Gianella was great! Amazing and timely communication! Belong explained all fees and prices for the home amazingly.Great tour which eventually helped us decide. Helped me solidify our new home with ease!
4.8 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Or Go Straight To The Team That Fixes It
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- The marketing team was extremely knowledgeable and created an amazing presentation. Great way to use technology to improve satisfaction and reliability.
- I am very satusfued with the quality of work
- Great Experience!!
- Wish there was someone from the company there to answer my questions. It’s hard getting in contact with you guys
- Ms. Inci is so easy to work with, always active and giving us whatever information we need. It's a pleasure to work with her. Looking forward to more.
- The virtual tour was very good. I spoke with the same people multiple times when I had issues so that was nice that I had one assigned agent. We had some issues with our lease / application and they were ver patient and helpful!
- Very perfessional
- Kyle the inspector that came to our house was very professional and pleasant. Nathan has been also very professional and knowledgeable and articulate in explaining the process of renting out our house
- They are very accommodating, easy to Got response , helpful, and they treat like they own family
- Good service by Jefferson on a potential light work
- Very professional
- Prompt responses.
- Kevin was extremely helpful and informative. Kindly answered all my questions
- Continuously calling about my home despite multiple attempts to be removed from call list. Even after support response confirming i was removed, i got more calls that junk up my lead box on zillow. totally automated, very frustrating.
- I would like to thank the maintenance technician for his professionalism and the excellent job he did repairing my kitchen sink. He was very respectful, knowledgeable, and completed the repair in a timely manner. Everything is working perfectly now, and I truly appreciate his attention to detail and positive attitude throughout the process. Great customer service and quality work!
- The time spent on communications with the tenants, neighbors are the really important things to get their thoughts, feelings and coordinate with the landlord. Don't wait and act passively. Should be proactive to ask for things to improve and any problems to solve. I know the human power may be over subscribed for the number of houses they need to manage. There should be some AI tooling to help reducing the time
- Ryan has been very attentive and helpful in helping me manage this process. It may be his job, but he has put in the work to make our working relationship feel personable yet professional. Excellent work! Thank you, Ryan!
- We’ve had a great experience working with Belong as a service vendor. Their team is professional, responsive, and consistently works to coordinate repairs and maintenance efficiently for both homeowners and residents. A special thank you to Lucy Galvez for her communication, professionalism, and support throughout the work order process. She has been very helpful in keeping projects organized and moving forward smoothly. We appreciate the opportunity to work with the Belong team and look forward to continuing our partnership on future projects.
- Absolutely amazing experience! The entire team was beyond excellent — fast, professional, responsive, and genuinely friendly throughout the whole process. Everything was handled quickly and efficiently, with clear communication and great customer service. One of the best experiences I’ve had working with a property management company. Highly recommended!
- Everyone was responsive and straightforward.
- Amazing company amazing
- Juan has been a fantastic person, who's always goes the extra miles to help us with anything asked. Really appreciate him
- Belong is a pretty good company with very good prices and great customers service.
- PLEASE PLEASE DO NOT RENT FROM THIS COMPANY. I REPEAT..... PLEASE PLEASE DO NOT RENT FROM THIS COMPANY. They are heavy on communication prior to lease signing, but after signing the lease, their response time is horrible. This is the worst property management company that I've ever encountered. They promise to call you back within an hour and never do. Your calls, emails, and entries on the app will go unresolved. They have not addressed ANY of my maintenance issues prior to move-in that they assured would be "an easy fix". TheY don't properly inspect properties for potential issues. The AI chat bot is horrible. They mark items as complete that have not even received a scheduled maintenance/technician appointment.
- Kathy was really good and thorough. She asked many questions and took a ton of photos showing the great condition our condo is in. She was very knowledgeable and pleasant to do business with.
- It was painless and very organized, thank you all for your hard work :)
- Everything was corrected just fine , thanks for the update.
- I Spoke with Juan from Belong and he was fantastic with his service and behavoiour. Excellent comunication.
- BEST SERVICE BEST COMPNY
- The Team did a great job negotiating the terms of the lease. They actually were able to lower my rate. So far everything has been awesome. Everything has been quick, professional and seamless. I look forward to working with them in the future.
- Belong a good job of following up on a scheduled visit on my Seattle house.
- I’m renewing my lease with my new tenants, and Belong team have been on top of everything as usual, thank you for all your hard work :)
- We had a bit of complicated move in situation. And Vanessa took over our case seamlessly and persistently pushed to find a resolution that would make us happy. We thank Vanessa again for not giving up and helping us through it all!
- If only we had one, at least one, of the Belong reps people speak so highly of. But unfortunately we didn't!! One years experience with Belong is enough to last a life time. If you enjoy the run-around, AI letters, apologies and "thank you for your patience" then Belong is the company for you. Our landlord FINALLY got rid oof them. thank heavens. Look around, you'll find better.
- He was on time and answered my questions with no problem
- Luisa, has been over the top accommodating to me from overseeing all needs and necessities to navigating a payment schedule. She checks on things regularly and is super attentive to me as a tenant as well as often asking if the property ever needs anything. I will forever be grateful for Luisa and the entire team I’ve dealt with at Belong as well! Thank you so much Luisa for all you have done for me in this very short time! I couldn’t ask for a better person to work with.
- Just love the transparency and Communication
- Had a really good expreance with belong
- Amable y colaboradora
- Working with Belong Homecare Management has been a great experience. It’s always easy to arrange appointments with the residents, communication is clear and efficient, and approvals for repairs are provided quickly. This makes the entire service process smooth and professional. Highly recommended to work with!
- Excelente muchas gracias
- Greatly appreciated working with Belong
- Aaron is very helpful.
- Terrible communication. Very poor, weeks-long response times. While it was once a small local Bay Area company, employees appear to be in overseas call centers. Their only U.S.-based "headquarters" is now in Florida. High employee turnover.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner