Great working with Andres and Belong!
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Nice and nice staff
- Super crew and very informative
- Giovani es muy amable me ayudó mucho
- Very efficient service with great and very responsive customer service. It is nice to have a company that let's clients know they are on top of everything and their actions follow suit!
- I had an excellent experience working with Oscar. His professionalism in communication and his meticulous preparation of the lease renewal paperwork were outstanding. Oscar effectively communicated between me and the tenants, ensuring that all parties were on the same page throughout the process. He made everything clear, organized, and efficient, which made the entire transition smooth and problem-free. I truly appreciated his dedication to providing seamless service, and I would highly recommend him for any property management needs.
- I’ve had over 95% satisfaction rate with belong and it’s staff. The idea of the company and what it represents is outstanding and beneficial to every homeowner along with renters of every budget. I’m sure the employees on the East Coast has it much easier than this West Coast. I’ve had many great experiences and just a few that did not meet my expectations, with that being said, when you take the time to deal with the upper echelon of Management, you’ll get the results you need and encounter some spectacular employees of Belong such as Daniella (5 stars = always above & beyond), Hunter 5*, Karen 5*, and last, but not least Santiago. Daniela is my favorite and provides attention to details and high customer satisfaction which is her goal and I am so lucky to have had her as one of my agents. Here’s to many more years with Belonghome.
- Marcelo resolved the issues quickly and kept communications open. He understood my reasoning and made the changes needed to move forward. He is the one of the main reasons I stayed with Belong.
- Daniela was amazing!! Helpful, thorough and empathetic to my concerns!! 5/5 can't wait to work with belong even further!!
- I had a great experience with Giovanni who was kind to help us out with everything we needed thank you so much
- Daniela helped immensely with the more complicated parts of our tax filing. Very grateful for an efficient, thoughtful response when it comes to our home.
- Got back to me in a timely manner.
- Excellent service
- Easly answered all my questions.
- Daniela was the agent that helped me with my situation, she was very fast and took care of me from the beginning to the end, thank you Daniela, God bless you!
- Everything was handled professionally in a timely manner.
- I've used belong for two years now. Overall, it's been a very good experience. There's been small things but I have a really great rep now. He helps coordinate with residents and is very quick to help if I have any questions!
- Really helpful responsive and considerate I had a payment issue that I need help with and they walked me threw and solved thee problem immediately Thank you so much
- Seamless renewal of lease!
- There was a technical issue in retrieving my tax forms, and the team was incredible about keeping me in the loop on resolution and not closing or stopping work on it until it was resolved. I’ve always had amazing experiences with their support teams!
- Each person I've spoken to at Belong has been very helpful and willing to solve any issue at hand. In this instance, Luis was very communicative and provided me with updates at each step. Same for Renzo for another matter I needed assistance with. I appreciate their customer service and constant follow ups.
- The series was great
- Professionalism, walking through details of what is needed.
- The first conversation was articulate and brief. She passed me on to Luca who familiarized me with an overview, answered my initial questions and assured me a sample estimate and online pamphlet would arrive today. Straight to the point without trying to sell me until I am ready.
- The whole process from touring the unit to receiving the lease agreement was smooth and Marcelo was very helpful and communicative!
- Diego has been very helpful and proactive as my concierge in helping me resolve a HOA noncompliant issue. He kept great communication with me and HOA throughout the process
- After discovering a small error on the website (reporting that a lease renewal had been forwarded early to the tenants w/o owner review...), Belong was very proactive in assuring me that the renewal was still several months away and I maintain final rent approval. Some of the communiques with my concierge had also not been forwarded, and this too was addressed immediately. My concierge contacted me quickly and all concerns were resolved. I'm very happy with Belong's willingness to keep the homeowner fully in the loop and up-to-date.
- Finding a place to live can be very stressful, especially when the circumstances make it an emergency. When the future is unknown, it is critical to have great communication on these important processes. Marcelo was fast and detailed in his communications, and he responded to every one of our needs. It is hard to put into words how important and meaningful that was for us. Thank you, Marcelo and your team.
- Extremely quick responses and very helpful when it comes to solving issues or even just small questions we may have
- Good service and take my concerns seriously.
- Customer service was great and very helpful!
- My member Success Lead Diego was really helpful and understood my concerns 100%.
- Belong has been super. There contractors excellent. Had a bad light fixture in kitchen, converted to LED , great work.
- The agent was very friendly, did not get in our way at all and seemed to do a thorough job
- Excellent work!!!
- Great follow up from Renzo, great service from contractor Leo , had a kitchen light with no ballest (sp). Night and day with new LED light. Belong is great. My new home feeling every day like home !!
- Tenant issues were handled quickly without me worrying about it
- Our tour guide was very informative Appreciative of his assistance for the second time
- Excellent work!
- Helpful advice. Professional people who know how to deal with any issues related to Property Management. Quick, efficient, effective.
- We've always appreciated belong customer service, they are diligent to work on the tickets, plus the on-time rent paid every month! The best property management out there.
- He was responding immediately 😊
- Great experience
- Both coordinator and plumber met all expectations, I expected the service would be done in 2 days but it took about an hour! Would recommend!
- The whole Belong team has been very communicative and worked with us to get everything situated in a timely manner. I appreciate Carlos’s help and consistency throughout the process.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner