Mr. Valentin is such a genteleman. His communication and professionalism is top notch. Really enjoy working with him. Wonderful Professional.
4.8 Out Of 5
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Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Or Go Straight To The Team That Fixes It
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Francisco made sure that we had our garage replaced asap and stayed in communication with us through the entire process. I hope any future requests for repair will be handled with the utmost professionalism that Francisco provided here.
- I have had a very positive experience working with the team at Belong Homes. Communication has been clear, professional, and well-organized, which makes coordinating maintenance requests and completing work orders much more efficient. In particular, working with Serena Angley has been a great experience. Her professionalism, responsiveness, and clear communication help ensure that projects move forward smoothly and that everyone stays aligned throughout the process. We truly appreciate the collaborative approach and look forward to continuing our work together.
- One of the best property management companies we have worked with. They are always active and helps us regarding whatever we may need to make the jobs of the field crew much more easier. Would definitely recommend Belong Homes.
- This company is very hard to get a hold of. I'm pretty sure they use AI because our conversation went like this. Me:"Hey Belong I'm out of town until Sunday can I see the place on Monday?" Belong:"we can show you the place on Monday but we're having a showing this Friday. Let me know if you want to join that group?" Me:"No like I said earlier we are gone until Sunday and would like to view it on Monday" Belong:"I see that you're out of town until Monday. Would you like to view it on Friday?" Me:"Are you listening to me. I'm not in the area on Friday" Belong:"I see that you would like to see the place on Monday. Would you like me to add you to the group tour on Friday?" Then we saw the place and loved it. Reached out immediately to sign paperwork. We called the number. Waited on hold for 25 minutes. I reached out by text message and that went like this. Me: "We love the spot and would like to sign a lease" Belong:"Great to hear that you would like to move in. I can start the next steps now. Can i give you a quick call now to go over timing and paperwork?" Me: "yes" Me: (an hour later):"you can call me now" Me:(two hours later): "is anyone there" Me" (three hours later): " Is their anyone who can call me" Belong finally responded with something generic by text 6 hours later that wasn't even true. Then I asked what happened they've ignored my questions told me lies about what they've sent. If they are this bad to get ahold of when just attempting to sign papers I can't imagine they would be any better if I had a plumbing emergency.
- Despite all of the issues with the townhome I moved into honestly Onela Guillen, Carlos Torres, and Federica Diez have been very helpful. I was concerned at first just because I’m not use to having to communicate with a 3rd party management company instead of directly with the owner. But they’ve been very communicative and cooperative with me as well and understanding my concerns. So very grateful to have people who are caring about making my residence and rental experience a nice one.
- She very good and nice
- Gianella helped me through all my application process and was available for any questions that I had!The process went really smooth! Definitely recommend Belong !
- Marco (our concierge) has been very efficient and thorough with his follow up. Two major issues lingering since we moved in Nov 2025 about changing front door code & garbage vendor billing were resolved in two phone calls with him. We are grateful for his assistance.
- Gianella did a awesome job with the house we wanted to rent. She walk my fiance and I through the whole process, explain everything and answered all the questions we had. She was super patient with us, kind and attentive. Thank you so much Gianella for your help
- There was a minor accounting confusion but Tami Silks is super great and efficient to work with and got the issues answered and resolved within 24 hours. She is super efficient and very customer service oriented!
- Tammy was wonderful to deal with. She was early eligible to help me get everything situated. Thank you, Tammy.
- tyrek davis was very informative
- Gianella was great and explained everything very clearly and everything was smooth and easy. She made the leasing process very easy and understandable. I would refer her to anyone.
- Our experience with Belong has been extremely frustrating during a very stressful housing situation.We learned that the home we were renting was headed toward foreclosure and reached out multiple times with concerns. Each time, we were reassured that everything was fine and were not provided with clear information about what was happening with the property.Most recently, after we notified Belong that the foreclosure sale had taken place and that ownership of the home had changed, we did not receive a response for three days. Instead, we received a notice on our door stating that rent was owed. Later that same day, we finally received an email saying they were looking into the situation.As tenants, we expected more timely communication and guidance regarding a property undergoing foreclosure and a change in ownership. The lack of clear information and delayed responses created unnecessary confusion and stress during an already difficult situation.I hope Belong improves communication with tenants facing complex housing issues in the future.
- I worked with Joaquin to set up appointment to see one of their rental homes and are very pleased with his work and he was very helpful, Belong's employee,s went above and beyond in helping me and my family find our new rental home. This company is overall responsive and reliable. They have a good rental system in place to guild you through the whole rental process.
- Honestly, very good service, they have handled everything as far as renovations and tenant placement excellently, and they have also worked and communicated with me every step of the way would strongly recommend this service to any property owners that don’t have the time or resources to handle all the property management and tenant placement.
- Serena is awesome and so helpful.
- Sol was very communicative regarding this work order.
- They were attentive to my needs and worked with us. They responded promptly
- Belong has been a great company to work with. Their team is professional, responsive, and very organized when it comes to managing properties and coordinating maintenance. Communication is always clear, and they make the process smooth for both vendors and residents. We appreciate the opportunity to collaborate with them and look forward to continuing our partnership.
- They were very helpful
- Excellent customer service.
- Always had a very good experience working with Mary. As she always very communicative and takes ownership of her work.
- I have been without a functional sink in my unit for 10 days, despite multiple requests for repair. On May 29, Belong explicitly promised that action would be taken today. No maintenance personnel appeared, and I have received no further communication or updates. This constitutes a breach of the implied warranty of habitability. My previous attempts to resolve this issue through Belong established communication channels have been ignored. I will be filing a formal complaint with the City of Emeryville Code Enforcement Division and reaching out to Echo Housing for tenant advocacy and mediation assistance. I have documented the duration of this issue and the broken promise regarding today's repair, and I am prepared to escalate this through all available local government and legal channels.
- Inspection was great, inspector inspected my property took several photos was a great guy, the only thing was we are doing work on the property and I was not informed we needed to have all utilities on, other than that it went great.
- The inspector was very through
- Great experience establishing my account with Belong.
- My hot water heater broke. After a few phone calls and a no show from the repair company, they had it fixed within a few days. Well done.
- Great and amazing house
- I had the pleasure of working with Sol Lijtenberg from Belong Home, and the experience was excellent. Sol is highly professional, responsive, and solution-oriented. Communications were clear, and expectations were always well-defined, which made coordinating work seamless and efficient. Sol demonstrates a strong commitment to supporting vendors while maintaining the highest standards for the properties under management. I truly appreciate the collaboration and look forward to continuing to work together. — Theodore Holt Fix Horizon LLC
- Everyone i talked to was very helpful
- I always get a quick response for any request! Juan is a very kind person.
- Very responsive, even after normal business hours. The application process was very user friendly.
- Extremely frustrating experience with Belong as a landlord. Communication is incredibly slow, and it is very difficult to connect with anyone beyond the assigned “concierge.” Nobody else seems empowered to help, which creates a bottleneck for even basic issues. Instead of simplifying property management, they became an added layer of friction between the tenant and us as owners. Whenever a maintenance request came in, I still had to personally figure everything out myself. I’ve been trying to terminate my management agreement for the past 4 weeks, and there has still not been a proper handoff of documents or transition process. I also still do not have access to the owner portal despite asking repeatedly for several days. The biggest shock: today I learned they apparently never collected a traditional security deposit from the tenants — despite us previously being told there was approximately one month’s rent held as a deposit. As a landlord, that is deeply concerning. If major damage happens, what exactly is the protection process? Overall, the experience has felt disorganized, unclear, and unnecessarily difficult.
- Granola and Carlos worked together to quickly process my application and validate my income. The Belong app is very user friendly and I am much less stressed due to this group. Thank you Belong!
- Charles was on time, kind, professional, efficient and cleaned up after himself considering how much of an undertaking installing 2 new toilets is.
- Arthur is very responsible, attentive and caring. Always calls back, keeps his word and listen to the clients needs.
- Overall good experience. Very fast at responding and providing requested documents or links. Strong communication in a timely manner and efficient. Very professional and answered all questions I had with great information.
- Jefferson Velasquez Ramos from Belong Home is a truly helpful person. Providing clear communication and swift response to ensure that every issue is resolved properly and promptly.
- Deal fell through due to homeowner and HOA, but Belong was professional, prompt and clear throughout. Joaquin and Kevin deserve a shoutout for walking me through the process. Would work with Belong again.
- she was quick and helpful with the info i needed
- Gianella Espichan and Daniel were very responsive and patient! They took extra steps and made an effort to get me the information I needed to help make my decision. I would strongly recommend working with either of them.
- Miss Sol was so cooperative by allowing us ample time to gather information towards submitting an estiamte for the repairs. We look forward to working with her on more projects.
- I thought I was being noble by going with a company that had good marks for tenants. But this is because theyll make the homeowner pay for anything the tenant requests - I’m out thousands for a beautiful house I lived in happily and without major issue for years. I’m fine paying for stuff that is broken but a new floor? New walls? The tenants knew the magic words that turned their preferences into safety and liability issues. I’m out of money and not out of my contract. Honestly one of the worst decisions I’ve ever made to trust my home to this company.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner