Very knowledgeable and helped with all our q questions on the process of renting and what their services are.
4.5 Out Of 5
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What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
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Tami Silks
VIP Member Relations Lead
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Alejandra Echartea
VIP Member Relations Specialist
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Loved by homeowners and residents
- Belong's agents are trust worthy, diligent and courteous. So far, they have followed up effectively and managed several complex repair situations with my property, resolving the situations without my involvement. I feel like I'm in good hands with Belong.
- We appreciate the opportunity to serve your company with any water damage needs. Please call us 24/7 should the need arise. Belong is a great company to work with.
- Leo was very fast and efficient. He solve the leak immediately. He is a great worker.
- Marcelo has been such a great help, with everything needed to move into a rental with belong. He calls in time, very efficient and super helpful! Amazing attitude and I can tell he loves his job!
- Ver respectful and know her job well
- Having good communications with customer service in Belong.
- Everything was smooth and easy
- The response from the Belong was quick and she made sure she was on top of all communications! She is very much appreciated.
- Absolute worst rental management company ever! We regret renting a property from them. They did not clean or inspect the house and we have been here a month now and haven't had one day of peace begging this negligent company to fix safety issues. The house has a 20 year old gas stove that won't even heat water and no carbon monoxide detectors near bedrooms. A smoke detector in a bedroom cathedral ceiling has been beeping 3 times every 60 seconds for nearly a month, and they won't come and fix it. It needs to be hardwired and was replaced with a removable battery type. They just charged me for the owners delinquent water bill from before we moved in! We sorely regret renting from Belong.
- Great communication with Belong staffs. This is very important if you are far away from your property to properly address any issues and prevent the issue from becoming a bigger issue.
- Andre is helping me navigate my relationship with a very difficult tenant. He is professional and patient with the situation, and seems to know all of the legal implications of working with a tenant who violates HOA rules and fails to take responsibility for her actions.
- The technician was so professional and friendly made me feel comfortable and gave me resources to call for future work needed to get
- Belong managed my house on Tradewinds in San Jose, California. There were zero issues and the rent was always on time. Interaction with Belong was minimal while they managed my property..
- Very good customer service and they are committed to details to make sure that you will have a good experience
- Very helpful. Thank you.
- Aaron is thoughtful and professional.
- Working with George is a pleasure, he is always willing to go the extra mile to work things out.
- Maykol is the best responsive coordinator I've ever seen.
- I have been in the industry for a very long time. This company uses heavy automations that harass you relentlessly even after you have toured, even after you have applied. The responses are not appropriate for the questions being asked. I applied for a rental the night before I toured based on the floor plan and location. The home was brand new. I toured the very next day at 5pm. They continued touring the home even after I was approved and I paid the application fee. It is very difficult to get a consistent person to help you and it’s mostly AI responses in the evening and through the middle of the night. I followed up for several days after being “approved” and was given the run around regarding the homeowners “lack of response”. This was not the truth. My application was never presented to the homeowner. This company either lacks the human element for customer service and or misleads both tenants and homeowners in a very questionable manner to collect application fees and continue tours. I will not be renting a home from them and would not recommend them to anyone serious about renting from or as a landlord.
- She was very helpful and polite
- Great experience! Gianella was very professional, quick, and made the process worry free! Would highly recommend having Gianella handle my transition into a rental knowing she will go above and beyond.
- Gianna helped us start our process very efficiently. She was also there to answer any questions along the way and was beyond helpful! So grateful we found her and the belong team !
- Always a positive experience working with Victoria. She is very detailed and professional. She responds very quickly to any questions and provides detailed direction. Her follow and dedication up saves us time and allows us to do our jobs professionally.
- I am satisfy for resolving the issue with tenant
- Super helpful when I asked them followup questions
- Gianella was super helpful! We found the house in the morning and had signed the lease by the end of the day. It all moved quickly and was very straight forward.
- A kind and honest person.
- Gianella with Belong was fantastic to work with throughout the entire process of leasing our place. We were approved in under a day and were able to complete everything remotely, which made the whole experience incredibly convenient. She stayed on the call with us while we reviewed our lease so we could get any questions answered in real time. However, she did not make us feel rushed or pressured. She was responsive, professional, and genuinely made what can be a stressful process feel easy. For our experience so far, I highly recommend working with her and Belong!
- Renting from belong and its been the worst renting experience ive ever had. It's like renting a home from a telemarketing company. There is no local contact at all. From the very beginning there was a huge fiasco with getting into the home which ended up with them attempting to set up multiple locksmiths to get a door handle fixed. Everytime you call them its like calling your cell phone company. You sit on hold for 15 minutes atleast then some random answers that you can barely understand so everytime you call with your issue (and you will have to call repeatedly, trust me) you get a new random person to explain it to. Needless to say they ended up calling out more than one locksmith, including a mystery one that attempted to drill the lock out and left. In the end the door handle had to be replaced. Then they had to pay the locksmith and they kept putting HIM in circles on the phone to get payment until the point where he left, and took the doorknob with him. So i had to go to walmart with all my stuff inside and unpack with a door with a hole where the handle should be and go buy and install a new doorknob myself. This was just the beginning. Each and everytime there is an issue you will fight with them repeatedly. The perks of renting where if something breaks or you have an issue its taken care of? Non existent. They will try and get you to pay for it. I've had a laundry room door that was jimmied up on to its sliding frame so you wouldn't know its broken. It then fell off the first day that has just sitting there for 8 months now because at some point it wasn't worth the back and forth with them anymore. For your well being I implore you to avoid this "company" at all cost. I'm actually shocked that a company this incompetent is even allowed to operate.
- A kind person with a great deal of patience to guide the process.
- I want to acknowledge that the vendors who have come to my home have been professional, courteous, and thorough in assessing the issues. Most recently, Brian clearly explained that his visit was only to inspect the kitchen faucet and cabinets and not to complete repairs. He carefully documented the problem, took photos, and advised that the kitchen faucet has serious issues that could potentially result in flooding if the water cannot be shut off in time. I appreciate his professionalism and the attention he gave to identifying the severity of the problem. My concern is not with the vendors, but with the lack of timely resolution from Belong. Despite multiple visits, the kitchen faucet remains unrepaired, and each vendor has only assessed the issue without any actual repair being completed. This ongoing delay is frustrating, especially considering that the problem has now been identified as a serious risk for water damage to the home. I am requesting action to resolve this issue before it leads to more significant damage. While the vendors have done their part professionally, the repeated delays in approving and completing the repair are unacceptable. I expect Belong to prioritize this repair and provide a prompt resolution.
- Service was transparent and the process went smoothly
- Exceptional experience with Aaron he is the best!! Belong rocks!!!
- We had a rough go with the first round of estimates for yard work, but that was mostly because I don't think I was clear about what we actually needed for this property. Once I clarified there was no mowing to be done, the price for regular clean up came down real quick. This company does great work, and I don't have to worry about weeding any more! It's awesome! The things we love: 1. We don't worry about collecting rent, or late rent. 2. Getting a renter into the unit was relatively stress free and they took care of all the advertising and background checks. 3. The Belong staff is always very friendly and the app is very easy to use. Things that could use some work (because it's life and we can all get better at something) 1. The length of time it takes to get estimates could use some fine tuning. We waited about 3 week each time and these were for things that we really wanted to jump on. All in all, the work got done for a price we can manage regularly. 2. We have an outlet in our unit that does not have the reset switch on it but is still on a circuit that is completely GFCI because that's how the builder set it up. However, each time Belong staff comes in and sees the generic outlet, we get another warning that it needs to be fixed when it does not. This has taken several conversations and pictures of circuit boxes to resolve. I also fully expect to have to deal with this again when we are between renters. Considering everything, my husband and I are very happy with hiring Belong to be our third party management for our rental. We feel the benefits have far outweighed the irritations.
- Excellent service delivery. I met FAISAL very helpful, good attention to clients on site. Thank you and would certainly visit again.
- Honestly my experience with Belong has always been amazing , everyone is very professional ,kind and on top of everything, keep up the good work !!!!!! :)
- The leasing agent was amazing!
- They are Fantastic. The way they act and behave is completely amazing. They do know how to serve people.
- The worst company ever Don't trust this company Very bad in everything They left my house in very bad condition A lot of problems a lot of damage bad smell nasty 0 customer service
- This is the best
- Belong offers unparalleled service to landlords by offering guaranteed service finding tenants in 21 days. I signed up for this aspect of belong trusting their marketing efforts will prove successful in getting us a tenant. They inspect the property and provide a lockbox free of charge and sounds like they will own the entire process from finding a tenant to lease agreement and property management there after. They are also offering $9k plus in eviction expenses in case of a default tenant situation. Overall I was sold on all these stress free services and see how my experience turns out in a month or so.
- Aaron Miranda the concierge at Belong, is extremely professional, caring, and detail-oriented. He consistently provides excellent service and truly goes above and beyond.
- Gianella went above and beyond to get our lease approved quickly and easily. She was fast, professional, and responsive. We had a little trouble getting our IDs uploaded and she worked all day to get everything sorted out for us. We're so excited about our new home!
- Great communication
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner