The first conversation was articulate and brief. She passed me on to Luca who familiarized me with an overview, answered my initial questions and assured me a sample estimate and online pamphlet would arrive today. Straight to the point without trying to sell me until I am ready.
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- The whole process from touring the unit to receiving the lease agreement was smooth and Marcelo was very helpful and communicative!
- Diego has been very helpful and proactive as my concierge in helping me resolve a HOA noncompliant issue. He kept great communication with me and HOA throughout the process
- After discovering a small error on the website (reporting that a lease renewal had been forwarded early to the tenants w/o owner review...), Belong was very proactive in assuring me that the renewal was still several months away and I maintain final rent approval. Some of the communiques with my concierge had also not been forwarded, and this too was addressed immediately. My concierge contacted me quickly and all concerns were resolved. I'm very happy with Belong's willingness to keep the homeowner fully in the loop and up-to-date.
- Finding a place to live can be very stressful, especially when the circumstances make it an emergency. When the future is unknown, it is critical to have great communication on these important processes. Marcelo was fast and detailed in his communications, and he responded to every one of our needs. It is hard to put into words how important and meaningful that was for us. Thank you, Marcelo and your team.
- Good service and take my concerns seriously.
- Extremely quick responses and very helpful when it comes to solving issues or even just small questions we may have
- Customer service was great and very helpful!
- Belong has been super. There contractors excellent. Had a bad light fixture in kitchen, converted to LED , great work.
- My member Success Lead Diego was really helpful and understood my concerns 100%.
- The agent was very friendly, did not get in our way at all and seemed to do a thorough job
- Excellent work!!!
- Tenant issues were handled quickly without me worrying about it
- Great follow up from Renzo, great service from contractor Leo , had a kitchen light with no ballest (sp). Night and day with new LED light. Belong is great. My new home feeling every day like home !!
- Our tour guide was very informative Appreciative of his assistance for the second time
- Excellent work!
- We've always appreciated belong customer service, they are diligent to work on the tickets, plus the on-time rent paid every month! The best property management out there.
- Helpful advice. Professional people who know how to deal with any issues related to Property Management. Quick, efficient, effective.
- Great experience
- He was responding immediately 😊
- She’s great thank you Silvana!
- The whole Belong team has been very communicative and worked with us to get everything situated in a timely manner. I appreciate Carlos’s help and consistency throughout the process.
- Both coordinator and plumber met all expectations, I expected the service would be done in 2 days but it took about an hour! Would recommend!
- Silvana is great she help a lot thank you Silvana.
- Mario was fantastic, worked tirelessly and his work was really good
- Harold - great customer service and ensures everything is taken care of. Very processional and goes out of his way to make sure all needs are met in a timely manner.
- Silvana M. Davila is always keen to help us by being prompt, polite, and having a good spirit. She has helped me on multiple occasions, delivering outstanding results. It has been a pleasure working with her!
- Good quality of service.
- Very eficiente, good communication.
- This is my 3rd year with Belong. Belong made leasing easy for me and they were able to negotiate the best price. They are also able to take care of maintenance at a right cost.
- Renzo was super helpful and quick to resolve the issue.
- I am really satisfied with this company.
- Had a follow up to thermostat issue, resolved with replacement. Heater stays at 66 and finally place feels comfortable Thanks Renzo is awesome and supplier who did this work great
- Renzo on top of repairs, follow-up. Been a great place
- Marissa was outstanding to engage with. She contacted me back right away after calling in and helped me. I am grateful for Belong Home, thank you for the outstanding service.
- Attentive and Excellent Assistance.
- I love the fact Belong representatives are always on your side from smallest request to the biggest task to handle, they constantly are in communication and keeping you in the loop. I appreciate their flexibility, attention to detail and just professionalism. I have been working with them for 3+ years now and they have always been amazing to work with.
- The agent was very pleasant and helpful, she answered our questions, concerns to the best of her abilities. I was told that she would check into my questions and concerns. Unfortunately I didn't hear anything about those after I visited the property. I did give it a few days to allow time to gather information ect. I did get my answers when I emailed them and got a response rather quickly. That was very helpful. As for some other companies still yet have responded to similar questions and concerns so I really appreciate the agency staff members for their support and services..Overall I'm very pleased. I can't speak on behalf of how things are handle after I apply for a property.
- Very professional
- The guy knows what he is doing, thanks then I hope I could culd cualify to rented
- Very fast and responsive. Best I’ve seen so far in the 3.5 years I’ve been renting with belong
- I am impressed from their first conversation as they ensure the punctuality, friendliness and sharing information.
- Daniella was very quick to response to my inquiry and concerns. She was awesome throughout the process from beginning to end. Even on short notice she arranged the tour for me to view the house where I met Monica. Both Daniella and Mounika were amazing. Thank you for all your help Daniella and Mounika.
- I want to note that the technician who came by to repair our shower head did an incredible job. He was very knowledgeable in the skill, he explained to us what the problem was, and also when he was going to fix the issue, etc.
- Nice move out assistant
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner