Great team work on the part of Belong!!!!
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- They made everything fast and easy! Highly recommend!
- Victoria the home care specialist made the great job in coordination between all parties and following up closely to make sure everything was done correctly
- This review is specifically regarding the beginnings of leasing a house. We have not moved in to our lease yet and are not tenants who have been with Belong before. My partner and I were very nervous to take a chance on a house being managed by Belong. We did research before applying and were surprised when Lara ended up working with us. We got to have a video call with her and her colleague, Gianella, and both of them were incredibly helpful. After we toured the home, we had some concern about the safety of the place and Lara took us very seriously, assuring us that we would be taken care of and the owner would be alerted. Another inspection was done and our lease was updated. We are so impressed with Lara! She stayed up late (opposite time zones) and kept us over-informed throughout the whole process, making sure we knew that we were the right fit for the place. We’re so grateful for her kindness throughout this whole process. Lara is the best!!!
- Do not use this service. It's a joke. The monthly cost doubled from the original agreement. The first rent payments took months before I was paid. They rent was set to low for the area. They keep the renter waiting so long for a dishwasher replacement I just took care of it my self. I have scheduled to talk to a person 3 times and never gotten a call. I'm pretty sure it's a scam of some kind. Horrible experience for both the owner and the renters
- Absolutely the best so easy so good
- Lisandro was amazing! He helped me with any question I had. Replied very quickly and was always friendly.
- I had a great experience working with Gabriel from Belong. While I encountered a few bumps during the initial onboarding process, Gabriel stepped in and resolved everything promptly and professionally. He completely turned the experience around, making the rest of the process stress-free. Exceptional customer service—thank you, Gabriel!
- Update: Tami is the reason this review changed because she went above and beyond to address my concerns. I even gave them a second property that I am hoping Tami can help keep and get another tenant. Will update accordingly. So far, this has turned around. Not responding to my requests to basically do their job for them. I have made simple requests to just add my number to the listings because they were not responding to prospective renters. Now they have my properties held hostage and I am sure after I find my qualified tenants they will be demanding their rental fees. Just do your jobs guys, stop the games.
- Gianella was quick to help me learn more about the home I wanted to rent. She was very professional with helping me get the home. She set up a call with me to review the process.
- Absolutely the best real estate experience I've ever had in was a realtor,broker,builder development in st Louis over 25 years I've loved in the desert for 18 years this is my 7th home and Absolutely the best easiest deal I've done great job thalia
- Gianella was great! She was fast and efficient and got us in our new home in no time at all! Being able to stay in my home town means a lot to me, and it allows my fiance and I to be stress free in terms of work distance. Thank you so much! We are so excited!
- Most positive and easiest experience for us! Customer Service Staff is amazing and they actually respond and help you through the process. Everyone I dealt with was super nice and helpful providing excellent solutions that actually ARE solutions. I am recommending Belong to anyone looking to rent. 😊
- Since Victoria took over, communication and follow-up have improved significantly. She is proactive, responsive, and does an excellent job coordinating with all parties to move issues toward resolution. I greatly appreciate her efforts.
- This website and sevices offered might feel too good to be true. It is because it is.They have marvelous onboarding and quick schedules to prepare your home. However once onboarded and home left unattended. That is where all work stops. It might take a month to get pictures, another month to fix some paint, then another week to get pictures cause they took the pictures out of order. You are 2.5 months unrented. Then they will tell you this actually was your fault, web routers were down, A/C was broken, a mess was left in the house. you ask neighbors to check and verify they say no that stuff works and no one has been in your home yet. You begin to question yourself and who to beleive. You can even "write the founder" they will email you to set up a call act as though it is urgent. then silence, your price drops twice in a two day span, your rental is on the market well below fair market value cause they don't keep up with the automation of the responses. Even now as I am just trying to leave let alone ever get the money back for the damage they did to my home. they are harming my future earnings by lower a price on my home that people will see and history will save. I am sorry neighbors that I thought they could be trusted. It has hurt all our earnings.
- That was a very experienced by talking to the leasing agent and she brilliantly explained and showed me the property
- I love the house and the yard!!! It’s exactly what I’m looking for!!!
- The representative is great, efficient, and helpful. The company is great. Hopefully can do business with them in the future once the requirement of property management is made to be optional.
- Danielle was extremely helpful. Danielle was wonderful. Thank you.
- The agent was very polite and friendly. She knew everything about the property. She was very knowledgeable.
- Gianella was so helpful and friendly throughout the process. She was super responsive with her emails and phone calls! She was also able to answer all the questions we had quickly. When renting a home, it's extremely important to find a company that is willing to go the extra mile. And with Belong, their team was able to excel in every area we needed help with. If you want a great company to rent with, go with Belong.
- Belong has had wonderful communication so far during this process. They have been available for all my questions, which have been numerous. I really appreciate this team.
- Thank you for the impeccable service experience! Truly grateful for the expertise shown!
- It’s great having AC again living here in Texas. The new unit works so much better than the old one did.
- Rental house tour scheduled. They posted 12:30 to 1pm open house and exchanged text message confirmation. Agent never show up. Over 10 people waited 30min or more. Nobody picked up the phone.Terrible experience.
- Their response time was incredibly fast, and even when they didn’t have all the answers yet, they kept me updated on what was happening, which put my mind at ease. I never felt frustrated at all.
- They have been extremely supportive and helpful during the management process Very glad to be collaborating with Belong. they are well organized and will reply to my inquiries within 24 hours. great team!
- The communication was great. The accommodated my schedule and the repair man knew how to fix the issue immediately
- Communication at the highest level excellent working with the staff
- Prompt response to message
- I appreciate the procedure that Belong has to determine if your home meets their strict standards for rentability. Kyle, who came to our home to conduct the inspection, was very professional. Nathan, the account executive who has been assigned to us, explains everything in detail and with clarity. he followed up with an email that did the same. Nathan is very professional and courteous. we love our interaction with him and look forward to doing business with him and Belong in the future.
- Perfect service!
- Great experience!
- The Belong Team have been and is a Breath of FRESH AIR for me. The entire team has been supportive of me and helping out on the continuing development process of support & making sure I am happy with a nice home.
- I honestly don’t know what else to do, so I’m writing here in the hope that a real person will see this and help me. 1404 Hugh Mack Ct, Spartanburg, SC 29303 I have been trying to rent this house for almost two weeks. We tried different accounts, browsers, phones, computers, emails, and every possible way to apply. We sent screenshots of the technical error and contacted support, but we only keep receiving the same generic response: “Try again.” We have tried everything. The company has simply made it impossible to rent this house. I genuinely feel sorry for the owner, because they may be losing money while their property remains unrented because of a technical problem on the company’s side. I am still interested in this house and ready to rent it. Please pay attention to this message and tell me how I can actually submit my application. I’m hoping the owner sees this and understands why their house is still not rented.
- Very thorough as the entire house was photographed and inspected room by room.
- Larry was able to quickly and efficiently onboard two homes for us this year, helping expand our rental portfolio. We’re grateful to have Belong as a trusted partner, providing professional property management and giving us peace of mind while managing properties across the Southwest. As our portfolio continues to grow, it’s been invaluable having Belong’s support and expertise every step of the way. We look forward to continuing the partnership in the future!
- Realtor was very informative and professional.
- Alan was very polite and had information on ten spot. He was on time and ready to help. I had some questions about corporate housing and he had answers. He was very helpful
- The clear informations the fast responses the communication
- As a vendor for belong we always have no problem getting through and speaking with a representative always a pleasure...
- The owner was there he explained a lot about the apartment and how he customized everything
- Daniel provided a detailed response on the next steps how to resolve the issue.
- We've had a great application experience with Belong. Hoping that our rental experience is the same!
- I have been in the industry for a very long time. This company uses heavy automations that harass you relentlessly even after you have toured, even after you have applied. The responses are not appropriate for the questions being asked. I applied for a rental the night before I toured based on the floor plan and location. The home was brand new. I toured the very next day at 5pm. They continued touring the home even after I was approved and I paid the application fee. It is very difficult to get a consistent person to help you and it’s mostly AI responses in the evening and through the middle of the night. I followed up for several days after being “approved” and was given the run around regarding the homeowners “lack of response”. This was not the truth. My application was never presented to the homeowner. This company either lacks the human element for customer service and or misleads both tenants and homeowners in a very questionable manner to collect application fees and continue tours. I will not be renting a home from them and would not recommend them to anyone serious about renting from or as a landlord.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner