Ada is amazing, she knew all key points to talk about during our tour. She was also very personable and respectful.
4.5 Out Of 5
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What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
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Tami Silks
VIP Member Relations Lead
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Alejandra Echartea
VIP Member Relations Specialist
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Loved by homeowners and residents
- Arthur is always helplful
- My first every person from belong was Daniel. He notified me immediately when I applied for the home about my application. I really needed to call and hear an actual human instead of an ai and he immediately called me. Infact, if it wasn't for him, i would be very hesitant going forward. He had helped me in every way possible. I had no idea that management company could also be helpful for tenant. It was a huge change that left me with gratitude for belong. Especially Daniel. For going above and beyond. Every step of the way felt personal, humbling and respectful. Daniel, if you're seeing this, please know you have a huge impact on me going forward with this house. I hope I get to talk to you again in the future. All the very best to you and the team. :)
- George was responsive and understanding and solved the problem quickly! I truly appreciate having such a thoughtful, thorough and efficient concierge to coordinate with. I hope he stays with Belong for a long time because his response was what made me want to continue working with Belong. Also, I hope he realizes what a wonderful writer he is. Thank you George!
- Very responsive quick easy and thorough . Love it
- Maria is super responsive. This whole experience is online. So having someone who's is answering your questions is super helpful. Avoids giving you feeling of being nervous or anxiety.
- It was helpfull , clear and Quit
- Joaquin did a great job, he is very responsive via phone calls, text or email is a frequently mentioned positive trait, along with the ability to listen clients needs and provide helpful feedback. He made our renting process so simple and provided very clear information in everything. So glad that we found a house which met all our requirements and thanks to Joaquin…
- The agent was very upfront about the challenges that I have had been going through in the past being a marine corps veteran that tells me he cares about the people financial situation and would only do his very best
- Nicolas and Daniele are really challenging to work with as they do not communicate, consult or follow anything. All they have is apology for everything. Still work same things again and again. Very unprofessional.
- Amazing experience with their company from start to finish
- Great rental company—clear communication, fast service, and they went above and beyond to help me find the right home! Very reliable and professional!”
- The woman from the open house was great.She gave us time to go around and check out the house and she did not rushed us.Also,she answered all of our questions.
- Customer service was outstanding.
- I really appreciate the opportunity to view the property and staff that was present at the site. They were very helpful and knowledgeable about the property
- Luis was great at answering any questions we had!
- Nawel was great she showed the property and was knowledgeable to any questions that I had about the unit. I was allowed space to browse and a nice amount of time looking around the home. Thank you to my tour guide.
- Ellos an echo un gran trabajo profesional se lo recomendaría a todos es una experiencia única de encontrar trabajadores profesional nunca avia trabajado con algo así se los recomiendo a todos tienen muy bonitas casas en muy buenos estados me gustaría que cualquier persona diera un vistazo no se van arrepentir,yo y mi familia estamos muy satisfechos con este trabajo que ellos ofrecen
- Muy buen servicio una experiencia enorme meresen 5 estrellas felicidades
- The worst experience I've ever had renting. I won't go into detail because i could write a novel, but if you love being given the runaround, love talking to a new overseas rep every time you call that has no idea of the situation even though you've told it to different people 10 times already, love waiting on hold, love your messages to never be returned, love AI chatbots and AI implementation, love renting a home from a company with no local homebase or contact whatsoever then you will LOVE Belong Home. It's like renting a home somewhere in the US from a company located in the Phillipines. Take the worst customer service experience you've had and rent a house from that company. That's what this is. Also, it's very easy to tell how 'AI forward' this company is because all of the good reviews on here are so OBVIOUSLY written by AI bots its laughable.
- Belong made applying a very easy process. The app is pretty easy to use and makes paying rent very simple. Daniel, our agent, was very helpful and quite friendly, and he helped at every step. I would highly recommend Belong to anyone looking for a rental.
- Very helpful
- Will miss being apart of Belong. Geraldine and Team were responsive and awesome
- We appreciate Luis for doing all that he do and helping us to fill our vacancy. We are glad to be part of the Belong Team.
- Very friendly agent, she was there ahead of time, very helpful. Also a beautiful apartment.
- Excellent no problems and all! They always did a follow-up to make sure everything went ok.
- Joaquin was very professional, helpful, and informative. He made the application process extremely easy, and he answered all of my questions. Thanks Joaquin!
- Maria did an outstanding job with the help of my move-in process. She made sure that the deposits were delivered in a fashionable manner as well as providing my keys. She answered every single question that I presented to her. She seems like a very lovely person. I would recommend Belong to every person that I know who is seeking a place to live. Thank You.
- Best Property Maintenance Company
- Although my representative was nice and customer service was great I would not recommend anybody to use this company. I had the inspection done, they missed some pretty obvious things. I had a leak that I repaired but left the 18x18 stain in the ceiling to see if the inspector would catch it. They didn’t. The noted a dishwasher saying one needed to be installed. The house has one. Whoever they use to inspect the houses are terrible. They tried to talk it off of “we will have a QA inspection later that would have found it so we could repair it”. That doesn’t reduce vacant time. I would be worried if my house was left to them and you should be too.
- Daniel is a wonderful client services representative for Belong. He is patient and empathetic, practical and very knowledgeable. I appreciate his advice and patience with me as an anxious home owner trying to maximum return on my investment.
- This issue was resolved in full detail. I greatly appreciate it!
- Very smooth process thank you
- Joaquin helped my family a lot into moving quickly on getting my application ready and approved so that we can secure the home we wanted . I can’t wait to move in.
- We recently had a few repairs done at our home, including lighting issues and some door lock concerns. Although the first visit didn’t resolve everything, the company responded quickly and sent another technician out right away. The follow-up team was professional, efficient, and got everything fixed the same day. Our door locks were corrected, and the lighting was taken care of as well. We truly appreciate the prompt service and the effort to make things right. Thank you for making sure everything was resolved properly.
- The home was nice as well as the person show the home and she answered every question I asked
- Onela was amazing!
- How easy and fast the application and move in process was. The staff is friendly and very helpful.
- Mary is great. She was transparent with the fix cost, and give timely help and support. Thank you.
- I engaged Belong in July 2025 to manage my fully renovated, market-ready property in San Antonio, Texas. I was attracted by their tech-enabled platform and professional positioning. Five months later, the property remains vacant and unlisted. Work was halted for a week because a contractor saw a stop work sign from 2 years ago at the property. When I requested status updates, I received 11 days of silence. Commitments like "100% sure we will have everything done by tonight" were followed by months of inaction. Eventually, the responsibility for resolving a municipal issue was transferred to me—an overseas owner with a 15-hour time zone difference running two businesses. I ended up calling the city myself. Despite handing them everything they needed, a promised phone call to schedule a walkthrough has gone unmade for over a month. An insurance quote requested in August remains undelivered. Lawn maintenance was promised but never confirmed. I received an automated survey asking me to rate a "walkthrough" that never occurred. Financial impact: Approximately $10,000 in lost rental income and counting, plus ongoing carrying costs. Who this might work for: Possibly local owners who can chase things up themselves and don't mind hands-on involvement. Who should avoid: International or interstate investors who expect a property management company to actually manage the property. If you value communication, accountability, and proactive service, look elsewhere.
- On time and quick review done
- Quick to get service on indoor light. As always Belong is great
- Very professional and efficient.
- Daniel was outstanding, great communication, very professional, and made the whole process easy. We had a smooth experience and highly recommend Belong. He was very helpful and answered our queries in timely manner.
- Daniel was very helpful, answered all questions in signing the lease/property and responded to my text even at 10pm. All process were well streamlined and punctual. Hope I will get same standard of help during my lease term.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner