Very helpful and responsive. Easy to work with and professional.
4.5 Out Of 5
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Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
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Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Daniela was extremely helpful through the whole process! This is my first time working with Belong and it’s been nothing but smooth and easy!
- The employees in this company are all very friendly and helpful. There are many people in Belong who work in different departments, so there is not just 1 guy who is overloaded like my previous management company where the responses were slow. Belong get this correct. Their coordination in getting things done is fast. I hope they stay this way.
- I am a realtor and called your Maryland office at +1410- 343-4939 the new property located at 306 Phoenix Dr., Largo, MD 20774 informing them that I had a client interested in leasing. First off no one answering the phones will provide their names (THIS IS A BUSINESS) and I don't understand why that is such a secret when they are representing Belong. Secondly, I called two days, and no one has yet returned my call inquiring if Belong has a tax accreditation program. I was told yesterday the Manager would return my call, but I did not hear back from her. I called again today got another associate asked the same question. He was clueless on what a tax accreditation program was. However, he did ask a colleague, who informed him that you all do participate in that said program. I asked him for his name, or the colleagues name that stated you do participate in the program for reference, and he refused to give me his name, and his colleagues and stated he didn't see why that was necessary. I explain to him when I speak with someone, I wanted to be able to confirm where I got my information and also that I was a realtor let alone do you work for a company and your name should not be a secret. I also informed him that he didn't even greet me when I called or introduced himself on the phone, so we are talking to these nameless agents who make a big deal if you ask for their name, let alone no one ever returned your call. This is really not a good reflection of your property management company. Nor is the lack of responsiveness.
- Great service as always! Belong agents are attentive and timely on responses. Keep up the great service!
- Great experience with Ornella!! Best leasing advisor ever!! Super recommend.
- Gianella & Daniela were incredibly helpful as points of contact during our interview and move-in process. Both were extremely responsive and would even call to let us know of more urgent items. Additionally, they would lay out step-by-step what needed to be completed in order to move forward in each respective stage of the process, which made it very easy to know what needed to completed. Thank you both for helping us move into our new home!
- This is the second house I viewed and I truly respect honesty, and the one that showed the property didn’t have all the answers but she made everything understandable and clear. Thumbs up to her I forgot your name. I apologize.
- Lately they been very professional,Monica and Daniel are always in contact with me resolving any issues with my property. Thank you Belong
- I was very satisfied with the service and appreciated how quickly he responded to my request.
- Good customer service
- I’ve been using Belong for several years on one of my rental properties and I couldn’t do it without them. Belong handles everything I need seamlessly. From quality marketing to sourcing great tenants and handling needed repairs-they have made being a landlord a breeze! I would recommend them to anyone with a rental property!
- Belongs team is always great to work with.
- Belong has extremely high turnover rate on employees. I have sent emails to "assigned agent" multiple times for weeks, haven't heard at all. weeks later, I'm being told that agent is no longer with company, left my issues unsolved for weeks. This happened so many times already for me since last year. They do not communicate internally within the company, so I have to explain to every step of everything. They do not have any knowledge in State laws and regulations. And push all expenses including Fridge water filter (Ha!) at the owner's expenses. I asked the leasing agent to not to include appliances but she did not respond and included them in the lease any ways. They also took money from my account without any consent or not scheduled date. When I asked about it, I was told that there is nothing prohibit it in law so they are off the hook and they can do that. Escalation is nearly impossible here. When I asked for the executive emails, they refused to provide any management contact and gave me 1-888 #
- Connor is a great guy to work with… so is Larry
- Our tour guide Dalsaan was amazing !
- They are very attentive, thorough, and compassionate with their clients and vendors. Such a pleasure to interact with! Keep up the good work! Highly recommend!
- Belong is committed to its mission and its belief in their business model. My Belong repersentive Abel was patience, knowledgable, professional, and focus on assisting me with joining and trusting Belong.
- I’m a home owner and the experience using the chat feature to update my accounts has been very good. I look forward to more positive experiences with Belong. My only complaint is that rent payments for onboarded units (not leased out by Belong) is too slow and on a few occasions has been delivered very late.
- Absolutely amazing customer service received from Ayoub - he was great - solved my problem so quickly and efficiently. Thank you! 🙏🏻
- It was very detailed with the property, Truly satisfying to anybody trying to rent from them…..
- It’s was great
- Connor was so helpful and available for answering all my questions. He single-handedly convinced me that Belong was the right decision for my property management by outlining the benefits and safeties in place, but was never pushy about it. He made the daunting process seem simpler and easier to understand, and I’m glad we got to work with him.
- The Tour Was Great Makayla was personable, informative and on time. Thank you.
- Excellent communication and very detail oriented.
- Great service fast and responsive
- Nicolas is a nice man…
- Our leasing agent, Ornella, was wonderful! She walked us through the process every step of the way and was professional, helpful, and kind. The application process was straightforward and the response time was fast. we were very pleased!
- No complaints. Technician arrived on schedule and fixed problem quickly.
- Monica was very helpful, super understanding and compassionated and quick to response.
- I liked the treatment and the answers to the questions we had.
- Great prep work, communication and net working On time , up to date with rental marketing for town houses
- Lack of communication and preparation for our move in. House had barely been cleaned and appliances/sinks/hvac system had not been properly inspected. There was no way to contact them urgently aside from email.
- They make renewing my lease painless, quick and convenient.
- Always very helpful and professional:)
- Very professional interaction. Quick and to the point
- All my questions were answered.
- Kiara is a professional through and through. Great attitude and direct, firm but kind. I especially appreciate her communication skills.
- Great experience. Reassuring
- The property is worth renting.
- It was very nice can’t wait to move
- Nice service from Luis
- Great!! Keep up the excellent work!!
- Great professional service.
- The team is AMAZING! They are proactive, responsive, and comforting.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner