How easy and fast the application and move in process was. The staff is friendly and very helpful.
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Onela was amazing!
- Mary is great. She was transparent with the fix cost, and give timely help and support. Thank you.
- On time and quick review done
- Very professional and efficient.
- Daniel was very helpful, answered all questions in signing the lease/property and responded to my text even at 10pm. All process were well streamlined and punctual. Hope I will get same standard of help during my lease term.
- Quick to get service on indoor light. As always Belong is great
- Daniel was outstanding, great communication, very professional, and made the whole process easy. We had a smooth experience and highly recommend Belong. He was very helpful and answered our queries in timely manner.
- Lauren has been absolutely fabulous! She has seen to every detail for us and so quick to answer our questions. A dream to work with!
- Worst company in terms of ethics. Stay away from them. I really hope no one else gets impacted by them and have to see their evil face.
- Outstanding service by Belong!
- I appreciate Belong and specially Hermogenes who arrange and set up the vendor in the fast way possible. It was great. Appreciate it.
- Belong improves day by day. I’m very satisfied.
- Joaquin was wonderful to work with! He was very accessible during the process and answered all of my questions with patience. I like the convenience of the Belong app which is a one stop shop to be able to go on your phone and pay my rent as well as contact maintenance for any repairs needed to be made in the property. I would recommend anyone that is in search of a rental property to give Belong a try.
- Racheal is amazing and Onela was able to help us out. They made the whole process go so smooth. Belong has amazing staff!!!! 100% recommend working with this team and looking forward to it in the future.
- The feedback was awesome Will still want to rent an apartment from you guys
- Able to get in and out
- Daniel was amazing! The entire experience with Belong has been smooth and seemless. I love how much it feels like they have invested in the renter experience!
- Diego spent a lot of time going through all my questions with patience and was very articulate about providing a complete answer to my questions
- I’d give ZERO STARS if i could. DO NOT TRUST THIS COMPANY. The most complicated process and clear lack of professionalism is crazy. It’s way too much to write out but we’ve been through the wringers with this company. ALL REVIEWS ARE BOTS, DO NOT TRUST OR USE THIS COMPANY
- This company seems to be trustworthy and efficient! They are very friendly, patient and always ready to help!
- Andre and the team have been excellent in their management of my property and I have already referred Belong to several friends and family.
- I had a great experience with touring my new home to signing my lease. Communication is very effective & I received great customer service. Belong works with you & for you.
- Working with Mary was great. I would definitely love to work with her again
- My experience was superb. Great communication and everything was expedited. My lease agent (Daniel Zaragoza) was excellent. Everything was completed in a day
- From the start this company has communicated efficiently and made sure that every question we had was answered to the best of their knowledge. Coming from out of state and putting a deposit on a house without being there to see it is extremely nerve wrecking, but they guided me through patiently without any hesitation to be able to calm my nerves with the best answers. We are very excited to be able to use them for our time renting.
- I never knew they are so detailed and thorough in their inspection. However that’s an indication of how they’re going to manage your property with quality too. Waiting to see!
- Good it was a smooth process working with belong they are managing the property I currently live at and they have been great! Responded within reasonable time
- Nicholas was well informed about the property and reasonable in our discussion about the plan for marketing. Corrections were made to the inspection report.
- They don’t fix critical issues like the door lock not working and windows not installed correctly. They don’t have their own maintenance and hire someone (doesn’t tell you who) and I’ve had them hit of me and another one be rude. The contract they give you is very landlord friendly and they don’t listen to you at all. Greedy and hungry for money.
- Chris was very informative and a great representative,it was great meeting him. Need more great workers like him in our community to keep us informed when moving .
- Excellent as always !!!!!!
- Leasing advisor was very attentive and professional
- Joaquin was very understanding towards my situation with being unhoused and my husband's medical condition.
- very clear explanation of the rental process and conditions
- the person who helped me was very polite and patient with me.
- I requested to get my property appraised and they got in touch with the tenants promptly and made it happen. Thanks Belong
- Excelente trabajo muchas gracias
- Gianella worked with us as we try to get our first house. She has been absolutely amazing working with us to get our applications in along with explaining everything into great detail as we had a meeting with her. 10/10 would recommend Belong and also Gianella to anyone who is interested!!
- Consistently poor experience. I am a tenant. We had our garbage disposal in our sink start leaking, preventing the use of both our sink and our dishwasher. It was over a week until the company responded to our work request. It took another two weeks for them to send out a technician just to examine the unit. They were very unresponsive to my communication. After the first examination, I wasn't able to get in contact with Belong for 4 days. At which point they told me they switched vendors and would have to contact a different company. It was many weeks until they finally got it fixed, which is far longer than the legally mandated timeframe in our state. They also refused to send me the contact information of the homeowner to expedite the process. We also had our dishwasher fail. It was another 5 days until we got a response. Another two weeks passed before they sent out a technician. They then submitted our address INCORRECTLY, causing the technician to not be able arrive at the property. And again, radio silence from Belong. Every time I set up a voice call in their app, the appointment is never confirmed and I never receive a call. It's been 25 days since the issue was reported. Which again, is far above the legally mandated timeframe. I would avoid this company at all costs.
- The team at Belong was great to work with! They provided their services quickly and efficiently, and the entire process was smooth and easy from start to finish. I really appreciate their professionalism and prompt response.
- Thank you ! This morning husband went to take pictures inside recycle bin and it was empty I appreciate how quickly this was done Thank you thank you thank you
- exceptional customer service
- Great help with vendor set up.
- Doing a very stressful time in my life, Belonghome and Joaquin did every thing possible to get my rental application approved. Joaquin went over and beyond to help me get into a rental property.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner