Gianella went above and beyond to get our lease approved quickly and easily. She was fast, professional, and responsive. We had a little trouble getting our IDs uploaded and she worked all day to get everything sorted out for us. We're so excited about our new home!
4.8 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Or Go Straight To The Team That Fixes It
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Easy quick fast service
- Taking my request and question seriously. Very thoughtful.
- Fast action, polite and seemed interested in resolving the issue. Thanks, George
- I recently rented using belong.. customer service is horrible.. First, they put the wrong address on lease (address is non-existent). I have sent several emails to them and called the customer service. It has been 2 weeks but forget resolution... they have not even acknowledged the issue or provided any sort of ETA. 5 reminder and 1 customer service call latter (call had 30-40 mins time).. i am yet to get any ETA. Main issue with the company 1) It is very hard to contact them 2) They claim .. if you chat on app, you will get response in few hours.. but response never comes 3) AI chatbot is surprisingly bad... it keeps repeating same questions over and over again.. without trying to understand what customer is trying to ask.. it is kind of pre-AI era basis chat bots .. overall stay away from this company as much as possible.. my experiences are on renter side but i believe frustrated renters won't make happy homeowners.. so you can imagine
- We would like to receive more work orders from Belong Homes, as we are committed to maintaining and enhancing their quality standards in the market while delivering reliable, high-level service. Belong Homes stands out for professionalism, consistency, and strong market presence.
- Very knowledgeable
- Sal is the BEST to work with and the entire team is very helpful!
- Communication was clear and to the point. The team made a stressful situation finding a home stressless and we couldn't be happier. We were always kept in the loop with the process and where our application was. We are extremely pleased and will definitely recommend and use them for future business. I cant thank you guys enough.
- Andre was on top of this last-minute schedule change, as he has been handling many other things related to the management of my property. Thanks and great job!
- This is an outstanding service. As a former homeowner, if I were in a position to use it as a rental, I would. And as a renter it is fantastic so far. Thank you!
- Days after Marcio "fixed" the homeowner' provided washing machine it again began doing the same thing. In addition the homeowners provided dryer would only spin and spin, not dry anything, just spin. In the end we had the homeowner remove their appliances and we bought our own. Marcio kept us informed as to what he was finding as he worked on the washer. Upon locating the problem he promptly fixed and, cleaned up the area made sure we didn't have any more questions. Any that we did have he quickly answered, detailing what he was saying. Before he left he made double sure we were satisfied and had no more questions for him. A nice friendly guy who I would not hesitate to have back, should the need arise.
- He was great!
- From beginning to end, the Belong team communicated throughly and consistently updating us on everything going on with the process. Their bright smiles and attitudes made the process of finding a house go from stressful to stress-free. Their fast acting got myself and my boyfriend into a dream rental. I couldn't have asked for a better experience and will definitely be using them again.
- Went to a open house today and sat outside for 30min and they never showed up. It was for the best as the property did not look at all like the photos and was in need of basic repair on the outside.
- Very responsive, helpful and professional. A pleasure working with her. Thank you so much.
- Great human being and great professional
- Dolpho was extremely helpful available. I had all my questions answered and the process went quite smoothly.
- They offer the best rate in town and looking forward to letting Belong manage my property.
- Información muy clara y precisa, con personas que hablan tu idioma
- Great team!
- Great, on time,
- Highly impressed with Belong! Great communication, excellent service, and a very friendly team. I’ll definitely be coming back and recommending them to others!
- The technician who came out for the kitchen sink faucet was professional, courteous, and thorough in documenting the issues. I have no concerns with his service during the visit. However, the overall process has been frustrating and inefficient. This visit did not result in any repairs, and I was later informed that the quote was considered too high and that another vendor would be sought. This has led to repeated delays, multiple visits, and no resolution to the actual problem. Meanwhile, the ongoing plumbing issues are contributing to higher water bills and inconvenience for the tenants. It feels like time is being spent “shopping around” rather than addressing the issue in a timely manner. I would appreciate a more efficient approach that prioritizes completing the repairs rather than continuing to send out multiple vendors without resolution.
- Not responding to my requests to basically do their job for them. I have made simple requests to just add my number to the listings because they were not responding to prospective renters. Now they have my properties held hostage and I am sure after I find my qualified tenants they will be demanding their rental fees. Just do your jobs guys, stop the games.
- Great experience
- Their team were very detailed with information and their responses were very quick and helpful. I would give them 10 stars. Big thanks to Phin 😊he was awesome
- Don’t waste your time going to any other property management. These guys got it going on. It’s just not like talking to somebody that’s like talking to a friend. They want the best for you and they’ll work it out where it works out for you so waste your time somewhere else if you want… I’m not lucky, but this was the first one I called and these guys are great
- Beautiful home and simple tour
- Belong was very accommodating. Inquired about a property and they were able to meet me at the property in about an hour. Very professional and was able to sign a lease within an hour after I saw the property. I would definitely recommend Belong if you are looking to rent.
- Phin is great! Very personable and detailed oriented. Phin offers better service than some of the customer support. The follow ups gives a great sense of customer care! Great Job Belong Homes!!!!!
- Jared was very co-oprative and helpful. He was a professional all throughout.
- It’s a pleasure to make business with belong
- Thank you to Gianella for assisting us in finding our new home! Gianella was very helpful through every step of the Rental process. The process through Belong is EXTREMELY smooth!!! Gianella provided Outstanding Customer service and is genuinely kind and invested in helping you through each step of the rental process and move in. Please give Gianella and the Belong team the MOST stars and highest rating that can be given!! If anyone is looking for the best service when it comes to looking for a Rental Home I HIGHLY recommend Gianella from Belong! -James and Stephanie
- This company started out as 5 stars! However, over time service has really diminished. I had tenants that have moved out and unfortunately no one informed me of the water damaged it sustained on my property. When asked Belong home would not take responsibility even though it was their tenant that they vetted and it was their staff that conducted the walk through. I ended up spending 20k for the water damage. I would not use this company, they can sell you snake oil and you’ll be left with a big ole bill at the end of the day. Extremely unhappy with this company!
- Love this home
- repair man was fast and polite.
- Victoria is responsive and very helpful. She makes our jobs easier and more efficient. We appreciate her follow up and dedication to providing the best experience possible.
- Great communication: a representative is always available to communicate with me as a landlord and inform me of what is expected and needed. Prompt response: Whenever I have a misunderstanding, they respond quickly with the necessary clarification.
- I love you guys
- good service.
- Matthew Alai was born was for this he's amazing exceptional customer service.
- Gianella was so wonderful to speak to for becoming a new home renter with Belonghome! She assisted me with my technical issues with extreme patience and tireless help! I’m so grateful and excited to get approved for the home I toured and loved! Thank you, Gianella and team at Belonghome!
- Sal has been absolutely fantastic to work with. I've asked him a million questions, and he has been patient and professional throughout the entire process. He has made me a true believer in Belong's capabilities.
- Absolutely incompetent, slow and useless.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner