Some of the largest issues my husband and I faced were time and money. From major repairs to painting, we neither had the time nor the money to prepare the property for its first tenants. The resources Belong has to offer and the ability to set up payments out of the income generated from the ability gave us the ability to stop worrying about the mortgage and start working towards getting some tenants. This review is just after the initial phone call. We have an inspection set up, and we are currently looking forward to hearing back from the company to continue moving forward with this process after the inspection.
4.5 Out Of 5
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Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
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Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
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Tami Silks
VIP Member Relations Lead
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Alejandra Echartea
VIP Member Relations Specialist
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Loved by homeowners and residents
- The customer service is exceptional. Our company was treated with respect and the quality of work is exceptional.
- It was very very helpful.
- Mounika did a great job showing the pace, and even had a tape measure handy so I could do a couple of measurements before signing on the dotted line :)
- Charlie and Ken from Florida Painting LLC were great. they made it look so easy and perfect. thank you Charlie and Ken .
- Onela is great
- So far my experience, although short, has been great. I’ve been able to easily schedule a tour on a home I’m interested in. I will update once I’ve been on the tour. Thank you!
- Natalie is amazing! She embodies professionalism and patience. I am new to the rental community and she spared no expense with navigating me through the process. She availed herself to accommodate my crazy schedule while ensuring I was satisfied with the process. I hope all my contacts within the company are just as sweet and professional Thank you Natalie! You set the bar high!
- Diego from my Belong team organized the mid-lease inspection to my rental property. The report provided me peace of mind knowing the property is in good condition. My sincerest thanks to Diego for his assistance, time, effort, and dedication.
- Would not recommend. I was in the middle of applying for an apartment that 4 others were interested in and didn’t even have the opportunity to complete my application, but since they require you to pay upfront, they charge you even though you haven’t even applied. They will not refund the app fee even though I didn’t even apply because the 1 private residence has been rented with in hours. And they said I can use it in another rental. They only had 1 rental available in my area. Please do not get bamboozled by the malfunctioned and corrupt practices of this company. It doesn’t cost $61 for a background check anywhere in the US, so they are cons
- Quick to answer my questions
- The application process was among the easiest I've ever experienced. Joaquin was an absolute rockstar from the very beginning in helping us with literally any questions that we had!
- The moving team was absolutely professional and payed attention to details. I would recommend them to friends and gaining in the future.
- The customer service was excelente and the representatives were very patient and pleasant to talk to. A great company to work with.
- Very nice gentleman met me, and it was a very pleasant experience
- Amazing as always !!!!!
- Belong has been a pleasure to work with. They've had great communication and efficiency in managing my property, including coordinating utility setups, managing repairs with an appropriate price, and handling payments. Their team is very responsive and dedicated to ensuring the best experience.
- Great company to work with. Clear communication and quick responses.
- The host was punctual and answered all of our questions. If she didn't know the answer, she immediately asked someone and let us know that we would get an email regarding answers. The communication has also been great!
- Belong is single-handedly the worst management company I have ever worked with. They have one standard lease and refuse to change it (they say they can't for "legal reasons," and when you press further they admit that they don't know why). They switch you back and forth between different representatives that don't know how to help. They will go back and forth about finding a time to call you just to never call and email information that they could have just sent when you asked the first time. They never reply to emails in a timely manner, and I have had to send follow ups multiple times to get responses. They refuse to do pest control and will just send you Amazon links. They take forever to reply even in time-sensitive situations and cannot be reached on the weekends. If you contact them two hours before they close, you're not hearing back until the next business day. The app they force you to download doesn't even work (most options throw error codes) and has options to ask for help for categories they won't even help with (i.e. pest control). In the app, you get stuck talking to an ai chatbot instead of the real human help they promise on the website. If you have multiple roommates, you cannot pay separately and have to pick a "primary resident." They don't know how to use the reply all button when speaking with groups. This is all in under two weeks of living in a belong home. No place is worth the hassle.
- Everything was seamless and the team helped me so much!
- Excellent 😃👍
- Inspector was quick courteous. Also was very responsive to texts and calls.
- I love the ease of the whole process. No troubles, just straight towards the purpose.
- At first, we had some issues, and the people who were originally assigned to our case didn’t really pay attention to our requests. But once Diana became our coordinator, everything changed. She was very attentive, followed up on every detail, and made sure all of our problems were resolved. Now, we are very happy with the service, and we truly appreciate Pilang for having such a professional and responsible team. ⭐⭐⭐⭐⭐
- Rodrigo is great. Very helpful and responsive
- Very good thank you!
- Working with Belong has been a great experience, and I especially want to highlight Fiorella Aquije. She was awesome—professional, attentive, and went above and beyond to make the whole process smooth.
- The inspection was professional and timely.
- I hired Belong, Inc. to manage my property in Florida. My experience: • They executed a lease without my approval and added tenants for HOA purposes without telling me or the HOA that the added person wouldn’t actually live there. • They withdrew over $2,000 from my account without permission. • They charged management and cleaning fees for services they never performed. This caused serious financial and administrative problems. Read their contract carefully and verify everything in writing before hiring. Sharing this as a factual account so other property owners can avoid similar issues.
- It was great
- Thoughtful & helpful.
- Belong and their representatives were not only efficient but they were friendly and knowledgeable. They were quick with their responses and super helpful. They made this process very easy for me to move. I would recommend this company to everyone I know
- Toni was very courteous and thorough. She answered our questions very professionally.
- Promptly addresses my concerns
- Gianelli was very knowledgeable and took the time to answer my questions
- Pues la atención fue muy amable
- Excellent service! Belonging Property Management is responsive, professional, and makes the whole process easy and stress-free.
- The tour was quick and simple. My request for a tour was quickly booked.
- Unfortunately our experience with Belong was filled with lies. They were hired to lease our home out. They presented the price of the leasing service as $1,499 -- but it is actually $2,700 unless you agree to their management service ($199/mo.). Jorge, the signup agent, was very clear that the management service was optional and presented an outright lie about the pricing. Secondly, Jorge also lied about the product offering. They made a big deal of their 60-day loved guarantee. Which was presented with a minimum acceptable price. Turns out that they actually are not committed to that minimum price (it appears nowhere in the real contract) and can lower the price as much as they want to--presumably all the way to $0. We found this out the hard way when they failed to confirm any rent price floor after explicitly providing a range to get our business. Awful experience full of lies. Would recommend you avoid.
- Daniel, our leasing advisor, was great. He was very responsive and quick to get back to us. Overall the process to apply was very simple. Everyone we have been in contact with at Belong has been wonderful.
- They have done everything they said they would. I am a very happy landlord.
- Was very knowledgeable about job, paid in a timely fashion
- Quick and excellent service
- It's a great tour.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner