Absolutely amazing service from Lola. His customer service was second to none. Made our experience here unforgettable and we will deffo be back. Give this guy a raise!
4.8 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Or Go Straight To The Team That Fixes It
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- I was an agent hired to help show their property and the process was seamless. I would host another showing for them if given the opportunity.
- Thank you for your continued support. We appreciate it greatly!
- Andre went above and beyond to solve our problem. He is so kind and knowledgeable, and worked so very hard. What a great asset to your company!
- Yi Li did a wonderful job with the tour of the home I am interested in renting. I am a first time renter and I look forward to a successful renting experience with BelongHome. Thank you for giving my family a good start to our new and exciting and blessed future.
- Provided quick solution for the problem with my garage door.
- Satisfactory
- John did a great job inspecting both properties for me
- Belong has completely changed the rental experience for the better! Their team is responsive, tech-savvy, and genuinely cares about both homeowners and residents. Everything from maintenance to payments is handled smoothly through the app. It's been stress-free and professional from day one. Highly recommend!
- He always does a fantastic job on our lawn
- Thank you for the excellent service at my home. I really appreciate your professionalism, and great communication on following up and being attentive to scheduling to have the service completed with the vendor, Everything went smoothly!
- It was fast, easy and helpful! I loved my experience.
- Leonardo was terrific. After speaking with me he was able to secure everything I was hoping to have moving forward. It has been a huge relief for me. I cannot thank him enough. He should be promoted. He is an incredible asset at Belong and top tier performer.
- We are very happy with the process. Everyone has been such a big help. We have never been left in the dark. Very responsive.
- Miguel from belong is the best! In the last 10 months we’ve had 2 issues and belong has been on top of everything in a timely manner. As soon as I reach out to Miguel he’s on top of it and puts a lot of effort into it. 10 stars to belong and I hope I can use this company in the future. Very easy to use the app as well.
- She was very informative and polite.
- Monica at Belong went above and beyond in finding a vendor who offered a great warranty and did a fantastic job on our bathtub reglaze. Couldn't be more satisfied.
- Easy, process. Good communication with agent.
- Silvana’s support was nothing short of outstanding. She responded to my service request with remarkable speed and efficiency, ensuring that my issue was resolved promptly. Her professionalism and deep expertise were evident throughout the entire process, and she went above and beyond to provide a seamless experience. What truly impressed me was Silvana’s proactive approach—she not only addressed my immediate concerns but also anticipated potential challenges and took the initiative to prevent them. Her dedication to customer satisfaction is a testament to Belong’s commitment to excellence. Please extend my sincere gratitude to Silvana for her hard work and exceptional service. Employees like her are a true asset to your company and are the reason I continue to trust and value Belong
- As homeowner, support team from belong is very good. They provided update on my case daily and I feel appreciated.
- Sebastian took great care to answer all my questions. He wasn’t pushy at all and let me know he would be checking back in.
- Luciana did an amazing job handling a repair in the home we rent. There were many hiccups which she handled amazingly and timely. She always responded to me very fast and got all of my questions answered
- Great commuication
- The customer service are was very responsive. Plus gave a clear and accurate answer.
- Prompt service also representative followed up ensuring service was completed
- Abel was very thorough with explaining the process of Belong and answered all of our questions. Abel was flexible with our schedule in meeting with us virtually. He always answered our email promptly and updated us on pending items.
- Awesome Experience. Process from start to finish was swift and transparent.
- Bruno was the best,patience gave me time to think and figure out things ..he's exceptional..I'm really satisfied with his service..looking forward to speak with him in any matter..he's incredible.
- Love the way Belong engages with property owners like me. I really liked the extensive communication, and reaching out to me for all decisions. During onboarding a new Tenant, there are lots of questions back and forth and they made both the prospective tenant and owner clear on the options
- Quick and easy.
- The process was quick, fellow by a phone This is the best experience I have since I started looking for a house to rentAlthough I’m actually looking for a house in Pittsburg Thank you
- Very proactive approach.
- Great follow up from Geraldine. Very attentive. Was able to enhance the property at my expense. So happy being a Belong Family and property enjoying so much as a renter!!
- Highly recommend them to anybody looking to rent their homes. The team is very professional, confident, friendly to work with. They are the best at their job and that gives me the best reason to only recommend them to anyone I know.
- Grate customer service experience. Was very impressed with continuous follow ups and updates.
- Very quick response time with helpful information that addressed all my questions and proactively addressed common questions people had even thought I didn’t ask myself.
- Very responsive
- I do not think there was a problem with the sprinkler, but the landscaper is excellent. Thank you
- We were able to get in out of the property with all our inquiries answered...thanks again to Maunika
- The Belong Home team is extremely professional and efficient at what they do. They found excellent tenants for our property quickly and at a great rate. Throughout the entire process, they were helpful, responsive, and maintained a high level of professionalism. We highly recommend Belong Home for anyone looking to lease their property!
- Belong made renting my home effortless. They quickly found qualified residents and have been on top of every maintenance issue. I love the peace of mind I get knowing my property is well cared for by true professionals.
- I had a great experience working with Daniel M on potentially listing my property on Belong. He’s checked in with me monthly leading up to my move-out time without being pushy, and always answered my questions thoroughly in writing. When I had doubts about something he would consult his team to give me the clarification I needed. In the end, I went with a sale instead of rental, all due to market factors, but Daniel M helped me feel they would be a nice choice if I went with rental.
- Communication was clear, swift and effective. Congratulations.
- Issue was resolved in a timely manner professionally.
- Quick and easy and response time was fast.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner