Daniel has been extremely helpful and responsive in supporting us throughout the rental process. We've truly appreciated his help, and have easily navigated the Belong portal. We look forward to working with their team in the future!
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Always enjoy working with Alejandro. He is very professional, thorough, and communicates all the details needed quickly. His work enables us to provide the best service possible.
- Very thorough with suggestions and thoughtful insights I appreciate the inspector’s feedback
- My experience with Belong has been fantastic so far. The house I toured was well-maintained and the entire process—from viewing to the application—has been incredibly easy. A special shout-out to Melissa, the realtor, who was informative, very easy to talk to, and genuinely helpful. Highly recommend!
- This is one of the worst property management companies you can ever work with. I chose them thinking i would be able to trust them with my property and and not have to deal with the stress of being a landlord. However, it was completely the posset and I am very disappointed. I am constantly dealing with issues from Belong and they never listen to anything i tell them. I listed my property strictly no pets allowed and they allowed a tenant to have a pet in the home for over a year with out informing me and they refuse to do anything about it. so, i am dealing with my own legal team now paying out of pocket to get this issue addressed. I strongly recommend staying away from Belong. you are better off managing the property on your own.
- We really loved the home, perfect for what we want. Melissa was great ,she made our tour wonderful and answered all the questions we had.
- Joaquin did an excellent job processing my rental application. He kept me informed throughout the quick process, and within 24 hours, my application was accepted and approved. He also scheduled a tour of the property, and I was able to sign the rental agreement right after. I've never experienced such a smooth transaction before. Thank you, Joaquin!
- Alejandro helped get the project done quickly. Really wonderful to work with!
- My concerns are heard and solved as a tenant. The Belong staffs very responsive and follow through the issue until it’s solved. Also, they gave me a word that my property will be rented within 4 days for a good client and they successfully did that to my satisfaction.
- Beautiful home! Nice community!!
- Sam was great he onboarded us to the Vendor list. Great service
- Great experience and communication
- The technician sent to the house to review our concerns, Tyson, was great, and very communicative. Still awaiting solutions timing, but the issues visit was good.
- Quick to respond, providing optimal customer service. Highly recommend.
- ⭐ AVOID AT ALL COSTS Completely unresponsive and painfully unprofessional. Endless delays, empty promises, and zero accountability. Honestly, the 5-star reviews on their site feel completely fake—there’s no way this level of service earns that rating in real life. Deeply misleading experience. I strongly regret trusting this company.
- Great customer service!
- Very quick service.
- It was really helpful to be honest and really love the house
- Jashley was friendly, on-time, and informed. If she didn’t know an answer, she took notes for a follow up. The rental was clean and ready for moving in.
- They always answer all my questions and help me with everything i need great coustemer service also
- Carol and Sam were very responsive and made the process very simple..
- They gave reply Soon.
- She is very good in communications. I love to working with her.
- My experience was good. They were able to answer as much as possible. Walked me thru the whole place. Very nice and polite.
- Belong has the potential to be a great company but they lack communication, they overcharge you for quotes and pricing, and they are liars. I recommend anything they quote for you or say it's a requirement ask for proof. They have lied to me numerous times and I went behind them and either found something cheaper or looked up requirements because what they told me wasn't true and they were trying to charge me an outrageous amount of money. If things don't get better with them by next year I will have to find a new company. The only reason I'm waiting is because I already have money tied up with them and my property has finally been listed. If it wasn't for that I would find a new company. I would prefer a company that I can trust and don'thave to go behind them and verify information. It's definitely been a frustrating journey having to verify and fact check everything. I shouldn't have to do that especially if I'm paying you to do your job which is to manage my property. What am I paying them for if I have do everything myself so that I don't get scammed out of my money? For now all I can do is hope that things get better. As of 2/4/2026 Belong has taken the necessary steps to address the issues. Thank you.
- Rod was tremendously helpful. He was very responsive and worked diligently to get all our issues addressed. Thank you Rod!
- Great communication and easy to Work with
- Quick response, forwarded to the right people, responded in a timely manner
- good support. strong communication
- 😁👍🏼 happy I want the house as soon as possible
- I love it they where right on time
- My experience with Ms Lauren was extremely helpful.. she stood by me though the whole process.. from not having an apartment.. to actually getting my keys next week.. I'm very please with her help
- Very kind and helpful Team at Belong
- Richard has been absolutely amazing to work with. As first time landlords, we have a LOT of questions. He is able to answer them all and we feel confident that we are in good hands.
- I wish I could give Belong Home zero stars. My experience with this property management company has been nothing short of frustrating and disappointing. From the beginning, they have charged me for services that they cannot prove were ever provided. Despite my repeated requests for documentation regarding the improvements they claimed to have made, I have received no satisfactory evidence or explanation. This lack of transparency is unacceptable. Communication has been another significant issue. Whenever I raised concerns, I was met with delayed responses and a continuous hand-off from one representative to another, resulting in further confusion and unresolved issues. The inability to reconcile double charges for services has only added to my frustration. Furthermore, Belong Home has misrepresented their capabilities and failed to follow through on multiple requests for improvements. Overall, my experience with Belong Home has been marked by incompetence and a lack of professionalism. I cannot recommend their services to anyone looking for reliable property management.
- Katerina was exceptionally responsive and helpful.
- The conversation was pleasant. Rogue was fully knowledgeable in the services that Belong provides,
- Very good experience, and appreciation
- Quick response. Was easy to book tour just wish there was an agent to talk to
- Great service answered all my questions in a timely manner..
- I’m a new client to belong. My concerns and questions are cared about and act on it quickly. When I first listed my property they gave me a word that the property will be rented in 40 days and they did it. I strongly recommend other home owners to use belong to rent their property.
- Loved our move in specialist and concierge. Everything was smooth
- I have found the individual, "Jose" at belong, to be Trustworthy, Honest, and Kind. It makes me think the company is the same.
- He is amazing.
- Our experience with Belong has been extremely disappointing. Communication was poor from the start — they repeatedly ignored both us and the property owner, failed to follow up on applications, and continued advertising and lowering the rent on a property we were actively in discussion about. Their automated system seems to make decisions without the owner’s approval, leading to confusion, frustration, and unnecessary delays. Even the homeowner expressed dissatisfaction with how Belong handled everything. We spent weeks waiting for updates, only to realize they were reaching out to other applicants and sending promotional texts while we were left in limbo. The lack of transparency and professionalism is unacceptable. If you’re a renter or homeowner looking for reliable communication and honest management, I strongly recommend looking elsewhere. Belong made what should have been an exciting move unnecessarily stressful and frustrating. Update Reply to belong’s response: Hi Belong, thank you for the response. I appreciate the acknowledgment, but the issue goes beyond a simple communication gap — it was a complete lack of accountability throughout the process. Both the homeowner and I were left waiting for weeks with no updates, while your automated system continued advertising and lowering the rent without authorization. In the end, the homeowner was so frustrated with your handling of the situation that they decided to terminate your services altogether. That alone should speak volumes about how poorly this was managed. We had to deal directly with the owner just to get clarity, which completely defeats the purpose of having a property management company. It’s good to hear this feedback will be reviewed, but I truly hope you make real changes to prevent other families and homeowners from going through the same frustrating experience.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner