Everything was very smooth and professional the customer service team is really nice
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Prompt communication and easy application process !
- Silk arranged a tour to me immediately after my request. She is a very nice and professional person who always care about customers' needs.
- Ornella and the whole Belong team were incredibly professional, experienced and easy to work with. I had credit issues that I was not particularly proud of, and Ornella was easy to talk to which made the experience so much more comfortable. They responded to questions in a timely manner, and they worked to get me qualified for the house. I would recommend them to anyone seeking to find a professional property management company.
- The girl showing the house was great
- Always easy to work with Beling team, really happy 😃
- Jefferson handled this issue professionally and kept us informed better than other reps that we had within the year
- Great service, well organized
- Great experience! Very professional and focused on client satisfaction!
- Prompt service after my request.
- Excellent customer service. Prompt responses and extremely helpful.
- Belong was very professional and expedient. Onela was wonderful to work with and maintained excellent communication and responsiveness throughout our many questions; always responding within half an hour regardless of the time. The process went smoothly and all our concerns were addressed quickly.
- Always great follow up and direction.
- I would like it to be known that there is only one star because I could not do 0 stars. Initially I expressed interest in a home and was contacted quickly to schedule an appointment to see the home. Lip initially contacted me and then switched to Carolyn when I was unable to make the initial requested appointment time. This home is an hr away from me, and I took the day off of work in order to accommodate the time slot they offered of 3:30-4:00pm. I checked to make sure there were no changes with the timing or if the appointment had been canceled before hand, and having not seen any updates I went on my marry way to meet Carolyn for my appointment. I arrived at 3:20 and sent an email confirming my arrival. I never heard anything from anyone, so I called after 30 minutes of waiting. I spoke with Jose over the phone who was unable to get my name right after multiple times of spelling it out slowly. He told me no one was on the guest list for today so thats why no one showed up. He asked that I sit on hold for a few moments so that he could dig and understand how to best handle this. He came back saying that I had spoken to David......(never spoke to anyone over the phone and definitely not a David via email). He said the home had already been leased and that the tour had been canceled. NO ONE ever communicated this. I wasted time, money, and work opportunities to accommodate this and all they said was I am sorry for the miscommunication. Absolutely poor customer service. Untrustworthy. Do not work with this company.
- He answered all the questions my partner and I had. He was very pleasant and professional.
- Dixie was early, explained everything. Made me feel welcome, efficient and knowledgeable of all the aspects and amenities. Thank you
- AC unit went out of the 4th of July, sent a repair man the next day. Took 2 days to fix need a special part . But service was installed & very responsive
- Trevon house inspector did a thorough job and was responsive to my questions.
- Smooth process. Easy to find, good communication.
- The tour was thorough. Townhouse was easily navigated, clean and presented beautifully. We started on time and guide could answer our few questions. Application process was easy but the addition of more options around income and a place for a personal statement would have benefited our Application. Not everything is black and white. Overall, and excellent online process and experience.
- Daniela was very helpful with the move in process. She was responsive via email. U felt that she helped relay messages between the home owner and I pretty well. Everything was clear and precise.
- The process was straightforward, but Marcelo made it enjoyable. He was incredible to work with from start to finish.
- The whole process goes so efficient, and the upgraded washer is very good to use.
- I was pleasantly surprised by the personalized approach of this company. They took the time to understand my needs and offered tailored solutions. Definitely a five-star experience!
- Trevor was professional, efficient and friendly.l
- Larry was clear at communicating
- The tour started promptly. The guide was professional and knowledgeable about the space. She allowed for plenty of time and did not make me feel rushed to complete the tour. She answered my few questions competently.
- We at Fuse Los Angeles are always pleased working with Alonso from Belong Home. She and his team are very polite, professional, and organized. All our projects are smooth and successful.
- He was so nice, and helpful 😃
- The local contractor was knowledgeable, friendly and committed to determining the problem.
- Ella es muy buena en su trabajo, atenta y amable, brinda el mejor servicio, she is the best.
- I am happy to welcome you and thank you for your help and the good work you have done for me. Once again, I am happy to join the tenants of your homes. Thank you.
- I admire staff profesionalism
- As always Renzo did a great job and made the repair happen!
- Very friendly and helpful 😃
- The follow-up was amazing, and the house inspection far surpassed my expectations. At total ease with the tenants now.
- Very knowledgeable and helpful She answered all questions
- Belong and their staff is easy to work with. Everything is well organized including the app, and they are proactive in their communication and finding a renter for your home. My home was listed within a week and rented in 3 days!
- The viewing agent was professional nice and knowledgeable. He was thorough and he walked me through the house the overall tour was great
- Representative took the time to listen to uniqueness of my property. He gave me an in-depth information as what to expect in this new partnership in hiring them to rent my property.
- Leslie was amazing and very responsive. So glad to work with her and this company. Thank you
- Ava was very nice and respectful
- Very happy, Jefferson was on top of everything, and made it super easy and convenient:)
- Just horrible. Any good reviews here must be from employees, associated with them or paid. Since this site doesn't require an actual service purchase /user verification. This is the second lease term with Belong and can't get any worse. They changed the lease date without any notification and called and email me 40 times within 3 hours on a random day, saying that the tenant is outside to move in, so I have to let the tenant in. They tosses all repair expenses from the previous tenant to me, also charge and take money out of my account without my consent. They uses vendors that charge 2-3 times more than regular pricing as a mark up. These vendors left the property window opened, lights and AC on and access the property without any heads up. Also, they don't use/ allow email trails to avoid or minimize accountability. They will make you feel so tired of dealing with them to give up to find any solution but just not deal with them anymore. The resolution team manager, Will never get back to you, not to mention any solutions. The amount of time, stress and frustration I got from the process of Belong is definitely not something I would expect. Why am I paying the management fees for? I'm in California. If anyone consider to use this company as your property management. Please don't. —- I already escalated the issues to Belong and as I noted, the manager name “Will” from resolutionteam never got back to me.
- They are on it! Professional too. Answer my questions right away.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner