It was helpfull , clear and Quit
4.5 Out Of 5
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What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Very responsive quick easy and thorough . Love it
- Joaquin did a great job, he is very responsive via phone calls, text or email is a frequently mentioned positive trait, along with the ability to listen clients needs and provide helpful feedback. He made our renting process so simple and provided very clear information in everything. So glad that we found a house which met all our requirements and thanks to Joaquin…
- The agent was very upfront about the challenges that I have had been going through in the past being a marine corps veteran that tells me he cares about the people financial situation and would only do his very best
- Any prospective homeowner that thinks this company is the right route let me educate you a little on their practices. We needed a shower regrouted. Belong quotes $2300. The man hired to do the job only charged Belong $150. We needed a front step leading to our porch replaced... literally some nails and lumber to build a 36x18 in step....Belong said almost 250 for that repair. This company will do everything to squeeze money out of the homeowners. An almost TWO THOUSAND PERCENT markup on a home repair. Do not trust these people to take care of you. Rental application process takes up to 2 weeks and ask for way more financial information than what is considered normal.
- Amazing experience with their company from start to finish
- Great rental company—clear communication, fast service, and they went above and beyond to help me find the right home! Very reliable and professional!”
- I really appreciate the opportunity to view the property and staff that was present at the site. They were very helpful and knowledgeable about the property
- The woman from the open house was great.She gave us time to go around and check out the house and she did not rushed us.Also,she answered all of our questions.
- Luis was great at answering any questions we had!
- Customer service was outstanding.
- Nawel was great she showed the property and was knowledgeable to any questions that I had about the unit. I was allowed space to browse and a nice amount of time looking around the home. Thank you to my tour guide.
- Muy buen servicio una experiencia enorme meresen 5 estrellas felicidades
- Ellos an echo un gran trabajo profesional se lo recomendaría a todos es una experiencia única de encontrar trabajadores profesional nunca avia trabajado con algo así se los recomiendo a todos tienen muy bonitas casas en muy buenos estados me gustaría que cualquier persona diera un vistazo no se van arrepentir,yo y mi familia estamos muy satisfechos con este trabajo que ellos ofrecen
- Be very cautious before renting with Belong. As part of my lease I was enrolled in Belong’s Liability Coverage Program, which they represented would handle liability-related damages. After a water leak damage incident, Belong initially charged me out of pocket for repairs. Only after repeated follow-ups did they submit a claim. They later reimbursed only part of the repair costs, not the full amount, and even charged a project management fee for handling the repairs. However, the affected party’s insurer (Allstate) later filed a subrogation claim for extra mitigation damages. The claim submitted through Belong’s liability program was denied by QBE, leaving me — the tenant who paid for this coverage — personally facing the claim. I contacted Belong’s Resolutions Team and Tami Silks multiple times, but even after months of follow-ups there has been no meaningful response or resolution. Because of this, I had to escalate the issue to the Washington State Office of the Insurance Commissioner. Based on my experience, I strongly advise others not to rent with Belong. They failed to take responsibility for a serious issue and left the tenant to deal with repairs and insurance claims alone. ------------- EDIT: (Response to Belong’s Tami's comment): Belong’s response continues to avoid responsibility and ignores the core issue — clear misrepresentation of the insurance coverage they charged tenants for every month. The water leak incident occurred in October, yet Belong did not file the insurance claim until February. In fact, this only happened after I was pursued by Allstate through a subrogation demand letter. Until then, Belong had taken no meaningful action to process the claim. During this entire period, Belong continued to assure that I was covered under their Resident Liability Coverage program, for which they charged a monthly fee. However, when the claim was actually needed, they shifted responsibility to the insurance carrier and stated the claim falls outside coverage. This raises serious concerns: Why was the claim not filed promptly in October when the incident occurred? Why did Belong collect monthly liability coverage fees if the coverage does not protect tenants from incidents like this? Why was the claim only filed after I was pursued by Allstate, months later? Instead of supporting their tenant, Belong delayed the process, allowed the situation to escalate, and is now distancing itself from the insurance coverage they promoted as part of their program. The home owner changed the management company mid-lease due to Belong's repeated failures in handling basic responsibilities. Belong failed to submit an insurance claim for several months after the issue arose in October 2025, did not communicate any updates or share relevant details with AllState, and kept me completely in the dark until I received a subordination letter from AllState directly. Despite this clear pattern of mismanagement, Belong is refusing to take any responsibility — citing the lease transfer to another management company as justification. This is disingenuous. The issue originated and should have been fully resolved under Belong's watch. They took no meaningful action for nearly four months, leaving the matter unresolved until March 2026. Belong's refusal to acknowledge accountability — simply because the lease has since moved on — is another attempt to evade responsibility for their own negligence. As the tenant, I am left bearing the consequences of failures that are entirely of their making.
- Belong made applying a very easy process. The app is pretty easy to use and makes paying rent very simple. Daniel, our agent, was very helpful and quite friendly, and he helped at every step. I would highly recommend Belong to anyone looking for a rental.
- Very helpful
- Will miss being apart of Belong. Geraldine and Team were responsive and awesome
- Very friendly agent, she was there ahead of time, very helpful. Also a beautiful apartment.
- We appreciate Luis for doing all that he do and helping us to fill our vacancy. We are glad to be part of the Belong Team.
- Excellent no problems and all! They always did a follow-up to make sure everything went ok.
- Maria did an outstanding job with the help of my move-in process. She made sure that the deposits were delivered in a fashionable manner as well as providing my keys. She answered every single question that I presented to her. She seems like a very lovely person. I would recommend Belong to every person that I know who is seeking a place to live. Thank You.
- Joaquin was very professional, helpful, and informative. He made the application process extremely easy, and he answered all of my questions. Thanks Joaquin!
- Daniel is a wonderful client services representative for Belong. He is patient and empathetic, practical and very knowledgeable. I appreciate his advice and patience with me as an anxious home owner trying to maximum return on my investment.
- Worst company in terms of ethics. Stay away from them. I really hope no one else gets impacted by them and have to see their evil face.
- Best Property Maintenance Company
- We recently had a few repairs done at our home, including lighting issues and some door lock concerns. Although the first visit didn’t resolve everything, the company responded quickly and sent another technician out right away. The follow-up team was professional, efficient, and got everything fixed the same day. Our door locks were corrected, and the lighting was taken care of as well. We truly appreciate the prompt service and the effort to make things right. Thank you for making sure everything was resolved properly.
- This issue was resolved in full detail. I greatly appreciate it!
- Joaquin helped my family a lot into moving quickly on getting my application ready and approved so that we can secure the home we wanted . I can’t wait to move in.
- Very smooth process thank you
- The home was nice as well as the person show the home and she answered every question I asked
- How easy and fast the application and move in process was. The staff is friendly and very helpful.
- Onela was amazing!
- Mary is great. She was transparent with the fix cost, and give timely help and support. Thank you.
- I’d give ZERO STARS if i could. DO NOT TRUST THIS COMPANY. The most complicated process and clear lack of professionalism is crazy. It’s way too much to write out but we’ve been through the wringers with this company. ALL REVIEWS ARE BOTS, DO NOT TRUST OR USE THIS COMPANY
- On time and quick review done
- Daniel was outstanding, great communication, very professional, and made the whole process easy. We had a smooth experience and highly recommend Belong. He was very helpful and answered our queries in timely manner.
- Daniel was very helpful, answered all questions in signing the lease/property and responded to my text even at 10pm. All process were well streamlined and punctual. Hope I will get same standard of help during my lease term.
- Very professional and efficient.
- Quick to get service on indoor light. As always Belong is great
- Lauren has been absolutely fabulous! She has seen to every detail for us and so quick to answer our questions. A dream to work with!
- Outstanding service by Belong!
- The feedback was awesome Will still want to rent an apartment from you guys
- Racheal is amazing and Onela was able to help us out. They made the whole process go so smooth. Belong has amazing staff!!!! 100% recommend working with this team and looking forward to it in the future.
- They don’t fix critical issues like the door lock not working and windows not installed correctly. They don’t have their own maintenance and hire someone (doesn’t tell you who) and I’ve had them hit of me and another one be rude. The contract they give you is very landlord friendly and they don’t listen to you at all. Greedy and hungry for money.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner