Good communication, great customer service
4.5 Out Of 5
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What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Sebastian was a breath of fresh air! He was so kind and funny and very welcoming. He was very attentive to detail and paid attention. He was very easy to talk to. We need more of him showing houses for rent the same as if for sale.
- Easy to fill the application and good communication.
- Serena was so helpful and we are delighted to work with her.
- As an add-on to my prior review of Belong, I had asked for the tenant documents after they signed the lease. Never got them. When we parted ways soon after, I requested the applications, the credit checks and the background checks. I have hounded them weekly for these for several months now and have been passed from customer service rep. to customers service rep always promising to get back to me. I finally get a response this week that says they don't have ANY of those documents except one of the background check records. They "don't keep any of those records beyond the application process". Sounds fishy to me. Either they never did the credit checks, which is highly plausible, or they don't keep very good records and can't seem to find information on the tenants they lease to. BEWARE.
- Very professional
- I called with questions which were answered to the best of his knowledge and the questions were passed on to the appropriate advisor who followed up with a very detailed text response. I appreciated the immediate follow up.
- Responsive and thorough inspection
- My first every person from belong was Daniel. He notified me immediately when I applied for the home about my application. I really needed to call and hear an actual human instead of an ai and he immediately called me. Infact, if it wasn't for him, i would be very hesitant going forward. He had helped me in every way possible. I had no idea that management company could also be helpful for tenant. It was a huge change that left me with gratitude for belong. Especially Daniel. For going above and beyond. Every step of the way felt personal, humbling and respectful. Daniel, if you're seeing this, please know you have a huge impact on me going forward with this house. I hope I get to talk to you again in the future. All the very best to you and the team. :)
- Ada is amazing, she knew all key points to talk about during our tour. She was also very personable and respectful.
- Arthur is always helplful
- George was responsive and understanding and solved the problem quickly! I truly appreciate having such a thoughtful, thorough and efficient concierge to coordinate with. I hope he stays with Belong for a long time because his response was what made me want to continue working with Belong. Also, I hope he realizes what a wonderful writer he is. Thank you George!
- Very responsive quick easy and thorough . Love it
- Maria is super responsive. This whole experience is online. So having someone who's is answering your questions is super helpful. Avoids giving you feeling of being nervous or anxiety.
- I have had no positive experience in coordinating with Belong. Each time has always been more than a hassle. For example: This past time trying to schedule the AC to get fixed, we scheduled for someone to come out on a Friday and Belong said they would give me a call Friday morning when the vendor was on the way. All this time I was communicating with 2 separate people in scheduling. Friday comes, I get no call and no one shows up. The next Monday I get a call from the actual vendor to schedule. We scheduled for the upcoming Wednesday and they came out for a bid. I got a call on Wednesday or Thursday from Belong trying to schedule this appointment that had already happened. They were completely unaware that the vendor had even come out. I had to be the one to inform them and give an update. The price and task were very large so our homeowner wanted a second bid, which is fine and I understand. We arranged for someone to come out that next Friday. After that appointment, Belong called me to schedule the actual repair on the AC. They really wanted to come on Monday so I made some calls and had other people change their schedules to make this happen. I made them aware of getting Monday to work and also mentioned that Wednesday would be better scheduling wise, but we confirmed Monday. I then received another call about 5 minutes later from the same individual (again a different person from who I had been chatting on the app with) and they told me that Wednesday would actually work for them. This was better for me to be able to make happen, so I cancelled all the arrangements I had made with other people for Monday. Wednesday was confirmed. On Saturday (the next day) I got a message from the person I had been messaging on the app with (different from the phone calls) to confirm MONDAY. I messaged back that this was the original plan but it had been changed to Wednesday via phone call by an agent. The person I was messaged seemed to have no idea about this and informed me that Wednesday would absolutely NOT work and that Monday was “completely locked in”. This was very frustrating as I was communicating with several different agents from Belong and it was clear they were not all on the same page. I am not sure why they incorporate so many individuals, as it did nothing but cause confusion. This example is only one of many where miscommunication is very prevalent with Belong. We have had several instances where there is poor communication due to multiple individuals from Belong scheduling and miscommunication with vendors/not even being aware that a vendor came. This company has proven to be very hard to work with as far as scheduling and communication goes. I find it easier to get ahold of the vendor and scheduling directly with them to avoid the middleman that is Belong.
- It was helpfull , clear and Quit
- Joaquin did a great job, he is very responsive via phone calls, text or email is a frequently mentioned positive trait, along with the ability to listen clients needs and provide helpful feedback. He made our renting process so simple and provided very clear information in everything. So glad that we found a house which met all our requirements and thanks to Joaquin…
- The agent was very upfront about the challenges that I have had been going through in the past being a marine corps veteran that tells me he cares about the people financial situation and would only do his very best
- Amazing experience with their company from start to finish
- Great rental company—clear communication, fast service, and they went above and beyond to help me find the right home! Very reliable and professional!”
- I really appreciate the opportunity to view the property and staff that was present at the site. They were very helpful and knowledgeable about the property
- The woman from the open house was great.She gave us time to go around and check out the house and she did not rushed us.Also,she answered all of our questions.
- Customer service was outstanding.
- Luis was great at answering any questions we had!
- I'm fed up with the lack of responsiveness. When I moved in to a Belong home, it was not cleaned, trash was all over the garage, the heating was not working (it was December) and it took 2 months to get it fixed! I've reported a number of issues in the move in home inspection report, not a single one received even an acknowledgement, let alone a fix without me opening an additional issue with them. Then recently they almost doubled the liability insurance cost with 0 communication about it. Now I've submitted another repair request and I have to go through their damn buggy AI that crashed on my multiple times, needing to redo the whole conversation on the mobile app and figure out just what kind of response it expects when asking when I'm available. Then absolutely nothing happened for 2 weeks. Now I see I have the option to schedule a phone consultation!? What the hell? I've already given my availability and why on earth do I have to reach out again??? It doesn't work anyway. I've scheduled it (multiple times), it said an invite is on the way. It never arrived. The scheduled time has come and gone with nothing happening. Now I've emailed them and it's the AI responding yet again...
- Ellos an echo un gran trabajo profesional se lo recomendaría a todos es una experiencia única de encontrar trabajadores profesional nunca avia trabajado con algo así se los recomiendo a todos tienen muy bonitas casas en muy buenos estados me gustaría que cualquier persona diera un vistazo no se van arrepentir,yo y mi familia estamos muy satisfechos con este trabajo que ellos ofrecen
- Nawel was great she showed the property and was knowledgeable to any questions that I had about the unit. I was allowed space to browse and a nice amount of time looking around the home. Thank you to my tour guide.
- Muy buen servicio una experiencia enorme meresen 5 estrellas felicidades
- Very helpful
- Belong made applying a very easy process. The app is pretty easy to use and makes paying rent very simple. Daniel, our agent, was very helpful and quite friendly, and he helped at every step. I would highly recommend Belong to anyone looking for a rental.
- We appreciate Luis for doing all that he do and helping us to fill our vacancy. We are glad to be part of the Belong Team.
- Will miss being apart of Belong. Geraldine and Team were responsive and awesome
- Very friendly agent, she was there ahead of time, very helpful. Also a beautiful apartment.
- Excellent no problems and all! They always did a follow-up to make sure everything went ok.
- Any prospective homeowner that thinks this company is the right route let me educate you a little on their practices. We needed a shower regrouted. Belong quotes $2300. The man hired to do the job only charged Belong $150. We needed a front step leading to our porch replaced... literally some nails and lumber to build a 36x18 in step....Belong said almost 250 for that repair. This company will do everything to squeeze money out of the homeowners. An almost TWO THOUSAND PERCENT markup on a home repair. Do not trust these people to take care of you. Rental application process takes up to 2 weeks and ask for way more financial information than what is considered normal.
- Maria did an outstanding job with the help of my move-in process. She made sure that the deposits were delivered in a fashionable manner as well as providing my keys. She answered every single question that I presented to her. She seems like a very lovely person. I would recommend Belong to every person that I know who is seeking a place to live. Thank You.
- Joaquin was very professional, helpful, and informative. He made the application process extremely easy, and he answered all of my questions. Thanks Joaquin!
- Daniel is a wonderful client services representative for Belong. He is patient and empathetic, practical and very knowledgeable. I appreciate his advice and patience with me as an anxious home owner trying to maximum return on my investment.
- Best Property Maintenance Company
- We recently had a few repairs done at our home, including lighting issues and some door lock concerns. Although the first visit didn’t resolve everything, the company responded quickly and sent another technician out right away. The follow-up team was professional, efficient, and got everything fixed the same day. Our door locks were corrected, and the lighting was taken care of as well. We truly appreciate the prompt service and the effort to make things right. Thank you for making sure everything was resolved properly.
- Joaquin helped my family a lot into moving quickly on getting my application ready and approved so that we can secure the home we wanted . I can’t wait to move in.
- Very smooth process thank you
- This issue was resolved in full detail. I greatly appreciate it!
- The home was nice as well as the person show the home and she answered every question I asked
- Be very cautious before renting with Belong. As part of my lease I was enrolled in Belong’s Liability Coverage Program, which they represented would handle liability-related damages. After a water leak damage incident, Belong initially charged me out of pocket for repairs. Only after repeated follow-ups did they submit a claim. They later reimbursed only part of the repair costs, not the full amount, and even charged a project management fee for handling the repairs. However, the affected party’s insurer (Allstate) later filed a subrogation claim for extra mitigation damages. The claim submitted through Belong’s liability program was denied by QBE, leaving me — the tenant who paid for this coverage — personally facing the claim. I contacted Belong’s Resolutions Team and Tami Silks multiple times, but even after months of follow-ups there has been no meaningful response or resolution. Because of this, I had to escalate the issue to the Washington State Office of the Insurance Commissioner. Based on my experience, I strongly advise others not to rent with Belong. They failed to take responsibility for a serious issue and left the tenant to deal with repairs and insurance claims alone. ------------- EDIT: (Response to Belong’s Tami's comment): Belong’s response continues to avoid responsibility and ignores the core issue — clear misrepresentation of the insurance coverage they charged tenants for every month. The water leak incident occurred in October, yet Belong did not file the insurance claim until February. In fact, this only happened after I was pursued by Allstate through a subrogation demand letter. Until then, Belong had taken no meaningful action to process the claim. During this entire period, Belong continued to assure that I was covered under their Resident Liability Coverage program, for which they charged a monthly fee. However, when the claim was actually needed, they shifted responsibility to the insurance carrier and stated the claim falls outside coverage. This raises serious concerns: Why was the claim not filed promptly in October when the incident occurred? Why did Belong collect monthly liability coverage fees if the coverage does not protect tenants from incidents like this? Why was the claim only filed after I was pursued by Allstate, months later? Instead of supporting their tenant, Belong delayed the process, allowed the situation to escalate, and is now distancing itself from the insurance coverage they promoted as part of their program. The home owner changed the management company mid-lease due to Belong's repeated failures in handling basic responsibilities. Belong failed to submit an insurance claim for several months after the issue arose in October 2025, did not communicate any updates or share relevant details with AllState, and kept me completely in the dark until I received a subordination letter from AllState directly. Despite this clear pattern of mismanagement, Belong is refusing to take any responsibility — citing the lease transfer to another management company as justification. This is disingenuous. The issue originated and should have been fully resolved under Belong's watch. They took no meaningful action for nearly four months, leaving the matter unresolved until March 2026. Belong's refusal to acknowledge accountability — simply because the lease has since moved on — is another attempt to evade responsibility for their own negligence. As the tenant, I am left bearing the consequences of failures that are entirely of their making.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner