Very resourceful, available at all times
4.5 Out Of 5
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What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
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Carlos Torres
Sr Growth Advisor
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Tami Silks
VIP Member Relations Lead
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Alejandra Echartea
VIP Member Relations Specialist
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Loved by homeowners and residents
- Customer service is great!!
- George is simply fabulous!
- After working with other companies, working with Belong was a breath of fresh air. No more script-reading offshore call center support agents. No more responses to e-mail with conflicting information. No more convoluted applications and processes. Just knowledgeable people with straightforward answers. Love it!
- They have been in contact with me since I first inquired about the home. They also assisted me with my application..
- I had high hopes when I recommended my Mother move into our Belong-managed home, but unfortunately our experience has been extremely frustrating from the very beginning. The property was not move-in ready. We discovered numerous maintenance and cleanliness issues, including dirty flooring, a dishwasher that contained debris and broken glass, damaged equipment, electrical concerns with intermittent flickering lights, a non-functioning laundry room vent, damaged drain pan, deteriorated exterior outlet covers, doors that would not latch properly, carbon monoxide detectors needing replacement, and several other repair items throughout the home. We documented these issues thoroughly with photographs and videos and promptly reported them to Belong. Since then, the experience has largely been one of repeated delays, poor communication, and a lack of follow-through. We have spent weeks sending emails, providing documentation, waiting for updates, and rearranging our schedules for appointments that either resulted in more “reviews” instead of repairs or, in one case, a complete no-call/no-show from a scheduled repair company. On top of that, Belong has still not applied the credit that was promised to my mother’s account, and even basic information, such as our mailbox number, has required repeated follow-up. I believe it’s important to acknowledge people who do their jobs well, and Enrique Gonzalez deserves recognition. Unlike our previous experience, Enrique texted in advance to let us know he was on his way and arrived exactly when he said he would. He was personable, courteous, patient, and professional throughout the visit. He took the time to listen carefully to every concern we raised, thoroughly inspected the property, took photographs of the issues, answered our questions, and demonstrated that he was knowledgeable about the repairs that need to be addressed. His professionalism was greatly appreciated and was the most positive service experience we have had with Belong thus far. My frustration is not with the individual professionals who are trying to help. It is with the overall management of the repair process. Homeowners and residents should not have to repeatedly follow up, wait weeks for action, or continue living with unresolved issues after they’ve been properly documented. I sincerely hope Belong improves its communication, accountability, scheduling, and follow-through. Reliable property management is measured not by promises, but by consistent action. At this point, we are still waiting for the repairs to be completed and for Belong to fulfill the commitments that have already been made.
- I had an outstanding experience working with Carl Mataushek throughout my rental application process. From start to finish, Carl provided exceptional customer service, clear communication, and genuine professionalism. He was incredibly responsive, patient, and always willing to answer my questions in detail. Even when the application process became more involved, Carl stayed proactive, kept me informed every step of the way, and made what could have been a stressful experience feel smooth and manageable. What impressed me most was how much he genuinely cared about helping me find the right home. He went above and beyond to ensure everything was handled efficiently and treated me with respect and kindness throughout the entire process. If you're looking for someone who is knowledgeable, reliable, and truly committed to providing excellent service, I highly recommend Carl Mataushek. He is a tremendous asset to Tricon, and I couldn't have asked for a better experience. Thank you, Carl, for making my move such a positive one!
- Despite the reason of my conversation with Mariana- I appreciate her care, understanding and willingness to resolve a situation with the best outcome for me. She’s very professional and polite.
- I just got off of a call with our concierge at Belong Home, Agustina Knaus. She's easy to talk with, a great listener and communicator. She's prompt and responsive, friendly, very smart, and works hard for both myself as an owner as well as for the satisfaction of my tenants. Agustina is very solution oriented, I've had other concierge contacts that have since moved on, and she's by far the best one I've worked with!
- I had an appalling move-in experience with Belong at one of their rental properties in the Bay Area. Prior to moving in, we pointed out several necessary repairs during our walkthrough and were assured they would be resolved. We were explicitly told by the team—including our Move-In Specialist—that items like window repairs, outlet replacements, lightbulb replacements, blind/carpet replacements, deep cleaning, and an inspection were complete. Upon moving in, only partial interior painting had been done. The house was left filthy with food stains on kitchen appliances, foul odors in the washrooms, and severe water leak/mold issues under the kitchen sink. Communication was a nightmare. Despite booking packers and movers weeks in advance for 9:00 AM on our move-in date and being promised our lockbox code the night before, no code arrived. We arrived at 10:45 AM, sent multiple urgent emails, and sat on hold with their emergency helpline for over 20 minutes. We didn't receive key access until 11:44 AM, forcing us to pay an extra $100 in hourly mover fees plus extra tips. To make matters worse, half the house had no power when we entered. Turning on the stove illuminated lower-floor lights while leaving the upper level dark—a severe habitability and safety hazard. Belong continuously deflected blame onto the utility company, even though an electrician confirmed Belong had logged an open request with them days before our move-in. Belong knew about the power failure in advance, yet failed to inform us proactively so we could delay moving. Instead, they charged full rent for an uninhabitable home. The onboarding and concierge teams provide virtually no real support, take days to reply, and routinely log off without resolving tickets. Do not fall for their polished marketing—their actual property management, customer support, and execution are completely broken.
- Great! Thank you for your,
- Great Customer Service ` Friendly & Helpful !
- Great staff very helpful and great customer service
- I killed your fast responses
- Very Good excelente
- Excellent service. Highly recommend.
- Laura was absolutely great! Scott made sure we had all our drinks on time! Atmosphere was amazing, food was even better! Hats off as I will most certainly be back!
- Amazing customer service by Gabriel. Knowledgeable, responsive and accomodating for some Special requests we had. 5 star experience!
- It was a pleasure working with Julieta. She provided clear instructions, communicated promptly, and was professional throughout the entire project. The overall experience was smooth and hassle-free. I appreciate the opportunity to work together and would be happy to take on future projects for them. Highly recommended!
- I contacted them a few weeks ago but decided to go with another property management. After I told them we went with another property management they started spam calling a few times a day every single day for couple weeks now. If I can attach a screenshot of the call history to this post I would've. I'm so glad I didn't go with them.
- Very nice company and always in communication
- We've had a positive experience working with Belong, especially with Mr. Juan Galindez. Throughout our interactions, Mr. Juan has been professional, transparent, and easy to work with. He has always taken the time to clearly communicate expectations and discuss ways to build a stronger working relationship. We appreciate his responsiveness, honesty, and willingness to collaborate. His approach has helped build trust and made working with Belong a positive experience. We value Belong's commitment to quality and look forward to continuing our partnership. We'd also like to thank Mr. Juan for his professionalism, transparency, and continued support.
- After one amazing year, I’m leaving solely because my homeowner is selling the property and I couldn’t find a Belong home at my daughter’s HS area. Thanks Belong team for all the support and happy moments of my family with you.
- Serena from belong is really very helpful and I really enjoyed working with her.
- They are very helpful, have excellent communication, and genuinely care about helping people the right way. I believe they are a great company.
- I like the service
- The whole experience was amazing they walked me through the steps and made sure to clearly communicate where I was at in the process which helped ease my anxiety would highly recommend everyone on the belong team!!!
- Belong Home has been absolutely wonderful to work with. They bring a level of care and professionalism that is hard to find these days. Whenever something comes up, they are always willing to go above and beyond to find a solution and ensure a smooth experience. Their customer service is top-notch, and I truly appreciate their dedication.
- Belong made it so easy and efficient through the entire application process! Communication was clear with quick replies! We appreciated everyone we worked with and felt fully supported!
- My experience with belong has been nothing sort of a terrible one. From the first day I noticed some major red flags being rushed through my lease signing process. I was told if I did not sign right away the home would stay available and it would go to the next approved application. After viewing the house there were some things I noticed around the house that needed to be properly handled I.e the bath tub was completely chipped of paint, the walls had large scratches and marks on them as well as one of the closet door missing a handle. I was told this list was going to be sent over and handled I even made sure to follow up that these things were being properly handled. 6 days before my move in I guess there was a miscommunication between belong and the home owner on how the water was supposed to be billed since finding this out belong tried to spring a $75 monthly flat fee that I did not agree to on to my lease after not agreeing to sign a new lease and getting it in writing two days before my move in that the apartment would still be ready for me to move in without me signing a new lease I got a message the day before move in that they would not proceed with my move in until I signed a new lease or terminated mine because of an mistake on their end. It wasn't until my actual move in day that this situation was sorted out and I was given permission to move in under the executed lease. There was a hold up with sending the access code because they needed to confirm I paid my security deposit that I sent over days before, so I did not receive access to the home until 4:20 pm the day of my move in. If you think it stops there it doesn't sadly, after they delayed the move in process until it was time for me to go to work I then went to go attempt get access into the home at 1 am, and found out upon trying to enter that they did not give us all the proper keys so we were not able to enter the home on our proper move in date this caused issues with not being able to let the gas man in and having to reschedule that also resorted in us having to find a place to stay for the night since it couldn't be resolved at 1am. Upon moving in the list of things I mentioned and was told would be properly handled, nothing but the door handle was handled. There were multiple holes in the wall one around 2/3 inches. There were animal feces completely blocking the back stairs leading to the back yard, I had multiple light fixtures that did not at all work I.e living room, bedroom as well as the kitchen light. Also had an old eviction sticker left on my front door and you can tell the walls have not been wiped down or repainted there was hair and old food residue on the walls. They mentioned send over a pro to fix the issues but these were all issues belong had over two weeks to make sure were well running. Sorry for the long review but as you can tell this has been everything but a smooth and enjoyable move in I am extremely disappointed in how belong handles their tenants
- Belong Home has been absolutely wonderful to work with. They bring a level of care and professionalism that is hard to find these days. Whenever something comes up, they are always willing to go above and beyond to find a solution and ensure a smooth experience. Their customer service is top-notch, and I truly appreciate their dedication.
- I'm very happy because the guy who was helping us it was a good
- It was nice speaking with Juan. Hope we will join your vendor network soon.
- Great! This is the best experience
- Gianella really helped me through the process. I finally got a home I know will be perfect for my family. Gianella also advocated for me on deposit amounts, and got back to me via email, text and calls whenever I had a question!!
- I feel like we got a lot accomplished.
- Andrew was wonderful and so was Dean.
- Gianella was very helpful and did a great job. She made it very easy and simple. She responded quickly and answered all of my questions. She made sure I was comfortable and ready for this transition in a professional but yet appropriately personal way.
- It was very easy and they were very helpful! They were quick with their responses and reliable.
- Do not use this service. It's a joke. The monthly cost doubled from the original agreement. The first rent payments took months before I was paid. They rent was set to low for the area. They keep the renter waiting so long for a dishwasher replacement I just took care of it my self. I have scheduled to talk to a person 3 times and never gotten a call. I'm pretty sure it's a scam of some kind. Horrible experience for both the owner and the renters
- George is always helpful and follows up on issues so that there is a resolution.
- My Leasing Advisor Leslie Villasis Mayuri was Magnificent! I applied for multiple hones, the first home already had a lease in progress, owner declined on tgec2nd, and she was able to get me scheduled 1st to tour on the 3rd - which happened to be the best of them all. Excellent customer service, patient, great at communicating, and a really nice person. Will refer everyone to her and Belong Homes.
- The process was easy and seamless. Samuel was friendly, polite, and efficient
- Fast and painless process with helpful and happy people to help!
- So easy and great!
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner