Victoria did a great job following up with all parties without delay I really appreciate what she did
4.5 Out Of 5
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What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- As a property manager of my own real estate homes thru the years, I was quite interested in the Belong Homes concept for unfurnished long-term rentals. Edward was extremely helpful in explaining and walking me thru the process with quick responses via text or email, easily answering my questions. I'm feeling quite comfortable with Belong and am looking forward to working with them.
- Great People :)
- My representative was always ahead and responsive. Great work
- Complete scam and abuse of personal information. Robo calls every 15min for days! This company needs is an absolute scam with pure harassment as their "sales strategy".
- Gianella was amazing to work with during this rental process! I had several questions while reading through the lease and she was happy to answer every one of them. Gianella went above and beyond with thoroughly explaining everything. She welcomed me with open arms into the Belong family.
- Tami is very enthusiastic about helping Belong's customers. Tami keeps her word and follows up timely. Tami makes you feel like you "Belong", she has a very caring persona.
- Honestly working with Ulises and the rest of the team has been painless, everyone goes out of their way to assist, keep up the good work guys :) Noella Lelham
- Thalia is great and she’s doing what she can with what is available. However I do feel the platform is lacking as a whole. It should not take a week or more to schedule a tour for a unit and there should be a contact number available for the person guiding the tour. There were no clear instructions of where to meet when there were two entrances at the building and I was told they were made aware that I was running behind when they weren’t and were never notified that I was confirmed to tour
- I'm happy and satisfied for all the work these people do special Lucas and his team work really good I'm happy with that even the landlords or the owner of the properties they give him a hard time they always work with us to have everything down the right way
- The maintenance team from Belong promptly responded to my issue and were very knowledgeable and professional regarding resolution
- Very professional
- Communications.
- Carlos was amazing thank you so much!!
- Belong charged me an incorrect late fee, even though I had paid my rent a month in advance and refused to refund for it. They also never ever respond to your emails. I’ve been going back and forth with ALBA from Belong for 2 months. If I don’t follow up in the email, they never ever respond. ALBA told me that I cannot get a refund the late fee they took out of my deposit even though she acknowledges that I did pay my rent in advance. DO NOT rent from a place that uses this management company. Update: After posting this review, I was finally contacted by a Member Relations Lead, who agreed to refund the money I was owed because of THEIR mistake. It is ridiculous that I had to post a public review just to get a refund for a fee I should never have been charged in the first place. Belong also deducted over $100 from my security deposit to repair a small chip in a door. I requested an invoice, which they provided, but it did not actually itemize the cost of the door repair. Throughout my interactions with the Member Relations Lead, Belong repeatedly brought up the possibility of me deleting my review if I found their resolution "satisfactory." When I challenged the unreasonable door repair charge, they offered to refund me half the amount and again suggested that I delete my review if I was satisfied with the resolution. I made it clear that they could choose to refund me or not, but I was not going to delete my review. After I said that, they did not issue the partial refund. Belong repeatedly insisted that they do not pay to remove negative reviews, but that is certainly how this interaction felt to me. They offered me a partial refund while repeatedly asking me to consider deleting my review, and when I refused to do so, the refund never came. I would avoid this company if you can. They don't even give you a phone number you can call if anything happens with your apartment. Terrible all around.
- The staff has been very helpful through the process of finding the right home for our family.
- UPDATED: I am increasing my review to 3 stars because the VP and I spoke directly. She has been communicative, diligent, and responsive in trying to help address the issues with our tenancy. I appreciate her follow-up and the fact that some major items have been replaced or repaired, including a new microwave, new toilet, and new refrigerator. At this point, I am very happy with her and the belong team. Yet, this has still been a very poor living experience overall. From move-in, the unit had numerous unresolved issues, and several significant items still remain unaddressed, including damaged floorboards, broken drawers, a damaged bathroom vanity, plumbing/pipes under the second bedroom that still need repair, and an open hole left in the wall after HOA-related plumbing work. There have also been ongoing access and coordination issues involving the HOA and building. I understand these projects take time, but I do not know why this was ever on the market available to be rented. I want to be fair and acknowledge that the VP has shown genuine effort and good communication. However, the broader Belong experience has its frustrations, is disorganized, and I expect more. I am updating this review to reflect the improved communication, the generosity of the VP and approval of fixing items. I am still unhappy with the condition overall of the unit and am working with the Belong team to resolve them. MY 1st review: Our experience with Belong has been extremely disappointing from the moment our lease began. We paid everything required before move-in and were told the home had been prepared to meet Belong’s standards, but when we took possession we immediately discovered numerous problems with the condition of the property. We were not provided reliable building access for all tenants, and the unit had numerous preexisting issues that we began documenting on the first day. These have included problems with the gas stove/range, refrigerator, microwave controls, a continuously running toilet, a broken kitchen drawer, damaged/scuffed doors and cabinetry, missing or defective hardware, and other maintenance and cleaning concerns. We have provided photographs, videos, emails, and maintenance requests documenting these conditions. Communication and coordination have also been frustrating. On one occasion, a plumber arrived at approximately 10 AM without us receiving advance notice of the appointment. I was available, but because the access/key issue still had not been fully resolved, I could not provide the plumber access to the unit. We have repeatedly asked Belong for a concrete repair schedule, reliable access for all tenants, and appropriate compensation for the condition in which the property was delivered. We ultimately felt it necessary to submit a service request to the City of Los Angeles regarding the property conditions. I understand that maintenance issues can happen in any rental. What is unacceptable to me is having this many issues immediately upon move-in after being told the home had been prepared, followed by days of emails and coordination simply trying to obtain the access and functioning home we were paying for. I will update this review if Belong resolves the outstanding issues and provides a fair resolution. As of today, however, our experience has been nowhere close to what I would expect from a professional property-management company.
- Rashadd was great and very informative! Gave me the information to apply. Very professional and courteous with answering my questions. House was very clean and it smelled very welcoming. Very nice presentation and great people that are behind the scenes making it happen! I know I would definitely recommend this company of anyone needs a management company!
- Florentina was very prompt in reaching out to me, always pleasant and professional!
- Great service, better people
- amazing compny
- I had a wonderful experience renting a house through Belong. The entire process was easy, thorough, and well organized, and their team walked me through everything step by step. The app and website were both clear, intuitive, and simple to use, which made the rental experience smooth and stress-free. The people we worked with were excellent, especially Gianella. I would strongly recommend Belong to anyone looking for a convenient and supportive way to rent a home.
- She is so easy to talk to
- A good experience overall.
- I contacted them a few weeks ago but decided to go with another property management. After I told them we went with another property management they started spam calling a few times a day every single day for couple weeks now. If I can attach a screenshot of the call history to this post I would've. I'm so glad I didn't go with them.
- In the months that I’ve interacted with George, he has proven to be a highly effective concierge. In fact, in the past few weeks, I’ve engaged George to coordinate numerous issues and corrections to my errors, including the annual inspection, home maintenance, retrieval of an errant package, and replacement of a ceiling fan in my rental property. As usual, George is prompt in his responses and follow-ups and has made several sound recommendations that have been very effective. I feel I’m in good hands and would highly recommend him as the concierge for my recent referral (a long-time friend) to manage his rental property through Belong. Thanks
- Great interaction with George MoranIn the months that I’ve interacted with George, he has proven to be a highly effective concierge. In fact, in the past few weeks, I’ve engaged George to coordinate numerous issues and corrections to my errors, including the annual inspection, home maintenance, retrieval of an errant package, and replacement of a ceiling fan in my rental property. As usual, George is prompt in his responses and follow-ups and has made several sound recommendations that have been very effective. I feel I’m in good hands and would highly recommend him as the concierge for my recent referral (a long-time friend) to manage his rental property through Belong. Thanks
- Nice informative punctual
- Gianella was energetic and helpful in answering questions, which made the experience welcoming and less stressful. Overall impressed with Belong and their team of professionals and would happily work with them again!
- Great experience communicating with Juan and the BelongHome team. Juan was professional, responsive, and very helpful throughout the vendor onboarding discussion. Although we were unable to move forward due to their current vendor requirements, the process was handled respectfully and professionally. We appreciate the communication and hope to have an opportunity to work together in the future.
- The staff member in charge of our group tour of the property was on time and very professional while also able to answer any and all questions that we had about the property.
- We were a little late, but still, he's a very nice person, it was a pleasure to meet him.
- We had the pleasure of exploring a beautiful residence with a group. The real estate agent exhibited exceptional politeness and patience throughout the entire process.
- Customer service is great!!
- I had an appalling move-in experience with Belong at one of their rental properties in the Bay Area. Prior to moving in, we pointed out several necessary repairs during our walkthrough and were assured they would be resolved. We were explicitly told by the team—including our Move-In Specialist—that items like window repairs, outlet replacements, lightbulb replacements, blind/carpet replacements, deep cleaning, and an inspection were complete. Upon moving in, only partial interior painting had been done. The house was left filthy with food stains on kitchen appliances, foul odors in the washrooms, and severe water leak/mold issues under the kitchen sink. Communication was a nightmare. Despite booking packers and movers weeks in advance for 9:00 AM on our move-in date and being promised our lockbox code the night before, no code arrived. We arrived at 10:45 AM, sent multiple urgent emails, and sat on hold with their emergency helpline for over 20 minutes. We didn't receive key access until 11:44 AM, forcing us to pay an extra $100 in hourly mover fees plus extra tips. To make matters worse, half the house had no power when we entered. Turning on the stove illuminated lower-floor lights while leaving the upper level dark—a severe habitability and safety hazard. Belong continuously deflected blame onto the utility company, even though an electrician confirmed Belong had logged an open request with them days before our move-in. Belong knew about the power failure in advance, yet failed to inform us proactively so we could delay moving. Instead, they charged full rent for an uninhabitable home. The onboarding and concierge teams provide virtually no real support, take days to reply, and routinely log off without resolving tickets. Do not fall for their polished marketing—their actual property management, customer support, and execution are completely broken.
- Very resourceful, available at all times
- They have been in contact with me since I first inquired about the home. They also assisted me with my application..
- George is simply fabulous!
- After working with other companies, working with Belong was a breath of fresh air. No more script-reading offshore call center support agents. No more responses to e-mail with conflicting information. No more convoluted applications and processes. Just knowledgeable people with straightforward answers. Love it!
- I had an outstanding experience working with Carl Mataushek throughout my rental application process. From start to finish, Carl provided exceptional customer service, clear communication, and genuine professionalism. He was incredibly responsive, patient, and always willing to answer my questions in detail. Even when the application process became more involved, Carl stayed proactive, kept me informed every step of the way, and made what could have been a stressful experience feel smooth and manageable. What impressed me most was how much he genuinely cared about helping me find the right home. He went above and beyond to ensure everything was handled efficiently and treated me with respect and kindness throughout the entire process. If you're looking for someone who is knowledgeable, reliable, and truly committed to providing excellent service, I highly recommend Carl Mataushek. He is a tremendous asset to Tricon, and I couldn't have asked for a better experience. Thank you, Carl, for making my move such a positive one!
- I had high hopes when I recommended my Mother move into our Belong-managed home, but unfortunately our experience has been extremely frustrating from the very beginning. The property was not move-in ready. We discovered numerous maintenance and cleanliness issues, including dirty flooring, a dishwasher that contained debris and broken glass, damaged equipment, electrical concerns with intermittent flickering lights, a non-functioning laundry room vent, damaged drain pan, deteriorated exterior outlet covers, doors that would not latch properly, carbon monoxide detectors needing replacement, and several other repair items throughout the home. We documented these issues thoroughly with photographs and videos and promptly reported them to Belong. Since then, the experience has largely been one of repeated delays, poor communication, and a lack of follow-through. We have spent weeks sending emails, providing documentation, waiting for updates, and rearranging our schedules for appointments that either resulted in more “reviews” instead of repairs or, in one case, a complete no-call/no-show from a scheduled repair company. On top of that, Belong has still not applied the credit that was promised to my mother’s account, and even basic information, such as our mailbox number, has required repeated follow-up. I believe it’s important to acknowledge people who do their jobs well, and Enrique Gonzalez deserves recognition. Unlike our previous experience, Enrique texted in advance to let us know he was on his way and arrived exactly when he said he would. He was personable, courteous, patient, and professional throughout the visit. He took the time to listen carefully to every concern we raised, thoroughly inspected the property, took photographs of the issues, answered our questions, and demonstrated that he was knowledgeable about the repairs that need to be addressed. His professionalism was greatly appreciated and was the most positive service experience we have had with Belong thus far. My frustration is not with the individual professionals who are trying to help. It is with the overall management of the repair process. Homeowners and residents should not have to repeatedly follow up, wait weeks for action, or continue living with unresolved issues after they’ve been properly documented. I sincerely hope Belong improves its communication, accountability, scheduling, and follow-through. Reliable property management is measured not by promises, but by consistent action. At this point, we are still waiting for the repairs to be completed and for Belong to fulfill the commitments that have already been made.
- Despite the reason of my conversation with Mariana- I appreciate her care, understanding and willingness to resolve a situation with the best outcome for me. She’s very professional and polite.
- I just got off of a call with our concierge at Belong Home, Agustina Knaus. She's easy to talk with, a great listener and communicator. She's prompt and responsive, friendly, very smart, and works hard for both myself as an owner as well as for the satisfaction of my tenants. Agustina is very solution oriented, I've had other concierge contacts that have since moved on, and she's by far the best one I've worked with!
- Great Customer Service ` Friendly & Helpful !
- My experience with belong has been nothing sort of a terrible one. From the first day I noticed some major red flags being rushed through my lease signing process. I was told if I did not sign right away the home would stay available and it would go to the next approved application. After viewing the house there were some things I noticed around the house that needed to be properly handled I.e the bath tub was completely chipped of paint, the walls had large scratches and marks on them as well as one of the closet door missing a handle. I was told this list was going to be sent over and handled I even made sure to follow up that these things were being properly handled. 6 days before my move in I guess there was a miscommunication between belong and the home owner on how the water was supposed to be billed since finding this out belong tried to spring a $75 monthly flat fee that I did not agree to on to my lease after not agreeing to sign a new lease and getting it in writing two days before my move in that the apartment would still be ready for me to move in without me signing a new lease I got a message the day before move in that they would not proceed with my move in until I signed a new lease or terminated mine because of an mistake on their end. It wasn't until my actual move in day that this situation was sorted out and I was given permission to move in under the executed lease. There was a hold up with sending the access code because they needed to confirm I paid my security deposit that I sent over days before, so I did not receive access to the home until 4:20 pm the day of my move in. If you think it stops there it doesn't sadly, after they delayed the move in process until it was time for me to go to work I then went to go attempt get access into the home at 1 am, and found out upon trying to enter that they did not give us all the proper keys so we were not able to enter the home on our proper move in date this caused issues with not being able to let the gas man in and having to reschedule that also resorted in us having to find a place to stay for the night since it couldn't be resolved at 1am. Upon moving in the list of things I mentioned and was told would be properly handled, nothing but the door handle was handled. There were multiple holes in the wall one around 2/3 inches. There were animal feces completely blocking the back stairs leading to the back yard, I had multiple light fixtures that did not at all work I.e living room, bedroom as well as the kitchen light. Also had an old eviction sticker left on my front door and you can tell the walls have not been wiped down or repainted there was hair and old food residue on the walls. They mentioned send over a pro to fix the issues but these were all issues belong had over two weeks to make sure were well running. Sorry for the long review but as you can tell this has been everything but a smooth and enjoyable move in I am extremely disappointed in how belong handles their tenants
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner