They have been very supportive and helpful throughout the management process. Very glad to be working with Belong. They are well
Managed and will respond to my inquiries within 24/hrs. Great team!
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- I can only say positive things about Luisa and the Belong team. She is responsive and so accommodating. Her communication is impeccable and always so kind, helpful and positive. She has made my experience in my home a true joy for me and my young daughter We are truly blessed to have her!
- Great customer service
- Jefferson ,cesar and other Team is great people to work.
- Great experience thus far. I can’t wait to move in & make this place our new home.
- We’ve had a very positive experience with Belong so far. The move-in process was smooth, communication has been clear, and the team has been very attentive and helpful whenever we’ve needed assistance. Vanessa and the support staff have been wonderful to work with and have made us feel truly welcomed in our new home. We also appreciate that they take the time to personally check in with residents to make sure everything is going well. It really shows that they care about their tenants’ experience.
- I appreciate the process that Belong has to see if your home meets their strict standards for rentability. Kyle who came to our home to do the inspection was very professional. Nathan the account executive who has been assigned to us explains everything in detail and with clarity. He followed up with a email that did the same. Nathan is very professional and courteous. We love our interaction with him and look forward in the future doing business with him and Belong
- Company was very accommodating to do a virtual tour in order for me to view while deployed!
- This company is run by AI. So it has no idea whether you are still using them or not or if a painter arrived or not. I give them five stars because they gave me a chuckle after I fired them 6 months ago.
- I have been with Belong Home as a home owner for little over 5 years now. The experience has been fabulous for the first 4 years. However, for the last one year their service has progressively gone from bad to terrible. The agents keep switching jobs consistently, the ones who stay have absolute lack of customer empathy. They lack the context and it makes it cumbersome to provide context all the time when the agents switch. Even trivial issues like collecting utility payouts from tenants take considerable amount of time and repeated follow ups. Given the fee they collect monthly and for repairs I would expect a much better service than this. I really hope somebody from Belong is reading these reviews and attends to them with a meaningful solution. I have been a loyal customer with Belong for quite sometime now. At this point I am truly vexed with their apathetic customer support staff and seriously evaluating more options to re-base to a different property management agency.
- After an entire week with no hot water. Then I was asked by management to pay the technician and they will reimburse me. He didn’t charge me up front and did the job. Worse experience I ever had with management company
- Serena is always available and helpful. Her insight is amazing. It's a pleasure to work with her. She is amazing.
- It's not over yet respectfully,🏡
- worked with Lucy Galvez Farfan on a minor issue on my property and she is great. very responsive, great in communication. no delays and great in resolving issues.
- When I got into contact with her, it was quick and easy to get the contract renewed! I do wish we would’ve been approached about renewal as opposed to us waiting and having to reach out ourselves.
- communication at the best level great working with the staff
- Gianella was great! Amazing and timely communication! Belong explained all fees and prices for the home amazingly.Great tour which eventually helped us decide. Helped me solidify our new home with ease!
- The marketing team was extremely knowledgeable and created an amazing presentation. Great way to use technology to improve satisfaction and reliability.
- I am very satusfued with the quality of work
- To say that these people have their heads up their butts is an understatement. It started off like it was going to be wonderful only to find I was given an agent who wouldn't return my emails and drug his feet on everything I've asked of him to do. They couldn't post all the listings correctly that they said they would some they didn't at all. To get through to somebody was like pulling teeth and getting returned phone calls. Very very poor customer communication. I basically wasted over a month frustrated and lost a lot of valuable time and money. As expected they told me they would refund my placement fee right away but drug their feet on that for over a week and a half until they initiated the payment through an ACH being told that it would take another 10 days on top of that. So basically I have waited and will wait since I currently haven't seen the payment post in my account for about 25 days. Do not use these clowns because they're app sucks, Communications terrible making false promises that they can't deliver.
- Ms. Inci is so easy to work with, always active and giving us whatever information we need. It's a pleasure to work with her. Looking forward to more.
- Great Experience!!
- Very perfessional
- The virtual tour was very good. I spoke with the same people multiple times when I had issues so that was nice that I had one assigned agent. We had some issues with our lease / application and they were ver patient and helpful!
- They are very accommodating, easy to Got response , helpful, and they treat like they own family
- Kyle the inspector that came to our house was very professional and pleasant. Nathan has been also very professional and knowledgeable and articulate in explaining the process of renting out our house
- Good service by Jefferson on a potential light work
- Very professional
- I would like to thank the maintenance technician for his professionalism and the excellent job he did repairing my kitchen sink. He was very respectful, knowledgeable, and completed the repair in a timely manner. Everything is working perfectly now, and I truly appreciate his attention to detail and positive attitude throughout the process. Great customer service and quality work!
- Disappointing experience with Belong. I hired them expecting professional, hands-off property management, but the process has required constant follow-up. I reached out in late May, and my home was not rented until late August. The listing went up late and even included photos from a completely different property. After move-in, the resident complained that the cleaning company Belong hired did a poor job. Communication has been the biggest issue. Customer service and concierge response times are consistently slow, making it difficult to get timely answers about my own property. Most concerning, Belong advertises a “Rent Guarantee,” my resident has moved in, and I still have not received a rent payment that was supposed to have been collected by belong mid last month. The concept is great, but based on my experience, the execution, communication, and attention to detail have fallen well short of expectations.
- Prompt responses.
- Kevin was extremely helpful and informative. Kindly answered all my questions
- The time spent on communications with the tenants, neighbors are the really important things to get their thoughts, feelings and coordinate with the landlord. Don't wait and act passively. Should be proactive to ask for things to improve and any problems to solve. I know the human power may be over subscribed for the number of houses they need to manage. There should be some AI tooling to help reducing the time
- Ryan has been very attentive and helpful in helping me manage this process. It may be his job, but he has put in the work to make our working relationship feel personable yet professional. Excellent work! Thank you, Ryan!
- We’ve had a great experience working with Belong as a service vendor. Their team is professional, responsive, and consistently works to coordinate repairs and maintenance efficiently for both homeowners and residents. A special thank you to Lucy Galvez for her communication, professionalism, and support throughout the work order process. She has been very helpful in keeping projects organized and moving forward smoothly. We appreciate the opportunity to work with the Belong team and look forward to continuing our partnership on future projects.
- Absolutely amazing experience! The entire team was beyond excellent — fast, professional, responsive, and genuinely friendly throughout the whole process. Everything was handled quickly and efficiently, with clear communication and great customer service. One of the best experiences I’ve had working with a property management company. Highly recommended!
- Belong is a pretty good company with very good prices and great customers service.
- Amazing company amazing
- Juan has been a fantastic person, who's always goes the extra miles to help us with anything asked. Really appreciate him
- We moved into a rental home on August 11th, and everything, from the rental management company to the condition of the house have been a nightmare, we've had no peace. 3 toilets didn't work right, a smoke detector in a bdrm cathedral ceiling beeped loudly all hours of the day and night because we couldn't reach it. I'm a senior citizen and can't climb on a ladder that high. An outdoor outlet was without a cover, etc, etc, this isn't half of the needed repairs! All the towel racks fell off the wall on day one. It took two weeks to get them to fix the smoke alarm even though we told them we couldn't sleep. We asked for clarity about water, sewer, and trash billing from day one and now at day 22, we still can't get a straight answer. We have been asking for a mailbox key for weeks, they didn't give us one, then the HOA put new boxes and won't release a key to us. Belong Colorado, Inc (mostly foreigners) act like they don't understand, keep patronizing us and apologizing but don't resolve anything. I am on my last nerve with these people. The gas stove doesn't work right, the driveway slabs are unlevel about 3 inches in places and have been a hazard, we've tripped and twisted an ankle, and just wait till winter when water pools and freezes in those areas. They have breached our contract, no doubt. I am telling my story to help others avoid renting property managed by these incompetent people. One more thing I want to add, is I put their Coral Gables, Florida address, the one on my lease, into Maps, 1172 S Dixie Hwy #483, Coral Gables, FL 33146. Turns out this is a UPS mailbox location!!
- Everyone was responsive and straightforward.
- Kathy was really good and thorough. She asked many questions and took a ton of photos showing the great condition our condo is in. She was very knowledgeable and pleasant to do business with.
- Everything was corrected just fine , thanks for the update.
- It was painless and very organized, thank you all for your hard work :)
- The Team did a great job negotiating the terms of the lease. They actually were able to lower my rate. So far everything has been awesome. Everything has been quick, professional and seamless. I look forward to working with them in the future.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner