A kind and honest person.
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Always a positive experience working with Victoria. She is very detailed and professional. She responds very quickly to any questions and provides detailed direction. Her follow and dedication up saves us time and allows us to do our jobs professionally.
- Gianella with Belong was fantastic to work with throughout the entire process of leasing our place. We were approved in under a day and were able to complete everything remotely, which made the whole experience incredibly convenient. She stayed on the call with us while we reviewed our lease so we could get any questions answered in real time. However, she did not make us feel rushed or pressured. She was responsive, professional, and genuinely made what can be a stressful process feel easy. For our experience so far, I highly recommend working with her and Belong!
- I want to acknowledge that the vendors who have come to my home have been professional, courteous, and thorough in assessing the issues. Most recently, Brian clearly explained that his visit was only to inspect the kitchen faucet and cabinets and not to complete repairs. He carefully documented the problem, took photos, and advised that the kitchen faucet has serious issues that could potentially result in flooding if the water cannot be shut off in time. I appreciate his professionalism and the attention he gave to identifying the severity of the problem. My concern is not with the vendors, but with the lack of timely resolution from Belong. Despite multiple visits, the kitchen faucet remains unrepaired, and each vendor has only assessed the issue without any actual repair being completed. This ongoing delay is frustrating, especially considering that the problem has now been identified as a serious risk for water damage to the home. I am requesting action to resolve this issue before it leads to more significant damage. While the vendors have done their part professionally, the repeated delays in approving and completing the repair are unacceptable. I expect Belong to prioritize this repair and provide a prompt resolution.
- A kind person with a great deal of patience to guide the process.
- Service was transparent and the process went smoothly
- We had a rough go with the first round of estimates for yard work, but that was mostly because I don't think I was clear about what we actually needed for this property. Once I clarified there was no mowing to be done, the price for regular clean up came down real quick. This company does great work, and I don't have to worry about weeding any more! It's awesome! The things we love: 1. We don't worry about collecting rent, or late rent. 2. Getting a renter into the unit was relatively stress free and they took care of all the advertising and background checks. 3. The Belong staff is always very friendly and the app is very easy to use. Things that could use some work (because it's life and we can all get better at something) 1. The length of time it takes to get estimates could use some fine tuning. We waited about 3 week each time and these were for things that we really wanted to jump on. All in all, the work got done for a price we can manage regularly. 2. We have an outlet in our unit that does not have the reset switch on it but is still on a circuit that is completely GFCI because that's how the builder set it up. However, each time Belong staff comes in and sees the generic outlet, we get another warning that it needs to be fixed when it does not. This has taken several conversations and pictures of circuit boxes to resolve. I also fully expect to have to deal with this again when we are between renters. Considering everything, my husband and I are very happy with hiring Belong to be our third party management for our rental. We feel the benefits have far outweighed the irritations.
- Exceptional experience with Aaron he is the best!! Belong rocks!!!
- The leasing agent was amazing!
- DO NOT USE BELONG!!!! They are a scam. I've been "working" with them for a few months now. My house is supposed to be rented in 2 weeks and till now they have done NOTHING. No showings at all. Have just reduced the price and taken my money. Can never talk to a real person. My "concierge" doesn't have a direct line. Noone does. They never reply to my emails or texts. They never call me back. I'm trying to get some money back (a good will deposit I put down on fixing things in the house and the 2 months "free" they promised me, but charged me) and after a week, they still haven't done. Now, they are having "trouble" sending me the money back. STAY AWAY. FAR AWAY!!! (I finally heard back from Tami, VIP Member Relations Lead, and she got my refund completed and had a good conversation with her. Tami was friendly and helpful and listened to my frustration. I still wouldn't use this service but want to give a fair and honest review).
- Excellent service delivery. I met FAISAL very helpful, good attention to clients on site. Thank you and would certainly visit again.
- They are Fantastic. The way they act and behave is completely amazing. They do know how to serve people.
- Honestly my experience with Belong has always been amazing , everyone is very professional ,kind and on top of everything, keep up the good work !!!!!! :)
- Belong offers unparalleled service to landlords by offering guaranteed service finding tenants in 21 days. I signed up for this aspect of belong trusting their marketing efforts will prove successful in getting us a tenant. They inspect the property and provide a lockbox free of charge and sounds like they will own the entire process from finding a tenant to lease agreement and property management there after. They are also offering $9k plus in eviction expenses in case of a default tenant situation. Overall I was sold on all these stress free services and see how my experience turns out in a month or so.
- Aaron Miranda the concierge at Belong, is extremely professional, caring, and detail-oriented. He consistently provides excellent service and truly goes above and beyond.
- This is the best
- Great communication
- Gianella went above and beyond to get our lease approved quickly and easily. She was fast, professional, and responsive. We had a little trouble getting our IDs uploaded and she worked all day to get everything sorted out for us. We're so excited about our new home!
- Taking my request and question seriously. Very thoughtful.
- Listed a place for rent on Zillow. We applied immediately and paid $130 for two people. An hour later it claims to be rented by someone else. Then a day later they list the same apartment for $2000/month more! At this point we ask for a refund and they say they will refund us. Then 2 weeks later no responses and no refund... Total scam
- Easy quick fast service
- Fast action, polite and seemed interested in resolving the issue. Thanks, George
- Communication was clear and to the point. The team made a stressful situation finding a home stressless and we couldn't be happier. We were always kept in the loop with the process and where our application was. We are extremely pleased and will definitely recommend and use them for future business. I cant thank you guys enough.
- Sal is the BEST to work with and the entire team is very helpful!
- We would like to receive more work orders from Belong Homes, as we are committed to maintaining and enhancing their quality standards in the market while delivering reliable, high-level service. Belong Homes stands out for professionalism, consistency, and strong market presence.
- Very knowledgeable
- Andre was on top of this last-minute schedule change, as he has been handling many other things related to the management of my property. Thanks and great job!
- This is an outstanding service. As a former homeowner, if I were in a position to use it as a rental, I would. And as a renter it is fantastic so far. Thank you!
- Days after Marcio "fixed" the homeowner' provided washing machine it again began doing the same thing. In addition the homeowners provided dryer would only spin and spin, not dry anything, just spin. In the end we had the homeowner remove their appliances and we bought our own. Marcio kept us informed as to what he was finding as he worked on the washer. Upon locating the problem he promptly fixed and, cleaned up the area made sure we didn't have any more questions. Any that we did have he quickly answered, detailing what he was saying. Before he left he made double sure we were satisfied and had no more questions for him. A nice friendly guy who I would not hesitate to have back, should the need arise.
- The CEO office contacted us however this Company is really good at gaslighting and going back on their word. They will give you something in writing then turn back around and go back on their word while trying to question your judgement when they send under skilled workers to fix damages and once you complain about sloppy work, they will us AI to send lengthy emails trying to convince what your eyes see is not accurate. Worst of all they try to convince you to remove bad reviews which is unethical business practices. Hiring Belong has been one of our worst decisions.
- From beginning to end, the Belong team communicated throughly and consistently updating us on everything going on with the process. Their bright smiles and attitudes made the process of finding a house go from stressful to stress-free. Their fast acting got myself and my boyfriend into a dream rental. I couldn't have asked for a better experience and will definitely be using them again.
- Very responsive, helpful and professional. A pleasure working with her. Thank you so much.
- He was great!
- Great human being and great professional
- Información muy clara y precisa, con personas que hablan tu idioma
- Dolpho was extremely helpful available. I had all my questions answered and the process went quite smoothly.
- They offer the best rate in town and looking forward to letting Belong manage my property.
- Great, on time,
- Great team!
- My experience with Belong Property Management has been nothing short of a nightmare, and I strongly caution any landlord or homeowner before signing with them. If you want to deal with AI-generated responses, canceled meetings, unanswered text messages, and emails that go completely ignored, then Belong is exactly what you will get. I repeatedly requested to speak with management to resolve multiple issues, and not one person ever responded. Because of the ongoing challenges and lack of accountability, I canceled my agreement with Belong. Shockingly, after ending the contract, they began charging me rent for my own property. I have now contacted the Better Business Bureau and other consumer protection organizations because the situation has escalated beyond anything a homeowner should ever have to deal with.
- Their team were very detailed with information and their responses were very quick and helpful. I would give them 10 stars. Big thanks to Phin 😊he was awesome
- Great experience
- The technician who came out for the kitchen sink faucet was professional, courteous, and thorough in documenting the issues. I have no concerns with his service during the visit. However, the overall process has been frustrating and inefficient. This visit did not result in any repairs, and I was later informed that the quote was considered too high and that another vendor would be sought. This has led to repeated delays, multiple visits, and no resolution to the actual problem. Meanwhile, the ongoing plumbing issues are contributing to higher water bills and inconvenience for the tenants. It feels like time is being spent “shopping around” rather than addressing the issue in a timely manner. I would appreciate a more efficient approach that prioritizes completing the repairs rather than continuing to send out multiple vendors without resolution.
- Highly impressed with Belong! Great communication, excellent service, and a very friendly team. I’ll definitely be coming back and recommending them to others!
- Don’t waste your time going to any other property management. These guys got it going on. It’s just not like talking to somebody that’s like talking to a friend. They want the best for you and they’ll work it out where it works out for you so waste your time somewhere else if you want… I’m not lucky, but this was the first one I called and these guys are great
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner