Was pretty good. Communication went well, also the expectations and timelines of moving in and everything went well. My move-in specialist was on top of the whole process, very responsive, especially with urgent matters. All in all it was a good process and smoothless move-in
4.8 Out Of 5
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Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Or Go Straight To The Team That Fixes It
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- I've been using Belong for over six months now, and I can't recommend them enough! As a first-time landlord, I was nervous about renting out my home, but Belong made the whole process so easy and stress-free. They found great tenants for my property, and they've been fantastic at handling all the little details, from maintenance to rent collection. It's such a relief to know that my property is in good hands and that my tenants are happy. If you're looking for a property management company that's friendly, efficient, and really cares about you and your tenants, look no further than Belong!
- As a landlord, I have had the pleasure of working with Belong for the past year. Their professionalism and dedication to excellence have been evident in every aspect of their service. Belong has efficiently managed the rental process for my property, ensuring that it was marketed effectively and that the tenants were thoroughly vetted. They have also been outstanding in their communication, keeping me informed and involved in decision-making while also taking care of all tenant inquiries and concerns promptly. The team at Belong has truly made property management a hassle-free experience for me. I highly recommend their services to any landlord seeking a reliable and professional property management company.
- They not only insulted me by telling me I couldn't afford a property I was trying to rent they had the audacity to tell me that a certain price was the lowest a homeowner was willing to go. One day later on ZIllow and Belongs website the price drops 280 a month. When I called and asked for that price Belong stated that their system automatically drops price and that they need the homeowners authorization to rent it at that price. That is completely wrong as any homeowner has to authorize a No Lower Than price they are willing to accept prior to any property management company advertising their home. Also someone has to physically log into Zillow and Belongs websites to update prices - THEY DO NOT AUTO UPDATE. I also asked for the brokerage license that they work under and was told that the representative did not know how to get that information. So essentially BELONG representative consistently lied, have little to no experience, and are not even qualified to be advertising/leasing homes. So beside being insulted, lied to, and then treated like a number, its really not good to rent your property through this company or use them at all. They obviously do not take the time to have good customer service and everyone is just a number to them! Finally upon deciding that I was actually going to use their service to rent a home, Belong decided to rent the home to someone else and had the audacity to try and offer their services to find a different home for me. Terrible waste of time with a Company that has no care about customer service.
- The team at Belong as very accommodating to my specific requirements and let me move into the home a week after signing the lease while getting all of the changes done. So far so good and I'm having a very positive experience.
- My issue was transferred to Tyler who is in charge of BelongX. He very clearly explained how to use the system and how to get my rent deposited ASAP. I got paid and I'm happy!
- Absolutely god awful. Wouldn’t recommend this company to my worst enemy. Worst experience I’ve ever had with a company in my entire 12 years of renting. The employees here are incompetent. Communication sucks. Tried charging me outrageous amounts for a screen and fan remote. I thought I was being punked the last year with how awful and stressful this entire experience was. For the sake of your sanity run as far away as possible from this company.
- I rented my home through Belong and they did a very good job with everything. I used a different company in the past and had a soso experience. Now with Belong after almost one year of working together things seem to be going very well.
- I truly appreciate the people at Belong who helped me find a home. The process was smooth and they guided me through it. Tina in particular was a pleasure to work with.
- Belong manages my property in Fremont. My tenant requested a service for a running toilet on May 26, and Belong sent out a vendor on May 31. Their selected vendor charged $151.54 for labor, $100 for parts (quoted just a flapper)! (Then Belong tacked on $70.53 for service fee.) The last running toilet repair cost was $93.45 (on March 26, 2023). I have repaired running toilet myself / purchased flappers. A single flapper ranges between $6 to $15 (even a kit including fill value and flapper ranges between $11 and $28) at Home Depot, so I cannot understand why their vendor charged $100 for a flapper. Even I can replace the entire valve and flapper in 30 minutes (have done a few before), so I cannot understand how labor cost was $151.54. When asked for vendor information, Belong cited "policy" and cannot release information.
- Finding a good property manager can feel like striking gold, and with Belong, I feel like I truly hit the jackpot. Their responsiveness is nothing short of exceptional. No matter how big or small my inquiry, they're always just a quick email or phone call away, and their replies are lightning-fast.
- I've been thrilled with Belong since they started managing my property. They're incredibly responsive, always addressing my maintenance requests promptly and efficiently. Their communication is excellent, keeping me informed about everything from scheduled inspections to minor repairs. But what truly sets them apart is their proactive approach. They anticipate potential issues and take steps to prevent them, saving me time and worry. For example, when I mentioned a slight leak in the bathroom, they immediately sent a plumber and even followed up to ensure everything was fixed properly. It's clear that Belong genuinely cares about their tenants and property owners. I feel confident handing over the reins of my home to them and highly recommend their services to anyone looking for a professional, reliable, and responsive property manager.
- The entire process of moving in was a struggle due to Belong. Nothing worked right. From hidden costs regarding HOA that weren't disclosed before lease signing, to failure to update your access codes to the building (leading to me being locked out on move-in day), to not providing the keys needed to access the garage/garbage area, to failure to initiate the Inspectify process. Belong was grossly unresponsive when I needed them, and served to be more of a hindrance than a help when they did respond. If I had to sum up what Belong could improve on, I would simply say "Get your act together"
- The belong team made the leasing and move in process very easy. I appreciate that most things are done via the app/ websiteThe staff are all very helpful and friendly, and I look forward to working with them as a tenant
- If you're a tenant and Belong is in charge of the property do not sign a lease and live there. It will be nothing but headaches, lack of communication, and no accountability on their part. We moved in and the apartment was never clean professional and prepared prior to it. No bothered to reach out about anything. I documented in detail all the deficiencies of the property. It's very clear that all the wear and tear of the previous owner and his family living here was never worked on. Drill holes in the walls, damage to the floor molding trim, paint buckets left, and I can go on.No one at this company cares and we have been an afterthought. Disappointed does not begin to explain the way Belong and its employees' performance has been. It's taken 3 weeks just to get our dishwasher fixed. Having a tech company in the property management space has to be one of the worst ideas to be implemented ever.
- Overall a positive experience, the app is pretty intuitive. Given our high speed timeline to get into the house it was overall smooth. The inspection process was very thorough, which I’m thankful for, but there were some things that were unclear and it would have been beneficial to have someone walk through it with me.
- We reported to Belong Home that’s we have no hot water on May 2, 2024 after their vendor technician visit in their attempt to fix a diverter valve issue with shower that was reported in 3/19/2024. Belong was not able to get issue resolved and we are told to basically shower in cold water and their supervisor refused to get on phone to discuss temporary alternate lodging. Belong denied our request for temporary lodging despite not able to tell us when this repair can be fixed. They called not having hot water as “ inconvenience”.They are poorly managing maintenance requests. We waited for almost 2 month for our initial shower diverter issue to be repaired. Appointment was finally made on 5/2/24, and I took day off from work, but no one showed up. This was the 2nd no shows for maintenance request. Belong fails to follow up timely and when I called to inform about no show, rep - Camila said there’s a lot of issues happening with their vendors and we are not the only one. Other problem with Belong is that they would schedule visits without calling us on our availability, which to me is insane . But we accommodated without complaining because we wanted issue to be fixedAnother incident was where the rental unit washer broke down and we also had to wait for 2 months for them to to repair. First visit was useless because they sent out a technician that has no knowledge of Bosch appliance.When we first signed lease 2 yrs ago for this unit with Belong, they had a great internal team which I believe had own internal maintenance . They were knowledgeable and prompt. Since beginning of last years, it seems that they changed to a call center in Mexico and these people have no clue about SF regulations and vendors. They said they would dispatch out work orders and if not one responds, there is nothing they can do. It does not make sense, because I asked why would they not actively look for vendor if there is no response. When this internal change happened, I don't even know who my success lead is managing our account. No introduction. And with this hot water issue, our new lead, Lizete, messaged me in Spanish, which I don't speak. The level of incompetence. They have been awful to work with. No follow up in timely manner. So, read other reviews that are recent stating how bad Belong is managing properties before you sign lease with them. Or Homeowners, be aware that you will end up with their incompetence sending out vendors who are not competent and damaging your unit .My hot water issue remains unresolved and been waiting for supervisor to call since May 2, 2024.
- Navigating through their rental listings was effortless. This team simplified the quest for my ideal home. Diverse options, seamless process! We would absolutely work with Scot again. Highly recommended!
- Scheduled virtual tour and no one contacted me. Wrote emails, texted and left a message. Then I read the reviews and realised that they weren’t going to reply
- Belong made renting a joy! Their platform is a win-win for homeowners and renters. I'm pleased with the service provided by Belong, especially Kelly. I've recommended Belong to my friends if they are looking for a property management firm.
- They rent not move in ready units. They do not complete work orders, saying waiting on approval, which is a lie. I moved in 3 weeks ago and still don't have blinds or toilet paper holders or towel rods. Living like I am camping out. Too many contacts so no one follows through. Rent from them, just know, you are on your own. Might as well just buy versus rent. You'd be paying less.
- This team made finding my dream home a breeze! Their renting options are diverse and the process was smooth.I absolutely would use again and recommend to others.
- Renting through Belong has been an effortless experience. The convenience of their online portal and their exceptional communication have made the process seamless. As a resident, I feel fully supported and valued by Belong, and I confidently recommend them to others.
- I fell for Belong due to the amazing marketing and sales and rented out by condo through them. When the tenants were moving out after the end of their lease, I had to repeatedly call and email Belong to finally get responses and the inspection done. The inspection report mentioned everything was in order (only a cleaning when next tenants came was recommended), but we later found that the tenants did not leave the house in a clean state, had drilled holes in the wall, and stuck tapes on walls. When I mentioned this to Belong they claimed it was my responsibility and did nothing to give my house back in the same condition it was rented out. Terrible company. Most agents know nothing, and takes days to respond to you. When they do, it’s not helpful either and they don’t take care of your house like they promise.
- As a first-time homeowner, I had concerns about renting out my property. However, with Belong's team of experienced professionals, they were able to provide me with the guidance I needed throughout the entire process. Their frequent updates and communication have instilled in me a strong sense of confidence in their management abilities. I am glad I hired this team!
- Having a company play the role of intermediary between home owners and renters is good. And taking care of the issues faced by renters. We're glad Belong is there to respond to our tenants' requests.
- They were usually unresponsive. Was reallly hard to get in touch with their service techs and they did unnecessary work on the house. Worst company 8 have ever worked with.
- Belong has shown exceptional professionalism and efficiency in managing my property. Their extensive knowledge of the real estate market has been instrumental in maintaining my property and attracting suitable tenants. I am extremely satisfied with their services.
- The house is fantastic, and we absolutely appreciate having Hunter as our property manager. He's not only responsive but also excels in open and clear communication, making our living experience all the more enjoyable.
- Quick response to inquiries and very fast application processing - house lease was executed quickly. However rentail house was not exactly move in ready. Multiple issues including dirty floors, hanging electric wire in a closet, dirty closets and window frames, missing keys, broken lightbulbs, dirty microwave and so on. Likeluy no pre move in walk through peformed by Belong
- Sean is an amazing Member Success Lead and deserves a pay raise! Sean has stayed positive, proactive and transparent with me. I am really satisfied! I would recommend this management company to any investor. I am especially satisfied when I don't have to hear from you all (including tenants). Finding a property management team that could find great tenants was extremely important to me and Belong has done great in that. Britt was able to provide me with the answers to my question I had about how Belong helps with home selling. She has a great wealth of knowledge in this field of work. Sean and Britt are great! They make me feel confident in building my trust in Belong to do the job I am paying the management company to do. I am happy.
- We are very happy with the support and service provided by Belong Home. I have been recommending it all my friends. Avery and Danielle are amazing at their work. They are always proactive and go above and beyond to help us out. I am glad that we chose Belong.
- Wow. This review has been a long time coming and it feels good to finally vent. I was looking for a property management company for a few weeks and stumbled upon Belong. The first week of talking to Belong, everything was smooth. I liked the people. But once I gave them the keys to my place, everything went downhill. First, it took over two months to get my property rented because the initial price was too high. Not sure if that's normal... But it got worse from there. It was REALLY hard to get a hold of them. I was never able to even talk to my rep or hear her voice because she never answered the phone. When you call, someone at a call center picks up, and they try to get in touch with the rep. it always that "she was busy" and they'd "leave a message". You can email them, but it can take up to 1-2 days to get a response. Imagine you need to get in contact with them ASAP... good luck. For example, a tenant complained about the stove not working. I emailed them to try to replace the stove instead of trying to fix it (and avoid paying their $200 "service fee") BUT it took them 3-4 days to get back to me, after the service had been completed. Then in the email, they didn't even acknowledge all of my concerns. (I still had to pay the service fee).They also overcharge for the fixes. I got quoted $800 for a small sink repair until I noted the high price and they were able to lower it to $600 or so (can't find the receipt right now). But it gets worse, and this time I found the receipts -- I paid $391 for a new garage remote, $271 for a new lightbulb in the garage, and $285 for fixing a fridge ice dispenser. The sad thing is Belong even said they could replace the garage remote for FREE just to keep the tenant happy. Obviously didn't happen...I've made request to renovate which actually went okay. Their contractors are overpriced and I had to call them again to fix an issue with the shower sliding door but the other work was decent. One thing that annoyed me though is I asked for some painting and a sliding drawer in the kitchen but instead they just gave me a standard door (not sliding like I'd asked). I was so over them at that point I didn't mention it.Belong is a company that's ran like a startup that's growing too quickly for its own good. They do not care about your house. There are definitely some good people there... but overall I'd describe their service as impersonal and unprofessional.I could go on because I have more bad experiences but in short -- I'm going to end my involvement with Belong after 1 year. I'm a brand new landlord and even I know that property management should be at least a little better. I'm going to manage it myself and to be honest I'm a little bit wary of property management now after dealing with Belong.
- We have been pleased with the tenants you screened for our property and how they are happy to renew their lease 2 years in a row. We are also pleased about how you are responsive to the tenants' requests.
- We had tried touring the a property managed by Belong on a Tuesday. When we arrived, we waited for over 30 minutes and tried contacting someone only to receive no response. About 1.5 hrs after the appt time, we received a call saying the realtor had cancelled last minute BUT DID NOT notify us. They tried to be helpful and said if we could be flexible to view the property in 1.5 hrs. We agreed to shift our plans to accommodate this but once the realtor arrived this second time, he was unable to open the key lock and thus we were STILL unable to tour the property after carving out 3+ hrs of our day. They tried rescheduling us to the Friday only to find CANCEL THE EVENING ON THURS because the property was leased out. Literally was NOT PROFESSIONAL at all when the company’s incompetence screwed us twice to tour the property before it was leased and incredibly inconsiderate about our time and interest.Incredibly unprofessional and incompetent. The company should have prioritized our tour and the application due to the company’s fault for us being unable to see the property when we’ve spent so much time and we were CLEARLY MOTIVATED to rent out the property but we wanted to at least tour the property first.I would not recommend Belong.
- The responsiveness is incredible. I feel completely supported as a tenant! Fast turnaround whenever issues arise and they make renting a breeze. This is how modern leasing should be. I absolutely would use Belong again and highly recommend to others!
- Just horrible all around.Choosing Belong Home to manage one of my rental properties is one of the worst real-estate decisions I have made as a Landlord. They are unresponsive and negligent in their responsibilities to both the tenant and landlord.My rental property was left in a damaged and filthy condition after the tenant moved out and Belong did not even bother to attempt to clean or inspect the property. 7 days went by before I could gain access to the unit (tenant rekeyed locks) only to find a disastrous state inside. As of writing this review they still have not even performed a move out inspection, let alone begin repairs and cleaning which they are responsible for.Do yourself a favor and choose any other property management company. Don’t be fooled into the same mistake I made by the alluring 5% commission. They will end up costing you more in the long run.
- Hunter is calm, thorough & understanding. He solved numerous issues that came up when making upgrades to my Townhouse, and since there’s been Tenants occupying my place. He always has a pleasant demeanor and has earned my trust in him and in Belong!
- If I could give a zero or negative 10, I would. Belong was absolutely HORRIBLE in handling my property, starting from underpricing it by $400. I had to it look up and found that a same unit in my building was going for $3200 instead of the $2800 they wanted me to sign for. Then they brought in horrible tenants who trashed my place thousands of dollars beyond their security deposit. In Belong's exit review, they missed that the tenants had cracked the glass stovetop and even taken one of the refrigerator bins. They even had a picture of the missing bin in the fridge, and they say they don't have to pay for it since their reviewer guy didn't put it in the inspection report. They have been beyond incompetent. It's taken months to get my garage remote back from them, after them telling me they left it in the kitchen (they didn't).
- I was introduced to Belong through a friend. I have to say that I absolutely love Belong. Everyone that I had encountered was extremely nice and efficient. They also choose tenants very carefully through their screening process. So far everything is going great for me.
- Belong very recently sent me a quote of $900+ to fix a dry wall they broke to fix something else. They did not seek my permission to break the dry wall which would cost them > $600 to fix (per the agreement). They broke their own agreement for the second time this year. I would caution other home owners to think before working with them as they break rules very easily, and do not respond well when asked to own the problem.
- We moved across the country into a Belong home, and are so grateful to them for making the transition as easy as possible! We have been in our Belong home two, going on three years now and are so happy with the team! We couldn’t ask for a better property rental company!
- The first time for my appointment to tour this house, the agent forgot my appointment and didn’t show up. When I went to the open house, the agent couldn’t open the door, letting us wait for 20 minutes outside. They charge me $100 for application fee, but rejected my application without any reason although I qualified all the requirements. They said they already found a qualified applicant, but the house is still on the market, accepting new applications. Do not waste your money and submit application to this management company.
- So glad I am reading these reviews before I go any further working with this company. Looks like other people had similar bad experiences to me. I would not recommend this company at all either. I still like the house but just knowing they are its property managers is enough for me to stay away from it, especially after reading the other reviews. I also contacted them regarding a tour and they kept messaging about the open house. I kept saying I know about the open house but was wondering if there was another option as I have a broken foot and need my husband to be home to be able to drive me. After a few emails, this lady called Jane responded that she has scheduled a tour at 5:30 that day and she also sent me a separate email titled: your private tour is confirmed with date and time and mentioned Sarah Nguyen will be there to welcome us. We had to leave the house in a hurry at my dog’s dinner time and the height of rush hour. It took us nearly an hour to get there in traffic and no one was there to “welcome” us! I called and after about 15 minutes, this lady says oh Sarah was there and showed the house to some family and she left and she thought that was her only appointment, blah blah. Anyway, stay away from a company who is incapable of simple scheduling, something your phone calendar is even capable of!
- Do you like throwing money away? How about waiting 8 days to 1 month for urgent issues to be fixed? Well look no further and use this company! Where do I start? How about when I paid for November’s rent in mid October only to find out as I was moving across the country in the beginning of November to not have access to the keys to our new rental! That was a joy, especially having movers on the way and not knowing if I’ll have access to my own place I paid rent for 8 days previous. And then the homeowner's brother dropped off the remainder of the keys randomly. Or when we finally got access to the keys we open the door to find one of the workers randomly in there and unaware we were moving in. Communication at its finest. One of my favorite times when I was out at sea (I’m active duty) my husband messages me saying our AC went out, it was in the evening and hot. I made an urgent request to fix. We had to board the dogs for two days at $200 a night because it was 86 degrees in the house…and then my husband set up our small portable AC unit in the office to have at least one room at a decent temp. Day after day I was constantly reaching out asking if they have a vendor to come and fix the AC (it was upper 90s outside high 80s inside.) I would get the same response, waiting on a vendor bla bla bla. Meanwhile my neighbor had a whole new AC unit put in with a 2 days response time. BY DAY 5 I was furious. My husband had to miss days at work because our portable unit kept freezing up and we had a camera on it to monitor the temperature. Then when the vendor did schedule he ended up canceling at the last minute causing more missed days at work. The vendor said he couldn't get out there for another 5 days. This whole ordeal ended up costing us $1200 with missed work days due to cancelation and dog boarding. The place was inhabitable but of course we were still charged full rent of $3580!!! Even with smaller repair requests the quality was terrible. Our bathroom window would not open because it was broken. The repair guy came and looked at it and said yep its broken and then never came back. I gave up at this point. Now since the AC ordeal we have had ants living in the walls crawling all over the house including areas with no food such as the bathroom wall. They are coming out of electrical sockets. They are everywhere and I put in an order for that A Month AGO. I literally sit in our office room and they crawl on me. Good to know I have extra friends right?! GROSS. All food is secured away and ant traps out but still a major issue. I love how I have to rush to food prep so I don't get ants crawling in my food (extra protein I guess?). I keep asking for updates and keep getting the same response “ we will have someone follow up with you”. Guess what, I'm tired of this. Moving out in a month and cannot wait. The only thing positive I have to say is the customer service is nice but its pulling teeth to get anything fixed because nothing gets done and if so it takes a few times to remind them.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner