I've been renting my home with Belong for about six months, and what I appreciate the most is how much they simplify everything. I'm not the kind of person who enjoys dealing with the nitty-gritty of property management, like vetting residents, scheduling maintenance, following on up repairs, etc. Belong takes care of all of that for me.What really surprised me was how thorough their resident screening process was. The residents they placed in my home are great: pay on time, respectful of my rental, and friends with the neighbors. It feels like Belong cares as much as I do about finding great residents for my home.If you're a homeowner who values your time and wants peace of mind, I couldn't recommend Belong more. They're easy to work with, gave me a smooth experience so far, and I highly recommend them.
4.5 Out Of 5
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What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
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Loved by homeowners and residents
- Good, and be connected by zillowAnd I feel relaxed .And my gool is to find a house to rent in oakland area near San leandro, because my friends and our families live near this building 823 Woodson dr. So please help me and family to go forward to rent this nice house and secured area. Best regards to you and all staff of belong whether I rent the house or not.
- Allyson, Hector, and Angel were all very helpful and quick to respond! They did a great job finding answers to our questions and helping us through the minor hiccups that cropped up.
- Silvana is wonderful to work with. She is always professional, friendly, and goes above and beyond. I can't recommend Belong and Silvana highly enough.
- I was hesitant before renting out my home for the first time, but Belong made the whole process way easier than I expected. They found great tenants quickly and took care of everything: maintenance, rent, vetting the tenants, taking care of move in, etc.The best part was their guaranteed rent program. When my tenants lost their job and couldn't pay rent for two months, Belong took care of it. I was relieved! My account manager is super responsive and on top of things, and I feel like they keep me in the loop on things that matter, and keep me out of things that don't.All in all, 5 stars. Thanks!
- There's an art and a science to good home care. Belong threads that needle by providing a great app and a personal touch. Anything I or my renters need is a few taps away, but my concierge is there to make sure everything is running smoothly.
- Marcelo was Amazing!!! So professional, very responsive, and was always so happy to answer any and all questions. The application process is very straightforward and easy to navigate. I would highly recommend using Belong to rent your next home!!!! 5 stars+
- Company contributes to homeless crisis by discriminately raising the rental criteria to unreasonable standards like you must have 700 credit score and have co-signers that make 6.6x the rent. They discriminate and turn away viable renters. My co applicant owned two homes and could buy another still told her she need a co-signer. I’m usually not one to leave reviews but I was appalled by my experience and the way we were handled as applicants. Avoid any experience with Belong it’s a waist of your time.
- Belong team did an excellent job in coordinating and scheduling the mid-year lease with my tenant. Very prompt and helpful answering all my questions regarding this matter.
- I’ve had a really positive experience with Belong. Their team is very responsive and keeps me updated on any issues that come up with my property. I like that they make everything so simple and easy to manage, which is important for me since I don’t live nearby. It’s been a relief to have them handle things.
- I’ve been using Belong for almost a year, and it’s been a solid experience so far. They are quick to respond to my questions, and I appreciate how they take care of the little things, like scheduling repairs and inspections. It’s nice not having to micromanage every detail myself. Overall, I’m happy with how they’ve been managing my property and keeping things running smoothly.
- Working with Belong has made renting out my home much easier than I expected. They handle everything from finding tenants to maintenance so I don’t have to worry about day-to-day issues. What I appreciate most is the clear communication and quick response times. I feel comfortable knowing my home is in good hands, and that gives me peace of mind as a homeowner.
- Marcelo provided clear communication and was very flexible to work with. Even though my partner and I passed on the rental we both would gladly work with Marcelo again.
- After having some not-so-great experiences with other property managers, Belong has been a breath of fresh air. They’re easy to work with and seem to really care about keeping both me and my tenants happy. Maintenance requests are handled well, and I always know what’s going on with my property. It’s been reassuring to know that I don’t have to worry about anything major slipping through the cracks.
- Belong has been taking care of my rental property for a few months now, and so far, it’s been a very positive experience. They found great tenants quickly, and I’ve been impressed with how efficiently they handle everything. I don’t feel stressed or overwhelmed, which is exactly what I wanted from a property management company. It’s been a good decision for me to go with them.
- Continuously dropped the ball with getting my place ready from the prior tenants to new tenants. They missed the inspection, had wrong few estimates, couldn't get vendors in time to fix and clean so I handled it all myself while still paying their ridiculous fees. They were regularly slow to respond and passed you from one person to another. There are other competitors in the market. As soon as one provides good service for landlords, the rest will go bankrupt.
- Belong did a great job renting this property. They responded to our requests promptly and efficiently. Some requests needed an extra visit but overall the quality was superb and I enthusiastically endorse Belong. Would recommend to future tenants anywhere.
- In my journey as a landlord, I have found a trusted partner in Belong. Their approach to property management is not just about transactions; it's about building relationships. They have taken the time to understand my needs as a landlord and have consistently delivered services that exceed my expectations. Their attention to detail, from tenant screening to property maintenance, reflects a deep commitment to ensuring that both landlords and tenants have a positive experience. Belong's approach has brought me peace of mind and confidence in my rental property's success.
- Wow, just wow! Belong has completely blown me away with their incredible service! I've been a landlord for several years, and I've never had such a smooth and enjoyable experience renting out my property. From the get-go, Belong was super proactive in marketing my house and finding the perfect tenants. They handle everything with such enthusiasm and efficiency – it's like they've got property management superpowers! My tenants are happy, I'm stress-free, and my rental income has never been better. Belong is the real deal, folks!
- I cannot recommend them. The agent showing the home was good however it is impossible to fill out the application. Then after I finally was able to I never received a call about the results ????
- Was pretty good. Communication went well, also the expectations and timelines of moving in and everything went well. My move-in specialist was on top of the whole process, very responsive, especially with urgent matters. All in all it was a good process and smoothless move-in
- I've been using Belong for over six months now, and I can't recommend them enough! As a first-time landlord, I was nervous about renting out my home, but Belong made the whole process so easy and stress-free. They found great tenants for my property, and they've been fantastic at handling all the little details, from maintenance to rent collection. It's such a relief to know that my property is in good hands and that my tenants are happy. If you're looking for a property management company that's friendly, efficient, and really cares about you and your tenants, look no further than Belong!
- As a landlord, I have had the pleasure of working with Belong for the past year. Their professionalism and dedication to excellence have been evident in every aspect of their service. Belong has efficiently managed the rental process for my property, ensuring that it was marketed effectively and that the tenants were thoroughly vetted. They have also been outstanding in their communication, keeping me informed and involved in decision-making while also taking care of all tenant inquiries and concerns promptly. The team at Belong has truly made property management a hassle-free experience for me. I highly recommend their services to any landlord seeking a reliable and professional property management company.
- They not only insulted me by telling me I couldn't afford a property I was trying to rent they had the audacity to tell me that a certain price was the lowest a homeowner was willing to go. One day later on ZIllow and Belongs website the price drops 280 a month. When I called and asked for that price Belong stated that their system automatically drops price and that they need the homeowners authorization to rent it at that price. That is completely wrong as any homeowner has to authorize a No Lower Than price they are willing to accept prior to any property management company advertising their home. Also someone has to physically log into Zillow and Belongs websites to update prices - THEY DO NOT AUTO UPDATE. I also asked for the brokerage license that they work under and was told that the representative did not know how to get that information. So essentially BELONG representative consistently lied, have little to no experience, and are not even qualified to be advertising/leasing homes. So beside being insulted, lied to, and then treated like a number, its really not good to rent your property through this company or use them at all. They obviously do not take the time to have good customer service and everyone is just a number to them! Finally upon deciding that I was actually going to use their service to rent a home, Belong decided to rent the home to someone else and had the audacity to try and offer their services to find a different home for me. Terrible waste of time with a Company that has no care about customer service.
- The team at Belong as very accommodating to my specific requirements and let me move into the home a week after signing the lease while getting all of the changes done. So far so good and I'm having a very positive experience.
- My issue was transferred to Tyler who is in charge of BelongX. He very clearly explained how to use the system and how to get my rent deposited ASAP. I got paid and I'm happy!
- Absolutely god awful. Wouldn’t recommend this company to my worst enemy. Worst experience I’ve ever had with a company in my entire 12 years of renting. The employees here are incompetent. Communication sucks. Tried charging me outrageous amounts for a screen and fan remote. I thought I was being punked the last year with how awful and stressful this entire experience was. For the sake of your sanity run as far away as possible from this company.
- I rented my home through Belong and they did a very good job with everything. I used a different company in the past and had a soso experience. Now with Belong after almost one year of working together things seem to be going very well.
- I truly appreciate the people at Belong who helped me find a home. The process was smooth and they guided me through it. Tina in particular was a pleasure to work with.
- Belong manages my property in Fremont. My tenant requested a service for a running toilet on May 26, and Belong sent out a vendor on May 31. Their selected vendor charged $151.54 for labor, $100 for parts (quoted just a flapper)! (Then Belong tacked on $70.53 for service fee.) The last running toilet repair cost was $93.45 (on March 26, 2023). I have repaired running toilet myself / purchased flappers. A single flapper ranges between $6 to $15 (even a kit including fill value and flapper ranges between $11 and $28) at Home Depot, so I cannot understand why their vendor charged $100 for a flapper. Even I can replace the entire valve and flapper in 30 minutes (have done a few before), so I cannot understand how labor cost was $151.54. When asked for vendor information, Belong cited "policy" and cannot release information.
- Finding a good property manager can feel like striking gold, and with Belong, I feel like I truly hit the jackpot. Their responsiveness is nothing short of exceptional. No matter how big or small my inquiry, they're always just a quick email or phone call away, and their replies are lightning-fast.
- I've been thrilled with Belong since they started managing my property. They're incredibly responsive, always addressing my maintenance requests promptly and efficiently. Their communication is excellent, keeping me informed about everything from scheduled inspections to minor repairs. But what truly sets them apart is their proactive approach. They anticipate potential issues and take steps to prevent them, saving me time and worry. For example, when I mentioned a slight leak in the bathroom, they immediately sent a plumber and even followed up to ensure everything was fixed properly. It's clear that Belong genuinely cares about their tenants and property owners. I feel confident handing over the reins of my home to them and highly recommend their services to anyone looking for a professional, reliable, and responsive property manager.
- The entire process of moving in was a struggle due to Belong. Nothing worked right. From hidden costs regarding HOA that weren't disclosed before lease signing, to failure to update your access codes to the building (leading to me being locked out on move-in day), to not providing the keys needed to access the garage/garbage area, to failure to initiate the Inspectify process. Belong was grossly unresponsive when I needed them, and served to be more of a hindrance than a help when they did respond. If I had to sum up what Belong could improve on, I would simply say "Get your act together"
- The belong team made the leasing and move in process very easy. I appreciate that most things are done via the app/ websiteThe staff are all very helpful and friendly, and I look forward to working with them as a tenant
- If you're a tenant and Belong is in charge of the property do not sign a lease and live there. It will be nothing but headaches, lack of communication, and no accountability on their part. We moved in and the apartment was never clean professional and prepared prior to it. No bothered to reach out about anything. I documented in detail all the deficiencies of the property. It's very clear that all the wear and tear of the previous owner and his family living here was never worked on. Drill holes in the walls, damage to the floor molding trim, paint buckets left, and I can go on.No one at this company cares and we have been an afterthought. Disappointed does not begin to explain the way Belong and its employees' performance has been. It's taken 3 weeks just to get our dishwasher fixed. Having a tech company in the property management space has to be one of the worst ideas to be implemented ever.
- Overall a positive experience, the app is pretty intuitive. Given our high speed timeline to get into the house it was overall smooth. The inspection process was very thorough, which I’m thankful for, but there were some things that were unclear and it would have been beneficial to have someone walk through it with me.
- We reported to Belong Home that’s we have no hot water on May 2, 2024 after their vendor technician visit in their attempt to fix a diverter valve issue with shower that was reported in 3/19/2024. Belong was not able to get issue resolved and we are told to basically shower in cold water and their supervisor refused to get on phone to discuss temporary alternate lodging. Belong denied our request for temporary lodging despite not able to tell us when this repair can be fixed. They called not having hot water as “ inconvenience”.They are poorly managing maintenance requests. We waited for almost 2 month for our initial shower diverter issue to be repaired. Appointment was finally made on 5/2/24, and I took day off from work, but no one showed up. This was the 2nd no shows for maintenance request. Belong fails to follow up timely and when I called to inform about no show, rep - Camila said there’s a lot of issues happening with their vendors and we are not the only one. Other problem with Belong is that they would schedule visits without calling us on our availability, which to me is insane . But we accommodated without complaining because we wanted issue to be fixedAnother incident was where the rental unit washer broke down and we also had to wait for 2 months for them to to repair. First visit was useless because they sent out a technician that has no knowledge of Bosch appliance.When we first signed lease 2 yrs ago for this unit with Belong, they had a great internal team which I believe had own internal maintenance . They were knowledgeable and prompt. Since beginning of last years, it seems that they changed to a call center in Mexico and these people have no clue about SF regulations and vendors. They said they would dispatch out work orders and if not one responds, there is nothing they can do. It does not make sense, because I asked why would they not actively look for vendor if there is no response. When this internal change happened, I don't even know who my success lead is managing our account. No introduction. And with this hot water issue, our new lead, Lizete, messaged me in Spanish, which I don't speak. The level of incompetence. They have been awful to work with. No follow up in timely manner. So, read other reviews that are recent stating how bad Belong is managing properties before you sign lease with them. Or Homeowners, be aware that you will end up with their incompetence sending out vendors who are not competent and damaging your unit .My hot water issue remains unresolved and been waiting for supervisor to call since May 2, 2024.
- Navigating through their rental listings was effortless. This team simplified the quest for my ideal home. Diverse options, seamless process! We would absolutely work with Scot again. Highly recommended!
- Scheduled virtual tour and no one contacted me. Wrote emails, texted and left a message. Then I read the reviews and realised that they weren’t going to reply
- Belong made renting a joy! Their platform is a win-win for homeowners and renters. I'm pleased with the service provided by Belong, especially Kelly. I've recommended Belong to my friends if they are looking for a property management firm.
- They rent not move in ready units. They do not complete work orders, saying waiting on approval, which is a lie. I moved in 3 weeks ago and still don't have blinds or toilet paper holders or towel rods. Living like I am camping out. Too many contacts so no one follows through. Rent from them, just know, you are on your own. Might as well just buy versus rent. You'd be paying less.
- This team made finding my dream home a breeze! Their renting options are diverse and the process was smooth.I absolutely would use again and recommend to others.
- Renting through Belong has been an effortless experience. The convenience of their online portal and their exceptional communication have made the process seamless. As a resident, I feel fully supported and valued by Belong, and I confidently recommend them to others.
- I fell for Belong due to the amazing marketing and sales and rented out by condo through them. When the tenants were moving out after the end of their lease, I had to repeatedly call and email Belong to finally get responses and the inspection done. The inspection report mentioned everything was in order (only a cleaning when next tenants came was recommended), but we later found that the tenants did not leave the house in a clean state, had drilled holes in the wall, and stuck tapes on walls. When I mentioned this to Belong they claimed it was my responsibility and did nothing to give my house back in the same condition it was rented out. Terrible company. Most agents know nothing, and takes days to respond to you. When they do, it’s not helpful either and they don’t take care of your house like they promise.
- As a first-time homeowner, I had concerns about renting out my property. However, with Belong's team of experienced professionals, they were able to provide me with the guidance I needed throughout the entire process. Their frequent updates and communication have instilled in me a strong sense of confidence in their management abilities. I am glad I hired this team!
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner