Belong did an excellent job on my behalf finding a tenant for my condo and dealing with the whole situation professionally. Belong also responded to tenants requests and took care of repairs on my behalf.
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
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Tami Silks
VIP Member Relations Lead
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Alejandra Echartea
VIP Member Relations Specialist
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Loved by homeowners and residents
- Joaquin since the very first contact was extremely attentive and took all our doubts within his reach, very friendly and human in his service, completely qualified for his work, certainly one of the best staffs I've ever met here in the USA!
- I enjoyed the information and assistance provided.
- I was completely impressed with Larrys professionalism and customer service.
- Badly organized team, Promised to get tenant in 21 days, but nothing even after 2 month..no proper update on progress, no network with local agents to speedup the process. They feel that software will do all the thing. Do not waste your time with them.
- Great communication always
- Excellent service, very kind and attentive, available to answer all our questions, and they really helped me a lot. Thank you very much, Joaquin Cisternas, for your support; you did an excellent job.
- Clear communication
- The service was truly excellent; they were attentive to any concerns and kind in helping us throughout the entire process.
- Sandra tried her best to have the issue resolved.
- Daniel helped me and my mom with the rental process and made was it such an easy non stressful process. He answered all our questions and had an amazing turn around time. We are so grateful for our experience.
- Belong is an agency who rented my house for the past 6 months or so. Their client services are top notch. They work hard for their client satisfactions. Any questions or concerns they reply to your email without fail. In some instances they follow through to make sure they meet our needs.
- Daniel, was extremely helpful from the time of our initial contact. He was very patient with me throughout the process of applying and submitting my application online. This was a very new and emotional experience for me. It was though he took my hand and led me step by step, patiently guiding me through each phase. I am grateful that his expertise reflected in his overall performance on the job. Thanks to Daniel I am ready to embark on this new chapter in my life, in my comfortable new residence.
- Goooooooooooooooood
- I started the process with them on a Friday evening. I was told I was first in line for the time. They took our application fees, ran our credit, and told us they would be sending over a lease. I wake up on Martin Luther king jr day, a bank holiday, to a text that they rented it out to someone else. This really feels like a a scam and was a waste of time. The home was very dirty when they showed it to us and the lady showing it really had no clue what was going on. Daniel, the service person we worked with, was impossible to contact and very unprofessional. Do not use this company.
- We are glad to have Daniel as our leasing agent. He is extremely professional and detailed oriented. Previously, we had a request to install something to our unit. Without hesitation, he stepped up the plate and had it done. Keep up the good work!
- I have been with Belong since June, they made sure of finding a well qualified tenant, I have since referred a home owner to have Belong take care of them they way they have me. So far I have had no problems receiving the guarantee rent as promised
- The Company is very good at what they do, very professional, organized, on top of things:)
- very easy to talk to and get ahold of
- They are very attentive. Provide professional service and honest inspection service.
- Richard at Belong’s was outstanding…. So far he has done everything as we requested and follow up has been great…… we hope that removal and packing go as smoothly….. and tenant will be located quickly…..
- I had a great outstanding experience. Very professional and showed much effort and availability to help me find my new home for rent.
- Onela was prompt and always polite!
- Belong takes the extra effort in reaching out to homeowners in their service! I strongly recommend them to any homeowner!
- The worst experience I've ever had renting. I won't go into detail because i could write a novel, but if you love being given the runaround, love talking to a new overseas rep every time you call that has no idea of the situation even though you've told it to different people 10 times already, love waiting on hold, love your messages to never be returned, love AI chatbots and AI implementation, love renting a home from a company with no local homebase or contact whatsoever then you will LOVE Belong Home. It's like renting a home somewhere in the US from a company located in the Phillipines. Take the worst customer service experience you've had and rent a house from that company. That's what this is. Also, it's very easy to tell how 'AI forward' this company is because all of the good reviews on here are so OBVIOUSLY written by AI bots its laughable.
- Good knowledge of the lease contract
- Charlie has been an excellent help to manage everything and we have had good communication with him
- Joaquin did a great job assisting us find a place soon as possible. His performance was great and outstanding. I will definitely recommend others to use them. He replys and replys back fast that was also greatly appreciated.
- Jefferson is great to work with. His follow up is amazing. He is determined and committed to the highest level of service and this is appreciated.
- I dreaded the idea of renting my apartment but had no choice; Belong has made the experience very easy and pleasant.
- Very professional very detailed.
- Our service was quick and done very well!
- Lauren and Leslie were amazing and helped me through the whole process
- Concierge are working hard to satisfy resident. Main issue is HOA does not respond right away. Frustrating process.
- Nicolas and Daniele are really challenging to work with as they do not communicate, consult or follow anything. All they have is apology for everything. Still work same things again and again. Very unprofessional.
- I am not being paid for this— nothing to add.
- Marcelo explained all the information carefully.
- It is been great so far.
- He is always professional, very kind, helpful and always willing to help out:)
- My experience with Daniel was that I was trying to get my items uploaded for my application and he was able to send me separate links to get that done and I'm hoping that I'll be able to get the house
- Alonso is a pleasure to work with. Very helpful and prompt. Always willing to step in and help whenever needed and this saves us a lot of time. Enjoy the teamwork!
- Fiorella is the Best
- I can always trust the team in all the situations
- Supportive and Reliable
- Although my representative was nice and customer service was great I would not recommend anybody to use this company. I had the inspection done, they missed some pretty obvious things. I had a leak that I repaired but left the 18x18 stain in the ceiling to see if the inspector would catch it. They didn’t. The noted a dishwasher saying one needed to be installed. The house has one. Whoever they use to inspect the houses are terrible. They tried to talk it off of “we will have a QA inspection later that would have found it so we could repair it”. That doesn’t reduce vacant time. I would be worried if my house was left to them and you should be too.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner