The communication was great. The accommodated my schedule and the repair man knew how to fix the issue immediately
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Prompt response to message
- I appreciate the procedure that Belong has to determine if your home meets their strict standards for rentability. Kyle, who came to our home to conduct the inspection, was very professional. Nathan, the account executive who has been assigned to us, explains everything in detail and with clarity. he followed up with an email that did the same. Nathan is very professional and courteous. we love our interaction with him and look forward to doing business with him and Belong in the future.
- Perfect service!
- The Belong Team have been and is a Breath of FRESH AIR for me. The entire team has been supportive of me and helping out on the continuing development process of support & making sure I am happy with a nice home.
- Great experience!
- Very thorough as the entire house was photographed and inspected room by room.
- Larry was able to quickly and efficiently onboard two homes for us this year, helping expand our rental portfolio. We’re grateful to have Belong as a trusted partner, providing professional property management and giving us peace of mind while managing properties across the Southwest. As our portfolio continues to grow, it’s been invaluable having Belong’s support and expertise every step of the way. We look forward to continuing the partnership in the future!
- Realtor was very informative and professional.
- I had an appalling move-in experience with Belong at one of their rental properties in the Bay Area. Prior to moving in, we pointed out several necessary repairs during our walkthrough and were assured they would be resolved. We were explicitly told by the team—including our Move-In Specialist—that items like window repairs, outlet replacements, lightbulb replacements, blind/carpet replacements, deep cleaning, and an inspection were complete. Upon moving in, only partial interior painting had been done. The house was left filthy with food stains on kitchen appliances, foul odors in the washrooms, and severe water leak/mold issues under the kitchen sink. Communication was a nightmare. Despite booking packers and movers weeks in advance for 9:00 AM on our move-in date and being promised our lockbox code the night before, no code arrived. We arrived at 10:45 AM, sent multiple urgent emails, and sat on hold with their emergency helpline for over 20 minutes. We didn't receive key access until 11:44 AM, forcing us to pay an extra $100 in hourly mover fees plus extra tips. To make matters worse, half the house had no power when we entered. Turning on the stove illuminated lower-floor lights while leaving the upper level dark—a severe habitability and safety hazard. Belong continuously deflected blame onto the utility company, even though an electrician confirmed Belong had logged an open request with them days before our move-in. Belong knew about the power failure in advance, yet failed to inform us proactively so we could delay moving. Instead, they charged full rent for an uninhabitable home. The onboarding and concierge teams provide virtually no real support, take days to reply, and routinely log off without resolving tickets. Do not fall for their polished marketing—their actual property management, customer support, and execution are completely broken.
- Alan was very polite and had information on ten spot. He was on time and ready to help. I had some questions about corporate housing and he had answers. He was very helpful
- The clear informations the fast responses the communication
- As a vendor for belong we always have no problem getting through and speaking with a representative always a pleasure...
- Daniel provided a detailed response on the next steps how to resolve the issue.
- The owner was there he explained a lot about the apartment and how he customized everything
- Fast to repair my ac. Came out within 48 hours upon my request and fixed it great! 👍 🤗
- My Agent,Nic was awesome, very knowledgeable.
- We've had a great application experience with Belong. Hoping that our rental experience is the same!
- Silvana has been extremely helpful and responsive since Belong took control over our property's management and it has been a very welcome change and improvement.
- I contacted them a few weeks ago but decided to go with another property management. After I told them we went with another property management they started spam calling a few times a day every single day for couple weeks now. If I can attach a screenshot of the call history to this post I would've. I'm so glad I didn't go with them.
- Alan took over our Repair request from another partner. And Alan was persistent with pushing through our repair request for a resolution. Alan had great communication keeping us updated and in the loop every step of the way. Thank you Alan! 10 stars!
- I love the layout of the house. Everything was good
- Silvana is great! She is very attentive and helpful. Belong has a great team 😁
- Larry and his team worked very hard and did a wonderful job. They cleaned up the entire backyard from leftover debris, clutter and broken window glass. Great service.
- Me ayudó a conseguir mi casa cuando más desesperada estaba porque es muy preocupante conseguir una casa pero se lo agradezco por su amabilidad.yo recomiendo ampliamente su servicio y estoy feliz y satisfecha de poder tener ahora un hogar más cómodo y confortable
- They have been very supportive and helpful throughout the management process. Very glad to be working with Belong. They are well Managed and will respond to my inquiries within 24/hrs. Great team!
- Belen has been fantastic! I recently disconnected my internet service at a rental property and needed to return the provider’s equipment. She coordinated directly with the tenant and made sure the equipment was returned to me. Also, I'm renting my 2nd property, and I've had such a positive experience with my rental properties. I’d like to thank Nicolas, Belen, Daniel, Candy, and the entire Belong team for their exceptional service. They truly live up to the standards they promote on their website.
- In the middle of our rental transitioning over to Belong from the previous property management company, there was unfortunately very little communication given to us beforehand regarding the change. Thankfully, meeting and working with Silvana at Belong completely changed that experience for us. Silvana has been incredibly attentive, responsive, patient, and professional throughout the entire process. She has consistently answered our questions quickly, followed up with us, and helped make everything feel much less stressful during a very hectic moving period. Belong’s customer service team and 24/7 phone support were also extremely helpful and informative whenever we needed assistance. Everyone we interacted with was kind, knowledgeable, and genuinely willing to help. Even in the short amount of time we worked together before our move, the communication and support we received made a huge difference. We truly appreciate all of the help, professionalism, and reassurance Silvana and the Belong team provided us throughout the transition process.
- I can only say positive things about Luisa and the Belong team. She is responsive and so accommodating. Her communication is impeccable and always so kind, helpful and positive. She has made my experience in my home a true joy for me and my young daughter We are truly blessed to have her!
- Belong charged me an incorrect late fee, even though I had paid my rent a month in advance and refused to refund for it. They also never ever respond to your emails. I’ve been going back and forth with ALBA from Belong for 2 months. If I don’t follow up in the email, they never ever respond. ALBA told me that I cannot get a refund the late fee they took out of my deposit even though she acknowledges that I did pay my rent in advance. DO NOT rent from a place that uses this management company. Update: After posting this review, I was finally contacted by a Member Relations Lead, who agreed to refund the money I was owed because of THEIR mistake. It is ridiculous that I had to post a public review just to get a refund for a fee I should never have been charged in the first place. Belong also deducted over $100 from my security deposit to repair a small chip in a door. I requested an invoice, which they provided, but it did not actually itemize the cost of the door repair. Throughout my interactions with the Member Relations Lead, Belong repeatedly brought up the possibility of me deleting my review if I found their resolution "satisfactory." When I challenged the unreasonable door repair charge, they offered to refund me half the amount and again suggested that I delete my review if I was satisfied with the resolution. I made it clear that they could choose to refund me or not, but I was not going to delete my review. After I said that, they did not issue the partial refund. Belong repeatedly insisted that they do not pay to remove negative reviews, but that is certainly how this interaction felt to me. They offered me a partial refund while repeatedly asking me to consider deleting my review, and when I refused to do so, the refund never came. I would avoid this company if you can. They don't even give you a phone number you can call if anything happens with your apartment. Terrible all around.
- Great experience thus far. I can’t wait to move in & make this place our new home.
- We’ve had a very positive experience with Belong so far. The move-in process was smooth, communication has been clear, and the team has been very attentive and helpful whenever we’ve needed assistance. Vanessa and the support staff have been wonderful to work with and have made us feel truly welcomed in our new home. We also appreciate that they take the time to personally check in with residents to make sure everything is going well. It really shows that they care about their tenants’ experience.
- I appreciate the process that Belong has to see if your home meets their strict standards for rentability. Kyle who came to our home to do the inspection was very professional. Nathan the account executive who has been assigned to us explains everything in detail and with clarity. He followed up with a email that did the same. Nathan is very professional and courteous. We love our interaction with him and look forward in the future doing business with him and Belong
- Great customer service
- Jefferson ,cesar and other Team is great people to work.
- After an entire week with no hot water. Then I was asked by management to pay the technician and they will reimburse me. He didn’t charge me up front and did the job. Worse experience I ever had with management company
- This company is run by AI. So it has no idea whether you are still using them or not or if a painter arrived or not. I give them five stars because they gave me a chuckle after I fired them 6 months ago.
- Company was very accommodating to do a virtual tour in order for me to view while deployed!
- It's not over yet respectfully,🏡
- My experience with belong has been nothing sort of a terrible one. From the first day I noticed some major red flags being rushed through my lease signing process. I was told if I did not sign right away the home would stay available and it would go to the next approved application. After viewing the house there were some things I noticed around the house that needed to be properly handled I.e the bath tub was completely chipped of paint, the walls had large scratches and marks on them as well as one of the closet door missing a handle. I was told this list was going to be sent over and handled I even made sure to follow up that these things were being properly handled. 6 days before my move in I guess there was a miscommunication between belong and the home owner on how the water was supposed to be billed since finding this out belong tried to spring a $75 monthly flat fee that I did not agree to on to my lease after not agreeing to sign a new lease and getting it in writing two days before my move in that the apartment would still be ready for me to move in without me signing a new lease I got a message the day before move in that they would not proceed with my move in until I signed a new lease or terminated mine because of an mistake on their end. It wasn't until my actual move in day that this situation was sorted out and I was given permission to move in under the executed lease. There was a hold up with sending the access code because they needed to confirm I paid my security deposit that I sent over days before, so I did not receive access to the home until 4:20 pm the day of my move in. If you think it stops there it doesn't sadly, after they delayed the move in process until it was time for me to go to work I then went to go attempt get access into the home at 1 am, and found out upon trying to enter that they did not give us all the proper keys so we were not able to enter the home on our proper move in date this caused issues with not being able to let the gas man in and having to reschedule that also resorted in us having to find a place to stay for the night since it couldn't be resolved at 1am. Upon moving in the list of things I mentioned and was told would be properly handled, nothing but the door handle was handled. There were multiple holes in the wall one around 2/3 inches. There were animal feces completely blocking the back stairs leading to the back yard, I had multiple light fixtures that did not at all work I.e living room, bedroom as well as the kitchen light. Also had an old eviction sticker left on my front door and you can tell the walls have not been wiped down or repainted there was hair and old food residue on the walls. They mentioned send over a pro to fix the issues but these were all issues belong had over two weeks to make sure were well running. Sorry for the long review but as you can tell this has been everything but a smooth and enjoyable move in I am extremely disappointed in how belong handles their tenants
- Serena is always available and helpful. Her insight is amazing. It's a pleasure to work with her. She is amazing.
- worked with Lucy Galvez Farfan on a minor issue on my property and she is great. very responsive, great in communication. no delays and great in resolving issues.
- When I got into contact with her, it was quick and easy to get the contract renewed! I do wish we would’ve been approached about renewal as opposed to us waiting and having to reach out ourselves.
- communication at the best level great working with the staff
- Gianella was great! Amazing and timely communication! Belong explained all fees and prices for the home amazingly.Great tour which eventually helped us decide. Helped me solidify our new home with ease!
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner