Great service as always! Resolve issues promptly.
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- They were very nice
- Happy to continue being a resident. Team is awesome!
- Belong was very thorough with communicating the status of the technician with me, before, during, and after. In the end, it turns out there was nothing functionally wrong with my toilet. However, I did learn a few things about it, which is invaluable.
- The person I called make a good effort to have the delayed payment issue being resolved. I hope this kind of payment delay will not happen again since the rent guarantee is the main reason I selected Belong.
- It went very smoothly, excellent job!!! 😃
- Great service, really was ambitious to try to get me and my teammate this apartment
- They did what I asked
- Professional Flexible and always get great renters
- Excellent as always !!!
- As a landlord, the experience has been atrocious. Do yourself a favor and manage the property yourself or find another property management firm. Issues that have come up: Placement: - Belong automatically updates pricing based on interest and tours. If you overrule this, you lose the placement guarantee. What happened with me was they didn’t update tours in the proper fields. While I could see people were viewing the unit, the app still showed 0 tours. The price was automatically lowered and I had no recourse to correct. It was leased at the discounted price. - They tossed out a $1000 bookshelf without notice. - There were some repairs I was charged for (which was fine), but I never saw the before and after, nor was I consulted at any point. For all I know, the carpet section they replace does not match and is going to need to be coat again in the future. Ongoing Management: - It’s been a month since move in date and the tenant hasn’t been set up on the call box. Not only did the Belong rep blame my HOA, which we looked into and found was unsubstantiated, but when the tenant was finally set up they never relayed the information to him. - They have a policy where you can’t be connected directly with the tenant, which needlessly complicates otherwise easy fixes. Also worth noting that the app is glitchy. Looks to be a tech forward company, but isn’t. I don’t have high expectations, but every opportunity they’ve had to perform basic tasks has been a disappointment. I am fairly confident that the near five star rating they have is illegitimate.
- I logged on feeling fractured; three sessions later I cry-laughed for the first time in years. MyCounselor matched me with Sara, who texts check-ins between calls and somehow remembers my dog’s name. The app’s journaling nudges keep me honest, and I’ve started sleeping through the night again. Feels like someone finally handed me the flashlight I needed in the dark.
- The house was incredible. It’s exactly what we are looking for
- It was nice and professional
- George is great. Very professional, always addressees questions, follows on pending tasks.
- Very nice and friendly
- Very helpful and informative throughout the entire process.
- Me encanta que me llamen y escuchar la voz de una persona no de maquinas o solo correo electrónicos y exelente trabajo del representante se supo expresar supo escuchar mis necesidades muy professional
- One of the best property managers I've worked with. They made the process of getting renter and management so easy.
- Everything was done professionally as always:)
- Roger Simmons has applied for the home on Silver Fox in Lancaster, SC
- Very helpful
- Good, waiting for Keys ! When exactly can we expect to get the keys?
- This is an amazing company! The service was absolutely wonderful and very responsive. We had no issues whatsoever, and if there was any confusion, it was immediately resolved. The process was easy and simple to follow without any complications. I highly recommend Belong!
- Marcelo was very accommodating and pleasant to deal with!
- Great customer service
- Trabaja muy bien esta siempre pendiente del residente y nos an ayudado siempre en cualquier situación de la casa muchas gracias
- Andres is always very professional and supportive. He makes my job a pleasure to do.
- Daniel was super responsive in addressing our needs about the rental home. We look forward to sig ing the lease on the home and starting this new chapter!
- The tour was great. Ebeneke was an awesome tour guide. It looked just like the photos online.
- I'm very happy
- Great person showing home
- Great fast service
- They were super flexible and responsive around scheduling constraints and changes. The repair technicians did excellent work and were totally professional and nice.
- they were very prompt - even after working hours - I would still get a response for my quesstions. They also helped in every step of the process.
- Renzo is great!
- I had a very disappointing experience with Belong. I paid the $60 application fee, submitted all required documents promptly, and was fully ready to move forward — but they didn’t even review my application. I received no feedback, no update, and the property was given to someone else without any communication. It feels like I paid for nothing. The process lacked transparency and consideration. If you're going to charge applicants, the least you can do is review the application and provide a proper response. This experience was frustrating and a complete waste of time and money.
- Rod is an amazing guy always willing to help. He did all was on his hans and even more.
- Friendly Fast, professional
- So far everything is going well , will be back with and update after my tour
- Professional. Easy to work with.
- Clear and patient to explain all procedures.
- Daniel Landa was my Leasing Advisor, and he was just great. I applied on a Saturday, and he reached out to me Sunday morning. He worked with me every step of the way to ensure that I got the apartment that I wanted, in the time I wanted. He was extremely personable and made the always-stressful move-in process significantly smoother.
- Always a pleasure to work with Jefferson 😃
- I've never hired a property management company before and decided to take a friend's referral and advice. I hired Belong and they were quick to assess our home value for rent. They sold me on their placement timeline since they said their national average is less than 18-21 days. I was anxious because there were so many steps needed along the way (repairs, listing photos etc) but they delivered! Listed in a day and got the lease from a renter all signed in less than 3 days! The placement fee is a little higher than I expected but the monthly fee is average compared to other companies.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner