Belong made applying a very easy process. The app is pretty easy to use and makes paying rent very simple. Daniel, our agent, was very helpful and quite friendly, and he helped at every step. I would highly recommend Belong to anyone looking for a rental.
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
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Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
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Tami Silks
VIP Member Relations Lead
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Alejandra Echartea
VIP Member Relations Specialist
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Loved by homeowners and residents
- Very helpful
- We appreciate Luis for doing all that he do and helping us to fill our vacancy. We are glad to be part of the Belong Team.
- Very friendly agent, she was there ahead of time, very helpful. Also a beautiful apartment.
- Will miss being apart of Belong. Geraldine and Team were responsive and awesome
- Excellent no problems and all! They always did a follow-up to make sure everything went ok.
- Joaquin was very professional, helpful, and informative. He made the application process extremely easy, and he answered all of my questions. Thanks Joaquin!
- Maria did an outstanding job with the help of my move-in process. She made sure that the deposits were delivered in a fashionable manner as well as providing my keys. She answered every single question that I presented to her. She seems like a very lovely person. I would recommend Belong to every person that I know who is seeking a place to live. Thank You.
- Best Property Maintenance Company
- I’ve had a very frustrating experience with Belong. From the beginning, there have been ongoing issues with transparency and follow-through. There were multiple instances of unexpected charges and overdrafts on my account that were never clearly explained or resolved in a timely manner. Communication has been one of the biggest problems. It is extremely difficult to get in touch with anyone, and when you do reach out, calls are often ignored or not returned. On the occasions where I was able to speak with someone, I was given assurances that issues would be handled, but those promises were rarely followed through. What’s even more concerning is that my tenant experienced similar issues, which shows this is not just an isolated situation. The lack of accountability and consistency has made what should have been a straightforward process unnecessarily stressful. Overall, I would not recommend Belong based on my experience. Reliable communication and trust are essential, and unfortunately, those have been lacking.
- Daniel is a wonderful client services representative for Belong. He is patient and empathetic, practical and very knowledgeable. I appreciate his advice and patience with me as an anxious home owner trying to maximum return on my investment.
- We recently had a few repairs done at our home, including lighting issues and some door lock concerns. Although the first visit didn’t resolve everything, the company responded quickly and sent another technician out right away. The follow-up team was professional, efficient, and got everything fixed the same day. Our door locks were corrected, and the lighting was taken care of as well. We truly appreciate the prompt service and the effort to make things right. Thank you for making sure everything was resolved properly.
- Very smooth process thank you
- This issue was resolved in full detail. I greatly appreciate it!
- Joaquin helped my family a lot into moving quickly on getting my application ready and approved so that we can secure the home we wanted . I can’t wait to move in.
- The home was nice as well as the person show the home and she answered every question I asked
- Onela was amazing!
- How easy and fast the application and move in process was. The staff is friendly and very helpful.
- On time and quick review done
- I had all the hope in the world for this company to help us rent our condo. The staff was lovely and the onboarding was very smooth. They had guaranteed a qualified renter in 18-21 days for the rate that was originally agreed upon (which was lower than we had wanted to begin with). After they received the listing, they continued to lower the price without consulting us. Long story short - when the rent was reduced (by mistake), they found a renter who was way less than the original agreed upon rate. Very disappointing as this cost us lots of money. The renter that they found said that the process was very cumbersome and not straight forward. This is not a company that I would trust again with a property of mine.
- Mary is great. She was transparent with the fix cost, and give timely help and support. Thank you.
- Daniel was very helpful, answered all questions in signing the lease/property and responded to my text even at 10pm. All process were well streamlined and punctual. Hope I will get same standard of help during my lease term.
- Daniel was outstanding, great communication, very professional, and made the whole process easy. We had a smooth experience and highly recommend Belong. He was very helpful and answered our queries in timely manner.
- Very professional and efficient.
- Quick to get service on indoor light. As always Belong is great
- Lauren has been absolutely fabulous! She has seen to every detail for us and so quick to answer our questions. A dream to work with!
- Outstanding service by Belong!
- I appreciate Belong and specially Hermogenes who arrange and set up the vendor in the fast way possible. It was great. Appreciate it.
- The feedback was awesome Will still want to rent an apartment from you guys
- We have had a horrible experience with Belong. The lack of communication and professionalism was prevalent throughout our lease. From the constant maintenance issues which they were incredibly slow to resolve to them saying they would thoroughly clean and inspect the home prior to move in only to find the home was never cleaned and infested with beetles in the downstairs. Cannot forget the lock box on the front door which they said we would have to pay to remove it... They failed to communicate effectively regarding home issues as well as lied about how payments could be split in the portal with roommates. Prior to signing a lease they continued to say "well another buyer already had their credit approved so we cant negotiate price with you" only for me to hop on a call and negotiate the price down because our credit score was far better. This company lacks values and integrity. The homeowner ended up terminating the partnership with Belong and now we work directly with one another and have no issues. They were scamming the owner out of 100's of dollars in fees and genuinely do not care about their clients. Will never be using them again.
- Joaquin was wonderful to work with! He was very accessible during the process and answered all of my questions with patience. I like the convenience of the Belong app which is a one stop shop to be able to go on your phone and pay my rent as well as contact maintenance for any repairs needed to be made in the property. I would recommend anyone that is in search of a rental property to give Belong a try.
- Belong improves day by day. I’m very satisfied.
- Racheal is amazing and Onela was able to help us out. They made the whole process go so smooth. Belong has amazing staff!!!! 100% recommend working with this team and looking forward to it in the future.
- Diego spent a lot of time going through all my questions with patience and was very articulate about providing a complete answer to my questions
- Able to get in and out
- Daniel was amazing! The entire experience with Belong has been smooth and seemless. I love how much it feels like they have invested in the renter experience!
- I had a great experience with touring my new home to signing my lease. Communication is very effective & I received great customer service. Belong works with you & for you.
- This company seems to be trustworthy and efficient! They are very friendly, patient and always ready to help!
- Andre and the team have been excellent in their management of my property and I have already referred Belong to several friends and family.
- Belong is the worst property management company for both renters and owners. They make repair appts without consulting with us first. They just call and say “someone will be there tomorrow. Several times I’ve waited all day and no one ever showed up. They use people that have no idea how to fix things. Our front door is inoperable. You cannot open it from the outside. Guy came to fix it had no idea how to remove the door handle so he completely destroyed it and after six hours he left and never came back. Our front door is unusable and unsecure. We have complained to belong many many times in the past 2 1/2 years but they have no idea how to provide good customer service. DONT RENT FROM THESE PEOPLE. The homeowner says they overcharge her every time they come out. I could go on forever but I’m so tired of dealing with belong I can hardly believe what they constantly put us through with every home repair.
- My experience was superb. Great communication and everything was expedited. My lease agent (Daniel Zaragoza) was excellent. Everything was completed in a day
- Working with Mary was great. I would definitely love to work with her again
- Good it was a smooth process working with belong they are managing the property I currently live at and they have been great! Responded within reasonable time
- I never knew they are so detailed and thorough in their inspection. However that’s an indication of how they’re going to manage your property with quality too. Waiting to see!
- From the start this company has communicated efficiently and made sure that every question we had was answered to the best of their knowledge. Coming from out of state and putting a deposit on a house without being there to see it is extremely nerve wrecking, but they guided me through patiently without any hesitation to be able to calm my nerves with the best answers. We are very excited to be able to use them for our time renting.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner