Gianella was great! She was fast and efficient and got us in our new home in no time at all! Being able to stay in my home town means a lot to me, and it allows my fiance and I to be stress free in terms of work distance. Thank you so much! We are so excited!
4.5 Out Of 5
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Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someoneâs week, and the ones where we got it wrong.
Reviews are the part of this business we donât get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isnât here yet, Iâd like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
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Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Most positive and easiest experience for us! Customer Service Staff is amazing and they actually respond and help you through the process. Everyone I dealt with was super nice and helpful providing excellent solutions that actually ARE solutions. I am recommending Belong to anyone looking to rent. đ
- Since Victoria took over, communication and follow-up have improved significantly. She is proactive, responsive, and does an excellent job coordinating with all parties to move issues toward resolution. I greatly appreciate her efforts.
- That was a very experienced by talking to the leasing agent and she brilliantly explained and showed me the property
- I honestly donât know what else to do, so Iâm writing here in the hope that a real person will see this and help me. 1404 Hugh Mack Ct, Spartanburg, SC 29303 I have been trying to rent this house for almost two weeks. We tried different accounts, browsers, phones, computers, emails, and every possible way to apply. We sent screenshots of the technical error and contacted support, but we only keep receiving the same generic response: âTry again.â We have tried everything. The company has simply made it impossible to rent this house. I genuinely feel sorry for the owner, because they may be losing money while their property remains unrented because of a technical problem on the companyâs side. I am still interested in this house and ready to rent it. Please pay attention to this message and tell me how I can actually submit my application. Iâm hoping the owner sees this and understands why their house is still not rented.
- I love the house and the yard!!! Itâs exactly what Iâm looking for!!!
- The representative is great, efficient, and helpful. The company is great. Hopefully can do business with them in the future once the requirement of property management is made to be optional.
- The agent was very polite and friendly. She knew everything about the property. She was very knowledgeable.
- Danielle was extremely helpful. Danielle was wonderful. Thank you.
- Gianella was so helpful and friendly throughout the process. She was super responsive with her emails and phone calls! She was also able to answer all the questions we had quickly. When renting a home, it's extremely important to find a company that is willing to go the extra mile. And with Belong, their team was able to excel in every area we needed help with. If you want a great company to rent with, go with Belong.
- Belong has had wonderful communication so far during this process. They have been available for all my questions, which have been numerous. I really appreciate this team.
- Itâs great having AC again living here in Texas. The new unit works so much better than the old one did.
- Thank you for the impeccable service experience! Truly grateful for the expertise shown!
- Their response time was incredibly fast, and even when they didnât have all the answers yet, they kept me updated on what was happening, which put my mind at ease. I never felt frustrated at all.
- Absolute worst rental management company ever! We regret renting a property from them. They did not clean or inspect the house and we have been here a month now and haven't had one day of peace begging this negligent company to fix safety issues. The house has a 20 year old gas stove that won't even heat water and no carbon monoxide detectors near bedrooms. A smoke detector in a bedroom cathedral ceiling has been beeping 3 times every 60 seconds for nearly a month, and they won't come and fix it. It needs to be hardwired and was replaced with a removable battery type. They just charged me for the owners delinquent water bill from before we moved in! We sorely regret renting from Belong.
- They have been extremely supportive and helpful during the management process Very glad to be collaborating with Belong. they are well organized and will reply to my inquiries within 24 hours. great team!
- Communication at the highest level excellent working with the staff
- The communication was great. The accommodated my schedule and the repair man knew how to fix the issue immediately
- Prompt response to message
- I appreciate the procedure that Belong has to determine if your home meets their strict standards for rentability. Kyle, who came to our home to conduct the inspection, was very professional. Nathan, the account executive who has been assigned to us, explains everything in detail and with clarity. he followed up with an email that did the same. Nathan is very professional and courteous. we love our interaction with him and look forward to doing business with him and Belong in the future.
- Perfect service!
- The Belong Team have been and is a Breath of FRESH AIR for me. The entire team has been supportive of me and helping out on the continuing development process of support & making sure I am happy with a nice home.
- Great experience!
- Larry was able to quickly and efficiently onboard two homes for us this year, helping expand our rental portfolio. Weâre grateful to have Belong as a trusted partner, providing professional property management and giving us peace of mind while managing properties across the Southwest. As our portfolio continues to grow, itâs been invaluable having Belongâs support and expertise every step of the way. We look forward to continuing the partnership in the future!
- I have been in the industry for a very long time. This company uses heavy automations that harass you relentlessly even after you have toured, even after you have applied. The responses are not appropriate for the questions being asked. I applied for a rental the night before I toured based on the floor plan and location. The home was brand new. I toured the very next day at 5pm. They continued touring the home even after I was approved and I paid the application fee. It is very difficult to get a consistent person to help you and itâs mostly AI responses in the evening and through the middle of the night. I followed up for several days after being âapprovedâ and was given the run around regarding the homeowners âlack of responseâ. This was not the truth. My application was never presented to the homeowner. This company either lacks the human element for customer service and or misleads both tenants and homeowners in a very questionable manner to collect application fees and continue tours. I will not be renting a home from them and would not recommend them to anyone serious about renting from or as a landlord.
- Very thorough as the entire house was photographed and inspected room by room.
- The clear informations the fast responses the communication
- Realtor was very informative and professional.
- Alan was very polite and had information on ten spot. He was on time and ready to help. I had some questions about corporate housing and he had answers. He was very helpful
- As a vendor for belong we always have no problem getting through and speaking with a representative always a pleasure...
- Daniel provided a detailed response on the next steps how to resolve the issue.
- The owner was there he explained a lot about the apartment and how he customized everything
- Fast to repair my ac. Came out within 48 hours upon my request and fixed it great! đ đ€
- We've had a great application experience with Belong. Hoping that our rental experience is the same!
- The worst company ever Don't trust this company Very bad in everything They left my house in very bad condition A lot of problems a lot of damage bad smell nasty 0 customer service
- Silvana has been extremely helpful and responsive since Belong took control over our property's management and it has been a very welcome change and improvement.
- My Agent,Nic was awesome, very knowledgeable.
- Alan took over our Repair request from another partner. And Alan was persistent with pushing through our repair request for a resolution. Alan had great communication keeping us updated and in the loop every step of the way. Thank you Alan! 10 stars!
- I love the layout of the house. Everything was good
- Silvana is great! She is very attentive and helpful. Belong has a great team đ
- Larry and his team worked very hard and did a wonderful job. They cleaned up the entire backyard from leftover debris, clutter and broken window glass. Great service.
- Me ayudĂł a conseguir mi casa cuando mĂĄs desesperada estaba porque es muy preocupante conseguir una casa pero se lo agradezco por su amabilidad.yo recomiendo ampliamente su servicio y estoy feliz y satisfecha de poder tener ahora un hogar mĂĄs cĂłmodo y confortable
- They have been very supportive and helpful throughout the management process. Very glad to be working with Belong. They are well Managed and will respond to my inquiries within 24/hrs. Great team!
- In the middle of our rental transitioning over to Belong from the previous property management company, there was unfortunately very little communication given to us beforehand regarding the change. Thankfully, meeting and working with Silvana at Belong completely changed that experience for us. Silvana has been incredibly attentive, responsive, patient, and professional throughout the entire process. She has consistently answered our questions quickly, followed up with us, and helped make everything feel much less stressful during a very hectic moving period. Belongâs customer service team and 24/7 phone support were also extremely helpful and informative whenever we needed assistance. Everyone we interacted with was kind, knowledgeable, and genuinely willing to help. Even in the short amount of time we worked together before our move, the communication and support we received made a huge difference. We truly appreciate all of the help, professionalism, and reassurance Silvana and the Belong team provided us throughout the transition process.
- Renting from belong and its been the worst renting experience ive ever had. It's like renting a home from a telemarketing company. There is no local contact at all. From the very beginning there was a huge fiasco with getting into the home which ended up with them attempting to set up multiple locksmiths to get a door handle fixed. Everytime you call them its like calling your cell phone company. You sit on hold for 15 minutes atleast then some random answers that you can barely understand so everytime you call with your issue (and you will have to call repeatedly, trust me) you get a new random person to explain it to. Needless to say they ended up calling out more than one locksmith, including a mystery one that attempted to drill the lock out and left. In the end the door handle had to be replaced. Then they had to pay the locksmith and they kept putting HIM in circles on the phone to get payment until the point where he left, and took the doorknob with him. So i had to go to walmart with all my stuff inside and unpack with a door with a hole where the handle should be and go buy and install a new doorknob myself. This was just the beginning. Each and everytime there is an issue you will fight with them repeatedly. The perks of renting where if something breaks or you have an issue its taken care of? Non existent. They will try and get you to pay for it. I've had a laundry room door that was jimmied up on to its sliding frame so you wouldn't know its broken. It then fell off the first day that has just sitting there for 8 months now because at some point it wasn't worth the back and forth with them anymore. For your well being I implore you to avoid this "company" at all cost. I'm actually shocked that a company this incompetent is even allowed to operate.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner