Sebastian took great care to answer all my questions. He wasn’t pushy at all and let me know he would be checking back in.
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Luciana did an amazing job handling a repair in the home we rent. There were many hiccups which she handled amazingly and timely. She always responded to me very fast and got all of my questions answered
- As homeowner, support team from belong is very good. They provided update on my case daily and I feel appreciated.
- Great commuication
- The customer service are was very responsive. Plus gave a clear and accurate answer.
- Abel was very thorough with explaining the process of Belong and answered all of our questions. Abel was flexible with our schedule in meeting with us virtually. He always answered our email promptly and updated us on pending items.
- Prompt service also representative followed up ensuring service was completed
- Awesome Experience. Process from start to finish was swift and transparent.
- Love the way Belong engages with property owners like me. I really liked the extensive communication, and reaching out to me for all decisions. During onboarding a new Tenant, there are lots of questions back and forth and they made both the prospective tenant and owner clear on the options
- Bruno was the best,patience gave me time to think and figure out things ..he's exceptional..I'm really satisfied with his service..looking forward to speak with him in any matter..he's incredible.
- Quick and easy.
- Highly recommend them to anybody looking to rent their homes. The team is very professional, confident, friendly to work with. They are the best at their job and that gives me the best reason to only recommend them to anyone I know.
- Great follow up from Geraldine. Very attentive. Was able to enhance the property at my expense. So happy being a Belong Family and property enjoying so much as a renter!!
- The process was quick, fellow by a phone This is the best experience I have since I started looking for a house to rentAlthough I’m actually looking for a house in Pittsburg Thank you
- Very proactive approach.
- Very quick response time with helpful information that addressed all my questions and proactively addressed common questions people had even thought I didn’t ask myself.
- I do not think there was a problem with the sprinkler, but the landscaper is excellent. Thank you
- Very responsive
- Grate customer service experience. Was very impressed with continuous follow ups and updates.
- The Belong Home team is extremely professional and efficient at what they do. They found excellent tenants for our property quickly and at a great rate. Throughout the entire process, they were helpful, responsive, and maintained a high level of professionalism. We highly recommend Belong Home for anyone looking to lease their property!
- We were able to get in out of the property with all our inquiries answered...thanks again to Maunika
- Communication was clear, swift and effective. Congratulations.
- Belong made renting my home effortless. They quickly found qualified residents and have been on top of every maintenance issue. I love the peace of mind I get knowing my property is well cared for by true professionals.
- I had a great experience working with Daniel M on potentially listing my property on Belong. He’s checked in with me monthly leading up to my move-out time without being pushy, and always answered my questions thoroughly in writing. When I had doubts about something he would consult his team to give me the clarification I needed. In the end, I went with a sale instead of rental, all due to market factors, but Daniel M helped me feel they would be a nice choice if I went with rental.
- Erika is very professional and thorough on the inspection
- Issue was resolved in a timely manner professionally.
- Quick and easy and response time was fast.
- I'm satisfied with the service,
- Renzo has great follow up. Geraldine great follow up. Lucky to be apart of Belong!!
- Alvaro answered every question I had and was super nice and patient. He was kind and helpful.
- Very thorough!
- The final step in our departure from a rental property was sorting out the security deposit, which had to be approved by the owner. This encountered a delay, but our concierge Jessica stayed with it and kept us informed. We're very satisfied with the result.
- Friendly contractors, in and out with minimal interruption
- Connor was very knowledgable about the business, gave helpful answers, listened well and was engaged throughout the conversation
- The communication and reply was easy and quick response
- The host was very nice and was knowledgeable about the property. They made us feel very comfortable and more informed then when we started.
- The tour was great. Love the house and location. Tour guide was already there when I arrived. Still had many things inside but it sort of gave me a sense of what I could fit into the space.
- Everything customer service!
- Belong is brutal! We attempted to contact them for months regarding a house for rent on Contour Drive in Austin. We would repeatedly receive only robot responses or nothing/never answering our question. We finally went to an open house and the woman who was showing the house was rude/seemed annoyed by even the simplest of questions. She did not know the answer to anything about the home. She finally took our information and indicated that a specific woman would be calling us right away. That never happened. This house has been on the market for awhile and it seems like “Belong” isn’t doing their due diligence to get it rented for the owner. Very disappointing.
- Everything is great thank you Belong Team.
- Isabella was the best! She was so helpful. This is my first time moving into a new home and she made the process feel so light! Any questions I had she was there to answer and her communication was excellent!
- Leslie Mayuri was an outstanding service provider to us today. She has a great sense of caring for her clients, and any question she could not answer she promised to get an answer for us. She explained all the details clearly and set us up for success with this application/lease. Thank you for hiring her, she is a model for your whole team!
- The inspector did a through inspection pointing out specific of the things that was left to be done
- Sam and her peers are always on top everything and very nice to me.
- This page is completely real, at first I didn't know it and I had my doubts but then you talk to them and you realize that they are very responsible, I recommend it, Now I can settle in the house I rent thanks to them
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner