A Truly Professional Experience
A Truly Professional Experience
I recently had some challenges during the apartment retention process, and at first, things didn't go as expected. However, the way Belong's upper management stepped in was nothing short of amazing. They handled every misunderstanding with professionalism, empathy, and a genuine commitment to making things right.
Their leadership and dedication turned a difficult situation into a positive outcome, restoring my trust and confidence in the company. This is what true professionalism and customer care look like.
Shout-out to the Belong upper management team for going above and beyond!
November 10, 2025
Unprompted review
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
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Loved by homeowners and residents
- Joaquin, did an outstanding job for assisting us with renting the property. I had a great experience working with Joaquin. They were extremely helpful, professional, and responsive throughout the entire rental process. They explained everything clearly, answered all my questions, and made the process smooth and stress-free. I truly appreciate their support and would highly recommend them to anyone looking to rent a property.
- A Truly Professional ExperienceI recently had some challenges during the apartment retention process, and at first, things didn't go as expected. However, the way Belong's upper management stepped in was nothing short of amazing. They handled every misunderstanding with professionalism, empathy, and a genuine commitment to making things right.Their leadership and dedication turned a difficult situation into a positive outcome, restoring my trust and confidence in the company. This is what true professionalism and customer care look like.Shout-out to the Belong upper management team for going above and beyond!
- Super responsive - messaged them on Christmas Day of all days and still had my app processed and lease signed within 24hrs. Joaquin was very communicative and friendly. Made me feel super comfortable with the process!
- Very impressive with the response time of the Belong agents during the holidays. I reached out on Christmas Day and was approved and signed my lease within 24hrs. Everyone I spoke with was very friendly and eager to get me moved in swiftly. Especially Joaquin my leasing advisor.
- Found my home within just a couple of hours of contacting. Exceeded every expectation and was super helpful.
- Luis was extremely patient, professional and knowledgeable about his role. He took the time to explain everything clearly. Thanks to his dedication and expertise!
- Joaquin and the entire team made the entire experience seamless and manageable. Not only did they respond the same day as our request, they managed to get us a same day tour AND lease! We had searched for weeks before finally finding the right home and when we did, Belong homes made it happen. We can not wait for our move in date!
- The home was impeccably shown and the agent I met with was extremely friendly and helpful
- Extremely frustrating experience with Belong as a landlord. Communication is incredibly slow, and it is very difficult to connect with anyone beyond the assigned “concierge.” Nobody else seems empowered to help, which creates a bottleneck for even basic issues. Instead of simplifying property management, they became an added layer of friction between the tenant and us as owners. Whenever a maintenance request came in, I still had to personally figure everything out myself. I’ve been trying to terminate my management agreement for the past 4 weeks, and there has still not been a proper handoff of documents or transition process. I also still do not have access to the owner portal despite asking repeatedly for several days. The biggest shock: today I learned they apparently never collected a traditional security deposit from the tenants — despite us previously being told there was approximately one month’s rent held as a deposit. As a landlord, that is deeply concerning. If major damage happens, what exactly is the protection process? Overall, the experience has felt disorganized, unclear, and unnecessarily difficult.
- Everyone was so helpful throughout the whole process. They made it super easy and their app is awesome. Our move in concierge, Frederica did an outstanding job and was always quick to respond. I would highly recommend leasing a property through Belong.
- The experience was great, very professional. Took the time to answer all my questions.
- We are happy to have belong on our side we fill valuable tenets here with good care of belong team. Our agents Diana and Rod with quick response and care help us a lot
- Once again, great job Monica. Very satisfied having the washer light job. Thank you
- Customer service very helpful
- I like when I can tour a property without being showed each room. The agent was polite and answered my questions.
- The tour was amazing and so was our guide she was very nice and answered every question needed.
- Once I had a conversation with Federica, she made the process more understandable and I really appreciate your help. I I panic and I shouldn’t have. I’m in good hands with the belong team.
- Great communication
- I thought I was being noble by going with a company that had good marks for tenants. But this is because theyll make the homeowner pay for anything the tenant requests - I’m out thousands for a beautiful house I lived in happily and without major issue for years. I’m fine paying for stuff that is broken but a new floor? New walls? The tenants knew the magic words that turned their preferences into safety and liability issues. I’m out of money and not out of my contract. Honestly one of the worst decisions I’ve ever made to trust my home to this company.
- Thank you to the homeowner for sending the holiday tower with all goodies!thank you for the the belong team. It’s been great and easy!
- The team is there to resolve anything. They don't play games, they answered promptly and take care of everything.....PEACE OF MIND!
- Very good communication
- Fast response, easy to communicate. Was able to see the house sooner than the open house schedule.
- Working with Joaquin was an absolute pleasure. He worked to make sure we could get into the home affordably. We could not ask for a better experience. He was super knowledgeable and even though it is a tech based management company they still make you feel like you are working with real people.
- Excellent service
- Responsiveness One thing I liked about the service is being responsive to emails and assisting us with the on-boarding process with Belong Homes.
- Great experience
- Great service
- Initially, I had a good experience with Belong. They accepted my application within a day for a rental, and were efficient. But it has been the WORST to get any kind of maintenance done. There were issues with my rental upon moving in (e.g., closet door was broken, bathroom fan not working, wood window trimming ripped off and left out), and it took 6 weeks to fix these things. I had another maintenance issue recently, and I was told they would have someone come look at the issue between 9-5pm. Nobody came by, so at 5pm I had to leave for an appointment. At 5:30pm I was bombarded by phone calls from different area codes, asking where I was because the maintenance person was outside waiting for me. I told them I couldn't head back home at that point, and they didn't take "no" for answer. They continued to call me from multiple phone numbers after I ended the call. I could write a whole novel about other issues I have with Belong, particularly on the maintenance services side of things, but overall, I would say their communication and timeliness is terrible.
- Easy process and she contacted me very fast
- I’m extremely happy with my experience working with Belong. I would especially like to thank Diana and Rod for being so professional, kind, and responsive. The technician was able to resolve our home issue in less than 24 hours, even though it required extra attention. Everything was handled efficiently and with great care. I genuinely feel good working with this company. The Belong team is very proactive ,they follow up, make calls, send emails, and make sure nothing is left unanswered. Everything is well-organized and smoothly managed. Overall, it’s been a great experience, and I highly recommend Belong.
- Good interaction through the internet portal. Excellence care of property.
- On time, very generous and very explainable
- We recently moved into our new rental home through Belong, and overall, the experience has been excellent from start to finish. Shortly after moving in, we discovered some plumbing issues. At first, plumbers came out and addressed what seemed to be the problem, but it later became clear there was a larger underlying issue that needed more extensive work. Throughout the entire process, Tami and the Belong team were absolutely amazing to work with. Communication was clear, timely, and professional. They coordinated directly with the homeowner, ensured proper inspections were completed, and quickly approved the necessary repairs once it was confirmed that further work was needed. What could have been a stressful situation was handled smoothly and efficiently. The repair itself ended up being a two-day project, but Belong hired skilled, professional plumbers who treated us with respect, explained what they were doing, and made us feel completely safe and comfortable having them on our property. Now everything is fully repaired, the plumbing is back to normal, and Belong has continued to follow up to make sure everything is working properly. From finding and renting the property to addressing real-life issues after move-in, this has been one of the most refreshing rental experiences we’ve had. It’s reassuring to work with a company that truly cares, communicates well, and takes action when something needs to be fixed. We highly recommend renting through Belong. We’re excited to continue settling into our home and truly love living here. Thank you so much, Belong — and especially Tami — for everything! — Michelle & Mike
- Very fast response with detailed information
- I’ve had a great experience with Belong Company. They have been extremely professional and responsive. Whenever there was any issue in the house, I emailed them and they responded immediately. They quickly sent a technician to inspect the problem and took care of the repairs without any delay. The process was always smooth and stress-free, and most issues were resolved within 24 hours. I’ve been working with this company for about 6 months now, and I’m honestly very satisfied with their service. Their communication, responsibility, and fast action really stand out. I highly recommend Belong Company to anyone looking for a reliable and professional management company
- Gianella and Kevin were outstanding, friendly, and professional! Gianella was very helpful throughout this entire process and loved working with Belong.
- The people a Belong are so supportive and helpful. They made our process so easy. Danielle was a big help. He walked us through this.
- Our move-in experience with Belong Property Management has been one of the most frustrating rental experiences we’ve had. We moved into the property with missing exterior door keys, no mailbox key, confusion around garage access, unresolved repair issues, exposed wiring in the garage, detached door hardware, and multiple condition concerns throughout the home. Many of these issues were identified immediately during move-in, yet we spent weeks going back and forth between multiple departments trying to get basic items acknowledged and addressed. Belong heavily emphasizes their Inspectify move-in process, requiring tenants to spend significant time documenting photos, notes, and property conditions. However, after completing the extensive walkthrough and submitting concerns through both Inspectify and the Belong app, we repeatedly found ourselves having to re-explain, re-document, and re-submit the same issues over and over again. It felt less like a supported move-in process and more like we were performing the property management company’s quality control responsibilities ourselves. Communication was fragmented with constant handoffs between team members, and many responses focused more on explaining internal processes than actually resolving problems. Even nearly 3 weeks after move-in, we are still dealing with unresolved maintenance concerns and appliance issues, including an oven malfunction. The most disappointing part is that many of these issues should have been identified and resolved before the home was ever listed as “move-in ready.” As tenants paying premium rental rates, we expected a home that was properly prepared, professionally cleaned, and fully functional on day one. To be fair, individual representatives like Belen were polite and responsive once involved, but the overall operational process and move-in standards fell far below expectations. I would strongly encourage anyone considering Belong to run the other way and do not look back.
- Christopher L. informed me of my options based on my preferences, advised on market performance in my area & guided my forward movement with professionalism, being heard & confident in results based on previous performance data. Not just an opinion, insight & "why" behind advise. Very Supportive of my ROI goals. Thank you
- Well just wanted to say that they are very professional and trustworthy and very professional and highly skilled ....thanks to Alan
- Gianella, our Leasing Advisor for the rental property, was very helpful and professional. She responded quickly to all of our questions and provided excellent customer service.
- Perfect as always:)
- The flexibility offered was something I've never experienced before.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner