We've had a great application experience with Belong. Hoping that our rental experience is the same!
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someoneâs week, and the ones where we got it wrong.
Reviews are the part of this business we donât get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isnât here yet, Iâd like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
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Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Fast to repair my ac. Came out within 48 hours upon my request and fixed it great! đ đ€
- Silvana has been extremely helpful and responsive since Belong took control over our property's management and it has been a very welcome change and improvement.
- I love the layout of the house. Everything was good
- Alan took over our Repair request from another partner. And Alan was persistent with pushing through our repair request for a resolution. Alan had great communication keeping us updated and in the loop every step of the way. Thank you Alan! 10 stars!
- Larry and his team worked very hard and did a wonderful job. They cleaned up the entire backyard from leftover debris, clutter and broken window glass. Great service.
- Silvana is great! She is very attentive and helpful. Belong has a great team đ
- Me ayudĂł a conseguir mi casa cuando mĂĄs desesperada estaba porque es muy preocupante conseguir una casa pero se lo agradezco por su amabilidad.yo recomiendo ampliamente su servicio y estoy feliz y satisfecha de poder tener ahora un hogar mĂĄs cĂłmodo y confortable
- In the middle of our rental transitioning over to Belong from the previous property management company, there was unfortunately very little communication given to us beforehand regarding the change. Thankfully, meeting and working with Silvana at Belong completely changed that experience for us. Silvana has been incredibly attentive, responsive, patient, and professional throughout the entire process. She has consistently answered our questions quickly, followed up with us, and helped make everything feel much less stressful during a very hectic moving period. Belongâs customer service team and 24/7 phone support were also extremely helpful and informative whenever we needed assistance. Everyone we interacted with was kind, knowledgeable, and genuinely willing to help. Even in the short amount of time we worked together before our move, the communication and support we received made a huge difference. We truly appreciate all of the help, professionalism, and reassurance Silvana and the Belong team provided us throughout the transition process.
- Absolute worst rental management company ever! We regret renting a property from them. They did not clean or inspect the house and we have been here a month now and haven't had one day of peace begging this negligent company to fix safety issues. The house has a 20 year old gas stove that won't even heat water and no carbon monoxide detectors near bedrooms. A smoke detector in a bedroom cathedral ceiling has been beeping 3 times every 60 seconds for nearly a month, and they won't come and fix it. It needs to be hardwired and was replaced with a removable battery type. They just charged me for the owners delinquent water bill from before we moved in! We sorely regret renting from Belong.
- They have been very supportive and helpful throughout the management process. Very glad to be working with Belong. They are well Managed and will respond to my inquiries within 24/hrs. Great team!
- Belen has been fantastic! I recently disconnected my internet service at a rental property and needed to return the providerâs equipment. She coordinated directly with the tenant and made sure the equipment was returned to me. Also, I'm renting my 2nd property, and I've had such a positive experience with my rental properties. Iâd like to thank Nicolas, Belen, Daniel, Candy, and the entire Belong team for their exceptional service. They truly live up to the standards they promote on their website.
- I can only say positive things about Luisa and the Belong team. She is responsive and so accommodating. Her communication is impeccable and always so kind, helpful and positive. She has made my experience in my home a true joy for me and my young daughter We are truly blessed to have her!
- Jefferson ,cesar and other Team is great people to work.
- I appreciate the process that Belong has to see if your home meets their strict standards for rentability. Kyle who came to our home to do the inspection was very professional. Nathan the account executive who has been assigned to us explains everything in detail and with clarity. He followed up with a email that did the same. Nathan is very professional and courteous. We love our interaction with him and look forward in the future doing business with him and Belong
- Great experience thus far. I canât wait to move in & make this place our new home.
- Great customer service
- Weâve had a very positive experience with Belong so far. The move-in process was smooth, communication has been clear, and the team has been very attentive and helpful whenever weâve needed assistance. Vanessa and the support staff have been wonderful to work with and have made us feel truly welcomed in our new home. We also appreciate that they take the time to personally check in with residents to make sure everything is going well. It really shows that they care about their tenantsâ experience.
- Company was very accommodating to do a virtual tour in order for me to view while deployed!
- The worst company ever Don't trust this company Very bad in everything They left my house in very bad condition A lot of problems a lot of damage bad smell nasty 0 customer service
- This company is run by AI. So it has no idea whether you are still using them or not or if a painter arrived or not. I give them five stars because they gave me a chuckle after I fired them 6 months ago.
- After an entire week with no hot water. Then I was asked by management to pay the technician and they will reimburse me. He didnât charge me up front and did the job. Worse experience I ever had with management company
- Serena is always available and helpful. Her insight is amazing. It's a pleasure to work with her. She is amazing.
- It's not over yet respectfully,đĄ
- worked with Lucy Galvez Farfan on a minor issue on my property and she is great. very responsive, great in communication. no delays and great in resolving issues.
- When I got into contact with her, it was quick and easy to get the contract renewed! I do wish we wouldâve been approached about renewal as opposed to us waiting and having to reach out ourselves.
- communication at the best level great working with the staff
- Gianella was great! Amazing and timely communication! Belong explained all fees and prices for the home amazingly.Great tour which eventually helped us decide. Helped me solidify our new home with ease!
- I am very satusfued with the quality of work
- Renting from belong and its been the worst renting experience ive ever had. It's like renting a home from a telemarketing company. There is no local contact at all. From the very beginning there was a huge fiasco with getting into the home which ended up with them attempting to set up multiple locksmiths to get a door handle fixed. Everytime you call them its like calling your cell phone company. You sit on hold for 15 minutes atleast then some random answers that you can barely understand so everytime you call with your issue (and you will have to call repeatedly, trust me) you get a new random person to explain it to. Needless to say they ended up calling out more than one locksmith, including a mystery one that attempted to drill the lock out and left. In the end the door handle had to be replaced. Then they had to pay the locksmith and they kept putting HIM in circles on the phone to get payment until the point where he left, and took the doorknob with him. So i had to go to walmart with all my stuff inside and unpack with a door with a hole where the handle should be and go buy and install a new doorknob myself. This was just the beginning. Each and everytime there is an issue you will fight with them repeatedly. The perks of renting where if something breaks or you have an issue its taken care of? Non existent. They will try and get you to pay for it. I've had a laundry room door that was jimmied up on to its sliding frame so you wouldn't know its broken. It then fell off the first day that has just sitting there for 8 months now because at some point it wasn't worth the back and forth with them anymore. For your well being I implore you to avoid this "company" at all cost. I'm actually shocked that a company this incompetent is even allowed to operate.
- The marketing team was extremely knowledgeable and created an amazing presentation. Great way to use technology to improve satisfaction and reliability.
- Ms. Inci is so easy to work with, always active and giving us whatever information we need. It's a pleasure to work with her. Looking forward to more.
- Great Experience!!
- They are very accommodating, easy to Got response , helpful, and they treat like they own family
- Very perfessional
- The virtual tour was very good. I spoke with the same people multiple times when I had issues so that was nice that I had one assigned agent. We had some issues with our lease / application and they were ver patient and helpful!
- Kyle the inspector that came to our house was very professional and pleasant. Nathan has been also very professional and knowledgeable and articulate in explaining the process of renting out our house
- Good service by Jefferson on a potential light work
- Very professional
- I have been with Belong Home as a home owner for little over 5 years now. The experience has been fabulous for the first 4 years. However, for the last one year their service has progressively gone from bad to terrible. The agents keep switching jobs consistently, the ones who stay have absolute lack of customer empathy. They lack the context and it makes it cumbersome to provide context all the time when the agents switch. Even trivial issues like collecting utility payouts from tenants take considerable amount of time and repeated follow ups. Given the fee they collect monthly and for repairs I would expect a much better service than this. I really hope somebody from Belong is reading these reviews and attends to them with a meaningful solution. I have been a loyal customer with Belong for quite sometime now. At this point I am truly vexed with their apathetic customer support staff and seriously evaluating more options to re-base to a different property management agency.
- Kevin was extremely helpful and informative. Kindly answered all my questions
- I would like to thank the maintenance technician for his professionalism and the excellent job he did repairing my kitchen sink. He was very respectful, knowledgeable, and completed the repair in a timely manner. Everything is working perfectly now, and I truly appreciate his attention to detail and positive attitude throughout the process. Great customer service and quality work!
- Prompt responses.
- Weâve had a great experience working with Belong as a service vendor. Their team is professional, responsive, and consistently works to coordinate repairs and maintenance efficiently for both homeowners and residents. A special thank you to Lucy Galvez for her communication, professionalism, and support throughout the work order process. She has been very helpful in keeping projects organized and moving forward smoothly. We appreciate the opportunity to work with the Belong team and look forward to continuing our partnership on future projects.
- Ryan has been very attentive and helpful in helping me manage this process. It may be his job, but he has put in the work to make our working relationship feel personable yet professional. Excellent work! Thank you, Ryan!
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner