Great communication and easy to
Work with
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Quick response, forwarded to the right people, responded in a timely manner
- I love it they where right on time
- My experience with Ms Lauren was extremely helpful.. she stood by me though the whole process.. from not having an apartment.. to actually getting my keys next week.. I'm very please with her help
- Very kind and helpful Team at Belong
- The conversation was pleasant. Rogue was fully knowledgeable in the services that Belong provides,
- Richard has been absolutely amazing to work with. As first time landlords, we have a LOT of questions. He is able to answer them all and we feel confident that we are in good hands.
- Katerina was exceptionally responsive and helpful.
- Very good experience, and appreciation
- The worst experience I've ever had renting. I won't go into detail because i could write a novel, but if you love being given the runaround, love talking to a new overseas rep every time you call that has no idea of the situation even though you've told it to different people 10 times already, love waiting on hold, love your messages to never be returned, love AI chatbots and AI implementation, love renting a home from a company with no local homebase or contact whatsoever then you will LOVE Belong Home. It's like renting a home somewhere in the US from a company located in the Phillipines. Take the worst customer service experience you've had and rent a house from that company. That's what this is. Also, it's very easy to tell how 'AI forward' this company is because all of the good reviews on here are so OBVIOUSLY written by AI bots its laughable.
- Quick response. Was easy to book tour just wish there was an agent to talk to
- Loved our move in specialist and concierge. Everything was smooth
- I’m a new client to belong. My concerns and questions are cared about and act on it quickly. When I first listed my property they gave me a word that the property will be rented in 40 days and they did it. I strongly recommend other home owners to use belong to rent their property.
- Great service answered all my questions in a timely manner..
- He is amazing.
- I have found the individual, "Jose" at belong, to be Trustworthy, Honest, and Kind. It makes me think the company is the same.
- I really appreciate working with Arthur. We recently had an urgent maintenance issue and Arthur was very supportive and provided us with all we needed to get the job done. Experiences like this, make us proud to work with Belong!
- Nice home knowledgeable agent
- Fast and got it done!
- Nicolas and Daniele are really challenging to work with as they do not communicate, consult or follow anything. All they have is apology for everything. Still work same things again and again. Very unprofessional.
- Explain everything you need to know about the application ,apartment and property !
- great service, great company, very supportive, friendly
- Luis was awesome! Fixed all of our ussues in no time, and was very kind.
- Very profesional service
- It was a great experience. They were there for all questions i had. They were quick to respond to any concerns
- "Monica has been an outstanding property maintenance coordinator—always professional, responsive, and highly dependable. Their attention to detail and commitment ensure every task is handled smoothly and on time.”
- The response was fast..everything went smooth.
- reliable and fast. was impressed with their professionalism
- I answered the door and was greeted w a nice smile! She was very professional, respectful , and communicated clearly! She answered any questions I presented! She has a definite thumbs up! Best, Darrell Tsutsui
- Although my representative was nice and customer service was great I would not recommend anybody to use this company. I had the inspection done, they missed some pretty obvious things. I had a leak that I repaired but left the 18x18 stain in the ceiling to see if the inspector would catch it. They didn’t. The noted a dishwasher saying one needed to be installed. The house has one. Whoever they use to inspect the houses are terrible. They tried to talk it off of “we will have a QA inspection later that would have found it so we could repair it”. That doesn’t reduce vacant time. I would be worried if my house was left to them and you should be too.
- Izrate is always truly so so helpful and easy to reach out to if we have questions!!
- Su-Lin is great to work with. Very responsive and communicates details well. A pleasure to work with.
- quickly resolve issues.
- The agent showed up with a smile on his face, very nice and down to earth. He answered every question I had.And he made the whole experience a great one.
- Experience was easy and fit my schedule. Love it especially for a busy life like mine.
- Our interactions with the Belong team and Leslie specifically were great. we have no personnel complaints.. The web site had a performance issue with supplying bank statements vs income, which held us up. Additionally, the Selfie photo app would not focus and capture my picture. that held us up. I've never had issues with any other app for this purpose in the past. The LEASE is EXTREMELY beneficial to Belong and to the owner, and a bit restrictive to the Lessee... Specifically on inspections, environmental tests, etc..
- Onela did a fantastic job assisting us with the move-in process of our new home. She was professional, organized, and always willing to go the extra mile to make things easier for us. Her positive attitude and clear communication helped relieve a lot of stress, and we truly appreciate all the support she provided.
- Belong has been such a great experience! The whole process was smooth, the communication was clear, and the level of service was way more then expected. They truly make things stress-free and go out of their way to ensure everything runs perfectly. I’m very satisfied and would absolutely recommend Belong to others.
- Belong has been amazing in all aspects. We are happy after 1 year of renting. And just signed for 2 more years. I highly recommend
- I engaged Belong in July 2025 to manage my fully renovated, market-ready property in San Antonio, Texas. I was attracted by their tech-enabled platform and professional positioning. Five months later, the property remains vacant and unlisted. Work was halted for a week because a contractor saw a stop work sign from 2 years ago at the property. When I requested status updates, I received 11 days of silence. Commitments like "100% sure we will have everything done by tonight" were followed by months of inaction. Eventually, the responsibility for resolving a municipal issue was transferred to me—an overseas owner with a 15-hour time zone difference running two businesses. I ended up calling the city myself. Despite handing them everything they needed, a promised phone call to schedule a walkthrough has gone unmade for over a month. An insurance quote requested in August remains undelivered. Lawn maintenance was promised but never confirmed. I received an automated survey asking me to rate a "walkthrough" that never occurred. Financial impact: Approximately $10,000 in lost rental income and counting, plus ongoing carrying costs. Who this might work for: Possibly local owners who can chase things up themselves and don't mind hands-on involvement. Who should avoid: International or interstate investors who expect a property management company to actually manage the property. If you value communication, accountability, and proactive service, look elsewhere.
- Gianella made our experience great. She was very responsive and friendly. We truly felt that she cared about our experience. We viewed the home and we were approved and signed the lease all in the same day. The gentleman that showed us the home during the open house was also great.
- Excellent performance in working with the belong-home from the very first day of renting house from them till now.they’re communicating and understanding.
- Gianella was absolutely fantastic. The process was so smooth and quick. We viewed the home and signed the lease all in one day. I would highly recommend Belong and Gianella for anyone looking to rent. I will be using them for all rental needs going forward. Thank you Gianella!
- Belong was very helpful and helped us find the perfect home right away!
- Very good 1234
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner