Responded and fixed the problem quickly. Friendly and courteous. Did a great job. Good communication.
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Daniel was very professional in helping us through our rental process and we highly recommend him and Belong for easy and smooth processing. Thank you! We managed to rent our new home in Orlando!
- The Belong staff has been very helpful to me and my family from the moment I was approved for my home. Everything I asked was done in a very timely manner. The staff is very friendly and helpful and I would recommend anyone who is need of a home to apply with Belong.
- Winter was amazing; she lit up when speaking about the property and made us feel that we could call this place home.
- Don’t trust this company!! Hard to get hold of, too mangers that don’t know what hell they’re doing and short staff that actually do the work. Gives the run around. Would not recommend especially in the Bay Area. Do your research and document everything.
- Daniel was so frendly and he explane to us evething verry good, we feel verry confortable with his work thanks!
- Jane communicated promptly.
- The host was every attentive, arrived on time and was able to answer all my questions.
- The real estate agent was very nice and helpful
- Great help and very nice staff!
- Has been a great experience, Daniel has been help us in each step, we are so happy for that, thanks!
- From the first phone call to getting us set up for signing lease Joaquin made the process super easy. Joaquin was absolutely amazing to work with!
- Belong has a very strong team filled with really kind and knowledgeable people. We viewed the property once with Aaron and once with Allen (not sure of the spelling). They both were really kind and accomodating to all of our questions. They also were quick to take notes and photos to answer questions and ensure full transparency with the homeowners of the unit and us as the potential tenants. Allen even came from another city just to allow us to view the unit on such short notice too, and kept me in the loop about the timing of everything and was just overall really nice to work with. Kevin also interviewed us for the application process and was super nice. He explained all the policies and procedures very carefully. He also was helpful when answering questions and being patient with us. Joaquin who was our leasing agent was a big help in navigating our lease process. The listing we chose was a hot commodity and he was very quick to provide clear, concise, and thorough responses. We really appreciate how quickly he would call us or send us updates as a few things would come up. Nonetheless, he helped with transparency and providing a safe and positive experience. I really enjoyed chatting with him and feeling like we mattered as more than just tenants but as people. I would definitely recommend Belong for first-time renters!
- My experience with Belong has exceeded all my expectations. All thanks to Silvana Dávila, who went out of her way to ensure we received excellent service. She is an incredible worker—sweet, responsible, hardworking, and so much more. I have no words to describe the wonderful experience we had! We will always work with Belong thanks to the outstanding service Silvana provided!
- ######## STAY AWAY ############# Not a dependable company — mainly LATAM operating centers, no local presence, no idea of how to handle emergency situations. These guys seem to have run call centers and evolved to self promote them as property managers The two stars is because they do respond to emails but most often clueless of what’s going on
- Great customer service
- Ashley did a great job helping us resolve our issue!
- Joaquin was our leasing agent and was easy to communicate with, very accommodating, and overall did a great job of guiding us through our application process. I had a great experience with the Belong staff overall. They were consistently accommodating, responsive, and genuinely helpful whenever I had questions or needed assistance. Communication was clear and timely, and they always went out of their way to make sure everything was handled smoothly.
- Belong took care of our rental and it was a great experience for us.
- Charlie is very prompt and take initiative to provide the service.
- Joaquin did an outstanding job helping with find our new home. He was extremely tentative, very responsive, and made the process seamlessly. From the application process, to the interview, showing the home and signing the lease. Couldn’t have made it easier. Thank you Belong team and Joaquin.
- Very efficient, on top of getting back to us and answering any and all questions. Made the whole application process easy and quick. Couldn’t thank them enough!
- Good customer service, prompt response to my questions.
- I would rank this as five stars, but I am holding off until such time as I am approved for the renting this property. So far, everyone I have dealt with in this company has truly embraced the entire paradigm of good customer service.
- Terrible experience, they no showed us and had multiple people scheduled at the same time. The team we contacted is not local and had no way of showing the property that we personally scheduled to see. We waited for 30 mins till we finally just left. The property itself entry way was gross and smelled. The lack of communication and no show not only wasted our time but made us never want to work with this company again.
- Awesome company, everyone super helpful!
- Communicated Efficiently!
- My experience with Belong was quick and responsive during the inquiry / application process. We connected virtually and were able to get all of my questions answered within a timely manner.
- A Truly Professional Experience A Truly Professional Experience I recently had some challenges during the apartment retention process, and at first, things didn't go as expected. However, the way Belong's upper management stepped in was nothing short of amazing. They handled every misunderstanding with professionalism, empathy, and a genuine commitment to making things right. Their leadership and dedication turned a difficult situation into a positive outcome, restoring my trust and confidence in the company. This is what true professionalism and customer care look like. Shout-out to the Belong upper management team for going above and beyond! November 10, 2025 Unprompted review
- A Truly Professional ExperienceI recently had some challenges during the apartment retention process, and at first, things didn't go as expected. However, the way Belong's upper management stepped in was nothing short of amazing. They handled every misunderstanding with professionalism, empathy, and a genuine commitment to making things right.Their leadership and dedication turned a difficult situation into a positive outcome, restoring my trust and confidence in the company. This is what true professionalism and customer care look like.Shout-out to the Belong upper management team for going above and beyond!
- Joaquin, did an outstanding job for assisting us with renting the property. I had a great experience working with Joaquin. They were extremely helpful, professional, and responsive throughout the entire rental process. They explained everything clearly, answered all my questions, and made the process smooth and stress-free. I truly appreciate their support and would highly recommend them to anyone looking to rent a property.
- Super responsive - messaged them on Christmas Day of all days and still had my app processed and lease signed within 24hrs. Joaquin was very communicative and friendly. Made me feel super comfortable with the process!
- Found my home within just a couple of hours of contacting. Exceeded every expectation and was super helpful.
- Very impressive with the response time of the Belong agents during the holidays. I reached out on Christmas Day and was approved and signed my lease within 24hrs. Everyone I spoke with was very friendly and eager to get me moved in swiftly. Especially Joaquin my leasing advisor.
- Worst property management we’ve ever worked with. They try to nickel and dime you for everything and don’t care about the term of your residency, just money. One of the property workers tried breaking into the unit while occupying and apparently didn’t know someone was inside and a police report is filed with them. Wouldn’t recommend.
- Luis was extremely patient, professional and knowledgeable about his role. He took the time to explain everything clearly. Thanks to his dedication and expertise!
- Joaquin and the entire team made the entire experience seamless and manageable. Not only did they respond the same day as our request, they managed to get us a same day tour AND lease! We had searched for weeks before finally finding the right home and when we did, Belong homes made it happen. We can not wait for our move in date!
- The experience was great, very professional. Took the time to answer all my questions.
- The home was impeccably shown and the agent I met with was extremely friendly and helpful
- Everyone was so helpful throughout the whole process. They made it super easy and their app is awesome. Our move in concierge, Frederica did an outstanding job and was always quick to respond. I would highly recommend leasing a property through Belong.
- We are happy to have belong on our side we fill valuable tenets here with good care of belong team. Our agents Diana and Rod with quick response and care help us a lot
- The tour was amazing and so was our guide she was very nice and answered every question needed.
- Customer service very helpful
- Once again, great job Monica. Very satisfied having the washer light job. Thank you
- I’ve had a very frustrating experience with Belong. From the beginning, there have been ongoing issues with transparency and follow-through. There were multiple instances of unexpected charges and overdrafts on my account that were never clearly explained or resolved in a timely manner. Communication has been one of the biggest problems. It is extremely difficult to get in touch with anyone, and when you do reach out, calls are often ignored or not returned. On the occasions where I was able to speak with someone, I was given assurances that issues would be handled, but those promises were rarely followed through. What’s even more concerning is that my tenant experienced similar issues, which shows this is not just an isolated situation. The lack of accountability and consistency has made what should have been a straightforward process unnecessarily stressful. Overall, I would not recommend Belong based on my experience. Reliable communication and trust are essential, and unfortunately, those have been lacking.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner