Excellent performance in working with the belong-home from the very first day of renting house from them till now.they’re communicating and understanding.
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Good communication and team work. I get answers to my concerns.
- Definitely the smoothest rental transaction I've ever experienced. This is a stellar company with a strong focus on customer service. Couldn't be happier with their services.
- Flawless and awesome.
- I engaged Belong in July 2025 to manage my fully renovated, market-ready property in San Antonio, Texas. I was attracted by their tech-enabled platform and professional positioning. Five months later, the property remains vacant and unlisted. Work was halted for a week because a contractor saw a stop work sign from 2 years ago at the property. When I requested status updates, I received 11 days of silence. Commitments like "100% sure we will have everything done by tonight" were followed by months of inaction. Eventually, the responsibility for resolving a municipal issue was transferred to me—an overseas owner with a 15-hour time zone difference running two businesses. I ended up calling the city myself. Despite handing them everything they needed, a promised phone call to schedule a walkthrough has gone unmade for over a month. An insurance quote requested in August remains undelivered. Lawn maintenance was promised but never confirmed. I received an automated survey asking me to rate a "walkthrough" that never occurred. Financial impact: Approximately $10,000 in lost rental income and counting, plus ongoing carrying costs. Who this might work for: Possibly local owners who can chase things up themselves and don't mind hands-on involvement. Who should avoid: International or interstate investors who expect a property management company to actually manage the property. If you value communication, accountability, and proactive service, look elsewhere.
- Fast response to inquiries
- Arthur was very helpful and responded promptly.
- My specialist made sure to follow up and made sure the repairs are complete.
- Great communication in reporting status of the home fixing for new tenant. Well marketing and price adjusting.
- Diana helped with a problem we were having. We got updates from her almost daily which was really appreciated. In the end she made sure the problem was solved to our complete satisfaction. In all, any problem we have had has been taken care of quickly and efficiently. Belong has a great staff who are there to help when help is requested. Thus a FIVE STAR A++ rating.
- Great job done at my house, quick, followed instructions for entrance to back yard,
- During the lease term, I was not always satisfied with Belong personnel. HOWEVER, both my wife and I were very impressed and pleased with Gabriela. She truly understands what great client service is. She was very responsive and delivered on her word. She was also very pleasant to deal with. Belong should be very happy that she is an employee and have her train her co-workers about quality customer service. Thank you, Gabriela!
- Great communication they take care of everything step-by-step
- Very good company fast payment and very good care team.
- This is one of the worst property management companies you can ever work with. I chose them thinking i would be able to trust them with my property and and not have to deal with the stress of being a landlord. However, it was completely the posset and I am very disappointed. I am constantly dealing with issues from Belong and they never listen to anything i tell them. I listed my property strictly no pets allowed and they allowed a tenant to have a pet in the home for over a year with out informing me and they refuse to do anything about it. so, i am dealing with my own legal team now paying out of pocket to get this issue addressed. I strongly recommend staying away from Belong. you are better off managing the property on your own.
- Jorge is always of great help, it is always a pleasure working with him.
- That's amazing💪
- Great customer service
- From the very first home tour, to the end of the lease, Belong has been wonderful! They were always sure to communicate everything, and have had quick responses when we needed fast answers. Diego and Gabriella have taken extra care to ensure we understood every step of the process!
- Arthur really went above and beyond with finding a solution for my problem and his communication was top tier!
- I had a great experience with Belong Home as my property management company. They provided clear, detailed quotes upfront, which made budgeting straightforward. Their team was incredibly responsive, addressing my questions promptly and professionally. I appreciate their efficiency and transparency, making the process smooth and stress-free. Highly recommend Belong Home for reliable property management!
- Nice apartment. Spacious and great location
- Excellent service!
- Jane C. is always professional.
- ⭐ AVOID AT ALL COSTS Completely unresponsive and painfully unprofessional. Endless delays, empty promises, and zero accountability. Honestly, the 5-star reviews on their site feel completely fake—there’s no way this level of service earns that rating in real life. Deeply misleading experience. I strongly regret trusting this company.
- I explained to Daniel there must have been some misinformation about my home ownership. I rent an apartment in a multifamily building. Belong would not be useful me.
- Excellent!! Loved the experience of people taking time to treat you like a person not just another application!!!
- Arthur took an unfortunate maintenance issue and went out of his way multiple times to ensure it got resolved. We couldn’t be more grateful for him!
- We had good experience with Belong especially Andre who has been very responsive. One suggestion would be while the rent is determined, please make sure to have local knowledge/ relevant data as we think our home was in a brand new neighborhood and it was priced for the market bit far (bad school rating etc.). Thanks for the great service.
- I recently onboarded with Belong as a vendor and the experience has been excellent so far. Their team made the process clear, organized, and efficient, which helped me get set up quickly. Communication has been consistent and professional, and I appreciate how responsive they are whenever I have a question. What really stood out to me is how streamlined their vendor system is—it shows they value both homeowners and the contractors/vendors they partner with. They’ve set clear expectations, and I feel confident about the opportunities to grow with them as a trusted partner. Overall, Belong is doing a great job of building strong relationships with vendors while maintaining high standards for service. I look forward to continuing to work with them.
- Painless and on point :)
- Quick and on time for giving us update.
- Excellent work as usual. I love this company.
- Valery has been quick to reach out to me and has always been pleasant and polite.
- Belong has the potential to be a great company but they lack communication, they overcharge you for quotes and pricing, and they are liars. I recommend anything they quote for you or say it's a requirement ask for proof. They have lied to me numerous times and I went behind them and either found something cheaper or looked up requirements because what they told me wasn't true and they were trying to charge me an outrageous amount of money. If things don't get better with them by next year I will have to find a new company. The only reason I'm waiting is because I already have money tied up with them and my property has finally been listed. If it wasn't for that I would find a new company. I would prefer a company that I can trust and don'thave to go behind them and verify information. It's definitely been a frustrating journey having to verify and fact check everything. I shouldn't have to do that especially if I'm paying you to do your job which is to manage my property. What am I paying them for if I have do everything myself so that I don't get scammed out of my money? For now all I can do is hope that things get better. As of 2/4/2026 Belong has taken the necessary steps to address the issues. Thank you.
- Best service
- Rod was able to get a plumber out to work on the leak.
- We are a contractor, Galaxy Property Preservation LLC. As Coordinator, Jefferson assisted us with scheduling and all necessary updates.
- Daniel and Maria went above and beyond by ensuring an easy process for my new rental home. When an issue came up, Maria worked to make things right. This is what makes a company great, not only providing good service, but also fixing the wrongs. I'm very happy to have used belong for my new home.
- She was very quick to respond to my emails and has been diligent into trying to help me with my issues
- Erick was very helpful when I needed assistance!
- Initially, we were hesitant to allow Belong to manage our unit, After speaking to Eddie, he made it so easy and certainly there wasn't any hiccups. He is extremely knowledgeable and professional. We even had the pleasure to meet his colleague named Zach and he was just as friendly as well. Moreover, we are confident that they will managed our property well with ease. We highly recommend them with a raise and promotion. Thank you 😊
- The customer service is exceptional. Our company was treated with respect and the quality of work is exceptional.
- Very good experience with Andres
- I wish I could give Belong Home zero stars. My experience with this property management company has been nothing short of frustrating and disappointing. From the beginning, they have charged me for services that they cannot prove were ever provided. Despite my repeated requests for documentation regarding the improvements they claimed to have made, I have received no satisfactory evidence or explanation. This lack of transparency is unacceptable. Communication has been another significant issue. Whenever I raised concerns, I was met with delayed responses and a continuous hand-off from one representative to another, resulting in further confusion and unresolved issues. The inability to reconcile double charges for services has only added to my frustration. Furthermore, Belong Home has misrepresented their capabilities and failed to follow through on multiple requests for improvements. Overall, my experience with Belong Home has been marked by incompetence and a lack of professionalism. I cannot recommend their services to anyone looking for reliable property management.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner