Consistency and reliability
4.8 Out Of 5
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Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Or Go Straight To The Team That Fixes It
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Su-Lin was great. She gave us on-site approval and was very clear in her communication. We would love to get more work orders from Belong and work with Su-Lin.
- Its going to be my 3rd year with Belong, to be honest i have a very regards towards the team, who actually are well connected within the staff members and have a wonderful hospitality traits. I have my concierge Silvana, whom i honestly adore because of the way she reaponds to my emails, my calls if any concerns she is available to help. The trust build between us is awesone over a period of time. Living miles away, with comfort of your home, this is much more i get from the service. Thanks meghna
- The agent was very pleasant. The house was very nice and decent.
- Very good and knowledgeable i specter.
- Great experience, smooth process , fast approval , and of course communication was great
- Friendly interaction
- Good and helpful, always attentive and reachable.
- Looking for a place to rent can be stressful, but Gianella was responsive and made the process a breeze. She quickly became our favorite gal!!!!!!!!! :)
- I am giving Belong 1 star because the property was not move-in ready. The AC was not working, the refrigerator was dirty, and several repairs were needed before occupancy. Communication and follow-up on these issues were frustrating. For the amount tenants pay upfront, properties should be properly inspected and repaired before move-in. Belong needs to improve property readiness and communication with tenants.
- Sales manager Charlie is professional and patient.
- They are great to work with!
- I’ve been leasing out my property since 2025, and the entire experience has been smooth and stress‑free. I never have to worry about rental income or unexpected issues. Everything is straightforward with no hidden fees. Renting out a home can feel intimidating, but I don’t feel that way anymore.
- Jose was easy to work with.
- Gianella helped coordinate everything I needed when renting a home out of state. She was responsive and helpful through the entire process. The company policies are all very straight-forward and the employees were able to answer questions and concerns almost immediately.
- Gabriela was responsive and demonstrated good communication skills.
- Gianella and her team provided my family and I great service in finding our rental home. She was responsive to answering our questions and responding back in a timely manner. She made the process easy and hassle free.
- It's a nice home the representatives was very nice but the closet's we're to small very nice quiet neighborhood
- Sal was very professional and provided me with lots of options moving forward. I have not yet made a decision, but when I have it will be with reaching out to him to move forward.
- It is no wonder Belong has such positive reviews from tenants. Belong lets tenants walk all over the owners of their rental properties. Repeatedly Belong forced us to bow to any request for repairs or words of complaint from out tenants, whether it was the color of a toilet seat or a crack in the bathroom tile floor, Belong insisted we had not choice but to pay their contractors to finish the job. Once the job began, Belong's contractors would find more issues, and insist no repair could be made until further issues were dealt with. It always became more and more epensive for us. Mind you we lived in the house for 8 years without having any real issue with the things brought up. You would expect that a company whose sole purpose is to manage properties would have longstanding relationships, and the ability to negotiate good prices, however, Belong forced us to replace a perfectly good refigerator, after quoting us $900 to replace a seal in the door of the freezer. They then tried to force to buy a comparable $3000 fridge as a replacement. If the tenant wanted a $3000 fridge, they should have kept the one already in the house. The one we used, when we lived there. Now Belong has cancelled our contract, and dragging their feet to pay us the tenant's deposit. Do not rent with Belong. You will be lucky to cover your mortgage, and that is not worth the hassle. We are selling our house to a direct buyer at a loss just to avoid any further trouble. Belong assigned a half a dozen people to manage our property, and none of them can be reached directly by phone. The agents answering their phone can do nothing to help us. I am currently on hold with Belong, 14 minutes and counting. I have been on hold for over an hour before, while waiting for a vacation flight at the airport. Additionally, Belong spent 3 months trying hopelessly to rent our house. They asked for one more day after we cancelled, and rented it out to the couple who have done nothing but complain about our former home. This company is useless. This is an addendum to my original review. The score remains rock bottom, and my experience only gets worse. Despite verbal and written requests from my wife that Belong let me handle this whole mess, they refuse to talk to me. They say this has always been the policy, yet I have had extensive conversations about our property with their staff by email and phone. So, there reasoning for not talking to me now is a lie. I was on hold today for roughly 30 minutes before I was able to speak to a representative, who I promptly told, I needed to speak with our new, as of yesterday, concierge. This is probably our 5th in 9 months. Despite my questions about our deposit, and our release from the contract, they will not call us back on the phone. They will only offer platitudes via email. So, I called again asking to speak to Alejandra Rosal Echartea. I was put on hold, and told that I could not speak to anyone but the representative. I was not authorized. Now I have been forwarded a complaint from the tenant, who was told she was late for rent, and charged a late fee. She says she paid Belong on time. Now she is being charge for July rent today on June 25, 2026, even though Belong told her that we, the owners, are now responsible for managing the property. It is absolutely unreasonable that a company can be either so crooked, negligent, or disorganized to create such a quagmire. I am now on hold again after Belong hung up on me, and refused to talk to me.
- The wait and the person that showed me the home was very courteous..... We tour the place together and she answered whatever question she could .... Thank you for waiting for me even tho I was a little late 😍😁
- The cleaning lady’s very good work House is ready for next tenants
- Excellent:)
- Very responsive and professional.
- It was confusing at first, but to see how the team responded and answered our questions and made us feel good about the decision we were about to make helped us feel comfortable and we are grateful to be blessed to have the opportunity to become residents of this property.
- My move-in Specialist Mateo has been VERY helpful with getting my wife and I situated into our home. When you call Belong, the keep a transcript of the call and email it to you so no false promises can be made. I've enjoyed working with the team so far.
- He came in time and did good job in inspecting details.
- Both Lee and Gianella were wonderful, helpful and very attentive to my needs. Great customer service compared to some of the other companies out there. I am very grateful to them and Belong as a whole.
- Serena is efficient, timely and very approachable. We have enjoyed collaborating with her through the process of our handyman services. Thank you!
- *****In response to Belong's latest reply I want to address several inaccuracies in this response directly. First, you state that you have personally called me and left voicemails that I have not returned. This is not true. The only call I have ever received from Belong throughout this entire process from was on June 5, regarding the garage door. No one from Belong has ever called me about the deposit or repair issues I have raised, and no voicemails on those topics have ever come through. Second, you state that no security deposit funds were ever collected. My own account ledger shows otherwise — it reflects a deposit charge of $74.88 and a pet deposit charge of $12.50, both collected as part of this tenancy. These are documented, itemized charges, not my interpretation of the lease. Third, a prior Belong representative had already begun processing a refund of my deposit on the basis that the residents forfeited it by abandoning the property and shutting off utilities. That representative verified my bank account through micro-deposits and informed me an earlier refund attempt had been rejected by my bank, then had me update my information so it could be reissued. That directly contradicts the claim that no deposit ever existed to return. Fourth, you cite Belong's A+ BBB rating as if it reflects a clean record. It does not. Belong currently has 62 BBB complaints on file, 34 of them in the past 12 months alone. An A+ rating reflects how a business responds to complaints, not the absence of them, and this volume of complaints should be part of the picture, not left out. Fifth, you originally posted my full legal name on this platform. After that post was flagged, it was quietly edited to show only my first name. If posting full names reflects standard practice and transparency, there would have been no reason to revise it after the fact. I am not confused about my own lease, and I am not going to let inaccurate statements about phone calls, deposits, or ratings stand uncorrected. To anyone reading this considering Belong: beware that representatives have made statements to me that do not match the facts on record, including claims about phone contact, deposit funds, and inspections. Please do your own research and keep your own documentation before relying on what you are told.
- Lovely home and a great company to work with.
- Gianella was amazing she answered all our questions and in a timely manner too. Whether it was to hop on a call to explain something or a quick email. She explained everything thoroughly and we are really grateful for that. I recommend Gianella to everyone that’s searching.
- Tami is amazing. Professional. Responsive. Kind.
- I had a great experience working with Gianella. She was able to help my family and I secure a rental home. She made the process understandable and easy to apply. She answered all my questions and responded in a timely manner.
- Andres Raygada- was really professioanl in his handling of the Work Order.
- You guys are doing excellent job Hope to rent soon This weekend cleaning front yard
- Our experience with Carlos was a great one! He was very attentive, informative, and kind.
- This company does a great job with answering questions if they cannot give you direct answer then. Emails etc...great wish all companies were this good! They dont have home right now i am interested in..but will keep my eyes open for notifications.
- Angie was terrific!! What a lovely young lady, very knowledgeable, and extremely professional. It was a pleasure to meet with her to tour the rental property that may become our new home!
- Property Owner — A Full Year of Neglect, and Even Their Own CEO Resolutions Team Couldn't Fix It I am a property owner who trusted Belong Home to manage my Helotes, Texas rental property for an entire year. What I experienced was not property management — it was neglect disguised as a service. For the full duration of my contract, Belong never once conducted a routine property inspection. Not one check-in. Maintenance requests went unaddressed in any reasonable timeframe. I firmly believe their failure to maintain my property is the direct reason my tenants chose not to renew. Belong didn't just fail me — they failed my tenants too, and it cost me a renewal. When tenants vacated in May 2026, the situation became unacceptable: My property was left damaged and unsecured. Belong took no action for seven days. I — the owner — had to travel to Texas myself to secure my own home. The security deposit was mismanaged. Belong structured it in installments, meaning it was likely never fully funded. To this day I have not received proper accounting or the funds I am owed. Unauthorized credits were applied to the tenant ledger without my knowledge or approval. I did everything right. I raised my concerns through proper channels. I contacted their CEO Resolutions Team directly — the highest internal escalation available to me. I engaged in good faith. Still no resolution. Still no accountability. Still no answers. When a company's own executive team cannot — or will not — make things right for a property owner, the public deserves to know. To any property owner researching Belong Home right now: please keep looking. Your home deserves better than this. *****UPDATE — Response to Belong Home's Public Reply****** Thank you for your public response Tami. However, your reply confirms exactly what I have been saying — and raises more concerns than it resolves. Regarding the Deposit-Free Program: The addendum referencing this program was never properly executed. It was not signed by all required parties making it unenforceable. You cannot waive a security deposit through a document that was never legally completed. I never authorized this arrangement and was never properly informed that my property would be left without deposit protection. I also want to clarify for anyone reading this — deposit installments WERE collected from the tenants monthly in addition to rent. That money exists. Belong Home cannot claim the deposit was waived while simultaneously having collected those funds. I have the tenant ledger proving this. Regarding the accounting records sent June 11th: Those records were only provided after I sent formal demand letters citing Texas Property Code §92.103. That documentation was not proactively provided — it took legal pressure to receive basic transparency about my own property. Regarding property inspections: Your response says nothing about the complete absence of property inspections throughout the entire management period. Not one check-in. Not one proactive visit. This is a fundamental failure of property management. Regarding the seven day abandonment: Your response also says nothing about my property sitting damaged and unsecured for seven days after tenant vacancy while Belong did nothing. I had to travel to Texas myself to secure my own home. Regarding unauthorized credits: Credits were applied to the tenant ledger without my knowledge or authorization. Your response does not address this at all. Belong Home currently has 62 BBB complaints with 34 in the last 12 months. This response is exactly why.
- I had a couple of questions, and I got my answers. Everyone is always so professional, respectful, and very helpful:)
- My experience with Belong has been amazing. From the moment i reached out to them the whole process has been very smooth. They’ve took their time to keep us super informed and have gone above and beyond to make us feel comfortable throughout the whole process. Making sure that all of our questions are answered promptly. They’re super attentive and always friendly! I would highly recommend Belong to anyone that wants a smooth transition into a new home. Definitely a 10/10
- The Belong inspector evaluated from a fresh perspective.
- Updating my original 1-star review to 3 stars - read fully. I had a very frustrating experience working with this company managing my 2BR property in Seattle. Over more than a year, I dealt with unexpected charges, lack of transparency around repairs, and repeated issues between tenants. I was billed for repairs without proper itemized receipts and had to spend significant time escalating concerns. After tenants moved out, there were also delays and gaps in follow-through, which added to the financial and operational impact on my end. After I posted my review, someone from their senior team reached out and conducted a detailed review of my case. They acknowledged certain issues (including incorrect parking charges and a failed repair) and provided a partial reimbursement, which I accepted. I do appreciate and specially mention Tami Silks from the member relations team that she took the time to review things thoroughly and work toward a resolution. That said, it required considerable effort and follow-ups from my side to get there. There was also an expectation to update the review as part of closing the loop, which I’m doing here to reflect both the original experience and the eventual resolution. My takeaway: * Initial experience: frustrating, with limited transparency * Resolution: concerns were acknowledged and partially addressed
- Working with Belong has been a good experience so far. Gianella was very informative and addressed all our questions through the leasing process. We really do appreciate her.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner