Thank you . Great customer touring of the property.
4.8 Out Of 5
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Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Or Go Straight To The Team That Fixes It
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Very knowledgeable and helped with all our q questions on the process of renting and what their services are.
- Belong's agents are trust worthy, diligent and courteous. So far, they have followed up effectively and managed several complex repair situations with my property, resolving the situations without my involvement. I feel like I'm in good hands with Belong.
- We appreciate the opportunity to serve your company with any water damage needs. Please call us 24/7 should the need arise. Belong is a great company to work with.
- Leo was very fast and efficient. He solve the leak immediately. He is a great worker.
- Marcelo has been such a great help, with everything needed to move into a rental with belong. He calls in time, very efficient and super helpful! Amazing attitude and I can tell he loves his job!
- Ver respectful and know her job well
- Having good communications with customer service in Belong.
- The response from the Belong was quick and she made sure she was on top of all communications! She is very much appreciated.
- After further review, we noticed that your credit score history does not meet our qualifications. We would love to have you as our next resident so if you would like to add a guarantor, this may help qualify your application. Please note that to qualify, guarantors need to have a 700+ credit score and earn 72x the annual rent in gross annual income. To add them to your application, please send me their full name, phone number, and email. Please let me know if you have any questions about our qualifications, or if there is anything I may be able to help with.
- Everything was smooth and easy
- Great communication with Belong staffs. This is very important if you are far away from your property to properly address any issues and prevent the issue from becoming a bigger issue.
- Andre is helping me navigate my relationship with a very difficult tenant. He is professional and patient with the situation, and seems to know all of the legal implications of working with a tenant who violates HOA rules and fails to take responsibility for her actions.
- The technician was so professional and friendly made me feel comfortable and gave me resources to call for future work needed to get
- Belong managed my house on Tradewinds in San Jose, California. There were zero issues and the rent was always on time. Interaction with Belong was minimal while they managed my property..
- Very helpful. Thank you.
- Very good customer service and they are committed to details to make sure that you will have a good experience
- Aaron is thoughtful and professional.
- Maykol is the best responsive coordinator I've ever seen.
- I would not recommend Belong Property Management to anyone looking for a company that actually communicates with its clients or delivers on the services it advertises. Communication was one of the biggest issues throughout my experience. Every time I reached out with questions or concerns, I ended up speaking with a different representative. There was no continuity, no accountability, and I constantly had to explain the same issues over and over again. It felt impossible to get clear answers or have anyone take ownership of resolving problems. I was also charged for services that, in my experience, were never actually performed. When I questioned these charges, I received inconsistent responses instead of clear explanations or documentation. The repair process was equally frustrating. The repairs that were completed were, in my opinion, handled improperly, resulting in inflated costs without corresponding quality. Rather than protecting my interests as a property owner, I felt like unnecessary expenses were being added. Another major disappointment was the handling of tenant damage. Belong failed to hold the tenants accountable for damage that went well beyond normal wear and tear. Instead, I was left covering costs that I believe should have been the tenant's responsibility. Overall, I paid for professional property management but did not receive the level of service that was advertised. Between the poor communication, questionable charges, costly repair handling, and failure to properly address tenant-caused damage, my experience was extremely disappointing. I cannot recommend Belong based on my experience.
- Working with George is a pleasure, he is always willing to go the extra mile to work things out.
- She was very helpful and polite
- Great experience! Gianella was very professional, quick, and made the process worry free! Would highly recommend having Gianella handle my transition into a rental knowing she will go above and beyond.
- Gianna helped us start our process very efficiently. She was also there to answer any questions along the way and was beyond helpful! So grateful we found her and the belong team !
- Super helpful when I asked them followup questions
- Gianella was super helpful! We found the house in the morning and had signed the lease by the end of the day. It all moved quickly and was very straight forward.
- Always a positive experience working with Victoria. She is very detailed and professional. She responds very quickly to any questions and provides detailed direction. Her follow and dedication up saves us time and allows us to do our jobs professionally.
- Gianella with Belong was fantastic to work with throughout the entire process of leasing our place. We were approved in under a day and were able to complete everything remotely, which made the whole experience incredibly convenient. She stayed on the call with us while we reviewed our lease so we could get any questions answered in real time. However, she did not make us feel rushed or pressured. She was responsive, professional, and genuinely made what can be a stressful process feel easy. For our experience so far, I highly recommend working with her and Belong!
- A kind and honest person.
- 0/10 Do not recommend. My experience with this property management company was extremely disappointing. We paid the application fees, only to be denied based on credit and income requirements that were never made clear upfront. It felt like the qualifications were so unrealistic that it made me question whether applicants ever had a fair chance. We left feeling like we had simply paid application fees for nothing and felt like it was a scam. To make matters worse, the property was advertised as available for immediate move-in, but when we viewed it, repairs still needed to be completed and some of the previous tenant’s belongings were still inside the home. It was clearly not move-in ready. I understand that property owners have the right to set screening criteria, but those requirements should be clearly disclosed before people spend money on non-refundable application fees. Being transparent about qualifications and ensuring a property is actually ready before advertising it as available would save prospective tenants time, money, and frustration.
- I am satisfy for resolving the issue with tenant
- I want to acknowledge that the vendors who have come to my home have been professional, courteous, and thorough in assessing the issues. Most recently, Brian clearly explained that his visit was only to inspect the kitchen faucet and cabinets and not to complete repairs. He carefully documented the problem, took photos, and advised that the kitchen faucet has serious issues that could potentially result in flooding if the water cannot be shut off in time. I appreciate his professionalism and the attention he gave to identifying the severity of the problem. My concern is not with the vendors, but with the lack of timely resolution from Belong. Despite multiple visits, the kitchen faucet remains unrepaired, and each vendor has only assessed the issue without any actual repair being completed. This ongoing delay is frustrating, especially considering that the problem has now been identified as a serious risk for water damage to the home. I am requesting action to resolve this issue before it leads to more significant damage. While the vendors have done their part professionally, the repeated delays in approving and completing the repair are unacceptable. I expect Belong to prioritize this repair and provide a prompt resolution.
- A kind person with a great deal of patience to guide the process.
- Service was transparent and the process went smoothly
- We had a rough go with the first round of estimates for yard work, but that was mostly because I don't think I was clear about what we actually needed for this property. Once I clarified there was no mowing to be done, the price for regular clean up came down real quick. This company does great work, and I don't have to worry about weeding any more! It's awesome! The things we love: 1. We don't worry about collecting rent, or late rent. 2. Getting a renter into the unit was relatively stress free and they took care of all the advertising and background checks. 3. The Belong staff is always very friendly and the app is very easy to use. Things that could use some work (because it's life and we can all get better at something) 1. The length of time it takes to get estimates could use some fine tuning. We waited about 3 week each time and these were for things that we really wanted to jump on. All in all, the work got done for a price we can manage regularly. 2. We have an outlet in our unit that does not have the reset switch on it but is still on a circuit that is completely GFCI because that's how the builder set it up. However, each time Belong staff comes in and sees the generic outlet, we get another warning that it needs to be fixed when it does not. This has taken several conversations and pictures of circuit boxes to resolve. I also fully expect to have to deal with this again when we are between renters. Considering everything, my husband and I are very happy with hiring Belong to be our third party management for our rental. We feel the benefits have far outweighed the irritations.
- Exceptional experience with Aaron he is the best!! Belong rocks!!!
- Excellent service delivery. I met FAISAL very helpful, good attention to clients on site. Thank you and would certainly visit again.
- The leasing agent was amazing!
- Honestly my experience with Belong has always been amazing , everyone is very professional ,kind and on top of everything, keep up the good work !!!!!! :)
- Very trash company. Our house was supposed to be ready on 6.22 but when we checked, the house was most certainly not ready. They didn’t follow the contract, did not respect the tenant or the home owner
- They are Fantastic. The way they act and behave is completely amazing. They do know how to serve people.
- Aaron Miranda the concierge at Belong, is extremely professional, caring, and detail-oriented. He consistently provides excellent service and truly goes above and beyond.
- Belong offers unparalleled service to landlords by offering guaranteed service finding tenants in 21 days. I signed up for this aspect of belong trusting their marketing efforts will prove successful in getting us a tenant. They inspect the property and provide a lockbox free of charge and sounds like they will own the entire process from finding a tenant to lease agreement and property management there after. They are also offering $9k plus in eviction expenses in case of a default tenant situation. Overall I was sold on all these stress free services and see how my experience turns out in a month or so.
- This is the best
- Great communication
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner