Their team were very detailed with information and their responses were very quick and helpful. I would give them 10 stars. Big thanks to Phin đhe was awesome
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someoneâs week, and the ones where we got it wrong.
Reviews are the part of this business we donât get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isnât here yet, Iâd like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Great experience
- Donât waste your time going to any other property management. These guys got it going on. Itâs just not like talking to somebody thatâs like talking to a friend. They want the best for you and theyâll work it out where it works out for you so waste your time somewhere else if you want⊠Iâm not lucky, but this was the first one I called and these guys are great
- Beautiful home and simple tour
- Belong was very accommodating. Inquired about a property and they were able to meet me at the property in about an hour. Very professional and was able to sign a lease within an hour after I saw the property. I would definitely recommend Belong if you are looking to rent.
- Jared was very co-oprative and helpful. He was a professional all throughout.
- Phin is great! Very personable and detailed oriented. Phin offers better service than some of the customer support. The follow ups gives a great sense of customer care! Great Job Belong Homes!!!!!
- Love this home
- repair man was fast and polite.
- This company started out as 5 stars! However, over time service has really diminished. I had tenants that have moved out and unfortunately no one informed me of the water damaged it sustained on my property. When asked Belong home would not take responsibility even though it was their tenant that they vetted and it was their staff that conducted the walk through. I ended up spending 20k for the water damage. I would not use this company, they can sell you snake oil and youâll be left with a big ole bill at the end of the day. Extremely unhappy with this company!
- Thank you to Gianella for assisting us in finding our new home! Gianella was very helpful through every step of the Rental process. The process through Belong is EXTREMELY smooth!!! Gianella provided Outstanding Customer service and is genuinely kind and invested in helping you through each step of the rental process and move in. Please give Gianella and the Belong team the MOST stars and highest rating that can be given!! If anyone is looking for the best service when it comes to looking for a Rental Home I HIGHLY recommend Gianella from Belong! -James and Stephanie
- Itâs a pleasure to make business with belong
- Victoria is responsive and very helpful. She makes our jobs easier and more efficient. We appreciate her follow up and dedication to providing the best experience possible.
- Great communication: a representative is always available to communicate with me as a landlord and inform me of what is expected and needed. Prompt response: Whenever I have a misunderstanding, they respond quickly with the necessary clarification.
- I love you guys
- good service.
- Gianella was so wonderful to speak to for becoming a new home renter with Belonghome! She assisted me with my technical issues with extreme patience and tireless help! Iâm so grateful and excited to get approved for the home I toured and loved! Thank you, Gianella and team at Belonghome!
- Matthew Alai was born was for this he's amazing exceptional customer service.
- Sal has been absolutely fantastic to work with. I've asked him a million questions, and he has been patient and professional throughout the entire process. He has made me a true believer in Belong's capabilities.
- Absolutely incompetent, slow and useless.
- Su-Lin was great. She gave us on-site approval and was very clear in her communication. We would love to get more work orders from Belong and work with Su-Lin.
- Consistency and reliability
- Its going to be my 3rd year with Belong, to be honest i have a very regards towards the team, who actually are well connected within the staff members and have a wonderful hospitality traits. I have my concierge Silvana, whom i honestly adore because of the way she reaponds to my emails, my calls if any concerns she is available to help. The trust build between us is awesone over a period of time. Living miles away, with comfort of your home, this is much more i get from the service. Thanks meghna
- The agent was very pleasant. The house was very nice and decent.
- Very good and knowledgeable i specter.
- Good and helpful, always attentive and reachable.
- Great experience, smooth process , fast approval , and of course communication was great
- Friendly interaction
- Looking for a place to rent can be stressful, but Gianella was responsive and made the process a breeze. She quickly became our favorite gal!!!!!!!!! :)
- I am giving Belong 1 star because the property was not move-in ready. The AC was not working, the refrigerator was dirty, and several repairs were needed before occupancy. Communication and follow-up on these issues were frustrating. For the amount tenants pay upfront, properties should be properly inspected and repaired before move-in. Belong needs to improve property readiness and communication with tenants.
- Sales manager Charlie is professional and patient.
- Iâve been leasing out my property since 2025, and the entire experience has been smooth and stressâfree. I never have to worry about rental income or unexpected issues. Everything is straightforward with no hidden fees. Renting out a home can feel intimidating, but I donât feel that way anymore.
- They are great to work with!
- Gianella helped coordinate everything I needed when renting a home out of state. She was responsive and helpful through the entire process. The company policies are all very straight-forward and the employees were able to answer questions and concerns almost immediately.
- Jose was easy to work with.
- Gianella and her team provided my family and I great service in finding our rental home. She was responsive to answering our questions and responding back in a timely manner. She made the process easy and hassle free.
- The wait and the person that showed me the home was very courteous..... We tour the place together and she answered whatever question she could .... Thank you for waiting for me even tho I was a little late đđ
- It's a nice home the representatives was very nice but the closet's we're to small very nice quiet neighborhood
- Sal was very professional and provided me with lots of options moving forward. I have not yet made a decision, but when I have it will be with reaching out to him to move forward.
- It is no wonder Belong has such positive reviews from tenants. Belong lets tenants walk all over the owners of their rental properties. Repeatedly Belong forced us to bow to any request for repairs or words of complaint from out tenants, whether it was the color of a toilet seat or a crack in the bathroom tile floor, Belong insisted we had not choice but to pay their contractors to finish the job. Once the job began, Belong's contractors would find more issues, and insist no repair could be made until further issues were dealt with. It always became more and more epensive for us. Mind you we lived in the house for 8 years without having any real issue with the things brought up. You would expect that a company whose sole purpose is to manage properties would have longstanding relationships, and the ability to negotiate good prices, however, Belong forced us to replace a perfectly good refigerator, after quoting us $900 to replace a seal in the door of the freezer. They then tried to force to buy a comparable $3000 fridge as a replacement. If the tenant wanted a $3000 fridge, they should have kept the one already in the house. The one we used, when we lived there. Now Belong has cancelled our contract, and dragging their feet to pay us the tenant's deposit. Do not rent with Belong. You will be lucky to cover your mortgage, and that is not worth the hassle. We are selling our house to a direct buyer at a loss just to avoid any further trouble. Belong assigned a half a dozen people to manage our property, and none of them can be reached directly by phone. The agents answering their phone can do nothing to help us. I am currently on hold with Belong, 14 minutes and counting. I have been on hold for over an hour before, while waiting for a vacation flight at the airport. Additionally, Belong spent 3 months trying hopelessly to rent our house. They asked for one more day after we cancelled, and rented it out to the couple who have done nothing but complain about our former home. This company is useless. This is an addendum to my original review. The score remains rock bottom, and my experience only gets worse. Despite verbal and written requests from my wife that Belong let me handle this whole mess, they refuse to talk to me. They say this has always been the policy, yet I have had extensive conversations about our property with their staff by email and phone. So, there reasoning for not talking to me now is a lie. I was on hold today for roughly 30 minutes before I was able to speak to a representative, who I promptly told, I needed to speak with our new, as of yesterday, concierge. This is probably our 5th in 9 months. Despite my questions about our deposit, and our release from the contract, they will not call us back on the phone. They will only offer platitudes via email. So, I called again asking to speak to Alejandra Rosal Echartea. I was put on hold, and told that I could not speak to anyone but the representative. I was not authorized. Now I have been forwarded a complaint from the tenant, who was told she was late for rent, and charged a late fee. She says she paid Belong on time. Now she is being charge for July rent today on June 25, 2026, even though Belong told her that we, the owners, are now responsible for managing the property. It is absolutely unreasonable that a company can be either so crooked, negligent, or disorganized to create such a quagmire. I am now on hold again after Belong hung up on me, and refused to talk to me.
- Gabriela was responsive and demonstrated good communication skills.
- It was confusing at first, but to see how the team responded and answered our questions and made us feel good about the decision we were about to make helped us feel comfortable and we are grateful to be blessed to have the opportunity to become residents of this property.
- Excellent:)
- Very responsive and professional.
- The cleaning ladyâs very good work House is ready for next tenants
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner