Everyone was extremely helpful in helping us find a home. We received fast responses every time.
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
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Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Kevin was super helpful and answered all of our questions!
- Good but better best
- We were able to look through the house in peace and take our time
- The home care team specialist Kiara C. was and always is very professional with an industry knowledge that makes it easy and efficient to completed work orders. She takes upon herself to verify critical information to ensure all operations run smoothly. She is like a truck; reliable, hard working and great to work with.
- Miguel is very organized, effective and polite. It’s always nice working with him.
- Marcelo made the entire leasing experience seamless and stressless.
- So far, I have only had onboarding experience and was impressed by how well-organized the process is, including inspections, photography, and clear, prompt communication. .. No upfront fees, unlike many others. I hope the leasing process will go as well and as smoothly as its been so far.
- Abel is fantastic! Great communication. When he was out for just a day, Nelson reached out to me to let me know he is available if I needed him. I did blow up his email, poor guy!! But Nelson was great!!! So far, I have been working with them a few months and nothing but great communication, they even let me know when they will be handing me off to the next person. 5 STARS!!!
- I'm a real estate agent, and this company was very responsive to me as I helped coordinate with their upcoming rental.
- Excelente experiencia,, buena comunicación
- Outstanding customer service
- Don’t use Belong in Missouri City, TX!! It took me multiple tries to receive a tour time! Had to call different people to even get a semi accurate answer. Finally toured the home and decided to fill out an application. Once it was turned in they denied it immediately. Paid $120+ in fees. This home was at the time on the market for 22 days with over 110 contacts… banking on those application fees for sure. (Missouri City, TX)
- Customer service was very the representative was knowledgeable
- Extra utility payment proactively executed without me reaching out for it!
- Quick response
- Totally different experience compare to the last. A team of professional personas work together to address my issue. Excellent team work
- I liked the organization. That the house is renovated. It's nice that the manager is always in touch and answers questions.
- Jose did a great job with the sink
- The onboarding process with Belong Homes was smooth, professional, and incredibly efficient. From the start, their team was responsive and clearly outlined the steps needed to get our home listed. The entire process—from inspection to professional photos and listing—was completed quickly, and we had interested renters almost immediately. Their tech-friendly approach made everything feel modern and streamlined. Highly recommend Belong if you’re looking for a fast and hassle-free rental experience!
- Very pleasant and helpful 😃
- Su-Lin was fantastic. Her guidance and support throughout the entire process were outstanding. Thank you again, Su-Lin!"
- Very well organized, process oriented platform. Very impressed.
- They are responding quickly and efficiently. The whole process is easy and straightforward.
- The onboarding process with Belong Homes was smooth, professional, and incredibly efficient. From the start, their team was responsive and clearly outlined the steps needed to get our home listed. The entire process—from inspection to professional photos and listing—was completed quickly, and we had interested renters almost immediately. Their tech-friendly approach made everything feel modern and streamlined. Highly recommend Belong if you’re looking for a fast and hassle-free rental experience!
- Very interactive with us. Took our questions or concerns down and got back to us oromptly with answers. Did not talk to us like a robot and had a much more personal aporoach with us in our home search. Very good care
- Very accommodating when it comes to my work schedule to view the property. Quick response
- Phenomenal experience Marcellus was exceptionally well made the process very easy. I felt skeptical because he asked me to do a wire transfer, and I never done that before for a deposit, but it was very legit and his services was very precise. They made this experience in such a such notice a great experience thank you you belong thank you Marcellus.
- I have been working with Abel and few others on getting my home ready to rent, Abel is very thorough! He and his team always answer emails and calls quickly. I feel like I understand the whole process because Abel takes the time to cover it all.
- Please avoid this company at all cost! We moved in as their residents and they made us leave in an apartment with broken, non-operable locks for days after moving in, and now 2 weeks after moving in, the lock still has not been properly repaired! this is a serious safety issue but all of their customer support reps just play musical chairs and one person said to wait for another person to respond. There are other repair requests maintaining but obviously they never get to any of them since they are still waiting for the lock issue to resolve first (?!?) We are homeowner ourselves who have rental properties in other states. We will NEVER ever trust this company with our homes and will make sure to advise everyone we know, residents and landlords, to stay away from this company!
- Harold has always been quick to respond to my requests and questions. With this request, I continued to receive the quality service from Harold. He quickly set me up with the Home Care team and schedule the service.
- Working with Kiara has been great. She’s always professional, quick, and thorough.
- Very friendly and answered all our questions
- Awesome job!..Very respectful!!!
- We’ve had the pleasure of working with Kiara from BelongHome, and she’s been nothing short of outstanding. Always professional, polite, and incredibly helpful, she makes the entire process smooth and enjoyable. As a vendor, we appreciate how clearly and efficiently she communicates with customers after we’ve provided a diagnosis or estimate. It’s been a great experience working with Kiara—and the entire team at BelongHome, really. They’re all fantastic, and we’re truly happy to partner with them.
- Jane is always kind and professional
- Sam from Homecare Associate Team was really helpful, punctual and encouraging. It was fun working for her.
- needed a repair and it was taken care of swiftly and with care and attention to detail. 2 thumbs up.
- Everything was done in a timely manner, very quick and professional.
- So far our moving experience has been excellent with Belong. I have had quite a few questions and needs. George and the Belong team have made themselves available to assist and execute prompt solutions. I’m the kind of person that isn’t afraid to ask as many questions as possible. Moving from Avel Apartment Homes, questions or concerns are usually brushed off even after the promise of a call back. Belong however, they welcome you in any way possible, they make you feel comfortable at all times and they do not stop fulfilling any requests or concerns you may have, including following up frequently.
- Mr Roger is so friendly and approachable
- Nice working with them
- Kiara is always very professional and responsive. She always makes sure I have the information needed for every job. A pleasure to work with:
- Very professional, well organized. Nicolas took me through the process and ordered unit inspections without a delay.
- Enjoyed the property and the agent that was there was very personable and pleasant.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner