Very nice broke everything down and was really helpful.
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Jose was very diligent and polite. He understood our frustrations and was always pushing to help as much as he could.
- They made everything so easy and quick. Every representative we were in communication with was helpful and very very quick to respond. Highly recommend to anyone who is looking to rent. Even the agent who showed us the home was awesome! Let us stay a little longer in the home just to make sure we really got to look at everything and make sure we wanted to rent this home. She was very very well informed on the home and area. Gianella was very helpful and informed on aspects of the home and any questions we did have she was quick to get us answers. Communication was wonderful with her and she walked us through our contract. We have never worked with someone who has taken the time to do so. Again we couldn’t be more happy with the experience and our new longer term lease. These people are awesome! Highly Highly recommend!!!
- Easy process
- Do not be fooled by their ratings. Belong is not a functional or legitimate property management company. They operate as nothing more than an unqualified, incompetent collection mechanism designed to sit in the middle and take a commission. They offer zero actual service, possess no real management capabilities, and do absolutely nothing when real issues arise. They are purely a fee-collecting middleman that causes unnecessary stress and delays. Avoid them at all costs.
- Once I was able to talk to a real person, my issue was handled quickly.
- We are very pleased to be onboarded with Belong Homes and look forward to building a strong, long-term partnership while supporting all of your maintenance needs throughout the Texas market. We would also like to recognize Juan Galindez, Vendor Ops Specialist, for being exceptionally friendly, responsive, and helpful throughout every update and interaction. His professionalism and communication have made the collaboration seamless and truly appreciated. At HomeProX Services LLC, we are committed to providing Belong Homes with reliable, efficient, and high-quality service while continuing to grow as a trusted member of your vendor network. We are proud to be associated with Belong Homes and highly value the opportunity to work alongside your team. We look forward to a successful and lasting partnership.
- Maia is on it.
- Augustina has been so responsive and kind throughout the leasing process. She provided a level of care and patience that I’ve not experienced. Thank you!!
- Kevin was great and informative during the tour and really made us feel at ease. He was confident and respectful.
- Julian has been amazing in keeping me in the loop regarding the repair in regards to my home, I can always depend on Belong Team :)
- Victoria did a great job following up with all parties without delay I really appreciate what she did
- As a property manager of my own real estate homes thru the years, I was quite interested in the Belong Homes concept for unfurnished long-term rentals. Edward was extremely helpful in explaining and walking me thru the process with quick responses via text or email, easily answering my questions. I'm feeling quite comfortable with Belong and am looking forward to working with them.
- Great People :)
- If I could give negative stars I would. Our house was infested with mold after living there for half a year and belong told us to vacate and did NOT provide housing for me and our family. We were essentially homeless for an entire month and still had pay rent while we were unable to live in that house (it was later reimbursed but we had to pay rent on top of airbnbs, which they refused to pay for, just to stay off the streets.) Their lack of urgency caused devastation on our mental and physical wellbeing. Most of our belongings were unsalvageable and had be thrown away. As for that beautiful house, it sits and rots away to this day. We later found out that the homeowners just broke their contract off with belong as well. We made it through but by our own determination and unwillingness to give up. I’m seriously begging you do not rent from belong, it is the worst thing you could possibly do. There is much more to this story but I know most will not read this, I just couldn’t let someone else have the same thing happen to them like us.
- Gianella was amazing to work with during this rental process! I had several questions while reading through the lease and she was happy to answer every one of them. Gianella went above and beyond with thoroughly explaining everything. She welcomed me with open arms into the Belong family.
- My representative was always ahead and responsive. Great work
- Tami is very enthusiastic about helping Belong's customers. Tami keeps her word and follows up timely. Tami makes you feel like you "Belong", she has a very caring persona.
- I'm happy and satisfied for all the work these people do special Lucas and his team work really good I'm happy with that even the landlords or the owner of the properties they give him a hard time they always work with us to have everything down the right way
- Thalia is great and she’s doing what she can with what is available. However I do feel the platform is lacking as a whole. It should not take a week or more to schedule a tour for a unit and there should be a contact number available for the person guiding the tour. There were no clear instructions of where to meet when there were two entrances at the building and I was told they were made aware that I was running behind when they weren’t and were never notified that I was confirmed to tour
- Honestly working with Ulises and the rest of the team has been painless, everyone goes out of their way to assist, keep up the good work guys :) Noella Lelham
- The maintenance team from Belong promptly responded to my issue and were very knowledgeable and professional regarding resolution
- Very professional
- Carlos was amazing thank you so much!!
- Belong had a decent on boarding process then promptly left me and my applicants out to dry with constant personnel changes and unresponsiveness.. Every email or message I send is replied to by an AI posing as a member of their "support team" I have called 4 times on 4 separate days and after being put on hold for 40+ minutes I'm told they are "busy" and will call me back... I have not heard from a human being in three weeks.
- Communications.
- The staff has been very helpful through the process of finding the right home for our family.
- UPDATED: I am increasing my review to 3 stars because the VP and I spoke directly. She has been communicative, diligent, and responsive in trying to help address the issues with our tenancy. I appreciate her follow-up and the fact that some major items have been replaced or repaired, including a new microwave, new toilet, and new refrigerator. At this point, I am very happy with her and the belong team. Yet, this has still been a very poor living experience overall. From move-in, the unit had numerous unresolved issues, and several significant items still remain unaddressed, including damaged floorboards, broken drawers, a damaged bathroom vanity, plumbing/pipes under the second bedroom that still need repair, and an open hole left in the wall after HOA-related plumbing work. There have also been ongoing access and coordination issues involving the HOA and building. I understand these projects take time, but I do not know why this was ever on the market available to be rented. I want to be fair and acknowledge that the VP has shown genuine effort and good communication. However, the broader Belong experience has its frustrations, is disorganized, and I expect more. I am updating this review to reflect the improved communication, the generosity of the VP and approval of fixing items. I am still unhappy with the condition overall of the unit and am working with the Belong team to resolve them. MY 1st review: Our experience with Belong has been extremely disappointing from the moment our lease began. We paid everything required before move-in and were told the home had been prepared to meet Belong’s standards, but when we took possession we immediately discovered numerous problems with the condition of the property. We were not provided reliable building access for all tenants, and the unit had numerous preexisting issues that we began documenting on the first day. These have included problems with the gas stove/range, refrigerator, microwave controls, a continuously running toilet, a broken kitchen drawer, damaged/scuffed doors and cabinetry, missing or defective hardware, and other maintenance and cleaning concerns. We have provided photographs, videos, emails, and maintenance requests documenting these conditions. Communication and coordination have also been frustrating. On one occasion, a plumber arrived at approximately 10 AM without us receiving advance notice of the appointment. I was available, but because the access/key issue still had not been fully resolved, I could not provide the plumber access to the unit. We have repeatedly asked Belong for a concrete repair schedule, reliable access for all tenants, and appropriate compensation for the condition in which the property was delivered. We ultimately felt it necessary to submit a service request to the City of Los Angeles regarding the property conditions. I understand that maintenance issues can happen in any rental. What is unacceptable to me is having this many issues immediately upon move-in after being told the home had been prepared, followed by days of emails and coordination simply trying to obtain the access and functioning home we were paying for. I will update this review if Belong resolves the outstanding issues and provides a fair resolution. As of today, however, our experience has been nowhere close to what I would expect from a professional property-management company.
- Florentina was very prompt in reaching out to me, always pleasant and professional!
- Rashadd was great and very informative! Gave me the information to apply. Very professional and courteous with answering my questions. House was very clean and it smelled very welcoming. Very nice presentation and great people that are behind the scenes making it happen! I know I would definitely recommend this company of anyone needs a management company!
- amazing compny
- Great service, better people
- I had a wonderful experience renting a house through Belong. The entire process was easy, thorough, and well organized, and their team walked me through everything step by step. The app and website were both clear, intuitive, and simple to use, which made the rental experience smooth and stress-free. The people we worked with were excellent, especially Gianella. I would strongly recommend Belong to anyone looking for a convenient and supportive way to rent a home.
- She is so easy to talk to
- Complete scam and abuse of personal information. Robo calls every 15min for days! This company needs is an absolute scam with pure harassment as their "sales strategy".
- A good experience overall.
- Great interaction with George MoranIn the months that I’ve interacted with George, he has proven to be a highly effective concierge. In fact, in the past few weeks, I’ve engaged George to coordinate numerous issues and corrections to my errors, including the annual inspection, home maintenance, retrieval of an errant package, and replacement of a ceiling fan in my rental property. As usual, George is prompt in his responses and follow-ups and has made several sound recommendations that have been very effective. I feel I’m in good hands and would highly recommend him as the concierge for my recent referral (a long-time friend) to manage his rental property through Belong. Thanks
- In the months that I’ve interacted with George, he has proven to be a highly effective concierge. In fact, in the past few weeks, I’ve engaged George to coordinate numerous issues and corrections to my errors, including the annual inspection, home maintenance, retrieval of an errant package, and replacement of a ceiling fan in my rental property. As usual, George is prompt in his responses and follow-ups and has made several sound recommendations that have been very effective. I feel I’m in good hands and would highly recommend him as the concierge for my recent referral (a long-time friend) to manage his rental property through Belong. Thanks
- Gianella was energetic and helpful in answering questions, which made the experience welcoming and less stressful. Overall impressed with Belong and their team of professionals and would happily work with them again!
- Nice informative punctual
- Great experience communicating with Juan and the BelongHome team. Juan was professional, responsive, and very helpful throughout the vendor onboarding discussion. Although we were unable to move forward due to their current vendor requirements, the process was handled respectfully and professionally. We appreciate the communication and hope to have an opportunity to work together in the future.
- We were a little late, but still, he's a very nice person, it was a pleasure to meet him.
- The staff member in charge of our group tour of the property was on time and very professional while also able to answer any and all questions that we had about the property.
- We had the pleasure of exploring a beautiful residence with a group. The real estate agent exhibited exceptional politeness and patience throughout the entire process.
- Belong charged me an incorrect late fee, even though I had paid my rent a month in advance and refused to refund for it. They also never ever respond to your emails. I’ve been going back and forth with ALBA from Belong for 2 months. If I don’t follow up in the email, they never ever respond. ALBA told me that I cannot get a refund the late fee they took out of my deposit even though she acknowledges that I did pay my rent in advance. DO NOT rent from a place that uses this management company. Update: After posting this review, I was finally contacted by a Member Relations Lead, who agreed to refund the money I was owed because of THEIR mistake. It is ridiculous that I had to post a public review just to get a refund for a fee I should never have been charged in the first place. Belong also deducted over $100 from my security deposit to repair a small chip in a door. I requested an invoice, which they provided, but it did not actually itemize the cost of the door repair. Throughout my interactions with the Member Relations Lead, Belong repeatedly brought up the possibility of me deleting my review if I found their resolution "satisfactory." When I challenged the unreasonable door repair charge, they offered to refund me half the amount and again suggested that I delete my review if I was satisfied with the resolution. I made it clear that they could choose to refund me or not, but I was not going to delete my review. After I said that, they did not issue the partial refund. Belong repeatedly insisted that they do not pay to remove negative reviews, but that is certainly how this interaction felt to me. They offered me a partial refund while repeatedly asking me to consider deleting my review, and when I refused to do so, the refund never came. I would avoid this company if you can. They don't even give you a phone number you can call if anything happens with your apartment. Terrible all around.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner