The time spent on communications with the tenants, neighbors are the really important things to get their thoughts, feelings and coordinate with the landlord. Don't wait and act passively. Should be proactive to ask for things to improve and any problems to solve. I know the human power may be over subscribed for the number of houses they need to manage. There should be some AI tooling to help reducing the time
4.5 Out Of 5
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What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
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Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
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VIP Member Relations Lead
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Alejandra Echartea
VIP Member Relations Specialist
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Loved by homeowners and residents
- Ryan has been very attentive and helpful in helping me manage this process. It may be his job, but he has put in the work to make our working relationship feel personable yet professional. Excellent work! Thank you, Ryan!
- Belong is a pretty good company with very good prices and great customers service.
- Amazing company amazing
- To say that these people have their heads up their butts is an understatement. It started off like it was going to be wonderful only to find I was given an agent who wouldn't return my emails and drug his feet on everything I've asked of him to do. They couldn't post all the listings correctly that they said they would some they didn't at all. To get through to somebody was like pulling teeth and getting returned phone calls. Very very poor customer communication. I basically wasted over a month frustrated and lost a lot of valuable time and money. As expected they told me they would refund my placement fee right away but drug their feet on that for over a week and a half until they initiated the payment through an ACH being told that it would take another 10 days on top of that. So basically I have waited and will wait since I currently haven't seen the payment post in my account for about 25 days. Do not use these clowns because they're app sucks, Communications terrible making false promises that they can't deliver.
- Juan has been a fantastic person, who's always goes the extra miles to help us with anything asked. Really appreciate him
- Everyone was responsive and straightforward.
- Kathy was really good and thorough. She asked many questions and took a ton of photos showing the great condition our condo is in. She was very knowledgeable and pleasant to do business with.
- Everything was corrected just fine , thanks for the update.
- It was painless and very organized, thank you all for your hard work :)
- I Spoke with Juan from Belong and he was fantastic with his service and behavoiour. Excellent comunication.
- The Team did a great job negotiating the terms of the lease. They actually were able to lower my rate. So far everything has been awesome. Everything has been quick, professional and seamless. I look forward to working with them in the future.
- BEST SERVICE BEST COMPNY
- I’m renewing my lease with my new tenants, and Belong team have been on top of everything as usual, thank you for all your hard work :)
- Disappointing experience with Belong. I hired them expecting professional, hands-off property management, but the process has required constant follow-up. I reached out in late May, and my home was not rented until late August. The listing went up late and even included photos from a completely different property. After move-in, the resident complained that the cleaning company Belong hired did a poor job. Communication has been the biggest issue. Customer service and concierge response times are consistently slow, making it difficult to get timely answers about my own property. Most concerning, Belong advertises a “Rent Guarantee,” my resident has moved in, and I still have not received a rent payment that was supposed to have been collected by belong mid last month. The concept is great, but based on my experience, the execution, communication, and attention to detail have fallen well short of expectations.
- Belong a good job of following up on a scheduled visit on my Seattle house.
- We had a bit of complicated move in situation. And Vanessa took over our case seamlessly and persistently pushed to find a resolution that would make us happy. We thank Vanessa again for not giving up and helping us through it all!
- He was on time and answered my questions with no problem
- Just love the transparency and Communication
- Luisa, has been over the top accommodating to me from overseeing all needs and necessities to navigating a payment schedule. She checks on things regularly and is super attentive to me as a tenant as well as often asking if the property ever needs anything. I will forever be grateful for Luisa and the entire team I’ve dealt with at Belong as well! Thank you so much Luisa for all you have done for me in this very short time! I couldn’t ask for a better person to work with.
- Had a really good expreance with belong
- Aaron is very helpful.
- Greatly appreciated working with Belong
- Thank you . Great customer touring of the property.
- We moved into a rental home on August 11th, and everything, from the rental management company to the condition of the house have been a nightmare, we've had no peace. 3 toilets didn't work right, a smoke detector in a bdrm cathedral ceiling beeped loudly all hours of the day and night because we couldn't reach it. I'm a senior citizen and can't climb on a ladder that high. An outdoor outlet was without a cover, etc, etc, this isn't half of the needed repairs! All the towel racks fell off the wall on day one. It took two weeks to get them to fix the smoke alarm even though we told them we couldn't sleep. We asked for clarity about water, sewer, and trash billing from day one and now at day 22, we still can't get a straight answer. We have been asking for a mailbox key for weeks, they didn't give us one, then the HOA put new boxes and won't release a key to us. Belong Colorado, Inc (mostly foreigners) act like they don't understand, keep patronizing us and apologizing but don't resolve anything. I am on my last nerve with these people. The gas stove doesn't work right, the driveway slabs are unlevel about 3 inches in places and have been a hazard, we've tripped and twisted an ankle, and just wait till winter when water pools and freezes in those areas. They have breached our contract, no doubt. I am telling my story to help others avoid renting property managed by these incompetent people. One more thing I want to add, is I put their Coral Gables, Florida address, the one on my lease, into Maps, 1172 S Dixie Hwy #483, Coral Gables, FL 33146. Turns out this is a UPS mailbox location!!
- Excelente muchas gracias
- Working with Belong Homecare Management has been a great experience. It’s always easy to arrange appointments with the residents, communication is clear and efficient, and approvals for repairs are provided quickly. This makes the entire service process smooth and professional. Highly recommended to work with!
- Amable y colaboradora
- Very knowledgeable and helped with all our q questions on the process of renting and what their services are.
- Belong's agents are trust worthy, diligent and courteous. So far, they have followed up effectively and managed several complex repair situations with my property, resolving the situations without my involvement. I feel like I'm in good hands with Belong.
- Ver respectful and know her job well
- Marcelo has been such a great help, with everything needed to move into a rental with belong. He calls in time, very efficient and super helpful! Amazing attitude and I can tell he loves his job!
- We appreciate the opportunity to serve your company with any water damage needs. Please call us 24/7 should the need arise. Belong is a great company to work with.
- Leo was very fast and efficient. He solve the leak immediately. He is a great worker.
- AI slop company. They cannot maintain a single thing and are slow to repair anything. They're extremely disorganized and I cannot get into contact with anyone that will help me. They keep giving my address and phone number to random contractors and will not schedule anything with me. Random people call me and say they're at my home to paint my garage when I never said it needed to be painted. I have SQUIRRELS living in my roof and they haven't removed them or fixed the hole in a week. STAY AWAY!!! ALL THE 5 STAR REVIEWS ARE OBVIOUSLY AI.
- Having good communications with customer service in Belong.
- Everything was smooth and easy
- The response from the Belong was quick and she made sure she was on top of all communications! She is very much appreciated.
- Belong managed my house on Tradewinds in San Jose, California. There were zero issues and the rent was always on time. Interaction with Belong was minimal while they managed my property..
- Andre is helping me navigate my relationship with a very difficult tenant. He is professional and patient with the situation, and seems to know all of the legal implications of working with a tenant who violates HOA rules and fails to take responsibility for her actions.
- The technician was so professional and friendly made me feel comfortable and gave me resources to call for future work needed to get
- Great communication with Belong staffs. This is very important if you are far away from your property to properly address any issues and prevent the issue from becoming a bigger issue.
- Very helpful. Thank you.
- Very good customer service and they are committed to details to make sure that you will have a good experience
- Save yourself the pain, you will regret renting property from BELONG COLORADO, INC. They are a HORRIBLE rental management company. Completely unprofessional, liars at best, and they add layers of bureaucracy to every simple task. The house was not inspected before we moved in and it was not cleaned. They lied, said they were working hard to prepare our new home for us, so is this why there were multiple repairs noticed on day one? They're good at telling you what you want to hear. Toilets didn't work properly, master toilet leaking, smoke detector in the master bdrm very high up in a cathedral ceiling beeped 3 times loudly every 60 seconds for WEEKS before they finally sent someone to fix it, we had to replace most light bulbs because they burnt out within two days, exterior electrical outlet missing its cover and getting rained on, cupboard shelves without the proper clips, so they collapsed, every towel rack in the house fell off the first time we tried to place a towel on them, they had wrong screws attached and weren't attached to the walls properly, VERY uneven concrete slabs in the garage and driveway that caused us to trip and twist ankles while moving in, and they refused to do anything about that. Gas stove not working right, it only produces medium heat and won't boil water. The flame doesn't come out of all holes on the burners. The professional they hired came and took a picture with the burners lit so Belong said it's a working stove. It's NOT fixed, and if I want it fixed they said I have to pay for it. We moved in August 11th. It is August 31st, and we still don't know who will pay for, or how the water, sewer, and trash will be billed to us. We were not allowed to put the bill in our name, so we've been waiting to find out something, anything from Belong. We still don't have access to our US mailbox. The HOA won't release the key to renters, so we've been without access to our US Postal Service mail since moving in because Belong keeps saying wait for it, wait for it, we are working hard to get authorization from the owner, blah blah blah. This kind of stuff should have already been addressed before we moved in, the house was rented before, so did they treat the prior renters like they're treating us? We get mad and tell them to stop ignoring things and hurry up, but then they say we're the unprofessional ones! Right! Beware of Belong Colorado, Inc, they're horrible, is all I can say. You heard my nightmare story.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner