Belong Home has been absolutely wonderful to work with. They bring a level of care and professionalism that is hard to find these days. Whenever something comes up, they are always willing to go above and beyond to find a solution and ensure a smooth experience. Their customer service is top-notch, and I truly appreciate their dedication.
4.5 Out Of 5
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Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- I'm very happy because the guy who was helping us it was a good
- It was nice speaking with Juan. Hope we will join your vendor network soon.
- Gianella really helped me through the process. I finally got a home I know will be perfect for my family. Gianella also advocated for me on deposit amounts, and got back to me via email, text and calls whenever I had a question!!
- I am fully capable of admitting that when it came to doing my due diligence on belong before we moved in, I failed. I figured that they were simply a middle management group for the purposes of homeowners to have a support network behind them. This is decidedly untrue. The true purpose of this company is to deny, evade, and mistreat the renter. First comes denial, there were and are issues with the home that they simply will not handle. Whether this is because the homeowner is simply too cheap or because belong does not care to fix anything considered non-essential I do not know. They simply continue to not remedy the problems by making the incorrect statement that these issues have been resolved or flat out, telling us that they are going to do absolutely nothing. Second is evasion, throughout the entire time of our tenancy belong has not answered a number of questions. These questions have been asked a significant number of times through email as well as within the app. In each of the responses belong would either respond only to a portion of the question or not answer in any way, shape, or form. Then when later asked the same questions as well as follow up questions for the purposes of clarification, they would simply state that the question had already been answered. Third is mistreatment, during the renting process belong has completed several actions that were either downright insulting or potentially violated the lease. Notably, they failed to address safety concerns in the home as well as placed both us the renters as well as our property in danger. This occurred because they had sent personnel to the property to complete repairs that did not need to be completed, and those personnel insisted upon being admitted and had to be forcibly told to leave. Additionally, they sent people to the property to complete a re-keying after our lease had already started while we were not home and also failing to inform us which may be against the lease. For a separate issue, they insinuated that we lied to them as well as belittled the problem, we had already reported several times. These are but some of the problems that we have had with belong in only a short time period of renting with them. Most recently one of my roommates also posted a review on this site wanting to stay anonymous yet belong decided to post their name without consent on their response to the review. P.S. I know that one of the executives for the company Tami Silks is often the one to respond to these messages. Miss Silks if you have read this far, please respond to my previous phone calls as well as our email trail as you have probably deduced which property we are from. I have already made it very clear that I need to speak with you on the phone in order to resolve several of the pending issues and also you had already expressed that you had been in the process of communicating with the homeowner for some of our issues, such as the garage door key, please get back to me as soon as possible. I will edit this review if and when I get a call back from you Miss Silks. EDIT:::::::: I find it very disconcerting that you were unable to identify our property based off of the details I had included in my review to you. That makes it seem like re keying issues, numerous maintenance issues, and having unanswered questions are common place in belong homes. Per your instructions in your response to the initial posting, I did call your office and leave you several voicemails and have never spoken to you over the phone. Although you acknowledged the voicemails with us over email, you only did so to inform us that you were referring us to someone with less authority, who does not have the full scope of our interactions with belong. Due to the totality of the circumstances, I will be needing you specifically, Miss Silks to call me back at your earliest convenience. EDIT 2::::::::::: We have now had further interactions with the belong team in regards to our home. Today, October 15 we had an interaction over the phone with one of the escalation team Alejandra (who was actually professional) who did address some of our concerns however we still have other concerns, in particular personal issues with Tammy Silks who openly told us over email that she is refusing to call me back at all. She stated in her emails to us that Alejandra will take care of any issue. This is completely unacceptable. It is absurd that a subordinate of Tammy Silks is better able to address my concerns and maintain a positive relationship with the renter. Is absurd that Tammy Silks continues to insult us and call us liars.
- Great! This is the best experience
- I feel like we got a lot accomplished.
- Andrew was wonderful and so was Dean.
- Gianella was very helpful and did a great job. She made it very easy and simple. She responded quickly and answered all of my questions. She made sure I was comfortable and ready for this transition in a professional but yet appropriately personal way.
- George is always helpful and follows up on issues so that there is a resolution.
- It was very easy and they were very helpful! They were quick with their responses and reliable.
- Fast and painless process with helpful and happy people to help!
- The process was easy and seamless. Samuel was friendly, polite, and efficient
- My Leasing Advisor Leslie Villasis Mayuri was Magnificent! I applied for multiple hones, the first home already had a lease in progress, owner declined on tgec2nd, and she was able to get me scheduled 1st to tour on the 3rd - which happened to be the best of them all. Excellent customer service, patient, great at communicating, and a really nice person. Will refer everyone to her and Belong Homes.
- Do not be fooled by their ratings. Belong is not a functional or legitimate property management company. They operate as nothing more than an unqualified, incompetent collection mechanism designed to sit in the middle and take a commission. They offer zero actual service, possess no real management capabilities, and do absolutely nothing when real issues arise. They are purely a fee-collecting middleman that causes unnecessary stress and delays. Avoid them at all costs.
- So easy and great!
- Alan was attentive to our situation and helped get our new air conditioner installed in a timely manner.
- Great team work on the part of Belong!!!!
- They made everything fast and easy! Highly recommend!
- Victoria the home care specialist made the great job in coordination between all parties and following up closely to make sure everything was done correctly
- This review is specifically regarding the beginnings of leasing a house. We have not moved in to our lease yet and are not tenants who have been with Belong before. My partner and I were very nervous to take a chance on a house being managed by Belong. We did research before applying and were surprised when Lara ended up working with us. We got to have a video call with her and her colleague, Gianella, and both of them were incredibly helpful. After we toured the home, we had some concern about the safety of the place and Lara took us very seriously, assuring us that we would be taken care of and the owner would be alerted. Another inspection was done and our lease was updated. We are so impressed with Lara! She stayed up late (opposite time zones) and kept us over-informed throughout the whole process, making sure we knew that we were the right fit for the place. We’re so grateful for her kindness throughout this whole process. Lara is the best!!!
- Lisandro was amazing! He helped me with any question I had. Replied very quickly and was always friendly.
- Absolutely the best so easy so good
- I had a great experience working with Gabriel from Belong. While I encountered a few bumps during the initial onboarding process, Gabriel stepped in and resolved everything promptly and professionally. He completely turned the experience around, making the rest of the process stress-free. Exceptional customer service—thank you, Gabriel!
- If I could give negative stars I would. Our house was infested with mold after living there for half a year and belong told us to vacate and did NOT provide housing for me and our family. We were essentially homeless for an entire month and still had pay rent while we were unable to live in that house (it was later reimbursed but we had to pay rent on top of airbnbs, which they refused to pay for, just to stay off the streets.) Their lack of urgency caused devastation on our mental and physical wellbeing. Most of our belongings were unsalvageable and had be thrown away. As for that beautiful house, it sits and rots away to this day. We later found out that the homeowners just broke their contract off with belong as well. We made it through but by our own determination and unwillingness to give up. I’m seriously begging you do not rent from belong, it is the worst thing you could possibly do. There is much more to this story but I know most will not read this, I just couldn’t let someone else have the same thing happen to them like us.
- Gianella was quick to help me learn more about the home I wanted to rent. She was very professional with helping me get the home. She set up a call with me to review the process.
- Update: Tami is the reason this review changed because she went above and beyond to address my concerns. I even gave them a second property that I am hoping Tami can help keep and get another tenant. Will update accordingly. So far, this has turned around. Not responding to my requests to basically do their job for them. I have made simple requests to just add my number to the listings because they were not responding to prospective renters. Now they have my properties held hostage and I am sure after I find my qualified tenants they will be demanding their rental fees. Just do your jobs guys, stop the games.
- Absolutely the best real estate experience I've ever had in was a realtor,broker,builder development in st Louis over 25 years I've loved in the desert for 18 years this is my 7th home and Absolutely the best easiest deal I've done great job thalia
- Gianella was great! She was fast and efficient and got us in our new home in no time at all! Being able to stay in my home town means a lot to me, and it allows my fiance and I to be stress free in terms of work distance. Thank you so much! We are so excited!
- Most positive and easiest experience for us! Customer Service Staff is amazing and they actually respond and help you through the process. Everyone I dealt with was super nice and helpful providing excellent solutions that actually ARE solutions. I am recommending Belong to anyone looking to rent. 😊
- Since Victoria took over, communication and follow-up have improved significantly. She is proactive, responsive, and does an excellent job coordinating with all parties to move issues toward resolution. I greatly appreciate her efforts.
- That was a very experienced by talking to the leasing agent and she brilliantly explained and showed me the property
- I love the house and the yard!!! It’s exactly what I’m looking for!!!
- The agent was very polite and friendly. She knew everything about the property. She was very knowledgeable.
- Belong had a decent on boarding process then promptly left me and my applicants out to dry with constant personnel changes and unresponsiveness.. Every email or message I send is replied to by an AI posing as a member of their "support team" I have called 4 times on 4 separate days and after being put on hold for 40+ minutes I'm told they are "busy" and will call me back... I have not heard from a human being in three weeks.
- Danielle was extremely helpful. Danielle was wonderful. Thank you.
- The representative is great, efficient, and helpful. The company is great. Hopefully can do business with them in the future once the requirement of property management is made to be optional.
- Gianella was so helpful and friendly throughout the process. She was super responsive with her emails and phone calls! She was also able to answer all the questions we had quickly. When renting a home, it's extremely important to find a company that is willing to go the extra mile. And with Belong, their team was able to excel in every area we needed help with. If you want a great company to rent with, go with Belong.
- Belong has had wonderful communication so far during this process. They have been available for all my questions, which have been numerous. I really appreciate this team.
- Thank you for the impeccable service experience! Truly grateful for the expertise shown!
- It’s great having AC again living here in Texas. The new unit works so much better than the old one did.
- Their response time was incredibly fast, and even when they didn’t have all the answers yet, they kept me updated on what was happening, which put my mind at ease. I never felt frustrated at all.
- They have been extremely supportive and helpful during the management process Very glad to be collaborating with Belong. they are well organized and will reply to my inquiries within 24 hours. great team!
- Communication at the highest level excellent working with the staff
- Complete scam and abuse of personal information. Robo calls every 15min for days! This company needs is an absolute scam with pure harassment as their "sales strategy".
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner