Prompt response.
4.5 Out Of 5
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Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Working with Belong has been nothing short of amazing. As one of their vendors, we see firsthand how organized, communicative, and genuinely caring their entire team is—both toward residents and their service partners. They make every process seamless, from scheduling to approvals and payments, and they always treat our crew with professionalism and respect.Belong’s commitment to quality and integrity stands out in every interaction. They go above and beyond to ensure homeowners and tenants are happy, which makes our job easier and more rewarding. We couldn’t ask for a better property management company to partner with.Highly recommend Belong to any homeowner or vendor looking for a company that truly lives up to its name—you’ll feel like you belong, too.
- Rod provided outstanding customer service
- You guys so honest and The houses are very nice Specially the one with saw at 15023 Yukon Ave In Hawthorne and the person Who show the house so friendly Thank you
- I applied with belong homes to be a tenant in one of their homes. I was treated with disrespect and offered a refund of the nearly $200 in application fees that they have neglected to return. Joaquin Cisneros in particular is just an awful person. Refund was offered January 5th.
- The whole process was a wonderful experience. It was short fast and efficient
- Very informative and detailed
- Super easy set up and responsive support / property managers. We vetted several property management companies and belong came out with the best price and surprisingly came with great service as well.
- When the AC quit working the te.perature started to rise to very uncomfortable levels inside the house. A quick txt to Rod got an immediate response from him and an AC tech to the house within 15 minutes... an after hours callout. Immediately finding the problem and fixing it the AC was back to cooling the house once agIn. ThankssRod and all at Belong.
- I liked the open house concept, allowed for questions to be answered on the spot.
- Belong has served me well, the company has taken the burden of responding to maintenance issues off my back which is greatly appreciated. They are quick to respond to concerns and keep owners properties beautiful and well loved with qualified and trustworthy tenants.
- Very efficient, keeps me updated on a daily basis.
- Gooooooooooood !
- Always enjoy working with Alejandro. He is very professional, thorough, and communicates all the details needed quickly. His work enables us to provide the best service possible.
- As a property owner, my experience with Belong left a lot to be desired. The sales process sold me on many "differentiators" that were simply not upheld; the tenants did not meet the 3x income criteria and yet they leased to them, the required "deep clean" was not done to any quality standards until I insisted their quality person come out, the locksmith no-showed three times until I rekeyed the house myself. This left me with zero confidence in their services going forward. The biggest issue was that I have a high-end home in California and Belong required Additional Insured on the landlord policy - it is hard enough to get a policy in California due to all the fires, many carriers are not even underwriting in California and NO carrier would provide the AddlIns for a property manager not on the title. Belong refused to have a separate liability policy to cover the risk and refused to pay me any of the income or utilities fees throughout, even though I was incurring expenses on the property, (rest assured, they grabbed their placement fee immediately on signing the lease though). This went on for nearly two months and so I had to terminate with them because they would not budge and no carrier would provide. They even tried to "help me find coverage" by offering a policy with half the replacement value for my multi-million dollar home and tried to tell me that's all I needed even though the person had never even seen the property! Handoffs between the various "specialists" were inconsistent and communications were spotty. It seemed that I had to re-educate each new handoff rather than them look in my files first. Worst of all, Belong just didn't get to know my home or it's special features or quirks (even though I wrote them all up in a Best Practices document for them) so the tenant had to come to me for all their questions and I just wasn't clear what I was paying Belong for.
- Daniel has been extremely helpful and responsive in supporting us throughout the rental process. We've truly appreciated his help, and have easily navigated the Belong portal. We look forward to working with their team in the future!
- Very responsive and responsible
- Overall my experience has been great with Belong! I like how easy it is and I have a great concierge, Diego. He's very responsive, attentive, and on top of things! I get rent guaranteed which is fantastic piece of mind!
- He's extremely professional and took the time to explain everything thoroughly.
- Very thorough with suggestions and thoughtful insights I appreciate the inspector’s feedback
- Joaquin did an excellent job processing my rental application. He kept me informed throughout the quick process, and within 24 hours, my application was accepted and approved. He also scheduled a tour of the property, and I was able to sign the rental agreement right after. I've never experienced such a smooth transaction before. Thank you, Joaquin!
- My experience with Belong has been fantastic so far. The house I toured was well-maintained and the entire process—from viewing to the application—has been incredibly easy. A special shout-out to Melissa, the realtor, who was informative, very easy to talk to, and genuinely helpful. Highly recommend!
- We really loved the home, perfect for what we want. Melissa was great ,she made our tour wonderful and answered all the questions we had.
- Alejandro helped get the project done quickly. Really wonderful to work with!
- Belong team relies heavily on automations. Realtor could add a real value here. Your team was disorganized and had no data based on your system were taking decisions. At a point, they were inexperienced with the concepts of real estate renting. My realtor found me a tenant in 3 days after Belong released the property. So I lost about 40 days of rent and about $4000.
- My concerns are heard and solved as a tenant. The Belong staffs very responsive and follow through the issue until it’s solved. Also, they gave me a word that my property will be rented within 4 days for a good client and they successfully did that to my satisfaction.
- Sam was great he onboarded us to the Vendor list. Great service
- Beautiful home! Nice community!!
- Great experience and communication
- The technician sent to the house to review our concerns, Tyson, was great, and very communicative. Still awaiting solutions timing, but the issues visit was good.
- Quick to respond, providing optimal customer service. Highly recommend.
- Great customer service!
- Very quick service.
- It was really helpful to be honest and really love the house
- Badly organized team, Promised to get tenant in 21 days, but nothing even after 2 month..no proper update on progress, no network with local agents to speedup the process. They feel that software will do all the thing. Do not waste your time with them.
- Carol and Sam were very responsive and made the process very simple..
- They always answer all my questions and help me with everything i need great coustemer service also
- Jashley was friendly, on-time, and informed. If she didn’t know an answer, she took notes for a follow up. The rental was clean and ready for moving in.
- She is very good in communications. I love to working with her.
- They gave reply Soon.
- My experience was good. They were able to answer as much as possible. Walked me thru the whole place. Very nice and polite.
- good support. strong communication
- 😁👍🏼 happy I want the house as soon as possible
- Rod was tremendously helpful. He was very responsive and worked diligently to get all our issues addressed. Thank you Rod!
- I started the process with them on a Friday evening. I was told I was first in line for the time. They took our application fees, ran our credit, and told us they would be sending over a lease. I wake up on Martin Luther king jr day, a bank holiday, to a text that they rented it out to someone else. This really feels like a a scam and was a waste of time. The home was very dirty when they showed it to us and the lady showing it really had no clue what was going on. Daniel, the service person we worked with, was impossible to contact and very unprofessional. Do not use this company.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner