From beginning to end, the Belong team communicated throughly and consistently updating us on everything going on with the process. Their bright smiles and attitudes made the process of finding a house go from stressful to stress-free. Their fast acting got myself and my boyfriend into a dream rental. I couldn't have asked for a better experience and will definitely be using them again.
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- They offer the best rate in town and looking forward to letting Belong manage my property.
- Información muy clara y precisa, con personas que hablan tu idioma
- Dolpho was extremely helpful available. I had all my questions answered and the process went quite smoothly.
- Listed a place for rent on Zillow. We applied immediately and paid $130 for two people. An hour later it claims to be rented by someone else. Then a day later they list the same apartment for $2000/month more! At this point we ask for a refund and they say they will refund us. Then 2 weeks later no responses and no refund... Total scam
- Great, on time,
- Great team!
- The technician who came out for the kitchen sink faucet was professional, courteous, and thorough in documenting the issues. I have no concerns with his service during the visit. However, the overall process has been frustrating and inefficient. This visit did not result in any repairs, and I was later informed that the quote was considered too high and that another vendor would be sought. This has led to repeated delays, multiple visits, and no resolution to the actual problem. Meanwhile, the ongoing plumbing issues are contributing to higher water bills and inconvenience for the tenants. It feels like time is being spent “shopping around” rather than addressing the issue in a timely manner. I would appreciate a more efficient approach that prioritizes completing the repairs rather than continuing to send out multiple vendors without resolution.
- Their team were very detailed with information and their responses were very quick and helpful. I would give them 10 stars. Big thanks to Phin 😊he was awesome
- Highly impressed with Belong! Great communication, excellent service, and a very friendly team. I’ll definitely be coming back and recommending them to others!
- Great experience
- Don’t waste your time going to any other property management. These guys got it going on. It’s just not like talking to somebody that’s like talking to a friend. They want the best for you and they’ll work it out where it works out for you so waste your time somewhere else if you want… I’m not lucky, but this was the first one I called and these guys are great
- Beautiful home and simple tour
- Jared was very co-oprative and helpful. He was a professional all throughout.
- My experience with Belong Property Management has been nothing short of a nightmare, and I strongly caution any landlord or homeowner before signing with them. If you want to deal with AI-generated responses, canceled meetings, unanswered text messages, and emails that go completely ignored, then Belong is exactly what you will get. I repeatedly requested to speak with management to resolve multiple issues, and not one person ever responded. Because of the ongoing challenges and lack of accountability, I canceled my agreement with Belong. Shockingly, after ending the contract, they began charging me rent for my own property. I have now contacted the Better Business Bureau and other consumer protection organizations because the situation has escalated beyond anything a homeowner should ever have to deal with.
- Phin is great! Very personable and detailed oriented. Phin offers better service than some of the customer support. The follow ups gives a great sense of customer care! Great Job Belong Homes!!!!!
- Belong was very accommodating. Inquired about a property and they were able to meet me at the property in about an hour. Very professional and was able to sign a lease within an hour after I saw the property. I would definitely recommend Belong if you are looking to rent.
- repair man was fast and polite.
- Victoria is responsive and very helpful. She makes our jobs easier and more efficient. We appreciate her follow up and dedication to providing the best experience possible.
- Love this home
- Thank you to Gianella for assisting us in finding our new home! Gianella was very helpful through every step of the Rental process. The process through Belong is EXTREMELY smooth!!! Gianella provided Outstanding Customer service and is genuinely kind and invested in helping you through each step of the rental process and move in. Please give Gianella and the Belong team the MOST stars and highest rating that can be given!! If anyone is looking for the best service when it comes to looking for a Rental Home I HIGHLY recommend Gianella from Belong! -James and Stephanie
- It’s a pleasure to make business with belong
- I love you guys
- Great communication: a representative is always available to communicate with me as a landlord and inform me of what is expected and needed. Prompt response: Whenever I have a misunderstanding, they respond quickly with the necessary clarification.
- The CEO office contacted us however this Company is really good at gaslighting and going back on their word. They will give you something in writing then turn back around and go back on their word while trying to question your judgement when they send under skilled workers to fix damages and once you complain about sloppy work, they will us AI to send lengthy emails trying to convince what your eyes see is not accurate. Worst of all they try to convince you to remove bad reviews which is unethical business practices. Hiring Belong has been one of our worst decisions.
- good service.
- Sal has been absolutely fantastic to work with. I've asked him a million questions, and he has been patient and professional throughout the entire process. He has made me a true believer in Belong's capabilities.
- Matthew Alai was born was for this he's amazing exceptional customer service.
- Gianella was so wonderful to speak to for becoming a new home renter with Belonghome! She assisted me with my technical issues with extreme patience and tireless help! I’m so grateful and excited to get approved for the home I toured and loved! Thank you, Gianella and team at Belonghome!
- Su-Lin was great. She gave us on-site approval and was very clear in her communication. We would love to get more work orders from Belong and work with Su-Lin.
- Consistency and reliability
- Its going to be my 3rd year with Belong, to be honest i have a very regards towards the team, who actually are well connected within the staff members and have a wonderful hospitality traits. I have my concierge Silvana, whom i honestly adore because of the way she reaponds to my emails, my calls if any concerns she is available to help. The trust build between us is awesone over a period of time. Living miles away, with comfort of your home, this is much more i get from the service. Thanks meghna
- The agent was very pleasant. The house was very nice and decent.
- Very good and knowledgeable i specter.
- Wish there was someone from the company there to answer my questions. It’s hard getting in contact with you guys
- Great experience, smooth process , fast approval , and of course communication was great
- Friendly interaction
- Good and helpful, always attentive and reachable.
- Looking for a place to rent can be stressful, but Gianella was responsive and made the process a breeze. She quickly became our favorite gal!!!!!!!!! :)
- Sales manager Charlie is professional and patient.
- Jose was easy to work with.
- I’ve been leasing out my property since 2025, and the entire experience has been smooth and stress‑free. I never have to worry about rental income or unexpected issues. Everything is straightforward with no hidden fees. Renting out a home can feel intimidating, but I don’t feel that way anymore.
- They are great to work with!
- Gianella helped coordinate everything I needed when renting a home out of state. She was responsive and helpful through the entire process. The company policies are all very straight-forward and the employees were able to answer questions and concerns almost immediately.
- Continuously calling about my home despite multiple attempts to be removed from call list. Even after support response confirming i was removed, i got more calls that junk up my lead box on zillow. totally automated, very frustrating.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner