I have found the individual, "Jose" at belong, to be Trustworthy, Honest, and Kind. It makes me think the company is the same.
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Nice home knowledgeable agent
- Fast and got it done!
- I really appreciate working with Arthur. We recently had an urgent maintenance issue and Arthur was very supportive and provided us with all we needed to get the job done. Experiences like this, make us proud to work with Belong!
- great service, great company, very supportive, friendly
- Luis was awesome! Fixed all of our ussues in no time, and was very kind.
- Explain everything you need to know about the application ,apartment and property !
- Very profesional service
- It was a great experience. They were there for all questions i had. They were quick to respond to any concerns
- Would not recommend. I was in the middle of applying for an apartment that 4 others were interested in and didn’t even have the opportunity to complete my application, but since they require you to pay upfront, they charge you even though you haven’t even applied. They will not refund the app fee even though I didn’t even apply because the 1 private residence has been rented with in hours. And they said I can use it in another rental. They only had 1 rental available in my area. Please do not get bamboozled by the malfunctioned and corrupt practices of this company. It doesn’t cost $61 for a background check anywhere in the US, so they are cons
- "Monica has been an outstanding property maintenance coordinator—always professional, responsive, and highly dependable. Their attention to detail and commitment ensure every task is handled smoothly and on time.”
- Izrate is always truly so so helpful and easy to reach out to if we have questions!!
- I answered the door and was greeted w a nice smile! She was very professional, respectful , and communicated clearly! She answered any questions I presented! She has a definite thumbs up! Best, Darrell Tsutsui
- reliable and fast. was impressed with their professionalism
- The response was fast..everything went smooth.
- quickly resolve issues.
- Su-Lin is great to work with. Very responsive and communicates details well. A pleasure to work with.
- The agent showed up with a smile on his face, very nice and down to earth. He answered every question I had.And he made the whole experience a great one.
- Experience was easy and fit my schedule. Love it especially for a busy life like mine.
- Belong is single-handedly the worst management company I have ever worked with. They have one standard lease and refuse to change it (they say they can't for "legal reasons," and when you press further they admit that they don't know why). They switch you back and forth between different representatives that don't know how to help. They will go back and forth about finding a time to call you just to never call and email information that they could have just sent when you asked the first time. They never reply to emails in a timely manner, and I have had to send follow ups multiple times to get responses. They refuse to do pest control and will just send you Amazon links. They take forever to reply even in time-sensitive situations and cannot be reached on the weekends. If you contact them two hours before they close, you're not hearing back until the next business day. The app they force you to download doesn't even work (most options throw error codes) and has options to ask for help for categories they won't even help with (i.e. pest control). In the app, you get stuck talking to an ai chatbot instead of the real human help they promise on the website. If you have multiple roommates, you cannot pay separately and have to pick a "primary resident." They don't know how to use the reply all button when speaking with groups. This is all in under two weeks of living in a belong home. No place is worth the hassle.
- Our interactions with the Belong team and Leslie specifically were great. we have no personnel complaints.. The web site had a performance issue with supplying bank statements vs income, which held us up. Additionally, the Selfie photo app would not focus and capture my picture. that held us up. I've never had issues with any other app for this purpose in the past. The LEASE is EXTREMELY beneficial to Belong and to the owner, and a bit restrictive to the Lessee... Specifically on inspections, environmental tests, etc..
- Onela did a fantastic job assisting us with the move-in process of our new home. She was professional, organized, and always willing to go the extra mile to make things easier for us. Her positive attitude and clear communication helped relieve a lot of stress, and we truly appreciate all the support she provided.
- Belong has been such a great experience! The whole process was smooth, the communication was clear, and the level of service was way more then expected. They truly make things stress-free and go out of their way to ensure everything runs perfectly. I’m very satisfied and would absolutely recommend Belong to others.
- Gianella made our experience great. She was very responsive and friendly. We truly felt that she cared about our experience. We viewed the home and we were approved and signed the lease all in the same day. The gentleman that showed us the home during the open house was also great.
- Belong has been amazing in all aspects. We are happy after 1 year of renting. And just signed for 2 more years. I highly recommend
- Excellent performance in working with the belong-home from the very first day of renting house from them till now.they’re communicating and understanding.
- Gianella was absolutely fantastic. The process was so smooth and quick. We viewed the home and signed the lease all in one day. I would highly recommend Belong and Gianella for anyone looking to rent. I will be using them for all rental needs going forward. Thank you Gianella!
- Always a good experience working with Kiara. She is professional, efficient, and thorough. She responds quickly, allowing me to provide quick service ensuring a positive experience for all.
- Very good 1234
- I hired Belong, Inc. to manage my property in Florida. My experience: • They executed a lease without my approval and added tenants for HOA purposes without telling me or the HOA that the added person wouldn’t actually live there. • They withdrew over $2,000 from my account without permission. • They charged management and cleaning fees for services they never performed. This caused serious financial and administrative problems. Read their contract carefully and verify everything in writing before hiring. Sharing this as a factual account so other property owners can avoid similar issues.
- Belong was very helpful and helped us find the perfect home right away!
- Definitely the smoothest rental transaction I've ever experienced. This is a stellar company with a strong focus on customer service. Couldn't be happier with their services.
- Good communication and team work. I get answers to my concerns.
- Flawless and awesome.
- Fast response to inquiries
- Great communication in reporting status of the home fixing for new tenant. Well marketing and price adjusting.
- My specialist made sure to follow up and made sure the repairs are complete.
- Arthur was very helpful and responded promptly.
- Great job done at my house, quick, followed instructions for entrance to back yard,
- Unfortunately our experience with Belong was filled with lies. They were hired to lease our home out. They presented the price of the leasing service as $1,499 -- but it is actually $2,700 unless you agree to their management service ($199/mo.). Jorge, the signup agent, was very clear that the management service was optional and presented an outright lie about the pricing. Secondly, Jorge also lied about the product offering. They made a big deal of their 60-day loved guarantee. Which was presented with a minimum acceptable price. Turns out that they actually are not committed to that minimum price (it appears nowhere in the real contract) and can lower the price as much as they want to--presumably all the way to $0. We found this out the hard way when they failed to confirm any rent price floor after explicitly providing a range to get our business. Awful experience full of lies. Would recommend you avoid.
- Diana helped with a problem we were having. We got updates from her almost daily which was really appreciated. In the end she made sure the problem was solved to our complete satisfaction. In all, any problem we have had has been taken care of quickly and efficiently. Belong has a great staff who are there to help when help is requested. Thus a FIVE STAR A++ rating.
- Great communication they take care of everything step-by-step
- During the lease term, I was not always satisfied with Belong personnel. HOWEVER, both my wife and I were very impressed and pleased with Gabriela. She truly understands what great client service is. She was very responsive and delivered on her word. She was also very pleasant to deal with. Belong should be very happy that she is an employee and have her train her co-workers about quality customer service. Thank you, Gabriela!
- Very good company fast payment and very good care team.
- Jorge is always of great help, it is always a pleasure working with him.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner