A kind and honest person.
4.5 Out Of 5
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Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
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VIP Member Relations Lead
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VIP Member Relations Specialist
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Loved by homeowners and residents
- Gianella was super helpful! We found the house in the morning and had signed the lease by the end of the day. It all moved quickly and was very straight forward.
- Super helpful when I asked them followup questions
- Always a positive experience working with Victoria. She is very detailed and professional. She responds very quickly to any questions and provides detailed direction. Her follow and dedication up saves us time and allows us to do our jobs professionally.
- I would not recommend Belong Property Management to anyone looking for a company that actually communicates with its clients or delivers on the services it advertises. Communication was one of the biggest issues throughout my experience. Every time I reached out with questions or concerns, I ended up speaking with a different representative. There was no continuity, no accountability, and I constantly had to explain the same issues over and over again. It felt impossible to get clear answers or have anyone take ownership of resolving problems. I was also charged for services that, in my experience, were never actually performed. When I questioned these charges, I received inconsistent responses instead of clear explanations or documentation. The repair process was equally frustrating. The repairs that were completed were, in my opinion, handled improperly, resulting in inflated costs without corresponding quality. Rather than protecting my interests as a property owner, I felt like unnecessary expenses were being added. Another major disappointment was the handling of tenant damage. Belong failed to hold the tenants accountable for damage that went well beyond normal wear and tear. Instead, I was left covering costs that I believe should have been the tenant's responsibility. Overall, I paid for professional property management but did not receive the level of service that was advertised. Between the poor communication, questionable charges, costly repair handling, and failure to properly address tenant-caused damage, my experience was extremely disappointing. I cannot recommend Belong based on my experience.
- I am satisfy for resolving the issue with tenant
- I want to acknowledge that the vendors who have come to my home have been professional, courteous, and thorough in assessing the issues. Most recently, Brian clearly explained that his visit was only to inspect the kitchen faucet and cabinets and not to complete repairs. He carefully documented the problem, took photos, and advised that the kitchen faucet has serious issues that could potentially result in flooding if the water cannot be shut off in time. I appreciate his professionalism and the attention he gave to identifying the severity of the problem. My concern is not with the vendors, but with the lack of timely resolution from Belong. Despite multiple visits, the kitchen faucet remains unrepaired, and each vendor has only assessed the issue without any actual repair being completed. This ongoing delay is frustrating, especially considering that the problem has now been identified as a serious risk for water damage to the home. I am requesting action to resolve this issue before it leads to more significant damage. While the vendors have done their part professionally, the repeated delays in approving and completing the repair are unacceptable. I expect Belong to prioritize this repair and provide a prompt resolution.
- A kind person with a great deal of patience to guide the process.
- Service was transparent and the process went smoothly
- Exceptional experience with Aaron he is the best!! Belong rocks!!!
- We had a rough go with the first round of estimates for yard work, but that was mostly because I don't think I was clear about what we actually needed for this property. Once I clarified there was no mowing to be done, the price for regular clean up came down real quick. This company does great work, and I don't have to worry about weeding any more! It's awesome! The things we love: 1. We don't worry about collecting rent, or late rent. 2. Getting a renter into the unit was relatively stress free and they took care of all the advertising and background checks. 3. The Belong staff is always very friendly and the app is very easy to use. Things that could use some work (because it's life and we can all get better at something) 1. The length of time it takes to get estimates could use some fine tuning. We waited about 3 week each time and these were for things that we really wanted to jump on. All in all, the work got done for a price we can manage regularly. 2. We have an outlet in our unit that does not have the reset switch on it but is still on a circuit that is completely GFCI because that's how the builder set it up. However, each time Belong staff comes in and sees the generic outlet, we get another warning that it needs to be fixed when it does not. This has taken several conversations and pictures of circuit boxes to resolve. I also fully expect to have to deal with this again when we are between renters. Considering everything, my husband and I are very happy with hiring Belong to be our third party management for our rental. We feel the benefits have far outweighed the irritations.
- They are Fantastic. The way they act and behave is completely amazing. They do know how to serve people.
- Honestly my experience with Belong has always been amazing , everyone is very professional ,kind and on top of everything, keep up the good work !!!!!! :)
- Excellent service delivery. I met FAISAL very helpful, good attention to clients on site. Thank you and would certainly visit again.
- 0/10 Do not recommend. My experience with this property management company was extremely disappointing. We paid the application fees, only to be denied based on credit and income requirements that were never made clear upfront. It felt like the qualifications were so unrealistic that it made me question whether applicants ever had a fair chance. We left feeling like we had simply paid application fees for nothing and felt like it was a scam. To make matters worse, the property was advertised as available for immediate move-in, but when we viewed it, repairs still needed to be completed and some of the previous tenant’s belongings were still inside the home. It was clearly not move-in ready. I understand that property owners have the right to set screening criteria, but those requirements should be clearly disclosed before people spend money on non-refundable application fees. Being transparent about qualifications and ensuring a property is actually ready before advertising it as available would save prospective tenants time, money, and frustration.
- The leasing agent was amazing!
- Aaron Miranda the concierge at Belong, is extremely professional, caring, and detail-oriented. He consistently provides excellent service and truly goes above and beyond.
- This is the best
- Belong offers unparalleled service to landlords by offering guaranteed service finding tenants in 21 days. I signed up for this aspect of belong trusting their marketing efforts will prove successful in getting us a tenant. They inspect the property and provide a lockbox free of charge and sounds like they will own the entire process from finding a tenant to lease agreement and property management there after. They are also offering $9k plus in eviction expenses in case of a default tenant situation. Overall I was sold on all these stress free services and see how my experience turns out in a month or so.
- Great communication
- Gianella went above and beyond to get our lease approved quickly and easily. She was fast, professional, and responsive. We had a little trouble getting our IDs uploaded and she worked all day to get everything sorted out for us. We're so excited about our new home!
- Taking my request and question seriously. Very thoughtful.
- Easy quick fast service
- Fast action, polite and seemed interested in resolving the issue. Thanks, George
- Very trash company. Our house was supposed to be ready on 6.22 but when we checked, the house was most certainly not ready. They didn’t follow the contract, did not respect the tenant or the home owner
- Andre was on top of this last-minute schedule change, as he has been handling many other things related to the management of my property. Thanks and great job!
- Very knowledgeable
- Sal is the BEST to work with and the entire team is very helpful!
- Communication was clear and to the point. The team made a stressful situation finding a home stressless and we couldn't be happier. We were always kept in the loop with the process and where our application was. We are extremely pleased and will definitely recommend and use them for future business. I cant thank you guys enough.
- We would like to receive more work orders from Belong Homes, as we are committed to maintaining and enhancing their quality standards in the market while delivering reliable, high-level service. Belong Homes stands out for professionalism, consistency, and strong market presence.
- Days after Marcio "fixed" the homeowner' provided washing machine it again began doing the same thing. In addition the homeowners provided dryer would only spin and spin, not dry anything, just spin. In the end we had the homeowner remove their appliances and we bought our own. Marcio kept us informed as to what he was finding as he worked on the washer. Upon locating the problem he promptly fixed and, cleaned up the area made sure we didn't have any more questions. Any that we did have he quickly answered, detailing what he was saying. Before he left he made double sure we were satisfied and had no more questions for him. A nice friendly guy who I would not hesitate to have back, should the need arise.
- This is an outstanding service. As a former homeowner, if I were in a position to use it as a rental, I would. And as a renter it is fantastic so far. Thank you!
- From beginning to end, the Belong team communicated throughly and consistently updating us on everything going on with the process. Their bright smiles and attitudes made the process of finding a house go from stressful to stress-free. Their fast acting got myself and my boyfriend into a dream rental. I couldn't have asked for a better experience and will definitely be using them again.
- He was great!
- I recently rented using belong.. customer service is horrible.. First, they put the wrong address on lease (address is non-existent). I have sent several emails to them and called the customer service. It has been 2 weeks but forget resolution... they have not even acknowledged the issue or provided any sort of ETA. 5 reminder and 1 customer service call latter (call had 30-40 mins time).. i am yet to get any ETA. Main issue with the company 1) It is very hard to contact them 2) They claim .. if you chat on app, you will get response in few hours.. but response never comes 3) AI chatbot is surprisingly bad... it keeps repeating same questions over and over again.. without trying to understand what customer is trying to ask.. it is kind of pre-AI era basis chat bots .. overall stay away from this company as much as possible.. my experiences are on renter side but i believe frustrated renters won't make happy homeowners.. so you can imagine
- Great human being and great professional
- Very responsive, helpful and professional. A pleasure working with her. Thank you so much.
- Dolpho was extremely helpful available. I had all my questions answered and the process went quite smoothly.
- They offer the best rate in town and looking forward to letting Belong manage my property.
- Información muy clara y precisa, con personas que hablan tu idioma
- Great, on time,
- Great team!
- Highly impressed with Belong! Great communication, excellent service, and a very friendly team. I’ll definitely be coming back and recommending them to others!
- The technician who came out for the kitchen sink faucet was professional, courteous, and thorough in documenting the issues. I have no concerns with his service during the visit. However, the overall process has been frustrating and inefficient. This visit did not result in any repairs, and I was later informed that the quote was considered too high and that another vendor would be sought. This has led to repeated delays, multiple visits, and no resolution to the actual problem. Meanwhile, the ongoing plumbing issues are contributing to higher water bills and inconvenience for the tenants. It feels like time is being spent “shopping around” rather than addressing the issue in a timely manner. I would appreciate a more efficient approach that prioritizes completing the repairs rather than continuing to send out multiple vendors without resolution.
- Went to a open house today and sat outside for 30min and they never showed up. It was for the best as the property did not look at all like the photos and was in need of basic repair on the outside.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner