Rashadd was great and very informative! Gave me the information to apply. Very professional and courteous with answering my questions. House was very clean and it smelled very welcoming. Very nice presentation and great people that are behind the scenes making it happen! I know I would definitely recommend this company of anyone needs a management company!
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Great service, better people
- amazing compny
- I had a wonderful experience renting a house through Belong. The entire process was easy, thorough, and well organized, and their team walked me through everything step by step. The app and website were both clear, intuitive, and simple to use, which made the rental experience smooth and stress-free. The people we worked with were excellent, especially Gianella. I would strongly recommend Belong to anyone looking for a convenient and supportive way to rent a home.
- She is so easy to talk to
- A good experience overall.
- In the months that I’ve interacted with George, he has proven to be a highly effective concierge. In fact, in the past few weeks, I’ve engaged George to coordinate numerous issues and corrections to my errors, including the annual inspection, home maintenance, retrieval of an errant package, and replacement of a ceiling fan in my rental property. As usual, George is prompt in his responses and follow-ups and has made several sound recommendations that have been very effective. I feel I’m in good hands and would highly recommend him as the concierge for my recent referral (a long-time friend) to manage his rental property through Belong. Thanks
- Great interaction with George MoranIn the months that I’ve interacted with George, he has proven to be a highly effective concierge. In fact, in the past few weeks, I’ve engaged George to coordinate numerous issues and corrections to my errors, including the annual inspection, home maintenance, retrieval of an errant package, and replacement of a ceiling fan in my rental property. As usual, George is prompt in his responses and follow-ups and has made several sound recommendations that have been very effective. I feel I’m in good hands and would highly recommend him as the concierge for my recent referral (a long-time friend) to manage his rental property through Belong. Thanks
- Gianella was energetic and helpful in answering questions, which made the experience welcoming and less stressful. Overall impressed with Belong and their team of professionals and would happily work with them again!
- I started renting with Belong around 2 months ago and it has been one of the worst living experiences of my life. Within 2 months we’ve had 9 maintenance requests. The ac, oven, fan, yard, and sink were broken at move in when all of this should’ve been caught by an inspection. Since then the ac has broken again (one of the VIPs is claiming that it didn’t break but I have pictures as proof), the garage door broke, and the washing machine broke twice (the VIP is claiming we overloaded it even after I told her it was an empty self clean cycle but she is continuing to say that I overloaded it). I’m afraid they won’t fix the washing machine again. It took 15 emails of me reminding them that the yard was said to be unsafe by a professional for them to get it looked at. The sink also took a month to fix for no reason. The (occupied) house was rekeyed after the start of our lease. Not to mention the fact that we still don’t even have all of the keys. I originally posted a Trustpilot review, but the VIP who answered included my name when I wanted to remain anonymous. I had to ask her at least 5 times to remove my name before she said that she couldn’t even though I still have emailings saying that she had edited her review before. I even suggested she delete and repost her response without my name and she refused. Instead she told me to “completely delete the review altogether, as it does not reflect the actual facts of what has transpired…” Nothing I have said was untrue and I do not believe that a business should ever tell a reviewer to delete their response. The VIP has insulted us many many times. She has been repeatedly unprofessional and disrespectful. She continues to insist that we do things that we said we do not feel comfortable doing. She refuses to answer questions. She repeated suggested that we end our lease 11 months early instead of fixing our issues. We have been asking for a phone call to sort everything out and she is refusing. We called someone under her (who was leagues more professional than the VIP) and she agreed that we needed to speak to the VIP. The VIP is still refusing to call us and just continues to insult us. This is not appropriate behavior for any adult, but especially a business If the VIP speaks to renters this way there is no hope for this company. If you are looking to rent with Belong pray to God you don’t have any issues because the higher ups will insult you instead of helping you and they won’t answer your questions (although they’ll try to gaslight you into saying they have) I am restating this again since things have to be spoken multiple times to the people in the company, but I do not want my name attached to this review. I consider the publishing of my name to be a breach of privacy and if you want to appear that you care for your renters sense of safety then you will leave my name off of the review this time Edit: Wow. Even after stating multiple times that I do not want my first name attached to this Tami Silks still refuses to give me the anonymity that I requested. It is not respectful after I had explicitly said that I do not want it. Tami has been extremely unprofessional in private towards us. If the VIP won't respect their renters, who will
- Great experience communicating with Juan and the BelongHome team. Juan was professional, responsive, and very helpful throughout the vendor onboarding discussion. Although we were unable to move forward due to their current vendor requirements, the process was handled respectfully and professionally. We appreciate the communication and hope to have an opportunity to work together in the future.
- Nice informative punctual
- We were a little late, but still, he's a very nice person, it was a pleasure to meet him.
- The staff member in charge of our group tour of the property was on time and very professional while also able to answer any and all questions that we had about the property.
- We had the pleasure of exploring a beautiful residence with a group. The real estate agent exhibited exceptional politeness and patience throughout the entire process.
- Very resourceful, available at all times
- Customer service is great!!
- George is simply fabulous!
- After working with other companies, working with Belong was a breath of fresh air. No more script-reading offshore call center support agents. No more responses to e-mail with conflicting information. No more convoluted applications and processes. Just knowledgeable people with straightforward answers. Love it!
- What a nightmare working with this company! They messed up the lease duration, messed up our move, their staff stole from us leading to cops coming over in the middle of the night, and every single day, they behave like an extortion agency, with no one on point to provide support or address our issues. Would never recommend to anyone ever! I wonder how these organizations run and how their CEOs assess customer satisfaction
- They have been in contact with me since I first inquired about the home. They also assisted me with my application..
- I had an outstanding experience working with Carl Mataushek throughout my rental application process. From start to finish, Carl provided exceptional customer service, clear communication, and genuine professionalism. He was incredibly responsive, patient, and always willing to answer my questions in detail. Even when the application process became more involved, Carl stayed proactive, kept me informed every step of the way, and made what could have been a stressful experience feel smooth and manageable. What impressed me most was how much he genuinely cared about helping me find the right home. He went above and beyond to ensure everything was handled efficiently and treated me with respect and kindness throughout the entire process. If you're looking for someone who is knowledgeable, reliable, and truly committed to providing excellent service, I highly recommend Carl Mataushek. He is a tremendous asset to Tricon, and I couldn't have asked for a better experience. Thank you, Carl, for making my move such a positive one!
- I had high hopes when I recommended my Mother move into our Belong-managed home, but unfortunately our experience has been extremely frustrating from the very beginning. The property was not move-in ready. We discovered numerous maintenance and cleanliness issues, including dirty flooring, a dishwasher that contained debris and broken glass, damaged equipment, electrical concerns with intermittent flickering lights, a non-functioning laundry room vent, damaged drain pan, deteriorated exterior outlet covers, doors that would not latch properly, carbon monoxide detectors needing replacement, and several other repair items throughout the home. We documented these issues thoroughly with photographs and videos and promptly reported them to Belong. Since then, the experience has largely been one of repeated delays, poor communication, and a lack of follow-through. We have spent weeks sending emails, providing documentation, waiting for updates, and rearranging our schedules for appointments that either resulted in more “reviews” instead of repairs or, in one case, a complete no-call/no-show from a scheduled repair company. On top of that, Belong has still not applied the credit that was promised to my mother’s account, and even basic information, such as our mailbox number, has required repeated follow-up. I believe it’s important to acknowledge people who do their jobs well, and Enrique Gonzalez deserves recognition. Unlike our previous experience, Enrique texted in advance to let us know he was on his way and arrived exactly when he said he would. He was personable, courteous, patient, and professional throughout the visit. He took the time to listen carefully to every concern we raised, thoroughly inspected the property, took photographs of the issues, answered our questions, and demonstrated that he was knowledgeable about the repairs that need to be addressed. His professionalism was greatly appreciated and was the most positive service experience we have had with Belong thus far. My frustration is not with the individual professionals who are trying to help. It is with the overall management of the repair process. Homeowners and residents should not have to repeatedly follow up, wait weeks for action, or continue living with unresolved issues after they’ve been properly documented. I sincerely hope Belong improves its communication, accountability, scheduling, and follow-through. Reliable property management is measured not by promises, but by consistent action. At this point, we are still waiting for the repairs to be completed and for Belong to fulfill the commitments that have already been made.
- Despite the reason of my conversation with Mariana- I appreciate her care, understanding and willingness to resolve a situation with the best outcome for me. She’s very professional and polite.
- I just got off of a call with our concierge at Belong Home, Agustina Knaus. She's easy to talk with, a great listener and communicator. She's prompt and responsive, friendly, very smart, and works hard for both myself as an owner as well as for the satisfaction of my tenants. Agustina is very solution oriented, I've had other concierge contacts that have since moved on, and she's by far the best one I've worked with!
- Great! Thank you for your,
- Great Customer Service ` Friendly & Helpful !
- Excellent service. Highly recommend.
- I killed your fast responses
- If I could give this 0 stars I would and I hate to say that and be that person but my experience with this company was extremely unprofessional and deceptive to say the least. My husband and I applied for a home we thought we loved based on the details given in the Ad listed. We both paid $69 to apply for this home. Mind you I am newly pregnant with our first baby which is why we are urgently trying to upsize. Therefore, I don’t have an extra $140 to throw out the window like I basically did trusting that this company was truthful. I spoke with Ignacio and 3 other individuals (who did not give me their names) on THREE separate occasions before someone decided to disclose extra information that was NEVER included in the ad regarding several restrictions on the home. Basically told me we would have no access to the yard, the garage, and only to the top level. Several major reasons why we applied for the home in the first place. again NONE of this was listed or detailed in the ad and NOT ONE person decided to disclose this until AFTER we spent our money on our applications. This was our first experience with this company and one of our first times applying for a home in the area and it frustrated and disappointed us beyond belief. I’ve contacted them several times and they’ve basically said they can’t guarantee a refund and are sorry for their mistakes. If you are looking to work with this company … DONT. they are deceptive, inflexible, and not at all understanding from my experience. I’ve gone back and forth with them explaining that the last thing I want to do is write a review about my negative experience, trying to give them time to do the right thing and they have not delivered at all on their end. Save your time, money, and sanity.
- Great staff very helpful and great customer service
- Very Good excelente
- Laura was absolutely great! Scott made sure we had all our drinks on time! Atmosphere was amazing, food was even better! Hats off as I will most certainly be back!
- Amazing customer service by Gabriel. Knowledgeable, responsive and accomodating for some Special requests we had. 5 star experience!
- Very nice company and always in communication
- It was a pleasure working with Julieta. She provided clear instructions, communicated promptly, and was professional throughout the entire project. The overall experience was smooth and hassle-free. I appreciate the opportunity to work together and would be happy to take on future projects for them. Highly recommended!
- After one amazing year, I’m leaving solely because my homeowner is selling the property and I couldn’t find a Belong home at my daughter’s HS area. Thanks Belong team for all the support and happy moments of my family with you.
- We've had a positive experience working with Belong, especially with Mr. Juan Galindez. Throughout our interactions, Mr. Juan has been professional, transparent, and easy to work with. He has always taken the time to clearly communicate expectations and discuss ways to build a stronger working relationship. We appreciate his responsiveness, honesty, and willingness to collaborate. His approach has helped build trust and made working with Belong a positive experience. We value Belong's commitment to quality and look forward to continuing our partnership. We'd also like to thank Mr. Juan for his professionalism, transparency, and continued support.
- Serena from belong is really very helpful and I really enjoyed working with her.
- ⭐ 1 out of 5 stars UPDATE- October 13, 2026: Belong has responded and stated that the contractor has received the placement part and that they are working to schedule the repair. I appreciate the portable A/C units that were provided as a temporary measure and the recent communication. However, as of today, the central A/C system is not permanently repaired. I will update this review again once the central A/C is fully repaired and functioning properly. My family and I have had a very disappointing experience with Belong regarding the central air-conditioning system in our rental home. Since moving in, we have repeatedly reported that the central A/C is not cooling the house properly, yet the problem has still not been permanently repaired. This has caused significant discomfort and frustration for my family, especially during Florida’s hot weather. Although there have been visits and temporary measures, what we need is a properly functioning central A/C system, not a temporary solution. We have been patient, cooperative, and have communicated the problem several times, but after months of waiting, the issue remains unresolved. We pay our rent and expect essential systems in the home to be maintained properly and within a reasonable time. I am extremely disappointed that my family has had to go through this for so long. I hope Belong will finally take this matter seriously and complete a permanent repair of the central A/C system. My rating reflects our experience up to this point, and I will update my review if the issue is fully resolved.
- They are very helpful, have excellent communication, and genuinely care about helping people the right way. I believe they are a great company.
- Belong Home has been absolutely wonderful to work with. They bring a level of care and professionalism that is hard to find these days. Whenever something comes up, they are always willing to go above and beyond to find a solution and ensure a smooth experience. Their customer service is top-notch, and I truly appreciate their dedication.
- I like the service
- The whole experience was amazing they walked me through the steps and made sure to clearly communicate where I was at in the process which helped ease my anxiety would highly recommend everyone on the belong team!!!
- Belong made it so easy and efficient through the entire application process! Communication was clear with quick replies! We appreciated everyone we worked with and felt fully supported!
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner