Belong improves day by day. I’m very satisfied.
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- I appreciate Belong and specially Hermogenes who arrange and set up the vendor in the fast way possible. It was great. Appreciate it.
- Joaquin was wonderful to work with! He was very accessible during the process and answered all of my questions with patience. I like the convenience of the Belong app which is a one stop shop to be able to go on your phone and pay my rent as well as contact maintenance for any repairs needed to be made in the property. I would recommend anyone that is in search of a rental property to give Belong a try.
- Daniel was amazing! The entire experience with Belong has been smooth and seemless. I love how much it feels like they have invested in the renter experience!
- Able to get in and out
- Diego spent a lot of time going through all my questions with patience and was very articulate about providing a complete answer to my questions
- I had a great experience with touring my new home to signing my lease. Communication is very effective & I received great customer service. Belong works with you & for you.
- Andre and the team have been excellent in their management of my property and I have already referred Belong to several friends and family.
- This company seems to be trustworthy and efficient! They are very friendly, patient and always ready to help!
- Consistently poor experience. I am a tenant. We had our garbage disposal in our sink start leaking, preventing the use of both our sink and our dishwasher. It was over a week until the company responded to our work request. It took another two weeks for them to send out a technician just to examine the unit. They were very unresponsive to my communication. After the first examination, I wasn't able to get in contact with Belong for 4 days. At which point they told me they switched vendors and would have to contact a different company. It was many weeks until they finally got it fixed, which is far longer than the legally mandated timeframe in our state. They also refused to send me the contact information of the homeowner to expedite the process. We also had our dishwasher fail. It was another 5 days until we got a response. Another two weeks passed before they sent out a technician. They then submitted our address INCORRECTLY, causing the technician to not be able arrive at the property. And again, radio silence from Belong. Every time I set up a voice call in their app, the appointment is never confirmed and I never receive a call. It's been 25 days since the issue was reported. Which again, is far above the legally mandated timeframe. I would avoid this company at all costs.
- My experience was superb. Great communication and everything was expedited. My lease agent (Daniel Zaragoza) was excellent. Everything was completed in a day
- Working with Mary was great. I would definitely love to work with her again
- From the start this company has communicated efficiently and made sure that every question we had was answered to the best of their knowledge. Coming from out of state and putting a deposit on a house without being there to see it is extremely nerve wrecking, but they guided me through patiently without any hesitation to be able to calm my nerves with the best answers. We are very excited to be able to use them for our time renting.
- I never knew they are so detailed and thorough in their inspection. However that’s an indication of how they’re going to manage your property with quality too. Waiting to see!
- Good it was a smooth process working with belong they are managing the property I currently live at and they have been great! Responded within reasonable time
- Nicholas was well informed about the property and reasonable in our discussion about the plan for marketing. Corrections were made to the inspection report.
- Chris was very informative and a great representative,it was great meeting him. Need more great workers like him in our community to keep us informed when moving .
- Leasing advisor was very attentive and professional
- Excellent as always !!!!!!
- I applied with belong homes to be a tenant in one of their homes. I was treated with disrespect and offered a refund of the nearly $200 in application fees that they have neglected to return. Joaquin Cisneros in particular is just an awful person. Refund was offered January 5th.
- Joaquin was very understanding towards my situation with being unhoused and my husband's medical condition.
- very clear explanation of the rental process and conditions
- the person who helped me was very polite and patient with me.
- Excelente trabajo muchas gracias
- I requested to get my property appraised and they got in touch with the tenants promptly and made it happen. Thanks Belong
- The team at Belong was great to work with! They provided their services quickly and efficiently, and the entire process was smooth and easy from start to finish. I really appreciate their professionalism and prompt response.
- Gianella worked with us as we try to get our first house. She has been absolutely amazing working with us to get our applications in along with explaining everything into great detail as we had a meeting with her. 10/10 would recommend Belong and also Gianella to anyone who is interested!!
- Thank you ! This morning husband went to take pictures inside recycle bin and it was empty I appreciate how quickly this was done Thank you thank you thank you
- exceptional customer service
- As a property owner, my experience with Belong left a lot to be desired. The sales process sold me on many "differentiators" that were simply not upheld; the tenants did not meet the 3x income criteria and yet they leased to them, the required "deep clean" was not done to any quality standards until I insisted their quality person come out, the locksmith no-showed three times until I rekeyed the house myself. This left me with zero confidence in their services going forward. The biggest issue was that I have a high-end home in California and Belong required Additional Insured on the landlord policy - it is hard enough to get a policy in California due to all the fires, many carriers are not even underwriting in California and NO carrier would provide the AddlIns for a property manager not on the title. Belong refused to have a separate liability policy to cover the risk and refused to pay me any of the income or utilities fees throughout, even though I was incurring expenses on the property, (rest assured, they grabbed their placement fee immediately on signing the lease though). This went on for nearly two months and so I had to terminate with them because they would not budge and no carrier would provide. They even tried to "help me find coverage" by offering a policy with half the replacement value for my multi-million dollar home and tried to tell me that's all I needed even though the person had never even seen the property! Handoffs between the various "specialists" were inconsistent and communications were spotty. It seemed that I had to re-educate each new handoff rather than them look in my files first. Worst of all, Belong just didn't get to know my home or it's special features or quirks (even though I wrote them all up in a Best Practices document for them) so the tenant had to come to me for all their questions and I just wasn't clear what I was paying Belong for.
- Doing a very stressful time in my life, Belonghome and Joaquin did every thing possible to get my rental application approved. Joaquin went over and beyond to help me get into a rental property.
- Great job Daniel
- Best company to work with.
- Great help with vendor set up.
- Great experience . I became aware of this company through colleagues and was able to refer a client to them. Client has advised that they also have had a great experience so far!
- Arthur is very professional, responsive, and thorough. Working with him is a pleasure. His attention to detail and positive attitude is appreciated!
- Abel was very patient and provided great customer service while helping me through the process of getting my place ready to list with Belong. There were a lot of things I was unsure about, but Abel help me through those concerns. I'm so grateful for his help.
- The staff at Belong were very responsive, however it did take awhile to hear back about my application. Also don’t love that they charge the application fee before you finish the application.
- It was very good
- Belong team relies heavily on automations. Realtor could add a real value here. Your team was disorganized and had no data based on your system were taking decisions. At a point, they were inexperienced with the concepts of real estate renting. My realtor found me a tenant in 3 days after Belong released the property. So I lost about 40 days of rent and about $4000.
- Daniel L. promptly responded to our rental inquiry, tour schedule request and rental application process. He efficiently assisted and guided us with the Belong home rental listing. We saw the listing at 6:00am on the Belong website, scheduled a 3:00pm group tour and by 5:00pm our rental application was approved. We appreciated the friendly video call with Daniel L. for the thorough renter interview. Next day, we were signing our year lease.
- She made the best out of a complex process. She handled glitches with speed and efficiency
- We had a great time and the team was very responsive. They showed us the house and told us who we needed to contact to answer our questions about the property!
- Absolute best! Would recommend 100x to anyone looking to rent a home from this company!
- The process felt seamless and signing the lease was a hassle-free experience. Daniel was responsive and made the whole process move quickly. We are excited to move into our new home.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner