Our service was quick and done very well!
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Lauren and Leslie were amazing and helped me through the whole process
- Marcelo explained all the information carefully.
- Concierge are working hard to satisfy resident. Main issue is HOA does not respond right away. Frustrating process.
- I am not being paid for this— nothing to add.
- It is been great so far.
- My experience with Daniel was that I was trying to get my items uploaded for my application and he was able to send me separate links to get that done and I'm hoping that I'll be able to get the house
- Alonso is a pleasure to work with. Very helpful and prompt. Always willing to step in and help whenever needed and this saves us a lot of time. Enjoy the teamwork!
- Fiorella is the Best
- Nicolas and Daniele are really challenging to work with as they do not communicate, consult or follow anything. All they have is apology for everything. Still work same things again and again. Very unprofessional.
- He is always professional, very kind, helpful and always willing to help out:)
- I can always trust the team in all the situations
- Supportive and Reliable
- Working with Joaquin was a great experience. He went above and beyond to help us find a house to rent, taking the time to really understand what we were looking for and keeping us updated every step of the way. Joaquin was patient, professional, and always quick to respond to our questions. Even in a tough market, he stayed proactive and positive, making the process feel much less stressful. I’d definitely recommend Joaquin to anyone looking for a place to rent or buy—he truly cares about finding the right fit.
- Sam Caipo is a wonderful person to work with. She’s professional, kind, and always makes communication easy and straightforward. She handles every situation with patience and respect, which makes working with her a real pleasure.
- Very Professional, 100% satisfaction
- Every thing
- The tenant requested a list of 5 items that need to be repaired. Alonso, the homecare specialist, provided amazing help. He quickly replied to my email and set up a time to talk on the phone to answer my questions. Rental property repair is always a headache to deal with, but Alonso made it a headache free. All the issues get addressed, and fixed in a timely manner. I was impressed with the team's professionalism and good customer service, and I highly recommend Belong Home.
- I have a good experience with them,very fast response and very helpful
- The worst experience I've ever had renting. I won't go into detail because i could write a novel, but if you love being given the runaround, love talking to a new overseas rep every time you call that has no idea of the situation even though you've told it to different people 10 times already, love waiting on hold, love your messages to never be returned, love AI chatbots and AI implementation, love renting a home from a company with no local homebase or contact whatsoever then you will LOVE Belong Home. It's like renting a home somewhere in the US from a company located in the Phillipines. Take the worst customer service experience you've had and rent a house from that company. That's what this is. Also, it's very easy to tell how 'AI forward' this company is because all of the good reviews on here are so OBVIOUSLY written by AI bots its laughable.
- Geraldine and others at Belong help me found the current tenant. After moving in, everything becomes smooth, almost nothing to worry about. I got couple calls from the building managers regarding the dog barking and other issues with the current tenant, Belong team helped me to solve the issues immediately. Thanks a lot to Belong.
- Natalia listens and is very responsive on top of being very professional.
- Daniel was a very kind and helpful leasing advisor in the process of helping me find my new home. I've had a pleasant experience working with Belong. I would definitely recommend them for anyone to check out in their home search journey.
- My overall experience with Belong has been a pleasant one Daniel has been very helpful in the process and I am happy to have found them in helping me find a new home.
- Joaquin was very helpful, and made sure to follow along and help us out with each step in the application process. We were able to apply quickly after viewing the property, Joaquin made it seamless to get our application in. The process was super easy and straightforward. Would definitely recommend.
- Gianella and Joaquin made the application process easy and straightforward. They were very helpful and Joaquin was always quick to respond and answer all my questions. Definitely going to recommend Belong to any friends or family!
- Process was seamless and the staff is very understanding
- Belong was responsive to my needs and provided timely and efficient service.
- So far working with Natalie and the Belong staff has been easy and very helpful. We are still in the process of advertising and getting a renter so we will update this as we move along.
- Although my representative was nice and customer service was great I would not recommend anybody to use this company. I had the inspection done, they missed some pretty obvious things. I had a leak that I repaired but left the 18x18 stain in the ceiling to see if the inspector would catch it. They didn’t. The noted a dishwasher saying one needed to be installed. The house has one. Whoever they use to inspect the houses are terrible. They tried to talk it off of “we will have a QA inspection later that would have found it so we could repair it”. That doesn’t reduce vacant time. I would be worried if my house was left to them and you should be too.
- Prompt response.
- Working with Belong has been nothing short of amazing. As one of their vendors, we see firsthand how organized, communicative, and genuinely caring their entire team is—both toward residents and their service partners. They make every process seamless, from scheduling to approvals and payments, and they always treat our crew with professionalism and respect.Belong’s commitment to quality and integrity stands out in every interaction. They go above and beyond to ensure homeowners and tenants are happy, which makes our job easier and more rewarding. We couldn’t ask for a better property management company to partner with.Highly recommend Belong to any homeowner or vendor looking for a company that truly lives up to its name—you’ll feel like you belong, too.
- Very informative and detailed
- Rod provided outstanding customer service
- The whole process was a wonderful experience. It was short fast and efficient
- You guys so honest and The houses are very nice Specially the one with saw at 15023 Yukon Ave In Hawthorne and the person Who show the house so friendly Thank you
- I liked the open house concept, allowed for questions to be answered on the spot.
- When the AC quit working the te.perature started to rise to very uncomfortable levels inside the house. A quick txt to Rod got an immediate response from him and an AC tech to the house within 15 minutes... an after hours callout. Immediately finding the problem and fixing it the AC was back to cooling the house once agIn. ThankssRod and all at Belong.
- Belong has served me well, the company has taken the burden of responding to maintenance issues off my back which is greatly appreciated. They are quick to respond to concerns and keep owners properties beautiful and well loved with qualified and trustworthy tenants.
- I engaged Belong in July 2025 to manage my fully renovated, market-ready property in San Antonio, Texas. I was attracted by their tech-enabled platform and professional positioning. Five months later, the property remains vacant and unlisted. Work was halted for a week because a contractor saw a stop work sign from 2 years ago at the property. When I requested status updates, I received 11 days of silence. Commitments like "100% sure we will have everything done by tonight" were followed by months of inaction. Eventually, the responsibility for resolving a municipal issue was transferred to me—an overseas owner with a 15-hour time zone difference running two businesses. I ended up calling the city myself. Despite handing them everything they needed, a promised phone call to schedule a walkthrough has gone unmade for over a month. An insurance quote requested in August remains undelivered. Lawn maintenance was promised but never confirmed. I received an automated survey asking me to rate a "walkthrough" that never occurred. Financial impact: Approximately $10,000 in lost rental income and counting, plus ongoing carrying costs. Who this might work for: Possibly local owners who can chase things up themselves and don't mind hands-on involvement. Who should avoid: International or interstate investors who expect a property management company to actually manage the property. If you value communication, accountability, and proactive service, look elsewhere.
- Super easy set up and responsive support / property managers. We vetted several property management companies and belong came out with the best price and surprisingly came with great service as well.
- Gooooooooooood !
- Very efficient, keeps me updated on a daily basis.
- He's extremely professional and took the time to explain everything thoroughly.
- Overall my experience has been great with Belong! I like how easy it is and I have a great concierge, Diego. He's very responsive, attentive, and on top of things! I get rent guaranteed which is fantastic piece of mind!
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner