Great communication
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
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Tami Silks
VIP Member Relations Lead
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Alejandra Echartea
VIP Member Relations Specialist
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Loved by homeowners and residents
- Easy quick fast service
- Taking my request and question seriously. Very thoughtful.
- Fast action, polite and seemed interested in resolving the issue. Thanks, George
- I have been with Belong Home as a home owner for little over 5 years now. The experience has been fabulous for the first 4 years. However, for the last one year their service has progressively gone from bad to terrible. The agents keep switching jobs consistently, the ones who stay have absolute lack of customer empathy. They lack the context and it makes it cumbersome to provide context all the time when the agents switch. Even trivial issues like collecting utility payouts from tenants take considerable amount of time and repeated follow ups. Given the fee they collect monthly and for repairs I would expect a much better service than this. I really hope somebody from Belong is reading these reviews and attends to them with a meaningful solution. I have been a loyal customer with Belong for quite sometime now. At this point I am truly vexed with their apathetic customer support staff and seriously evaluating more options to re-base to a different property management agency.
- Andre was on top of this last-minute schedule change, as he has been handling many other things related to the management of my property. Thanks and great job!
- We would like to receive more work orders from Belong Homes, as we are committed to maintaining and enhancing their quality standards in the market while delivering reliable, high-level service. Belong Homes stands out for professionalism, consistency, and strong market presence.
- Communication was clear and to the point. The team made a stressful situation finding a home stressless and we couldn't be happier. We were always kept in the loop with the process and where our application was. We are extremely pleased and will definitely recommend and use them for future business. I cant thank you guys enough.
- Sal is the BEST to work with and the entire team is very helpful!
- Very knowledgeable
- This is an outstanding service. As a former homeowner, if I were in a position to use it as a rental, I would. And as a renter it is fantastic so far. Thank you!
- Days after Marcio "fixed" the homeowner' provided washing machine it again began doing the same thing. In addition the homeowners provided dryer would only spin and spin, not dry anything, just spin. In the end we had the homeowner remove their appliances and we bought our own. Marcio kept us informed as to what he was finding as he worked on the washer. Upon locating the problem he promptly fixed and, cleaned up the area made sure we didn't have any more questions. Any that we did have he quickly answered, detailing what he was saying. Before he left he made double sure we were satisfied and had no more questions for him. A nice friendly guy who I would not hesitate to have back, should the need arise.
- He was great!
- From beginning to end, the Belong team communicated throughly and consistently updating us on everything going on with the process. Their bright smiles and attitudes made the process of finding a house go from stressful to stress-free. Their fast acting got myself and my boyfriend into a dream rental. I couldn't have asked for a better experience and will definitely be using them again.
- To say that these people have their heads up their butts is an understatement. It started off like it was going to be wonderful only to find I was given an agent who wouldn't return my emails and drug his feet on everything I've asked of him to do. They couldn't post all the listings correctly that they said they would some they didn't at all. To get through to somebody was like pulling teeth and getting returned phone calls. Very very poor customer communication. I basically wasted over a month frustrated and lost a lot of valuable time and money. As expected they told me they would refund my placement fee right away but drug their feet on that for over a week and a half until they initiated the payment through an ACH being told that it would take another 10 days on top of that. So basically I have waited and will wait since I currently haven't seen the payment post in my account for about 25 days. Do not use these clowns because they're app sucks, Communications terrible making false promises that they can't deliver.
- Great human being and great professional
- Very responsive, helpful and professional. A pleasure working with her. Thank you so much.
- Dolpho was extremely helpful available. I had all my questions answered and the process went quite smoothly.
- They offer the best rate in town and looking forward to letting Belong manage my property.
- Información muy clara y precisa, con personas que hablan tu idioma
- Great team!
- Great, on time,
- Their team were very detailed with information and their responses were very quick and helpful. I would give them 10 stars. Big thanks to Phin 😊he was awesome
- Great experience
- Disappointing experience with Belong. I hired them expecting professional, hands-off property management, but the process has required constant follow-up. I reached out in late May, and my home was not rented until late August. The listing went up late and even included photos from a completely different property. After move-in, the resident complained that the cleaning company Belong hired did a poor job. Communication has been the biggest issue. Customer service and concierge response times are consistently slow, making it difficult to get timely answers about my own property. Most concerning, Belong advertises a “Rent Guarantee,” my resident has moved in, and I still have not received a rent payment that was supposed to have been collected by belong mid last month. The concept is great, but based on my experience, the execution, communication, and attention to detail have fallen well short of expectations.
- The technician who came out for the kitchen sink faucet was professional, courteous, and thorough in documenting the issues. I have no concerns with his service during the visit. However, the overall process has been frustrating and inefficient. This visit did not result in any repairs, and I was later informed that the quote was considered too high and that another vendor would be sought. This has led to repeated delays, multiple visits, and no resolution to the actual problem. Meanwhile, the ongoing plumbing issues are contributing to higher water bills and inconvenience for the tenants. It feels like time is being spent “shopping around” rather than addressing the issue in a timely manner. I would appreciate a more efficient approach that prioritizes completing the repairs rather than continuing to send out multiple vendors without resolution.
- Highly impressed with Belong! Great communication, excellent service, and a very friendly team. I’ll definitely be coming back and recommending them to others!
- Don’t waste your time going to any other property management. These guys got it going on. It’s just not like talking to somebody that’s like talking to a friend. They want the best for you and they’ll work it out where it works out for you so waste your time somewhere else if you want… I’m not lucky, but this was the first one I called and these guys are great
- Beautiful home and simple tour
- Phin is great! Very personable and detailed oriented. Phin offers better service than some of the customer support. The follow ups gives a great sense of customer care! Great Job Belong Homes!!!!!
- Jared was very co-oprative and helpful. He was a professional all throughout.
- Belong was very accommodating. Inquired about a property and they were able to meet me at the property in about an hour. Very professional and was able to sign a lease within an hour after I saw the property. I would definitely recommend Belong if you are looking to rent.
- Love this home
- repair man was fast and polite.
- We moved into a rental home on August 11th, and everything, from the rental management company to the condition of the house have been a nightmare, we've had no peace. 3 toilets didn't work right, a smoke detector in a bdrm cathedral ceiling beeped loudly all hours of the day and night because we couldn't reach it. I'm a senior citizen and can't climb on a ladder that high. An outdoor outlet was without a cover, etc, etc, this isn't half of the needed repairs! All the towel racks fell off the wall on day one. It took two weeks to get them to fix the smoke alarm even though we told them we couldn't sleep. We asked for clarity about water, sewer, and trash billing from day one and now at day 22, we still can't get a straight answer. We have been asking for a mailbox key for weeks, they didn't give us one, then the HOA put new boxes and won't release a key to us. Belong Colorado, Inc (mostly foreigners) act like they don't understand, keep patronizing us and apologizing but don't resolve anything. I am on my last nerve with these people. The gas stove doesn't work right, the driveway slabs are unlevel about 3 inches in places and have been a hazard, we've tripped and twisted an ankle, and just wait till winter when water pools and freezes in those areas. They have breached our contract, no doubt. I am telling my story to help others avoid renting property managed by these incompetent people. One more thing I want to add, is I put their Coral Gables, Florida address, the one on my lease, into Maps, 1172 S Dixie Hwy #483, Coral Gables, FL 33146. Turns out this is a UPS mailbox location!!
- It’s a pleasure to make business with belong
- Victoria is responsive and very helpful. She makes our jobs easier and more efficient. We appreciate her follow up and dedication to providing the best experience possible.
- Thank you to Gianella for assisting us in finding our new home! Gianella was very helpful through every step of the Rental process. The process through Belong is EXTREMELY smooth!!! Gianella provided Outstanding Customer service and is genuinely kind and invested in helping you through each step of the rental process and move in. Please give Gianella and the Belong team the MOST stars and highest rating that can be given!! If anyone is looking for the best service when it comes to looking for a Rental Home I HIGHLY recommend Gianella from Belong! -James and Stephanie
- Great communication: a representative is always available to communicate with me as a landlord and inform me of what is expected and needed. Prompt response: Whenever I have a misunderstanding, they respond quickly with the necessary clarification.
- I love you guys
- good service.
- Sal has been absolutely fantastic to work with. I've asked him a million questions, and he has been patient and professional throughout the entire process. He has made me a true believer in Belong's capabilities.
- Gianella was so wonderful to speak to for becoming a new home renter with Belonghome! She assisted me with my technical issues with extreme patience and tireless help! I’m so grateful and excited to get approved for the home I toured and loved! Thank you, Gianella and team at Belonghome!
- Matthew Alai was born was for this he's amazing exceptional customer service.
- AI slop company. They cannot maintain a single thing and are slow to repair anything. They're extremely disorganized and I cannot get into contact with anyone that will help me. They keep giving my address and phone number to random contractors and will not schedule anything with me. Random people call me and say they're at my home to paint my garage when I never said it needed to be painted. I have SQUIRRELS living in my roof and they haven't removed them or fixed the hole in a week. STAY AWAY!!! ALL THE 5 STAR REVIEWS ARE OBVIOUSLY AI.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner