My overall experience with Belong has been a pleasant one Daniel has been very helpful in the process and I am happy to have found them in helping me find a new home.
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
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Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
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Tami Silks
VIP Member Relations Lead
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Alejandra Echartea
VIP Member Relations Specialist
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Loved by homeowners and residents
- Daniel was a very kind and helpful leasing advisor in the process of helping me find my new home. I've had a pleasant experience working with Belong. I would definitely recommend them for anyone to check out in their home search journey.
- Natalia listens and is very responsive on top of being very professional.
- The tenant requested a list of 5 items that need to be repaired. Alonso, the homecare specialist, provided amazing help. He quickly replied to my email and set up a time to talk on the phone to answer my questions. Rental property repair is always a headache to deal with, but Alonso made it a headache free. All the issues get addressed, and fixed in a timely manner. I was impressed with the team's professionalism and good customer service, and I highly recommend Belong Home.
- Sam Caipo is a wonderful person to work with. She’s professional, kind, and always makes communication easy and straightforward. She handles every situation with patience and respect, which makes working with her a real pleasure.
- Every thing
- Very Professional, 100% satisfaction
- Working with Joaquin was a great experience. He went above and beyond to help us find a house to rent, taking the time to really understand what we were looking for and keeping us updated every step of the way. Joaquin was patient, professional, and always quick to respond to our questions. Even in a tough market, he stayed proactive and positive, making the process feel much less stressful. I’d definitely recommend Joaquin to anyone looking for a place to rent or buy—he truly cares about finding the right fit.
- I have a good experience with them,very fast response and very helpful
- Geraldine and others at Belong help me found the current tenant. After moving in, everything becomes smooth, almost nothing to worry about. I got couple calls from the building managers regarding the dog barking and other issues with the current tenant, Belong team helped me to solve the issues immediately. Thanks a lot to Belong.
- Process was seamless and the staff is very understanding
- So far working with Natalie and the Belong staff has been easy and very helpful. We are still in the process of advertising and getting a renter so we will update this as we move along.
- Gianella and Joaquin made the application process easy and straightforward. They were very helpful and Joaquin was always quick to respond and answer all my questions. Definitely going to recommend Belong to any friends or family!
- Our experience with Belong has been extremely disappointing. Communication was poor from the start — they repeatedly ignored both us and the property owner, failed to follow up on applications, and continued advertising and lowering the rent on a property we were actively in discussion about. Their automated system seems to make decisions without the owner’s approval, leading to confusion, frustration, and unnecessary delays. Even the homeowner expressed dissatisfaction with how Belong handled everything. We spent weeks waiting for updates, only to realize they were reaching out to other applicants and sending promotional texts while we were left in limbo. The lack of transparency and professionalism is unacceptable. If you’re a renter or homeowner looking for reliable communication and honest management, I strongly recommend looking elsewhere. Belong made what should have been an exciting move unnecessarily stressful and frustrating. Update Reply to belong’s response: Hi Belong, thank you for the response. I appreciate the acknowledgment, but the issue goes beyond a simple communication gap — it was a complete lack of accountability throughout the process. Both the homeowner and I were left waiting for weeks with no updates, while your automated system continued advertising and lowering the rent without authorization. In the end, the homeowner was so frustrated with your handling of the situation that they decided to terminate your services altogether. That alone should speak volumes about how poorly this was managed. We had to deal directly with the owner just to get clarity, which completely defeats the purpose of having a property management company. It’s good to hear this feedback will be reviewed, but I truly hope you make real changes to prevent other families and homeowners from going through the same frustrating experience.
- Belong was responsive to my needs and provided timely and efficient service.
- Prompt response.
- Working with Belong has been nothing short of amazing. As one of their vendors, we see firsthand how organized, communicative, and genuinely caring their entire team is—both toward residents and their service partners. They make every process seamless, from scheduling to approvals and payments, and they always treat our crew with professionalism and respect.Belong’s commitment to quality and integrity stands out in every interaction. They go above and beyond to ensure homeowners and tenants are happy, which makes our job easier and more rewarding. We couldn’t ask for a better property management company to partner with.Highly recommend Belong to any homeowner or vendor looking for a company that truly lives up to its name—you’ll feel like you belong, too.
- Rod provided outstanding customer service
- The whole process was a wonderful experience. It was short fast and efficient
- Very informative and detailed
- You guys so honest and The houses are very nice Specially the one with saw at 15023 Yukon Ave In Hawthorne and the person Who show the house so friendly Thank you
- When the AC quit working the te.perature started to rise to very uncomfortable levels inside the house. A quick txt to Rod got an immediate response from him and an AC tech to the house within 15 minutes... an after hours callout. Immediately finding the problem and fixing it the AC was back to cooling the house once agIn. ThankssRod and all at Belong.
- Super easy set up and responsive support / property managers. We vetted several property management companies and belong came out with the best price and surprisingly came with great service as well.
- Would not recommend. I was in the middle of applying for an apartment that 4 others were interested in and didn’t even have the opportunity to complete my application, but since they require you to pay upfront, they charge you even though you haven’t even applied. They will not refund the app fee even though I didn’t even apply because the 1 private residence has been rented with in hours. And they said I can use it in another rental. They only had 1 rental available in my area. Please do not get bamboozled by the malfunctioned and corrupt practices of this company. It doesn’t cost $61 for a background check anywhere in the US, so they are cons
- Belong has served me well, the company has taken the burden of responding to maintenance issues off my back which is greatly appreciated. They are quick to respond to concerns and keep owners properties beautiful and well loved with qualified and trustworthy tenants.
- I liked the open house concept, allowed for questions to be answered on the spot.
- Very efficient, keeps me updated on a daily basis.
- Gooooooooooood !
- Always enjoy working with Alejandro. He is very professional, thorough, and communicates all the details needed quickly. His work enables us to provide the best service possible.
- He's extremely professional and took the time to explain everything thoroughly.
- Overall my experience has been great with Belong! I like how easy it is and I have a great concierge, Diego. He's very responsive, attentive, and on top of things! I get rent guaranteed which is fantastic piece of mind!
- Very responsive and responsible
- Daniel has been extremely helpful and responsive in supporting us throughout the rental process. We've truly appreciated his help, and have easily navigated the Belong portal. We look forward to working with their team in the future!
- Very thorough with suggestions and thoughtful insights I appreciate the inspector’s feedback
- Belong is single-handedly the worst management company I have ever worked with. They have one standard lease and refuse to change it (they say they can't for "legal reasons," and when you press further they admit that they don't know why). They switch you back and forth between different representatives that don't know how to help. They will go back and forth about finding a time to call you just to never call and email information that they could have just sent when you asked the first time. They never reply to emails in a timely manner, and I have had to send follow ups multiple times to get responses. They refuse to do pest control and will just send you Amazon links. They take forever to reply even in time-sensitive situations and cannot be reached on the weekends. If you contact them two hours before they close, you're not hearing back until the next business day. The app they force you to download doesn't even work (most options throw error codes) and has options to ask for help for categories they won't even help with (i.e. pest control). In the app, you get stuck talking to an ai chatbot instead of the real human help they promise on the website. If you have multiple roommates, you cannot pay separately and have to pick a "primary resident." They don't know how to use the reply all button when speaking with groups. This is all in under two weeks of living in a belong home. No place is worth the hassle.
- Joaquin did an excellent job processing my rental application. He kept me informed throughout the quick process, and within 24 hours, my application was accepted and approved. He also scheduled a tour of the property, and I was able to sign the rental agreement right after. I've never experienced such a smooth transaction before. Thank you, Joaquin!
- We really loved the home, perfect for what we want. Melissa was great ,she made our tour wonderful and answered all the questions we had.
- My experience with Belong has been fantastic so far. The house I toured was well-maintained and the entire process—from viewing to the application—has been incredibly easy. A special shout-out to Melissa, the realtor, who was informative, very easy to talk to, and genuinely helpful. Highly recommend!
- Alejandro helped get the project done quickly. Really wonderful to work with!
- My concerns are heard and solved as a tenant. The Belong staffs very responsive and follow through the issue until it’s solved. Also, they gave me a word that my property will be rented within 4 days for a good client and they successfully did that to my satisfaction.
- Sam was great he onboarded us to the Vendor list. Great service
- Great experience and communication
- Beautiful home! Nice community!!
- The technician sent to the house to review our concerns, Tyson, was great, and very communicative. Still awaiting solutions timing, but the issues visit was good.
- Quick to respond, providing optimal customer service. Highly recommend.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner