Goooooooooooooooood
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
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Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Richard at Belong’s was outstanding…. So far he has done everything as we requested and follow up has been great…… we hope that removal and packing go as smoothly….. and tenant will be located quickly…..
- The Company is very good at what they do, very professional, organized, on top of things:)
- They are very attentive. Provide professional service and honest inspection service.
- very easy to talk to and get ahold of
- I had a great outstanding experience. Very professional and showed much effort and availability to help me find my new home for rent.
- Belong takes the extra effort in reaching out to homeowners in their service! I strongly recommend them to any homeowner!
- Good knowledge of the lease contract
- Onela was prompt and always polite!
- Worst company in terms of ethics. Stay away from them. I really hope no one else gets impacted by them and have to see their evil face.
- Charlie has been an excellent help to manage everything and we have had good communication with him
- Joaquin did a great job assisting us find a place soon as possible. His performance was great and outstanding. I will definitely recommend others to use them. He replys and replys back fast that was also greatly appreciated.
- Our service was quick and done very well!
- Jefferson is great to work with. His follow up is amazing. He is determined and committed to the highest level of service and this is appreciated.
- Very professional very detailed.
- I dreaded the idea of renting my apartment but had no choice; Belong has made the experience very easy and pleasant.
- Marcelo explained all the information carefully.
- I am not being paid for this— nothing to add.
- Lauren and Leslie were amazing and helped me through the whole process
- I’d give ZERO STARS if i could. DO NOT TRUST THIS COMPANY. The most complicated process and clear lack of professionalism is crazy. It’s way too much to write out but we’ve been through the wringers with this company. ALL REVIEWS ARE BOTS, DO NOT TRUST OR USE THIS COMPANY
- Concierge are working hard to satisfy resident. Main issue is HOA does not respond right away. Frustrating process.
- He is always professional, very kind, helpful and always willing to help out:)
- Supportive and Reliable
- Fiorella is the Best
- My experience with Daniel was that I was trying to get my items uploaded for my application and he was able to send me separate links to get that done and I'm hoping that I'll be able to get the house
- I can always trust the team in all the situations
- It is been great so far.
- Alonso is a pleasure to work with. Very helpful and prompt. Always willing to step in and help whenever needed and this saves us a lot of time. Enjoy the teamwork!
- Very Professional, 100% satisfaction
- They don’t fix critical issues like the door lock not working and windows not installed correctly. They don’t have their own maintenance and hire someone (doesn’t tell you who) and I’ve had them hit of me and another one be rude. The contract they give you is very landlord friendly and they don’t listen to you at all. Greedy and hungry for money.
- I have a good experience with them,very fast response and very helpful
- Natalia listens and is very responsive on top of being very professional.
- Every thing
- Working with Joaquin was a great experience. He went above and beyond to help us find a house to rent, taking the time to really understand what we were looking for and keeping us updated every step of the way. Joaquin was patient, professional, and always quick to respond to our questions. Even in a tough market, he stayed proactive and positive, making the process feel much less stressful. I’d definitely recommend Joaquin to anyone looking for a place to rent or buy—he truly cares about finding the right fit.
- Daniel was a very kind and helpful leasing advisor in the process of helping me find my new home. I've had a pleasant experience working with Belong. I would definitely recommend them for anyone to check out in their home search journey.
- My overall experience with Belong has been a pleasant one Daniel has been very helpful in the process and I am happy to have found them in helping me find a new home.
- Sam Caipo is a wonderful person to work with. She’s professional, kind, and always makes communication easy and straightforward. She handles every situation with patience and respect, which makes working with her a real pleasure.
- Geraldine and others at Belong help me found the current tenant. After moving in, everything becomes smooth, almost nothing to worry about. I got couple calls from the building managers regarding the dog barking and other issues with the current tenant, Belong team helped me to solve the issues immediately. Thanks a lot to Belong.
- Joaquin was very helpful, and made sure to follow along and help us out with each step in the application process. We were able to apply quickly after viewing the property, Joaquin made it seamless to get our application in. The process was super easy and straightforward. Would definitely recommend.
- Consistently poor experience. I am a tenant. We had our garbage disposal in our sink start leaking, preventing the use of both our sink and our dishwasher. It was over a week until the company responded to our work request. It took another two weeks for them to send out a technician just to examine the unit. They were very unresponsive to my communication. After the first examination, I wasn't able to get in contact with Belong for 4 days. At which point they told me they switched vendors and would have to contact a different company. It was many weeks until they finally got it fixed, which is far longer than the legally mandated timeframe in our state. They also refused to send me the contact information of the homeowner to expedite the process. We also had our dishwasher fail. It was another 5 days until we got a response. Another two weeks passed before they sent out a technician. They then submitted our address INCORRECTLY, causing the technician to not be able arrive at the property. And again, radio silence from Belong. Every time I set up a voice call in their app, the appointment is never confirmed and I never receive a call. It's been 25 days since the issue was reported. Which again, is far above the legally mandated timeframe. I would avoid this company at all costs.
- The tenant requested a list of 5 items that need to be repaired. Alonso, the homecare specialist, provided amazing help. He quickly replied to my email and set up a time to talk on the phone to answer my questions. Rental property repair is always a headache to deal with, but Alonso made it a headache free. All the issues get addressed, and fixed in a timely manner. I was impressed with the team's professionalism and good customer service, and I highly recommend Belong Home.
- Process was seamless and the staff is very understanding
- Belong was responsive to my needs and provided timely and efficient service.
- Gianella and Joaquin made the application process easy and straightforward. They were very helpful and Joaquin was always quick to respond and answer all my questions. Definitely going to recommend Belong to any friends or family!
- So far working with Natalie and the Belong staff has been easy and very helpful. We are still in the process of advertising and getting a renter so we will update this as we move along.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner