Great customer service!
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Very quick service.
- Jashley was friendly, on-time, and informed. If she didn’t know an answer, she took notes for a follow up. The rental was clean and ready for moving in.
- It was really helpful to be honest and really love the house
- Carol and Sam were very responsive and made the process very simple..
- They always answer all my questions and help me with everything i need great coustemer service also
- My experience was good. They were able to answer as much as possible. Walked me thru the whole place. Very nice and polite.
- They gave reply Soon.
- She is very good in communications. I love to working with her.
- good support. strong communication
- Quick response, forwarded to the right people, responded in a timely manner
- 😁👍🏼 happy I want the house as soon as possible
- I hired Belong, Inc. to manage my property in Florida. My experience: • They executed a lease without my approval and added tenants for HOA purposes without telling me or the HOA that the added person wouldn’t actually live there. • They withdrew over $2,000 from my account without permission. • They charged management and cleaning fees for services they never performed. This caused serious financial and administrative problems. Read their contract carefully and verify everything in writing before hiring. Sharing this as a factual account so other property owners can avoid similar issues.
- Rod was tremendously helpful. He was very responsive and worked diligently to get all our issues addressed. Thank you Rod!
- Great communication and easy to Work with
- I love it they where right on time
- Very kind and helpful Team at Belong
- My experience with Ms Lauren was extremely helpful.. she stood by me though the whole process.. from not having an apartment.. to actually getting my keys next week.. I'm very please with her help
- Richard has been absolutely amazing to work with. As first time landlords, we have a LOT of questions. He is able to answer them all and we feel confident that we are in good hands.
- The conversation was pleasant. Rogue was fully knowledgeable in the services that Belong provides,
- Katerina was exceptionally responsive and helpful.
- Quick response. Was easy to book tour just wish there was an agent to talk to
- Very good experience, and appreciation
- I’m a new client to belong. My concerns and questions are cared about and act on it quickly. When I first listed my property they gave me a word that the property will be rented in 40 days and they did it. I strongly recommend other home owners to use belong to rent their property.
- Great service answered all my questions in a timely manner..
- Loved our move in specialist and concierge. Everything was smooth
- I have found the individual, "Jose" at belong, to be Trustworthy, Honest, and Kind. It makes me think the company is the same.
- He is amazing.
- Nice home knowledgeable agent
- Fast and got it done!
- I really appreciate working with Arthur. We recently had an urgent maintenance issue and Arthur was very supportive and provided us with all we needed to get the job done. Experiences like this, make us proud to work with Belong!
- Luis was awesome! Fixed all of our ussues in no time, and was very kind.
- great service, great company, very supportive, friendly
- Explain everything you need to know about the application ,apartment and property !
- Very profesional service
- It was a great experience. They were there for all questions i had. They were quick to respond to any concerns
- "Monica has been an outstanding property maintenance coordinator—always professional, responsive, and highly dependable. Their attention to detail and commitment ensure every task is handled smoothly and on time.”
- reliable and fast. was impressed with their professionalism
- Unfortunately our experience with Belong was filled with lies. They were hired to lease our home out. They presented the price of the leasing service as $1,499 -- but it is actually $2,700 unless you agree to their management service ($199/mo.). Jorge, the signup agent, was very clear that the management service was optional and presented an outright lie about the pricing. Secondly, Jorge also lied about the product offering. They made a big deal of their 60-day loved guarantee. Which was presented with a minimum acceptable price. Turns out that they actually are not committed to that minimum price (it appears nowhere in the real contract) and can lower the price as much as they want to--presumably all the way to $0. We found this out the hard way when they failed to confirm any rent price floor after explicitly providing a range to get our business. Awful experience full of lies. Would recommend you avoid.
- I answered the door and was greeted w a nice smile! She was very professional, respectful , and communicated clearly! She answered any questions I presented! She has a definite thumbs up! Best, Darrell Tsutsui
- Izrate is always truly so so helpful and easy to reach out to if we have questions!!
- The response was fast..everything went smooth.
- Experience was easy and fit my schedule. Love it especially for a busy life like mine.
- quickly resolve issues.
- The agent showed up with a smile on his face, very nice and down to earth. He answered every question I had.And he made the whole experience a great one.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner