Very Good excelente
4.5 Out Of 5
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What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- I killed your fast responses
- Great staff very helpful and great customer service
- Laura was absolutely great! Scott made sure we had all our drinks on time! Atmosphere was amazing, food was even better! Hats off as I will most certainly be back!
- Very nice company and always in communication
- It was a pleasure working with Julieta. She provided clear instructions, communicated promptly, and was professional throughout the entire project. The overall experience was smooth and hassle-free. I appreciate the opportunity to work together and would be happy to take on future projects for them. Highly recommended!
- Amazing customer service by Gabriel. Knowledgeable, responsive and accomodating for some Special requests we had. 5 star experience!
- After one amazing year, I’m leaving solely because my homeowner is selling the property and I couldn’t find a Belong home at my daughter’s HS area. Thanks Belong team for all the support and happy moments of my family with you.
- We've had a positive experience working with Belong, especially with Mr. Juan Galindez. Throughout our interactions, Mr. Juan has been professional, transparent, and easy to work with. He has always taken the time to clearly communicate expectations and discuss ways to build a stronger working relationship. We appreciate his responsiveness, honesty, and willingness to collaborate. His approach has helped build trust and made working with Belong a positive experience. We value Belong's commitment to quality and look forward to continuing our partnership. We'd also like to thank Mr. Juan for his professionalism, transparency, and continued support.
- Do not use this service. It's a joke. The monthly cost doubled from the original agreement. The first rent payments took months before I was paid. They rent was set to low for the area. They keep the renter waiting so long for a dishwasher replacement I just took care of it my self. I have scheduled to talk to a person 3 times and never gotten a call. I'm pretty sure it's a scam of some kind. Horrible experience for both the owner and the renters
- Serena from belong is really very helpful and I really enjoyed working with her.
- They are very helpful, have excellent communication, and genuinely care about helping people the right way. I believe they are a great company.
- The whole experience was amazing they walked me through the steps and made sure to clearly communicate where I was at in the process which helped ease my anxiety would highly recommend everyone on the belong team!!!
- I like the service
- Belong Home has been absolutely wonderful to work with. They bring a level of care and professionalism that is hard to find these days. Whenever something comes up, they are always willing to go above and beyond to find a solution and ensure a smooth experience. Their customer service is top-notch, and I truly appreciate their dedication.
- Belong made it so easy and efficient through the entire application process! Communication was clear with quick replies! We appreciated everyone we worked with and felt fully supported!
- Belong Home has been absolutely wonderful to work with. They bring a level of care and professionalism that is hard to find these days. Whenever something comes up, they are always willing to go above and beyond to find a solution and ensure a smooth experience. Their customer service is top-notch, and I truly appreciate their dedication.
- I'm very happy because the guy who was helping us it was a good
- It was nice speaking with Juan. Hope we will join your vendor network soon.
- Stay away!! This company doesnt have any control on the property both systematically(reduced rents arbitarily without my confirmation even after me insisting and they brought it down by 700$) and on the ground( all reliant on random contractors which anyone can do on their own). On top of that, their contractors are threatening me and my neighbor and caused property damage too which they refuse to acknowledge even after video proofs...stay away from this company if you are not on the ground / close to the property..scammers!! reviewing after incuring a loss of 15k cos of this company. Updates after Tamis response : >> When i tried to deal with them up and until none of this came up as a resolution and now they are acting smart when their review is in public. Tami, if you were in for resolution you should have dealt that with when i escalated to you. You said pay 6k for the repair caused by your guys or exit the deal. BTW, FUN FACT the one which they quoted 6k , I got it done for 3k from the open market with a licensed contractor. Reiterating on my point again, scammers!! stay away!!
- Gianella really helped me through the process. I finally got a home I know will be perfect for my family. Gianella also advocated for me on deposit amounts, and got back to me via email, text and calls whenever I had a question!!
- Great! This is the best experience
- I feel like we got a lot accomplished.
- Gianella was very helpful and did a great job. She made it very easy and simple. She responded quickly and answered all of my questions. She made sure I was comfortable and ready for this transition in a professional but yet appropriately personal way.
- Andrew was wonderful and so was Dean.
- George is always helpful and follows up on issues so that there is a resolution.
- It was very easy and they were very helpful! They were quick with their responses and reliable.
- My Leasing Advisor Leslie Villasis Mayuri was Magnificent! I applied for multiple hones, the first home already had a lease in progress, owner declined on tgec2nd, and she was able to get me scheduled 1st to tour on the 3rd - which happened to be the best of them all. Excellent customer service, patient, great at communicating, and a really nice person. Will refer everyone to her and Belong Homes.
- The process was easy and seamless. Samuel was friendly, polite, and efficient
- This website and sevices offered might feel too good to be true. It is because it is.They have marvelous onboarding and quick schedules to prepare your home. However once onboarded and home left unattended. That is where all work stops. It might take a month to get pictures, another month to fix some paint, then another week to get pictures cause they took the pictures out of order. You are 2.5 months unrented. Then they will tell you this actually was your fault, web routers were down, A/C was broken, a mess was left in the house. you ask neighbors to check and verify they say no that stuff works and no one has been in your home yet. You begin to question yourself and who to beleive. You can even "write the founder" they will email you to set up a call act as though it is urgent. then silence, your price drops twice in a two day span, your rental is on the market well below fair market value cause they don't keep up with the automation of the responses. Even now as I am just trying to leave let alone ever get the money back for the damage they did to my home. they are harming my future earnings by lower a price on my home that people will see and history will save. I am sorry neighbors that I thought they could be trusted. It has hurt all our earnings.
- Fast and painless process with helpful and happy people to help!
- So easy and great!
- Alan was attentive to our situation and helped get our new air conditioner installed in a timely manner.
- Great team work on the part of Belong!!!!
- They made everything fast and easy! Highly recommend!
- Victoria the home care specialist made the great job in coordination between all parties and following up closely to make sure everything was done correctly
- This review is specifically regarding the beginnings of leasing a house. We have not moved in to our lease yet and are not tenants who have been with Belong before. My partner and I were very nervous to take a chance on a house being managed by Belong. We did research before applying and were surprised when Lara ended up working with us. We got to have a video call with her and her colleague, Gianella, and both of them were incredibly helpful. After we toured the home, we had some concern about the safety of the place and Lara took us very seriously, assuring us that we would be taken care of and the owner would be alerted. Another inspection was done and our lease was updated. We are so impressed with Lara! She stayed up late (opposite time zones) and kept us over-informed throughout the whole process, making sure we knew that we were the right fit for the place. We’re so grateful for her kindness throughout this whole process. Lara is the best!!!
- Absolutely the best so easy so good
- Lisandro was amazing! He helped me with any question I had. Replied very quickly and was always friendly.
- Rental house tour scheduled. They posted 12:30 to 1pm open house and exchanged text message confirmation. Agent never show up. Over 10 people waited 30min or more. Nobody picked up the phone.Terrible experience.
- I had a great experience working with Gabriel from Belong. While I encountered a few bumps during the initial onboarding process, Gabriel stepped in and resolved everything promptly and professionally. He completely turned the experience around, making the rest of the process stress-free. Exceptional customer service—thank you, Gabriel!
- Update: Tami is the reason this review changed because she went above and beyond to address my concerns. I even gave them a second property that I am hoping Tami can help keep and get another tenant. Will update accordingly. So far, this has turned around. Not responding to my requests to basically do their job for them. I have made simple requests to just add my number to the listings because they were not responding to prospective renters. Now they have my properties held hostage and I am sure after I find my qualified tenants they will be demanding their rental fees. Just do your jobs guys, stop the games.
- Gianella was quick to help me learn more about the home I wanted to rent. She was very professional with helping me get the home. She set up a call with me to review the process.
- Absolutely the best real estate experience I've ever had in was a realtor,broker,builder development in st Louis over 25 years I've loved in the desert for 18 years this is my 7th home and Absolutely the best easiest deal I've done great job thalia
- Most positive and easiest experience for us! Customer Service Staff is amazing and they actually respond and help you through the process. Everyone I dealt with was super nice and helpful providing excellent solutions that actually ARE solutions. I am recommending Belong to anyone looking to rent. 😊
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner