Despite the reason of my conversation with Mariana- I appreciate her care, understanding and willingness to resolve a situation with the best outcome for me. She’s very professional and polite.
4.5 Out Of 5
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Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
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Tami Silks
VIP Member Relations Lead
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Alejandra Echartea
VIP Member Relations Specialist
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Loved by homeowners and residents
- Great Customer Service ` Friendly & Helpful !
- Great! Thank you for your,
- I killed your fast responses
- Disappointing experience with Belong. I hired them expecting professional, hands-off property management, but the process has required constant follow-up. I reached out in late May, and my home was not rented until late August. The listing went up late and even included photos from a completely different property. After move-in, the resident complained that the cleaning company Belong hired did a poor job. Communication has been the biggest issue. Customer service and concierge response times are consistently slow, making it difficult to get timely answers about my own property. Most concerning, Belong advertises a “Rent Guarantee,” my resident has moved in, and I still have not received a rent payment that was supposed to have been collected by belong mid last month. The concept is great, but based on my experience, the execution, communication, and attention to detail have fallen well short of expectations.
- Very Good excelente
- Excellent service. Highly recommend.
- Great staff very helpful and great customer service
- Laura was absolutely great! Scott made sure we had all our drinks on time! Atmosphere was amazing, food was even better! Hats off as I will most certainly be back!
- Amazing customer service by Gabriel. Knowledgeable, responsive and accomodating for some Special requests we had. 5 star experience!
- It was a pleasure working with Julieta. She provided clear instructions, communicated promptly, and was professional throughout the entire project. The overall experience was smooth and hassle-free. I appreciate the opportunity to work together and would be happy to take on future projects for them. Highly recommended!
- Very nice company and always in communication
- We've had a positive experience working with Belong, especially with Mr. Juan Galindez. Throughout our interactions, Mr. Juan has been professional, transparent, and easy to work with. He has always taken the time to clearly communicate expectations and discuss ways to build a stronger working relationship. We appreciate his responsiveness, honesty, and willingness to collaborate. His approach has helped build trust and made working with Belong a positive experience. We value Belong's commitment to quality and look forward to continuing our partnership. We'd also like to thank Mr. Juan for his professionalism, transparency, and continued support.
- After one amazing year, I’m leaving solely because my homeowner is selling the property and I couldn’t find a Belong home at my daughter’s HS area. Thanks Belong team for all the support and happy moments of my family with you.
- We moved into a rental home on August 11th, and everything, from the rental management company to the condition of the house have been a nightmare, we've had no peace. 3 toilets didn't work right, a smoke detector in a bdrm cathedral ceiling beeped loudly all hours of the day and night because we couldn't reach it. I'm a senior citizen and can't climb on a ladder that high. An outdoor outlet was without a cover, etc, etc, this isn't half of the needed repairs! All the towel racks fell off the wall on day one. It took two weeks to get them to fix the smoke alarm even though we told them we couldn't sleep. We asked for clarity about water, sewer, and trash billing from day one and now at day 22, we still can't get a straight answer. We have been asking for a mailbox key for weeks, they didn't give us one, then the HOA put new boxes and won't release a key to us. Belong Colorado, Inc (mostly foreigners) act like they don't understand, keep patronizing us and apologizing but don't resolve anything. I am on my last nerve with these people. The gas stove doesn't work right, the driveway slabs are unlevel about 3 inches in places and have been a hazard, we've tripped and twisted an ankle, and just wait till winter when water pools and freezes in those areas. They have breached our contract, no doubt. I am telling my story to help others avoid renting property managed by these incompetent people. One more thing I want to add, is I put their Coral Gables, Florida address, the one on my lease, into Maps, 1172 S Dixie Hwy #483, Coral Gables, FL 33146. Turns out this is a UPS mailbox location!!
- They are very helpful, have excellent communication, and genuinely care about helping people the right way. I believe they are a great company.
- Serena from belong is really very helpful and I really enjoyed working with her.
- Belong Home has been absolutely wonderful to work with. They bring a level of care and professionalism that is hard to find these days. Whenever something comes up, they are always willing to go above and beyond to find a solution and ensure a smooth experience. Their customer service is top-notch, and I truly appreciate their dedication.
- I like the service
- The whole experience was amazing they walked me through the steps and made sure to clearly communicate where I was at in the process which helped ease my anxiety would highly recommend everyone on the belong team!!!
- Belong Home has been absolutely wonderful to work with. They bring a level of care and professionalism that is hard to find these days. Whenever something comes up, they are always willing to go above and beyond to find a solution and ensure a smooth experience. Their customer service is top-notch, and I truly appreciate their dedication.
- Belong made it so easy and efficient through the entire application process! Communication was clear with quick replies! We appreciated everyone we worked with and felt fully supported!
- I'm very happy because the guy who was helping us it was a good
- It was nice speaking with Juan. Hope we will join your vendor network soon.
- AI slop company. They cannot maintain a single thing and are slow to repair anything. They're extremely disorganized and I cannot get into contact with anyone that will help me. They keep giving my address and phone number to random contractors and will not schedule anything with me. Random people call me and say they're at my home to paint my garage when I never said it needed to be painted. I have SQUIRRELS living in my roof and they haven't removed them or fixed the hole in a week. STAY AWAY!!! ALL THE 5 STAR REVIEWS ARE OBVIOUSLY AI.
- Gianella really helped me through the process. I finally got a home I know will be perfect for my family. Gianella also advocated for me on deposit amounts, and got back to me via email, text and calls whenever I had a question!!
- Great! This is the best experience
- I feel like we got a lot accomplished.
- Andrew was wonderful and so was Dean.
- Gianella was very helpful and did a great job. She made it very easy and simple. She responded quickly and answered all of my questions. She made sure I was comfortable and ready for this transition in a professional but yet appropriately personal way.
- George is always helpful and follows up on issues so that there is a resolution.
- It was very easy and they were very helpful! They were quick with their responses and reliable.
- Fast and painless process with helpful and happy people to help!
- My Leasing Advisor Leslie Villasis Mayuri was Magnificent! I applied for multiple hones, the first home already had a lease in progress, owner declined on tgec2nd, and she was able to get me scheduled 1st to tour on the 3rd - which happened to be the best of them all. Excellent customer service, patient, great at communicating, and a really nice person. Will refer everyone to her and Belong Homes.
- Save yourself the pain, you will regret renting property from BELONG COLORADO, INC. They are a HORRIBLE rental management company. Completely unprofessional, liars at best, and they add layers of bureaucracy to every simple task. The house was not inspected before we moved in and it was not cleaned. They lied, said they were working hard to prepare our new home for us, so is this why there were multiple repairs noticed on day one? They're good at telling you what you want to hear. Toilets didn't work properly, master toilet leaking, smoke detector in the master bdrm very high up in a cathedral ceiling beeped 3 times loudly every 60 seconds for WEEKS before they finally sent someone to fix it, we had to replace most light bulbs because they burnt out within two days, exterior electrical outlet missing its cover and getting rained on, cupboard shelves without the proper clips, so they collapsed, every towel rack in the house fell off the first time we tried to place a towel on them, they had wrong screws attached and weren't attached to the walls properly, VERY uneven concrete slabs in the garage and driveway that caused us to trip and twist ankles while moving in, and they refused to do anything about that. Gas stove not working right, it only produces medium heat and won't boil water. The flame doesn't come out of all holes on the burners. The professional they hired came and took a picture with the burners lit so Belong said it's a working stove. It's NOT fixed, and if I want it fixed they said I have to pay for it. We moved in August 11th. It is August 31st, and we still don't know who will pay for, or how the water, sewer, and trash will be billed to us. We were not allowed to put the bill in our name, so we've been waiting to find out something, anything from Belong. We still don't have access to our US mailbox. The HOA won't release the key to renters, so we've been without access to our US Postal Service mail since moving in because Belong keeps saying wait for it, wait for it, we are working hard to get authorization from the owner, blah blah blah. This kind of stuff should have already been addressed before we moved in, the house was rented before, so did they treat the prior renters like they're treating us? We get mad and tell them to stop ignoring things and hurry up, but then they say we're the unprofessional ones! Right! Beware of Belong Colorado, Inc, they're horrible, is all I can say. You heard my nightmare story.
- The process was easy and seamless. Samuel was friendly, polite, and efficient
- So easy and great!
- Alan was attentive to our situation and helped get our new air conditioner installed in a timely manner.
- Great team work on the part of Belong!!!!
- They made everything fast and easy! Highly recommend!
- Victoria the home care specialist made the great job in coordination between all parties and following up closely to make sure everything was done correctly
- This review is specifically regarding the beginnings of leasing a house. We have not moved in to our lease yet and are not tenants who have been with Belong before. My partner and I were very nervous to take a chance on a house being managed by Belong. We did research before applying and were surprised when Lara ended up working with us. We got to have a video call with her and her colleague, Gianella, and both of them were incredibly helpful. After we toured the home, we had some concern about the safety of the place and Lara took us very seriously, assuring us that we would be taken care of and the owner would be alerted. Another inspection was done and our lease was updated. We are so impressed with Lara! She stayed up late (opposite time zones) and kept us over-informed throughout the whole process, making sure we knew that we were the right fit for the place. We’re so grateful for her kindness throughout this whole process. Lara is the best!!!
- Absolutely the best so easy so good
- Lisandro was amazing! He helped me with any question I had. Replied very quickly and was always friendly.
- DO NOT HIRE BELONG. My experience was an unmitigated disaster that proved this company is more of a parasitic middleman than a professional property management service. Within weeks of signing, they demonstrated a complete disregard for my privacy by handing out my personal home address to my resident without authorization. Their administrative competence is non-existent; they held my rental proceeds hostage for weeks simply because their broken, rigid digital workflow couldn't process a standard W-9 for my LLC. They are not managers; they are a glorified, inefficient call center that adds layers of complexity to every basic task. Their "maintenance" model appears specifically engineered to extract $100+ "assessment" fees just to look at a problem, while actual repairs go ignored. I spent my time fighting their internal bureaucracy and repeating basic information to different teams rather than receiving the professional management I paid for. If you value your time, your money, and your privacy, stay as far away from Belong as possible.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner