and phone. So, there reasoning for not talking to me now is a lie. I was on hold today for roughly 30 minutes before I was able to speak to a representative, who I promptly told, I needed to speak with our new, as of yesterday, concierge. This is probably our 5th in 9 months. Despite my questions about our deposit, and our release from the contract, they will not call us back on the phone. They will only offer platitudes via email. So, I called again asking to speak to Alejandra Rosal Echartea. I was put on hold, and told that I could not speak to anyone but the representative. I was not authorized. Now I have been forwarded a complaint from the tenant, who was told she was late for rent, and charged a late fee. She says she paid Belong on time. Now she is being charge for July rent today on June 25, 2026, even though Belong told her that we, the owners, are now responsible for managing the property. It is absolutely unreasonable that a company can be either so crooked, negligent, or disorganized to create such a quagmire. I am now on hold again after Belong hung up on me, and refused to talk to me.
- Joaquin did an amazing job answering our questions, being responsive, and helping us through the process. We experienced a tech issue during the signing of our lease and he was able to get the problem fixed quickly with very little stress caused for us. Easily the most communicative assistance I’ve ever had from a property management company.
- Thank you for the opportunity to start a new chapter!
- Great service was provided.
- The rental process through Belong was a wonderful experience. Being newly divorced and starting over from scratch was scary. I saw the house and fell in love with it immediately, it was the perfect size, location and price. Everyone at Belong were extremely helpful and I was approved within 24 hours of submitting my application. I highly recommend Belong!
- Communication was great.
- Valeria suggested a "Meet video" and we affirmed with both Tessa and me online. I'm sure we'll work well together. We extablished a weekly followup each Thursday 3:00pm
- Joaquin was great and answered all my questions. The process was very fast. I was able to apply, go through the interview process, tour, and receive the lease in less than 24 hours.
- Nice sweet polite. Took time to message me. I appreciate the help. Thanks you
- Michael replied so fast, I have never seen services that quick.
- *****In response to Belong's latest reply I want to address several inaccuracies in this response directly. First, you state that you have personally called me and left voicemails that I have not returned. This is not true. The only call I have ever received from Belong throughout this entire process from was on June 5, regarding the garage door. No one from Belong has ever called me about the deposit or repair issues I have raised, and no voicemails on those topics have ever come through. Second, you state that no security deposit funds were ever collected. My own account ledger shows otherwise — it reflects a deposit charge of $74.88 and a pet deposit charge of $12.50, both collected as part of this tenancy. These are documented, itemized charges, not my interpretation of the lease. Third, a prior Belong representative had already begun processing a refund of my deposit on the basis that the residents forfeited it by abandoning the property and shutting off utilities. That representative verified my bank account through micro-deposits and informed me an earlier refund attempt had been rejected by my bank, then had me update my information so it could be reissued. That directly contradicts the claim that no deposit ever existed to return. Fourth, you cite Belong's A+ BBB rating as if it reflects a clean record. It does not. Belong currently has 62 BBB complaints on file, 34 of them in the past 12 months alone. An A+ rating reflects how a business responds to complaints, not the absence of them, and this volume of complaints should be part of the picture, not left out. Fifth, you originally posted my full legal name on this platform. After that post was flagged, it was quietly edited to show only my first name. If posting full names reflects standard practice and transparency, there would have been no reason to revise it after the fact. I am not confused about my own lease, and I am not going to let inaccurate statements about phone calls, deposits, or ratings stand uncorrected. To anyone reading this considering Belong: beware that representatives have made statements to me that do not match the facts on record, including claims about phone contact, deposit funds, and inspections. Please do your own research and keep your own documentation before relying on what you are told.
- It was clean and quiet. good one. The agent was professional too.
- Responded and fixed the problem quickly. Friendly and courteous. Did a great job. Good communication.
- Amazing very knowledgeable about rent
- Daniel was very professional in helping us through our rental process and we highly recommend him and Belong for easy and smooth processing. Thank you! We managed to rent our new home in Orlando!
- The Belong staff has been very helpful to me and my family from the moment I was approved for my home. Everything I asked was done in a very timely manner. The staff is very friendly and helpful and I would recommend anyone who is need of a home to apply with Belong.
- Daniel was so frendly and he explane to us evething verry good, we feel verry confortable with his work thanks!
- Jane communicated promptly.
- Winter was amazing; she lit up when speaking about the property and made us feel that we could call this place home.
- The host was every attentive, arrived on time and was able to answer all my questions.
- Property Owner — A Full Year of Neglect, and Even Their Own CEO Resolutions Team Couldn't Fix It I am a property owner who trusted Belong Home to manage my Helotes, Texas rental property for an entire year. What I experienced was not property management — it was neglect disguised as a service. For the full duration of my contract, Belong never once conducted a routine property inspection. Not one check-in. Maintenance requests went unaddressed in any reasonable timeframe. I firmly believe their failure to maintain my property is the direct reason my tenants chose not to renew. Belong didn't just fail me — they failed my tenants too, and it cost me a renewal. When tenants vacated in May 2026, the situation became unacceptable: My property was left damaged and unsecured. Belong took no action for seven days. I — the owner — had to travel to Texas myself to secure my own home. The security deposit was mismanaged. Belong structured it in installments, meaning it was likely never fully funded. To this day I have not received proper accounting or the funds I am owed. Unauthorized credits were applied to the tenant ledger without my knowledge or approval. I did everything right. I raised my concerns through proper channels. I contacted their CEO Resolutions Team directly — the highest internal escalation available to me. I engaged in good faith. Still no resolution. Still no accountability. Still no answers. When a company's own executive team cannot — or will not — make things right for a property owner, the public deserves to know. To any property owner researching Belong Home right now: please keep looking. Your home deserves better than this. *****UPDATE — Response to Belong Home's Public Reply****** Thank you for your public response Tami. However, your reply confirms exactly what I have been saying — and raises more concerns than it resolves. Regarding the Deposit-Free Program: The addendum referencing this program was never properly executed. It was not signed by all required parties making it unenforceable. You cannot waive a security deposit through a document that was never legally completed. I never authorized this arrangement and was never properly informed that my property would be left without deposit protection. I also want to clarify for anyone reading this — deposit installments WERE collected from the tenants monthly in addition to rent. That money exists. Belong Home cannot claim the deposit was waived while simultaneously having collected those funds. I have the tenant ledger proving this. Regarding the accounting records sent June 11th: Those records were only provided after I sent formal demand letters citing Texas Property Code §92.103. That documentation was not proactively provided — it took legal pressure to receive basic transparency about my own property. Regarding property inspections: Your response says nothing about the complete absence of property inspections throughout the entire management period. Not one check-in. Not one proactive visit. This is a fundamental failure of property management. Regarding the seven day abandonment: Your response also says nothing about my property sitting damaged and unsecured for seven days after tenant vacancy while Belong did nothing. I had to travel to Texas myself to secure my own home. Regarding unauthorized credits: Credits were applied to the tenant ledger without my knowledge or authorization. Your response does not address this at all. Belong Home currently has 62 BBB complaints with 34 in the last 12 months. This response is exactly why.
- The real estate agent was very nice and helpful
- Has been a great experience, Daniel has been help us in each step, we are so happy for that, thanks!
- Great help and very nice staff!
- From the first phone call to getting us set up for signing lease Joaquin made the process super easy. Joaquin was absolutely amazing to work with!
- Great customer service
- Belong has a very strong team filled with really kind and knowledgeable people. We viewed the property once with Aaron and once with Allen (not sure of the spelling). They both were really kind and accomodating to all of our questions. They also were quick to take notes and photos to answer questions and ensure full transparency with the homeowners of the unit and us as the potential tenants. Allen even came from another city just to allow us to view the unit on such short notice too, and kept me in the loop about the timing of everything and was just overall really nice to work with. Kevin also interviewed us for the application process and was super nice. He explained all the policies and procedures very carefully. He also was helpful when answering questions and being patient with us. Joaquin who was our leasing agent was a big help in navigating our lease process. The listing we chose was a hot commodity and he was very quick to provide clear, concise, and thorough responses. We really appreciate how quickly he would call us or send us updates as a few things would come up. Nonetheless, he helped with transparency and providing a safe and positive experience. I really enjoyed chatting with him and feeling like we mattered as more than just tenants but as people. I would definitely recommend Belong for first-time renters!
- My experience with Belong has exceeded all my expectations. All thanks to Silvana Dávila, who went out of her way to ensure we received excellent service. She is an incredible worker—sweet, responsible, hardworking, and so much more. I have no words to describe the wonderful experience we had! We will always work with Belong thanks to the outstanding service Silvana provided!
- Joaquin was our leasing agent and was easy to communicate with, very accommodating, and overall did a great job of guiding us through our application process. I had a great experience with the Belong staff overall. They were consistently accommodating, responsive, and genuinely helpful whenever I had questions or needed assistance. Communication was clear and timely, and they always went out of their way to make sure everything was handled smoothly.
- Ashley did a great job helping us resolve our issue!
- This company is very hard to get a hold of. I'm pretty sure they use AI because our conversation went like this. Me:"Hey Belong I'm out of town until Sunday can I see the place on Monday?" Belong:"we can show you the place on Monday but we're having a showing this Friday. Let me know if you want to join that group?" Me:"No like I said earlier we are gone until Sunday and would like to view it on Monday" Belong:"I see that you're out of town until Monday. Would you like to view it on Friday?" Me:"Are you listening to me. I'm not in the area on Friday" Belong:"I see that you would like to see the place on Monday. Would you like me to add you to the group tour on Friday?" Then we saw the place and loved it. Reached out immediately to sign paperwork. We called the number. Waited on hold for 25 minutes. I reached out by text message and that went like this. Me: "We love the spot and would like to sign a lease" Belong:"Great to hear that you would like to move in. I can start the next steps now. Can i give you a quick call now to go over timing and paperwork?" Me: "yes" Me: (an hour later):"you can call me now" Me:(two hours later): "is anyone there" Me" (three hours later): " Is their anyone who can call me" Belong finally responded with something generic by text 6 hours later that wasn't even true. Then I asked what happened they've ignored my questions told me lies about what they've sent. If they are this bad to get ahold of when just attempting to sign papers I can't imagine they would be any better if I had a plumbing emergency.
- Belong took care of our rental and it was a great experience for us.
- Charlie is very prompt and take initiative to provide the service.
- Joaquin did an outstanding job helping with find our new home. He was extremely tentative, very responsive, and made the process seamlessly. From the application process, to the interview, showing the home and signing the lease. Couldn’t have made it easier. Thank you Belong team and Joaquin.
- Very efficient, on top of getting back to us and answering any and all questions. Made the whole application process easy and quick. Couldn’t thank them enough!
- Good customer service, prompt response to my questions.
- Awesome company, everyone super helpful!
- I would rank this as five stars, but I am holding off until such time as I am approved for the renting this property. So far, everyone I have dealt with in this company has truly embraced the entire paradigm of good customer service.
- My experience with Belong was quick and responsive during the inquiry / application process. We connected virtually and were able to get all of my questions answered within a timely manner.
- Communicated Efficiently!
- Our experience with Belong has been extremely frustrating during a very stressful housing situation.We learned that the home we were renting was headed toward foreclosure and reached out multiple times with concerns. Each time, we were reassured that everything was fine and were not provided with clear information about what was happening with the property.Most recently, after we notified Belong that the foreclosure sale had taken place and that ownership of the home had changed, we did not receive a response for three days. Instead, we received a notice on our door stating that rent was owed. Later that same day, we finally received an email saying they were looking into the situation.As tenants, we expected more timely communication and guidance regarding a property undergoing foreclosure and a change in ownership. The lack of clear information and delayed responses created unnecessary confusion and stress during an already difficult situation.I hope Belong improves communication with tenants facing complex housing issues in the future.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner