I’m extremely happy with my experience working with Belong.
I would especially like to thank Diana and Rod for being so professional, kind, and responsive.
The technician was able to resolve our home issue in less than 24 hours, even though it required extra attention. Everything was handled efficiently and with great care.
I genuinely feel good working with this company. The Belong team is very proactive ,they follow up, make calls, send emails, and make sure nothing is left unanswered. Everything is well-organized and smoothly managed.
Overall, it’s been a great experience, and I highly recommend Belong.
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Excellent service
- Good interaction through the internet portal. Excellence care of property.
- We recently moved into our new rental home through Belong, and overall, the experience has been excellent from start to finish. Shortly after moving in, we discovered some plumbing issues. At first, plumbers came out and addressed what seemed to be the problem, but it later became clear there was a larger underlying issue that needed more extensive work. Throughout the entire process, Tami and the Belong team were absolutely amazing to work with. Communication was clear, timely, and professional. They coordinated directly with the homeowner, ensured proper inspections were completed, and quickly approved the necessary repairs once it was confirmed that further work was needed. What could have been a stressful situation was handled smoothly and efficiently. The repair itself ended up being a two-day project, but Belong hired skilled, professional plumbers who treated us with respect, explained what they were doing, and made us feel completely safe and comfortable having them on our property. Now everything is fully repaired, the plumbing is back to normal, and Belong has continued to follow up to make sure everything is working properly. From finding and renting the property to addressing real-life issues after move-in, this has been one of the most refreshing rental experiences we’ve had. It’s reassuring to work with a company that truly cares, communicates well, and takes action when something needs to be fixed. We highly recommend renting through Belong. We’re excited to continue settling into our home and truly love living here. Thank you so much, Belong — and especially Tami — for everything! — Michelle & Mike
- I applied with belong homes to be a tenant in one of their homes. I was treated with disrespect and offered a refund of the nearly $200 in application fees that they have neglected to return. Joaquin Cisneros in particular is just an awful person. Refund was offered January 5th.
- Working with Joaquin was an absolute pleasure. He worked to make sure we could get into the home affordably. We could not ask for a better experience. He was super knowledgeable and even though it is a tech based management company they still make you feel like you are working with real people.
- Responsiveness One thing I liked about the service is being responsive to emails and assisting us with the on-boarding process with Belong Homes.
- Great service
- Great experience
- Easy process and she contacted me very fast
- On time, very generous and very explainable
- Very fast response with detailed information
- Gianella, our Leasing Advisor for the rental property, was very helpful and professional. She responded quickly to all of our questions and provided excellent customer service.
- The people a Belong are so supportive and helpful. They made our process so easy. Danielle was a big help. He walked us through this.
- As a property owner, my experience with Belong left a lot to be desired. The sales process sold me on many "differentiators" that were simply not upheld; the tenants did not meet the 3x income criteria and yet they leased to them, the required "deep clean" was not done to any quality standards until I insisted their quality person come out, the locksmith no-showed three times until I rekeyed the house myself. This left me with zero confidence in their services going forward. The biggest issue was that I have a high-end home in California and Belong required Additional Insured on the landlord policy - it is hard enough to get a policy in California due to all the fires, many carriers are not even underwriting in California and NO carrier would provide the AddlIns for a property manager not on the title. Belong refused to have a separate liability policy to cover the risk and refused to pay me any of the income or utilities fees throughout, even though I was incurring expenses on the property, (rest assured, they grabbed their placement fee immediately on signing the lease though). This went on for nearly two months and so I had to terminate with them because they would not budge and no carrier would provide. They even tried to "help me find coverage" by offering a policy with half the replacement value for my multi-million dollar home and tried to tell me that's all I needed even though the person had never even seen the property! Handoffs between the various "specialists" were inconsistent and communications were spotty. It seemed that I had to re-educate each new handoff rather than them look in my files first. Worst of all, Belong just didn't get to know my home or it's special features or quirks (even though I wrote them all up in a Best Practices document for them) so the tenant had to come to me for all their questions and I just wasn't clear what I was paying Belong for.
- Christopher L. informed me of my options based on my preferences, advised on market performance in my area & guided my forward movement with professionalism, being heard & confident in results based on previous performance data. Not just an opinion, insight & "why" behind advise. Very Supportive of my ROI goals. Thank you
- Perfect as always:)
- Gianella and Kevin were outstanding, friendly, and professional! Gianella was very helpful throughout this entire process and loved working with Belong.
- I’ve had a great experience with Belong Company. They have been extremely professional and responsive. Whenever there was any issue in the house, I emailed them and they responded immediately. They quickly sent a technician to inspect the problem and took care of the repairs without any delay. The process was always smooth and stress-free, and most issues were resolved within 24 hours. I’ve been working with this company for about 6 months now, and I’m honestly very satisfied with their service. Their communication, responsibility, and fast action really stand out. I highly recommend Belong Company to anyone looking for a reliable and professional management company
- Well just wanted to say that they are very professional and trustworthy and very professional and highly skilled ....thanks to Alan
- I’ve had a very positive experience with Belong. Their team is organized, responsive, and makes everything straightforward and stress-free. Communication has been clear, and support is always available when needed. I would definitely recommend Belong.
- The flexibility offered was something I've never experienced before.
- Joaquin was very helpful in answering our questions and walking us through this process. He also was able to quickly provide help and get a fix on late notice when we ran into some technical issues. Great and fast experience so far, we look forward to our new home.
- Andre did a fantastic job addressing two serious concerns promptly. He made himself available for a follow-up meeting to ensure both issues were resolved.
- Badly organized team, Promised to get tenant in 21 days, but nothing even after 2 month..no proper update on progress, no network with local agents to speedup the process. They feel that software will do all the thing. Do not waste your time with them.
- Joaquin was very helpful in answering our questions and walking us through this process. He also was able to quickly provide help and get a fix on late notice when we ran into some technical issues. Great and fast experience so far, we look forward to our new home.
- Good very responsive
- Christopher answered my questions & clarifed points & ensured my understanding & empowered decision was present. Very professional & patient as I thought thru AND had technical delays. He waited & guided with grace, encouragement & solution mindset. I will like to work with him again. Lovely presence & details focused on without triggers. Well done. Appreciated.
- Lavonya was excellent
- Joaquin was very helpful and gave us all the information we needed to make it an easy process. Thank you for all your help.
- We worked with Lauren while signing the lease for our first home, and we couldn’t have asked for a better experience. She helped us understand every detail about renting, answered all of our (many!) questions, and made the entire process feel easy and stress-free.What really stood out was her responsiveness, even over Thanksgiving break, she was quick to reply, patient, and incredibly helpful. As first-time renters, we felt supported every step of the way.Thank you, Lauren, for making this milestone such a positive experience. ??
- Alex set up a conf call for our leadership to review our potential partnership. Good call. Good share. Obviously potential in our collaboration.
- Sol es muy buena trabajadora, resuelve y siempre contesta, lástima que no este en el área de rentas
- Great work I love everything so far im working to work
- Belong team relies heavily on automations. Realtor could add a real value here. Your team was disorganized and had no data based on your system were taking decisions. At a point, they were inexperienced with the concepts of real estate renting. My realtor found me a tenant in 3 days after Belong released the property. So I lost about 40 days of rent and about $4000.
- Sebastian was a breath of fresh air! He was so kind and funny and very welcoming. He was very attentive to detail and paid attention. He was very easy to talk to. We need more of him showing houses for rent the same as if for sale.
- Joaquin Cisternas was an absolute beauty. My partner and I sent an inquiry, and Joaquin reached out right away and filled in all the gaps that we needed. He helped throughout the whole process. Quick, Responsive and straight to the point. For Canadians looking for a place to rent in California, or anyone coming from out of the country or even the State, I'd suggest hopping on to Belonghome.com and requesting Joaquin Cisternas. Cheers 5*****
- Leo from East Bay Construction and Management arrived and promptly worked on sink stopper repair and leak repair. One of the stopper had a broken part that needed to be replaced. He left and bought a new part and fixed it. He also tightened the nut that was the causes of the water leak. Also, Leo tried to troubleshoot the dishwasher drain issue by removing debris from the drain area. After running the dishwasher, drain was not totally draining. So he reported it back to Belong. I am glad he was thoroughly documenting the issues and completions or need for further repair.
- Good communication, great customer service
- Serena was so helpful and we are delighted to work with her.
- I called with questions which were answered to the best of his knowledge and the questions were passed on to the appropriate advisor who followed up with a very detailed text response. I appreciated the immediate follow up.
- Very professional
- Easy to fill the application and good communication.
- Responsive and thorough inspection
- I started the process with them on a Friday evening. I was told I was first in line for the time. They took our application fees, ran our credit, and told us they would be sending over a lease. I wake up on Martin Luther king jr day, a bank holiday, to a text that they rented it out to someone else. This really feels like a a scam and was a waste of time. The home was very dirty when they showed it to us and the lady showing it really had no clue what was going on. Daniel, the service person we worked with, was impossible to contact and very unprofessional. Do not use this company.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner