From the initial property viewing all the way to final lease approval, Belong kept the entire process smooth and transparent. The agent arrived right on schedule for the walkthrough, took the time to answer every practical question about the home, and made sure we felt comfortable before moving forward. Communication was consistent and clear throughout, avoiding the typical back-and-forth confusion you usually get with rental agencies. A genuinely reliable and wellrun service.
4.5 Out Of 5
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Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
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Tami Silks
VIP Member Relations Lead
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Alejandra Echartea
VIP Member Relations Specialist
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Loved by homeowners and residents
- Renting a home is usually a massive headache, but Belong made the entire process refreshingly simple. Setting up the lease was straightforward without the usual paperwork hurdles, and everything moved along smoothly. What stood out most was the team: whenever I had a question or needed assistance, I was met with courteous, responsive, and genuinely helpful people. A clean, reliable, and hassle free experience overall.
- My experience with Belong has been truly outstanding from start to finish. Right from day one, the team proved to be exceptionally responsive, professional, and thorough in addressing every question. The property walkthrough was handled with complete punctuality and care, making the entire process leading up to the lease signing clear, seamless, and stress free. Even when minor scheduling hiccups arose, their proactive communication and quick problem solving made a tremendous difference. A reliable, top tier service that I highly recommend!
- I really liked how quick and easy the whole process is. A bit confusing at the beginning with the calls I was getting from the automated service, but once I got to talk to your agent Erick, all changed and was excellent! Erick was quick on introducing himself along with the company offering his support on any questions we have, even in a Sunday before Labor Day! He was very professional and answered ALL of our questions before signing the lease. It has been a great experience!!
- Belong has been the worst rental experience of the seven condos and apartments I’ve lived in. Communication is poor, and problems rarely get resolved. They failed to charge my monthly rent even though I’m on autopay, and they couldn’t explain why it happened. My “urgent” maintenance requests have gone 5-6 days without a follow-up, and the “pros” they send seem to be the cheapest available, so repairs don’t hold. My shower door has been “fixed” several times, and the problem returns within three days. One “pro” refused to do the work and told me to do it myself. I asked Belong not to send that person back, and they sent them again the next day with no warning and no apology. More recently, my shower door hinge slipped and I could no longer open the door. Belong told me I could open it, and I had to insist I wasn’t lying. The shower has now been unusable for 15 days with no repair scheduled. Staff have been rude and unhelpful throughout, and I would not recommend Belong.
- Walkthrough (tour) The person who came as a represented on September 4th from Belong, arrived precisely on time to evaluate the property. Proper Introduction initiated. Representative was very pleasant very nice and full of knowledge. Representative was very respectful of each aspect of the home as each area was being evaluated. No complaints at all on our part. Thank you Peggy Staples
- There was a group tour scheduled one day and no one was there to conduct it. I emailed Belong and the tour was rescheduled. There was actually an agent there today. She handled the issue well.
- The team has been incredibly responsive and attentive from day one. Everything was handled smoothly and clearly, making the whole process completely stress-free. Truly helpful service!
- Their team is remarkably responsive, proactive, and attentive, providing constant updates and swift problem solving
- Love the communication with Belong! Responsive and attentive, how refreshing is that?!
- Had the pleasure of working with Maia during a difficult time. She was able to assist with getting everything back on track.
- Before you leave a review please contact Tami, she helped with the experience.
- Constant coverage and feedback. Positive problem solving. As the owner of a large portfolio of rentals, the Belong Team has been able to find, screen, place and service multiple tenants sometimes in fairly remote locations.
- Julian is always very attentive and helpful:)
- Summary: NEVER HIRE THESE CROOKS FOR YOUR PROPERTY. They will make sure to drop your property prices every week till someone will rent it that's their strategy of 21 days renting and you get shafted. This is what I sent to their CEO and founders, a clear feedback for their service. ============================= Let me bring you up to speed on how your company is managing the homes and what’s the renters and landlords experience with your company. Kindly go through the email chain here. Gist is: I started up with your company based on the reference I got from one of my friend in desperation to get listed and rented asap. You guys give 21 Days guarantee and then on contract it turned out to be 60 days telling a story of controlling the change in expected rent based on market data in my area. Biggest BS and fake data your strategy is to reduce the rent 5 % every week till It get rented. So let the landowner go to hell you make ur 55% cut. Second, your have very well placed process of listing with local real estate agent to assess and get the home in shape for your renters, totally agree and like that process, but follow up on whether it is fixed on not has nothing to do with reality check. When I told them I am not agreeing to changing GFCI or I have already installed a new lock or I have changed the smoke detector and kept an extra at home. They don’t care about this or reply back because your company has to make money with your shitty Pro Service charging triple the amount of what it could be, when I am not giving a approval to change the GFCI at my place who has given you the rights to do it without my approval and have the audacity to charge me $1000+ on that, moreover Dax, Thalia and many More who give no information properly instead of just making money out of this situation is the only thing which I have experienced. When I bought the house I got it inspected and if it’s non compliant it’s my problem, don’t be the owner of my house I have hired you to manage my property not given the ownership of the same. When I was getting onboarded I told Very clearly to DAX That I DON’T want any maintenance work to be done by belong and he told that we will Not Do it, so based on the inspection I fixed all the things except the GFCI which i don’t want to change as GFCI is available at the source and nearby outlet. I never been heard or acknowledged and you have sent maintenance folks to install the GFCI and no one informed me that it came to my surprise when I saw the invoice and I reverted back to not charge me but against crickets no one care to reply back. When my current renter wants to move in early this Dax guys reached out to me and I approved it to go ahead, he never conveyed that to my renter, even on the agreed date of 16th Oct also they have no clue if they can move in apparently no one care to reach out and tell them That they can move in. So it tells that your company give a damn to home Owens’s loss till you guys make your money. They keep honking on carpet has stains and renter has raised the issue, when I spoke to renter they have no concerns and their few things which they stated has no where carpet issue has been mentioned. I got the carpet deep cleaned when I exited out, but since there are still few stains there( which is not pet stains) that’s the big issue for your company. I don’t care, I am not selling my house and if the renter has an issue I will manage it, your company should not have been given any rights to intervene and stop the renter for which they never asked for. I asked multiple times to terminate my contract for which I got the email On 16th oct that the contract is terminated, however they still have the audacity to ask the renter to send the rent and when renter asked that the landlord has terminated the contract your employees are saying that it is still active. You have employed scammers in ur company to run it or what? Why your company doesn’t have a termination button given in dashboard to stop the payment and get you guys kicked out. Improve your site for resolving it, turbo tenant is 100x better than to manage a property than your company. Simple request to you, 1) take your 55% from first month rent and leave me alone 2) I have not approved any alteration or maintenance at my place. stop charging me for that I have already raised a stop payment and all future invoice 3) Terminate my account asap and settle down my account by sending all the advance and rent to my account, I DON’T WANT YOUR COMPANY NEAR MY PROPERTY ANYMORE. Hope this brings clarity to my request which never resonates from my numerous calls which never got to the right person and hanging up, email and messages . For Founders: Dude you guys really need to give a close look to your company processes and people who runs this monkey show, I would not be surprised if this will be closed very soon.
- Maia is fantastic!!!
- Our first time touring and Andrew was very pleasant, and attentive. He made sure that we are comfortable while touring the apartment.
- Very nice broke everything down and was really helpful.
- They made everything so easy and quick. Every representative we were in communication with was helpful and very very quick to respond. Highly recommend to anyone who is looking to rent. Even the agent who showed us the home was awesome! Let us stay a little longer in the home just to make sure we really got to look at everything and make sure we wanted to rent this home. She was very very well informed on the home and area. Gianella was very helpful and informed on aspects of the home and any questions we did have she was quick to get us answers. Communication was wonderful with her and she walked us through our contract. We have never worked with someone who has taken the time to do so. Again we couldn’t be more happy with the experience and our new longer term lease. These people are awesome! Highly Highly recommend!!!
- Jose was very diligent and polite. He understood our frustrations and was always pushing to help as much as he could.
- Easy process
- We are very pleased to be onboarded with Belong Homes and look forward to building a strong, long-term partnership while supporting all of your maintenance needs throughout the Texas market. We would also like to recognize Juan Galindez, Vendor Ops Specialist, for being exceptionally friendly, responsive, and helpful throughout every update and interaction. His professionalism and communication have made the collaboration seamless and truly appreciated. At HomeProX Services LLC, we are committed to providing Belong Homes with reliable, efficient, and high-quality service while continuing to grow as a trusted member of your vendor network. We are proud to be associated with Belong Homes and highly value the opportunity to work alongside your team. We look forward to a successful and lasting partnership.
- Once I was able to talk to a real person, my issue was handled quickly.
- Augustina has been so responsive and kind throughout the leasing process. She provided a level of care and patience that I’ve not experienced. Thank you!!
- On October 23, 2026, after I had already submitted written termination notice and requested the return of all unused and unearned funds, a new $595.20 pending transaction from Belong appeared on our credit-card account. I received no advance notice, invoice, itemized breakdown, or request for approval before this transaction appeared. This is in addition to a previous $472.43 Belong transaction posted on September 24. The posted and pending transactions total $1,067.63. Belong publicly stated that it would process the final accounting and release unused and unearned funds within 10 business days of the effective termination date. However, Belong still has not provided the exact termination date, final ledger, refund amount, refund-processing date, or an explanation for this additional $595.20 transaction. Seeing another transaction appear while waiting for a refund is completely unacceptable. I am demanding an immediate written explanation and itemization, reversal of any amount that is not properly owed, and prompt return of all unused and unearned funds. I will update this review if the pending transaction disappears or Belong provides the accounting and refund.
- Maia is on it.
- Julian has been amazing in keeping me in the loop regarding the repair in regards to my home, I can always depend on Belong Team :)
- Kevin was great and informative during the tour and really made us feel at ease. He was confident and respectful.
- Victoria did a great job following up with all parties without delay I really appreciate what she did
- As a property manager of my own real estate homes thru the years, I was quite interested in the Belong Homes concept for unfurnished long-term rentals. Edward was extremely helpful in explaining and walking me thru the process with quick responses via text or email, easily answering my questions. I'm feeling quite comfortable with Belong and am looking forward to working with them.
- Great People :)
- Gianella was amazing to work with during this rental process! I had several questions while reading through the lease and she was happy to answer every one of them. Gianella went above and beyond with thoroughly explaining everything. She welcomed me with open arms into the Belong family.
- My representative was always ahead and responsive. Great work
- Tami is very enthusiastic about helping Belong's customers. Tami keeps her word and follows up timely. Tami makes you feel like you "Belong", she has a very caring persona.
- I hired Belong to prepare and manage my rental home in Buda, Texas. By October 19, the property had been vacant for approximately 10 days, but the promised painting, cleaning, listing, and tenant-placement work had not been completed. Despite repeated follow-ups and escalation to the Office of the CEO, I initially received apologies and promises instead of confirmed vendors, completion dates, listing links, or clear accounting. I terminated the month-to-month service under Belong’s confirmed five-day notice provision and requested an itemized ledger and refund of all unused and unearned funds. As of October 20, Belong has acknowledged the termination but has not provided the refund amount, processing date, final ledger, or complete offboarding instructions. This review describes my documented experience, and I will update it if Belong resolves the matter promptly. ---------------------------------------------------------- UPDATE — October 20, 2026: Belong has now stated publicly that it will process the final itemized accounting and release any unused and unearned funds within 10 business days of the effective termination date. However, Belong still has not provided the exact termination date, refund amount, itemized ledger, or specific refund-processing date. My review concerns the services that were not completed—not the number of messages exchanged. I will update this review again when the accounting and refund are received.
- Thalia is great and she’s doing what she can with what is available. However I do feel the platform is lacking as a whole. It should not take a week or more to schedule a tour for a unit and there should be a contact number available for the person guiding the tour. There were no clear instructions of where to meet when there were two entrances at the building and I was told they were made aware that I was running behind when they weren’t and were never notified that I was confirmed to tour
- Honestly working with Ulises and the rest of the team has been painless, everyone goes out of their way to assist, keep up the good work guys :) Noella Lelham
- I'm happy and satisfied for all the work these people do special Lucas and his team work really good I'm happy with that even the landlords or the owner of the properties they give him a hard time they always work with us to have everything down the right way
- The maintenance team from Belong promptly responded to my issue and were very knowledgeable and professional regarding resolution
- Communications.
- Carlos was amazing thank you so much!!
- Very professional
- The staff has been very helpful through the process of finding the right home for our family.
- UPDATED: I am increasing my review to 3 stars because the VP and I spoke directly. She has been communicative, diligent, and responsive in trying to help address the issues with our tenancy. I appreciate her follow-up and the fact that some major items have been replaced or repaired, including a new microwave, new toilet, and new refrigerator. At this point, I am very happy with her and the belong team. Yet, this has still been a very poor living experience overall. From move-in, the unit had numerous unresolved issues, and several significant items still remain unaddressed, including damaged floorboards, broken drawers, a damaged bathroom vanity, plumbing/pipes under the second bedroom that still need repair, and an open hole left in the wall after HOA-related plumbing work. There have also been ongoing access and coordination issues involving the HOA and building. I understand these projects take time, but I do not know why this was ever on the market available to be rented. I want to be fair and acknowledge that the VP has shown genuine effort and good communication. However, the broader Belong experience has its frustrations, is disorganized, and I expect more. I am updating this review to reflect the improved communication, the generosity of the VP and approval of fixing items. I am still unhappy with the condition overall of the unit and am working with the Belong team to resolve them. MY 1st review: Our experience with Belong has been extremely disappointing from the moment our lease began. We paid everything required before move-in and were told the home had been prepared to meet Belong’s standards, but when we took possession we immediately discovered numerous problems with the condition of the property. We were not provided reliable building access for all tenants, and the unit had numerous preexisting issues that we began documenting on the first day. These have included problems with the gas stove/range, refrigerator, microwave controls, a continuously running toilet, a broken kitchen drawer, damaged/scuffed doors and cabinetry, missing or defective hardware, and other maintenance and cleaning concerns. We have provided photographs, videos, emails, and maintenance requests documenting these conditions. Communication and coordination have also been frustrating. On one occasion, a plumber arrived at approximately 10 AM without us receiving advance notice of the appointment. I was available, but because the access/key issue still had not been fully resolved, I could not provide the plumber access to the unit. We have repeatedly asked Belong for a concrete repair schedule, reliable access for all tenants, and appropriate compensation for the condition in which the property was delivered. We ultimately felt it necessary to submit a service request to the City of Los Angeles regarding the property conditions. I understand that maintenance issues can happen in any rental. What is unacceptable to me is having this many issues immediately upon move-in after being told the home had been prepared, followed by days of emails and coordination simply trying to obtain the access and functioning home we were paying for. I will update this review if Belong resolves the outstanding issues and provides a fair resolution. As of today, however, our experience has been nowhere close to what I would expect from a professional property-management company.
- Poor communication. Nickle/dime technique. Not recommended.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner