Belong has been taking care of my rental property and so far, it’s been a very positive experience. Would recommend to future tenants anywhere. Everyone was helpful, super on top of things, and really polite! It’s rare that you get great customer service like this.
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Belong sets the gold standard in property management. Their thorough resident screening and quick response to maintenance issues make everything seamless. I highly recommend them!
- I got this team very helpful and fast responsive
- Mi experiencia fue exelente por qué el personal contestan todas las preguntas rápidamente y exactas y precisas a lo que las personas quiere saber, muchas gracias.
- She replied my emails very quickly and clearly. She is a reliable staff. Thanks for her support.
- Maintenance guy was really good and quick
- everyone was really helpful and kind. would definitely recommend.
- Rodrigo was extremely professional as our new concierge and communicated with all persons! He provided information to all of in a timely manner and was very responsive and caring as a homeowner! Also, we have our unit for sale and Rodrigo introduced himself to our realtor providing immediate intervention! Bravo!!!
- Belong is responsive, kind, understanding, and patient and provides the best service. I am as a tenant is super satisfied and happy
- I was skeptical about using a property management company, but Belong exceeded my expectations. They’ve been professional, responsive, and transparent. I appreciate how they care for my home and keep everything running smoothly.
- This was an easy process with a combination of quick technology and a personal touch.
- Quick and to the point service. These folks were great in helping us look into moving and taking a tour of the house we were looking at. Very friendly and professional, and even though we didn't get the place we were looking at (someone else was in line first for it) they still reimbursed us for our application fee, which I thought was very cool of them. They made everything so easy and hassle-free and I would highly recommend. Thank you guys for being so awesome!
- Daniela from the member support team has been nothing but great for us so far during our renting experience. All issues or concerns are addressed quickly and I can get a response from her at almost any time during the day. She makes the renting process much easier and I don’t have to worry about things taking forever to be resolved.
- As a renter, my experience with Belong has been nothing short of stellar. From start to finish, the process has been seamless and enjoyable. The application process was impressively swift, allowing me to find a home I truly love without any unnecessary delays. The team at Belong deserves special praise—Marcelo, Jiffy, and Estevie were absolutely fantastic. Their support made all the difference, guiding me through every step with professionalism and care.The move-in experience was just as great, setting a positive tone for what I’m confident will be an excellent ongoing journey with Belong. One thing that really stands out is how quickly they respond to inquiries—it’s clear they value their renters and prioritize communication. I couldn’t be happier with my decision to rent through this platform. Highly recommend Belong to anyone looking for a top-notch rental experience!
- So lucky to have Renzo as my concierge. Very happy to be A Belong member. Loving my new place!!
- I had an issue with the Payout for my Rental. I messaged through the app and the representatives from Belong helped me get the issue resolved even during the weekend. Kudos to Diana and team for all the help. Great people to work with for all your property management needs!
- Great energy and vibes
- Bruno has been of great help throughout our lease renewal process. They have been prompt in responding to any queries or changes in communication that we may have had on the side and have supported us to get to a stage where a smooth renewal process can go through.
- Miguel has been a great and responsive manager.
- Exactly what was expected thank you very much
- February 27, 2025 The only challenge was being able to see the home sooner. Preferred to be contacted via text verses email. I do not sit in front of my email all day. Thank you
- Belong has completely transformed my experience as a landlord. They found great residents, manage all maintenance, and handle everything professionally. Their team is responsive and keeps me updated every step of the way. Worth every penny!
- Well coordinated by alejandro for fixing issues. He made overall fixing of the really smooth. Thanks
- Very thorough explanation, kind salesman
- Excellent, Hector and Jiffy deserves a thumb up👍🏽
- The agent was really patient and flexible with us throughout the whole process of renewing the lease!
- We arrived early but where still able to tour the property with no problems
- I am writing this review to share the incredibly disappointing and frustrating experience I have had with Belong since the day I moved into my apartment. My experience with Belong has been nothing short of a nightmare, and I strongly advise both renters and homeowners to avoid their services at all costs. From the beginning, Belong’s leasing team demonstrated a shocking lack of knowledge regarding local and federal leasing laws and policies. Their inability to provide accurate information led to confusion and misinformation about my rental options. This negligence not only impacted my decision-making but also left me feeling deceived and trapped in a situation that was entirely avoidable. One of the most deceptive practices I encountered was with Belong’s promotion of the SCAM deposit-free option. At first glance, this seemed like a convenient alternative to a traditional security deposit, but the reality was far different. This so-called deposit-free option requires renters to pay a monthly fee throughout the entire lease term. What Belong conveniently fails to explain is that these payments do not contribute towards a security deposit, nor can they be applied to future expenses if the lease is renewed. Instead, renters are faced with the choice of continuing to pay these fees indefinitely or switching to a traditional deposit—essentially throwing away money month after month. Over time, these fees can accumulate to an amount far greater than a standard deposit, all while providing no benefit to the renter. It’s nothing more than a predatory cash grab designed to line Belong’s pockets. Beyond the financial exploitation, the maintenance services provided by Belong have been utterly unacceptable. I have lived in my apartment for over 13 months, and despite countless work orders and repeated conversations with multiple Belong employees, I still do not have operational blinds in my home. Even after escalating the issue to their so-called "VIP Member Relations Lead," I received nothing but the same recycled update of “no update.” This complete lack of urgency and accountability has left me feeling neglected and unimportant as a tenant. At this point, it is clear to me that Belong is nothing more than a fancy slumlord. They present themselves as a modern, customer-focused company but fail to deliver even the most basic standards of property management. Instead, they prioritize squeezing every possible dollar from their tenants while providing subpar living conditions and inadequate support. I urge anyone considering renting through Belong or hiring them as a property management company to RUN in the opposite direction. The headaches, hidden fees, and blatant disregard for tenant needs are simply not worth it. Do yourself a favor and choose a reputable, transparent, and responsive property management service instead. Save yourself the money, the stress, and the disappointment that inevitably comes with choosing Belong.
- Isabella provided prompt and proactive assistance with my lease. She simplified the application/signing process, and she kept track of my progress to ensure everything was completed as quickly as possible.
- Belong made renting my home effortless. They quickly found qualified residents and have been on top of every maintenance issue. I love the peace of mind I get knowing my property is well cared for by true professionals.
- Nice house and nice person who showed it. He was kind enough to come back for us and show us the house
- Renzo continues to exceed my expectations. So happy to be a Belong Family member. Loving my new place.
- I recently referred a friend to Belong Home and was inquiring about my referral reward. Daniela was fantastic—she contacted me immediately and followed up with the referral team. She kept me updated throughout the process, and before I knew it, the deposit was in my account! I highly recommend Belong Home, not just because of the reward, but because of the excellent, hassle-free service they provide. It's a truly smooth experience all around!
- Enjoyed working with Alonso
- It was easy, the inspector was very nice and friendy
- The customer service is outstanding and prompt!
- Thank you, Daniela, for your assistance. You are amazing!
- I have enjoyed working with the good folks at BELONG! Most especially when it comes to finding awesome tenants: Y'all are the supreme leaders! Thanks! I look forward to talking soon.
- She was wonderful, professional. I can't find the proper words to describes her kindness.
- The representatives were very attentive and helped so much!
- great service.
- I had an outstanding experience working with Geraldine from Belong. She was incredibly professional, responsive, and proactive in addressing my concerns. She not only provided timely updates but also ensured a smooth and hassle-free resolution. Her communication was clear, courteous, and solution-oriented, making the entire process seamless. I truly appreciate her dedication and customer-focused approach. Highly recommend working with her
- Isabella is amazing! Very responsive and attentive. Looking forward to enjoying my new home here in TX!
- Process is very simple. We were done in 25 min
- Since moving out of L.A., I’ve had the incredible experience of using Belong Home, and I can't say enough good things about it! They take care of my tenants like family and handle everything we need with such ease. We've got some exciting projects lined up, and I absolutely trust Belong Home to make it all happen!
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner