It is been great so far.
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Daniel was a very kind and helpful leasing advisor in the process of helping me find my new home. I've had a pleasant experience working with Belong. I would definitely recommend them for anyone to check out in their home search journey.
- Working with Joaquin was a great experience. He went above and beyond to help us find a house to rent, taking the time to really understand what we were looking for and keeping us updated every step of the way. Joaquin was patient, professional, and always quick to respond to our questions. Even in a tough market, he stayed proactive and positive, making the process feel much less stressful. I’d definitely recommend Joaquin to anyone looking for a place to rent or buy—he truly cares about finding the right fit.
- Geraldine and others at Belong help me found the current tenant. After moving in, everything becomes smooth, almost nothing to worry about. I got couple calls from the building managers regarding the dog barking and other issues with the current tenant, Belong team helped me to solve the issues immediately. Thanks a lot to Belong.
- I have a good experience with them,very fast response and very helpful
- Natalia listens and is very responsive on top of being very professional.
- The tenant requested a list of 5 items that need to be repaired. Alonso, the homecare specialist, provided amazing help. He quickly replied to my email and set up a time to talk on the phone to answer my questions. Rental property repair is always a headache to deal with, but Alonso made it a headache free. All the issues get addressed, and fixed in a timely manner. I was impressed with the team's professionalism and good customer service, and I highly recommend Belong Home.
- Sam Caipo is a wonderful person to work with. She’s professional, kind, and always makes communication easy and straightforward. She handles every situation with patience and respect, which makes working with her a real pleasure.
- Every thing
- I engaged Belong in July 2025 to manage my fully renovated, market-ready property in San Antonio, Texas. I was attracted by their tech-enabled platform and professional positioning. Five months later, the property remains vacant and unlisted. Work was halted for a week because a contractor saw a stop work sign from 2 years ago at the property. When I requested status updates, I received 11 days of silence. Commitments like "100% sure we will have everything done by tonight" were followed by months of inaction. Eventually, the responsibility for resolving a municipal issue was transferred to me—an overseas owner with a 15-hour time zone difference running two businesses. I ended up calling the city myself. Despite handing them everything they needed, a promised phone call to schedule a walkthrough has gone unmade for over a month. An insurance quote requested in August remains undelivered. Lawn maintenance was promised but never confirmed. I received an automated survey asking me to rate a "walkthrough" that never occurred. Financial impact: Approximately $10,000 in lost rental income and counting, plus ongoing carrying costs. Who this might work for: Possibly local owners who can chase things up themselves and don't mind hands-on involvement. Who should avoid: International or interstate investors who expect a property management company to actually manage the property. If you value communication, accountability, and proactive service, look elsewhere.
- Joaquin was very helpful, and made sure to follow along and help us out with each step in the application process. We were able to apply quickly after viewing the property, Joaquin made it seamless to get our application in. The process was super easy and straightforward. Would definitely recommend.
- Very Professional, 100% satisfaction
- My overall experience with Belong has been a pleasant one Daniel has been very helpful in the process and I am happy to have found them in helping me find a new home.
- So far working with Natalie and the Belong staff has been easy and very helpful. We are still in the process of advertising and getting a renter so we will update this as we move along.
- Belong was responsive to my needs and provided timely and efficient service.
- Process was seamless and the staff is very understanding
- Gianella and Joaquin made the application process easy and straightforward. They were very helpful and Joaquin was always quick to respond and answer all my questions. Definitely going to recommend Belong to any friends or family!
- Working with Belong has been nothing short of amazing. As one of their vendors, we see firsthand how organized, communicative, and genuinely caring their entire team is—both toward residents and their service partners. They make every process seamless, from scheduling to approvals and payments, and they always treat our crew with professionalism and respect.Belong’s commitment to quality and integrity stands out in every interaction. They go above and beyond to ensure homeowners and tenants are happy, which makes our job easier and more rewarding. We couldn’t ask for a better property management company to partner with.Highly recommend Belong to any homeowner or vendor looking for a company that truly lives up to its name—you’ll feel like you belong, too.
- Prompt response.
- This is one of the worst property management companies you can ever work with. I chose them thinking i would be able to trust them with my property and and not have to deal with the stress of being a landlord. However, it was completely the posset and I am very disappointed. I am constantly dealing with issues from Belong and they never listen to anything i tell them. I listed my property strictly no pets allowed and they allowed a tenant to have a pet in the home for over a year with out informing me and they refuse to do anything about it. so, i am dealing with my own legal team now paying out of pocket to get this issue addressed. I strongly recommend staying away from Belong. you are better off managing the property on your own.
- Very informative and detailed
- The whole process was a wonderful experience. It was short fast and efficient
- You guys so honest and The houses are very nice Specially the one with saw at 15023 Yukon Ave In Hawthorne and the person Who show the house so friendly Thank you
- Rod provided outstanding customer service
- Belong has served me well, the company has taken the burden of responding to maintenance issues off my back which is greatly appreciated. They are quick to respond to concerns and keep owners properties beautiful and well loved with qualified and trustworthy tenants.
- When the AC quit working the te.perature started to rise to very uncomfortable levels inside the house. A quick txt to Rod got an immediate response from him and an AC tech to the house within 15 minutes... an after hours callout. Immediately finding the problem and fixing it the AC was back to cooling the house once agIn. ThankssRod and all at Belong.
- I liked the open house concept, allowed for questions to be answered on the spot.
- Super easy set up and responsive support / property managers. We vetted several property management companies and belong came out with the best price and surprisingly came with great service as well.
- Very efficient, keeps me updated on a daily basis.
- ⭐ AVOID AT ALL COSTS Completely unresponsive and painfully unprofessional. Endless delays, empty promises, and zero accountability. Honestly, the 5-star reviews on their site feel completely fake—there’s no way this level of service earns that rating in real life. Deeply misleading experience. I strongly regret trusting this company.
- Gooooooooooood !
- Always enjoy working with Alejandro. He is very professional, thorough, and communicates all the details needed quickly. His work enables us to provide the best service possible.
- Very responsive and responsible
- He's extremely professional and took the time to explain everything thoroughly.
- Daniel has been extremely helpful and responsive in supporting us throughout the rental process. We've truly appreciated his help, and have easily navigated the Belong portal. We look forward to working with their team in the future!
- Overall my experience has been great with Belong! I like how easy it is and I have a great concierge, Diego. He's very responsive, attentive, and on top of things! I get rent guaranteed which is fantastic piece of mind!
- Very thorough with suggestions and thoughtful insights I appreciate the inspector’s feedback
- We really loved the home, perfect for what we want. Melissa was great ,she made our tour wonderful and answered all the questions we had.
- My experience with Belong has been fantastic so far. The house I toured was well-maintained and the entire process—from viewing to the application—has been incredibly easy. A special shout-out to Melissa, the realtor, who was informative, very easy to talk to, and genuinely helpful. Highly recommend!
- Belong has the potential to be a great company but they lack communication, they overcharge you for quotes and pricing, and they are liars. I recommend anything they quote for you or say it's a requirement ask for proof. They have lied to me numerous times and I went behind them and either found something cheaper or looked up requirements because what they told me wasn't true and they were trying to charge me an outrageous amount of money. If things don't get better with them by next year I will have to find a new company. The only reason I'm waiting is because I already have money tied up with them and my property has finally been listed. If it wasn't for that I would find a new company. I would prefer a company that I can trust and don'thave to go behind them and verify information. It's definitely been a frustrating journey having to verify and fact check everything. I shouldn't have to do that especially if I'm paying you to do your job which is to manage my property. What am I paying them for if I have do everything myself so that I don't get scammed out of my money? For now all I can do is hope that things get better. As of 2/4/2026 Belong has taken the necessary steps to address the issues. Thank you.
- Joaquin did an excellent job processing my rental application. He kept me informed throughout the quick process, and within 24 hours, my application was accepted and approved. He also scheduled a tour of the property, and I was able to sign the rental agreement right after. I've never experienced such a smooth transaction before. Thank you, Joaquin!
- Alejandro helped get the project done quickly. Really wonderful to work with!
- My concerns are heard and solved as a tenant. The Belong staffs very responsive and follow through the issue until it’s solved. Also, they gave me a word that my property will be rented within 4 days for a good client and they successfully did that to my satisfaction.
- Sam was great he onboarded us to the Vendor list. Great service
- Great experience and communication
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner