The technician sent to the house to review our concerns, Tyson, was great, and very communicative. Still awaiting solutions timing, but the issues visit was good.
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
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Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Quick to respond, providing optimal customer service. Highly recommend.
- Very quick service.
- Great customer service!
- I wish I could give Belong Home zero stars. My experience with this property management company has been nothing short of frustrating and disappointing. From the beginning, they have charged me for services that they cannot prove were ever provided. Despite my repeated requests for documentation regarding the improvements they claimed to have made, I have received no satisfactory evidence or explanation. This lack of transparency is unacceptable. Communication has been another significant issue. Whenever I raised concerns, I was met with delayed responses and a continuous hand-off from one representative to another, resulting in further confusion and unresolved issues. The inability to reconcile double charges for services has only added to my frustration. Furthermore, Belong Home has misrepresented their capabilities and failed to follow through on multiple requests for improvements. Overall, my experience with Belong Home has been marked by incompetence and a lack of professionalism. I cannot recommend their services to anyone looking for reliable property management.
- Jashley was friendly, on-time, and informed. If she didn’t know an answer, she took notes for a follow up. The rental was clean and ready for moving in.
- It was really helpful to be honest and really love the house
- Carol and Sam were very responsive and made the process very simple..
- They always answer all my questions and help me with everything i need great coustemer service also
- My experience was good. They were able to answer as much as possible. Walked me thru the whole place. Very nice and polite.
- They gave reply Soon.
- She is very good in communications. I love to working with her.
- 😁👍🏼 happy I want the house as soon as possible
- Rod was tremendously helpful. He was very responsive and worked diligently to get all our issues addressed. Thank you Rod!
- Our experience with Belong has been extremely disappointing. Communication was poor from the start — they repeatedly ignored both us and the property owner, failed to follow up on applications, and continued advertising and lowering the rent on a property we were actively in discussion about. Their automated system seems to make decisions without the owner’s approval, leading to confusion, frustration, and unnecessary delays. Even the homeowner expressed dissatisfaction with how Belong handled everything. We spent weeks waiting for updates, only to realize they were reaching out to other applicants and sending promotional texts while we were left in limbo. The lack of transparency and professionalism is unacceptable. If you’re a renter or homeowner looking for reliable communication and honest management, I strongly recommend looking elsewhere. Belong made what should have been an exciting move unnecessarily stressful and frustrating. Update Reply to belong’s response: Hi Belong, thank you for the response. I appreciate the acknowledgment, but the issue goes beyond a simple communication gap — it was a complete lack of accountability throughout the process. Both the homeowner and I were left waiting for weeks with no updates, while your automated system continued advertising and lowering the rent without authorization. In the end, the homeowner was so frustrated with your handling of the situation that they decided to terminate your services altogether. That alone should speak volumes about how poorly this was managed. We had to deal directly with the owner just to get clarity, which completely defeats the purpose of having a property management company. It’s good to hear this feedback will be reviewed, but I truly hope you make real changes to prevent other families and homeowners from going through the same frustrating experience.
- Quick response, forwarded to the right people, responded in a timely manner
- good support. strong communication
- Great communication and easy to Work with
- I love it they where right on time
- My experience with Ms Lauren was extremely helpful.. she stood by me though the whole process.. from not having an apartment.. to actually getting my keys next week.. I'm very please with her help
- Very kind and helpful Team at Belong
- Katerina was exceptionally responsive and helpful.
- The conversation was pleasant. Rogue was fully knowledgeable in the services that Belong provides,
- Richard has been absolutely amazing to work with. As first time landlords, we have a LOT of questions. He is able to answer them all and we feel confident that we are in good hands.
- Would not recommend. I was in the middle of applying for an apartment that 4 others were interested in and didn’t even have the opportunity to complete my application, but since they require you to pay upfront, they charge you even though you haven’t even applied. They will not refund the app fee even though I didn’t even apply because the 1 private residence has been rented with in hours. And they said I can use it in another rental. They only had 1 rental available in my area. Please do not get bamboozled by the malfunctioned and corrupt practices of this company. It doesn’t cost $61 for a background check anywhere in the US, so they are cons
- Quick response. Was easy to book tour just wish there was an agent to talk to
- Very good experience, and appreciation
- Great service answered all my questions in a timely manner..
- I’m a new client to belong. My concerns and questions are cared about and act on it quickly. When I first listed my property they gave me a word that the property will be rented in 40 days and they did it. I strongly recommend other home owners to use belong to rent their property.
- Loved our move in specialist and concierge. Everything was smooth
- He is amazing.
- I have found the individual, "Jose" at belong, to be Trustworthy, Honest, and Kind. It makes me think the company is the same.
- I really appreciate working with Arthur. We recently had an urgent maintenance issue and Arthur was very supportive and provided us with all we needed to get the job done. Experiences like this, make us proud to work with Belong!
- Fast and got it done!
- Belong is single-handedly the worst management company I have ever worked with. They have one standard lease and refuse to change it (they say they can't for "legal reasons," and when you press further they admit that they don't know why). They switch you back and forth between different representatives that don't know how to help. They will go back and forth about finding a time to call you just to never call and email information that they could have just sent when you asked the first time. They never reply to emails in a timely manner, and I have had to send follow ups multiple times to get responses. They refuse to do pest control and will just send you Amazon links. They take forever to reply even in time-sensitive situations and cannot be reached on the weekends. If you contact them two hours before they close, you're not hearing back until the next business day. The app they force you to download doesn't even work (most options throw error codes) and has options to ask for help for categories they won't even help with (i.e. pest control). In the app, you get stuck talking to an ai chatbot instead of the real human help they promise on the website. If you have multiple roommates, you cannot pay separately and have to pick a "primary resident." They don't know how to use the reply all button when speaking with groups. This is all in under two weeks of living in a belong home. No place is worth the hassle.
- Nice home knowledgeable agent
- great service, great company, very supportive, friendly
- Luis was awesome! Fixed all of our ussues in no time, and was very kind.
- Explain everything you need to know about the application ,apartment and property !
- Very profesional service
- "Monica has been an outstanding property maintenance coordinator—always professional, responsive, and highly dependable. Their attention to detail and commitment ensure every task is handled smoothly and on time.”
- It was a great experience. They were there for all questions i had. They were quick to respond to any concerns
- I answered the door and was greeted w a nice smile! She was very professional, respectful , and communicated clearly! She answered any questions I presented! She has a definite thumbs up! Best, Darrell Tsutsui
- Izrate is always truly so so helpful and easy to reach out to if we have questions!!
- I hired Belong, Inc. to manage my property in Florida. My experience: • They executed a lease without my approval and added tenants for HOA purposes without telling me or the HOA that the added person wouldn’t actually live there. • They withdrew over $2,000 from my account without permission. • They charged management and cleaning fees for services they never performed. This caused serious financial and administrative problems. Read their contract carefully and verify everything in writing before hiring. Sharing this as a factual account so other property owners can avoid similar issues.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner