Belong was very accommodating. Inquired about a property and they were able to meet me at the property in about an hour. Very professional and was able to sign a lease within an hour after I saw the property. I would definitely recommend Belong if you are looking to rent.
4.5 Out Of 5
on
Trustpilot
What People Say
About Belonging
Every review we receive, in one place. From homeowners and residents, across every review site, newest first. Including the ones we wish read differently.
We read every one of these. The ones that made someone’s week, and the ones where we got it wrong.
Reviews are the part of this business we don’t get to write. That is exactly why they belong on one page, all of them, instead of the handful we would have picked out.
If yours isn’t here yet, I’d like to hear it.
Ale Resnik
CEO, Belong
Contact our VIP Member Escalations
Three specialists in the Office of the CEO handle escalations.
Email any of them directly. The address is theirs, not a queue.
Carlos Torres
Sr Growth Advisor
Contact Carlos
Tami Silks
VIP Member Relations Lead
Contact Tami
Alejandra Echartea
VIP Member Relations Specialist
Contact Alejandra
Loved by homeowners and residents
- Jared was very co-oprative and helpful. He was a professional all throughout.
- It’s a pleasure to make business with belong
- Love this home
- Wish there was someone from the company there to answer my questions. It’s hard getting in contact with you guys
- Thank you to Gianella for assisting us in finding our new home! Gianella was very helpful through every step of the Rental process. The process through Belong is EXTREMELY smooth!!! Gianella provided Outstanding Customer service and is genuinely kind and invested in helping you through each step of the rental process and move in. Please give Gianella and the Belong team the MOST stars and highest rating that can be given!! If anyone is looking for the best service when it comes to looking for a Rental Home I HIGHLY recommend Gianella from Belong! -James and Stephanie
- repair man was fast and polite.
- Victoria is responsive and very helpful. She makes our jobs easier and more efficient. We appreciate her follow up and dedication to providing the best experience possible.
- good service.
- Great communication: a representative is always available to communicate with me as a landlord and inform me of what is expected and needed. Prompt response: Whenever I have a misunderstanding, they respond quickly with the necessary clarification.
- I love you guys
- Gianella was so wonderful to speak to for becoming a new home renter with Belonghome! She assisted me with my technical issues with extreme patience and tireless help! I’m so grateful and excited to get approved for the home I toured and loved! Thank you, Gianella and team at Belonghome!
- Matthew Alai was born was for this he's amazing exceptional customer service.
- Sal has been absolutely fantastic to work with. I've asked him a million questions, and he has been patient and professional throughout the entire process. He has made me a true believer in Belong's capabilities.
- Continuously calling about my home despite multiple attempts to be removed from call list. Even after support response confirming i was removed, i got more calls that junk up my lead box on zillow. totally automated, very frustrating.
- Its going to be my 3rd year with Belong, to be honest i have a very regards towards the team, who actually are well connected within the staff members and have a wonderful hospitality traits. I have my concierge Silvana, whom i honestly adore because of the way she reaponds to my emails, my calls if any concerns she is available to help. The trust build between us is awesone over a period of time. Living miles away, with comfort of your home, this is much more i get from the service. Thanks meghna
- Su-Lin was great. She gave us on-site approval and was very clear in her communication. We would love to get more work orders from Belong and work with Su-Lin.
- Consistency and reliability
- The agent was very pleasant. The house was very nice and decent.
- Very good and knowledgeable i specter.
- Good and helpful, always attentive and reachable.
- Friendly interaction
- Great experience, smooth process , fast approval , and of course communication was great
- Looking for a place to rent can be stressful, but Gianella was responsive and made the process a breeze. She quickly became our favorite gal!!!!!!!!! :)
- PLEASE PLEASE DO NOT RENT FROM THIS COMPANY. I REPEAT..... PLEASE PLEASE DO NOT RENT FROM THIS COMPANY. They are heavy on communication prior to lease signing, but after signing the lease, their response time is horrible. This is the worst property management company that I've ever encountered. They promise to call you back within an hour and never do. Your calls, emails, and entries on the app will go unresolved. They have not addressed ANY of my maintenance issues prior to move-in that they assured would be "an easy fix". TheY don't properly inspect properties for potential issues. The AI chat bot is horrible. They mark items as complete that have not even received a scheduled maintenance/technician appointment.
- Sales manager Charlie is professional and patient.
- They are great to work with!
- Gianella helped coordinate everything I needed when renting a home out of state. She was responsive and helpful through the entire process. The company policies are all very straight-forward and the employees were able to answer questions and concerns almost immediately.
- I’ve been leasing out my property since 2025, and the entire experience has been smooth and stress‑free. I never have to worry about rental income or unexpected issues. Everything is straightforward with no hidden fees. Renting out a home can feel intimidating, but I don’t feel that way anymore.
- Jose was easy to work with.
- Gianella and her team provided my family and I great service in finding our rental home. She was responsive to answering our questions and responding back in a timely manner. She made the process easy and hassle free.
- The wait and the person that showed me the home was very courteous..... We tour the place together and she answered whatever question she could .... Thank you for waiting for me even tho I was a little late 😍😁
- Gabriela was responsive and demonstrated good communication skills.
- Sal was very professional and provided me with lots of options moving forward. I have not yet made a decision, but when I have it will be with reaching out to him to move forward.
- If only we had one, at least one, of the Belong reps people speak so highly of. But unfortunately we didn't!! One years experience with Belong is enough to last a life time. If you enjoy the run-around, AI letters, apologies and "thank you for your patience" then Belong is the company for you. Our landlord FINALLY got rid oof them. thank heavens. Look around, you'll find better.
- It's a nice home the representatives was very nice but the closet's we're to small very nice quiet neighborhood
- Excellent:)
- It was confusing at first, but to see how the team responded and answered our questions and made us feel good about the decision we were about to make helped us feel comfortable and we are grateful to be blessed to have the opportunity to become residents of this property.
- Very responsive and professional.
- The cleaning lady’s very good work House is ready for next tenants
- Both Lee and Gianella were wonderful, helpful and very attentive to my needs. Great customer service compared to some of the other companies out there. I am very grateful to them and Belong as a whole.
- My move-in Specialist Mateo has been VERY helpful with getting my wife and I situated into our home. When you call Belong, the keep a transcript of the call and email it to you so no false promises can be made. I've enjoyed working with the team so far.
- He came in time and did good job in inspecting details.
- Lovely home and a great company to work with.
- Terrible communication. Very poor, weeks-long response times. While it was once a small local Bay Area company, employees appear to be in overseas call centers. Their only U.S.-based "headquarters" is now in Florida. High employee turnover.
In their own words
Natalee C. | Belong Resident
David P. | Belong Homeowner
Annette P. | Belong Resident
Sandra G. | Belong Homeowner