Belong Home has been absolutely wonderful to work with. They bring a level of care and professionalism that is hard to find these days. Whenever something comes up, they are always willing to go above and beyond to find a solution and ensure a smooth experience. Their customer service is top-notch, and I truly appreciate their dedication.
4.8 Out Of 5
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What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Or Go Straight To The Team That Fixes It
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Belong Home has been absolutely wonderful to work with. They bring a level of care and professionalism that is hard to find these days. Whenever something comes up, they are always willing to go above and beyond to find a solution and ensure a smooth experience. Their customer service is top-notch, and I truly appreciate their dedication.
- Belong made it so easy and efficient through the entire application process! Communication was clear with quick replies! We appreciated everyone we worked with and felt fully supported!
- I'm very happy because the guy who was helping us it was a good
- Save yourself the pain, you will regret renting property from BELONG COLORADO, INC. They are a HORRIBLE rental management company. Completely unprofessional, liars at best, and they add layers of bureaucracy to every simple task. The house was not inspected before we moved in and it was not cleaned. They lied, said they were working hard to prepare our new home for us, so is this why there were multiple repairs noticed on day one? They're good at telling you what you want to hear. Toilets didn't work properly, master toilet leaking, smoke detector in the master bdrm very high up in a cathedral ceiling beeped 3 times loudly every 60 seconds for WEEKS before they finally sent someone to fix it, we had to replace most light bulbs because they burnt out within two days, exterior electrical outlet missing its cover and getting rained on, cupboard shelves without the proper clips, so they collapsed, every towel rack in the house fell off the first time we tried to place a towel on them, they had wrong screws attached and weren't attached to the walls properly, VERY uneven concrete slabs in the garage and driveway that caused us to trip and twist ankles while moving in, and they refused to do anything about that. Gas stove not working right, it only produces medium heat and won't boil water. The flame doesn't come out of all holes on the burners. The professional they hired came and took a picture with the burners lit so Belong said it's a working stove. It's NOT fixed, and if I want it fixed they said I have to pay for it. We moved in August 11th. It is August 31st, and we still don't know who will pay for, or how the water, sewer, and trash will be billed to us. We were not allowed to put the bill in our name, so we've been waiting to find out something, anything from Belong. We still don't have access to our US mailbox. The HOA won't release the key to renters, so we've been without access to our US Postal Service mail since moving in because Belong keeps saying wait for it, wait for it, we are working hard to get authorization from the owner, blah blah blah. This kind of stuff should have already been addressed before we moved in, the house was rented before, so did they treat the prior renters like they're treating us? We get mad and tell them to stop ignoring things and hurry up, but then they say we're the unprofessional ones! Right! Beware of Belong Colorado, Inc, they're horrible, is all I can say. You heard my nightmare story.
- It was nice speaking with Juan. Hope we will join your vendor network soon.
- Gianella really helped me through the process. I finally got a home I know will be perfect for my family. Gianella also advocated for me on deposit amounts, and got back to me via email, text and calls whenever I had a question!!
- Great! This is the best experience
- I feel like we got a lot accomplished.
- Gianella was very helpful and did a great job. She made it very easy and simple. She responded quickly and answered all of my questions. She made sure I was comfortable and ready for this transition in a professional but yet appropriately personal way.
- Andrew was wonderful and so was Dean.
- It was very easy and they were very helpful! They were quick with their responses and reliable.
- George is always helpful and follows up on issues so that there is a resolution.
- My Leasing Advisor Leslie Villasis Mayuri was Magnificent! I applied for multiple hones, the first home already had a lease in progress, owner declined on tgec2nd, and she was able to get me scheduled 1st to tour on the 3rd - which happened to be the best of them all. Excellent customer service, patient, great at communicating, and a really nice person. Will refer everyone to her and Belong Homes.
- DO NOT HIRE BELONG. My experience was an unmitigated disaster that proved this company is more of a parasitic middleman than a professional property management service. Within weeks of signing, they demonstrated a complete disregard for my privacy by handing out my personal home address to my resident without authorization. Their administrative competence is non-existent; they held my rental proceeds hostage for weeks simply because their broken, rigid digital workflow couldn't process a standard W-9 for my LLC. They are not managers; they are a glorified, inefficient call center that adds layers of complexity to every basic task. Their "maintenance" model appears specifically engineered to extract $100+ "assessment" fees just to look at a problem, while actual repairs go ignored. I spent my time fighting their internal bureaucracy and repeating basic information to different teams rather than receiving the professional management I paid for. If you value your time, your money, and your privacy, stay as far away from Belong as possible.
- The process was easy and seamless. Samuel was friendly, polite, and efficient
- Fast and painless process with helpful and happy people to help!
- So easy and great!
- Alan was attentive to our situation and helped get our new air conditioner installed in a timely manner.
- Great team work on the part of Belong!!!!
- They made everything fast and easy! Highly recommend!
- Victoria the home care specialist made the great job in coordination between all parties and following up closely to make sure everything was done correctly
- This review is specifically regarding the beginnings of leasing a house. We have not moved in to our lease yet and are not tenants who have been with Belong before. My partner and I were very nervous to take a chance on a house being managed by Belong. We did research before applying and were surprised when Lara ended up working with us. We got to have a video call with her and her colleague, Gianella, and both of them were incredibly helpful. After we toured the home, we had some concern about the safety of the place and Lara took us very seriously, assuring us that we would be taken care of and the owner would be alerted. Another inspection was done and our lease was updated. We are so impressed with Lara! She stayed up late (opposite time zones) and kept us over-informed throughout the whole process, making sure we knew that we were the right fit for the place. We’re so grateful for her kindness throughout this whole process. Lara is the best!!!
- Absolutely the best so easy so good
- This company uses AI to try to arrange tours. The AI is useless, they think we have visited when we have told them a million times we need a virtual tour. Complete waste of our time. Staff appears oblivious or is just not checking emails at all.
- Lisandro was amazing! He helped me with any question I had. Replied very quickly and was always friendly.
- I had a great experience working with Gabriel from Belong. While I encountered a few bumps during the initial onboarding process, Gabriel stepped in and resolved everything promptly and professionally. He completely turned the experience around, making the rest of the process stress-free. Exceptional customer service—thank you, Gabriel!
- Gianella was quick to help me learn more about the home I wanted to rent. She was very professional with helping me get the home. She set up a call with me to review the process.
- Absolutely the best real estate experience I've ever had in was a realtor,broker,builder development in st Louis over 25 years I've loved in the desert for 18 years this is my 7th home and Absolutely the best easiest deal I've done great job thalia
- Most positive and easiest experience for us! Customer Service Staff is amazing and they actually respond and help you through the process. Everyone I dealt with was super nice and helpful providing excellent solutions that actually ARE solutions. I am recommending Belong to anyone looking to rent. 😊
- Gianella was great! She was fast and efficient and got us in our new home in no time at all! Being able to stay in my home town means a lot to me, and it allows my fiance and I to be stress free in terms of work distance. Thank you so much! We are so excited!
- Since Victoria took over, communication and follow-up have improved significantly. She is proactive, responsive, and does an excellent job coordinating with all parties to move issues toward resolution. I greatly appreciate her efforts.
- That was a very experienced by talking to the leasing agent and she brilliantly explained and showed me the property
- I love the house and the yard!!! It’s exactly what I’m looking for!!!
- We have reached out to Valeria at Belong several times to get a response to our rental application status and she has not been responsive at all. The email responses are all clearly AI generated since I kept getting a response saying they need my paystubs in pdf form, I would send them my paystubs, in pdf form, and immediately get a response saying she does not see them. I attached them again. Same exact response. I attached them again and called out how the resposne is clearly AI generated and would like to speak to a real human and get this issue resolved and only got a canned response of "Thanks! We will be in touch soon!" with no actual response or acknowledgement of the application status. My husband and I tried calling her several times about this. Get put on hold. Then told she is busy and that she will give us a call back. Two days later, she does not call back and we receive no real response via email. We call the office again. Get put on hold. Then told, once again that she is busy and will give us a call back. There is no way to get ahold of anyone there. Clearly Belong just takes your money for the screening and doesn't actually connect you with anyone to give a straight answer on the status of your rental application. I will be writing this review publicly as well to make sure others know to stay away from Belong since they will just take your money and never get back to you.
- Danielle was extremely helpful. Danielle was wonderful. Thank you.
- The representative is great, efficient, and helpful. The company is great. Hopefully can do business with them in the future once the requirement of property management is made to be optional.
- The agent was very polite and friendly. She knew everything about the property. She was very knowledgeable.
- Gianella was so helpful and friendly throughout the process. She was super responsive with her emails and phone calls! She was also able to answer all the questions we had quickly. When renting a home, it's extremely important to find a company that is willing to go the extra mile. And with Belong, their team was able to excel in every area we needed help with. If you want a great company to rent with, go with Belong.
- Belong has had wonderful communication so far during this process. They have been available for all my questions, which have been numerous. I really appreciate this team.
- Thank you for the impeccable service experience! Truly grateful for the expertise shown!
- It’s great having AC again living here in Texas. The new unit works so much better than the old one did.
- Their response time was incredibly fast, and even when they didn’t have all the answers yet, they kept me updated on what was happening, which put my mind at ease. I never felt frustrated at all.
- They have been extremely supportive and helpful during the management process Very glad to be collaborating with Belong. they are well organized and will reply to my inquiries within 24 hours. great team!
- Our experience with Belong has been extremely disappointing from the moment our lease began. We paid everything required before move-in and were told the home had been prepared to meet Belong’s standards, but when we took possession we immediately discovered numerous problems with the condition of the property. We were not provided reliable building access for all tenants, and the unit had numerous preexisting issues that we began documenting on the first day. These have included problems with the gas stove/range, refrigerator, microwave controls, a continuously running toilet, a broken kitchen drawer, damaged/scuffed doors and cabinetry, missing or defective hardware, and other maintenance and cleaning concerns. We have provided photographs, videos, emails, and maintenance requests documenting these conditions. Communication and coordination have also been frustrating. On one occasion, a plumber arrived at approximately 10 AM without us receiving advance notice of the appointment. I was available, but because the access/key issue still had not been fully resolved, I could not provide the plumber access to the unit. We have repeatedly asked Belong for a concrete repair schedule, reliable access for all tenants, and appropriate compensation for the condition in which the property was delivered. We ultimately felt it necessary to submit a service request to the City of Los Angeles regarding the property conditions. I understand that maintenance issues can happen in any rental. What is unacceptable to me is having this many issues immediately upon move-in after being told the home had been prepared, followed by days of emails and coordination simply trying to obtain the access and functioning home we were paying for. I will update this review if Belong resolves the outstanding issues and provides a fair resolution. As of today, however, our experience has been nowhere close to what I would expect from a professional property-management company.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner