I’ve had a very positive experience with Belong. Their team is organized, responsive, and makes everything straightforward and stress-free. Communication has been clear, and support is always available when needed. I would definitely recommend Belong.
4.5 Out Of 5
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What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
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Email any of them directly. The address is theirs, not a queue.
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VIP Member Relations Lead
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Alejandra Echartea
VIP Member Relations Specialist
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Loved by homeowners and residents
- The flexibility offered was something I've never experienced before.
- Joaquin was very helpful in answering our questions and walking us through this process. He also was able to quickly provide help and get a fix on late notice when we ran into some technical issues. Great and fast experience so far, we look forward to our new home.
- Andre did a fantastic job addressing two serious concerns promptly. He made himself available for a follow-up meeting to ensure both issues were resolved.
- Our move-in experience with Belong Property Management has been one of the most frustrating rental experiences we’ve had. We moved into the property with missing exterior door keys, no mailbox key, confusion around garage access, unresolved repair issues, exposed wiring in the garage, detached door hardware, and multiple condition concerns throughout the home. Many of these issues were identified immediately during move-in, yet we spent weeks going back and forth between multiple departments trying to get basic items acknowledged and addressed. Belong heavily emphasizes their Inspectify move-in process, requiring tenants to spend significant time documenting photos, notes, and property conditions. However, after completing the extensive walkthrough and submitting concerns through both Inspectify and the Belong app, we repeatedly found ourselves having to re-explain, re-document, and re-submit the same issues over and over again. It felt less like a supported move-in process and more like we were performing the property management company’s quality control responsibilities ourselves. Communication was fragmented with constant handoffs between team members, and many responses focused more on explaining internal processes than actually resolving problems. Even nearly 3 weeks after move-in, we are still dealing with unresolved maintenance concerns and appliance issues, including an oven malfunction. The most disappointing part is that many of these issues should have been identified and resolved before the home was ever listed as “move-in ready.” As tenants paying premium rental rates, we expected a home that was properly prepared, professionally cleaned, and fully functional on day one. To be fair, individual representatives like Belen were polite and responsive once involved, but the overall operational process and move-in standards fell far below expectations. I would strongly encourage anyone considering Belong to run the other way and do not look back.
- Joaquin was very helpful in answering our questions and walking us through this process. He also was able to quickly provide help and get a fix on late notice when we ran into some technical issues. Great and fast experience so far, we look forward to our new home.
- Good very responsive
- Christopher answered my questions & clarifed points & ensured my understanding & empowered decision was present. Very professional & patient as I thought thru AND had technical delays. He waited & guided with grace, encouragement & solution mindset. I will like to work with him again. Lovely presence & details focused on without triggers. Well done. Appreciated.
- Joaquin was very helpful and gave us all the information we needed to make it an easy process. Thank you for all your help.
- Lavonya was excellent
- We worked with Lauren while signing the lease for our first home, and we couldn’t have asked for a better experience. She helped us understand every detail about renting, answered all of our (many!) questions, and made the entire process feel easy and stress-free.What really stood out was her responsiveness, even over Thanksgiving break, she was quick to reply, patient, and incredibly helpful. As first-time renters, we felt supported every step of the way.Thank you, Lauren, for making this milestone such a positive experience. ??
- Alex set up a conf call for our leadership to review our potential partnership. Good call. Good share. Obviously potential in our collaboration.
- Sol es muy buena trabajadora, resuelve y siempre contesta, lástima que no este en el área de rentas
- Great work I love everything so far im working to work
- Don’t trust this company!! Hard to get hold of, too mangers that don’t know what hell they’re doing and short staff that actually do the work. Gives the run around. Would not recommend especially in the Bay Area. Do your research and document everything.
- Leo from East Bay Construction and Management arrived and promptly worked on sink stopper repair and leak repair. One of the stopper had a broken part that needed to be replaced. He left and bought a new part and fixed it. He also tightened the nut that was the causes of the water leak. Also, Leo tried to troubleshoot the dishwasher drain issue by removing debris from the drain area. After running the dishwasher, drain was not totally draining. So he reported it back to Belong. I am glad he was thoroughly documenting the issues and completions or need for further repair.
- Sebastian was a breath of fresh air! He was so kind and funny and very welcoming. He was very attentive to detail and paid attention. He was very easy to talk to. We need more of him showing houses for rent the same as if for sale.
- Good communication, great customer service
- Joaquin Cisternas was an absolute beauty. My partner and I sent an inquiry, and Joaquin reached out right away and filled in all the gaps that we needed. He helped throughout the whole process. Quick, Responsive and straight to the point. For Canadians looking for a place to rent in California, or anyone coming from out of the country or even the State, I'd suggest hopping on to Belonghome.com and requesting Joaquin Cisternas. Cheers 5*****
- Easy to fill the application and good communication.
- Serena was so helpful and we are delighted to work with her.
- I called with questions which were answered to the best of his knowledge and the questions were passed on to the appropriate advisor who followed up with a very detailed text response. I appreciated the immediate follow up.
- Very professional
- Arthur is always helplful
- ######## STAY AWAY ############# Not a dependable company — mainly LATAM operating centers, no local presence, no idea of how to handle emergency situations. These guys seem to have run call centers and evolved to self promote them as property managers The two stars is because they do respond to emails but most often clueless of what’s going on
- My first every person from belong was Daniel. He notified me immediately when I applied for the home about my application. I really needed to call and hear an actual human instead of an ai and he immediately called me. Infact, if it wasn't for him, i would be very hesitant going forward. He had helped me in every way possible. I had no idea that management company could also be helpful for tenant. It was a huge change that left me with gratitude for belong. Especially Daniel. For going above and beyond. Every step of the way felt personal, humbling and respectful. Daniel, if you're seeing this, please know you have a huge impact on me going forward with this house. I hope I get to talk to you again in the future. All the very best to you and the team. :)
- Ada is amazing, she knew all key points to talk about during our tour. She was also very personable and respectful.
- Responsive and thorough inspection
- George was responsive and understanding and solved the problem quickly! I truly appreciate having such a thoughtful, thorough and efficient concierge to coordinate with. I hope he stays with Belong for a long time because his response was what made me want to continue working with Belong. Also, I hope he realizes what a wonderful writer he is. Thank you George!
- Very responsive quick easy and thorough . Love it
- Maria is super responsive. This whole experience is online. So having someone who's is answering your questions is super helpful. Avoids giving you feeling of being nervous or anxiety.
- It was helpfull , clear and Quit
- The agent was very upfront about the challenges that I have had been going through in the past being a marine corps veteran that tells me he cares about the people financial situation and would only do his very best
- Joaquin did a great job, he is very responsive via phone calls, text or email is a frequently mentioned positive trait, along with the ability to listen clients needs and provide helpful feedback. He made our renting process so simple and provided very clear information in everything. So glad that we found a house which met all our requirements and thanks to Joaquin…
- Terrible experience, they no showed us and had multiple people scheduled at the same time. The team we contacted is not local and had no way of showing the property that we personally scheduled to see. We waited for 30 mins till we finally just left. The property itself entry way was gross and smelled. The lack of communication and no show not only wasted our time but made us never want to work with this company again.
- Amazing experience with their company from start to finish
- Great rental company—clear communication, fast service, and they went above and beyond to help me find the right home! Very reliable and professional!”
- I really appreciate the opportunity to view the property and staff that was present at the site. They were very helpful and knowledgeable about the property
- Luis was great at answering any questions we had!
- Customer service was outstanding.
- The woman from the open house was great.She gave us time to go around and check out the house and she did not rushed us.Also,she answered all of our questions.
- Ellos an echo un gran trabajo profesional se lo recomendaría a todos es una experiencia única de encontrar trabajadores profesional nunca avia trabajado con algo así se los recomiendo a todos tienen muy bonitas casas en muy buenos estados me gustaría que cualquier persona diera un vistazo no se van arrepentir,yo y mi familia estamos muy satisfechos con este trabajo que ellos ofrecen
- Muy buen servicio una experiencia enorme meresen 5 estrellas felicidades
- Nawel was great she showed the property and was knowledgeable to any questions that I had about the unit. I was allowed space to browse and a nice amount of time looking around the home. Thank you to my tour guide.
- Worst property management we’ve ever worked with. They try to nickel and dime you for everything and don’t care about the term of your residency, just money. One of the property workers tried breaking into the unit while occupying and apparently didn’t know someone was inside and a police report is filed with them. Wouldn’t recommend.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner