Excellent as always !!!!!!
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Chris was very informative and a great representative,it was great meeting him. Need more great workers like him in our community to keep us informed when moving .
- Leasing advisor was very attentive and professional
- the person who helped me was very polite and patient with me.
- As an add-on to my prior review of Belong, I had asked for the tenant documents after they signed the lease. Never got them. When we parted ways soon after, I requested the applications, the credit checks and the background checks. I have hounded them weekly for these for several months now and have been passed from customer service rep. to customers service rep always promising to get back to me. I finally get a response this week that says they don't have ANY of those documents except one of the background check records. They "don't keep any of those records beyond the application process". Sounds fishy to me. Either they never did the credit checks, which is highly plausible, or they don't keep very good records and can't seem to find information on the tenants they lease to. BEWARE.
- Joaquin was very understanding towards my situation with being unhoused and my husband's medical condition.
- very clear explanation of the rental process and conditions
- The team at Belong was great to work with! They provided their services quickly and efficiently, and the entire process was smooth and easy from start to finish. I really appreciate their professionalism and prompt response.
- Gianella worked with us as we try to get our first house. She has been absolutely amazing working with us to get our applications in along with explaining everything into great detail as we had a meeting with her. 10/10 would recommend Belong and also Gianella to anyone who is interested!!
- I requested to get my property appraised and they got in touch with the tenants promptly and made it happen. Thanks Belong
- Excelente trabajo muchas gracias
- exceptional customer service
- Thank you ! This morning husband went to take pictures inside recycle bin and it was empty I appreciate how quickly this was done Thank you thank you thank you
- Best company to work with.
- I have had no positive experience in coordinating with Belong. Each time has always been more than a hassle. For example: This past time trying to schedule the AC to get fixed, we scheduled for someone to come out on a Friday and Belong said they would give me a call Friday morning when the vendor was on the way. All this time I was communicating with 2 separate people in scheduling. Friday comes, I get no call and no one shows up. The next Monday I get a call from the actual vendor to schedule. We scheduled for the upcoming Wednesday and they came out for a bid. I got a call on Wednesday or Thursday from Belong trying to schedule this appointment that had already happened. They were completely unaware that the vendor had even come out. I had to be the one to inform them and give an update. The price and task were very large so our homeowner wanted a second bid, which is fine and I understand. We arranged for someone to come out that next Friday. After that appointment, Belong called me to schedule the actual repair on the AC. They really wanted to come on Monday so I made some calls and had other people change their schedules to make this happen. I made them aware of getting Monday to work and also mentioned that Wednesday would be better scheduling wise, but we confirmed Monday. I then received another call about 5 minutes later from the same individual (again a different person from who I had been chatting on the app with) and they told me that Wednesday would actually work for them. This was better for me to be able to make happen, so I cancelled all the arrangements I had made with other people for Monday. Wednesday was confirmed. On Saturday (the next day) I got a message from the person I had been messaging on the app with (different from the phone calls) to confirm MONDAY. I messaged back that this was the original plan but it had been changed to Wednesday via phone call by an agent. The person I was messaged seemed to have no idea about this and informed me that Wednesday would absolutely NOT work and that Monday was “completely locked in”. This was very frustrating as I was communicating with several different agents from Belong and it was clear they were not all on the same page. I am not sure why they incorporate so many individuals, as it did nothing but cause confusion. This example is only one of many where miscommunication is very prevalent with Belong. We have had several instances where there is poor communication due to multiple individuals from Belong scheduling and miscommunication with vendors/not even being aware that a vendor came. This company has proven to be very hard to work with as far as scheduling and communication goes. I find it easier to get ahold of the vendor and scheduling directly with them to avoid the middleman that is Belong.
- Great help with vendor set up.
- Doing a very stressful time in my life, Belonghome and Joaquin did every thing possible to get my rental application approved. Joaquin went over and beyond to help me get into a rental property.
- Great job Daniel
- Great experience . I became aware of this company through colleagues and was able to refer a client to them. Client has advised that they also have had a great experience so far!
- Arthur is very professional, responsive, and thorough. Working with him is a pleasure. His attention to detail and positive attitude is appreciated!
- The staff at Belong were very responsive, however it did take awhile to hear back about my application. Also don’t love that they charge the application fee before you finish the application.
- It was very good
- Abel was very patient and provided great customer service while helping me through the process of getting my place ready to list with Belong. There were a lot of things I was unsure about, but Abel help me through those concerns. I'm so grateful for his help.
- Daniel L. promptly responded to our rental inquiry, tour schedule request and rental application process. He efficiently assisted and guided us with the Belong home rental listing. We saw the listing at 6:00am on the Belong website, scheduled a 3:00pm group tour and by 5:00pm our rental application was approved. We appreciated the friendly video call with Daniel L. for the thorough renter interview. Next day, we were signing our year lease.
- I'm fed up with the lack of responsiveness. When I moved in to a Belong home, it was not cleaned, trash was all over the garage, the heating was not working (it was December) and it took 2 months to get it fixed! I've reported a number of issues in the move in home inspection report, not a single one received even an acknowledgement, let alone a fix without me opening an additional issue with them. Then recently they almost doubled the liability insurance cost with 0 communication about it. Now I've submitted another repair request and I have to go through their damn buggy AI that crashed on my multiple times, needing to redo the whole conversation on the mobile app and figure out just what kind of response it expects when asking when I'm available. Then absolutely nothing happened for 2 weeks. Now I see I have the option to schedule a phone consultation!? What the hell? I've already given my availability and why on earth do I have to reach out again??? It doesn't work anyway. I've scheduled it (multiple times), it said an invite is on the way. It never arrived. The scheduled time has come and gone with nothing happening. Now I've emailed them and it's the AI responding yet again...
- She made the best out of a complex process. She handled glitches with speed and efficiency
- We had a great time and the team was very responsive. They showed us the house and told us who we needed to contact to answer our questions about the property!
- Absolute best! Would recommend 100x to anyone looking to rent a home from this company!
- The process felt seamless and signing the lease was a hassle-free experience. Daniel was responsive and made the whole process move quickly. We are excited to move into our new home.
- Belong did an excellent job on my behalf finding a tenant for my condo and dealing with the whole situation professionally. Belong also responded to tenants requests and took care of repairs on my behalf.
- Joaquin since the very first contact was extremely attentive and took all our doubts within his reach, very friendly and human in his service, completely qualified for his work, certainly one of the best staffs I've ever met here in the USA!
- I was completely impressed with Larrys professionalism and customer service.
- I enjoyed the information and assistance provided.
- Sandra tried her best to have the issue resolved.
- Any prospective homeowner that thinks this company is the right route let me educate you a little on their practices. We needed a shower regrouted. Belong quotes $2300. The man hired to do the job only charged Belong $150. We needed a front step leading to our porch replaced... literally some nails and lumber to build a 36x18 in step....Belong said almost 250 for that repair. This company will do everything to squeeze money out of the homeowners. An almost TWO THOUSAND PERCENT markup on a home repair. Do not trust these people to take care of you. Rental application process takes up to 2 weeks and ask for way more financial information than what is considered normal.
- The service was truly excellent; they were attentive to any concerns and kind in helping us throughout the entire process.
- Great communication always
- Clear communication
- Excellent service, very kind and attentive, available to answer all our questions, and they really helped me a lot. Thank you very much, Joaquin Cisternas, for your support; you did an excellent job.
- Daniel helped me and my mom with the rental process and made was it such an easy non stressful process. He answered all our questions and had an amazing turn around time. We are so grateful for our experience.
- Belong is an agency who rented my house for the past 6 months or so. Their client services are top notch. They work hard for their client satisfactions. Any questions or concerns they reply to your email without fail. In some instances they follow through to make sure they meet our needs.
- I have been with Belong since June, they made sure of finding a well qualified tenant, I have since referred a home owner to have Belong take care of them they way they have me. So far I have had no problems receiving the guarantee rent as promised
- Goooooooooooooooood
- We are glad to have Daniel as our leasing agent. He is extremely professional and detailed oriented. Previously, we had a request to install something to our unit. Without hesitation, he stepped up the plate and had it done. Keep up the good work!
- Be very cautious before renting with Belong. As part of my lease I was enrolled in Belong’s Liability Coverage Program, which they represented would handle liability-related damages. After a water leak damage incident, Belong initially charged me out of pocket for repairs. Only after repeated follow-ups did they submit a claim. They later reimbursed only part of the repair costs, not the full amount, and even charged a project management fee for handling the repairs. However, the affected party’s insurer (Allstate) later filed a subrogation claim for extra mitigation damages. The claim submitted through Belong’s liability program was denied by QBE, leaving me — the tenant who paid for this coverage — personally facing the claim. I contacted Belong’s Resolutions Team and Tami Silks multiple times, but even after months of follow-ups there has been no meaningful response or resolution. Because of this, I had to escalate the issue to the Washington State Office of the Insurance Commissioner. Based on my experience, I strongly advise others not to rent with Belong. They failed to take responsibility for a serious issue and left the tenant to deal with repairs and insurance claims alone. ------------- EDIT: (Response to Belong’s Tami's comment): Belong’s response continues to avoid responsibility and ignores the core issue — clear misrepresentation of the insurance coverage they charged tenants for every month. The water leak incident occurred in October, yet Belong did not file the insurance claim until February. In fact, this only happened after I was pursued by Allstate through a subrogation demand letter. Until then, Belong had taken no meaningful action to process the claim. During this entire period, Belong continued to assure that I was covered under their Resident Liability Coverage program, for which they charged a monthly fee. However, when the claim was actually needed, they shifted responsibility to the insurance carrier and stated the claim falls outside coverage. This raises serious concerns: Why was the claim not filed promptly in October when the incident occurred? Why did Belong collect monthly liability coverage fees if the coverage does not protect tenants from incidents like this? Why was the claim only filed after I was pursued by Allstate, months later? Instead of supporting their tenant, Belong delayed the process, allowed the situation to escalate, and is now distancing itself from the insurance coverage they promoted as part of their program. The home owner changed the management company mid-lease due to Belong's repeated failures in handling basic responsibilities. Belong failed to submit an insurance claim for several months after the issue arose in October 2025, did not communicate any updates or share relevant details with AllState, and kept me completely in the dark until I received a subordination letter from AllState directly. Despite this clear pattern of mismanagement, Belong is refusing to take any responsibility — citing the lease transfer to another management company as justification. This is disingenuous. The issue originated and should have been fully resolved under Belong's watch. They took no meaningful action for nearly four months, leaving the matter unresolved until March 2026. Belong's refusal to acknowledge accountability — simply because the lease has since moved on — is another attempt to evade responsibility for their own negligence. As the tenant, I am left bearing the consequences of failures that are entirely of their making.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner