I am very satusfued with the quality of work
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- The marketing team was extremely knowledgeable and created an amazing presentation. Great way to use technology to improve satisfaction and reliability.
- Great Experience!!
- Ms. Inci is so easy to work with, always active and giving us whatever information we need. It's a pleasure to work with her. Looking forward to more.
- Stay away!! This company doesnt have any control on the property both systematically(reduced rents arbitarily without my confirmation even after me insisting and they brought it down by 700$) and on the ground( all reliant on random contractors which anyone can do on their own). On top of that, their contractors are threatening me and my neighbor and caused property damage too which they refuse to acknowledge even after video proofs...stay away from this company if you are not on the ground / close to the property..scammers!! reviewing after incuring a loss of 15k cos of this company. Updates after Tamis response : >> When i tried to deal with them up and until none of this came up as a resolution and now they are acting smart when their review is in public. Tami, if you were in for resolution you should have dealt that with when i escalated to you. You said pay 6k for the repair caused by your guys or exit the deal. BTW, FUN FACT the one which they quoted 6k , I got it done for 3k from the open market with a licensed contractor. Reiterating on my point again, scammers!! stay away!!
- Kyle the inspector that came to our house was very professional and pleasant. Nathan has been also very professional and knowledgeable and articulate in explaining the process of renting out our house
- Very perfessional
- They are very accommodating, easy to Got response , helpful, and they treat like they own family
- The virtual tour was very good. I spoke with the same people multiple times when I had issues so that was nice that I had one assigned agent. We had some issues with our lease / application and they were ver patient and helpful!
- Good service by Jefferson on a potential light work
- Very professional
- Kevin was extremely helpful and informative. Kindly answered all my questions
- I would like to thank the maintenance technician for his professionalism and the excellent job he did repairing my kitchen sink. He was very respectful, knowledgeable, and completed the repair in a timely manner. Everything is working perfectly now, and I truly appreciate his attention to detail and positive attitude throughout the process. Great customer service and quality work!
- Prompt responses.
- Do not use this service. It's a joke. The monthly cost doubled from the original agreement. The first rent payments took months before I was paid. They rent was set to low for the area. They keep the renter waiting so long for a dishwasher replacement I just took care of it my self. I have scheduled to talk to a person 3 times and never gotten a call. I'm pretty sure it's a scam of some kind. Horrible experience for both the owner and the renters
- We’ve had a great experience working with Belong as a service vendor. Their team is professional, responsive, and consistently works to coordinate repairs and maintenance efficiently for both homeowners and residents. A special thank you to Lucy Galvez for her communication, professionalism, and support throughout the work order process. She has been very helpful in keeping projects organized and moving forward smoothly. We appreciate the opportunity to work with the Belong team and look forward to continuing our partnership on future projects.
- The time spent on communications with the tenants, neighbors are the really important things to get their thoughts, feelings and coordinate with the landlord. Don't wait and act passively. Should be proactive to ask for things to improve and any problems to solve. I know the human power may be over subscribed for the number of houses they need to manage. There should be some AI tooling to help reducing the time
- Ryan has been very attentive and helpful in helping me manage this process. It may be his job, but he has put in the work to make our working relationship feel personable yet professional. Excellent work! Thank you, Ryan!
- Absolutely amazing experience! The entire team was beyond excellent — fast, professional, responsive, and genuinely friendly throughout the whole process. Everything was handled quickly and efficiently, with clear communication and great customer service. One of the best experiences I’ve had working with a property management company. Highly recommended!
- Amazing company amazing
- Belong is a pretty good company with very good prices and great customers service.
- Juan has been a fantastic person, who's always goes the extra miles to help us with anything asked. Really appreciate him
- Everyone was responsive and straightforward.
- Kathy was really good and thorough. She asked many questions and took a ton of photos showing the great condition our condo is in. She was very knowledgeable and pleasant to do business with.
- This website and sevices offered might feel too good to be true. It is because it is.They have marvelous onboarding and quick schedules to prepare your home. However once onboarded and home left unattended. That is where all work stops. It might take a month to get pictures, another month to fix some paint, then another week to get pictures cause they took the pictures out of order. You are 2.5 months unrented. Then they will tell you this actually was your fault, web routers were down, A/C was broken, a mess was left in the house. you ask neighbors to check and verify they say no that stuff works and no one has been in your home yet. You begin to question yourself and who to beleive. You can even "write the founder" they will email you to set up a call act as though it is urgent. then silence, your price drops twice in a two day span, your rental is on the market well below fair market value cause they don't keep up with the automation of the responses. Even now as I am just trying to leave let alone ever get the money back for the damage they did to my home. they are harming my future earnings by lower a price on my home that people will see and history will save. I am sorry neighbors that I thought they could be trusted. It has hurt all our earnings.
- It was painless and very organized, thank you all for your hard work :)
- Everything was corrected just fine , thanks for the update.
- I Spoke with Juan from Belong and he was fantastic with his service and behavoiour. Excellent comunication.
- BEST SERVICE BEST COMPNY
- The Team did a great job negotiating the terms of the lease. They actually were able to lower my rate. So far everything has been awesome. Everything has been quick, professional and seamless. I look forward to working with them in the future.
- I’m renewing my lease with my new tenants, and Belong team have been on top of everything as usual, thank you for all your hard work :)
- Belong a good job of following up on a scheduled visit on my Seattle house.
- He was on time and answered my questions with no problem
- We had a bit of complicated move in situation. And Vanessa took over our case seamlessly and persistently pushed to find a resolution that would make us happy. We thank Vanessa again for not giving up and helping us through it all!
- Rental house tour scheduled. They posted 12:30 to 1pm open house and exchanged text message confirmation. Agent never show up. Over 10 people waited 30min or more. Nobody picked up the phone.Terrible experience.
- Had a really good expreance with belong
- Luisa, has been over the top accommodating to me from overseeing all needs and necessities to navigating a payment schedule. She checks on things regularly and is super attentive to me as a tenant as well as often asking if the property ever needs anything. I will forever be grateful for Luisa and the entire team I’ve dealt with at Belong as well! Thank you so much Luisa for all you have done for me in this very short time! I couldn’t ask for a better person to work with.
- Just love the transparency and Communication
- Excelente muchas gracias
- Working with Belong Homecare Management has been a great experience. It’s always easy to arrange appointments with the residents, communication is clear and efficient, and approvals for repairs are provided quickly. This makes the entire service process smooth and professional. Highly recommended to work with!
- Amable y colaboradora
- Greatly appreciated working with Belong
- Thank you . Great customer touring of the property.
- Aaron is very helpful.
- I honestly don’t know what else to do, so I’m writing here in the hope that a real person will see this and help me. 1404 Hugh Mack Ct, Spartanburg, SC 29303 I have been trying to rent this house for almost two weeks. We tried different accounts, browsers, phones, computers, emails, and every possible way to apply. We sent screenshots of the technical error and contacted support, but we only keep receiving the same generic response: “Try again.” We have tried everything. The company has simply made it impossible to rent this house. I genuinely feel sorry for the owner, because they may be losing money while their property remains unrented because of a technical problem on the company’s side. I am still interested in this house and ready to rent it. Please pay attention to this message and tell me how I can actually submit my application. I’m hoping the owner sees this and understands why their house is still not rented.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner