Marissa was amazing
4.8 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Or Go Straight To The Team That Fixes It
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Alejandro has been great to work with. He is always pleasant and prompt in his responses. When he doesn’t have an immediate answer, he goes out of his way to find one. Truly appreciate his professionalism and dedication!
- Working with Belong Home has been extremely disappointing. After handing over the property, they didn’t even list it for nearly two weeks, causing unnecessary delays and rental loss. They didn’t bother to take professional photos—instead, the listing had poorly taken pictures that looked like they were clicked by school kids with no sense of presentation. The level of care and professionalism was shockingly low. Staff seemed unavailable most of the time, frequently "on vacation," with little to no accountability. During showings, they handled the property poorly—our mirrors were broken, and the overall condition was not maintained at all. Their approach seems to be: list the property, and walk away. Absolutely no follow-up, no urgency, and no ownership. If you’re counting on them to actively manage or protect your rental income, be prepared for continued loss and frustration. Save your money, your property, and your peace of mind—look elsewhere. This is not a company that values property owners or takes their responsibilities seriously.
- Well first of all you guys have the best houses to choose from. Everyone was so nice. When I spoke to them over the phone. I am old school I don't know how to do these computer things. So I got my grandson to help me. Your company step-by-step Went through all the steps to show us how to apply online. I want to thank you for that. Now we're waiting to see what happens next. Thank you for giving me the opportunity. You live in one of your beautiful homes.
- The Host was very knowledgeable about the house and things that came with the house. The only thing she did not know was what days the trash pick up was on, whether it was Bowie city water or WSSC water & if it was BGE or PEPCO Electric and if it was Gas, but other than that wonderful young Lady. Very nice visit to the property.
- Excellent in communication and very clean house
- Fernando responded promptly to our email inquiry and was very helpful.
- Great experience very co operative
- Very easy to schedule a tour. No hidden fees and response time was very quick.
- Daniel has been very informative and helpful. Looking forward to move smoothly
- Didn’t work with her too closely, but she texted me when she found a resident, clearly communicated everything I needed to know about them, and got the signed lease back quickly. She added the stipulations I needed last minute too. After having some confusion with some other employees and parts of the process, this was very helpful and a breath of fresh air.
- Michelle was wonderful and I found my home. Thank you
- Luciano was very prompt in answering my questions. He was very polite, professional and helpful. Belong, customer service and communication is very helpful! Always keep us updated on everything that is coming up, or that has been completed. Very happy with the company.
- Always a pleasure :)
- Good answer for my question.
- Alex Chan could not have been nicer or more helpful, answering all my questions to the best of his ability.
- Geraldine, our contact person is very helpful and responsive. She always tried to help us with our concerns and questions. We wish her all the best.
- very professional, they care about their client and their vendors
- very easy to work with them thanks.
- Silk arranged a tour to me immediately after my request. She is a very nice and professional person who always care about customers' needs.
- Everything was very smooth and professional the customer service team is really nice
- Ornella and the whole Belong team were incredibly professional, experienced and easy to work with. I had credit issues that I was not particularly proud of, and Ornella was easy to talk to which made the experience so much more comfortable. They responded to questions in a timely manner, and they worked to get me qualified for the house. I would recommend them to anyone seeking to find a professional property management company.
- Prompt communication and easy application process !
- Jefferson handled this issue professionally and kept us informed better than other reps that we had within the year
- Always easy to work with Beling team, really happy 😃
- Great service, well organized
- Great experience! Very professional and focused on client satisfaction!
- The girl showing the house was great
- Prompt service after my request.
- Excellent customer service. Prompt responses and extremely helpful.
- Always great follow up and direction.
- He answered all the questions my partner and I had. He was very pleasant and professional.
- Belong was very professional and expedient. Onela was wonderful to work with and maintained excellent communication and responsiveness throughout our many questions; always responding within half an hour regardless of the time. The process went smoothly and all our concerns were addressed quickly.
- I would like it to be known that there is only one star because I could not do 0 stars. Initially I expressed interest in a home and was contacted quickly to schedule an appointment to see the home. Lip initially contacted me and then switched to Carolyn when I was unable to make the initial requested appointment time. This home is an hr away from me, and I took the day off of work in order to accommodate the time slot they offered of 3:30-4:00pm. I checked to make sure there were no changes with the timing or if the appointment had been canceled before hand, and having not seen any updates I went on my marry way to meet Carolyn for my appointment. I arrived at 3:20 and sent an email confirming my arrival. I never heard anything from anyone, so I called after 30 minutes of waiting. I spoke with Jose over the phone who was unable to get my name right after multiple times of spelling it out slowly. He told me no one was on the guest list for today so thats why no one showed up. He asked that I sit on hold for a few moments so that he could dig and understand how to best handle this. He came back saying that I had spoken to David......(never spoke to anyone over the phone and definitely not a David via email). He said the home had already been leased and that the tour had been canceled. NO ONE ever communicated this. I wasted time, money, and work opportunities to accommodate this and all they said was I am sorry for the miscommunication. Absolutely poor customer service. Untrustworthy. Do not work with this company.
- AC unit went out of the 4th of July, sent a repair man the next day. Took 2 days to fix need a special part . But service was installed & very responsive
- Dixie was early, explained everything. Made me feel welcome, efficient and knowledgeable of all the aspects and amenities. Thank you
- Trevon house inspector did a thorough job and was responsive to my questions.
- Smooth process. Easy to find, good communication.
- Daniela was very helpful with the move in process. She was responsive via email. U felt that she helped relay messages between the home owner and I pretty well. Everything was clear and precise.
- The tour was thorough. Townhouse was easily navigated, clean and presented beautifully. We started on time and guide could answer our few questions. Application process was easy but the addition of more options around income and a place for a personal statement would have benefited our Application. Not everything is black and white. Overall, and excellent online process and experience.
- The whole process goes so efficient, and the upgraded washer is very good to use.
- The process was straightforward, but Marcelo made it enjoyable. He was incredible to work with from start to finish.
- I was pleasantly surprised by the personalized approach of this company. They took the time to understand my needs and offered tailored solutions. Definitely a five-star experience!
- Larry was clear at communicating
- We at Fuse Los Angeles are always pleased working with Alonso from Belong Home. She and his team are very polite, professional, and organized. All our projects are smooth and successful.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner