Good interaction through the internet portal.
Excellence care of property.
4.5 Out Of 5
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What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- I’m extremely happy with my experience working with Belong. I would especially like to thank Diana and Rod for being so professional, kind, and responsive. The technician was able to resolve our home issue in less than 24 hours, even though it required extra attention. Everything was handled efficiently and with great care. I genuinely feel good working with this company. The Belong team is very proactive ,they follow up, make calls, send emails, and make sure nothing is left unanswered. Everything is well-organized and smoothly managed. Overall, it’s been a great experience, and I highly recommend Belong.
- We recently moved into our new rental home through Belong, and overall, the experience has been excellent from start to finish. Shortly after moving in, we discovered some plumbing issues. At first, plumbers came out and addressed what seemed to be the problem, but it later became clear there was a larger underlying issue that needed more extensive work. Throughout the entire process, Tami and the Belong team were absolutely amazing to work with. Communication was clear, timely, and professional. They coordinated directly with the homeowner, ensured proper inspections were completed, and quickly approved the necessary repairs once it was confirmed that further work was needed. What could have been a stressful situation was handled smoothly and efficiently. The repair itself ended up being a two-day project, but Belong hired skilled, professional plumbers who treated us with respect, explained what they were doing, and made us feel completely safe and comfortable having them on our property. Now everything is fully repaired, the plumbing is back to normal, and Belong has continued to follow up to make sure everything is working properly. From finding and renting the property to addressing real-life issues after move-in, this has been one of the most refreshing rental experiences we’ve had. It’s reassuring to work with a company that truly cares, communicates well, and takes action when something needs to be fixed. We highly recommend renting through Belong. We’re excited to continue settling into our home and truly love living here. Thank you so much, Belong — and especially Tami — for everything! — Michelle & Mike
- Very fast response with detailed information
- Great experience
- Working with Joaquin was an absolute pleasure. He worked to make sure we could get into the home affordably. We could not ask for a better experience. He was super knowledgeable and even though it is a tech based management company they still make you feel like you are working with real people.
- Responsiveness One thing I liked about the service is being responsive to emails and assisting us with the on-boarding process with Belong Homes.
- Christopher L. informed me of my options based on my preferences, advised on market performance in my area & guided my forward movement with professionalism, being heard & confident in results based on previous performance data. Not just an opinion, insight & "why" behind advise. Very Supportive of my ROI goals. Thank you
- I’ve had a great experience with Belong Company. They have been extremely professional and responsive. Whenever there was any issue in the house, I emailed them and they responded immediately. They quickly sent a technician to inspect the problem and took care of the repairs without any delay. The process was always smooth and stress-free, and most issues were resolved within 24 hours. I’ve been working with this company for about 6 months now, and I’m honestly very satisfied with their service. Their communication, responsibility, and fast action really stand out. I highly recommend Belong Company to anyone looking for a reliable and professional management company
- They are lying. They tell me 8% service fee but after paying they charge 270 monthly
- Perfect as always:)
- Gianella and Kevin were outstanding, friendly, and professional! Gianella was very helpful throughout this entire process and loved working with Belong.
- The people a Belong are so supportive and helpful. They made our process so easy. Danielle was a big help. He walked us through this.
- Well just wanted to say that they are very professional and trustworthy and very professional and highly skilled ....thanks to Alan
- Gianella, our Leasing Advisor for the rental property, was very helpful and professional. She responded quickly to all of our questions and provided excellent customer service.
- The flexibility offered was something I've never experienced before.
- I’ve had a very positive experience with Belong. Their team is organized, responsive, and makes everything straightforward and stress-free. Communication has been clear, and support is always available when needed. I would definitely recommend Belong.
- Andre did a fantastic job addressing two serious concerns promptly. He made himself available for a follow-up meeting to ensure both issues were resolved.
- Joaquin was very helpful in answering our questions and walking us through this process. He also was able to quickly provide help and get a fix on late notice when we ran into some technical issues. Great and fast experience so far, we look forward to our new home.
- As an add-on to my prior review of Belong, I had asked for the tenant documents after they signed the lease. Never got them. When we parted ways soon after, I requested the applications, the credit checks and the background checks. I have hounded them weekly for these for several months now and have been passed from customer service rep. to customers service rep always promising to get back to me. I finally get a response this week that says they don't have ANY of those documents except one of the background check records. They "don't keep any of those records beyond the application process". Sounds fishy to me. Either they never did the credit checks, which is highly plausible, or they don't keep very good records and can't seem to find information on the tenants they lease to. BEWARE.
- Joaquin was very helpful in answering our questions and walking us through this process. He also was able to quickly provide help and get a fix on late notice when we ran into some technical issues. Great and fast experience so far, we look forward to our new home.
- Good very responsive
- Christopher answered my questions & clarifed points & ensured my understanding & empowered decision was present. Very professional & patient as I thought thru AND had technical delays. He waited & guided with grace, encouragement & solution mindset. I will like to work with him again. Lovely presence & details focused on without triggers. Well done. Appreciated.
- Joaquin was very helpful and gave us all the information we needed to make it an easy process. Thank you for all your help.
- Lavonya was excellent
- Sol es muy buena trabajadora, resuelve y siempre contesta, lástima que no este en el área de rentas
- Alex set up a conf call for our leadership to review our potential partnership. Good call. Good share. Obviously potential in our collaboration.
- We worked with Lauren while signing the lease for our first home, and we couldn’t have asked for a better experience. She helped us understand every detail about renting, answered all of our (many!) questions, and made the entire process feel easy and stress-free.What really stood out was her responsiveness, even over Thanksgiving break, she was quick to reply, patient, and incredibly helpful. As first-time renters, we felt supported every step of the way.Thank you, Lauren, for making this milestone such a positive experience. ??
- Great work I love everything so far im working to work
- I have had no positive experience in coordinating with Belong. Each time has always been more than a hassle. For example: This past time trying to schedule the AC to get fixed, we scheduled for someone to come out on a Friday and Belong said they would give me a call Friday morning when the vendor was on the way. All this time I was communicating with 2 separate people in scheduling. Friday comes, I get no call and no one shows up. The next Monday I get a call from the actual vendor to schedule. We scheduled for the upcoming Wednesday and they came out for a bid. I got a call on Wednesday or Thursday from Belong trying to schedule this appointment that had already happened. They were completely unaware that the vendor had even come out. I had to be the one to inform them and give an update. The price and task were very large so our homeowner wanted a second bid, which is fine and I understand. We arranged for someone to come out that next Friday. After that appointment, Belong called me to schedule the actual repair on the AC. They really wanted to come on Monday so I made some calls and had other people change their schedules to make this happen. I made them aware of getting Monday to work and also mentioned that Wednesday would be better scheduling wise, but we confirmed Monday. I then received another call about 5 minutes later from the same individual (again a different person from who I had been chatting on the app with) and they told me that Wednesday would actually work for them. This was better for me to be able to make happen, so I cancelled all the arrangements I had made with other people for Monday. Wednesday was confirmed. On Saturday (the next day) I got a message from the person I had been messaging on the app with (different from the phone calls) to confirm MONDAY. I messaged back that this was the original plan but it had been changed to Wednesday via phone call by an agent. The person I was messaged seemed to have no idea about this and informed me that Wednesday would absolutely NOT work and that Monday was “completely locked in”. This was very frustrating as I was communicating with several different agents from Belong and it was clear they were not all on the same page. I am not sure why they incorporate so many individuals, as it did nothing but cause confusion. This example is only one of many where miscommunication is very prevalent with Belong. We have had several instances where there is poor communication due to multiple individuals from Belong scheduling and miscommunication with vendors/not even being aware that a vendor came. This company has proven to be very hard to work with as far as scheduling and communication goes. I find it easier to get ahold of the vendor and scheduling directly with them to avoid the middleman that is Belong.
- Leo from East Bay Construction and Management arrived and promptly worked on sink stopper repair and leak repair. One of the stopper had a broken part that needed to be replaced. He left and bought a new part and fixed it. He also tightened the nut that was the causes of the water leak. Also, Leo tried to troubleshoot the dishwasher drain issue by removing debris from the drain area. After running the dishwasher, drain was not totally draining. So he reported it back to Belong. I am glad he was thoroughly documenting the issues and completions or need for further repair.
- Good communication, great customer service
- Joaquin Cisternas was an absolute beauty. My partner and I sent an inquiry, and Joaquin reached out right away and filled in all the gaps that we needed. He helped throughout the whole process. Quick, Responsive and straight to the point. For Canadians looking for a place to rent in California, or anyone coming from out of the country or even the State, I'd suggest hopping on to Belonghome.com and requesting Joaquin Cisternas. Cheers 5*****
- Sebastian was a breath of fresh air! He was so kind and funny and very welcoming. He was very attentive to detail and paid attention. He was very easy to talk to. We need more of him showing houses for rent the same as if for sale.
- Serena was so helpful and we are delighted to work with her.
- Very professional
- Easy to fill the application and good communication.
- I called with questions which were answered to the best of his knowledge and the questions were passed on to the appropriate advisor who followed up with a very detailed text response. I appreciated the immediate follow up.
- Ada is amazing, she knew all key points to talk about during our tour. She was also very personable and respectful.
- I'm fed up with the lack of responsiveness. When I moved in to a Belong home, it was not cleaned, trash was all over the garage, the heating was not working (it was December) and it took 2 months to get it fixed! I've reported a number of issues in the move in home inspection report, not a single one received even an acknowledgement, let alone a fix without me opening an additional issue with them. Then recently they almost doubled the liability insurance cost with 0 communication about it. Now I've submitted another repair request and I have to go through their damn buggy AI that crashed on my multiple times, needing to redo the whole conversation on the mobile app and figure out just what kind of response it expects when asking when I'm available. Then absolutely nothing happened for 2 weeks. Now I see I have the option to schedule a phone consultation!? What the hell? I've already given my availability and why on earth do I have to reach out again??? It doesn't work anyway. I've scheduled it (multiple times), it said an invite is on the way. It never arrived. The scheduled time has come and gone with nothing happening. Now I've emailed them and it's the AI responding yet again...
- Responsive and thorough inspection
- Arthur is always helplful
- My first every person from belong was Daniel. He notified me immediately when I applied for the home about my application. I really needed to call and hear an actual human instead of an ai and he immediately called me. Infact, if it wasn't for him, i would be very hesitant going forward. He had helped me in every way possible. I had no idea that management company could also be helpful for tenant. It was a huge change that left me with gratitude for belong. Especially Daniel. For going above and beyond. Every step of the way felt personal, humbling and respectful. Daniel, if you're seeing this, please know you have a huge impact on me going forward with this house. I hope I get to talk to you again in the future. All the very best to you and the team. :)
- George was responsive and understanding and solved the problem quickly! I truly appreciate having such a thoughtful, thorough and efficient concierge to coordinate with. I hope he stays with Belong for a long time because his response was what made me want to continue working with Belong. Also, I hope he realizes what a wonderful writer he is. Thank you George!
- Maria is super responsive. This whole experience is online. So having someone who's is answering your questions is super helpful. Avoids giving you feeling of being nervous or anxiety.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner