The customer service was excelente and the representatives were very patient and pleasant to talk to. A great company to work with.
4.8 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someoneâs week, and the ones where we got it wrong.
Reviews are the part of this business we donât get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isnât here yet, Iâd like to hear it.
Ale Resnik
CEO, Belong
Or Go Straight To The Team That Fixes It
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- The host was punctual and answered all of our questions. If she didn't know the answer, she immediately asked someone and let us know that we would get an email regarding answers. The communication has also been great!
- Great company to work with. Clear communication and quick responses.
- Everything was seamless and the team helped me so much!
- Very good thank you!
- Rodrigo is great. Very helpful and responsive
- Excellent đđ
- Inspector was quick courteous. Also was very responsive to texts and calls.
- At first, we had some issues, and the people who were originally assigned to our case didnât really pay attention to our requests. But once Diana became our coordinator, everything changed. She was very attentive, followed up on every detail, and made sure all of our problems were resolved. Now, we are very happy with the service, and we truly appreciate Pilang for having such a professional and responsible team. âââââ
- I love the ease of the whole process. No troubles, just straight towards the purpose.
- Working with Belong has been a great experience, and I especially want to highlight Fiorella Aquije. She was awesomeâprofessional, attentive, and went above and beyond to make the whole process smooth.
- The inspection was professional and timely.
- It was great
- Belong and their representatives were not only efficient but they were friendly and knowledgeable. They were quick with their responses and super helpful. They made this process very easy for me to move. I would recommend this company to everyone I know
- Thoughtful & helpful.
- Toni was very courteous and thorough. She answered our questions very professionally.
- Promptly addresses my concerns
- Pues la atenciĂłn fue muy amable
- Gianelli was very knowledgeable and took the time to answer my questions
- Excellent service! Belonging Property Management is responsive, professional, and makes the whole process easy and stress-free.
- The tour was quick and simple. My request for a tour was quickly booked.
- Daniel, our leasing advisor, was great. He was very responsive and quick to get back to us. Overall the process to apply was very simple. Everyone we have been in contact with at Belong has been wonderful.
- Was very knowledgeable about job, paid in a timely fashion
- They have done everything they said they would. I am a very happy landlord.
- It's a great tour.
- Quick and excellent service
- Great service as always! Resolve issues promptly.
- Happy to continue being a resident. Team is awesome!
- Belong was very thorough with communicating the status of the technician with me, before, during, and after. In the end, it turns out there was nothing functionally wrong with my toilet. However, I did learn a few things about it, which is invaluable.
- They were very nice
- The person I called make a good effort to have the delayed payment issue being resolved. I hope this kind of payment delay will not happen again since the rent guarantee is the main reason I selected Belong.
- Great service, really was ambitious to try to get me and my teammate this apartment
- It went very smoothly, excellent job!!! đ
- Professional Flexible and always get great renters
- As a landlord, the experience has been atrocious. Do yourself a favor and manage the property yourself or find another property management firm. Issues that have come up: Placement: - Belong automatically updates pricing based on interest and tours. If you overrule this, you lose the placement guarantee. What happened with me was they didnât update tours in the proper fields. While I could see people were viewing the unit, the app still showed 0 tours. The price was automatically lowered and I had no recourse to correct. It was leased at the discounted price. - They tossed out a $1000 bookshelf without notice. - There were some repairs I was charged for (which was fine), but I never saw the before and after, nor was I consulted at any point. For all I know, the carpet section they replace does not match and is going to need to be coat again in the future. Ongoing Management: - Itâs been a month since move in date and the tenant hasnât been set up on the call box. Not only did the Belong rep blame my HOA, which we looked into and found was unsubstantiated, but when the tenant was finally set up they never relayed the information to him. - They have a policy where you canât be connected directly with the tenant, which needlessly complicates otherwise easy fixes. Also worth noting that the app is glitchy. Looks to be a tech forward company, but isnât. I donât have high expectations, but every opportunity theyâve had to perform basic tasks has been a disappointment. I am fairly confident that the near five star rating they have is illegitimate.
- They did what I asked
- I logged on feeling fractured; three sessions later I cry-laughed for the first time in years. MyCounselor matched me with Sara, who texts check-ins between calls and somehow remembers my dogâs name. The appâs journaling nudges keep me honest, and Iâve started sleeping through the night again. Feels like someone finally handed me the flashlight I needed in the dark.
- Excellent as always !!!
- George is great. Very professional, always addressees questions, follows on pending tasks.
- The house was incredible. Itâs exactly what we are looking for
- It was nice and professional
- Very helpful and informative throughout the entire process.
- Me encanta que me llamen y escuchar la voz de una persona no de maquinas o solo correo electrĂłnicos y exelente trabajo del representante se supo expresar supo escuchar mis necesidades muy professional
- One of the best property managers I've worked with. They made the process of getting renter and management so easy.
- Very nice and friendly
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner